Books on the topic 'Consumer complaints'

Silverman, Bruce. How to complain for fun and profit. [S.l.]: Mario Schulzke, 2008.

Staadt, Jochen. Eingaben: Die institutionalisierte Meckerkultur in der DDR : Goldbrokat, Kaffee-Mix, Büttenreden, Ausreiseanträge u. andere Schwierigkeiten mit den Untertanen. Berlin: Forschungsverbund SED-Staat, 1996.

Winkle, Wilber. Wilber Winkle has a complaint! Baltimore, MD: Bancroft Press, 1997.

Alberta. Alberta Consumer and Corporate Affairs. Consumer complaints: A selfhelp handbook. [Edmonton, Alta.]: Alberta Consumer and Corporate Affairs, 1985.

U.S. Office of Consumer Affairs, ed. Managing consumer complaints: Responsive business approaches to consumer needs. Washington, D.C: U.S. Department of Commerce, Office of Consumer Affairs, 1992.

New York (State). Office of the Special Deputy Comptroller for the City of New York. New York City Department of Consumer Affairs, consumer complaints. [New York, N.Y.]: Office of the New York State Comptroller, Office of the Special Deputy Comptroller for the City of New York, 1987.

Rubel, Janet. 101+ complaint letters that get results. 2nd ed. Naperville, Ill: Sphinx, 2006.

Westheimer, Patricia H. How to write complaint letters that work!: A consumer's guide to resolving conflicts & getting results. Indianapolis, IN: Park Avenue, 1994.

Thomas, Del Boone. How to write powerful complaint letters and others: A step-by-step guide. Atlanta, GA: Boone-Thomas Enterprises, 1995.

Rosa, Paul. The complete idiot letters: One man's hilarious assault on corporate America. Washington, D.C: Regnery Pub., 1997.

Jim, Mastro, ed. How to write complaint letters that work. Glenview, Ill: Scott, Foresman, 1990.

Bear, John. Send this jerk the bedbug letter: How companies, politicians, and the mass media deal with complaints, and how to be a more effective complainer. Berkeley, Calif: Ten Speed Press, 1996.

Ole, Hansen, and National Consumer Council, eds. The Solicitors Complaints Bureau: A consumer view. London: National Consumer Council, 1994.

Viitanen, Klaus. Kuluttajaneuvojat kuluttajariitojen sovittelijoina. Helsinki: Oikeuspoliittinen tutkimuslaitos, 1986.

Clark, Angela. Your consumer rights. 2nd ed. London: Cavendish, 2004.

Authority, Financial Services, ed. Consumer complaints: The new Financial Services Ombudsman scheme. London: FSA, 1998.

Maryland. Division of Management Analysis and Audits., ed. Maryland Insurance Division complaints and investigation units. [Annapolis]: The Division, 1992.

American Bar Association. Committee on Dispute Resolution. and American Bar Association. Consumer Financial Services Committee., eds. Arbitration and mediation of consumer disputes. [Chicago, Ill.]: American Bar Association, Section of Business Law, 1995.

Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior (8th 1984 Louisiana State University). Consumer satisfaction, dissatisfaction, and complaining behavior: Combined proceedings : papers from the Eighth Conference, Louisiana State University, Baton Rouge, Louisiana, March 8-10, 1984 and the Ninth Conference, Phoenix, Arizona, February 20-21, 1985. Edited by Hunt H. Keith, Day Ralph L, Indiana University. Dept. of Marketing., and Conference of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior (9th : 1985 : Phoenix, Ariz.). Bloomington: Dept of Marketing, School of Business, Indiana University, 1985.

Great Britain. Office of Fair Trading. Focus group research on consumer detriment. [London]: Office of Fair Trading, 2006.

Franklin, H. Bud. The squawk book: The art of effective griping : how and where to complain and get results. Los Angeles, Calif: Webejamn Pub., 1992.

Wiseman, Steve. How to complain effectively. London: Macdonald Optima, 1987.

Kenkyūjo, Mitsubishi Sōgō. Sābisu ni okeru hyōka shisutemu no arikata ni kansuru chōsa hōkokusho. [Tokyo]: Mitsubishi Sōgō Kenkyūjo, 1998.

Bogdanov, V. L. Ocheredʹ, zlo ili neizbezhnostʹ? Moskva: "Ėkonomika", 1987.

Ruyter, Ko de. Dissatisfaction management: A study into the use of consumer dissatisfaction as a source of management information by organizations. Utrecht: Uitgeverij Lemma BV, 1993.

Shōhishabu, Tokyo (Japan). Shōhi no sābisu-ka ni kansuru chōsa kenkyū hōkokusho. Tōkyō: Tōkyō-to Seikatsu Bunkakyoku, 1988.

Cornelius, Richard C. Stand up and fight: The guide for being an active and effective consumer. Dunedin, Fla. (P.O. Box 667, Dunedin 34697): Colonial Pub., 1989.

Anderson, Kristin. Knock your socks off answers: Solving customer nightmares & soothing nightmare customers. New York: American Management Association, 1995.

Morgan, Rebecca L. Calming upset customers: Staying effective during unpleasant situations. 3rd ed. Menlo Park, CA: Crisp Publications, 2003.

Citizen's Charter Complaints Task Force. Good practice guide. London: HMSO, 1995.

Barlow, Janelle. A complaint is a gift: Using customer feedback as a strategic tool. San Francisco: Berrett-Koehler Publishers, 1996.

Morgan, Rebecca L. Calming upset customers. Menlo Park, Calif: Crisp Publications, 1996.

Canada. Library of Parliament. Law and Government Division., ed. Cable specialty services: The consumer protest of early 1995. Ottawa: Law and Government Division, Research Branch, Library of Parliament, 1995.

Lisa Feld and Peter A. Simm. Complaint-mediation in Ontario's self-governing professions. [Waterloo, Ont.]: Fund for Dispute Resolution, 1995.

Dennis, Barker. The brand name directory: The consumer's sourcebook for sales, service, and complaints. Edited by Consumer Reports Books. Mount Vernon, N.Y: Consumers Union, 1990.

National Academy of Social Insurance (U.S.). Medicare claims handling: The consumer perspective : report of. Washington, DC: The Academy, 1993.

Black, Naomi. Two sides to every coin ...: The customer isn't always right! Littleton, CO: DNJ Books, 2004.

Alberta Energy and Utilities Board. How the EUB responds to utility customer service complaints. Calgary, Alta: Albert Energy and Utilities Board, 1999.

Shuvalova, Irina. Consumer protection. ru: INFRA-M Academic Publishing LLC., 2021. http://dx.doi.org/10.12737/1477410.

Canada. Department of Transport. Canadian Transportation Agency. Air Travel Complaints Commissioner. The report of the Air Travel Complaints Commissioner. Ottawa: Department of Transport., 2001.

Kawada, Shigeo. Shachō o dase: Jitsuroku kurēmu to no shitō. Tōkyō: Takarajimasha, 2003.

Texas. State Board of Insurance., ed. 1990 complaint ratios for insurance companies in Texas. Austin, Tex. (1110 San Jacinto, Austin 78701-1998): State Board of Insurance, 1991.

Aid, Victoria Legal. Right a wrong: Where, when and how to complain in Victoria. 2nd ed. Melbourne: Victoria Legal Aid, 2004.

Karin, Graf. Die Behandlung von Verbraucherbeschwerden in Unternehmen. Berlin: Duncker & Humblot, 1990.

Ciullo, Peter A. Low impact service: a guide to automotive service & warranty complaints, how to avoid them, how to resolve them: The complete handbook and directory for the mechanically disinclined. Naugatuck, CT: Maradia Press, 1992.

David, Dee, ed. Tough customers: How to keep them smiling-- and yourself sane! Chicago, IL: Dartnell Corp., 1994.

Bruni, Frank. Consumer terrorism: How to get satisfaction when you're being ripped off. New York, NY: HarperPerennial, 1997.

Davey, Peter. Dealing with complaints and compensation: A guide for housing associations. London: National Federation of Housing Associations, 1993.

ʻAmit, Yaʻaḳov. Milḥamti ba-biroḳraṭyah. Ḥefah: Mudaʻut, 2001.

Commissioner, Canada Canadian Transportation Agency Air Travel Complaints. Air Travel Complaints Commissioner's report, July to December 2003. Ottawa: Canadian Transport Agency, 2003.