Academic literature on the topic 'Consumer behavior after purchasing'

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Journal articles on the topic "Consumer behavior after purchasing"

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Anyarat Limsakoon, Jintanee Ru-Zhue, and Somnuk Aujirapongpan. "Life insurance purchasing behavior after Covid-19 of consumers in Suratthani, Thailand." GSC Advanced Research and Reviews 16, no. 1 (2023): 149–57. http://dx.doi.org/10.30574/gscarr.2023.16.1.0312.

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The objectives of this study are 1) to investigate the behavior of life insurance purchasing after the COVID-19 situation among consumers in Surat Thani province, and 2) to examine the factors associated with the behavior of life insurance purchasing after the COVID-19 situation among consumers in Surat Thani province. The study focuses on consumers aged 20 and above in Surat Thani province, totaling 300 individuals. The tool used for data collection is an online questionnaire. The statistics used to analyze the data include frequency, percentage, mean, standard deviation, and Chi-Square statistical value at a significance level of 0.05. The hypothesis testing results showed that 1) individual factors such as age, level of education, occupation, and income are related to consumer behavior in purchasing life insurance in terms of the type of life insurance chosen, the main purpose of purchasing, the decision-making time, the source of insurance information, the individuals involved in the decision-making, and the purchasing channels, at a significant level of 0.05. Thus, the research hypothesis is accepted. 2) Motivation factors for purchasing, including motivation from reasoning, product, emotion, and social factors, are related to consumer behavior in purchasing life insurance in the same aspects as mentioned above, at a significance level of 0.05. Thus, the research hypothesis is accepted. 3) Risk perception factors, including perception of opportunity/time, psychological, outcome, financial, safety, and social risks, are related to consumer behavior in purchasing life insurance in the same aspects as above, at a significance level of 0.05. Thus, the research hypothesis is accepted. The benefits gained from this research can be used as guidelines for planning marketing strategies and adapting various strategies to develop business and life insurance products to meet consumers' needs.
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Anyarat, Limsakoon, Ru-Zhue Jintanee, and Aujirapongpan Somnuk. "Life insurance purchasing behavior after Covid-19 of consumers in Suratthani, Thailand." GSC Advanced Research and Reviews 16, no. 1 (2023): 149–57. https://doi.org/10.5281/zenodo.8272066.

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The objectives of this study are 1) to investigate the behavior of life insurance purchasing after the COVID-19 situation among consumers in Surat Thani province, and 2) to examine the factors associated with the behavior of life insurance purchasing after the COVID-19 situation among consumers in Surat Thani province. The study focuses on consumers aged 20 and above in Surat Thani province, totaling 300 individuals. The tool used for data collection is an online questionnaire. The statistics used to analyze the data include frequency, percentage, mean, standard deviation, and Chi-Square statistical value at a significance level of 0.05. The hypothesis testing results showed that 1) individual factors such as age, level of education, occupation, and income are related to consumer behavior in purchasing life insurance in terms of the type of life insurance chosen, the main purpose of purchasing, the decision-making time, the source of insurance information, the individuals involved in the decision-making, and the purchasing channels, at a significant level of 0.05. Thus, the research hypothesis is accepted. 2) Motivation factors for purchasing, including motivation from reasoning, product, emotion, and social factors, are related to consumer behavior in purchasing life insurance in the same aspects as mentioned above, at a significance level of 0.05. Thus, the research hypothesis is accepted. 3) Risk perception factors, including perception of opportunity/time, psychological, outcome, financial, safety, and social risks, are related to consumer behavior in purchasing life insurance in the same aspects as above, at a significance level of 0.05. Thus, the research hypothesis is accepted. The benefits gained from this research can be used as guidelines for planning marketing strategies and adapting various strategies to develop business and life insurance products to meet consumers' needs.
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Botagoz, Nurakhova, Serikkyzy Mira, Baizhaxynova Gulshat, Duisebayeva Aizhan, and Manap Almagul. "Predicting the consumer guilt-based purchasing behavior (A Case Study of Shopping Centers in Almaty)." Journal of Management and Accounting Studies 8, no. 2 (2020): 49–59. http://dx.doi.org/10.24200/jmas.vol8iss2pp49-59.

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Sometimes, consumer feels unpleasant and unusual after consuming and even after not consuming and explores himself about his behavior when purchasing or non-purchasing, and compares the behavior with ethical principles and social norms. Eventually he feels regret, this sense of regret provides the basis for the emergence of coping responses to modify purchasing behavior. In this study, consumer guilt was selected that is the result of violating social norms, internal failure, unjustified excessive consuming, lack of self-control, as well as consuming for fun and enjoyment, it was implemented among the consumers' community referring to Almaty Metropolitan Shopping Centers using the structural equation method (SEM). Data were collected using standard questionnaires and analyzed using SPSS and Amos software. There was a positive and significant relationship between guilt and purchasing, non-purchasing, violating norms, self-blame and hedonism. There was also a positive and significant relationship between guilt and coping responses and predicting future purchasing behaviors. Also, in the final model of research, purchase for hedonism and fun had the most impact on the consumer guilt.
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Mutholiah, Furiha, and Widiyanto Widiyanto. "Analisis Perilaku Konsumen Dalam Keputusan Pembelian Produk Celebrity Endorser." Business and Accounting Education Journal 2, no. 2 (2021): 195–205. http://dx.doi.org/10.15294/baej.v2i2.50648.

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The use of celebrity as an endorser influences the consumption psychology of consumer. The purpose of this research was to analyze the factors considered by the consumers, the steps of purchase decision made by the consumers and consumer behavior in making decision after purchasing of Semarang Roru Cake. The data collection techniques used were observation and interview. The validity of the data using regular observation, triangulation, peer review and detailed description. Data reduction, presentation, and conclusion were the data analysis techniques. The result showed that consumer behavior in making purchase decision on Celebrity Endorser Products (A Case Study: The consumer of Roru Cake Outlet in Semarang)”. Consisted of seven factors that influenced the consumers before buying the cake, they were Product Factor, Price Factor, Promotion Factor, Personal Factor, Social Factor, Cultural Factor and Environmental and Situation Factor. There were several stages of purchase decision made by Semarang Roru Cake consumers, they included the stages of need recognition, information searching, alternative evaluation, purchasing decision and post-purchase behavior. In purchase behavior, every consumer was different in deciding what to buy, complex buying behavior, purchasing behavior that reduced the inconvenience, purchasing behavior due to purchasing habit and behavior which seeked for the variations.
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Chen, Zhenggui. "Research on the Influence of Consumer Purchasing Behavior on the Market Supply and Demand Relationship." Modern Economics & Management Forum 5, no. 4 (2024): 679. http://dx.doi.org/10.32629/memf.v5i4.2562.

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Consumer purchasing behavior refers to all the activities and decision-making process of consumers when deciding to purchase a product or service, covering the psychological activities, information collection, evaluation and decision-making before and after the purchase. The purpose of studying consumer purchasing behavior is to understand the reactions and choices of consumers in different situations, and then to reveal the internal and external factors that affect their decisions. This is of great significance for enterprises to develop effective marketing strategies. Consumer purchasing behavior is mainly divided into three categories: planned purchase and impulse purchase, necessity purchase and non-essential purchase, single purchase and repeated purchase. Each type of behavior has different effects on enterprise marketing strategy and market supply and demand relationship in different situations.
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Huh, Kyungok. "The Effects of Consumer Purchasing Behavioral Characteristics, Decision-Making Disorder, and Consumer Confusion on New Technology Product Purchasing Failure." Research Institute of Human Ecology 27, no. 3 (2023): 127–44. http://dx.doi.org/10.36357/johe.2023.27.3.127.

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Background/Objectives: Purchasing a new technology product is more difficult or confusing for consumers than purchasing an existing product, and there is a high probability of feeling a sense of failure after purchase.
 Methods: this study investigated the factors influencing consumer decision-making disorder, consumer confusion, and a sense of failure after purchasing a new technology product using a regression analysis method. Second, four types of purchasing behavior characteristics of consumers were selected as independent variables, and consumer decision-making disability and consumer confusion variables were used as parameters to determine failure after purchasing new technology products.
 Results: The main results of this study are presented as follows. First, as a result of regression analysis, the level of decision- making disorder of consumers was found to be high when the level of household income was low and when there were children. Second, looking at the results of covariate structural analysis, trend-seeking and novelty-seeking tended to increase the level of deci sion-making disability, while planning-seeking and prudence-seeking tendencies lowered decision-making disabili ty. On the other hand, it was found that the pursuit of novelty and fashion increased the level of consumer confusion, while the pursuit of planning and prudence lowered the level of consumer confusion. Third, it was found that decision-making disability and consumer confusion increase the level of consumers' sense of failure after purchasing a new technology product.
 Conclusion/Implications: Summarizing the results so far, it can be said that increasing planning and prudence can reduce decision-making obstacles and consumer confusion, ultimately reducing failure after purchasing new technology products. Conversely, since the level of decision-making disorder and consumer confusion are positively affected by the fashion-seeking propensity, it is necessary to reduce the fashion-seeking propensity.
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Xiao, Shitong. "The Impact of Live-Streamed Selling on Consumer Purchasing Behavior." Advances in Economics, Management and Political Sciences 114, no. 1 (2024): 40–44. http://dx.doi.org/10.54254/2754-1169/114/2024bj0151.

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In recent years, with the rapid development of the Internet and major e-commerce platforms, "live-streamed selling" as a novel marketing method has entered the vision of consumers and gradually become an important way to market goods to consumers. In addition, economic development has enriched people's material life and increased the frequency of people using the Internet, which further increases the possibility of live streaming to attract consumers and increase purchasing behavior. This paper aims to discuss the impact of live-streamed selling on consumer behavior, mainly focusing on the impact of commodity characteristics, anchor characteristics, atmosphere and after-sales service on consumer behavior in the process of live delivery. In addition, this paper also discusses the impact and distress of live delivery on consumer behavior and puts forward some countermeasures. However, live-streamed selling faces challenges like information asymmetry, false propaganda, and counterfeiting due to inadequate supervision. The study suggests strict product quality checks, enhanced after-sales services, and improved supervision mechanisms to ensure reliable, authentic, and safe sales practices.
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Ji, Jeong Hun, and Sang Hyeon Lee. "The Effect of Food Safety Incidents Experience on the Probability of Purchasing GAP-certified Agricultural Products." Korean Agricultural Economics Association 63, no. 4 (2022): 67–84. http://dx.doi.org/10.24997/kjae.2022.63.4.67.

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Consumers’ perception of food safety can be influenced not only by the information but also by relevant experiences. Nevertheless, only a few studies have investigated how consumer experiences affect food safety consumption behavior. This study analyzes whether consumers’ negative experience(incidents) regarding food safety impacts their probability of purchasing Good Agricultural Practices (GAP) certified agricultural products. The Consumer Behavior Survey for Food Data of the Korea Rural Economic Institute was used for empirical analysis. The results showed that consumers who experienced food safety incidents are more likely to purchase GAP agricultural products than those who did not. However, the GAP agricultural product consumption behaviors of elderly consumers and low-income consumers did not change noticeably even after they experienced food safety incidents.
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Jain, Sheetal, Mohammed Naved Khan, and Sita Mishra. "Understanding consumer behavior regarding luxury fashion goods in India based on the theory of planned behavior." Journal of Asia Business Studies 11, no. 1 (2017): 4–21. http://dx.doi.org/10.1108/jabs-08-2015-0118.

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Purpose Even though the Indian luxury market is predicted to grow as much as the Chinese one over the coming years, limited research has been conducted on luxury consumer behavior. The purpose of this study is to examine the purchasing behavior for luxury fashion goods using the framework of the theory of planned behavior. Design/methodology/approach A total of 257 respondents were included after distributing a structured questionnaire by surveying real luxury consumers in Delhi. Data were analyzed using structural equation modeling. Findings The results of the study indicated that subjective norm was the most important determinant of the purchasing intentions for luxury fashion goods, followed by attitude. Perceived behavioral control was not found to have a significant relationship with purchasing intentions, but it showed a strong positive relationship with actual purchasing behavior. Originality/value This study provides new theoretical insights regarding luxury consumer behavior in India. It explains the motivating factors behind purchasing intentions for luxury goods among Indian consumers. The findings of the study will provide great help to global luxury companies in formulating their penetration and expansion strategies in the Indian market.
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Chen, Haonan, Jingxun Hu, and Xiaoxiao Xu. "The Influence of Anchors' Personal Characteristics on Consumer Behavior." Highlights in Business, Economics and Management 27 (March 21, 2024): 239–45. http://dx.doi.org/10.54097/qa04k979.

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With the rapid development of Internet technology, live-streaming industry expands rapidly. In recent years, the live-streaming industry has continued to develop and grow, especially after the COVID-19, the purchasing power of the whole society of live-streaming industry has broken through to a new height. Based on the current e-commerce of live-streaming industry in China, through daily life and a large number of articles, it is found that anchors, as one of the most important links in live-streaming, have a huge impact on consumers' purchasing behavior and the final output of delivery results. This paper adopts the literature review method, and after reading and analyzing a large number of relevant literatures, summarizes the impact of the personal characteristics of anchors in live-streaming on consumers' final purchasing behavior. Among them, the professionalism, interaction, popularity, appearance and personal charm of anchors are generally considered to be factors that can arouse consumer perception and have a positive impact on consumer purchasing behavior. In the context of the rapidly developing live-streaming industry in China and the increasingly complex livestreaming environment, the personal characteristics and qualities of anchors are very important. Therefore, the study on the personal characteristics of anchors in this paper mainly hopes to provide rich training methods for livestreaming enterprises. It provides decision-making reference for enterprises, anchors and platforms to formulate strategies to improve the social presence of consumers in the live broadcast room, and finally achieves the purpose of increasing consumers' purchase after watching the live broadcast and increasing corporate profits.
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Dissertations / Theses on the topic "Consumer behavior after purchasing"

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Thienmongkol, Kaorat, and Pongsatorn Thaisuntad. "Consumer behavior toward online purchasing behavior : “What factors trigger the online purchasing decision of young Swedish consumer?”." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6544.

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Program: MIMA student – International Marketing Course name: Master Thesis (EFO705) Title: Consumer behavior toward online purchasing behavior Authors: Kaorat ThienmongkolPongsatorn Thaisuntad Supervisor: Daniel Tolstoy Problem: “What factors trigger the online purchasing decision of young SwedishConsumer?” Purpose: The purpose of this report is to study the insights about the factors that triggerpurchasing behavior of young Swedish consumer to shopping on the internet.The result will enable managers of e-commerce firms to outline strategies topenetrate the Swedish market, and will also contribute to e-commerceliterature in general. The students who study and interested in this area will beable to use this result as their empirical data and to enhance their knowledge. Method: 160 questionnaires were used as primary data. Stockholm, Goteborg, Uppsala,Vasteras, and Eskiltuna are the cities that authors collected the data. Forsecondary data, authors collected data from the website. Conclusion: Young Swedish consumers have positive experience on online shopping, trustand like to shop online. They concern on the type of product when shoppingon the internet. And young Swedish consumer also effect by situational factor. Keyword: online shopping, online purchasing decision, consumer behavior
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Zakharova, Kateryna. "Influence of Packaging on Consumer Purchasing Behavior." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-264056.

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The usage of the packaging as the marketing tool gains on its importance and allows companies to differentiate from each other and gain the attention of the potential customer. The aim of the current thesis is to provide an analysis of the impact of packaging on the consumer buying behavior on the example of the chosen company. Moreover, the research investigated to which extent company's customers are satisfied with the packaging they get, and to which extent such packaging incited them to buy the chosen company's products. Furthermore, the recommendations regarding packaging were presented. The mixed research method has been chosen for the research, since it provided a complex picture on the researched area, it included both quantitative and qualitative approaches. The data collection included the qualitative research in the form of the interview with the manager of the chosen company and quantitative research which was conducted and analyzed through the survey.
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Ahsan, Ayesha. "Consumer ratings-reviews and its impact on consumer purchasing behavior." Thesis, KTH, Skolan för datavetenskap och kommunikation (CSC), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-219309.

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Storytelling is one of the most creative, powerful and effective tools of modern marketing strategies and communication. Due to the expansion of social media, storytelling has become a popular marketing and sales tool that may affect consumer behavior. This research has been conducted from a storytelling perspective with the purpose of finding the correlation between consumer reviews and consumer purchasing behavior. This study focuses on consumer stories which are reflected in terms of product reviews and ratings. Where the correlation between these reviews and ratings and their effects on overall product sales are investigated. The study answers the question, “If reviews &amp; rating have a correlation with consumer purchasing behavior in digital marketing, and if so then how this correlation could be defined?” The data collection and tests have been conducted in a practical environment. The German online stores have been used as the main mode of data collection. Depending on the nature of the data, the quantitative analysis approach has been adopted. By conducting real-time sales data tests, this study fills the gap in previous consumer research studies. The in-depth analysis of results show the correlation between consumer reviews and product sales. The results have revealed that consumer reviews may influence overall product sales and help a consumer in purchasing decision.<br>Storytelling är ett av de mest kreativa, kraftfulla och effektiva redskapen i modern marknadsföring. På grund av den ökande användningen av sociala medier har storytelling blivit ett populärt redskap för att påverka konsumenternas beteende. Denna studie har utförts från perspektivet av storytelling med syftet att finna en korrelation mellan kundrecensioner och kundernas köpbeteende. Studien fokuserar på kundernas historier som reflekteras i recensioner och betyg, där korrelationen mellan recensioner och betyg och övergripande försäljning undersöks. Studien syftar till att besvara frågan ”Om recensioner &amp; betyg har en korrelation med kundernas köpbeteende i digital marknadsföring, och om så hur kan korrelationen definieras?” Datainsamlingen och testandet har utförts i en praktisk miljö. Tyska online butiker har använts som huvudsaklig metod för datainsamling. På grund av strukturen på data har en kvantitativ analys metod använts. Genom att genomföra tester i realtid, har denna studie kompletterat tidigare forskning kring kundbeteende. Den fördjupade analysen av resultaten visar att det finns en korrelation mellan kundrecensioner och försäljning. Resultaten har visat att kundrecensioner kan påverka försäljningen av produkter och hjälpa en konsument i ett köpbeslut.
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Fu, Qingchen, and Yue Yuan. "Factors influencing Chinese consumer behavior purchasing clothes online in Sweden." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-19946.

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Connor, Krista. "Fresh Fruits and Vegetable Purchasing Patterns of Maine Senior Farmshare Participants." Fogler Library, University of Maine, 2006. http://www.library.umaine.edu/theses/pdf/ConnorK2006.pdf.

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Herrmann, Philipp [Verfasser]. "On consumer purchasing behavior in electronic markets : (Kumulative Dissertation) / Philipp Herrmann." Paderborn : Universitätsbibliothek, 2014. http://d-nb.info/1064647162/34.

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Ostrander, Joseph Bernard. "REGIONAL WINE REPUTATION: HOW IT INFLUENCES TRADE AND CONSUMER PURCHASING BEHAVIOR." DigitalCommons@CalPoly, 2015. https://digitalcommons.calpoly.edu/theses/1514.

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ABSTRACT Regional Wine Reputation: How It Influences Trade and Consumer Purchasing Behavior Joseph Bernard Ostrander What are wine trade buyers and wine consumers willing to pay for a bottle of wine based on the reputation of the grape growing region apart from existing corporate branding reputation, variety popularity, or accolades from industry periodicals and celebrity wine critics? Results from a previous study discovered how attitudes about place-of-origin influenced consumer perceptions regarding the quality associated with the wines from that region. Related research also looked at how wine prices depended on the quality associated with a wine region’s reputation when linked to older, and better known wine regions from different countries. The purpose of this research was to examine the attitudes of wine trade buyers and wine consumers to determine how much of an influence American Viticulture Areas (AVAs) have on their purchasing decisions. A trade survey was conducted during November and December 2014 and sent via email to 1,778 wine trade contacts that were provided by a well-known winery in San Luis Obispo County. Final responses numbered 152 (8.5%) from trade businesses located in the U.S. The majority of participants were from Florida (24%) and California (22%), with 71% being on-premise sales channels while 29% were retail off-premise outlets. Respondents to the trade survey were asked to rank eight different desirability factors about the wines they selected for resale. The two most desirable features indicated were: 1) Quality product; and 2) Reputation of wine region. However, the choice of wine From a well-known AVA, was only a somewhat to very desirable trait. This could suggest that the wine trade is either unaware or unsure of what an AVA is. Of the 152 wine trade respondents that were asked how often they make a decision to purchase one wine versus another based on where it was produced, 43% indicated they always, or very often do so. Moreover, 81% of the trade respondents indicated that a wine’s place-of-origin did influence their purchasing decision at least somewhat often. A related survey involving 302 wine consumers was conducted in San Luis Obispo County during October 2014 and February 2015. Responses were collected outside selected grocery stores using the personal interview method. The survey demographics of those consumers that participated in the study were similar to the MRI+ statistics of domestic wine consumers, although there was a higher proportion of younger respondents in the current sample. Wine consumers were also asked to rate six different features by desirability when making a decision to purchase wine. The two most desirable features indicated by respondents were: 1) Good value for quality; and 2) Varietal. However, wine selected From a respected region, was considered only a somewhat desirable trait. These findings were not surprising since 16% of the total consumers also indicated they did not know the place-of-origin of the wines they purchased. Likewise, 60% of consumers always, or very often Read the label to learn where the wine was produced, while only 38% indicated they always, or very often Make a decision to purchase one wine versus another based on where the wine was produced. Results suggest that for the typical wine consumer the grape growing region is not an important factor when making a purchasing decision. Conversely, wine trade decision makers do consider a wine’s place-of-origin an important factor when they select wines for their restaurants, wine bar menus, and outlet shelves. Consequently, wine regions should prioritize efforts toward educating the wine trade by highlighting the quality of their area’s winegrowing practices.
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Bai, Xuan, and Liu Dongyan. "Car Purchasing Behavior in Beijing : - An Empirical Investigation." Thesis, Umeå University, Umeå School of Business, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-1833.

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<p>This study aims to give an overview on young Chinese consumers’ car purchase behavior. The results show that car purchasing decision is an important decision for most of Chinese. Consumers get information from different channels. The results of this study also tells us that Chinese consumers take “safety” as the most important characteristic and take “value for money” as the second most important and “riding comfort” as the third important characteristic. Chinese consumers take “after-sale maintenance” and “exterior design/size” as the forth most important factors when making the purchase decision. For “exterior design/size”, it indicates that Chinese people are status-seeking and Chinese people prefer to choose a bigger car with a good appearance (Mian Zi Che) to show their good social status and want to get respects from others. Chinese consumers put the least importance on resale value that is because second hand car market is not well developed in China.</p>
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Hardy, Jane P. "An Exploratory Field Study of Adolescent Consumer Behavior: The Family Purchasing Agent." Thesis, University of North Texas, 1989. https://digital.library.unt.edu/ark:/67531/metadc331907/.

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An exploratory field study was conducted to examine internal and external factors that influence adolescents' consumer behavior when serving as the family purchasing agents. Demographic, lifestyle, and marketing activities were examined to determine the influences that affect whether the adolescent will purchase the preferred family brands or other brands. Participating adolescents were sent by their parents to the grocery store on two separate occasions to purchase four preselected grocery items. The brands purchased were recorded and compared to the preferred brand names provided by the parents. While no statistical significance was found, occasional trends were observed. The analysis indicated that adolescents who experience a pluralistic family communication style will purchase products other than the preferred household brands. Adolescents who are exposed to television and radio tend to deviate more from the preferred family brands more often than do adolescents with less media exposure. Adolescents who work are more likely to go to the grocery store more often for their families than do nonworking adolescents. Also, adolescents seem to possess a price sensitivity to both high and low-involvement grocery items.
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Wongdatengam, Siraporn, and Panjaporn Kruapanichwong. "Impact of Culture on Mobile Phone Purchasing A Comparison between Thai and Swedish Consumers." Thesis, Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-12630.

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“Mobile phones as a communication technology fits into culture rather than imposes on a culture” (Xin, 2006).Therefore, the main purpose of this research was to investigate and to understand the impact national culture has on mobile phone buyer behaviour of Thai and Swedish consumers. The research was also conducted to identify whether there was a significant cultural difference of buying behaviour for these two cultures when purchasing mobile phones.  Hofstede’s cultural dimensions (individualism/collectivism and power distance) was addressed in order to examine if culture influences Thai and Swedish consumers when purchasing a mobile phone.  In order to examine the difference between Thai and Swedish consumers, a data analysis was conducted through the SPSS statistical program using an Independent Sample T-test and Pearson Correlations. The questionnaires were distributes to both Thai (70 sets) and Swedish (70sets) students in the University of Malardalen. The findings indicated that there is a significant difference between Thai and Swedish consumers in term of mobile phone purchasing behaviour as far as Hofstede’s cultural dimensions. A major contribution to this study is that it will provide an insight into the differences in culture between Swedish and Thai consumers, the Eastern and Western cultural divide and how culture influences mobile phone purchasing behaviour.   The findings will also assist managers in mobile phone organizations to manage the dynamics of culture through time as well as to enhance their communications and promotional strategies within an overall marketing strategy. Incorporating culture into their overall marketing and communications strategies will enable organizations to meet customer needs and expectations, sustain and increase growth along with market share and to maximize profitability.
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Books on the topic "Consumer behavior after purchasing"

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Matsukawa, Isamu. Consumer Energy Conservation Behavior After Fukushima. Springer Singapore, 2016. http://dx.doi.org/10.1007/978-981-10-1097-2.

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Sabavala, Darius J. Monitoring short-run changes in purchasing behaviour. INSEAD, 1991.

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Naumov, Vladimir. Consumer behavior. INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1014653.

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The book describes the basic issues concerning consumer behavior on the basis of the simulation of the decision-making process on buying behavior of customers in the sales area of the store and shopping Internet sites. &#x0D; The classification of models of consumer behavior, based on research in the area of economic, social and psychological theories and empirical evidence regarding decision-making by consumers when purchasing the goods, including online stores. Methods of qualitative and quantitative research of consumer behavior, fundamentals of statistical processing of empirical data. &#x0D; Attention is paid to the processes of consumers ' perception of brands (brands) and advertising messages, the basic rules for the display of goods (merchandising) and its impact on consumer decision, recommendations on the use of psychology of consumer behavior in personal sales.&#x0D; Presents an integrated model of consumer behavior in the Internet environment, the process of perception of the visitor of the company, the factors influencing consumer choice of goods online. &#x0D; Is intended for preparation of bachelors in directions of preparation 38.03.02 "Management", 38.03.06 "trading business" and can be used for training of bachelors in direction of training 43.03.01 "Service", and will also be useful for professionals working in the field of marketing, distribution and sales.
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Holmberg, Carina. Stores and consumers: Two perspectives on food purchasing. Stockholm School of Economics, 1996.

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author, Sreeranganadhan K., ed. Marketing strategies on the Indian gold ornament market: An empirical approach. Ashwin-Anoka Press, 2014.

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Yadav, Shalini. Economics of buyer's behaviour. Northern Book Centre, 2010.

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Grinblatt, Mark. Interpersonal effects in consumption: Evidence from the automobile purchases of neighbors. National Bureau of Economic Research, 2004.

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Geva, Aviva. Hitnahagut tsarkhanim: Haḥlaṭot ḳeniyah. ha-Universiṭah ha-petuḥah, 2012.

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Fogel, Yosef. Hitnahagut tsarkhanim. Miśrad ha-ḥinukh ṿeha-tarbut, ha-Minhal le-madaʻ ṿe-ṭekhnologyah, 2003.

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Geva, Aviva. Hitnahagut tsarkhanim: Ha-tsarkhan bi-sevivato. ha-Universiṭah ha-petuḥah, 2015.

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Book chapters on the topic "Consumer behavior after purchasing"

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Chapa, Sindy, and Monica D. Hernandez. "Modeling the Indicators of Purchasing Behavior Toward Counterfeits." In Global Consumer Behavior. John Wiley & Sons, Inc., 2013. http://dx.doi.org/10.1002/9781118614877.ch13.

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Igarová, Kristína, Zdenka Kádeková, and Ingrida Košičiarová. "CSR as a Marketing Tool and Influence on Consumer Behaviour in the Food Market." In Navigating the Future. Szegedi Tudományegyetem, 2025. https://doi.org/10.14232/gtk.nfdsib.2025.10.

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The submitted paper focuses on the application of CSR as a marketing tool in the practice of food companies in Slovakia. Currently, the concept of corporate social responsibility is very widespread. Making profit is no longer the only goal, companies are gradually starting to feel a certain obligation to be involved in the society in which they operate. Even the company on the Slovak food market is increasingly interested in building a good name and brand awareness through CSR activities. To achieve the given goal and obtain the required data, it was based on a questionnaire survey with a total of 946 respondents. To achieve this goal, two research questions and hypotheses were set, which we evaluated using various statistical methods. After evaluating the data obtained from the conducted questionnaire survey, it was found that the respondents do not prefer buying food from a socially responsible food companies based on advertising and that only the youngest generation Z is willing to invest more in socially responsible food products based on advertising. The survey focuses on CSR as an element of marketing communication and its influence on the formation of consumer preferences. At the threshold of the 3rd millennium, CSR is also associated with rationality and irrationality in the creation of preferences in the purchasing behavior of consumers.
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Nassif, Shahed, and Abderrahmane Azzi. "Insta-Shopping: A Qualitative Study on Consumer Experiences and Purchasing Behavior on Instagram." In Sustainability, AI and Innovation: Proceedings of the Applied Research in Humanities & Social Sciences (ARHSS 2023). Springer Nature Singapore, 2025. https://doi.org/10.1007/978-981-96-2532-1_4.

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Abstract This study aims to investigate the purchasing behavior of Instagram users in the UAE and understand the factors influencing their purchase decisions. Data was collected from 10 respondents through personal interviews, focusing on their demographics, frequency of Instagram usage, purchasing behavior, and the role of social media influencers. The findings revealed that the majority of respondents were female Emiratis in their early twenties who use Instagram daily for both personal and business purposes. They reported making purchases through Instagram, with social media influencers significantly impacting their decisions. However, concerns about the authenticity of products were noted. This study provides valuable insights into the behavior of Instagram users in the UAE and underscores the importance of social media influencers in shaping purchase decisions. The findings suggest that businesses in the UAE should leverage Instagram as a marketing tool and ensure the authenticity and reliability of their products to avoid negative customer experiences. Future studies can explore the purchasing behavior of Instagram users in other countries and investigate the impact of various marketing strategies on their purchasing decisions.
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Pourmahdi, Katayoon, Anna-Greta Nyström, and Amin Majd. "Machine Learning Promoting Sustainable Customer Behavior and Product Pricing." In Technology, Work and Globalization. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-74779-3_11.

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Abstract The emergence of sustainability concerns has significantly influenced company strategies. The growing importance of sustainability is particularly affecting marketing, especially product-line pricing strategies. Companies are being coerced into integrating sustainability goals and eco-friendly practices into their current operations; practices which also entail pricing strategies. Proposing optimal pricing strategies according to customer-perceived prices, to maximize sales optimization, has thus gained increased attention from both practitioners and scholars. This chapter explores sustainable consumer behavior and aims to investigate how organizations influence sustainable consumption through a pricing strategy that relies on descriptive and predictive analytics using machine learning methods. More precisely, the focus of this chapter is to provide a comprehensive overview of factors affecting sustainable consumer behavior and the role of price by using descriptive analytic methods (data summarization and visualization) and predictive analytic methods (logistic regression) as tools. Our empirical context features a Nordic retail conglomerate and covers data on sustainable consumer behavior from 2019 to 2024, to which descriptive and predictive analytics using machine learning methods are applied. We conclude the chapter by discussing how retailers can analyze and predict their customers’ purchasing behavior regarding choosing sustainable products over substituting ones.
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Chen, Xinjia. "Research and Analysis on Influence Factors of Consumers’ Online Purchasing Behavior After Pandemic in Perspective of Mental Accounting." In Applied Economics and Policy Studies. Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-19-7826-5_78.

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Matsukawa, Isamu. "Introduction." In Consumer Energy Conservation Behavior After Fukushima. Springer Singapore, 2016. http://dx.doi.org/10.1007/978-981-10-1097-2_1.

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Matsukawa, Isamu. "Energy Conservation in Japan." In Consumer Energy Conservation Behavior After Fukushima. Springer Singapore, 2016. http://dx.doi.org/10.1007/978-981-10-1097-2_2.

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Matsukawa, Isamu. "Consumer Response to Critical Peak Pricing of Electricity and Conservation Requests." In Consumer Energy Conservation Behavior After Fukushima. Springer Singapore, 2016. http://dx.doi.org/10.1007/978-981-10-1097-2_3.

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Matsukawa, Isamu. "Effects of In-home Displays on Residential Electricity Consumption." In Consumer Energy Conservation Behavior After Fukushima. Springer Singapore, 2016. http://dx.doi.org/10.1007/978-981-10-1097-2_4.

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Matsukawa, Isamu. "Energy-Saving Effects of Home Energy Reports." In Consumer Energy Conservation Behavior After Fukushima. Springer Singapore, 2016. http://dx.doi.org/10.1007/978-981-10-1097-2_5.

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Conference papers on the topic "Consumer behavior after purchasing"

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Saer, Onny Ristama, Leo Andri Yulius Caesar, Wenny Carnika, Sevenpri Candra, Ooi Kok Loang, and Anisa Larasati. "The Reality of Consumer Behavior in Online Shopping After the Outbreak in Indonesia." In 2024 International Conference on ICT for Smart Society (ICISS). IEEE, 2024. http://dx.doi.org/10.1109/iciss62896.2024.10751044.

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M, Lilly Florence, T. Varun, S. Senthilkumar, N. Sheeba Florence, Sudeshna Seal, and Sangeetha S. "Consumer Behavior and Satisfaction Rate in Social Media Purchasing Ads Using Radial Basis Function Networks (RBFNS) Based BAT Algorithm." In 2025 International Conference on Automation and Computation (AUTOCOM). IEEE, 2025. https://doi.org/10.1109/autocom64127.2025.10956732.

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Ouyang, Jiali, and Raslapat Suteeca. "The Analysis of Consumer Preferences and Purchasing Behavior of Thai Herbal Products in the Chinese Market of Gold Mint Products Co., Ltd." In 2025 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT & NCON). IEEE, 2025. https://doi.org/10.1109/ectidamtncon64748.2025.10961975.

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Jain, Priyank. "THE STUDY ON CONSUMER BUYING BEHAVIOR AND SATISFACTION TOWARDS SAMSUNG PRODUCTS." In ransforming Knowledge: A Multidisciplinary Research on Integrative Learning Across Disciplines. The Bhopal School of Social Sciences, 2025. https://doi.org/10.51767/ic250221.

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In an increasingly competitive marketplace, understanding consumer behavior is crucial for companies aiming to maintain market leadership. This study explores consumer buying behavior and satisfaction levels with Samsung products, focusing on key factors influencing purchasing decisions, such as brand perception, product features, pricing, and customer service. The research employs both secondary and primary methodologies, with surveys conducted among 83 respondents to assess their preferences, satisfaction, and loyalty towards Samsung products. Findings indicate that the majority of respondents (71.1%) belong to the 18-25 age group, highlighting the prominence of young consumers in Samsung’s customer base. Most purchases (55.4%) are made in physical stores, emphasizing the continued importance of retail locations. Display quality and brand reputation are significant factors influencing consumer decisions, with 53% and 44.6% of respondents, respectively, rating them as highly important. Additionally, 41% of participants reported being very satisfied with Samsung products, while 32.5% expressed a high likelihood of recommending them to others. However, pricing remains a concern, as 54.2% perceive Samsung products to be more expensive compared to competitors. While after-sales service satisfaction is moderate, with 45.8% expressing satisfaction, 34.9% of respondents are very likely to repurchase Samsung products.This study provides insights that can guide Samsung in refining its marketing strategies and customer engagement efforts. By addressing consumer concerns and leveraging their preferences, Samsung can enhance brand loyalty and maintain its competitive edge in the market.
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Demaj, Esmir, and Maria Balozi. "From Stores to Screens: The Digital Transformation of Shopping in Albania During COVID-19: Impact of Social Media." In 10th International Scientific Conference ERAZ - Knowledge Based Sustainable Development. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2024. https://doi.org/10.31410/eraz.2024.407.

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The COVID-19 pandemic caused unprecedented changes in con- sumer behavior worldwide. This study explores the impact of the COVID-19 pandemic on consumer behavior in Albania, with a focus on the shift from physical store shopping to online purchases via social media. The research aims to understand how the pandemic influenced consumer purchasing habits and to identify the factors driving this transition. A mixed-methods approach was employed, combining qualitative data from 4 focus groups of various participants and quantitative data from a survey of 124 respondents aged 18-39. The findings reveal a significant increase in online shopping during the pandemic, with approximately 40% of respondents showing a preference for social media purchases even after the pandemic. Key factors influencing this shift include time-saving benefits, ease of product search and comparison, a wider variety of products, and lower perceived costs. The study contributes valuable insights into the Albanian market, highlight- ing the dual influence of the pandemic and digital platforms on evolving consumer preferences.
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Liao, Shu-hsien, and Jian-ming Huang. "Delivery service and omni-channel online-and-offline for retail collaborative recommendations." In Human Interaction and Emerging Technologies (IHIET 2025). AHFE International, 2025. https://doi.org/10.54941/ahfe1006742.

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From the perspective of e-commerce, delivery and retail operators can join in discovering valuable data on the platform through interactive data on consumer preferences for delivery service and online-and-offline purchasing. These operators can then summarize the information to make collaborative recommendations more accurately, thus increasing consumer purchasing. The delivery service business model is the final link in logistics for both online-and-offline business. An omni-channel, the online-and-offline business model, provides a complete and uninterrupted consumption experience by combining data and marketing content, acting as an offline physical channel and online with consistent services and information. Online-and-offline business models combine e-commerce and physical commerce. A recommendation system filters information to recommend information, services, or products that users may need based on their preferences, interests, behaviors or needs. Recommendation systems include collaborative filtering, content-oriented recommendation, and knowledge-oriented recommendation. Regarding retail collaborative recommendation, that is, a recommendation mechanism involves two or more parties, such as logistics, retail firms and e-commerce operators, working together to obtain necessary consumer information and knowledge, such as profiles and preferences, as the basis for personalized product recommendations. For example, when consumer A purchases mountaineering equipment on a website, the shipping fee is included after discounts, and A then chooses the transaction method of electronic payment and home delivery service. This transaction record involves three-party operators of products, logistics, and cash flows. Through this transaction, the multi-party platform not only understands consumers' purchasing behavior, but also specifically understands consumers' intentions, including outdoor sports, mountain climbing, online discount preference, electronic payments, home delivery, etc. Through collaborative recommendation, multi-party operators can analyze the specific profile of consumer A and further promote information that may interest the customer. This information is not just about specific products, but also includes information related to backpacks, such as weather, map routes, sports news, blog articles, etc. Thus, collaborative recommendation is an approach that seeks to understand consumers' lives and context. In these regards, this study investigates Vietnamese consumer behaviors with delivery services and omni-channel online-and-offline (n=2,354). Data mining analytics, including clustering analysis and association rules, reveal knowledge clusters/patterns/rules for investigating delivery service and omni-channel online-and-offline for retail collaborative recommendations. Finally, with information technologies and business applications developments, such as artificial intelligence, data computation, business intelligence and machine learning, the theoretical and practical applications of retail collaborative recommendations can be more completely developed for human interaction and emerging technologies.
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Onete, Cristian Bogdan, Ștefan Sava, Sonia Budz, and Sandra Diana Chița. "The Impact of COVID-19 on Online Consumer Behavior for Sports Equipment: A Trend Analysis." In 9th BASIQ International Conference on New Trends in Sustainable Business and Consumption. Editura ASE, 2023. http://dx.doi.org/10.24818/basiq/2023/09/038.

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This article proposes to examines how internet shopping for sports equipment changed during and after the COVID-19 outbreak in the UK. The goal of the study is to comprehend how the pandemic affected consumer behavior in relation to purchasing of sporting goods. Using Google search data for phrases related to sporting goods, the study looks for patterns and changes in customer interest over time. According to our findings, there were considerable shifts in the sports equipment search trends both during and after the epidemic, with a noticeable rise in searches for terms like "home gym," "fitness equipment," and "fitness app," among others. According to the analysis, pandemic-related lockdowns and gym closures were the main causes of the rise in sports gear and fitness-related searches. The survey sheds light on how customers shop online, emphasizing the significance of the home gym trend as a reaction to the closing of conventional gyms and the demand for at-home fitness options. By offering insights into the changing customer behavior during a pandemic, this study adds novelty to the field of sports equipment sales. In their quest to comprehend shifts in customer behavior and modify their strategies in light of such shifts, marketers, corporations, and legislators may find the findings to have major practical ramifications. The research also gives prospects for future studies, such as the comparison of the results with other regions or the discovery of specific elements that influence consumer behavior in this setting.
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Kamaruddin, Nur Nadira Izlyn, Azlinah Mohamed, and Syaripah Ruzaini Syed Aris. "Online Advertising on Consumer Purchasing Behavior." In NISS2020: The 3rd International Conference on Networking, Information Systems & Security. ACM, 2020. http://dx.doi.org/10.1145/3386723.3387854.

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Fedorcea, Nadejda. "Peculiarities of flooring purchasing behavior." In Simpozion Ştiinţific al Tinerilor Cercetători. Ediţia a 22-a. Academy of Economic Studies, 2025. https://doi.org/10.53486/sstc2024.v1.34.

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Understanding consumer behavior in the flooring industry enables the development of suitable products. The aim of this research is to investigate the factors influencing consumers' flooring purchase decisions and to identify recent trends in this field. The research methods used included both qualitative analyses, through personal observations and documntation, and quantitative analyses, through questionnaires and relevant statistical data. The results highlight that factors such as durability, aesthetics, cost, and sustainability are among the most important considerations for consumers in the flooring purchase process. Additionally, there has been an increase in interest in eco-friendly materials and personalized products, reflecting a shift in consumer preferences towards more sustainable options tailored to individual needs. These findings provide a solid foundation for the development and implementation of effective marketing strategies in the flooring industry, aiming to meet the continuously changing demands of consumers and maintain a competitive advantage in an increasingly dynamic and complex commercial environment.
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Završnik, Bruno. "Consumer behavior for buying clothes." In 7th International Scientific Conference Contemporary Trends and Innovations in Textile Industry – CT&ITI 2024. Union of Engineers and Technicians of Serbia, Belgrade, 2024. http://dx.doi.org/10.5937/ct_iti24049z.

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The clothing industry is highly competitive, with rapidly changing trends, diverse customer preferences, and intense market competition. Therefore, gaining insight into consumer behavior in this specific area becomes essential for apparel retailers who want to create successful business strategies. Understanding the motivations, preferences and patterns of consumer behavior is crucial for market orientation and the creation of effective marketing strategies that will meet customer expectations and at the same time increase the competitive advantage of clothing stores on the market. The basic purpose of our research was to determine the most important factors that influence the purchasing decision of consumers, the influence of fashion trends and influencers, the choice of clothing stores and the choices of online and physical stores.
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Reports on the topic "Consumer behavior after purchasing"

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Ganeshalingam, Mohan, Robert Hosbach, Liat Zavodivker, Brian Gerke, Colleen Kantner, and Hannah Stratton. Consumer Purchasing Behavior and Usage of Lighting in the Residential Sector. Office of Scientific and Technical Information (OSTI), 2023. http://dx.doi.org/10.2172/1907806.

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Ocampo-Gaviria, José Antonio, Roberto Steiner Sampedro, Mauricio Villamizar Villegas, et al. Report of the Board of Directors to the Congress of Colombia - March 2023. Banco de la República de Colombia, 2023. http://dx.doi.org/10.32468/inf-jun-dir-con-rep-eng.03-2023.

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Banco de la República is celebrating its 100th anniversary in 2023. This is a very significant anniversary and one that provides an opportunity to highlight the contribution the Bank has made to the country’s development. Its track record as guarantor of monetary stability has established it as the one independent state institution that generates the greatest confidence among Colombians due to its transparency, management capabilities, and effective compliance with the central banking and cultural responsibilities entrusted to it by the Constitution and the Law. On a date as important as this, the Board of Directors of Banco de la República (BDBR) pays tribute to the generations of governors and officers whose commitment and dedication have contributed to the growth of this institution.1 Banco de la República’s mandate was confirmed in the National Constitutional Assembly of 1991 where the citizens had the opportunity to elect the seventy people who would have the task of drafting a new constitution. The leaders of the three political movements with the most votes were elected as chairs to the Assembly, and this tripartite presidency reflected the plurality and the need for consensus among the different political groups to move the reform forward. Among the issues considered, the National Constitutional Assembly gave special importance to monetary stability. That is why they decided to include central banking and to provide Banco de la República with the necessary autonomy to use the instruments for which they are responsible without interference from other authorities. The constituent members understood that ensuring price stability is a state duty and that the entity responsible for this task must be enshrined in the Constitution and have the technical capability and institutional autonomy necessary to adopt the decisions they deem appropriate to achieve this fundamental objective in coordination with the general economic policy. In particular, Article 373 established that “the State, through Banco de la República, shall ensure the maintenance of the purchasing power of the currency,” a provision that coincided with the central banking system adopted by countries that have been successful in controlling inflation. In 1999, in Ruling 481, the Constitutional Court stated that “the duty to maintain the purchasing power of the currency applies to not only the monetary, credit, and exchange authority, i.e., the Board of Banco de la República, but also those who have responsibilities in the formulation and implementation of the general economic policy of the country” and that “the basic constitutional purpose of Banco de la República is the protection of a sound currency. However, this authority must take the other economic objectives of state intervention such as full employment into consideration in their decisions since these functions must be coordinated with the general economic policy.” The reforms to Banco de la República agreed upon in the Constitutional Assembly of 1991 and in Act 31/1992 can be summarized in the following aspects: i) the Bank was assigned a specific mandate: to maintain the purchasing power of the currency in coordination with the general economic policy; ii) the BDBR was designatedas the monetary, foreign exchange, and credit authority; iii) the Bank and its Board of Directors were granted a significant degree of independence from the government; iv) the Bank was prohibited from granting credit to the private sector except in the case of the financial sector; v) established that in order to grant credit to the government, the unanimous vote of its Board of Directors was required except in the case of open market transactions; vi) determined that the legislature may, in no case, order credit quotas in favor of the State or individuals; vii) Congress was appointed, on behalf of society, as the main addressee of the Bank’s reporting exercise; and viii) the responsibility for inspection, surveillance, and control over Banco de la República was delegated to the President of the Republic. The members of the National Constitutional Assembly clearly understood that the benefits of low and stable inflation extend to the whole of society and contribute mto the smooth functioning of the economic system. Among the most important of these is that low inflation promotes the efficient use of productive resources by allowing relative prices to better guide the allocation of resources since this promotes economic growth and increases the welfare of the population. Likewise, low inflation reduces uncertainty about the expected return on investment and future asset prices. This increases the confidence of economic agents, facilitates long-term financing, and stimulates investment. Since the low-income population is unable to protect itself from inflation by diversifying its assets, and a high proportion of its income is concentrated in the purchase of food and other basic goods that are generally the most affected by inflationary shocks, low inflation avoids arbitrary redistribution of income and wealth.2 Moreover, low inflation facilitates wage negotiations, creates a good labor climate, and reduces the volatility of employment levels. Finally, low inflation helps to make the tax system more transparent and equitable by avoiding the distortions that inflation introduces into the value of assets and income that make up the tax base. From the monetary authority’s point of view, one of the most relevant benefits of low inflation is the credibility that economic agents acquire in inflation targeting, which turns it into an effective nominal anchor on price levels. Upon receiving its mandate, and using its autonomy, Banco de la República began to announce specific annual inflation targets as of 1992. Although the proposed inflation targets were not met precisely during this first stage, a downward trend in inflation was achieved that took it from 32.4% in 1990 to 16.7% in 1998. At that time, the exchange rate was kept within a band. This limited the effectiveness of monetary policy, which simultaneously sought to meet an inflation target and an exchange rate target. The Asian crisis spread to emerging economies and significantly affected the Colombian economy. The exchange rate came under strong pressure to depreciate as access to foreign financing was cut off under conditions of a high foreign imbalance. This, together with the lack of exchange rate flexibility, prevented a countercyclical monetary policy and led to a 4.2% contraction in GDP that year. In this context of economic slowdown, annual inflation fell to 9.2% at the end of 1999, thus falling below the 15% target set for that year. This episode fully revealed how costly it could be, in terms of economic activity, to have inflation and exchange rate targets simultaneously. Towards the end of 1999, Banco de la República announced the adoption of a new monetary policy regime called the Inflation Targeting Plan. This regime, known internationally as ‘Inflation Targeting,’ has been gaining increasing acceptance in developed countries, having been adopted in 1991 by New Zealand, Canada, and England, among others, and has achieved significant advances in the management of inflation without incurring costs in terms of economic activity. In Latin America, Brazil and Chile also adopted it in 1999. In the case of Colombia, the last remaining requirement to be fulfilled in order to adopt said policy was exchange rate flexibility. This was realized around September 1999, when the BDBR decided to abandon the exchange-rate bands to allow the exchange rate to be freely determined in the market.Consistent with the constitutional mandate, the fundamental objective of this new policy approach was “the achievement of an inflation target that contributes to maintaining output growth around its potential.”3 This potential capacity was understood as the GDP growth that the economy can obtain if it fully utilizes its productive resources. To meet this objective, monetary policy must of necessity play a countercyclical role in the economy. This is because when economic activity is below its potential and there are idle resources, the monetary authority can reduce the interest rate in the absence of inflationary pressure to stimulate the economy and, when output exceeds its potential capacity, raise it. This policy principle, which is immersed in the models for guiding the monetary policy stance, makes the following two objectives fully compatible in the medium term: meeting the inflation target and achieving a level of economic activity that is consistent with its productive capacity. To achieve this purpose, the inflation targeting system uses the money market interest rate (at which the central bank supplies primary liquidity to commercial banks) as the primary policy instrument. This replaced the quantity of money as an intermediate monetary policy target that Banco de la República, like several other central banks, had used for a long time. In the case of Colombia, the objective of the new monetary policy approach implied, in practical terms, that the recovery of the economy after the 1999 contraction should be achieved while complying with the decreasing inflation targets established by the BDBR. The accomplishment of this purpose was remarkable. In the first half of the first decade of the 2000s, economic activity recovered significantly and reached a growth rate of 6.8% in 2006. Meanwhile, inflation gradually declined in line with inflation targets. That was how the inflation rate went from 9.2% in 1999 to 4.5% in 2006, thus meeting the inflation target established for that year while GDP reached its potential level. After this balance was achieved in 2006, inflation rebounded to 5.7% in 2007, above the 4.0% target for that year due to the fact that the 7.5% GDP growth exceeded the potential capacity of the economy.4 After proving the effectiveness of the inflation targeting system in its first years of operation, this policy regime continued to consolidate as the BDBR and the technical staff gained experience in its management and state-of-the-art economic models were incorporated to diagnose the present and future state of the economy and to assess the persistence of inflation deviations and expectations with respect to the inflation target. Beginning in 2010, the BDBR established the long-term 3.0% annual inflation target, which remains in effect today. Lower inflation has contributed to making the macroeconomic environment more stable, and this has favored sustained economic growth, financial stability, capital market development, and the functioning of payment systems. As a result, reductions in the inflationary risk premia and lower TES and credit interest rates were achieved. At the same time, the duration of public domestic debt increased significantly going from 2.27 years in December 2002 to 5.86 years in December 2022, and financial deepening, measured as the level of the portfolio as a percentage of GDP, went from around 20% in the mid-1990s to values above 45% in recent years in a healthy context for credit institutions.Having been granted autonomy by the Constitution to fulfill the mandate of preserving the purchasing power of the currency, the tangible achievements made by Banco de la República in managing inflation together with the significant benefits derived from the process of bringing inflation to its long-term target, make the BDBR’s current challenge to return inflation to the 3.0% target even more demanding and pressing. As is well known, starting in 2021, and especially in 2022, inflation in Colombia once again became a serious economic problem with high welfare costs. The inflationary phenomenon has not been exclusive to Colombia and many other developed and emerging countries have seen their inflation rates move away from the targets proposed by their central banks.5 The reasons for this phenomenon have been analyzed in recent Reports to Congress, and this new edition delves deeper into the subject with updated information. The solid institutional and technical base that supports the inflation targeting approach under which the monetary policy strategy operates gives the BDBR the necessary elements to face this difficult challenge with confidence. In this regard, the BDBR reiterated its commitment to the 3.0% inflation target in its November 25 communiqué and expects it to be reached by the end of 2024.6 Monetary policy will continue to focus on meeting this objective while ensuring the sustainability of economic activity, as mandated by the Constitution. Analyst surveys done in March showed a significant increase (from 32.3% in January to 48.5% in March) in the percentage of responses placing inflation expectations two years or more ahead in a range between 3.0% and 4.0%. This is a clear indication of the recovery of credibility in the medium-term inflation target and is consistent with the BDBR’s announcement made in November 2022. The moderation of the upward trend in inflation seen in January, and especially in February, will help to reinforce this revision of inflation expectations and will help to meet the proposed targets. After reaching 5.6% at the end of 2021, inflation maintained an upward trend throughout 2022 due to inflationary pressures from both external sources, associated with the aftermath of the pandemic and the consequences of the war in Ukraine, and domestic sources, resulting from: strengthening of local demand; price indexation processes stimulated by the increase in inflation expectations; the impact on food production caused by the mid-2021 strike; and the pass-through of depreciation to prices. The 10% increase in the minimum wage in 2021 and the 16% increase in 2022, both of which exceeded the actual inflation and the increase in productivity, accentuated the indexation processes by establishing a high nominal adjustment benchmark. Thus, total inflation went to 13.1% by the end of 2022. The annual change in food prices, which went from 17.2% to 27.8% between those two years, was the most influential factor in the surge in the Consumer Price Index (CPI). Another segment that contributed significantly to price increases was regulated products, which saw the annual change go from 7.1% in December 2021 to 11.8% by the end of 2022. The measure of core inflation excluding food and regulated items, in turn, went from 2.5% to 9.5% between the end of 2021 and the end of 2022. The substantial increase in core inflation shows that inflationary pressure has spread to most of the items in the household basket, which is characteristic of inflationary processes with generalized price indexation as is the case in Colombia. Monetary policy began to react early to this inflationary pressure. Thus, starting with its September 2021 session, the BDBR began a progressive change in the monetary policy stance moving away from the historical low of a 1.75% policy rate that had intended to stimulate the recovery of the economy. This adjustment process continued without interruption throughout 2022 and into the beginning of 2023 when the monetary policy rate reached 12.75% last January, thus accumulating an increase of 11 percentage points (pp). The public and the markets have been surprised that inflation continued to rise despite significant interest rate increases. However, as the BDBR has explained in its various communiqués, monetary policy works with a lag. Just as in 2022 economic activity recovered to a level above the pre-pandemic level, driven, along with other factors, by the monetary stimulus granted during the pandemic period and subsequent months, so too the effects of the current restrictive monetary policy will gradually take effect. This will allow us to expect the inflation rate to converge to 3.0% by the end of 2024 as is the BDBR’s purpose.Inflation results for January and February of this year showed declining marginal increases (13 bp and 3 bp respectively) compared to the change seen in December (59 bp). This suggests that a turning point in the inflation trend is approaching. In other Latin American countries such as Chile, Brazil, Perú, and Mexico, inflation has peaked and has begun to decline slowly, albeit with some ups and downs. It is to be expected that a similar process will take place in Colombia in the coming months. The expected decline in inflation in 2023 will be due, along with other factors, to lower cost pressure from abroad as a result of the gradual normalization of supply chains, the overcoming of supply shocks caused by the weather, and road blockades in previous years. This will be reflected in lower adjustments in food prices, as has already been seen in the first two months of the year and, of course, the lagged effect of monetary policy. The process of inflation convergence to the target will be gradual and will extend beyond 2023. This process will be facilitated if devaluation pressure is reversed. To this end, it is essential to continue consolidating fiscal sustainability and avoid messages on different public policy fronts that generate uncertainty and distrust. 1 This Report to Congress includes Box 1, which summarizes the trajectory of Banco de la República over the past 100 years. In addition, under the Bank’s auspices, several books that delve into various aspects of the history of this institution have been published in recent years. See, for example: Historia del Banco de la República 1923-2015; Tres banqueros centrales; Junta Directiva del Banco de la República: grandes episodios en 30 años de historia; Banco de la República: 90 años de la banca central en Colombia. 2 This is why lower inflation has been reflected in a reduction of income inequality as measured by the Gini coefficient that went from 58.7 in 1998 to 51.3 in the year prior to the pandemic. 3 See Gómez Javier, Uribe José Darío, Vargas Hernando (2002). “The Implementation of Inflation Targeting in Colombia”. Borradores de Economía, No. 202, March, available at: https://repositorio.banrep.gov.co/handle/20.500.12134/5220 4 See López-Enciso Enrique A.; Vargas-Herrera Hernando and Rodríguez-Niño Norberto (2016). “The inflation targeting strategy in Colombia. An historical view.” Borradores de Economía, No. 952. https://repositorio.banrep.gov.co/handle/20.500.12134/6263 5 According to the IMF, the percentage change in consumer prices between 2021 and 2022 went from 3.1% to 7.3% for advanced economies, and from 5.9% to 9.9% for emerging market and developing economies. 6 https://www.banrep.gov.co/es/noticias/junta-directiva-banco-republica-reitera-meta-inflacion-3
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Monetary Policy Report - October 2021. Banco de la República, 2021. http://dx.doi.org/10.32468/inf-pol-mont-eng.tr4-2021.

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Abstract:
Macroeconomic summary Economic activity has recovered faster than projected, and output is now expected to return to pre-pandemic levels earlier than anticipated. Economic growth projections for 2021 and 2022 have been revised upward, though significant downward bias remains. (Graph 1.1). Colombia’s economy returned to recovery in the third quarter after significant supply shocks and a third wave of COVID-19 in the second. Negative shocks affecting mobility and output were absent in the third quarter, and some indicators of economic activity suggest that the rate of recovery in demand, primarily in consumption, outpaced estimates from the July Monetary Policy Report (MPR) in the context of widely expansive monetary policy. Several factors are expected to continue to contribute to output recovery for the rest of the year and into 2022, including the persistence of favorable international financial conditions, an expected improvement in external demand, and an increase in terms of trade. Increasing vaccination rates, the expectation of higher levels of employment and the consequent effect on household income, improved investment performance (which has not yet returned to pre-pandemic levels), and the expected stimulus from monetary policy that would continue to be expansive should also drive economic activity. As a result, output is estimated to have returned to its pre-pandemic level in the third quarter (previously expected in the fourth quarter). Growth is expected to decelerate in 2022, with excess productive capacity projected to close faster than anticipated in the previous report. Given the above, GDP growth projections have been revised upward for 2021 (9.8%, range between 8.4% and 11.2%) and 2022 (4.7%, range between 0.7% and 6.5%). If these estimates are confirmed, output would have grown by 2.3% on average between 2020 and 2022. This figure would be below long-term sustainable growth levels projected prior to the pandemic. The revised growth forecast for 2022 continues to account for a low basis of comparison from this year (reflecting the negative effects of COVID-19 and roadblocks in some parts of the country), and now supposes that estimated consumption levels for the end of 2021 will remain relatively stable in 2022. Investment and net exports are expected to recover at a faster pace than estimated in the previous report. Nevertheless, the downward risks to these estimates remain unusually significant, for several reasons. First, they do not suppose significant negative effects on the economy from possible new waves of COVID-19. Second, because private consumption, which has already surpassed pre-pandemic levels by a large margin, could perform less favorably than estimated in this forecast should it reflect a temporary phenomenon related to suppressed demand as service sectors re-open (e.g. tourism) and private savings accumulated during the pandemic are spent. Third, disruptions to supply chains could be more persistent than contemplated in this report and could continue to affect production costs, with a negative impact on the economy. Finally, the accumulation of macroeconomic imbalances could translate to increased vulnerability to changes in international financial conditions or in international and domestic economic agents’ perception of risk in the Colombian economy, representing a downward risk to growth. A higher-than-expected increase in inflation, the persistence of supply shocks, and reduced excess productive capacity have led to an increase in inflation projections above the target on the forecast horizon (Graph 1.2). Inflation increased above expectations to 4.51% in the third quarter, due in large part to the price behavior of foods and regulated items, and to a lesser extent to core inflation. Increased international prices and costs continue to generate upward pressure on various sub-baskets of the consumer price index (CPI), as has the partial reversion of some price relief measures implemented in 2020 in response to the COVID-19 pandemic.
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