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Journal articles on the topic 'Consumer goods and service industry'
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1
Shen, Lei, Xi Zhang, Hongda Liu, and Pinbo Yao. "Research on the Economic Development Threshold Effect of the Employment Density of the Shanghai Consumer Goods Industry in the Context of New Manufacturing, Based on the Experience Comparison with International Metropolis." Mathematics 9, no. 9 (2021): 969. http://dx.doi.org/10.3390/math9090969.
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With the rise of a new generation of technology and industrial changes, the service-oriented manufacturing industry has become the direction of future development. With the background of new manufacturing, this paper constructs an economic development threshold model of employment density of consumer goods industry based on data from Shanghai and Tokyo from 2007 to 2016, and empirically analyzes the impact of the employment density of the consumer goods industry on urban economic development under different population densities. At the same time, by comparing the experience of Tokyo, the development status and prospects of Shanghai’s consumer goods industry are explored. The study found that the threshold of Tokyo’s consumer goods industry is 0.608. When population density is lower than this threshold, the consumer goods industry continues to promote the economic development of Tokyo; however, when the population density is higher than this threshold, the consumer goods industry begins to inhibit the economic development of Tokyo. The Shanghai consumer goods industry threshold is 0.329. Under the threshold, most of the consumer goods industry contributions to the economy are negative, but above the threshold, they begin to show a positive trend. The inflection point of the effect curve of Tokyo’s consumer goods industry on economic development has appeared, but the inflection point of Shanghai’s consumer goods industry has not yet appeared. Compared with Tokyo, the economic vitality of Shanghai’s consumer goods industry has not yet been fully released. With the continued increase of population density in Shanghai, the growth potential of the consumer goods industry is huge, and it is expected to reshape the flourishing age of Shanghai’s light industry brand.
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Komarcheva, Oksana, and Elena Lysenko. "Trade and Service Industry: Readiness Analysis for Digital Transformation." Bulletin of Kemerovo State University. Series: Political, Sociological and Economic sciences 2020, no. 3 (2020): 375–86. http://dx.doi.org/10.21603/2500-3372-2020-5-3-375-386.
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Trade and service industry was one of the first areas to go online. As a result, digital transformation has always been important for this sphere. The research objective was to assess the readiness of trade enterprises and service sector for digital transformation in the Kemerovo region based on questionnaire method. The study featured network companies, small businesses, and individual entrepreneurs in the field of trade and services. The article covers several approaches to the definition of digital transformation and its key areas, i.e. customer-centered approach, partnership and collaboration, big data, innovations, digital value management, corporate and consumer digital culture, etc. Most enterprises saw digital transformation as a tool of efficiency improvement, not as a strategic activity. This was mostly typical of large network companies, with a few regional enterprises. Companies that deal with consumer goods showed the best results in digital transformation. The market of trade and services in has low data transparency. Most companies demonstrated a poor use of digital technology. On the other hand, consumers of trade and service industry showed a high degree readiness for digital transformations. Development of Internet marketing and digital technologies suggests that digital transformation is bound to become a tool of competitive growth.
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Hassan, Masood, Muhammad Adnan Bashir, and Muhammad Azeem Qureshi. "Descriptive Dimensions of Brand Equity in Service Sector of Pakistan: A Literature Review." NICE Research Journal 13, no. 4 (2020): 147–77. http://dx.doi.org/10.51239/nrjss.v13i4.230.
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In the industry of goods, the product is the primary brand. However, with services, the company is the primary brand. Branding is not for visible goods but also a significant factor of performance for services. The ability to educate consumers of their expertise and credence values before the order has contributed to the general awareness of the value of products in the service industry in relation to consumer preference. If the brand is an essential consideration in any campaign initiative, it is crucial to consider the meaning of its equity. Brand value is the confidence gained in a brand regardless of customer experience. Because of the strategic advantages of established and established products, brand value is significant. Brand equity can make a significant contribution to the visualization of intangible goods for service companies. Given that there is no research available, this study seeks to suggest descriptive brand equity dimensions in Pakistan's service markets. The history is regarded as Brand Loyalty, Brand Awareness, Brand Association, Brand Perceived Quality, Brand Image, Brand Trust, Brand Credibility as antecedents of brand equity in services markets. This research is focused on the literature review and specifics are discussed. A systemic literature review approach for extracting the existing literature of desire has been used.
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Тюфтяев, Александр, Aleksandr Tyuftyaev, Виктор Беляев, et al. "Developing a Productive Method of Extending Longevity of Equipment Units and Tools in Consumer Goods Industry and Service Industry." Services in Russia and abroad 8, no. 1 (2014): 113–22. http://dx.doi.org/10.12737/2555.
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The article suggests implementing eco-friendly cutting-edge nanotechnologies to ensure extended longevity of equipment units and tools employed in the consumer goods and the service industry, arguing in favour of the high efficiency and the ease of use that the technologies demonstrate.
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Yu, Lihua, and Baobin Duan. "Optimization of IoT-Based Sporting Goods Consumer Service Management System." Complexity 2021 (June 17, 2021): 1–13. http://dx.doi.org/10.1155/2021/2914629.
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With the rapid development of computer technology and information industry technology, the use of these technologies has been deeply applied to the management of various industries. Data time-sharing transmission can solve the problem that the system is not affected by the network; that is, it makes good use of the network and is not bound by the network. Even when the network speed is low or the network is not smooth, the system of each store can run normally, and when the network is smooth, the data will be uploaded in packets and automatically received by the server. The system is well designed with functional modules’ management, including sports goods import and export management, inventory management, membership management, and ledger management. System operation can well solve the coordination work between the head office and stores; the head office can master the operation of each store, check the generated ledger at any time, form statistical reports, and guide the operation status of each store so that the stores can adjust their operation methods and learn from each other at any time. The system network management can make valuable data information aggregated, rather than single data. The head office can make overall data backup promptly to provide good logistic support for each store.
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Abioro, Matthew Adekunle, and Samuel Abimbola Odunlami. "IMPLICATION OF PRODUCT BRANDING ON CUSTOMER’S PATRONAGE IN THE NIGERIAN CONSUMER GOODS INDUSTRY." Business Excellence and Management 11, no. 2 (2021): 5–18. http://dx.doi.org/10.24818/beman/2021.11.2-01.
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Product branding is said to be a veritable tool that can be adopted in achieving customer patronage in the highly competitive market. Hence, this study assesses the implication of product branding on customer’s patronage. The specific objectives of this study were to evaluate the effects of brand perception, service quality and customer relationship management on customer’s patronage. A survey research design was used for the study, with a structured questionnaire administered to collect data from the firms’ customers. The inferential statistical tool of regression analysis was adopted to analyze the formulated hypotheses. Findings revealed that brand perception has a significant effect on customer patronage (R2 = 0.308, P=0.000), it also shows a significant effect of service quality (R2 =0.623, P=0.000) on customer patronage, and a significant effect of customer relationship management (R2 = 0.585, P=0.000) on customer patronage. The study concluded that product branding if properly managed can influence customers patronage, and also having the ability to increase the customers base and profitability of the firm. It was therefore recommended that firms should give proper consideration to issues of customer relationship management; as well as enhancing the product service experience of customers so as to improve the perception of the brand in the mind of customers to foster brand loyalty.
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Trapova, Alina, and Emanuele Fava. "Aren't we all exhausted already? EU copyright exhaustion and video game resales in the Games-as-a-Service era." Interactive Entertainment Law Review 3, no. 2 (2020): 77–93. http://dx.doi.org/10.4337/ielr.2020.02.01.
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This article examines the issue of copyright exhaustion for digitally distributed video games in the EU. In light of the case law of the CJEU and national courts, it applies to video games two relevant dichotomies – sale/licence and goods/services. Diving into the modern Games-as-a-Service (GaaS) trend, it argues that treating all transactions as sales and all games as goods poorly reflects the complexity of today's video game industry. The many uncertainties of the current legal framework and the impractical consequences of digital exhaustion could force the industry to change its distribution models in ways not necessarily beneficial to consumers. Thus, the applicability of exhaustion to digitally distributed games should be ruled out once and for all. Nonetheless, where copyright is unable to offer satisfactory solutions, consumer law may protect players vis-à-vis digital distribution platforms, while at the same time providing legal certainty to the industry.
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Trapova, Alina, and Emanuele Fava. "Aren't we all exhausted already? EU copyright exhaustion and video game resales in the Games-as-a-Service era." Interactive Entertainment Law Review 3, no. 2 (2020): 77–93. http://dx.doi.org/10.4337/ielr.2020.02.01.
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This article examines the issue of copyright exhaustion for digitally distributed video games in the EU. In light of the case law of the CJEU and national courts, it applies to video games two relevant dichotomies – sale/licence and goods/services. Diving into the modern Games-as-a-Service (GaaS) trend, it argues that treating all transactions as sales and all games as goods poorly reflects the complexity of today's video game industry. The many uncertainties of the current legal framework and the impractical consequences of digital exhaustion could force the industry to change its distribution models in ways not necessarily beneficial to consumers. Thus, the applicability of exhaustion to digitally distributed games should be ruled out once and for all. Nonetheless, where copyright is unable to offer satisfactory solutions, consumer law may protect players vis-à-vis digital distribution platforms, while at the same time providing legal certainty to the industry.
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Bi, Wei, Ju Wu, and Rungtai Lin. "Discuss the application of innovative service thinking in the design of qualia goods---Take the case of The One South Garden as an example." MATEC Web of Conferences 176 (2018): 02020. http://dx.doi.org/10.1051/matecconf/201817602020.
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In recent years, aesthetics is rising rapidly accompanied by the knowledge economy, and the government has also begun to put forth effort to carry out the concept of designing service industry chain, and its emphasis is on how to add value of design creativity in culture, achieve design industry, and form an aesthetic economy. The creative life industry refers to the "core knowledge" that integrates the life industry with creativity, providing life industry of “deep experience” and “high-quality aesthetic feeling”. It emphasizes that because of adapting to the trend of cultural economy and experience economy, it shall take customer experience as the core, through “products”, “services”, “activities” and “fields” to satisfy the consumer’s life proposition, create a unique taste of life, and form a life style recognized by the consumer and through innovative service thinking to attract consumers’ attention and maintain consumers’ deep moving. The creative life industry has the characteristics of cultural life and industrial culture. Facing the trend of experience economy, it is an important issue to be discussed in depth how the creative life industry uses “experience” to develop customer experience values, thereby create economic benefits and deeply cultivate cultural values. Therefore, this study discusses how to use “perceptual fields” and “qualia products” through the case of The One South Park to strengthen and deeply cultivate the moving of consumers, to simulate how to transform from an invisible qualia experience into a tangible creative product, and to provide a reference for enterprises that want to enhance their industrial competitiveness with a qualia experience.
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Yapanto, Lis M., Ahyar Muhammad Diah, Kannapat Kankaew, et al. "The effect of CRM on employee performance in banking industry." Uncertain Supply Chain Management 9, no. 2 (2021): 295–306. http://dx.doi.org/10.5267/j.uscm.2021.3.003.
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The relationship between the organization and its clients is the life of every enterprise, whether it is a multinational corporation of several billion employees and a multi-million-deposit business or sole traders with a handful of daily customers. The relationship between the organization and its traditions is the key concern. Between these two cases, consumer relationship management (CRM) is the same in theory and may differ significantly. Both the company and consumers have some factors to meet, such as the desires and expectations of all sides, before forming a contract. We need to earn a profit to succeed and to improve clients expect excellent support, better goods and reasonable pricing. The implementation of a CRM program will impact consumer service and customer knowledge for various purposes. Likewise, adopting a CRM strategy would definitely affect consumer loyalty and awareness. CRM guarantees that consumers are happy and strengthens ties between the company and its clients. Such practices improve the partnership between customers and sales representatives. The study carried out the quantitative approach in the delivery of the questionnaire to more than 100 bank customers. In concise and inferential statistics, the data were handled using the SPSS statistical method. Data indicates that the strong relationship between consumer loyalty and customer happiness of CRM technologies occurs and the stronger the overall customer satisfaction score, the larger the volume of CRM technology deployed.
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De Maio, Benedetta. "The Impact of COVID-19 on Consumer Behavior in the Luxury Industry." International Journal of Humanities and Social Sciences 13, no. 1 (2021): 16–23. http://dx.doi.org/10.26803/ijhss.13.1.2.
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The following paper is aimed at understanding how the COVID-19 pandemic has changed consumers’ attitude towards consumption of luxury and discretionary goods, what are the consequences of these disruptions, and what strategies brand can employ in order to survive in a post-pandemic future. This situation served as a catalyst to accelerate some of the True Luxury Consumer trends that were beginning to gain popularity in the past few years, such as the prioritization of experiences over physical items, resulting in a tendency towards minimalism; the increased interest in sustainability, ethics, and the Corporate Social Responsibility commitments of brands; the enhanced use of online distribution channels, and the consequential need for a seamless omnichannel strategy which could effortlessly and efficiently replicate the offline, in-store experience on digital platforms; and, finally, the emergence of new ways to experience luxury goods which prioritize accessibility over ownership, such as the second-hand market for luxury as well as luxury rental services, like Rent The Runway. The pandemic has highlighted a series of issues in society, healthcare, and businesses; the consequences of these issues have been tragic, but also eye-opening for brands as well as consumers. In the clients’ perspective, big companies hold the responsibility to not only provide a product or a service, but also to be helpful assets to their communities. Brands should live up to these expectations, not just to survive in the “new normal”, but also to genuinely help build a better future once the dust settles.
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OGUNLELA, Gabriel Oyebanjo. "Integrated Supply Chain Management in the Fast-Moving Consumer Goods Manufacturing Industry: A Review." Journal of Economics and Behavioral Studies 10, no. 4(J) (2018): 213–20. http://dx.doi.org/10.22610/jebs.v10i4(j).2422.
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A move towards integrated supply chain management (ISCM) in the various manufacturing industries, with the integration of the different associated processes involved, is gaining prominence as a tool for achieving competitive advantage over rival companies. Various studies have been carried out on ISCM globally, with possible problems affecting competitiveness and effective customer service identified as nonintegration, ranging from internal processes to suppliers. This paper reviewed literature on the application of ISCM in the Fast Moving Consumer Goods (FMCG) Manufacturing industry in Nigeria. This involved collecting, sorting, grouping and analysing of available papers to identify strengths and weaknesses and suggest the direction for future research. The review shows that, although some research has been conducted onISCM in the manufacturing industry, little has been done in the FMCG manufacturing industry globally, and in particular, ISCM is still in the initial stages of adoption in Nigeria. The aim of this review is to unearth the extent of application and implementation of ISCM in the FMCG industry in Nigeria, and advise on the status of ISCM and problems confronting its implementation and use. This paper posits that, based on the reviewed literature, there is a need for the FMCG manufacturing industry in Nigeria to implement ISCM, considering its importance as iterated by both academics and business managers. This review was carried out focusing on literature relating to ISCM in the FMCG Manufacturing industry and does not cover the entire manufacturing industry.
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Asqarova, Adolat Mamatxonovna, Komila Ravshanovna Xonkeldiyeva, Rohila Abduraimovna Abdukarimova, Xilola Baxodirovna Xudoyberdiyeva, and Nilufar Baxtibayevna Egamberdiyeva. "Theories Of Marketing Strategies To Increase The Competitiveness Of Light Industry Enterprises." American Journal of Management and Economics Innovations 03, no. 01 (2021): 40–42. http://dx.doi.org/10.37547/tajmei/volume03issue01-09.
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As the light industry market differs from the consumer goods, services and industrial market in a number of features, their marketing activities, scope, strategies and methods of operation also differ.
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МАЛЕТИН, Сергей, and Sergey MALETIN. "FEATURES OF GENERATION Y CONSUMER BEHAVIOR IN THE HOTEL INDUSTRY." Services in Russia and abroad 11, no. 4 (2017): 76–88. http://dx.doi.org/10.22412/1995-042x-11-4-7.
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In modern conditions, the ability to attract new generations of consumers is an important factor in increasing competitiveness in virtually every business area. The article considers the problem of attracting new generations of consumers of hotel services. In the modern market of hotel services, three main demographic segments or generations dominate: "baby boomers", generation X, generation Y. The main attention is paid to the perception and attitude of generation Y to different types of organizations in the hotel industry. It stems from the powerful purchasing power of this generation and the fact that it becomes one of the main segments in the hotel services market.
Different approaches to the definition of "generation Y" are shown. Currently, the Y generation is often understood as people born between 1980 and 1995, although a number of researchers determine the end birth-date for this generation in 2000. The article, based on the analysis of modern research, characterizes the main socio-psychological features of this generation: awareness, "technical savvy", active use of Internet resources, team-based activity, social responsibility, critical thinking. Y as consumers are well informed, have high requirements to the quality of goods and services, are skeptical about advertising and marketing, appreciate design, quality, atmosphere, speed of service. Representatives of generation Y as consumers of tourist and hotel services travel more and spend more on travel than other generations, explore new directions, seek new information and authentic experience, are inclined to adventure and extreme trips.
The author through specific examples considers the main activities of hotel companies in attracting generation Y consumers, among which the main attention is paid to the creation of a new type of hotels oriented to the needs of this generation and the expansion of the range of hotel services. In the modern market of hotel services the "lifestyle" hotels and new types of boutique hotels the best meet the needs of generation Y consu
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Бычков, Владимир, Vladimir Bychkov, Наталия Черемисина, et al. "The improvement of forwarding service in enterprise of furniture industry." Forestry Engineering Journal 7, no. 4 (2018): 216–26. http://dx.doi.org/10.12737/article_5a3cf1934e0707.37607876.
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The purpose of this study is forwarding services, since at present transport largely determines the opportunities for development of national economies. The basic requirements on the market are the terms of delivery of goods: at the right time, in the right place, with certain consumer characteristics, in the required quantities. All this highlights the issue of freight forwarding service and choice of optimal method of delivery. In recent years, the latest practices and technologies for the delivery of goods, based on the method of integration of transport and logistics, on the development of the latest technologies in the field of informatics and communications, have been introduced into the economic practice of transport and forwarding enterprises and firms. As in other industries, the market for forwarding services has become a market for buyers. Therefore, it is extremely important for transport and forwarding enterprises to study and analyze the needs of society in all types of transport services in order to meet them. Thus, the successful operation of such enterprises is impossible without the active application of marketing research in their business processes. The modern freight transport market is characterized by a greater variety of forms of service. However, the reforms carried out in the country have not been lifted, but, rather, deepened the contradictions of a socio-economic nature. As a consequence, the problems of regulating transport activities are growing and becoming more complicated, as determined by such factors as insufficient attention of the state and local authorities to the problems of transport; lack of holistic coordination mechanism for management, combining elements of overall system management and operational regulation of transport. In a rapidly changing world, it is necessary to quickly respond to the constantly emerging new demands and requirements. This is especially true in the sphere of services. Therefore, transport and forwarding enterprises in order to remain successful and competitive need to effectively organize their activities and offer quality services.
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Hamzah, Hamzah. "ANALISIS HUKUM TERHADAP PERLINDUNGAN KONSUMEN PRODUK PASAR MODAL DI INDONESIA." to-ra 1, no. 2 (2015): 77. http://dx.doi.org/10.33541/tora.v1i2.1146.
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Abstract
Consumer protection is an important issue in commercial domain. Consumer goods and services should have been protected. The most known is consumer goods protection. This article deals with consumer securities protection. Consumer securities protection has been applied in United States due to financial crisis, including fraud. Indonesia has experienced one of tremendous financial fraud in Bank Century-Antaboga. The case shows that separated surveillence on financial industry has weakness, instead of the integration of financial industry. The role of authority is influential in governing banking-securities industry. In Bank Century-Antaboga case give us a factual absence of disclosure in offering and selling the securities instrument. Otoritas Jasa Keuangan (OJK) should play its role to the application of disclosure principle, otherwise the Bank Century- Antaboga case will occur again.
Kata Kunci: Perlindungan Konsumen, Produk Pasar Modal, Otoritas
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Liew, Chee Yoong, and Bee Lian Song. "Consumers’ Perception on Organisational Corporate Social Responsibility Practices and its Implications on Consumer Attitude: Evidence from the Malaysian Telecommunication Industry." Journal of Management and Sustainability 7, no. 4 (2017): 112. http://dx.doi.org/10.5539/jms.v7n4p112.
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This paper aims at investigating consumers’ perception on the Corporate Social Responsibility (CSR) practices of the telecommunication service companies in Malaysia, and its antecedent to consumer attitude. The local telecommunication service providers have emphasized on service quality, stakeholder value, corporate reputation, and innovation to achieve good business performance. However, little is known about the contribution of service quality, stakeholder value, corporate reputation, and innovation on the effectiveness of organisational CSR practices. Furthermore, lack of previous studies that have investigated the impact of organisational CSR practices on consumer attitude, particularly in the context of Malaysian telecommunication industry. With the adoption of structural equation modeling approach and survey method, a total of 360 samples comprising the prepaid and postpaid mobile consumers were obtained for this study. The results shown that consumers’ perception on service quality and stakeholder value had significant relationship with CSR practices. However, consumers’ perception on corporate reputation and innovation had no significant relationship with CSR practices. CSR practices was positively related to consumer attitude. In the theoretical implications, service quality and stakeholder value variables were found as important elements in the proponents of Strategic CSR Theory. In the managerial implications, this study recommended that the telecommunication service providers should highly focus on more effective planning and implementation of CSR practices through better integration of CSR in its core business functions and value chain system, diversification of CSR scope and stakeholders engagement.
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Liu, Peng. "On Some Legal Problems in Postal Administration." Journal of Finance Research 4, no. 1 (2020): 118. http://dx.doi.org/10.26549/jfr.v4i1.3244.
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With the development of e-commerce, the express delivery industry in China has developed rapidly. In the past, the express logistics service with postal service as the core has gradually developed into a competitive situation among many logistics companies, such as EMS, Shunfeng, and “Four Tong & One Da”(Shentong Express, Yuantong Express, Zhongtong Express, Best Express, Yunda Express). With the rapid development of China’s express industry, and the development of e-commerce, the number of online shopping has increased, express has become an important choice for small goods exchanges. As a new industry in China, express service industry greatly promotes the development of social economy. With the rapid development of express industry, China has surpassed the United States and become the largest express country in the world. The proportion of express industry in GDP has exceeded 1%, which is becoming one of the pillar industries in China. At the same time, the development of the industry is not standardized. Due to the difference of service standards and the lack of service quality, the number of consumer complaints is increasing.
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Ibrahim, Siti Zalipah. "Benefits e-Procurement System." ADVANCES IN BUSINESS RESEARCH INTERNATIONAL JOURNAL 7, no. 1 (2021): 142. http://dx.doi.org/10.24191/abrij.v7i1.13207.
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Procurement is one of the particular activities in business that demands high attention. In the service industry, the procurement department plays a major role in ensuring that the supply of raw materials and goods is planned, purchased, distributed, and consumed efficiently. An influx of activities such as requisition, acquisition, and quality checks are done in this department. In estimating the total cost of acquiring goods and services, it is important for organizations to identify unit costs and other costs associated with operations and maintenance that occur during purchasing and conserving of goods. Recent studies have reported the usage of an Electronic Procurement System (EPS) that replaces the conventional procurement system typically used in the service industry. This paper aims to explore the current practice, effectiveness and efficiency of the procurement systems used in the Malaysian service industry through a systematic review of literature. Findings of this study will assist service businesses to analyze their procurement activities and develop proper strategies that can reduce costs, increase efficiency, and most importantly, improve their bottom line.
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Inoue, Yuki, Takeshi Takenaka, and Koichi Kurumatani. "Modification of Service Content for Evolution of Service Platform Ecosystems." Journal of Business Ecosystems 1, no. 1 (2020): 1–19. http://dx.doi.org/10.4018/jbe.2020010101.
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In platform ecosystems, the proper modification of goods provided could promote innovation and fulfill the need for diversity among consumers. However, most platforms in the service industry currently serve merely as intermediaries for existing services. This study aims to clarify how the function of a platform, which brings a modification of the content of services, contributes to the development of the platform ecosystem in service industries. The results of an agent-based simulation that imitates platform-based markets of a service industry reveal that the facilitation of changing the content of services could have negative effects for the platform ecosystem if there are no supportive functions. The authors demonstrate that two supportive platform functions contribute to successful modifications in service content the facilitation of customer involvement improves the sustainability of the ecosystem by increasing profits of platform users, and the support for capturing latent needs extends to the platform-based market.
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ОСИПОВА, Наталья, Natalya OSIPOVA, Анжелла ИЛЬЯСОВА, and Аnzhella ILYASOVA. "ASSESSING THE TOURISM AND RECREATIONAL POTENTIAL OF PENZA REGION." Services in Russia and abroad 11, no. 3 (2017): 52–61. http://dx.doi.org/10.22412/1995-042x-11-3-5.
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At the present stage, tourism plays a key role in the economy of the state. The tourism industry contributes to the development of small business and job creation, stimulates the transport, communication, sphere of services, trade, construction, manufacturing of consumer goods. For Russia development of its tourism potential and the service sector is very relevant. The article reviews and analyzes the potential capabilities and features of tourism development in Penza region. Penza region has great possibility in the specified direction, but its tourism and recreation potential is not fully implemented. Therefore, there is necessity for elaboration of a complex of measures aimed at tourism industry development, correlated with the real economic and social conditions in the region
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Parushev, A. V. "Cluster analysis of consumers of companies in the fitness industry of the Vologda region." Management and Business Administration, no. 1 (April 2020): 91–100. http://dx.doi.org/10.33983/2075-1826-2020-1-91-100.
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The article is devoted to the study of consumer behavior in the Vologda regional sector of the health and beauty sector (H&B). The main components of the industry of H&B are the following sub-sectors fitness industry, dietary supplements, nutrition, preventive services, remedial therapy, cosmetics and perfumery, the production of eco-bio-protective equipment. This article presents the results of the analysis of consumer behavior in the Vologda regional sector of the industry, reveals its social significance, as well as the significance of the personnel training process. This article provides evidence-based reasoning that when consumers are divided into several clusters according to socio-demographic and behavioral characteristics. These two hypotheses were experimentally confirmed in the Vologda regional market: 4 clusters were identified, in which, in turn, 11 segments were identified by frequency and duration of consumption of goods and services by H&B.
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Marinho, Marlene, Vijay Prakash, Lalit Garg, Claudio Savaglio, and Seema Bawa. "Effective Cloud Resource Utilisation in Cloud ERP Decision-Making Process for Industry 4.0 in the United States." Electronics 10, no. 8 (2021): 959. http://dx.doi.org/10.3390/electronics10080959.
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Cloud enterprise resource planning (C-ERP) represents an evolution of traditional ERP, which also offers the advantages of cloud computing (CC) such as ease of use and resource elasticity. This article presents the opportunities and challenges of the C-ERP adoption for industry 4.0 in the United States as well as the factors that boost or hinder such a decision. The quantitative research method is used to gather the predictor factors and correlation amongst them. An online survey questionnaire received 109 responses, mainly decision-makers and professionals from the US consumer goods industry. Statistical analysis has been carried out to rank the different levels of influence in the C-ERP adoption decision. The predictor’s complexity and regulatory compliance positively influence C-ERP private service deployment, whereas technology readiness is a good predictor of community service deployment. This paper also proposes a decision support system (DSS), tailored to industry 4.0, and aimed at assisting decision-makers in adopting C-ERP as an effective resource for decision-making. The DSS is built upon the predictors using the analytic hierarchy process (AHP) and it supports decision-makers in the selection of services and deployment models for C-ERP as a resource.
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B. Casado-Díaz, Ana, Juan L. Nicolau-Gonzálbez, Felipe Ruiz-Moreno, and Ricardo Sellers-Rubio. "The differentiated effects of CSR actions in the service industry." Journal of Services Marketing 28, no. 7 (2014): 558–65. http://dx.doi.org/10.1108/jsm-07-2013-0205.
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Purpose – The purpose of this study is to attempt to explain why the impact of Corporate Social Responsibility (CSR) initiatives may be different and/or more important in service firms compared to manufacturing firms. CSR is becoming a common strategy, hence its extensive research. Central to it is the analysis of the effect of CSR on a firm’s performance, whose outcome depends on firm-specific and industry-related factors. Design/methodology/approach – The event study methodology is applied to all the 248 companies that have ever traded on the Spanish Stock Market between 1990 and 2007. A regression analysis examines potential different effects of CSR on service and goods firms. Findings – The results show that CSR activities have a positive impact on firm performance that is higher for service firms than for manufacturing firms. Actions related to the environment, responsible labor relationships and good corporate governance are especially important in the service context. Research limitations/implications – This research is focused on shareholders’ performance, but it does not consider other stakeholders, such as real consumer behavior or employees’ commitment and productivity. Practical implications – Service firms are likely to gain from focusing on some CSR activities (environment, employees and good corporate governance) and should use their responsible behavior as a valuable tool for public relations and differentiation in the market. Originality/value – This article is the first attempt to empirically test and explain why the relationship between CSR and firm performance may be different (more positive) for service vs manufacturing firms.
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Hendrayati, Heny, Askolani Askolani, Mochamad Achyarsyah, Ceppy Trian Sudrajat, and Rahmy Karimah Syahidah. "E-Service Quality and Price to Build Online Transportation Loyalty in Indonesia." GATR Journal of Management and Marketing Review 5, no. 1 (2020): 16–30. http://dx.doi.org/10.35609/jmmr.2020.5.1(2).
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Objective - The development of the online transportation industry has led to increasing competition. In Indonesia, Gojek and Grab are competitors in their industry. Each company strives to maintain the loyalty and satisfaction of its customers by setting up procedures such as e-service quality programs and pricing policies. Under these programs, consumers have different levels of satisfaction and loyalty for each type of online vehicle. This study aims to measure the influence of e-service quality and price to build loyalty through customer satisfaction Gojek and Grab. Methodology/Technique - The type of the study is verification. An explanatory survey with simple random sampling technique is used. The sample includes 200 respondents from both online transportation operator's customers. The data of this study employs a path analysis with SPSS 25.0 and AMOS. Findings - The results show that there is a positive influence between e-service quality and price to build loyalty through each Gojek and Grab customers' satisfaction. Thus, we can say that Gojek and Grab consumers are quite satisfied with the quality and price so they pay with loyalty. Novelty – Good management in service companies will serve customers with great satisfaction, thus affirming the rightness of consumer loyalty to the company. Therefore, prices will be appropriate in addition to quality electronic services. This is because the relationship between the two can produce positive impacts such as consumer loyalty with mediation through satisfaction. Our study has several contributions, including adding insight into e-service studies, price, customers' satisfaction, and loyalty, especially in the online transportation industry. Type of Paper - Empirical Keywords: E-Service Quality, Price, Loyalty, Customer Satisfaction, Online Transportation. JEL Classification: M20, M21.
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Joseph, A. Hilary, and D. Kanakavalli. "A Study on Consumers’ Awareness on Goods and Services Tax." International Journal of Emerging Research in Management and Technology 6, no. 11 (2018): 30. http://dx.doi.org/10.23956/ijermt.v6i11.44.
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The Goods and Services Tax (GST) -- India's biggest tax reform since independence formally launched in Parliament by Prime Minister Narendra Modi and President Pranab Mukherjee came into force after 17 tumultuous years of debate, unifying more than a dozen central and state levies. The new tax regime was ushered at the late night of 30th June and came into force on 1st July 2017. The one national GST unifies the country's USD 2 trillion economy and 1.3 billion people into a common market. As commented by Mr.Modi, GST is not just tax reform but its economic reform. GST is a way forward in the ease of doing business. In the language of law, it is called the goods and services tax, but the benefit of GST is really a Good and Simple Tax. Good because multiple taxes will be removed. Simple because it requires just one form and is easy to use. GST is a single tax on the supply of goods and services, right from the manufacturer to the consumer. Credits of input taxes paid at each stage will be available in the subsequent stage of value addition, which makes GST essentially a tax only on value addition at each stage. The final consumer will thus bear only the GST charged by the last dealer in the supply chain, with set-off benefits at all the previous stages. It renders numerous benefits to different parties such as business and industry, central and state governments and the ultimate consumers. An effort is made to understand the consumers’ awareness on Goods and Services Tax. Everything that is introduced will attract agitation and unrest among different group of people and they can easily be overcome by designing programmes to clarify the objections of renowned economists. GST will sure to have success when the confidence of every individual Indian citizens have obtained.
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Farminta, Veron, Sigit Mujiharjo, and Karona Cahya Susena. "QUALITY SERVICES ANALYSIS OF SPORT SERVICES INDUSTRY BY SERVQUAL AND IMPORTANCE PERFORMANCE ANALISYS (IPA) METHOD." Jurnal Agroindustri 5, no. 1 (2015): 57–74. http://dx.doi.org/10.31186/j.agroind.5.1.57-74.
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In the field of both services and manufacturing industry, the quality is very important, especially in terms of quality of service. If a good quality of service, the company will be ready to face market competition/business but if the quality of customer service is less satisfactory then be prepared to face setbacks. One method that can be used to evaluate the quality of service is a method servqual and imfortance performance analisys (IPA). Both methods are used to see how far the quality of performance / service provided when viewed from the expectations or interests of customers / consumers. Anonimus is where researchers conduct studies using both methods. The result showed that some of the dimensions that must be improved, namely: good field conditions (artificial turf, goal, balls, nets), organized the tournament, Anonimus Parties must be able to be responsive in dealing with problems that arise and Security Assurance Goods customers in the locker Room. Keywords :
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ALamein, Fikri Kabbashi. "The Impact of Change in Consumer Behavior on the Development of Local Industries." Iraqi Administrative Sciences Journal 1, no. 4 (2017): 153–83. http://dx.doi.org/10.33013/iqasj.v1n4y2017.pp153-183.
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The attention to consumer behavior to a combination of factors the most important of the widespread modern marketing concept , And high rates of introduction of new products , and reduced the duration of the goods in the market , and the short life cycle as a result of rapid advances in the technology used. And the emergence of many public and private groups that advocate for more rights for consumers and even the marketing process is managed efficiently .
This should be done through the study of consumer behavior and learn how he make purchasing decisions related to spending its limited resources of income , time and effort to satisfy his needs the acquisition of goods and services available.
The soap industry was recent industries in Sudan , which began early and it was during the previous period covering the total domestic demand inside Sudan, But suddenly the demand for local products , both of soap and laundry soap dropped , And turning consumer and headed towards the use of imported soap , affecting the growth and development of this industry , the demand for imported soap increase , which led to the deterioration of the soap industry and the decline jurisdiction , Through this paper was to identify the effect of a change in consumer behavior on the development of local industries Application to the soap industry in Khartoum state , was reached through the paper several conclusions, the most important is the following:
A - The impact of the change in the consumer in the state of Khartoum 's behavior on the demand for local goods soap in the state of Khartoum , which was clearly evident through the change in the purchase and making purchasing decisions and implementations buying habits and affected by this means of communication different and how to elicit information and the order of priorities and how this relates to the level of income.
B - The impact of low supply of products to local consumer commodity soap from Sudan in Khartoum state direction to imported alternatives for the types of laundry soap and toilet used by the consumer.
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Trokhymets, Olena, Olga Galtsova, and Anatolii Livinskyi. "Regulation of the domestic consumer market in the national economy." Economics. Ecology. Socium 4, no. 2 (2020): 68–77. http://dx.doi.org/10.31520/2616-7107/2020.4.2-7.
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Introduction. Socially significant goods and services is the complex that includes a certain list of food products, certain types of products present in the domestic consumer market, which are sold at fixed prices. The regulation of the market for socially oriented goods and services requires regulation of consumer behavior and an optimal behavioral approach, which can help to improve the well-being of the population.
Aim and tasks. The purpose of the article is to substantiate the theoretical and methodological principles and conceptual provisions for the regulation of the domestic consumer market in terms of socially significant goods and services in Ukraine.
Results. A conceptual approach to socially oriented goods and services has been developed for the better functioning of the domestic consumer market. At the same time, it is important to take into account that the approach is built taking into account the principles: accountability and responsibility, predictability, consistency and consistency: efficiency, adaptability, social justice. The mechanism of state regulation of the market of socially significant goods and services has been improved. The concept of state regulation of the market of socially oriented goods and services is presented. The process of implementing the concept should include full interaction of all elements of state regulation of the market of socially significant goods and services. The purpose of the concept is to substantiate the theoretical and methodological aspects of state regulation of the market of socially significant goods and services in Ukraine.
Conclusion. A conceptual approach to the regulation of the market of socially oriented goods and services is presented, which consists in the application of all components, namely the legislative aspect, the economic aspect of market regulation of socially significant goods and services taking into account factors influencing the regulation of domestic consumer market and legislative aspects of price regulation for socially oriented goods and services. The concept presents three components of socially oriented goods and services. State regulation is applied to each of the components (price regulation, regulation of the industry – in some industries, which are producers and suppliers of socially oriented goods and services, natural monopolies operate). Compliance principles of market regulation of socially oriented goods and services would ensure the appropriate and rational consumption of the goods by the population.
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Kielbowicz, Richard B. "Rural Ambivalence Toward Mass Society: Evidence from the U.S. Parcel Post Debates, 1900–1913." Rural History 5, no. 1 (1994): 81–102. http://dx.doi.org/10.1017/s0956793300000480.
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For rural Americans, the debate over establishing a parcel post evoked all the hopes and anxieties associated with the expansion of mass society at the turn of the century. Parcel post, today an accepted and seemingly inconsequential government service, was originally seen as a linchpin in the emerging industry of mass culture. The media of mass communication advertised products and ran stories acclimating readers to a consumer society, thereby encouraging demand for mass-produced goods that were distributed, finally, by parcel post. Opponents of parcel post foresaw a decline of small towns, a centralization of production and distribution, a disruption of the ‘natural’ relations among labor, retailers, and consumers, and the aggrandizement of urban culture. At the other extreme, proponents claimed that parcel post would increase consumer choice, reduce the cost of living, and bridge the widening chasm between urban and rural life. Thus, the simple act of carrying a parcel from Chicago to a farmer's lane became freighted with a panoply of issues agitating the nation.
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Candra, Sevenpri. "Aplikasi Model Lima Kekuatan Porter pada Restoran Drupadi." Binus Business Review 4, no. 1 (2013): 398–404. http://dx.doi.org/10.21512/bbr.v4i1.1387.
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Internet is one of the global information dissemination media. It provides an easy way of doing business and facilitating users to communicate and obtain information needed quickly and accurately with the use of the website. To view the competition within the industry, the author uses Porter Five Forces Analysis method. ByPorter analysis, it showed the bargaining power of consumers in strong position. Consumer satisfaction can be achieved by providing quality products and good services. So that, the Internet service, which is a global market with 24-hour nonstop access, can be used as a media campaign and can provide information to customers.
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Mat Nayan, Norshita, and Mohd Khairul Azmi Hassan. "CUSTOMER SATISFACTION EVALUATION FOR ONLINE FOOD SERVICE DELIVERY SYSTEM IN MALAYSIA." Journal of Information System and Technology Management 5, no. 19 (2020): 123–36. http://dx.doi.org/10.35631/jistm.5190010.
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The food delivery service industry is growing up and has a good potential rate in Malaysia and globally now. With social distancing the new norm, consumers are demanding to have takeout food delivered in parallel with government standard procedure in the Covid-19 pandemic. This research was conducted to examine the satisfaction of customers by using online food delivery services in Malaysia using a quantitative method. It will deal with consumer behaviour, needs, and user requirement elements in analysing their perceptions and satisfaction that will give the best-indicated system to understand consumer stability. For the accomplishment of this research, the survey was distributed to the public via online. The development of instruments based on the guideline of System Usability Scale (SUS), the reliable tools for measuring and evaluate a wide variety of products and services. Some modification in basic instruments was done to meet the requirement study. A full-fledged questionnaire was distributed among the 150 to 200 respondents to know their feedback on the food service delivery system in Malaysia. After the process of data cleaning, only 153 respondents included and considered for discussion and debate in this paper. The behaviour and user satisfaction level by using the online food services system will discuss further and some comparisons will be the main output of this research. Overall, most of the respondents satisfied with the service provided by Food Panda Service and Grab Food Service because the system easy to use and delivery time is equitable.
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Zubakin, V. A. "STATE STIMULATION OF TRANSFORMATION OF POWER INDUSTRY." Strategic decisions and risk management 10, no. 4 (2020): 320–29. http://dx.doi.org/10.17747/2618-947x-2019-4-320-329.
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Transition to digital technologies in management of power industry at all levels – an inevitable consequence of the technical progress which has generated opportunities for diversification, decarbonization and decentralization. Thus it is necessary to recognize that digitalization in power industry is NOT automation, and first of all creation of new business models, services and the markets with a support on possibility of digital economy. In this article questions of transformation of architecture of power industry, and also the main restrictions are considered: absence in regulatory base of new opportunities for consumers; general system inefficiency; impossibility “to legalize” appearance of new subjects (active consumers and prosumers, operators of micropower supply systems and aggregators of the distributed power objects, various service organizations), and also to deregulate the relations between them, to standardize interaction interfaces with EEC, to transform the energy markets.In article it is offered for transition to new digital power to make corresponding changes to the legislation: to enter new type of participants of the market (the active consumer, an active power complex), operated intellectual connection carrying out the standard with the electrical power system, completely responsible for management of the power supply and thus having the minimum regulatory restrictions on organizational model of the work; to improve rules of functioning of trade systems for creation of the markets of the distributed power providing an effective exchange of goods and services between traditional participants of the markets and participants of new type; to enter possibility of application of technologies of the coordinated management of the distributed sources and consumers of energy, systems of storage of energy, means of regulation of loading (“aggregators”) for the purpose of increase of efficiency of their use and participation in the electric power and power markets, including rendering system services and performance of other functions in these markets (the pilot project of such system is realized under the leadership of the author of the present article by subsidiary PAO “Lukoil” “Energy and gas of Romania”); to increase technological and economic flexibility of conditions on reliability and quality of power supply, creation of possibility of a choice by the consumer of conditions of power supply necessary for him and the account them in cost; to enter the accounting of the opportunities given by “new” decisions, at an assessment, formation and implementation of investment programs of the adjustable companies (including introduction of a technique of an assessment of investment projects at possession cost on all life cycle of the decision); to replace cross subsidizing of the population by industrial consumers with mechanisms of address social support and / or with system of restriction of volumes of consumption on reduced rates (“соцнорма”); to refuse further deployment of system of subsidizing of power supply of one regions at the expense of consumers of other regions (as it leads to growth of inefficient power consumption in the subsidized regions, not provided with available generation and infrastructure); to change norms of technical regulation, norms of design on the basis of new technologies; to make changes to programs of development of the infrastructure organizations of power industry taking into account trends of diversification, decentralization, decarbonization and a digitalization; to provide possibility of stimulation, including tariff, implementation of regional programs (pilot and regular), aimed at the complex development of power industry on the basis of new approaches, technologies and the practician, and also the hi-tech companies of small and medium business providing development.
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Herlihy, David, and Yu Zhang. "Music industry and copyright protection in the United States and China." Global Media and China 1, no. 4 (2016): 390–400. http://dx.doi.org/10.1177/2059436417698061.
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From the standard economic rationale, music copyright supports the rights of authors and creators to exclude competitors and the public from accessing and copying their works to the extent necessary to provide incentive to recover the investment they made in creating those works. The necessary extent in music copyright is from the interplay of three historical drivers of copyright policy—technology (which makes things possible), the market (which gives rise to consumer demand and companies delivering goods and services to satisfy those consumers), and the law (which determines the rules of the road). Due to differences in cultural traditions and historical developments, these processes have been different for the United States and China. This “In Focus” report briefly explores intellectual property and music copyright in these two countries from an historical perspective, comments on their current state, and reflects on future directions.
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Gao, Lu, and Jian Xiao. "Big Data Credit Report in Credit Risk Management of Consumer Finance." Wireless Communications and Mobile Computing 2021 (June 15, 2021): 1–7. http://dx.doi.org/10.1155/2021/4811086.
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Traditional consumer finance is a modern financial service method that provides consumer loans to consumers of all classes. With the gradual improvement of China’s credit reporting system, big data credit reporting has effectively made up for the lack of traditional credit reporting and has been widely used in the consumer finance industry. In this context, the in-depth analysis of the specific application of big data credit reporting in the credit risk management of consumer finance and the strengthening of the research on the application of big data credit reporting in the credit risk management of consumer finance are urgently needed to be resolved in the economic and financial theoretical and practical circles’ problem. This article mainly studies the research on credit risk management of consumer finance by big data. The experimental results of this paper show that the model has a good forecasting ability, can distinguish between normal loan customers and default loan customers, and is suitable for practical personal credit risk control business. The prediction accuracy of the default model of the fusion model is 97.14%, and the default rate corresponding to the actual business is 2.86%. By combining the risk items such as the blacklist and gray list in the Internet finance industry, the bad debt rate and illegal usury can be well controlled to meet industry supervision.
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Maji, Sumit Kumar, Arindam Laha, and Debasish Sur. "Dynamic Nexuses between Macroeconomic Variables and Sectoral Stock Indices: Reflection from Indian Manufacturing Industry." Management and Labour Studies 45, no. 3 (2020): 239–69. http://dx.doi.org/10.1177/0258042x20922076.
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Determination of significant sector specific macroeconomic factors under the board manufacturing industry is an important task. In Indian context, using the monthly data on five major manufacturing sector specific indices (such as BSE-Basic Materials, BSE-Consumer Discretionary Goods and Services, BSE-Fast Moving Consumer Goods, BSE-Health Care and BSE-Industrials) and the macroeconomic variables (gold price, index of industrial production, wholesale price index, money supply, foreign portfolio investment ratio (FPIR), rate of interest, real effective exchange rate and crude oil price and economic policy uncertainty) for the period September, 2005 to November, 2016, the present study attempted to explore the significant sector specific macroeconomic variables in long run as well as short run. The empirical results obtained by applying the ARDL-UECM model suggested that economic policy uncertainty, FPIR and price factor were observed to be the most important determinants of all the five sectoral stock indices for the study period.
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Behera, Rajat Kumar, Abhaya Kumar Sahoo, and Ajay Jena. "A Resourceful Approach in Security Testing to Protect Electronic Payment System Against Unforeseen Attack." International Journal of Open Source Software and Processes 8, no. 3 (2017): 24–48. http://dx.doi.org/10.4018/ijossp.2017070102.
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This article describes how electronic payments are financial transactions made over the internet for goods or services. In the digital era, the e-commerce industry has gone beyond the traditional in-store service due to the wide spread of internet-based shopping. Developed countries are greatly relying on e-commerce business and a sizable number of countries have shown concern in regard to the online payment cards such as credit cards, debit cards, e-cash, e-cheques, e-wallets and smart card security. The main downsides are concerns over privacy or a malicious attack and hence safeguard mechanisms are required to protect personal information from falling into the hands of intruders. Before commercializing electronic payment systems (EPS), security tests play a significant role in the software development life cycle to check whether the system is secure and it is safe to use. A resourceful approach covering security policies, secure coding, security attack prevention methodology, security testing tool, security testing metrics, security test case prioritization techniques and a model for effective project management methodology are presented in this article. Early detection and resolution of security weaknesses can be achieved with the authors' proposed approach and would certainly reduce the time, effort and cost of a project. The proposed approach is likely the best-fit implementation of the payment industry, covering channels like B2C (Business to Consumer), C2C (Consumer to Consumer), C2B (Consumer to Business), B2B (Business to Business), People to People (P2P), G2C (Government to Citizen) and C2G (Citizen to Government).
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Dudkin, Pavlo, and Olena Dudkina. "Logistical and infrastructural components of hospitality industry destinations." Socio-Economic Problems and the State 22, no. 1 (2020): 57–65. http://dx.doi.org/10.33108/sepd2020.01.057.
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The essential structural and functional characteristics of destinations in the hospitality industry have been considered in the article. The current trends in the hospitality destinations and the influential factors determining the need to develop new methods and managerial tools based on systematic approach have been analyzed. The infrastructural and logistical components of tourist destinations are singled out. The attention was focused on the objective need to improve the organizational, functional, informational and managerial aspects of logistics and infrastructure support of the hospitality industry destinations as a basis for its sustainable development and achieving strong competitive market positions. Certain areas for innovative logistic and infrastructural subsystem improvements concerning the hospitality industry destinations in the conditions of current challenges and threats have been described. Due to Covid-19 pandemic, the necessity to concentrate efforts on building up national destinations, oriented on Ukrainian consumer as a stable source of income to the local budget rises. Also authors stress the low level of average income of Ukrainians and insufficient customer service as a restraining factor for hospitality industry. The principles of a transparent logistical promotion of goods, services, finances in the field of tourism, hotel and restaurant business by using modern smart technologies have been substantiated. The main emphasis has been placed on the expediency of introducing modern information and communication technologies, logistics and cluster approaches into the hospitality industry destinations.
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Asram AT Jadda. "PERLINDUNGAN HUKUM BAGI KONSUMEN TERHADAP PRODUK PANGAN INDUSTRI RUMAH TANGGA YANG TIDAK BERLABEL DI KABUPATEN ENREKANG." Madani Legal Review 2, no. 2 (2019): 186–204. http://dx.doi.org/10.31850/malrev.v2i2.338.
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The development and expansion of ecenomy especially in the sector of nasional industry and trading have been produce all kinds of goods snd services that can be consumend. That condition makes the position of consumer and producer aren’t balance. The main factor which being weakness for consumer is the consciousness bout their right are still low. One of the rights for consumer is information roghts, it forms food label but there are still can be found products from home industries food label in food in fact. That purpose from this research is know legal protection for the consumer againts unlable home industry’s food product and responbillity from producer unlabel home industry’s food. The research uses normative law receach. The writer uses legislation nd concept approach. The law data taken from primary, secondary, tertiary law. It will be analyzed a prescriptive that extend argumentation of the result as the writer did the research. From the research, it can be conclude that the legal protection for consumer about home i dustries food product which have not label that is preventive legal protection. Sanction related to food labeling only administrative sanction
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Puchkovska, Iryna Y., Oleksandr O. Biliaiev, Victor P. Yanyshen, and Hanna O. Urazova. "Effectiveness of the consumer protection system upon purchasing goods in online stores." Journal of the National Academy of Legal Sciences of Ukraine 28, no. 1 (2021): 137–46. http://dx.doi.org/10.37635/jnalsu.28(1).2021.137-146.
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Every year, the vast majority of countries switch to an online environment. This is especially true for online stores. The subject of this study is the system of consumer protection upon buying goods in online stores and its effectiveness. The purpose is to analyse the state of development of e-commerce in Ukraine and the system of consumer protection upon purchasing goods in online stores. The following general scientific methods were used: classification and theoretical generalisation – to study the theoretical foundations of e-commerce; statistical analysis – to analyse the current state of e-commerce in Ukraine and the consumer protection system. The following results were obtained: based on the analysis of the provisions of current legislation and the experience of foreign countries describing the development of the e-commerce market in Ukraine and the world, the main trends that have developed have been identified, the positive and negative aspects of e-commerce have been identified, as well as the effectiveness of the consumer protection system upon purchasing goods in online stores. It was concluded that the “e-commerce” industry is developing very dynamically. Consumer protection upon purchasing goods through online stores is carried out as with a regular purchase and sale, but it has a number of specific features. To attract potential customers and build their trust, online stores try to post as much information about their products and services as possible on their official websites, including customer reviews. This indicates that the sellers themselves are interested in resolving disputes as soon as possible and preserving their reputation. Taking this into account, it is the improvement of the consumer literacy of citizens, the ability to fully exercise their rights, and to protect their interests in case of certain contradictions that is one of the ways to solve the existing problems
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Zhang, Wei-Bin. "Economic Development and International and Interregional Tourism." Economic and Regional Studies / Studia Ekonomiczne i Regionalne 13, no. 4 (2020): 375–87. http://dx.doi.org/10.2478/ers-2020-0028.
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SummarySubject and purpose of work: Tourism was the fastest growing industry until the outbreak of Covid-2019. Nevertheless, there are a few studies on how the industry interacts with the rest of economies within a comprehensive analytical framework. The main concern of this study is how international and interregional tourism interacts with national economic development and economic structural change. Tourism and economic growth are investigated in a multi-regional small open economy which is perfectly competitive.Materials and methods: National economy consists of multiple regions and each region has three sectors: industry, service, and housing. Production side is the same as in the neoclassical growth theory. Households move freely between regions, equalizing utility level between regions by selecting housing, goods, tourism, and saving. A region’s amenity is endogenously related to the region’s population.Results: We explicitly solve the dynamics of the multi-regional economy. The system has a unique stable equilibrium point.Conclusions: We simulate the motion of the model and examine the effects of changes in the rate of interest, foreigners’ preference for visiting a region, a region ‘s total productivity of the service sector, domestic consumers’ preference for visiting a region, as well as the propensity to save, the propensity to consume regional services and housing.
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Zhang, Wei-Bin. "Economic Development and International and Interregional Tourism." Economic and Regional Studies / Studia Ekonomiczne i Regionalne 13, no. 4 (2020): 375–87. http://dx.doi.org/10.2478/ers-2020-0028.
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Summary Subject and purpose of work: Tourism was the fastest growing industry until the outbreak of Covid-2019. Nevertheless, there are a few studies on how the industry interacts with the rest of economies within a comprehensive analytical framework. The main concern of this study is how international and interregional tourism interacts with national economic development and economic structural change. Tourism and economic growth are investigated in a multi-regional small open economy which is perfectly competitive. Materials and methods: National economy consists of multiple regions and each region has three sectors: industry, service, and housing. Production side is the same as in the neoclassical growth theory. Households move freely between regions, equalizing utility level between regions by selecting housing, goods, tourism, and saving. A region’s amenity is endogenously related to the region’s population. Results: We explicitly solve the dynamics of the multi-regional economy. The system has a unique stable equilibrium point. Conclusions: We simulate the motion of the model and examine the effects of changes in the rate of interest, foreigners’ preference for visiting a region, a region ‘s total productivity of the service sector, domestic consumers’ preference for visiting a region, as well as the propensity to save, the propensity to consume regional services and housing.
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Pandyak, Igor. "Phenomenon of hospitality industry: definition, concept, basic approaches, structure." Visnyk of the Lviv University. Series Geography, no. 50 (December 28, 2016): 277–85. http://dx.doi.org/10.30970/vgg.2016.50.8714.
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The evolution of the main approaches to the concept of “hospitality industry” among foreign and Ukrainian scientists is analysed. The semantics and the system of concepts of “hospitality”, “tourism industry”, “hospitality industry” are specified. The structure of the hospitality industry, its subordination and the relationship with the tourist industry are discovered and proved. The main stages, factors and current trends in the hospitality industry are analysed and fleshed. Outlined The essence of the hospitality industry as a complex and relatively isolated social and economic system for the creating, promoting and implementing the services of accommodation, nutrition, consumer services, leisure, entertainment and other services and the sale of goods in the establishments of hotel and restaurant business profile are outlined. Hospitality industry is characterized by long evolution, complex organization, and together with the tourism industry forms a unified system of tourist services, performs an important role in the economy. Key words: hospitality, hospitality industry, tourism industry, hotel industry, catering trade, services.
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Morris, Carla. "An industry analysis of the power of human capital for corporate performance: Evidence from South Africa." South African Journal of Economic and Management Sciences 18, no. 4 (2015): 486–99. http://dx.doi.org/10.4102/sajems.v18i4.1191.
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Even in industrialised emerging economies, the value-generating competencies of a workforce, known as its human capital efficiency, are a key resource for commercial success. The objective of this research is to empirically investigate the relationship between human capital efficiency (as measured by value-added human capital) and the financial and market performance of companies listed on the Main Board and Alternative Exchange (ALT-X) of the Johannesburg Stock Exchange. Return on assets, revenue growth and headline earnings per share were used as financial performance indicators; while market-to-book ratio and total share return were used to measure market performance. Multivariate regressions were performed, with panel data covering 390 companies in the financial, basic materials, consumer services, consumer goods, industrial and technology industries from 2001 to 2011. First, human capital efficiency was found to have no effect on the market performance of listed companies in South Africa. Secondly, higher human capital efficiency was found to result in the extraction of greater returns from both tangible and intangible assets in all industries. Thirdly, higher profitability was found to be associated with higher human capital efficiency in almost every industry in South Africa, with the exception of the technology industry, where human capital efficiency was found to be independent of headline earnings per share. Finally, higher revenue growth was found to be positively associated with human capital efficiency in those industries which are not consumer-driven. In the consumer-driven industries, human capital efficiency contributes to bottom line profitability even though it is not a driver for revenue growth. Overall, the results of this study confirm that human capital efficiency enhances a company’s financial performance, whether it be through a greater capacity for production and service delivery, tighter cost controls or better use of company resources. Management in all South African industries are encouraged to develop the value-creating abilities of their employees through employer-driven personnel enrichment and training programs and by incentivising workers to pursue further education.
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Sampaio, Carlos A. F., José M. Hernández-Mogollón, and Ricardo G. Rodrigues. "Assessing the relationship between market orientation and business performance in the hotel industry – the mediating role of service quality." Journal of Knowledge Management 23, no. 4 (2019): 644–63. http://dx.doi.org/10.1108/jkm-08-2017-0363.
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Purpose This study aims to explore the nature of the relationship between market orientation and business performance in the Portuguese hotel industry and to evaluate the mediating role of service quality in this relationship. Design/methodology/approach A literature analysis on market orientation, service quality and hotel business performance was conducted. The structural model was developed, and the measurement scales’ items were generated. Working data were obtained by sending a survey to Portuguese hotel managers. A purification process was conducted, and the convergent and discriminant validity, as well the reliability, of the measurement models were assessed. The structural model was tested by conducting a path analysis, as well by evaluating the coefficient of determination (R2) and the predictive relevance indicator (Q2). Findings Research results show that market orientation has a positive direct effect on business performance. Moreover, results indicate that market orientation effects on business performance are mediated throughout the hotels’ ability to provide service quality. Originality/value Despite the large amount of research on market orientation, research on the hospitality sector has been conducted mainly using tools developed for the manufacturing and consumer goods sectors. On the other hand, little has been done to explore the nature of the mediating effect of service quality on the relationship between market orientation and business performance in the hotel industry. Moreover, despite the contribution of the tourism industry to the Portuguese gross domestic product, research on the hotel industry is scarce.
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Spector-Bagdady, Kayte. "Reconceptualizing Consent for Direct-to-Consumer Health Services." American Journal of Law & Medicine 41, no. 4 (2015): 568–616. http://dx.doi.org/10.1177/0098858815622191.
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The market for direct-to-consumer (DTC) health services continues to grow rapidly with former patients converting to customers for the opportunity to purchase varied diagnostic tests without the involvement of their clinician. For the first time a DTC genetic testing company is advertising health-related reports “that meet [Food and Drug Administration] standards for being clinically and scientifically valid.” Ethicists and regulatory agencies alike have recognized the need for a more informed transaction in the DTC context, but how should we classify a commercial transaction for something normally protected by a duty of care? How can we assure informed agreements in an industry with terms and conditions as varied as the services performed? The doctrine of “informed consent” began as an ethical construct building on the promise of beneficence in the clinical relationship and elevating the principle of autonomy—but in the DTC context should we hold providers to legal standards of informed consent and associated medical malpractice liability, or contractual obligations where consumers would seek remedy for breach?This Article analyzes the fine balance that must be struck in an industry where companies are selling services for entertainment or non-medical purposes that possess the capacity to produce serious and disquieting medical information. It begins by reviewing current standards of consent in the clinical setting from both a legal and ethical perspective and then lays forth current standards for DTC consent using two currently controversial case studies: that of keepsake fetal ultrasound and genetic testing.DTC keepsake ultrasound and genetic testing providers attempt to de-medicalize the devices used for these procedures from their intended medical uses to non-medical uses. But while keepsake ultrasound is marketed as “intended for entertainment purposes only,” it can provide medical information as an incidental finding. 23andMe currently purports to be the only DTC genetics service that “includes” reports that meet FDA qualifications, despite disclaimers of intent to “provide medical advice.” The attempted de-medicalization of these devices, therefore, has not been fully transformative, and DTC providers should have more robust ethical and legal duties than the average goods and services seller.This Article delineates these responsibilities, beginning with ethical duties surrounding marketing, entering into, and providing DTC services. It then turns to the legal paradigms necessary to enable, or at least allow for, DTC providers to meet these ethical obligations. While it argues that contractual, as opposed to fiduciary, requirements are most appropriate and that waivers of liability will likely be upheld, it also advocates for a heightened expectation of disclosure during contracting.
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Vendrell-Herrero, Ferran, Vasileios Myrthianos, Glenn Parry, and Oscar F. Bustinza. "Digital dark matter within product service systems." Competitiveness Review: An International Business Journal 27, no. 1 (2017): 62–79. http://dx.doi.org/10.1108/cr-11-2014-0037.
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Purpose The unobserved benefits of digital technologies are described as digital dark matter. Product service systems (PSSs) are bundles of products and services that deliver value in use, which is unobserved but generates benefits. This paper aims to empirically quantify digital dark matter within PSSs and correlates that measure with national competitiveness. Design/methodology/approach A novel methodology establishes the link between customer needs and a product and digital service portfolio offered across ten developed economies. The case context is the music industry where product and services are often substitutes – a cannibalistic PSS. Consumer information is obtained from a unique database of more than 18,000 consumer surveys. Consumer demand for digital formats is modelled and predicted through logistic regressions. Findings The work provides inverse estimations for digital dark matter within PSSs by calculating the gap between supply and demand for digital offers – described as the business model challenge. The USA has the lowest business model challenge; the home of major companies developing digital technologies. Digital dark matter is shown to be positively correlated with national competitiveness and manufacturing competitiveness indices. Practical implications The success of a cannibalistic PSS requires good understanding of market demand. Governments embarking on soft innovation policies might incentivise the development of service-orientated business models based on digital technologies. Originality/value Work expands theory on the concept of digital dark matter to the PSS literature. Empirically, a novel method is proposed to measure digital dark matter.
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Muranko, Żaneta, Catriona Tassell, Anouk Zeeuw van der Laan, and Marco Aurisicchio. "Characterisation and Environmental Value Proposition of Reuse Models for Fast-Moving Consumer Goods: Reusable Packaging and Products." Sustainability 13, no. 5 (2021): 2609. http://dx.doi.org/10.3390/su13052609.
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Problem: Fast-Moving Consumer Goods (FMCGs) are products that are purchased and consumed frequently to satisfy continuous consumer demand. In a linear economy, FMCGs are typically offered as single-use and disposable products. Limitations in product design, insufficient collection systems, and inefficient recovery processes prevent high recycling rates. As a result, FMCGs often end up in landfill or the environment, contributing to waste accumulation, and pollution. Whilst recycling is the most common waste prevention strategy practiced by the industry, the process is limited to addressing only the final stage of the product life cycle, omitting the overproduction and consumption of materials typical of FMCGs. Instead, reuse is a strategy that is capable of extending the value of resources by slowing material flows. Novel reuse models that require the consumer to interact with durable primary packaging and products are emerging in the FMCG industry. However, the constituent elements and operation principles of such reuse models are not fully understood. The aim of this research is to develop a comprehensive characterisation of reuse models and to evaluate their potential to deliver environmental value. Method: Ninety-two reuse offerings were selected and analysed to identify their reuse system elements. The analysis led to the identification of a framework including five reuse models, which were also evaluated to establish their capability to deliver environmental value when compared to conventional single-use and disposable FMCGs. Results: Currently in the FMCG sector, reusable products are mostly durable packaging, such as bottles and containers for beverages, foods, personal and home care goods, and are infrequently durable products, such as personal and baby care goods, including razors and nappies. Three reuse models involve exclusive reuse, a behaviour by which a reusable product is used and kept by a single user throughout the product lifetime. In exclusive reuse models, users are provided with either a reusable product (model 1), a reusable product with preparation for reuse infrastructure (model 2), or access to preparation for reuse infrastructure (model 3). Two reuse models involve sequential reuse, a behaviour by which a reusable product is used by multiple users throughout the product lifetime and returned after each use to a provider. In sequential reuse models, users are provided with either a reusable product with preparation for reuse infrastructure and provider-operated recovery services (model 4), or a reusable product and provider-operated services for recovery and preparation for reuse (model 5). Whilst the five reuse models can operate standalone, some offerings were found to embed a multi-model approach. Both exclusive and sequential reuse models are capable of delivering environmental value by reducing the use of natural resources and retaining their value in the economy. In particular, sequential reuse models were found to have a greater capability to increase the share of recyclable resources by offering access to infrastructure for the closure of material loops. Conclusions: Consumers can currently access five reuse models and choose between exclusive and sequential reuse behaviours. When adopted in conjunction with recycling, reuse models can enable a more efficient consumption of FMCGs. Providing the infrastructure necessary to enable reuse and recycling is key to the successful and sustainable deployment of the reuse models.
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Hsiao, Wei-Hung, and Tsung-Sheng Chang. "Exploring the opportunity of digital voice assistants in the logistics and transportation industry." Journal of Enterprise Information Management 32, no. 6 (2019): 1034–50. http://dx.doi.org/10.1108/jeim-12-2018-0271.
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Purpose The logistics industry has benefited hugely from the growth of e-commerce. The logistics and transportation industry operators have realized that higher-quality service and logistics management provides the competitive edge as the primary channel of communication with consumers. Digital voice assistants (DVA) is an information system based on an artificial intelligence framework that can interact through voice, such that a deliveryman can query for or use information in a relatively short time. The purpose of this paper is to explore the value of DVA in logistic service. Design/methodology/approach This study aims to develop a framework for innovation and logistics service capabilities of logistics and transportation services to structure a model based on the analysis hierarchy process method to discuss the factors considered when adopting DVA. Findings The results of this study implied that common problem and expectations of current operators in the delivery of goods and their expectations of DVA. Practical implications Innovative operations and planning are possible with information technology-enabled logistic services. It is important to identify relevant DVA development avenues. Originality/value The purpose of this study is to show which factors are significant to the logistics and transportation industry using DVA to aid the deliverymen, and it provides guidance for manager evaluating adopted DVA and its object.
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Komissarov, Sergey, Andreas Eklund, and Mehmet Kocakulah. "The Role of Marketing in Understanding and Controlling Cost of Quality." Journal of Economics and Management Sciences 4, no. 1 (2021): p1. http://dx.doi.org/10.30560/jems.v4n1p1.
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In the accounting realm, quality is an increasingly important element in planning, production, distribution and branding of goods and services because of global competition and other external factors in many industries. However, the cost of quality must also be considered as not to add unwanted or unwarranted costs to pass along to the end-customer. Marketing professionals are trained to strategically build and protect their own brand, which may consist of products or services. To achieve high-quality, it is imperative that the accounting and marketing departments work together. The four categories of Quality Costs (Prevention, Appraisal, Internal Failure and External Failure) encompass many different quality activities at different stages in producing goods or services. The research and experiences in the marketing industry based on branding will help to show that most quality initiatives are in fact preventative when the end goal is maintaining a solid consumer base and satisfied consumers. As this study shows, treating the brand as an experiential entity serves as a quality facet. This alludes that quality is a facet linking accounting and branding.