Journal articles: 'Consumer empowerment'

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Nam, Su-Jung. "Consumer empowerment and self-assessment of empowerment." PLOS ONE 16, no. 11 (November 12, 2021): e0259971. http://dx.doi.org/10.1371/journal.pone.0259971.

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This study examined the influence of consumer empowerment and its self-assessment on consumers’ information search behavior and consumer life satisfaction; it also examined whether the results were consistent with the Dunning−Kruger effect. A total of 977 consumers who participated in a national consumer survey were divided into four groups, based on their level of empowerment and self-assessment. The Dunning−Kruger effect was observed in the consumer empowerment results, with 35.9% of respondents showing imbalanced empowerment and self-assessment levels. A general linear model was used to examine the survey results, which indicated that the main effect of empowerment had no significant effect on information searching or consumer life satisfaction. However, there was a significant main effect of self-assessment on both dependent variables. In addition, the interaction of empowerment and self-assessment had a significant effect only on information search behavior. Consequently, it can be concluded that self-assessed empowerment, rather than actual consumer empowerment, affects information search and consumer life satisfaction.

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Buehler, Pascal, and Peter Maas. "Consumer empowerment in insurance." International Journal of Bank Marketing 36, no. 6 (September 3, 2018): 1073–97. http://dx.doi.org/10.1108/ijbm-12-2016-0182.

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Purpose The purpose of this paper is to enhance the understanding of consumer empowerment in the relationship between consumers and service providers. It draws on self-efficacy theory to conceptualize consumer empowerment and explain the impact on perceived performance risk in insurance decision making. Design/methodology/approach This study employs data collected from an online survey involving 487 consumers in Switzerland, who recently decided on an insurance service. A structural equation model quantifies both the psychological effects on consumers’ perception of insurance services and behavioral effects on their decision-making process. Findings Perceived consumer empowerment is conceptualized by perceived self-efficacy and perceived controllability. Both have a significant impact on perceived performance risk, while the former is partially mediated by the preference to delegate the decision to a surrogate. Moreover, customers’ involvement in the purchase process moderates both the direct and indirect effect of perceived self-efficacy on perceived performance risk. Research limitations/implications The results are based on consumers’ perceptions from a single country. Furthermore, consumers’ perceptions were surveyed with a time lag after the decision-making process. To increase rigor, perceptions should be collected during decision making. Practical implications Results show that consumer empowerment can be employed as a risk reduction strategy. Consumers with self-efficacy and controllability beliefs perceive significantly less performance risk; however, practitioners should consider that consumers are also motivated to make decisions independently rather than delegating their decisions. Furthermore, consumer empowerment depends on consumer will. For largely indifferent consumers, empowerment does not affect risk or decision delegation preference. Originality/value The study is among the few empirical works to examine the effects of consumer empowerment on the consumer-service provider relationship on an individual level. Furthermore, applying consumer empowerment in relationship marketing implies a shift in research focus to the question of how consumers construe decision-making situations rather than objectively measuring the state of consumer relationship.

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Simanjuntak, Megawati, and Raisha Ulfa Saniyya. "Consumer Empowerment in Transportation Sector." International Research Journal of Business Studies 14, no. 1 (July 30, 2021): 1–12. http://dx.doi.org/10.21632/irjbs.14.1.1-12.

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Awareness of rights and obligations as a consumer became one of the problems faced by consumers. One way to increase consumer awareness is to provide access to consumer education through media used by consumers. This article aimed to identify and analyze the effect of socio-demographic characteristics and consumer education media toward consumer empowerment on public transportation. This research used a cross-sectional study through an online survey of 100 users of public transportation. Data were analyzed using multiple regression analysis. The results showed that the consumer empowerment index is 44.56 and categorized as capable level. Also, female, early-aged adults (18 - 40 years), high education, employee, income range from IDR 2 000 000 to IDR 3 000 000 per capita per month, and an urban area were the most empowered consumers. In addition, employment status and media of consumer education positively and significantly influenced consumer empowerment.

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Hartmann, Patrick, Vanessa Apaolaza, and Clare D’Souza. "The role of psychological empowerment in climate-protective consumer behaviour." European Journal of Marketing 52, no. 1/2 (February 12, 2018): 392–417. http://dx.doi.org/10.1108/ejm-01-2017-0080.

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Purpose This paper aims to address the role of psychological empowerment in proenvironmental consumer behaviour, focussing on climate protection. Design/methodology/approach Study 1 analyses the interaction of the effects of psychological empowerment and personal norms on two environmental behaviours with a sample of 600 individuals drawn form a representative online panel of the Australian population. Study 2 addresses the reinforcing influence of empowerment with a quasi-experimental design comparing 300 consumers of green electricity with 300 conventional electricity clients. Findings Psychological empowerment moderates the effects of personal norms on climate-protective consumer behaviour in a value-belief-norm (VBN) framework. Personal norms have a stronger influence for consumers experiencing high psychological empowerment than for disempowered feeling consumers. Furthermore, psychological empowerment experienced as an outcome of actual proenvironmental behaviour mediates the relationship between prior climate protection and future climate-protective intentions. Research limitations/implications Future research should focus on the experimental manipulation of psychological empowerment with communicational claims, studying how perceived empowerment can be enhanced. Practical implications To promote climate friendly products and behaviours, marketers should use communication claims aimed at enhancing consumer’s subjective experience of empowerment. Social implications Public policy aimed at climate protection should focus on consumer education increasing consumers’ awareness of their potential influence. Originality/value Psychological empowerment has not been studied previously as either an antecedent or outcome of proenvironmental behaviour. This is the first study to show that psychological empowerment moderates normative influences on climate-protective consumer behaviour. This research further reveals a novel behavioural reinforcement process, in which psychological empowerment intervenes as a behavioural outcome as well as an antecedent of climate-protective consumer behaviour. Findings contribute to the development of the VBN framework as well as to the consumer-empowerment perspective on proenvironmental behaviour.

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Tiu Wright, Len, Andrew Newman, and Charles Dennis. "Enhancing consumer empowerment." European Journal of Marketing 40, no. 9/10 (September 2006): 925–35. http://dx.doi.org/10.1108/03090560610680934.

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Papaoikonomou, Eleni, and Amado Alarcón. "Revisiting Consumer Empowerment." Journal of Macromarketing 37, no. 1 (July 27, 2016): 40–56. http://dx.doi.org/10.1177/0276146715619653.

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This article explores the notion of consumer empowerment in ethical consumption communities, known as responsible consumption communities (RCCs) in Spain. Although consumer empowerment has previously been discussed in the ethical consumer field, mainly in relation to notions of voting in the marketplace, it has yet to be explored thoroughly. In particular, the concept of empowerment should be moved beyond an individualized lens of analysis, acknowledging connectedness of persons. A combination of qualitative techniques was employed, including focus groups, in-depth interviews, observation, and documentary analysis. Our empirical case shows that consumer empowerment should be understood not in relation to consumption, but in relation to new forms of social organizing and experimentation that emerge around consumption.

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Simanjuntak, Megawati, and Shafira Anissa Putri. "Consumer empowerment index of electronic product buying." Independent Journal of Management & Production 9, no. 4 (December 1, 2018): 1165. http://dx.doi.org/10.14807/ijmp.v9i4.814.

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The purpose of this research was to analyze the influence of demographic, social and economic characteristics towards the consumer empowerment of electronic products. The research used cross-sectional study with an online survey of 100 respondents. Data were analyzed using descriptive and inferential analysis. Descriptive analysis used to identify the demographic, social and economic characteristics of the sample and the consumer empowerment index. The inferential analysis used in this study include chi-square test and logistic regression. The level of consumer empowerment in electronic products only 41.78 that belongs to capable category. The largest index was found in goods selection dimension (88.33) and the lowest (6.4) on behavior complaint dimension. The result of this study showed that female, early-aged adult (18-40 year), higher education, employed, income between Rp2 000 000-Rp3 000 000 per capita per month, origin from the urban area, and family size ≤ 4 were the most empowered consumers. Only two of six variables significantly affect consumer empowerment, namely age and education. Age has a negative and significant effect on consumer empowerment, while education has a positive and significant effect on consumer empowerment of electronic products. Based on the results of the research, it is necessary to raise awareness of consumers to be able to choose the brand of local products. Also consumers need to use their rights as consumers to be able to file complaints if they experience disappointment or loss when buying electronic products.

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Simanjuntak, Megawati, Siti Amanah, Herien Puspitawati, and Pang Asngari. "Modelling consumer empowerment level." Economic Journal of Emerging Markets 5, no. 2 (October 2013): 109–19. http://dx.doi.org/10.20885/ejem.vol5.iss2.art4.

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Hoch, Heather E., Kristine L. Busse, and Robert P. Dellavalle. "Consumer Empowerment in Dermatology." Dermatologic Clinics 27, no. 2 (April 2009): 177–83. http://dx.doi.org/10.1016/j.det.2008.11.002.

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Simanjuntak, Megawati, and Siti Umiyati. "The effect of demographic, social, and economic characteristics on consumer empowerment in education institutions." Independent Journal of Management & Production 12, no. 5 (August 1, 2021): 1282–300. http://dx.doi.org/10.14807/ijmp.v12i5.1443.

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Nowadays, consumers are faced with many options for formal educational institutions. To choose the best institution, consumers need to be well educated and well informed. This research aimed to analyze the influence of demographic, social, and economic characteristics toward formal educational institution consumer empowerment. This research used a cross-sectional study of 52 respondents. The data were analyzed using descriptive and inferential analysis. The consumer’s empowerment index in this research was 54.34, which was included in the capable category. The result showed that early adult (19-24 years) females who were highly educated and were not having a job with ≤ Rp3,204,551 income per month were the most empowered group of respondents than others. Regression analysis revealed that age influenced the consumer empowerment index. T-test analysis of the consumer empowerment based on characteristics is not significantly different.

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Bandara, Ruwan, Mario Fernando, and Shahriar Akter. "Managing consumer privacy concerns and defensive behaviours in the digital marketplace." European Journal of Marketing 55, no. 1 (August 14, 2020): 219–46. http://dx.doi.org/10.1108/ejm-06-2019-0515.

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Purpose The purpose of this study is to examine privacy issues in the e-commerce context from a power-responsibility equilibrium theory (PRE) perspective. Design/methodology/approach The data was collected using an online survey (n = 335) from online shopping consumers. This study used partial least squares-structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) techniques to empirically examine the proposed relationships. Findings A lack of corporate privacy responsibility and regulatory protection can deprive consumers of privacy empowerment and damage consumer trust to trigger privacy concerns and subsequent defensive responses. Also, the fsQCA revealed five causal configurations to explain high consumer defensive behaviours. Research limitations/implications This study identifies the importance of PRE theory in the privacy context. Consumer privacy concerns, privacy empowerment and trust are established as strong mediators between corporate/regulatory privacy protection efforts and consumer backlash. The application of fsQCA verified that consumer privacy behaviour can be better explained by different configurations of the same causal antecedents. Practical implications The findings highlight the importance of increasing trust and privacy empowerment as mechanisms to manage privacy concerns and consumer backlash through responsible organisational and regulatory privacy protections. The importance of balancing power and responsibility dynamics for maintaining a healthy information exchange environment is identified. Originality/value This study extends the PRE framework of privacy to include corporate privacy responsibility, privacy empowerment and trust. This is one of the first studies to explore both antecedents and outcomes of privacy empowerment. Also, the application of complexity theory and fsQCA to explain consumers’ defensive responses is novel to the literature.

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Mishra, Sita, Gunjan Malhotra, Vibha Arora, and Sandip Mukhopadhyay. "Omnichannel retailing: does it empower consumers and influence patronage?" International Journal of Retail & Distribution Management 50, no. 2 (November 23, 2021): 229–50. http://dx.doi.org/10.1108/ijrdm-04-2021-0199.

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PurposeThis study analyzes how omnichannel integration influences customer patronage intention, highlighting the moderation effect of consumer service experience consciousness. Additionally, it also examines the sequential mediating role of consumer empowerment and satisfaction.Design/methodology/approachThis study uses a survey method to collect data from 336 young Indian consumers, having experienced omnichannel retailing. Data were analyzed using SPSS PROCESS macro to examine both the mediating and moderated relationships.FindingsThe results confirm that a customers' perceived online–offline channel integration increases their patronage intention directly and through the mediating role of consumer empowerment and satisfaction. Additionally, as a moderator, consumer service experience consciousness does not necessarily impact consumer patronage interest through the mediating role of consumer empowerment. Nevertheless, it does have a negative impact through the mediating role of consumer satisfaction.Practical implicationsThis study provides insights into designing online–offline retailing integration, based upon which, proposes several recommendations for increasing customer satisfaction and patronage intention.Originality/valueTo the best of the authors' knowledge, this is among the first studies to highlight the theory of consumer empowerment in the context of omnichannel retailing. Thus, it contributes to the extant literature on omnichannel retailing while investigating the moderating role of consumer service experience consciousness.

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Pajrin, Rani, RR Yunita Puspandari, and Fathiya Nabila. "Alternatif Model Partisipatif Didalam Pemberdayaan Konsumen Cerdas Di Desa Gondangrejo, Kecamatan Windusari, Kabupaten Magelang." Madani : Indonesian Journal of Civil Society 3, no. 1 (February 28, 2021): 01–07. http://dx.doi.org/10.35970/madani.v3i1.384.

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Consumers' awareness in Indonesia in fighting for consumer rights is still relatively low, which can be seen from the Consumer Empowerment Index which is still lagging behind other European countries. Community service activities carried out in Gondangrejo Village, Windusari District, Magelang Regency are carried out by providing socialization and education about the importance of being a smart consumer who is aware of the rights and obligations of consumers. Rights and obligations are regulated in Law Number 8 of 1999 concerning Consumer Protection. The method used in this activity is a Participatory Alternative Model which uses Environmental Scanning, through the author's method of building the ability to view programs on an ongoing basis through mapping of related stakeholders. The purpose of this service activity is the participation of the community as consumers so that consumers can fulfill their rights as consumers. On the other hand, the smart consumer group can increase the national consumer empowerment index.

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Brennan, Carol, and Martin Coppack. "Consumer empowerment: global context, UK strategies and vulnerable consumers." International Journal of Consumer Studies 32, no. 4 (July 2008): 306–13. http://dx.doi.org/10.1111/j.1470-6431.2007.00640.x.

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Nałęcz, Andrzej. "Empowering the ‘Unempowerable’. Behavioural Insights into Informing Consumers about Internet Access Services in the European Union under Regulation 2015/2120." Yearbook of Antitrust and Regulatory Studies 11, no. 18 (2018): 13–34. http://dx.doi.org/10.7172/1689-9024.yars.2018.11.18.1.

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The European consumer policy relies on the ideal of consumer empowerment, which involves providing all consumers with detailed information on the goods on offer. This policy also applies to the electronic communications sector, and empowering consumers who are the end-users of internet access services. The author reviews behavioural law and economics literature that pertains to consumer empowerment and applies the resulting insights to interpret Article 4 (1) of Regulation 2015/2120 laying down measures concerning open internet access in a way that would truly empower the sophisticated consumers. The author also proposes advising or obliging the providers of internet access services to label those services to provide even the unsophisticated consumers with meaningful and understandable information.

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Simborg, D. W. "Consumer empowerment versus consumer populism in healthcare IT." Journal of the American Medical Informatics Association 17, no. 4 (July 1, 2010): 370–72. http://dx.doi.org/10.1136/jamia.2010.003392.

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West, Michael D., and Wendy S. Parent. "Consumer Choice and Empowerment in Supported Employment Services: Issues and Strategies." Journal of the Association for Persons with Severe Handicaps 17, no. 1 (March 1992): 47–52. http://dx.doi.org/10.1177/154079699201700109.

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This article examines consumer empowerment issues in supported employment services. First, it describes in general terms how service consumers can be given more control over supported employment services and, by extension, their work experiences. Then, consumer empowerment issues are examined from various aspects of service delivery (e.g., choice of occupation, preferences for training methods) and various types of problems that consumers typically encounter. Illustrative case examples are provided that show the effects of choice on individuals' satisfaction with employment and general well-being.

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Yuksel, Mujde, George R. Milne, and Elizabeth G. Miller. "Social media as complementary consumption: the relationship between consumer empowerment and social interactions in experiential and informative contexts." Journal of Consumer Marketing 33, no. 2 (March 21, 2016): 111–23. http://dx.doi.org/10.1108/jcm-04-2015-1396.

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Purpose – This paper aims to explore the interaction between consumer empowerment and social interactions as fundamental social media elements. It demonstrates their relationship in both experiential and informative social media setting where social media complements an offline consumer activity. The study aims to contribute to the literature on social media by demonstrating its complementary role on offline activities through these fundamental elements. Design/methodology/approach – The paper reports three experimental designs that manipulate the empowering and the socializing elements of complementary activities to show their effects on both the complementary online and the complemented offline activities. Findings – The paper presents three empirical studies that reveal the effects of two fundamental social media elements (i.e. empowerment and socialization) on consumers’ responses toward consumption episodes that consist of complementary online and complemented offline activities. It reveals that that these elements increase positive consumer responses toward both the online and the offline activities through psychological empowerment. However, the interaction between the elements changes with respect to specific empowerment types. Research limitations/implications – The paper contributes to the literature on social media by demonstrating its complementary role on offline activities through its empowering and socializing elements. It bridges research on consumer empowerment and socialization in a way that reveals their interaction beyond the extant definitions of empowerment resulting from enhanced communication among consumers. The paper also demonstrates the complementary role of social media on offline consumer behaviors through the effects of these two fundamental elements.The participants of the experimental studies are presented with hypothetical scenarios and asked about their behavioral intentions. Thus, future studies should address the research questions in real-world settings. Practical implications – The paper includes implications for social media usage as a complementary activity to offline real-life consumer behavior through the effects of consumer empowerment and social interactions. Thus, it may benefit marketers seeking to optimize the empowering and socializing components of their social media strategies. Originality/value – This paper fulfils an identified need to study how social media may affect real-life consumer behavior. It also identifies the interaction between the empowering and the socializing elements of social media offerings in both experiential and informative settings.

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Simanjuntak, Megawati. "Investigating how consumer education and lifestyle influence the consumer empowerment: case in rural and urban areas, Indonesia." Independent Journal of Management & Production 12, no. 5 (August 1, 2021): 1232–49. http://dx.doi.org/10.14807/ijmp.v12i5.1395.

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This study aimed to analyze the difference of consumer education, lifestyle, and consumer empowerment in rural and urban areas, and to analyze the effect of consumer education and lifestyle on the consumer empowerment. This research used a cross-sectional design study with 120 housewives as the sample selected purposively. Data were analyzed using independent sample t-test, Mann-Whitney, and multiple linear regressions. There were significant differences (p<0.01) in consumer education, fulfilled lifestyle, believer lifestyle, and consumer empowerment index between the two regions, where the urban area scores were higher compared to the rural area. Consumer education and length of education affected positively and significantly (p<0.01) on the consumer empowerment index, while the lifestyle did not significantly affect the consumer empowerment index. The higher intensity of consumer education and higher education levels will increase the consumer empowerment index.

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Simanjuntak, Megawati. "Consumer empowerment on online purchasing." Independent Journal of Management & Production 11, no. 1 (February 1, 2020): 236. http://dx.doi.org/10.14807/ijmp.v11i1.964.

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This research investigates the influence of social, demographic, and economic characteristics toward consumer empowerment on online purchasing in Asia, using a cross-sectional study through an online survey of 100 samples who experienced online purchasing. Multiple linear regression is performed for data analysis. The result showed that early adult males withhigh education, Javanese ethnic, lived in an urban area and were an employee with more than one million incomes per month was the most empowered group. Regression analyses resultreveals that gender, ethnic, and income significantly negatively influenced consumer empowerment. Meanwhile, a male with non-Sundanese ethnic and low income would increase the consumer empowerment index.

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Shankar, Avi, Hélène Cherrier, and Robin Canniford. "Consumer empowerment: a Foucauldian interpretation." European Journal of Marketing 40, no. 9/10 (September 2006): 1013–30. http://dx.doi.org/10.1108/03090560610680989.

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Fox, Bob, and Rob van den Dam. "How Recession and the Empowerment of Consumers Impact the Telecommunications Industry." International Journal of Interdisciplinary Telecommunications and Networking 4, no. 2 (April 2012): 38–47. http://dx.doi.org/10.4018/jitn.2012040103.

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IBM’s most recent global telecommunications consumer survey reveals that the deteriorating economic conditions in many European countries and the empowerment of the consumer exert negative pressure on the business of communications service providers. The results shed light on a budget-conscious, demanding consumer spending an increasing amount of time online, more apt to interface with their friends and family over social networks sites about their services rather than communicate directly with the provider. Many consumers’ are growing less loyal as their expectations rise and as they take advantage of new channels of information. The paper gives recommendations how providers can gain competitive advantage by deepening their consumer insights, encourage interactions and create an emotional connection to their consumers as seen in other industries.

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Rouissi, Chiraz, and Fatma Letaif. "The Model of Customer Empowerment in the Field of Renewable Energy: A Case of Tunisian Consumers." International Journal of Marketing Studies 14, no. 1 (February 17, 2022): 7. http://dx.doi.org/10.5539/ijms.v14n1p7.

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This awakening of consciousness on the part of today’s consumers has given rise to the concept of consumer empowerment which states that the current consumer has become a stakeholder and influence in their purchasing decisions. Thus, the current consumer is asking deeper questions, such as environmental rights, animal rights, the rights of future generations, and the rights of the community. This paper proposes an explanatory model of empowerment emanating from new Information and Communication Technologies (ICTs), which participated in the crystallization of the concept by giving more power and control to Tunisian consumers. A model was developed from qualitative research based on individual interviews to explore in-depth the world of Renewable Energies Consumption (REC).

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Anshari, Muhammad, and Mohammad Nabil Almunawar. "Tracking Future Path of Consumers' Empowerment in E-Health." International Journal of E-Health and Medical Communications 6, no. 3 (July 2015): 63–76. http://dx.doi.org/10.4018/ijehmc.2015070104.

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Developments in ICT have created a new generation of networking technology that affects all areas, including healthcare. The use of ICT in healthcare organizations, for example in health information systems (HIS), has developed the same way as the wider landscape, and includes the use of Internet-based technology. The adoption of social network features as the ‘front end' of electronic health (e-health) systems is believed to boost sharing between consumers, leading to greater satisfaction. E-health is likely to become more consumer-centric, accommodating consumers' participation in the healthcare process, including decision-making. The government of Taiwan has successfully implemented a National Health Insurance (NHI) system as the foundation for e-health. Improvements in technology may drive changing consumer behavior concerning healthcare services. This paper addresses some important concepts, milestones, challenges, and future direction of consumer empowerment in Taiwan, and proposes that empowerment will be personal, social, and medical.

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Zhao, HongZhi, Minji Jung, and Jae-Eun Chung. "An Empirical Study of Consumer Empowerment for Chinese Elderly Consumers." Family and Environment Research 56, no. 6 (December 14, 2018): 507–25. http://dx.doi.org/10.6115/fer.2018.037.

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McShane, Lindsay, and Cameron Sabadoz. "Rethinking the concept of consumer empowerment: recognizing consumers as citizens." International Journal of Consumer Studies 39, no. 5 (April 30, 2015): 544–51. http://dx.doi.org/10.1111/ijcs.12186.

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Eka Putri, Riska Rahma, and Megawati Simanjuntak. "Consumer Empowerment Index in the Telecommunications Sector: The Role Of Socio-Demographic and Lifestyle." Jurnal Manajemen Indonesia 22, no. 1 (April 25, 2022): 47. http://dx.doi.org/10.25124/jmi.v22i1.3214.

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Consumer empowerment is a benchmark for business, especially in the telecommunications sector, for economic fundamentals. This study aims to analyze the effect of social, demographic and economic characteristics and lifestyles on consumer empowerment in the telecommunications sector. This study applied a cross-sectional study with data collection by online survey. Cluster analysis and logistic regression were used to analyze 100 data. The results showed that consumer empowerment in the telecommunications sector was still relatively low. The average level of consumer empowerment in the telecommunications sector was 51.61, including the capable category. Based on dimensions, the index of information seeking was 80.8, knowledge of laws and consumer protection institutions was 52.8, service selection was 63.8, usage behavior was 71.0, tendency to talk was 43.7, and complaint behavior was 27.7. The full-filled lifestyle had a significant negative effect on consumer empowerment in the telecommunications sector. Thus, respondents who had a lifestyle other than a fulfilled lifestyle had more opportunities to be empowered than a fulfilled lifestyle. This research is a breakthrough in the study of thematic consumer empowerment, so it needs to be developed in the future. Keywords—Consumer Empowerment; Demographics; Economic; Lifestyle; Social

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Mostafa, Rania B. "From social capital to consumer engagement: the mediating role of consumer e-empowerment." Journal of Research in Interactive Marketing 15, no. 2 (April 9, 2021): 316–35. http://dx.doi.org/10.1108/jrim-09-2020-0197.

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Purpose This paper fulfills a prominent need to examine some overlooked predictors of consumer engagement in an online setting. This study aims to explore whether and how consumer e-empowerment mediates the influence of social capital (bonding and bridging) on consumer engagement with the Facebook brand page. Design/methodology/approach Based on an online questionnaire survey, data obtained from 369 Facebook users were analyzed by using structural equation modeling to empirically examine the proposed framework. Findings Results support an influential mediating effect of consumer e-empowerment to the social capital -consumer engagement link. Specifically, the effect of both bridging and bonding social capitals on consumer engagement is partially mediated by consumer e-empowerment. Research limitations/implications The social capital notion is powerful for managers, as it indicates significant results for the firm due to investments in social media brand pages. Such social capital transmutes into consumer engagement via consumer e-empowerment. Therefore, this paper provides a guideline for managers when investing in social media sites. Originality/value This paper fulfills an identified need to study how social capital may affect consumer engagement. The paper is a leading study in investigating the direct and indirect (via consumer e-empowerment) effects of bonding and bridging social capitals on consumer brand engagement.

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Goldstein, Melissa M., and Daniel G. Bowers. "The Patient as Consumer: Empowerment or Commodification? Currents in Contemporary Bioethics." Journal of Law, Medicine & Ethics 43, no. 1 (2015): 162–65. http://dx.doi.org/10.1111/jlme.12203.

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Language matters. Thus when market language is imposed on the health care system, it seems natural to transform patients into consumers, and patient rights into consumer rights. But patients are not consumers who pick and choose among physicians and treatments on the basis of price and quality. Patients are sick and vulnerable people who are truly not themselves and are incapable of shopping around for the best deal.Discussions surrounding patient engagement and empowerment often appear to use the terms “patient” and “consumer” interchangeably. But do the two terms hold the same meaning, or is a “patient” a passive actor in the health care arena and a “consumer” an informed, rational decision-maker? Has there been a shift in our usage of the two terms that aligns with the increasing commercialization of health care in the U.S.

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Weng, Hui-Ching. "Consumer Empowerment Behavior and Hospital Choice." Health Care Management Review 31, no. 3 (July 2006): 197–204. http://dx.doi.org/10.1097/00004010-200607000-00005.

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Wathieu, Luc, Lyle Brenner, Ziv Carmon, Amitava Chattopadhyay, Klaus Wertenbroch, Aimee Drolet, John Gourville, et al. "Consumer Control and Empowerment: A Primer." Marketing Letters 13, no. 3 (August 2002): 297–305. http://dx.doi.org/10.1023/a:1020311914022.

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Filinson, Rachel. "AGING 2000: CONSUMER EMPOWERMENT THROUGH EDUCATION." Educational Gerontology 25, no. 2 (March 1999): 155–65. http://dx.doi.org/10.1080/036012799267936.

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Pflieger, Géraldine. "The French model of water supply management challenged by users' empowerment." Water Policy 8, no. 3 (June 1, 2006): 211–29. http://dx.doi.org/10.2166/wp.2006.0014.

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Since the early 1990s, in France, the increase in water prices and the denunciation of public–private partnerships have encouraged the state, water companies and local authorities to enhance management transparency and develop their relationships with consumer groups. The opening to user representatives is challenging the French model of water supply management. These transformations are resulting in tensions between different representations of users as consumers or citizens. Between consumer and citizen, which representation is actually emerging and how is the user's status affected? At the national level, the state and consumer groups tend to develop a pro-consumerist policy involving reflection on price levels, the efficiency of utilities and consumer information. On the other hand, companies are trying to highlight the representation of the citizen concerned about the environment and water quality. At the local level, user status varies with context. The user can be perceived either as a simple consumer or as a citizen–consumer hybrid. The examples of Grenoble and Ardèche show that consumption issues can be open to debate about public choices, investment strategies or drinking water quality. This opening up of debate depends on local authorities' competence and communication strategies, consumer groups' agendas and specific local issues (e.g. resource scarcity, corruption).

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McGregor, Sue. "Sustainable consumer empowerment through critical consumer education: a typology of consumer education approaches." International Journal of Consumer Studies 29, no. 5 (September 2005): 437–47. http://dx.doi.org/10.1111/j.1470-6431.2005.00467.x.

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Benn, Jette. "Consumer empowerment in consumer education. Experiences from educational and consumer studies of youngsters." International Journal of Consumer Studies 27, no. 3 (June 2003): 223. http://dx.doi.org/10.1046/j.1470-6431.2003.00308_7.x.

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Bourke, John, Joanne Nunnerley, Deborah Snell, and Anne Sinnott Jerram. "The Burwood Academy: incorporating the principles of the independent living paradigm into rehabilitation research." International Journal of Human Rights in Healthcare 12, no. 3 (July 19, 2019): 240–48. http://dx.doi.org/10.1108/ijhrh-08-2018-0054.

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Purpose The independent living (IL) movement is a social movement but also an analytic paradigm which can be used to inform and shape rehabilitation research and practice. The purpose of this paper is to describe how the principles of DeJong’s IL paradigm have been used to develop a guiding framework for the Burwood Academy, a rehabilitation and disability research organisation in New Zealand. The Burwood Academy drew on the consumer empowerment principles inherent in DeJong’s IL paradigm, whereby the person learns to take control of the rehabilitation process, on which to promote consumer empowerment in all of the Academy’s endeavours. Design/methodology/approach This paper reports on three investigative phases of work: a stakeholder dialogue, a narrative review and a benchmarking exercise that collectively enabled the development of a working framework based on DeJong’s IL paradigm. Findings This paper highlights pragmatic strategies that are used to better promote consumer inclusion in the research process, build researcher capacity among consumers and clinicians, and promote knowledge translation through a range of tertiary and clinical education forums. Research limitations/implications The results of this study identified numerous ways to promote consumer empowerment in research. Future research is needed to explore the effectiveness of the proposed framework further. Practical implications This paper suggests potential avenues to address the complexities of promoting the role of the “expert consumer” imbedded in clinical environments where this is not usually a priority in training and practice of health professionals. Originality/value This paper fulfils an identified need to study more pragmatic ways to promote consumer empowerment in both clinical and research settings.

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Siswati, Indri Hadi, and Reni Dwi Puspitasari. "PEMENUHAN HAK DAN TANGGUNG JAWAB KONSUMEN DAN PELAKU USAHA SEBAGAI UPAYA PERLINDUNGAN HUKUM MELALUI KONSEP PEMBERDAYAAN." Ahkam: Jurnal Hukum Islam 8, no. 2 (November 20, 2020): 333–50. http://dx.doi.org/10.21274/ahkam.2020.8.2.333-350.

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Often the losses experienced by consumers in conducting transactions are the result of ignoring the responsibilities of business actors as stipulated in the Consumer Protection Law Number 8 of 1999 concerning Consumer Protection. The losses also happen because consumers often do not have the courage to defend their rights due to the lack of courage and helplessness due to a one-sided take-or-leave-it contract that gives business actors more authority so that the two parties are not in a balanced and equal position. Therefore, empowering consumers by showing their rights and how to defend their rights is important. Likewise, with the empowerment of business actors which emphasizes the fulfillment of their responsibilities, it is possible that the products and / or services offered have a small possibility of detrimental to consumers. In return, it also benefits to business actors in increasing the level of marketing of their products. Keywords: Empowerment, Consumers, Bussines Actors, Fulfillment or Rights and Responsibilities.

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Sobreira, Érica Maria Calíope, Clayton Robson Moreira da Silva, and Cláudia Buhamra Abreu Romero. "Do empowerment and materialism influence slow fashion consumption? Evidence from Brazil." Journal of Fashion Marketing and Management: An International Journal 24, no. 3 (April 18, 2020): 415–35. http://dx.doi.org/10.1108/jfmm-08-2019-0176.

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PurposeGiven that slow fashion is a movement that develops a comprehensive understanding of sustainable fashion and it is little explored in the Brazilian academic field, this study aims to analyze the influence of empowerment and materialism on slow fashion consumption.Design/methodology/approachData were collected via an online survey, and quantitative methods were applied to analyze the sample of 306 clothing consumers from Fortaleza, the 5th largest Brazilian city and capital of the State of Ceará, which ranks fifth in the Brazilian Textile and Apparel Chain Billing Ranking.FindingsIn general, empowerment had a positive influence on slow fashion consumption. On the other hand, materialism positively influenced only one orientation toward slow fashion (exclusivity).Research limitations/implicationsAs a limitation of the study, the lack of a specific scale to measure consumer empowerment stands out. In addition, the sample was restricted to consumers from Fortaleza, thus results might differ for different locations.Practical implicationsThe study provides managerial implications related to how strategies of empowerment can be incorporated by slow fashion companies into their marketing programs, such as more active consumer involvement in product co-creation processes.Originality/valueThis study contributes to the construction of theoretical and empirical knowledge on slow fashion, from its association with constructs such as empowerment and materialism. Furthermore, a conceptual model involving all relations found between the factors of the three constructs has been proposed.

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Lavrijssen, Saskia A. C. M. "Power to the Energy Consumers." European Energy and Environmental Law Review 26, Issue 6 (December 1, 2017): 172–87. http://dx.doi.org/10.54648/eelr2017022.

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In the winter of 2016 the European Commission published a package of proposals for the reform of EU energy legislation. This contribution deals with the question what can energy consumers expect from the proposals regarding their rights and chances to actively participate in the energy market in the transition towards a Smart Energy System. It is positive that the package proposes to enhance consumer protection and consumer empowerment by clarifying and expanding the rights for the so called ``active'' consumers, including prosumers. Whether the consumer will really be empowered to take part in the energy market will to a large extent depend on several legal and economic factors. First, Member States still have considerable leeway to specify the main principles regarding tariff regulation, the role of distribution system operators (DSOs) and consumer participation. The exact specification of these principles is complex and involves careful balancing of short and long term interests of consumers. Second, behavioural economics' research shows, that consumer behaviour very often is not rational nor energy efficient from the perspective of the consumers. Energy contracts will become more complex with different types of (eg. dynamic) retail prices. This creates a greater risk for consumers making wrong decisions in decision-making processes regarding energy (service) contracts. Therefore, care should be taken that newly generated data by smart devices such as smart meters is presented in a user friendly (transparent, verifiable, objective, personal) way to the energy consumers. Considering the uncertainties regarding future behaviour of the energy consumer, the EU and national legal frameworks should not set the market design in stone. This entails that national regulatory authorities should be attributed sufficient leeway to assess the necessity and proportionality of the required level of consumer empowerment and access regulation and to adjust regulations when necessary.

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Delgadillo, Lucy M. "An Assessment of Consumer Protection and Consumer Empowerment in Costa Rica." Journal of Consumer Policy 36, no. 1 (July 30, 2012): 59–86. http://dx.doi.org/10.1007/s10603-012-9206-9.

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Choi, W. Jason, and Kinshuk Jerath. "Privacy and Consumer Empowerment in Online Advertising." Foundations and Trends® in Marketing 15, no. 3 (2022): 153–212. http://dx.doi.org/10.1561/1700000053.

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Simanjuntak, Megawati, and Riesti Yuja Tesiana. "Understanding the consumer empowerment in health service." Independent Journal of Management & Production 12, no. 7 (October 1, 2021): 1627–46. http://dx.doi.org/10.14807/ijmp.v12i7.1394.

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Health services are one of the most necessary services of the community, and these fields need to be addressed to provide the best health services for the community. This research aimed to analyze the influence of social, demographic, and economic characteristics toward empowered consumers on health services. This research used a cross-sectional design through a survey of 100 people and direct interviews. The data were analyzed using descriptive and inferential analysis. The result showed that 46-67 years old male respondents, who were highly educated (>12 years), and have a job with >360 815 IDR incomes per month were the most empowered group of respondents than others. Regression analyses revealed that a high length of education and high income would increase the value of the consumers’ empowerment index.

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Wilson, Stephanie. "Consumer Empowerment in the Mental Health Field." Canadian Journal of Community Mental Health 15, no. 2 (September 1996): 69–85. http://dx.doi.org/10.7870/cjcmh-1996-0011.

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Goldsmith, Elizabeth B. "Consumer empowerment: public policy and insurance regulation." International Journal of Consumer Studies 29, no. 1 (January 2005): 86–92. http://dx.doi.org/10.1111/j.1470-6431.2005.00384.x.

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Füller, Johann, Hans Mühlbacher, Kurt Matzler, and Gregor Jawecki. "Consumer Empowerment Through Internet-Based Co-creation." Journal of Management Information Systems 26, no. 3 (December 2009): 71–102. http://dx.doi.org/10.2753/mis0742-1222260303.

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Cook, Daniel Thomas. "The disempowering empowerment of children's consumer “choice”." Society and Business Review 2, no. 1 (February 13, 2007): 37–52. http://dx.doi.org/10.1108/17465680710725263.

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Umit Kucuk, S. "Consumer empowerment model: from unspeakable to undeniable." Direct Marketing: An International Journal 3, no. 4 (October 16, 2009): 327–42. http://dx.doi.org/10.1108/17505930911000892.

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Prince, Jonathan D. "Promoting Consumer Empowerment through Entrepreneurship: A Proposal." Psychiatric Rehabilitation Journal 30, no. 3 (2007): 223–25. http://dx.doi.org/10.2975/30.3.2007.223.225.

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Pires, Guilherme D., John Stanton, and Paulo Rita. "The internet, consumer empowerment and marketing strategies." European Journal of Marketing 40, no. 9/10 (September 2006): 936–49. http://dx.doi.org/10.1108/03090560610680943.

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Ben Yahia, Imene, and Lilia El Ferci. "Exploring Consumer Empowerment in Consumption Communities Based in Social Media." International Journal of Customer Relationship Marketing and Management 6, no. 2 (April 2015): 31–47. http://dx.doi.org/10.4018/ijcrmm.2015040103.

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In spite of the keen interest in empowerment, few authors have applied the concept to the characteristics of the Internet. This paper approaches it within consumption communities based in social media and explores its effects on consumers' behaviors towards firms. A participant observation was carried out and has lasted one year and a half in two consumption communities based in Facebook. Additionally, distant in-depth interviews have been conducted. Results give evidence for the existence of consumer empowerment online and highlight its complex multidimensional structure. Four dimensions are identified: informational, technological, social, and psychological. Results also underline that empowered consumers assess firms and call to reward some and to boycott others (1); negotiate to get better offerings (2) and demand cooperation (3).

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Journal articles on the topic 'Consumer empowerment'

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