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Journal articles on the topic 'Concierge service'

Author: Grafiati

Published: 5 June 2025

Last updated: 2 August 2025

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1

Liu, Stephanie Q., Khadija Ali Vakeel, Nicholas A. Smith, Roya Sadat Alavipour, Chunhao(Victor) Wei, and Jochen Wirtz. "AI concierge in the customer journey: what is it and how can it add value to the customer?" Journal of Service Management 35, no. 6 (2024): 136–58. http://dx.doi.org/10.1108/josm-12-2023-0523.

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PurposeAn AI concierge is a technologically advanced, intelligent and personalized assistant that is designated to an individual customer, proactively taking care of that customer’s needs throughout the service journey. This article envisions the idea of AI concierges and discusses how to leverage AI concierges in the customer journey.Design/methodology/approachThis article takes a conceptual approach and draws insights from literature in service management, marketing, psychology, human-computer interaction and ethics.FindingsThis article delineates the fundamental forms of AI concierges: dial

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Putra, I. Made Adi Dwi Cahyana, I. Gusti Made Wendri, and I. Putu Budiarta. "Concierge Excellent Service to Increase Customer Satisfaction." International Journal of Glocal Tourism 1, no. 2 (2020): 109–18. http://dx.doi.org/10.58982/injogt.v1i2.35.

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Purpose: This research aims to improve the concierge's excellent service in increasing guest satisfaction at a 5 star hotel in Legian tourist area, Kuta, Badung, Bali, Indonesia. Research methods: Data are analyzed using the theory of Service Quality (SERVQUAL) and Importance Performance Analysis which is described in the Cartesian diagram. Findings: There are negative and positive gaps between guest perceptions and expectations. The attribute that has a negative gap is the X2 variable regarding the cleanliness of the concierge area. Implication: The hotel needs to improve cl

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Neill, Paul A. "The Course Concierge service." New Directions for Higher Education 2011, no. 153 (2011): 7–11. http://dx.doi.org/10.1002/he.420.

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Sumner, Mhairi, and Bernie Quinn. "From concierge to Superman: perceptions of the contemporary hotel concierge in Edinburgh." International Journal of Culture, Tourism and Hospitality Research 11, no. 2 (2017): 243–54. http://dx.doi.org/10.1108/ijcthr-03-2016-0030.

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Purpose The purpose of this study is ascertain if the hotel concierge service will continue to be relevant in a technological world where consumers have increasing access to information about their destination. To trace the origins of the hotel concierge, their route into the profession and establish whether the profession is geographically localised. Their role within the hotel, working philosophy, core values and characteristics were considered in relation to creating and delivering an experiential service encounter. Design/methodology/approach Eleven participants were selected who worked on

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Shin, Hyejo Hailey, and Miyoung Jeong. "Guests’ perceptions of robot concierge and their adoption intentions." International Journal of Contemporary Hospitality Management 32, no. 8 (2020): 2613–33. http://dx.doi.org/10.1108/ijchm-09-2019-0798.

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Purpose The hotel industry has witnessed an increasing number of service automation through service robots such as robot concierges. However, few studies have documented how to identify how hotel guests perceive a robot concierge for their service encounter. Therefore, the purpose of this study is to examine the effects of robot concierges on hotel guests’ attitudes and adoption intentions of robot concierges. Design/methodology/approach This study investigated the effects of robot concierges’ morphology and their level of interactivity with guests at different levels of hotel service on guest

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Troshina, Galina V., and Ekaterina M. Nesmianova. "Formation of security data processor for the concierge service application." Digital technology security, no. 1 (March 27, 2025): 41–52. https://doi.org/10.17212/2782-2230-2025-1-41-52.

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The increasing popularity of online services that allow you to perform certain tasks without having to download them, as well as the development of mobile technologies and artificial intelligence, make concierge service applications more and more attractive to users. To attract new customers and increase the loyalty of existing customers, a commercial bank needs to constantly monitor trends and introduce new projects. The article describes the functions of the concierge service, the advantages of using them. It should be noted that concierge services help to significantly save time by taking o

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Tan, Christelle, Catherine Kuhn, John Anderson, et al. "Improving Well-Being Among Trainees: A Partnership to Reduce Barriers to Primary Care Services." Journal of Graduate Medical Education 12, no. 2 (2020): 203–7. http://dx.doi.org/10.4300/jgme-d-19-00520.1.

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ABSTRACT Background Improved well-being is a focus for graduate medical education (GME) programs. Residents and fellows often express difficulty with visiting primary care physicians, and this issue has not been thoroughly investigated. Objective We reported implementation and utilization of a primary care concierge scheduling service and a primary care video visit service for GME trainees. Methods GME leaders collaborated with Duke Primary Care to offer trainees a concierge scheduling service and opportunity for primary care video visits. This quantitative evaluation included (1) analysis of

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Alhawshani, Salman, and Safeer Khan. "A literature review on the impact of concierge medicine services on individual healthcare." Journal of Family Medicine and Primary Care 13, no. 6 (2024): 2183–86. http://dx.doi.org/10.4103/jfmpc.jfmpc_1685_23.

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ABSTRACT The concept of concierge medicine, established in 1996, stands out for its focus on enhancing accessibility to healthcare providers and customized medical services. It is centered on key principles such as giving priority to quality and individualized care, managing a smaller group of patients to ensure improved service accessibility, and nurturing enhanced continuity in personalized treatment. This review explores various aspects of how concierge medicine impacts healthcare, encompassing areas such as patient satisfaction and involvement, health outcomes, preventive care, healthcare

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Bookstaver, P. Brandon, Amanda C. Capino, and Nicole K. Bookstaver. "A pharmacy concierge service to optimize fidaxomicin therapy." American Journal of Health-System Pharmacy 71, no. 12 (2014): 986–87. http://dx.doi.org/10.2146/ajhp140013.

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유태규 and Kim Bongki. "A Study on Standardization of Meditel concierge service." Health Service Management Review 9, no. 4 (2015): 13–20. http://dx.doi.org/10.18014/hsmr.2015.9.4.13.

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Lee, Susan. "Patients Deserve Great Service: The Waiting Room Concierge." Annals of Family Medicine 20, no. 6 (2022): 578. http://dx.doi.org/10.1370/afm.2890.

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Collura, Michael A., Virginia A. Dressler, Michael Hawkins, and Michael Kavulic. "Served on a Silver Platter working Towards an Academic Research Data Concierge Service." DESIDOC Journal of Library & Information Technology 39, no. 06 (2019): 271–79. http://dx.doi.org/10.14429/djlit.39.06.14774.

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   This article will discuss the development of a research concierge service aimed at supporting the unique data needs of researchers at each stage of the research lifecycle. Although based on work at one institution, a North American academic 4-year research university, the presented strategies are transferable to many different types of institutions. The concept behind this service emerged when staff members from the Office of Research, Information Technology, and University Libraries embarked on an endeavour, by way of a newly formed collaborative working group, to identif

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Palumbo, Rocco. "Keeping candles lit: The role of concierge medicine in the future of primary care." Health Services Management Research 30, no. 2 (2016): 121–28. http://dx.doi.org/10.1177/0951484816682397.

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Universal coverage and financial sustainability are two competing aims in primary care. Patient empowerment and patient engagement have been suggested as essential ingredients of the recipe for innovative primary care models aimed at sustaining universal coverage. Concierge medicine is achieving a growing popularity among both scholars and practitioners as a direct primary care practice which allows to bridge the gap between patient empowerment and patient engagement. However, ethical and legal concerns hinder the diffusion of concierge models in the current primary care practices. This manusc

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Febriansyach, Bagas, Agung Sulistyo, M. M. Christiatmani, Sumiyar Mahanani, Farah Diana Djamil, and Apit Buchori. "BELLBOY'S ROLE IN CREATING GUEST SATISFACTION AT THE ROYAL AMBARRUKMO HOTEL YOGYAKARTA." Inspirasi Ekonomi : Jurnal Ekonomi Manajemen 6, no. 1 (2024): 26–39. http://dx.doi.org/10.32938/ie.v6i1.6377.

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As a tourism-supporting industry, the presence of hotels is able to support tourist activities. The rise of the hotel industry confirms the improvement in tourism and shows tight competition. Management competes to present attractive and quality offers as well as good service offerings. The chain of assignment policy means that the front office department has several divisions, such as the front desk agent, guest relations officer, reservations, telephone operator, and concierge. In the concierge section, there is a bellboy who is responsible for handling guest luggage. Bellboys are at the for

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Thompson, Cheryl A. "Concierge desk, call center help military outpatient pharmacy improve service." American Journal of Health-System Pharmacy 68, no. 4 (2011): 286–90. http://dx.doi.org/10.2146/news110008.

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Williams, Beth. "Personalized wayfinding help: Lessons learned from a library concierge service." Journal of New Librarianship 3, no. 2 (2018): 171–92. http://dx.doi.org/10.21173/newlibs/5/3.

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Gelfond, Jonathan, Meredith Zozus, Martin Goros, et al. "562 Mapping and navigating translational resources with generative AI." Journal of Clinical and Translational Science 9, s1 (2025): 165. https://doi.org/10.1017/cts.2024.1133.

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Objectives/Goals: Translational researchers often struggle to navigate a complex constellation of institutional resources spanning the IRB to bioinformatics units. We had two aims 1) Systematically map all institution-wide research support units and 2) leverage this database within a generative AI virtual concierge tailored to local investigator queries and needs. Methods/Study Population: This study leveraged mixed methods approach. First, we conducted needs assessments of local study teams to identify barriers to translation, revealing that research resources are often unknown to study teams

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Irfan, Muhammad. "The Role of the Concierge in the Front Office Department at the Swiss-Belinn Hotel Jalan Surabaya Medan." Healing : Jurnal Pariwisata 2, no. 1 (2023): 1–7. https://doi.org/10.54209/healing.v2i1.272.

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Concierge is a part of the Front Office department which has an important role in improving quality and service. Such as information, handling goods, welcoming at the hotel gate, searching for guests at the hotel, parking vehicles, transportation out of the hotel, right up to pick-up and drop-off at the airport. To obtain more accurate data, the author conducted a direct inspection of the object to be studied. The author used qualitative research using observations of 2 Concierge people, 1 Front Office Supervisor, and 12 guests who visited the Swiss-Belinn hotel, Jalan Surabaya, Medan. From th

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Kang, Seungmo, Seung Oh, and Tschangho John Kim. "Heuristic Algorithm for Solving a Multimodal Location-Based Concierge Service Problem." Transportation Research Record: Journal of the Transportation Research Board 1972, no. 1 (2006): 123–32. http://dx.doi.org/10.1177/0361198106197200115.

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Juszczyk, Sławomir, and Karol Gancewski. "OFFER OF PRIVATE BANKING OF KEY BANKS IN POLAND - STATE AND PERSPECTIVES." Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing, no. 21(70) (June 28, 2019): 68–79. http://dx.doi.org/10.22630/pefim.2019.21.70.6.

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The aim of the research was to identify and assess the changes of private banking in Poland. The research determined among others that the financial products with the lowest risk are currently the most popular among private banking clients of the surveyed banks. It was also determined that the most popular service in the next 2 years will probably be investment advice. Non-banking services such as legal and tax consultancy, educational consulting or concierge services will be an addition to the private banking in Poland.

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Yazejian, Amanda A., Valerie J. Morganson, and Andrea M. Cornelius. "Subtle Discrimination in the Service Sector." Industrial and Organizational Psychology 10, no. 1 (2017): 100–107. http://dx.doi.org/10.1017/iop.2016.109.

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A hotel concierge notices that her White female coworker earns higher tips from guests and wonders whether this disparity is attributable to race. A financial service specialist working at a bank considers whether his age is the reason why customers in need of consultation approach his younger coworkers more often. As these examples indicate, Jones, Arena, Nittrouer, Alonso, and Lindsey's (2017) multidimensional framework extends to customer service contexts. In the sections that follow, we contextualize and extend many of Jones et al.’s arguments to the customer service industry, providing im

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Yokoyama, Motoki, Yasushi Kiyoki, and Tetsuya Mita. "A Similarity-Ranking Method on Semantic Computing for Providing Information-Services in Station-Concierge System." EMITTER International Journal of Engineering Technology 5, no. 1 (2017): 16–35. http://dx.doi.org/10.24003/emitter.v5i1.189.

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The prevalence of smartphones and wireless broadband networks have been progressing as a new Railway infomration environment.ã€€According to the spread of such devices and information technology, various types of information can be obtained from databases connected to the Internet. One scenario of obtaining such a wide variety of information resources is in the phase of userâ€™s transportation. This paper proposes an information provision system, named the Station Concierge System that matches the situation and intention of passengers. The purpose of this system is to estimate the needs of pas

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Kamulegeya, Louis H., Joseph Ssebwana, Wilson Abigaba, John M. Bwanika, and Davis Musinguzi. "Mobile Health in Uganda: A Case Study of the Medical Concierge Group." East Africa Science 1, no. 1 (2019): 9–14. http://dx.doi.org/10.24248/easci.v1.iss1.12.

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The ubiquity of mobile phones offers an opportunity for a paradigm change in health-care delivery, which may offer solutions to some of the challenges faced by the health sector in Uganda. The Medical Concierge Group (TMCG) is a digital health company, headquartered in Uganda, which leverages on mobile phone-based platforms – such as short messaging service (SMS), voice calling – and social media to deliver health services. Just over two-thirds (68%) of users of TMCG’s services are males between 18 and 30 years of age. SMS reminders have improved the honouring of health facility appointments a

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Kamulegeya, Louis H., Joseph Ssebwana, Wilson Abigaba, John M. Bwanika, and Davis Musinguzi. "Mobile Health in Uganda: A Case Study of the Medical Concierge Group." East Africa Science 1, no. 1 (2019): 9–14. http://dx.doi.org/10.24248/easci.v1.iss1.3.

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The ubiquity of mobile phones offers an opportunity for a paradigm change in health-care delivery, which may offer solutions to some of the challenges faced by the health sector in Uganda. The Medical Concierge Group (TMCG) is a digital health company, headquartered in Uganda, which leverages on mobile phone-based platforms – such as short messaging service (SMS), voice calling – and social media to deliver health services. Just over two-thirds (68%) of users of TMCG’s services are males between 18 and 30 years of age. SMS reminders have improved the honouring of health facility appointments a

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Kamulegeya, Louis H., Joseph Ssebwana, Wilson Abigaba, John M. Bwanika, and Davis Musinguzi. "Mobile Health in Uganda: A Case Study of the Medical Concierge Group." East Africa Science 1, no. 1 (2019): 9–14. http://dx.doi.org/10.24248/easci.v1i1.3.

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The ubiquity of mobile phones offers an opportunity for a paradigm change in health-care delivery, which may offer solutions to some of the challenges faced by the health sector in Uganda. The Medical Concierge Group (TMCG) is a digital health company, headquartered in Uganda, which leverages on mobile phone-based platforms – such as short messaging service (SMS), voice calling – and social media to deliver health services. Just over two-thirds (68%) of users of TMCG’s services are males between 18 and 30 years of age. SMS reminders have improved the honouring of health facility appointments a

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Polyakova, I. L., and Yu E. Kholodilina. "CURRENT TRENDS IN TOURISM DEVELOPMENT (REGIONAL ASPECT)." ECONOMIC VECTOR 1, no. 40 (2025): 95–100. https://doi.org/10.36807/2411-7269-2025-1-40-95-100.

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The article presents the main trends in the development of tourism from the standpoint of tourist demand. The authors highlight the trends in the improvement and development of the tourist product and the trends in improving the quality of service. The main trends in the development of the tourism sector are presented: "collecting travel", traveling on special occasions, immersion in local culture, transformational travel, expertise of tourism managers, "concierge and wish service". Tourism development trends are considered by the authors on the example of the Orenburg region.

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Kang, S., and T. J. Kim. "Adaptive dynamic programming approach to a multi-purpose location-based concierge service model." IET Intelligent Transport Systems 5, no. 4 (2011): 277–85. http://dx.doi.org/10.1049/iet-its.2011.0029.

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Maj, Michal, Artur Dmowski, Ryszard Nowak, Tadeusz Medzelowski, and Tomasz Cieplak. "Enhancing Customer Service in Shopping Malls with an Advanced Chatbot-Integrated Concierge Device." EUROPEAN RESEARCH STUDIES JOURNAL XXVIΙ, Special Issue 2 (2024): 169–78. http://dx.doi.org/10.35808/ersj/3397.

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Awaludini, Nadya. "Service Encounter Front Office Di Yogyakarta Marriott Hotel." Jurnal Indonesia Sosial Teknologi 5, no. 10 (2024): 4179–89. http://dx.doi.org/10.59141/jist.v5i10.5778.

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Service encounter implemented at Yogyakarta Marriott Hotel, one of the leading five-star hotels in Yogyakarta, Indonesia. Aspects such as interaction with the receptionist, room service, food and beverage service, and complaint handling were analyzed to identify their contribution to building a satisfying guest experience. The hotel utilizes modern technology and implements high service standards to improve efficiency and personalization of service. The findings indicate that the implementation of effective service encounters at Yogyakarta Marriott Hotel plays a significant role in enhancing g

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Barnabee, Gena, Idel Billah, Lylie Ndeikemona, et al. "PrEP uptake and early persistence among adolescent girls and young women receiving services via community and hybrid community-clinic models in Namibia." PLOS ONE 18, no. 8 (2023): e0289353. http://dx.doi.org/10.1371/journal.pone.0289353.

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Introduction Adolescent girls and young women (AGYW) face barriers in accessing clinic-based HIV pre-exposure prophylaxis (PrEP) services and community-based models are a proposed alternative. Evidence from such models, however, is limited. We evaluated PrEP service coverage, uptake, and early persistence among AGYW receiving services through community and hybrid models in Namibia. Methods We analyzed routine data for AGYW aged 15–24 who initiated PrEP within HIV prevention programming. PrEP was delivered via three models: community-concierge (fully community-based services with individually-t

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Braman, Marc, and Mara Edison. "How to Create a Successful Lifestyle Medicine Practice." American Journal of Lifestyle Medicine 11, no. 5 (2017): 404–7. http://dx.doi.org/10.1177/1559827617696296.

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A lifestyle medicine (LM) practice aims to treat the whole person, with a focus on addressing the root lifestyle causes of disease. Creating a practice in LM comes with an array of challenges. Utilizing different payment systems and practice models, such as cash, traditional insurance, Direct Primary Care model, or concierge systems, allows for the incorporation of more LM services and ensures sustainability in the practice. One must develop a sound business model and aim to keep costs low. Optimizing coding, taking advantage of additional LM services, and expanding service formats to group vi

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Song, Young-Min, and Jun-Soo Kang. "A Study on the Self-Defense Mechanism of an Emotional Worker in the Service Industry: The Case of a Hotel Club Concierge Employer." Journal of Tourism Sciences 41, no. 9 (2017): 57–74. http://dx.doi.org/10.17086/jts.2017.41.9.57.74.

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Hudson, Brenda L., Gina Claxton, Angela Anderson, et al. "412 Utility of a Team Science and Project Management Approach to Providing Effective Participant Recruitment Support to Research Teams: The Indiana CTSI Recruitment Concierge Service (RCS)." Journal of Clinical and Translational Science 7, s1 (2023): 123. http://dx.doi.org/10.1017/cts.2023.446.

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OBJECTIVES/GOALS: Evaluate effectiveness of participant recruitment service to improve study enrollment through customer feedback surveys and recruitment data obtained by research teams utilizing services. Use survey information to conduct gap analysis of additional support needed for participant recruitment. METHODS/STUDY POPULATION: Participant enrollment is often cited as one of the most challenging aspects of clinical research. In 2021, the Indiana CTSI used project management techniques to design and pilot a Team Science approach for providing participant recruitment support to clinical r

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Loomba, Johanna Jean, Glenn S. Wasson, Ravi Kiran Reddy Chamakuri, et al. "The iTHRIV Commons: a cross-institution information and health research data sharing architecture and web application." Journal of the American Medical Informatics Association 29, no. 4 (2021): 631–42. http://dx.doi.org/10.1093/jamia/ocab262.

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Abstract Objective The integrated Translational Health Research Institute of Virginia (iTHRIV) aims to develop an information architecture to support data workflows throughout the research lifecycle for cross-state teams of translational researchers. Materials and Methods The iTHRIV Commons is a cross-state harmonized infrastructure supporting resource discovery, targeted consultations, and research data workflows. As the front end to the iTHRIV Commons, the iTHRIV Research Concierge Portal supports federated login, personalized views, and secure interactions with objects in the ITHRIV Commons

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Pasyk, Victoria S. "Book Review of How We Practice Therapy Now." Canadian Journal of Counselling and Psychotherapy 56, no. 3-4 (2023): 258–360. http://dx.doi.org/10.47634/cjcp.v56i3.75085.

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The practice of therapy is continuously evolving, but the global pandemic especially caused drastic and sudden shifts in our service delivery. Although therapists were generally able to adapt quickly, guidelines and suggestions for novel practices are lagging. This book was written to provide foundational knowledge on emergent practices as result of the pandemic and other influences. This essential read covers topics such as teletherapy, innovative approaches (such as concierge therapy) race/power, legal/ethical issues, and self-care. By reading this book, therapists will be able to strengthen

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Gulfraz Naqvi, Muhammad Hamza Saddique, Muhammad Sarim, and Shaz Ur Riyan. "Application of AI in Hotel Management and its Benefits." STATISTICS, COMPUTING AND INTERDISCIPLINARY RESEARCH 5, no. 1 (2023): 1–13. http://dx.doi.org/10.52700/scir.v3i2.141.

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The most recent technological trend that is being integrated into our daily life more and more is artificial intelligence. The hotel sector is researching how to use this technology in their operations as well. AI is currently being utilized for in-person customer service, data analysis operating in the background, catboats acting as online reservation systems and front desk concierge robots. The way AI is displayed and how it impacts the user varies depending on the application. We can examine in detail the effects of employing various AI technologies in hotels on both business and customer r

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Irawanty, Wulan Sergi, Laila Khoiriyah, and Pupung Purnamasari. "Strategic Management Study: Analysis of the Impact of Digital Marketing on Increasing Sales Volume of K-pop Ticket Concierge Services." Growth: Journal Management and Business 2, no. 01 (2024): 9–17. https://doi.org/10.59422/growth.v2i01.399.

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This study aims to analyze the influence of digital marketing on the increase in the sales volume of K-pop ticketing services in Indonesia. With the growing K-pop trend and the high demand for concert tickets, ticket pick-up services are a solution for fans who find it difficult to get tickets in person. In this study, a quantitative approach was used to collect data from respondents involved in the ticketing service business on social media and e-commerce platforms. Data was collected through questionnaires which were then analyzed using linear regression analysis techniques. Engaging content

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Dr. Kwan Ming Wai. "The Sheraton Guangzhou Nansha Hotel: An analysis of service excellence and its role in enhancing the business travel experience." Gulf Journal of Advance Business Research 3, no. 3 (2025): 873–78. https://doi.org/10.51594/gjabr.v3i3.117.

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Business travel has become an integral component of the global economy, driving corporate growth and fostering international collaboration. In this context, the hospitality industry plays a critical role in providing accommodations that cater to the unique needs of business travellers. This paper examines the Sheraton Guangzhou Nansha Hotel as a case study to explore how it meets the demands of corporate guests through its strategic location, state-of-the-art facilities, and exceptional service quality. Drawing on qualitative research methods, including site visits, observations, and interview

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FORMAN, Norbert, and József UDVAROS. "Digital Innovation in Hospitality: Bridging the Gap between Concierge Services and Hotel Guests." Journal of Environmental Management and Tourism 14, no. 6 (2023): 2673. http://dx.doi.org/10.14505/jemt.v14.6(70).15.

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This study has a primary objective of investigating the existing gap that exists between guest interactions and hotel concierge services, with an emphasis on exploring potential solutions through software technology. To attain this goal, twenty in-depth interviews were conducted; eight conversations involved hotel concierges while twelve exchanges entailed interactions with guests. In conducting these interviews, the research aimed to gain extensive knowledge regarding challenges faced by both parties throughout their communication processes. Each interview was critically analysed to systemati

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Lucky, Sasidharan Swarnalatha, Junxian Zhu, Samuel Guan Wei Ow, et al. "A randomized controlled trial comparing pragmatic interventions to improve mammogram uptake in a non-compliant population." Journal of Clinical Oncology 43, no. 16_suppl (2025): 11008. https://doi.org/10.1200/jco.2025.43.16_suppl.11008.

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11008 Background: Despite over 20 years of a national breast cancer screening program, mammogram uptake in Singapore, a highly developed Asian country, remains under 40%. Limited large-scale prospective data exist on effective pragmatic interventions to boost screening participation. Methods: 9000 Singaporean women aged 50-69, eligible for free biennial screening, non-compliant (at least 1 prior mammogram but overdue by > 2 years from last screen), with no breast cancer history and registered on hospital’s mobile health app, were randomly selected from a tertiary hospital’s electronic medic

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Puneet Banta and Dr.T. Milton. "AI in Hospitality: Transforming Guest Experiences and Operational Efficiency in Smart Hotels." International Journal for Multidimensional Research Perspectives 3, no. 7 (2025): 58–68. https://doi.org/10.61877/ijmrp.v3i7.292.

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The integration of Artificial Intelligence (AI) in the hospitality industry is revolutionizing guest experiences and operational efficiency in smart hotels, marking a significant shift in service delivery and management practices. This study examines how AI technologies such as chatbots, predictive analytics, IoT-enabled automation, and facial recognition systems are transforming various aspects of hospitality operations, from personalized guest services to back-end efficiency improvements. Through an analysis of existing literature and case studies, the research highlights AI's role in enhanc

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Hammond, Drayton A., Melanie N. Smith, Kristen C. Lee, Danielle Honein, and April Miller Quidley. "Acute Decompensated Heart Failure." Journal of Intensive Care Medicine 33, no. 8 (2016): 456–66. http://dx.doi.org/10.1177/0885066616669494.

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Heart failure (HF) is a societal burden due to its high prevalence, frequent admissions for acute decompensated heart failure (ADHF), and the economic impact of direct and indirect costs associated with HF and ADHF. Common etiologies of ADHF include medication and diet noncompliance, arrhythmias, deterioration in renal function, poorly controlled hypertension, myocardial infarction, and infections. Appropriate medical management of ADHF in patients is guided by the identification of signs and symptoms of fluid overload or low cardiac output and utilization of evidence-based practices. In patie

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McClave-Liu, Michelle, Mary Purcell, Zainab Abedin, et al. "404 If You Build It, Will They Come? Navigating Research Resources at CTSA Hubs." Journal of Clinical and Translational Science 7, s1 (2023): 120. http://dx.doi.org/10.1017/cts.2023.438.

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OBJECTIVES/GOALS: CTSA Program hubs provide a wide range of research support services (funding, training, consultations, etc.) to individuals and teams. The CTSA Program hub at Columbia University seeks to identify best practices across CTSA hubs in how they facilitate researchers to identify, navigate, and access services at complex academic medical centers. METHODS/STUDY POPULATION: o A landscape analysis across CTSA Program hub websites was conducted during December 2021-February 2022, with the goal of assessing the availability of research navigation services and the ease of accessing and

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Dhilipkumar, S., J. Ignitious Zubin Prannoy, and R. Lakshmi Priya. "Enabling Device-to-Device network with proximity service for porter-passengers in railway stations." E3S Web of Conferences 477 (2024): 00024. http://dx.doi.org/10.1051/e3sconf/202447700024.

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This paper presents an innovative device-to-device (D2D) network adapted to optimize the rail experience for both passengers and carriers. The meaning of the proposed system is a smart wearable device specially designed for wearers. This device serves two purposes, enabling fair dynamic pricing based on baggage weight and length of trip, and facilitating health monitoring by continuously checking vital signs such as heart rate and pulse. In case of an emergency, the device is equipped to send timely notifications to both the passenger mobile application and the railway service. For passengers,

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Litvinova, Yu. B., and E. N. Goncharova. "Innovative development of Mriya Resort in Crimea." Services in Russia and Abroad 17, no. 3 (2023): 140–47. https://doi.org/10.5281/zenodo.8152725.

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<em>The hospitality industry is improving because of emerging competitors in the hospitality market and customer expectations. The hospitality industry needs to innovate to thrive in a more diverse economy. Mriya Resort Hotel in the Crimea is an example of innovative hotels, which offered new services, implemented progressive management methods, and created several eco-innovations. Hotel Mriya Resort skillfully combines new technologies and experimental elements of hotel marketing. The study of identifying and exploring new forms of innovation is relevant to the rapidly changing demands of hos

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ZASALI, Noratiqah, Nor Kalsum MOHD ISA, Hasliza Abd HALIM, Mohd Yazid Mohd YUNOS, Nor Junainah MOHD ISA, and Hisbulloh Als MUSTOFA. "CONTENT VALIDITY OF AN INSTRUMENT TO ASSESS THE LOW CARBON APPROACH IN THE FRONT OFFICE DEPARTMENT OF TOURIST ACCOMODATION USING I-CVI AND MEAN ANALYSIS." GeoJournal of Tourism and Geosites 47, no. 2 (2023): 407–14. http://dx.doi.org/10.30892/gtg.47206-1038.

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The front office (FO) department manages reservation, registration, room and rate assignment, guest services, room status, concierge and bell service. The department services are crucial in developing a tourist accommodation into a low-carbon accommodation such as hotel, resort and others. The purpose of this study is to discuss the content validity of instruments for low-carbon tourist accommodation indicators in the FO department of hotels. Based on the theoretical framework, there are 53 indicators frequently used in constructing low-carbon FO instruments. The study employed the Item Conten

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Putra, Gede Ananda, Agung Sri Sulistyawati, and I. Nyoman Tri Sutaguna. "Analisis daya saing tenaga kerja pada front office dan housekeeping department di prama sanur beach hotel bali." Jurnal Kepariwisataan dan Hospitalitas 4, no. 2 (2020): 117. http://dx.doi.org/10.24843/jkh.2020.v04.i02.p07.

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  Abstract The aim of this research is to determine the competitiveness and strategy to increase the competitiveness aspect of Front Office and Housekeeping Department especially room attendant section at Prama Sanur Beach Hotel, based on MEA 2015 drives competition between all labors more increasing. This research also based on the Front Office staff largely had above 20 years of service and had age above 45 years . The located of this research was in Prama Sanur Beach Hotel, Cemara street, Sanur Village, Denpasar. The tecnique of collecting data were observation, interviews

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Attanasi, Kim, and Victoria Raveis. "Challenges, Barriers, Strategies Implementing an Oral Hygiene Program in Assisted Living Facilities Post COVID-19." Innovation in Aging 4, Supplement_1 (2020): 935. http://dx.doi.org/10.1093/geroni/igaa057.3426.

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Abstract [Objective] Almost 8% of the U.S. population, 65 and older, reside in long term care facilities with limited delivery of essential dental care to prevent and manage oral health disease. By 2050, this population is expected to increase by 1.6 billion. Multiple bi-directional connections exist between oral disease and overall health. [Methods] Faculty from the Dental Hygiene Department, New York University College of Dentistry conducted an extensive outreach effort and randomly selected assisted living facilities. Facilities were offered the opportunity to receive at no-cost, a dental h

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Albaar, Muhammad Ridha, Kasyif Gufran, and Halimatus Syakdiyah. "ANDROID APPLICATION DESIGN BASED ON COMPUTER SCIENCE ACADEMY TERNATE COURSE SCHEDULING." IJIS - Indonesian Journal On Information System 10, no. 1 (2025): 71. https://doi.org/10.36549/ijis.v10i1.361.

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The provided introduction highlights the pressing issue faced by AIKOM Ternate due to the absence of an efficient scheduling system, leading to recurrent student rescheduling challenges at the beginning of each semester. The development approach involves the utilisation of a Use Case Diagram to illustrate the comprehensive course scheduling process, encompassing initial scheduling, learning activities, and examination schedules. Additionally, an Entity-Relationship Diagram (ERD) featuring four tables is crafted to underpin the creation of a robust database for the application. The scheduling s

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Rariy, Chevon, Lynn Truesdale, Jennifer Greenman, and Julian C. Schink. "Key features to ensure sustainability of a tele-oncology program at a national cancer center." Journal of Clinical Oncology 39, no. 15_suppl (2021): e13613-e13613. http://dx.doi.org/10.1200/jco.2021.39.15_suppl.e13613.

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e13613 Background: Prior to COVID-19, there were few telehealth services offered in the oncology specialty area. During the pandemic, we at a national cancer center rapidly scaled our oncology telehealth program to meet the needs of our patients. At the peak of the pandemic, telehealth initially served as a risk-mitigation strategy providing continued care to our patients while socially distancing, yet additionally, we have embedded necessary processes in place to create a sustained a telehealth oncology program that encompasses a hybrid model including face to face visits augmented with teleh

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