Relevant bibliographies by topics / Consumer goods – South Africa

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Consumer goods – South Africa'

Author: Grafiati
Published: 4 June 2021
Last updated: 15 February 2022

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Journal articles on the topic "Consumer goods – South Africa"

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Jacobs, Wenette, Philip N. Stoop, and René Van Niekerk. "Fundamental Consumer Rights Under the Consumer Protection Act 68 of 2008: A Critical Overview and Analysis." Potchefstroom Electronic Law Journal/Potchefstroomse Elektroniese Regsblad 13, no. 3 (2017): 301. http://dx.doi.org/10.17159/1727-3781/2010/v13i3a2692.

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South Africa was in need of a comprehensive framework of legislation, policies and government authorities to regulate consumer-supplier interaction. The Consumer Protection Act 68 of 2008, which was signed by the President of the Republic of South Africa on 29 April 2009 and published in the Government Gazette on 29 April 2009, now provides an extensive framework for consumer protection and aims to develop, enhance and protect the rights of consumers and to eliminate unethical suppliers and improper business practices. Certain areas of the common law regarding consumer rights have been codified by the Act and certain unfair business practices that were previously unregulated are now governed by the Act. The Act has a wide field of application. It applies to every transaction occurring within South Africa for the supply of goods or services or the promotion of goods or services and the goods or services themselves, unless the transaction is exempted from the application of the Act. The Act also specifically regulates aspects of franchise agreements. In terms of the Act, consumers obtain several new rights and some existing rights are broadened and reinforced. These rights are: the right to equality in the consumer market; privacy; choice; disclosure and information; fair and responsible marketing; fair and honest dealing; fair, just and reasonable terms and conditions; and fair value, good quality and safety. The last right in terms of the Act deals with a supplier's accountability to consumers. The authors critically analyse and discuss these rights. It is clear that the Act is written in favour of the consumer. Various provisions of the Act make inroads into the common-law position to strengthen the position of the consumer vis-à-vis the supplier and suppliers are undoubtedly facing an onerous task to prepare to comply, and eventually attempt to comply, with the Act. Although the Act has its own interpretation clause, which provides that it must be interpreted in a manner that gives effect to the purposes of the Act, the Act poses many uncertainties and interpretational and practical challenges. Many questions are therefore raised, some of which remain unanswered. These questions illustrate some of the uncertainties concerning the scope and possible interpretation of the fundamental consumer rights.
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Joosub, T., and D. Coldwell. "Factors driving the location investment decision of South African MNEs: Senior executives’ perceptions." Southern African Business Review 20, no. 1 (2019): 492–529. http://dx.doi.org/10.25159/1998-8125/6061.

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As trade barriers fell, South African enterprises faced new competition in their previously protected home market. With established markets becoming saturated, multinational enterprises (MNEs) steered towards emerging markets abroad. Geographically, South Africa is an intrinsic part of Africa, and psychic distance, defined as consisting of, inter alia, differences in language, culture and business practices, can disturb the flow of business between an enterprise and the world. Physical proximity to countries makes it easier for enterprises to understand the culture and business practices, and reduces the uncertainty and risk of the new market. Perceived distance into Africa and elsewhere is also influenced by the specific consumer attributes and behaviours. Enterprises perform best in foreign markets where consumer behaviour is most receptive to a company’s goods and services. The study empirically investigated perceptions of psychic distance and foreign consumer factors in FDI decision making by senior executives of South African MNEs. The findings suggest that psychic distance is relatively unimportant and foreign consumer factors relatively important in FDI decision making
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Brink, Sophia M., and Herman A. Viviers. "Inkomstebelastinghantering van kliëntelojaliteitsprogram: Transaksies in Suid-Afrika." Journal of Economic and Financial Sciences 5, no. 2 (2012): 437–58. http://dx.doi.org/10.4102/jef.v5i2.293.

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Client loyalty programmes are a common phenomenon in the South African market and, although prevalent in South Africa since the 1980s, the South African Revenue Service has issued no guidance on the income tax treatment of client loyalty programme transactions in the hands of the consumer. Benefits received in the form of goods, services or discounts from a client loyalty programme are currently not subject to normal South African income tax. The main objective of the research was to investigate whether the existing provisions in the Income Tax Act and related case law provide the basis for taxing client loyalty programmes in the hands of the consumer as natural person. In order to meet this objective local and international literature was analysed to determine the correct income tax treatment and it was found that points or miles received by a consumer meet all the requirements of the “gross income” definition and as a result should be taxable.
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David, Estelle M., and Krishna K. Govender. "Re-Branding Fast Moving Consumer Goods in an International Company in South Africa." Journal of Economics 5, no. 2 (2014): 153–64. http://dx.doi.org/10.1080/09765239.2014.11884992.

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Marais, D. J., E. V. D. M. Smit, and W. J. Conradie. "Micro-level tests for rational expectations in South Africa." South African Journal of Business Management 28, no. 1 (1997): 15–26. http://dx.doi.org/10.4102/sajbm.v28i1.785.

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The article investigates entrepreneurial expectations formation along the lines of the rational expectations hypothesis. It utilizes micro-level business survey data from the Bureau for Economic Research and distinguishes between phases of the business cycle, consumer and capital goods industries and various degrees of sectoral economic concentration. Very little evidence of weak form rationality is present in the data which concurs with similar international evaluations.
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Oodith, Pravina Devpersadh, and Sanjana Brijball Parumasur. "Brand Consciousness of BOP Consumers in South Africa." Journal of Economics and Behavioral Studies 9, no. 3 (2017): 82. http://dx.doi.org/10.22610/jebs.v9i3.1748.

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Bottom of the pyramid (BOP) consumers are not just basing their purchase decisions on price and affordability but on the value derived from good-quality brands. Hence, this study assesses the brand-consciousness of South African BOP consumers in terms of brand awareness, differentiation, recognition, loyalty, trust and preferences for leading brands. The aim is to understand the brand consciousness of the South African BOP market so that suitable brand management strategies may be formulated to profitably serve the needs of this market. The population (2 556 422 elements) included BOP consumers living in relative poverty within the rural areas of South Africa from which a sample of 600 subjects was drawn using area sampling. Data was collected using a self-development questionnaire whose psychometric properties were statistically assessed and analyzed using descriptive and inferential statistics. The findings reflect that there is a high degree of brand awareness amongst BOP consumers, the majority of BOP consumers are able to easily differentiate between the various brands based on the brands’ logos, design and/or coloring, a significant segment displays brand loyalty which alters when price becomes a factor for consideration and BOP consumers lack trust where new brands are concerned and prefer good quality brands. Furthermore, BOP consumers’ brand consciousness and purchase decisions are influenced by education and income respectively. It can also be concluded that the majority of South African BOP consumers are brand-conscious; hence, brands play an influential role in their consumer decision-making process. Beneficial recommendations are presented for business organizations.
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Bendixen, Mike, Denis Cranson, and Russell Abratt. "Consumer perceptions of a perilous product: International tourism to South Africa." South African Journal of Business Management 27, no. 4 (1996): 71–81. http://dx.doi.org/10.4102/sajbm.v27i4.811.

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Tourism can make a significant contribution to the development of South Africa by providing employment, contributing to foreign exchange earnings and by increasing economic activity. The aim of this study was to establish current perceptions, attitudes and orientations of foreign tourists towards post-apartheid South Africa as a tourist destination. A sample of 250 tourists were interviewed at London's Heathrow Airport. The results show that the South African tourism industry is faced with a multidimensional problem. It is a good example of a perilous or high risk product. However, with sound market segmentation and targeting, and proper planning, South Africa can have a vibrant and sustainable tourism industry. A unique way of segmenting tourist markets is presented. Specific recommendations are discussed in detail, which could aid all those involved in marketing a high risk product.
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Oodith, Pravina Devpersadh, and Sanjana Brijball Parumasur. "Brand Consciousness of BOP Consumers in South Africa." Journal of Economics and Behavioral Studies 9, no. 3(J) (2017): 82–100. http://dx.doi.org/10.22610/jebs.v9i3(j).1748.

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Bottom of the pyramid (BOP) consumers are not just basing their purchase decisions on price and affordability but on the value derived from good-quality brands. Hence, this study assesses the brand-consciousness of South African BOP consumers in terms of brand awareness, differentiation, recognition, loyalty, trust and preferences for leading brands. The aim is to understand the brand consciousness of the South African BOP market so that suitable brand management strategies may be formulated to profitably serve the needs of this market. The population (2 556 422 elements) included BOP consumers living in relative poverty within the rural areas of South Africa from which a sample of 600 subjects was drawn using area sampling. Data was collected using a self-development questionnaire whose psychometric properties were statistically assessed and analyzed using descriptive and inferential statistics. The findings reflect that there is a high degree of brand awareness amongst BOP consumers, the majority of BOP consumers are able to easily differentiate between the various brands based on the brands’ logos, design and/or coloring, a significant segment displays brand loyalty which alters when price becomes a factor for consideration and BOP consumers lack trust where new brands are concerned and prefer good quality brands. Furthermore, BOP consumers’ brand consciousness and purchase decisions are influenced by education and income respectively. It can also be concluded that the majority of South African BOP consumers are brand-conscious; hence, brands play an influential role in their consumer decision-making process. Beneficial recommendations are presented for business organizations.
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Redda, Ephrem Habtemichael. "Positive and Negative Antecedents of Consumer Attitude towards Online Shopping." Journal of Economics and Behavioral Studies 10, no. 6(J) (2018): 222–28. http://dx.doi.org/10.22610/jebs.v10i6(j).2612.

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The internet has enabled businesses to make a wide range of products available for consumers to shop online, conveniently, anytime from anywhere in the world. While online shopping has shown tremendous growth over the recent past, literature indicates that consumers do cite some serious risks in transacting through the internet, and show reluctance in engaging in such activities. Therefore, the purpose of this paper is to identify positive and negative antecedents of consumer attitudes towards online shopping in an emerging economy, South Africa. Primary data through a survey method was collected from a sample of 215 consumers in Gauteng, South Africa, in early 2018. The study utilized descriptive, correlation and multivariate regression analysis to achieve its stated objective. The study identifies convenience, better deals/competitive pricing, a wider selection of products and online atmospherics as positive antecedents of consumer attitudes towards online shopping, while trust/reliability issues, financial risk, product risk, non-delivery risk and return policy issues are identified as negative antecedents of consumer attitudes towards online shopping. Online retailers are therefore encouraged to building on the positive antecedents by offering value for money (i.e. competitive pricing), offering a wide range of goods and services in their web pages, providing valuable information to customers, and designing visually appealing websites. Similarly, online retailers should try as much as possible to reduce the real and/or perceived risks related to financial risk and product risk by building trust with their customers.
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Redda, Ephrem Habtemichael. "Positive and Negative Antecedents of Consumer Attitude towards Online Shopping." Journal of Economics and Behavioral Studies 10, no. 6 (2018): 222. http://dx.doi.org/10.22610/jebs.v10i6.2612.

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The internet has enabled businesses to make a wide range of products available for consumers to shop online, conveniently, anytime from anywhere in the world. While online shopping has shown tremendous growth over the recent past, literature indicates that consumers do cite some serious risks in transacting through the internet, and show reluctance in engaging in such activities. Therefore, the purpose of this paper is to identify positive and negative antecedents of consumer attitudes towards online shopping in an emerging economy, South Africa. Primary data through a survey method was collected from a sample of 215 consumers in Gauteng, South Africa, in early 2018. The study utilized descriptive, correlation and multivariate regression analysis to achieve its stated objective. The study identifies convenience, better deals/competitive pricing, a wider selection of products and online atmospherics as positive antecedents of consumer attitudes towards online shopping, while trust/reliability issues, financial risk, product risk, non-delivery risk and return policy issues are identified as negative antecedents of consumer attitudes towards online shopping. Online retailers are therefore encouraged to building on the positive antecedents by offering value for money (i.e. competitive pricing), offering a wide range of goods and services in their web pages, providing valuable information to customers, and designing visually appealing websites. Similarly, online retailers should try as much as possible to reduce the real and/or perceived risks related to financial risk and product risk by building trust with their customers.
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Dissertations / Theses on the topic "Consumer goods – South Africa"

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Makweya, Lesiba Florah. "Consumers preference and willingness to pay for graded beef in Polokwane Municipality of Limpopo Province, South Africa." Thesis, University of Limpopo, 2019. http://hdl.handle.net/10386/3053.

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Thesis (M.Sc. ( Agricultural Economics)) --University of Limpopo, 2019<br>The demand for animal products is projected to increase progressively due to extensive urbanization, rapid growth of human population and income dynamics. However, the evolution of food demand is strictly linked to the change in consumer preferences. Consumers around the world are progressively becoming more concerned and aware about food standards, quality and safety issues. The purpose of this study was to determine consumers’ preference regarding safe and quality beef and WTP for graded beef in Polokwane municipality. The research surveyed 150 consumers using a structured questionnaire to collect data on consumer characteristics and responses to different bid levels for graded beef. Analytical methods were descriptive statistics, Likert scales, contingent valuation method to evaluate respondents’ mean WTP for graded beef and logit model to determine the dependence of WTP on socioeconomic factors. Results showed that consumers prefer their beef tender, with less fat and bones and labelled with price, grade/class, size or quantity of the product and lastly quality inspection or certification indicator. Over half of the respondents (53%) were aware of grading or classification systems. The results further revealed that most respondents are willing to pay an increase of 16.04 % over the current price for beef. This could be an opportunity for investments in beef label industry. Consumer characteristics including age, income, gender and household size significantly influenced WTP for graded beef in Polokwane Municipality. Marketing strategies considered by beef product investors should target young, female and wealthier consumers. Grading with respect to quality attributes would make beef sales at differentiated prices possible. This will eventually enhance sales volume and returns for all stakeholders along the value chain<br>National Research Fund
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Esmeraldo, Rosa. "How can a potential franchisor establish a successful franchise in fast moving consumer goods." Thesis, Port Elizabeth Technikon, 2004. http://hdl.handle.net/10948/235.

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Franchising has become the latest trend in business expansion and business acquisition and with the South African franchising market estimated at being around 12% and growing rapidly, enormous potential for future growth is indicated. Companies both local and international are seeking franchise expansion opportunities in Africa despite the higher risks. The significance of implementing franchises into Africa is the filtering down of business opportunities to the small and medium enterprise sector. It can be said that franchising promotes business growth and private ownership, while improving the quality of life of the poor through its impact on income and employment. A franchise organisation that grows too quickly might not have the necessary ‘factors’ in place to support all of the units properly. In the survey conducted, it was indicated that the franchise business practice echoed the literature reviewed. All the steps necessary to establish a franchise are important but not necessarily as equal. The more matured franchisee needed less guidance from the franchisor and relied more on the business concept and location. Potential franchisors need to take the necessary steps to establish a franchise and treat each step as an important part of the franchise process.
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Du, Toit Ben-Johann. "The effects of eco-labelling on consumer behaviour in the non-foods fast-moving consumer goods category : a study of South African consumers." Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/85161.

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Thesis (MBA)--Stellenbosch University, 2011.<br>A global increase in environmental awareness and concern about issues such as climate change, resource depletion and higher levels of pollution are having a greater influence on the purchasing decisions and product selection of consumers. In a response to this trend and growing demand for eco-friendly products, manufacturers introduced goods suggested to have a less harmful impact on the environment. A growing number of environmental logos and unsupported claims caused consumer scepticism and created a need for certified environmental logos, which led to the introduction of eco-labels. To date, South Africa does not have a certified eco-label in the fast-moving consumer goods (FMCG) non-food category. The application of eco-labels on products would allow South African consumers to identify eco-friendly options and incentivise producers to develop goods that are less harmful to the environment. In order to establish the requirements for a successful eco-labelling scheme, a literature review was conducted. Based on the findings, a consumer survey was carried out to determine whether there is a demand for eco-labelled goods in South Africa and whether an eco-labelling project will have a significant effect on consumer behaviour in the FMCG non-food category. Statistical analysis of the data revealed that consumers are concerned about the environment and that they will support eco-friendly goods, if the quality and performance are as good as regular products. The survey, however, revealed that consumers are of the opinion that eco-friendly products are not as effective as regular products. The analysis also found that consumers are price sensitive and not willing to pay a large premium for eco-friendly attributes. These are the two main obstacles hindering South African consumers to move to more sustainable consumption patterns. In the survey, consumers also indicated a need for an independent third party to verify environmental claims, manage eco-labels and audit producers to ensure that eco-friendly goods meet acceptable sustainability and quality standards.
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Maseko, Mbali. "Chronic non-communicable diseases (ncds), absenteeism and workplace wellness initiatives at a consumer goods company in South Africa." University of Western Cape, 2019. http://hdl.handle.net/11394/7636.

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Master of Public Health - MPH<br>Non-communicable diseases (NCDs) are the leading causes of deaths worldwide and are shown to be responsible for approximately 71% of deaths globally. NCDs mainly affect individuals of working age, resulting in high sick leave absences and loss of productivity in the working environment. This presents a major barrier to economic growth, particularly in low- and middle-income countries where the impact is greatest. Among the interventions identified in the South African Strategic Plan for the control of NCDs, is the implementation of wellness initiatives (i.e. diet and exercise interventions) in the workplace. This has been to improve overall productivity and decrease absenteeism. This study was therefore aimed at investigating the effect that participating in workplace wellness initiatives targeted at employees, particularly those that are overweight, hypertensive and diabetic at Nestlé, had on the number of working days lost due to sick leave from NCDs.
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Phetla, Selepe. "Building lean and agile supply chains for food fast moving consumer goods manufacturers and food retailers in South Africa." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/52293.

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Supply chain is one of the important pillars driving business competitiveness, and its performance is critical for the success of the organisation. This research aimed to investigate the applicability of the sand cone model with regard to improving supply chain performance to being more lean (efficient) and agile (effective), within South African food fast moving consumer goods manufacturers (FMCGs) and food retailers. The sand cone model says one must implement and embed agile initiatives first before implementing lean initiatives to create high performing supply chains.<br>Mini Dissertation (MBA)--University of Pretoria, 2015.<br>zk2016<br>Gordon Institute of Business Science (GIBS)<br>MBA<br>Unrestricted
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Bruwer, Juan-Pierre. "Sustainability of South African FMCG SMME retail businesses in the Cape Peninsula." Thesis, Cape Peninsula University of Technology, 2010. http://hdl.handle.net/20.500.11838/1724.

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Dissertation submitted in fulfilment of the requirements for the MTech: Internal Auditing In the Faculty of Business at the CAPE PENINSULA UNIVERSITY OF TECHNOLOGY, 2010<br>The concept of Small Medium and Micro Enterprises (SMMEs) was created and implemented by the South African Government in an attempt to improve the economy of South Africa, reducing the unemployment rate and eliminating poverty. As a basic objective, SMMEs strive toward sustainability, however in recent years sustainability is at an all time low as substantial a number of these businesses fail to become viable entities. Popular literature show that Fast Moving Consumer Goods (FMCG) retail SMMEs make ineffective use of their accounting resources, resulting in them making critical business decisions without understanding and interpreting their financial performance or financial positions. These decisions have a ‘toxic’ affect on their business sustainability and as a result, it is perceived that these SMMEs make inefficient use of financial performance measures. The key objective of this research is to establish what financial performance measures sourced from accounting resources are regarded as being critical for the sustainability of FMCG retail SMMEs during the current dispensation of an economic depression in South Africa. To achieve the above dispensation, applied research will be used using ‘action research’ as the primary research paradigm supported by questionnaires for the purpose of data analysis, results of which were analysed using descriptive and inferential statistics. Recommendations culminate from the research to mitigate the research problem.
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Moodley, Thigenthren. "Exploring what companies are doing to manage the shortage of technical skills in the South African manufacturing sector of fast moving consumer goods." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/96215.

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Thesis (MBA)--Stellenbosch University, 2014.<br>The government of South Africa aspires to achieve a six percent economic growth per annum. The scarcity of qualified and experienced people that are crucial in contributing to economic growth and creating job opportunities, poses a problem for the country. The current demand for skills that are out of reach for many workers and the prevailing unemployment that is caused by the mismatch between what an organisation seeks and what a potential candidate can provide, have been highlighted as a critical cause for the scarcity of skills. The aim of this research assignment was to examine the current crisis of the skills shortage in the South African economy, with the focus on the manufacturing sector within the FMCG industry. Semi-structured and open-ended interviews with human resource, training and development, as well as technical managers in manufacturing organisations in Cape Town, South Africa were conducted. Data was obtained from a sample of six managers. According to all respondents interviewed, it takes approximately two to six months to replace an employee who has the appropriate technical skills. All the respondents are concerned with the situation of the technical skills shortage in the country. Consequently, these respondents’ companies engage in a talent war in order to recruit the best talent. It is therefore obvious that the market dynamics of supply and demand are out of equilibrium with regard to technically skilled employees in the manufacturing segment of the South African FMCG industry. The interviews that were conducted identified some companies that train new employees in technical skills. However, the majority of the companies are not doing much to improve the situation. In addition, the companies in this sector also compete with the other industries in the South African and the global economy regarding technical skills.
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Terblanche, Etienne. "Building brand loyalty within selected segments of the South African fast moving consumer goods market." Thesis, Port Elizabeth Technikon, 2002. http://hdl.handle.net/10948/d1002108.

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The rapidly increasing competitiveness within the fast-moving consumer goods (FMCG) market compels an organisation within this market to not only entice consumers to purchase the organisation’s brand, but also to keep these consumers purchasing the brand. It is therefore essential that an organisation creates and maintains loyalty among consumers towards its brand. The objective of the research was to find out what strategies an organisation could implement to achieve and sustain loyalty from current and prospective consumers towards its brand in a highly competitive, FMCG market. The main areas of focus were as follows: Establishing the basis on which consumers differentiate between homogenous products. Determining what strategies an organisation could utilise to ensure that consumers will differentiate its brand from those of competitors. Obtaining relevant information to find out what variables motivate consumers to be brand loyal within the FMCG market. Ascertaining how an organisation could build a brand. Determining how an organisation could maintain brand loyalty from its existing consumers. The research included a study of relevant literature and an empirical study. The aim of the literature study was to obtain a solid base of information and opinions regarding the concepts of brands and building brand loyalty. Making use of structured questionnaires and through performing personal interviews, the empirical study consisted of two aspects. The one aspect was a brand loyalty survey conducted among 303 respondents, and the second aspect was a brand loyalty survey conducted with nine owners or marketers of leading brands. The following were the major findings of the research: Relying on being a leader in price and quality is not enough to ensure that a consumer would continue purchasing an organisation’s brand. A brand is an experience and in order for a consumer to become loyal towards a brand, the consumer should have a host of positive thoughts regarding past experience with the brand. It is essential that organisations within the FMCG market proactively develop and implement strategies aimed at creating and maintaining loyalty towards their brands.
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Steenkamp, Ernst Nicholas. "Investigating CRM application within the South African FMCG industry." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/1020.

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Thesis (MBA (Business Management))--University of Stellenbosch, 2010.<br>ENGLISH ABSTRACT: The aim of this study was to investigate CRM application in South Africa with specific reference to the FMCG industry in this country. The research started off with a literature review of CRM with reference to its failures and successes as well as the advantages and disadvantages of the system, furthermore the requirements for a successful CRM system were investigated. Interviews were also held with industry experts to gain insights into CRM application in South Africa. The study found that, although the FMCG industry in South Africa is based on the B2B route to market and not on the B2C route to market, CRM still has the potential to add value to the organisation. In addition, the failures of CRM are not industry-specific but common across industries. There are a vast number of reasons for the failure of CRM, ranging from CRM’s exclusion from the company strategy to a lack of change management and a lack of end-user involvement in the implementation of the system and process. Although it would seem that CRM fails more than it succeeds it is not due to the system itself but to human nature and reluctance to change. The research clearly illustrates that CRM fails as a result of human decisions and the disadvantages posed by the system. It is clear that CRM starts with the organisation’s strategy. If CRM complies or fits in with the strategy of the company it will succeed. What’s more, CRM has to be driven from top management down. Lastly, CRM will work for the FMCG industry of South Africa and will add value to any organisation dealing with customers. However, this will only be realised if the organisation follows a customer-centric approach and if CRM is not seen as an IT project but rather as part of the organisational culture.<br>AFRIKAANSE OPSOMMING: Die doel van hierdie studie is om die toepassing van CRM (kliënteverhoudings-bestuur – customer relationship management) in Suid-Afrika te ondersoek met spesifieke verwysing na die bedryf vir vlot verkoopbare verbruikersgoedere (FMCG – fast-moving consumer goods) in dié land. Die navorsing het met ’n literatuuroorsig van CRM begin met verwysing na die mislukkings, suksesse en die voor- en nadele van die stelsel. Die vereistes vir ’n suksesvolle CRM-stelsel is ook ondersoek. Daarby is onderhoude met kundiges in die bedryf gevoer om insig in die toepassing van CRM in Suid-Afrika te verkry. Die studie het bevind dat hoewel die FMCG-bedryf in Suid-Afrika op die B2B roete na mark en nie op die B2C roete na mark gegrond is nie, het CRM steeds die potensiaal om waarde tot die organisasie toe te voeg. Daarby is die gebreke van CRM nie bedryfspesifiek nie maar kom dit algemeen by alle bedryfsrigtings voor. Die talle redes vir die mislukkig van CRM wissel van die uitsluiting van CRM van die maatskappy se strategie tot by ’n gebrek aan veranderingsbestuur en ’n gebrek aan eindgebruiker-betrokkenheid in die implementering van die stelsel en die proses. Hoewel dit voorkom of CRM meer misluk as wat dit slaag, is dit nie die gevolg van die stelsel self nie maar van die menslike aard en onwilligheid om te verander. Die navorsing toon duidelik aan dat CRM as gevolg van menslike besluite en die nadele van die stelsel misluk. Dit is duidelik dat CRM by die organisasie se strategie begin. Indien CRM aan die maatskappystrategie voldoen of daarby inpas, sal dit slaag. Daarby moet CRM deur topbestuur van bo af gedryf word. Laastens sal CRM vir die FMCG-bedryf in Suid-Afrika werk en waarde tot enige organisasie toevoeg wat met kliënte werk. Dit sal egter net realiseer indien die organisasie ’n kliëntgesentreerde benadering volg en indien CRM nie as ’n IT-projek nie maar as deel van die organisasie se kultuur gesien word.
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Adams, Ashraf. "The impact of utilitarian and hedonic needs satisfaction on brand trust, brand affect and brand loyalty for selected fast moving consumer goods in South Africa." University of the Western cape, 2016. http://hdl.handle.net/11394/5556.

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Magister Commercii - MCom<br>The concept of brand loyalty highlights the importance of brands in marketing strategy development because it leads to a stream of benefits for the company (lower marketing costs, less price sensitivity, greater market share and greater profits). Questions thus arise about how brand loyalty is achieved, especially for low involvement product categories classified as fast moving consumer goods (FMCGs). Models of how brand loyalty is built have been tested and most agree that brand loyalty is linked to satisfying customer needs. Knowledge about the type of needs (utilitarian and hedonic) is however, not usually determined. How the different types of needs first influence brand trust and brand affect, before affecting consumer satisfaction, also requires investigation. This study therefore tested how brand building efforts for some selected FMCG brands in South Africa impact on brand loyalty, as well as the extent to which utilitarian and hedonic need satisfaction leads to brand trust and brand affect for these low involvement products. The study also examined the extent to which brand trust and affect influence consumer satisfaction, examined as drivers of attitudinal and behavioural brand loyalty. Quantitative research methods were used to collect and analyse the data, appropriate because of the nature of the research (testing relationships between multi-variables), and the fact that standardised instruments were available to test the proven and valid variables. Data was collected from 272 White, Indian, Coloured and Black South Africans living in Cape Town. The respondents were sampled from malls in Nyanga (targeting Black consumers, most of whom represent lower income consumers), Mitchell's Plain (targeting middle income Coloured and Black consumers), and Canal Walk (targeting high income White, Coloured, Indian and Black consumers), all of which either have SPAR, Pick n Pay or Shoprite/Checkers retailers that sell FMCGs. Structural equation modelling was the main data analysis method for this multivariate investigation.
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Books on the topic "Consumer goods – South Africa"

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Kelly-Louw, Michelle. Consumer credit regulation in South Africa. Juta, 2012.

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Loubser, M. M. Product liability in South Africa. Juta, 2012.

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B. E. Van der Walt. The compilation and importance of household debt in South Africa. South African Reserve Bank, 1995.

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Frances, Gordon, and Burt Candice, eds. The Consumer Protection Act made easy. Book of Life Publications, 2010.

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Gibson, Clive. Everyone's guide to the Consumer Protection Act. Zebra Press, 2013.

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A guide to the Consumer Protection Act. LexisNexis, 2009.

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McQuoid-Mason, David Jan, and Linda Coetzee. Street law South Africa: Practical law for South Africans : educator's manual. 2nd ed. Juta, 2005.

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M, Otto J. The Usury Act and related matters: New credit legislation for South Africa proposed to the South African Law Commission. South African Law Commission, 1991.

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Tennant, Sarah-Lynn. The National Credit Act and Consumer Protection Act: A guide for credit providers and suppliers. Juta, 2011.

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Woker, Tanya. The franchise relationship under South African law. Juta and Co. Ltd, 2012.

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Book chapters on the topic "Consumer goods – South Africa"

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Games, Dianna. "The Fast-Moving Consumer Goods and Retail Sectors." In Africans Investing in Africa. Palgrave Macmillan UK, 2015. http://dx.doi.org/10.1057/9781137542809_10.

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Ngwenya, Blessed. "Citizen and consumer." In Media Power and Hegemony in South Africa. Routledge, 2020. http://dx.doi.org/10.4324/9781003043836-4.

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Sonnenberg, Nadine, Alet Erasmus, and Adré Schreuder. "Consumers’ Eco-Friendly Choices in the South African White Goods Industry: An Abstract." In Marketing at the Confluence between Entertainment and Analytics. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-47331-4_82.

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Naudé, Tjakie, and Jacolien Barnard. "Enforcement and Effectiveness of Consumer Law in South Africa." In Enforcement and Effectiveness of Consumer Law. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-78431-1_24.

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Gumata, Nombulelo, and Eliphas Ndou. "Trade-Openness, Consumer Price Inflation and Exchange Rate Depreciation Shocks." In Capital Flows, Credit Markets and Growth in South Africa. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-30888-9_4.

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Gumata, Nombulelo, and Eliphas Ndou. "The Output-gap, Nominal Wage and Consumer Price Inflation Volatility Trade-off." In Capital Flows, Credit Markets and Growth in South Africa. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-30888-9_20.

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Iqani, Mehita. "New Yuppies? Documentary Film Representations of Middle-Class Consumer Lifestyles in China and South Africa." In Consumption, Media and the Global South. Palgrave Macmillan UK, 2016. http://dx.doi.org/10.1057/9781137390134_4.

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Christie, Lorna, and Nadine C. Sonnenberg. "The Influence of Well-Being on Consumers’ Future Discounting Practices in the South African White Goods Industry: An Abstract." In Marketing Transformation: Marketing Practice in an Ever Changing World. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-68750-6_75.

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Gumata, Nombulelo, and Eliphas Ndou. "How Potent Is the Required Reserves Tightening Shock Impact on Funding and Consumer Interest Rates?" In Achieving Price, Financial and Macro-Economic Stability in South Africa. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-66340-7_17.

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Gumata, Nombulelo, and Eliphas Ndou. "Does the Consideration of Nominal Wage Growth Imply a High Level of Compared to Consumer Price Inflation?" In Accelerated Land Reform, Mining, Growth, Unemployment and Inequality in South Africa. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-30884-1_2.

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Conference papers on the topic "Consumer goods – South Africa"

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Mnjama, Javan, Greg Foster, and Barry Irwin. "A privacy and security threat assessment framework for consumer health wearables." In 2017 Information Security for South Africa (ISSA). IEEE, 2017. http://dx.doi.org/10.1109/issa.2017.8251776.

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Njenga, Kennedy, and Sifiso Ndlovu. "On privacy calculus and underlying consumer concerns influencing mobile banking subscriptions." In 2012 Information Security for South Africa (ISSA). IEEE, 2012. http://dx.doi.org/10.1109/issa.2012.6320453.

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da Veiga, Adele, Ruthea Vorster, Colin Pilkington, and Hanifa Abdullah. "Compliance with the protection of personal information act and consumer privacy expectations: A comparison between the retail and medical aid industry." In 2017 Information Security for South Africa (ISSA). IEEE, 2017. http://dx.doi.org/10.1109/issa.2017.8251784.

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Chalomba, Nakuze, and Meenakshi Gujral. "CONSUMER PERCEPTIONS AND ADOPTION OF MOBILE PAYMENTS IN JOHANNESBURG, SOUTH AFRICA: A CASE OF UNIVERSITY STUDENTS." In Bridging Asia and the World: Global Platform for Interface between Marketing and Management. Global Alliance of Marketing & Management Associations, 2016. http://dx.doi.org/10.15444/gmc2016.09.07.02.

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Reddy, Karunanidhi. "SOCIAL JUSTICE, THE FOOD PRODUCT CONSUMER AND NON-COMMUNICABLE DISEASES: IMPLICATIONS OF CONSUMER PROTECTION LEGISLATION FOR THE FOOD INDUSTRY IN SOUTH AFRICA." In 34th International Academic Conference, Florence. International Institute of Social and Economic Sciences, 2017. http://dx.doi.org/10.20472/iac.2017.034.045.

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Aswat, Muhammed, Mohammed Raees Ebrahim Dangor, and Willie Cronje. "A Standalone Personal Consumer Grid for Rural Household Electrification." In 2019 Southern African Universities Power Engineering Conference/Robotics and Mechatronics/Pattern Recognition Association of South Africa (SAUPEC/RobMech/PRASA). IEEE, 2019. http://dx.doi.org/10.1109/robomech.2019.8704822.

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Meyer, Daniel Francois. "AN EMPIRICAL ANALYSIS OF THE IMPACT OF EMPLOYMENT, WAGES AND INFLATION ON CONSUMER SPENDING IN A DEVELOPING COUNTRY, SOUTH AFRICA." In 52nd International Academic Conference, Barcelona. International Institute of Social and Economic Sciences, 2019. http://dx.doi.org/10.20472/iac.2019.052.040.

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Agyemang, Malena, and Nathan G. Johnson. "Development of Biomass Energy Technologies and Business Models for Southern Africa." In ASME 2015 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2015. http://dx.doi.org/10.1115/detc2015-48033.

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This study evaluates options for biomass pellet formulations and business models to create a sustainable energy solution for cooking energy in Southern Africa. Various agricultural wastes and agro-processing wastes are investigated to meet industry standards on biomass pellet quality. These fuels are obtained from farms and facilities across a geographic area that affects the end-cost of the pellet through transportation costs and the cost of the biomass. The technical performance of the pellet and cost of the pellet are first contrasted and then optimized in unison to develop sustainable energy options that can provide year-round clean energy for household cooking and heating needs. A market was analyzed using wheat, sugarcane and maize crops as components for the biomass pellet fuel source in the Zululand district of South Africa. Using a target moisture content (MCtarget) of 8–10%, a target lower heating value (LHVtarget) greater than 16.0 MJ/kg and a target percent ash (Ashtarget) less than 3%, pellet metrics were optimized. The cost of the crops for the pellets was dependent upon the amount of each biomass used to make up the composition of the pellet. The production demand was then analyzed based on the most current consumer cooking fuel demand within South Africa. The production model was evaluated for three factory sizes; small (1hr/ton), medium (3hr/ton), and large (5hr/ton). Primary shipping cost is based on factory location and has a major impact on the cost of the pellet for the consumer as well as the availability of the supply. Factory location was analyzed by varying the biomass crop distance to the factory. Several business models are evaluated within this study to show which representation results in a high quality pellet of low cost to consumer. The study suggests the pellet be composed of 44.62% sugarcane, 47.49% maize, and 0.82% wheat resulting in a LHV of 16.00 MJ/kg, a MC of 8 (w/w%), and an ash content of 3 (w/w%). The optimal cost of the biomass fuel pellet for the consumer ranged from 172.77US$/ton to 185.03 US$/ton.
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Silvennoinen, Jaani, Juha Roppo, Riku-Ville Nurminen, Martti Aho, Pasi Vainikka, and Eduardo Ferrer. "Co-Combustion of Coal With RDF and Biomass: Prevention of Chlorine Deposition by Using Coal Ash Alkali Absorption Ability." In 18th International Conference on Fluidized Bed Combustion. ASMEDC, 2005. http://dx.doi.org/10.1115/fbc2005-78120.

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The co-combustion of fossil fuels with CO2-neutral fuels is an attractive way both to decrease CO2 emissions in energy production and to use fuel synergies which decrease each other’s undesirable properties. This paper presents a new approach to understand and predict the chlorine deposition tendency in the co-combustion of coal with biomass and RDF. This novel approach combines the results from deposit analysis with flue gas emission measurement and advanced fuel characterization methods. The experiments were carried out in a 0.1 MW circulating fluidized bed reactor. Two different types of bituminous coal (South African and Polish) were co-fired with RDF, demolition wood and bark. The traditional way to predict risk for chlorine deposition, the fuel S/Cl molar ratio, and the safe limit molar ratio &gt; 4 for biofuels were shown to be inadequate. The mineral kaolinite in coal ash was found to be able to capture alkalis and, in most cases, more effectively than sulphur compounds. The alkali capture capability of coal sulphur is quickly consumed due to reactions with calcium compounds. Furthermore, the ability of SO2 to sulfate alkali chlorides were found to be weaker than presented in the literature. Thus in many cases it is only kaolinite that keeps Cl away from the deposit. New index to predict chlorine deposition tendency were introduced: the reactive (Al+Si)/fuel Cl molar ratio. The results showed a good correlation between the chlorine concentration in the deposit and the new index. The reactive (Al+Si)/fuel Cl molar ratio higher than 8–10 was found to prevent chlorine to deposit. The new approach for better understanding and preventing of chlorine deposition promotes the co-combustion of coal with biomass and RDF by introducing new synergy benefits.
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Ünsal, Tuğçe, and Kübra Yazıcı. "The Importance of Gerbera as a Cut Flower and Advances of It in Scientific Research." In International Students Science Congress. Izmir International Guest Student Association, 2021. http://dx.doi.org/10.52460/issc.2021.010.

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Gerbera, a member of the Asteraceae family, has approximately 30 species known in nature. It has spread naturally in South Africa, Africa, Madagascar, and tropical Asia. The first scientific description of gerberas is J.D. Described by Hooker. It is also known as the Transvaal Daisy or Barberton Daisy. It is the second most produced cut flower after carnation as cut flower in our country. We can divide the scientific studies conducted on the gerbera plant into four groups. Studies in general; To produce 1st quality gerbera by providing the growth of plant height, flower diameter and flower stem with growth regulators, to obtain fast and many plants with tissue culture, to bring new products to the product range with breeding studies and to maintain the vitality of the plant in the process from harvest to consumer It is based on increasing the life of the vase and introducing new solutions to the market. This study was conducted to emphasize the importance of Gerbera as a cut flower and its developments in scientific research.
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