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Relevant bibliographies by topics / Consumer redress

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Academic literature on the topic 'Consumer redress'

Author: Grafiati

Published: 4 June 2021

Last updated: 10 February 2022

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Journal articles on the topic "Consumer redress"

1

Borrie, Gordon. "Consumer Redress - An Overview." Denning Law Journal 6, no. 1 (November 7, 2012): 23–31. http://dx.doi.org/10.5750/dlj.v6i1.200.

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Hodges, Christopher. "Current discussions on consumer redress: collective redress and ADR." ERA Forum 13, no. 1 (January 11, 2012): 11–33. http://dx.doi.org/10.1007/s12027-011-0245-5.

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Mupangavanhu, Yeukai. "An Analysis of the Dispute Settlement Mechanism under the Consumer Protection Act 68 of 2008." Potchefstroom Electronic Law Journal/Potchefstroomse Elektroniese Regsblad 15, no. 5 (June 1, 2017): 319. http://dx.doi.org/10.17159/1727-3781/2012/v15i5a2526.

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This article critically analyses the provisions of the Consumer Protection Act 68 of 2008, which deals with the enforcement of consumer rights. The Act provides for various forums where consumers can seek redress in cases where their rights have been infringed, impaired or threatened. The article demonstrates that the consumer redress mechanism is an essential component of the Act. However, it argues that having various forums to do so may pose practical challenges, as this may cause confusion and may lead to forum-shopping in cases where an aggrieved consumer has to choose the appropriate forum to seek redress. It is proposed that section 52 should be amended and that section 69 should be purposively and narrowly interpreted to ensure that the consumer protection institutions are exhausted before approaching the ordinary courts.

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Ilias, Ibtisam @. Ilyana, Rusni Hassan, Salina Kassim, and Elistina Abu Bakar. "CONSUMER CREDIT GRIEVANCE AND REDRESS MECHANISMS: THE MALAYSIA PERSPECTIVE." UUM Journal of Legal Studies 12, Number 2 (July 5, 2021): 61–88. http://dx.doi.org/10.32890/uumjls2021.12.2.4.

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This study examines the redress mechanisms accessible to aggrieved consumers dealing with various consumer credit providers in Malaysia. The existing legal and institutional framework characterised by the piecemeal approach has led different groups of consumers to varying levels of access, which can be superior or inferior to one another. The study employs a doctrinal legal research methodology in analysing the two alternative dispute resolution bodies, namely, the Ombudsman for Financial Services, and the Tribunal for Consumer Claims. Primary sources of law, namely, the Consumer Protection Act 1999, the Financial Services Act 2013, the Financial Services (Financial Ombudsman Scheme) Regulation 2014, the Hire-Purchase Act 1967, the Moneylenders Act 1951, and the Pawnbrokers Act 1972, are meticulously analysed along with secondary sources of law that principally comprise journal articles. The study reveals disparities in terms of access to cheap and simple redress mechanisms by various categories of consumers who are aggrieved by the actions of credit providers. The position of bank consumers and those entering into credit sale is accounted for, as there are particular ADR bodies established under relevant legislations to hear their respective disputes. On the contrary, the position of those who wish to lodge claims against moneylenders, pawnbrokers or credit companies offering hire-purchase is problematic. Several recommendations are proposed to resolve this opacity inter alia by referring to the approach adopted by South Africa. This study is significant in ensuring fair access to inexpensive and hassle-free dispute resolutions for all financial consumers, irrespective of the nature of their consumer credit transactions.

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Huh, You-Kyung. "Consumer Friendly Financial Consumer Redress - A Comparative Case Study on Consumer Redress in Large Scale Mis-selling Scandals." BUSINESS LAW REVIEW 32, no. 3 (September 30, 2018): 317–57. http://dx.doi.org/10.24886/blr.2018.9.32.3.317.

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Philippe, Mirèze. "ODR Redress System for Consumer Disputes." International Journal of Online Dispute Resolution 1, no. 1 (June 2014): 57–69. http://dx.doi.org/10.5553/ijodr/2014001001004.

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Vlahek, Ana. "Development of Consumer Collective Redress in the EU: a Light at the End of the Tunnel?" Baltic Yearbook of International Law Online 18, no. 1 (December 13, 2019): 134–68. http://dx.doi.org/10.1163/22115897_01801_009.

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The development of collective redress in the EU started in the 1980s and first resulted in adoption of legislation on collective injunctive and declaratory relief for the protection of specific interests, in particular consumer interests, and later focused on expanding the rules in other areas of law as well as accompanying them with rules on collective compensatory redress. As in recent years ever more mass harm cases without a proper procedural framework for tackling them have been detected, the EU has intensified its collective redress regulation activities, in particular with a view to safeguarding consumers’ interests. Although collective redress as such is generally perceived as a common feature of modern European judicial systems, the EU institutions have been tackling how best to regulate it in the European legal environment. They have produced a plethora of rather uncontrollable acts with different effects and scope of application that have introduced different and at times ambiguous definitions and concepts without enough valuable interpretation and insight into the reasons behind them. Referring to insufficient ms reaction to the 2013 Recommendation, in 2018 the Commission drafted a new, binding regime for consumer collective redress that may well require prudent ms that have already introduced compensatory collective redress to amend their recently adopted legislation. The paper presents the development of (consumer) collective redress in the EU by analysing four stages of legislative activity at the EU level and the principles and solutions of the relevant acts adopted within them.

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Fairgrieve, Duncan, and Geraint Howells. "COLLECTIVE REDRESS PROCEDURES–EUROPEAN DEBATES." International and Comparative Law Quarterly 58, no. 2 (April 2009): 379–409. http://dx.doi.org/10.1017/s0020589309001080.

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AbstractCollective redress mechanisms for consumer claims seek both to allow legal systems to accommodate mass litigation without being overwhelmed and to enable litigation to be viable where individual claims would not be economic. The article maps a number of recent reforms and reform proposals relating to consumer collective redress at national level and comments on EU developments. It notes that there is insufficient recognition of the differences between schemes geared at managing mass litigation as opposed to those aimed at facilitating otherwise non-viable claims. There are however signs that a European style of collective redress procedure is developing, which emphasize the role of public authorities and consumer organizations as gatekeepers to collective redress. The EU is unlikely to be able to impose collective redress procedures on national civil procedures, but the EU could prompt Member States to reflect on the need for national reforms. There may be limited scope for an EU mechanism to address the problem of individually non-viable consumer claims. This would however have to address certain fundamental issues such as the opt-out mechanism, cy-près distribution and funding if consumer organizations are to be encouraged to bring such actions. At a legal doctrinal level, it is interesting to note the influence of comparative studies on policy development within Member States as well as at the EU level.

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Sharma, Deepa. "Redress Of Insurance Consumers’ Grievances A Study Of Company Executives’ Perception." Paradigm 14, no. 2 (July 2010): 1–12. http://dx.doi.org/10.1177/0971890720100202.

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In modern marketing, the consumer satisfaction determines the company’s long-run success. In the case of marketing of services, like insurance, consumer satisfaction has numerous dimensions, and is, therefore, a complex phenomenon. Based on a study conducted to examine the corporate and public systems for redressing insurance consumers’ grievances, this paper seeks to report the findings pertaining to the company executives’ perception of the two systems. A representative sample of executives from all levels of the consumer grievance redress (CCR) machinery of the selected insurance corporate put forth their opinions on the nature of a CCR system, reasons behind its establishment, and the resulting benefits of maintaining the same. Furthermore, they have suggested more effective proposals for improving their own system as also the need for an external system, especially the Insurance Ombudsman.

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CHEN, Vivien, Andrew GODWIN, and Ian RAMSAY. "An ASEAN Framework for Cross-Border Cooperation in Financial Consumer Dispute Resolution." Asian Journal of Comparative Law 12, no. 1 (April 11, 2017): 167–96. http://dx.doi.org/10.1017/asjcl.2017.1.

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AbstractThe increasing integration of regional markets in Southeast Asia has led to the need for a regional framework for financial consumer protection. Access to affordable redress mechanisms is essential for consumer confidence in ASEAN’s burgeoning regional financial markets. Drawing on established channels of regional cooperation among ASEAN Member States, this article proposes a framework based on international best practices and existing financial consumer dispute resolution mechanisms in ASEAN 5 countries. It explores the need for cross-border cooperation to facilitate the effective resolution of financial consumer disputes arising from cross-border transactions. Key proposals include requiring ASEAN CIS passport operators to submit to the jurisdiction of host country financial consumer alternative dispute resolution mechanisms. The ASEAN Committee on Consumer Protection, with its contact points in each Member State and website on available consumer redress mechanisms across ASEAN, provides a platform for the strengthening of cross-border cooperation and facilitating financial consumer access to affordable redress in cross-border transactions.

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Dissertations / Theses on the topic "Consumer redress"

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Lok, Suk-yee Helen. "An evaluation of policy on consumer protection and consumer redress." Click to view the E-thesis via HKUTO, 1988. http://sunzi.lib.hku.hk/hkuto/record/B31975525.

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Lok, Suk-yee Helen, and 駱淑儀. "An evaluation of policy on consumer protection and consumer redress." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1988. http://hub.hku.hk/bib/B31975525.

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Benedict, Rebecca J. "Knowledge and attitudes of college freshmen on selected consumer redress topics /." View online, 1985. http://repository.eiu.edu/theses/docs/32211998880641.pdf.

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Chausse, Roman. "A comparative and critical discussion of the redress available to consumers by consumer courts in terms of the Consumer Protection Act 68 of 2008." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/26584.

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The fundamental consumer rights granted to consumers by the Consumer Protection Act 68 of 2008 (hereinafter referred to as the CPA) would be without meaning if no avenues of redress were available to enforce them. The National Consumer Commission as well as the National Consumer Tribunal and the consumer courts will enforce the Act. One of the more central and important aims of the CPA (section 69) is to ensure that an aggrieved consumer has access to redress, this also being one of the European Union’s consumer protection rights. The CPA therefore empowers the consumer by setting out redress options where a consumer believes that his or her right has been infringed. There is a wide range of options available to consumers if they have a complaint in terms of the CPA. Sections 68 to 76, which are found in Chapter 3 Part A to C, are the provisions that deal with the protection of Consumer Rights. In terms of the CPA, consumers are not obliged to approach the supplier against whom they have a complaint before first going somewhere else. In terms of section 69 of the Act, the category of persons listed in section 4(1) can enforce a right in terms of the Act or in terms of a transaction or agreement, or resolve a dispute with a supplier by: Referring the matter directly to the National Consumer Tribunal; referring the matter to the applicable recognised ombud with jurisdiction over the supplier and if the matter does not concern the supplier contemplated in s 69(b), referring the matter to the applicable accredited industry ombud with jurisdiction. The consumer may also apply to the relevant consumer court of the province with jurisdiction (subject to the provincial legislation governing it). A dispute may also be referred to an alternative dispute agent, filing a complaint with the National Consumer Commission or approaching a court with jurisdiction over the matter (only when all the other remedies available to that person in terms of national legislation have been exhausted). The main focus of the research will be the role of consumer courts in particular and their possible enforcement and execution shortcomings. The consumer courts are regulated on a national level in terms of the CPA and on provincial level in terms of provincial legislation of the various provinces. I will illustrate these shortcomings in a discussion of two relevant cases. A short discussion of the other options available to the consumers for redress in terms of the CPA will also be included. Other avenues of redress that will briefly be discussed are complaints lodged to the National Consumer Tribunal, the National Consumer Commission and alternative dispute resolution. Since the CPA became fully effective on the 31 of March 2011 and is more in line with international trends in consumer protection law, a short comparative study is necessary. I will be looking at the consumer law in Scotland, which is affected, by the UK consumer law in the United Kingdom.
Dissertation (LLM)--University of Pretoria, 2012.
Mercantile Law
unrestricted

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Fraser, Kim. "ReDress - ReFashion as a solution for clothing (un) sustainability." AUT University, 2009. http://hdl.handle.net/10292/817.

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The primary aim of this practice based project is to promote debate and alter perceptions of second-hand materials and ReFashion concepts. The work is positioned between the developed world business model extremes of overproduction, and over-consumption, in clothing manufacture. Practical work which represents 80% of this thesis, pitches discarded clothing as an untapped commodity. The investigation poses questions and possibilities with respect to applying the ReFashion concept to a potential business model. By developing prototypes through deconstruction and reconstruction processes, reflection upon current practices of the secondary textile industry has been possible, highlighting ReFashion as a potential ‘Materials Recovery’ process. The second outcome for the research is to provide contextualised information for the fashion manufacturing industry and government agencies, in order to develop innovative applications for new markets.

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Fitzgerald, Sharon. "The regulation of medicinal products : an analysis of the impact on pharmaceutical innovation, consumer safety and legal redress." Thesis, University of Strathclyde, 1998. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=23780.

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The adverse consequences of the use of thalidomide in the 1950s and 1960s by pregnant women, instigated law reform in the United Kingdom and Europe, in relation to product liability and the regulation of medicinal products. In this Thesis, it is suggested that a legislative framework should balance three elements: consumer safety, legal redress and pharmaceutical innovation. Chapter Three examines the development of the legislative framework in the United Kingdom following thalidomide and considers the impact of the Medicines Act 1968, the Medicines for Human Use (Marketing Authorisations Etc.) Regulations 1994 and the Consumer Protection Act 1987, together with European legislation, on medicinal products. This Chapter also examines the role of regulatory bodies such as the Medicines Control Agency, the Committee on Safety of Medicines, the European Agency for the Evaluation of Medicinal Products and the Committee on Proprietary Medicinal Products. Chapter Four analyses the three above mentioned elements and, in particular, discusses: the centralised and decentralised licensing procedures; the definition of "relevant medicinal product"; the regulation of homeopathic products, herbal products and medical devices; conflicts of interest; transparency of licensing procedures; the legal status of medicinal products; promotion by the pharmaceutical industry; information supplied to patients; pharmacovigilance; and the development risks defence. The Author concluded that the legislative framework had struck an appropriate (albeit imperfect) balance between the elements of pharmaceutical innovation, consumer safety and legal redress. The Author further concluded that issues such as patents, prescribing errors and legal aid, which are outwith the control of the Medicines Act 1968 and the Consumer Protection Act 1987, impact on the balance of these three elements. In the future, the Author suggested that research should be conducted in areas such as transparency of regulatory action, the regulation of herbal products, and the improvement of prescribing and dispensing practices.

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Flavian, Ariel. "Towards an effective class action model for European consumers : lessons learnt from Israel." Thesis, Brunel University, 2012. http://bura.brunel.ac.uk/handle/2438/7168.

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The class action is an important instrument for the enforcement of consumers' rights, particularly in personal actions for low sums known as Negative Expected Value (NEV) suits. Collective redress actions transform NEV suits into Positive Expected Value suits using economies of scale by the aggregation of smaller actions into a single legal action which is economically worthwhile pursuing. Collective redress promotes adherence to the law, deters illegal actions and furthers public interests. Collective redress also helps in the management of multiple cases in court. The introduction of a new class action model in Israel has proven to be very workable in the sense that it has improved access to justice, albeit that this system currently suffers from over-use, referred to in this work as the "flood problem". The purpose of this research is to introduce a class action model which brings with it the advantages of the Israeli model, as well as improvements upon it so as to promote consumer confidence in low figure transactions by individuals with large, powerful companies. The new model suggested in this work relies on the opt-out mechanism, monitored by regulatory bodies through public regulation or by private regulators. The reliance on the supremacy of public enforcement and follow-on actions over private stand-alone actions should make the system of collective redress more efficient than the current Israeli model, reducing the risk of a flood of actions whilst at the same time improving access to justice for large groups of claimants. Thus far, no unified European class action mechanism has been developed, and only some member states have developed their own systems. The model discussed in this work may be implemented as a unified set of rules in Europe, with some additional adjustments, such as those covering cross-border trade, to promote confidence in trade within the European Union.

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Martín, Cerezo Juan Jacobo [Verfasser]. "Consumers protection and collective redress : A comparative study between Germany and Spain / Juan Jacobo Martín Cerezo." Berlin : Freie Universität Berlin, 2019. http://d-nb.info/1198862564/34.

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YANG, HSU-CHIEH, and 楊勛傑. "The Study on Consumer Collective Redress and Class Action in the Code of Civil Procedure." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/bph834.

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碩士
國立臺北大學
法律學系一般生組
105
The purpose of this study was to research how to improve the dispute resolution of multiple parties and class action. Taiwan has confront several crisis of food safety during these years, and those crisis become many consumer litigation, how to deal with those dispute has become an important issue. This study was researching the code of civil procedure article 44-1, 44-2, 44-3 and the consumer protection law article 50, 53, 54. Those article are relate to dispute resolution of multiple parties and class action in Taiwan. Although those article has implement for over 10 years, there stillseldom caseresolute by these article, so these must be some obstacle to make those consumer protection group can’t use these article.This study was collecting all cases which relate to these article, analyze that cases and find out how to improve these articles, make more consumer protection group willing to institute an action to protect consumer.

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Schulze, Suedhoff Ulrich. "The protection of the online consumer through online dispute resolution and other models of redress." Thesis, 2001. http://hdl.handle.net/2429/11857.

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Traditional redress mechanisms such as litigation and traditional alternative dispute resolution generally fail to strengthen consumer confidence in e-commerce. Rather they may represent an additional source of uncertainty. In particular litigation fails to offer the certainty the consumer seeks. To date, neither European nor American courts have found reliable criteria for determining Internet jurisdiction and have failed to provide consistency in their decisions. In addition, uncertainty arising from unclear concepts on the enforcement level and the high volume of disputes with low monetary value have led to the development of online ADR providers that allow individuals from across the world to settle disputes. Both online mediation and online arbitration serve consumers as appropriate instruments to enforce their rights arising out of online disputes. They are designed for disputes with small monetary value and are capable of overcoming jurisdictional obstacles. On the enforcement level, online arbitration based on the New York Convention provides the consumer with a powerful tool on global level. Online consumer arbitration can ensure a maximum of enforceability if the consumer arbitration rules of online ADR providers incorporate the requirements of the New York Convention. In addition or instead of online ADR, businesses increasingly rely on other dispute avoidance and dispute settlement instruments in order to promote consumer confidence. Some of those models employed by e-commerce companies succeed in promoting trust, while others do so only to a limited extent. In particular, mandatory credit card chargeback regimes give consumers an effective and quick means of disputing a transaction with a merchant at almost no cost. On the other hand, escrow services seem to be less appropriate for the typical small amount e-commerce transaction mainly since consumers are generally not willing to pay the added costs for the use of the escrow service for the average small amount transaction. Trustmark and seal programs provide the potential to give guidance to the consumer about consumer protection standards of the online seller before any damage is done and offer effective and inexpensive certification, monitoring and enforcement procedures. However, to date trustmark and seal systems have applied these powerful tools only to a limited extent. A proliferation of trustmark and seal programs make it hard for consumers to distinguish between differences in the programs and to assess their quality. Rating and feedback systems provide an immediate and inexpensive source of information to buyers about sellers and a strong incentive for good performance to repeat sellers. These systems are prone to abuse and information gathered through these systems is often unreliable. In my thesis I argue that traditional litigation no longer provides the most appropriate means of dispute settlement in the case of small amount crossborder consumer transactions. Neither do traditional ADR mechanisms provide the most convenient and efficient method of settling online consumer disputes. Online ADR and several other models of redress successfully replace traditional mechanisms since they better meet the challenges of online disputes and live up to recognised consumer protection principles. I argue that online arbitration based on international arbitration law such as the New York Convention presents a particularly viable instrument for the settlement of the average smallamount online consumer disputes. After having sketched the jurisdictional hurdles for the resolution of online disputes I analyse whether both online ADR and other trust-creating models are capable of providing an efficient and fair redress instrument for the consumer. For this purpose, the practises and policies of online dispute resolution providers are mirrored in recognised consumer protection principles and the international legal framework. Likewise the potential and limits of other trust-creating models are explored under the question of to what extent they serve the consumer as a viable instrument to impose her rights. The guiding questions of this evaluation will be if and to what extent these recently evolved institutions meet - according to their policies and practises - the challenges set up by the particularities of online consumer transactions.

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Books on the topic "Consumer redress"

1

Council, National Consumer. Package holidays: Dreams, nightmares and consumer redress. London: National Consumer Council, 1988.

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2

Holmes, Ashley. 120 letters that get results: A consumer guide to making a complaint and demanding redress. London: Consumers' Association, 1992.

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Consumer collective redress mechanisms in competition law: Comparative analysis of Swiss, American and European Union laws & proposals for Switzerland. Zurich: Schulthess, 2014.

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The reform of class and representative actions in European legal systems: A new framework for collective redress in Europe. Oxford , Portland, Or: Hart Pub., 2008.

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Krishnamurthi, S. Consumer and law: Redressal of grievances. Lucknow: Vinod Law Publications, 2001.

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6

Leabeater, David. Putting it right for consumers: A review of complaints and redress in public services. London: National Consumer Council, 1996.

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Paul, Madan C. Consumer redressal system and consumer protection in India: An inter-disciplinary study of issues, challenges, and opportunities. Delhi: Kalpaz Publications, 2015.

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8

Simon, Morris. 14 Redress. Oxford University Press, 2016. http://dx.doi.org/10.1093/law/9780199688753.003.0014.

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This chapter concerns the seven principal aspects of redress under the Financial Services and Markets Act (FSMA) 2000. Redress may be due when the primary goal of consumer protection has failed to attain its objective and a customer suffers loss or inconvenience. This chapter considers the Financial Conduct Authority’s (FCA) requirements for firms with regard to complaint handling. It also looks at the process by which disputes between retail customers and regulated firms can be brought to the Financial Ombudsman Service (FOS) and the way in which the FOS will decide a dispute. The process by which a designated consumer body can bring complaints to the FCA regarding consumer interests, and the role of the Financial Services Compensation Scheme (FSCS), are explained. Finally, the role of consumer redress schemes, restitution orders, and other circumstances where consumers may obtain redress are explained.

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Consumer redress in the global marketplaces: Chargebacks. Paris: OECD, 1997.

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10

Council, National Consumer, ed. Complaints about negligent house surveys/valuations: A study of consumer redress. London: National ConsumerCouncil, 1988.

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Book chapters on the topic "Consumer redress"

1

Hodges, Christopher. "Consumer Redress: Ideology and Empiricism." In Studies in European Economic Law and Regulation, 793–821. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-04903-8_39.

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Şahin, Eda. "Consumer damages claims in EU competition cases." In Collective Redress and EU Competition Law, 81–111. Abingdon, Oxon ; New York, NY : Routledge, 2019. |: Routledge, 2018. http://dx.doi.org/10.4324/9781351068727-5.

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Đurović, Mateja, and Eleni Kaprou. "Collective Redress as an Ideal Model of Consumer Redress in the European Union?" In Zaštita kolektivnih interesa potrošača, 161–77. Beograd: Pravni fakultet Univerziteta Union, 2021. http://dx.doi.org/10.18485/union_pf_ccr.2021.ch9.

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Seo, Heesok. "Experimental Challenge for Collective Consumer Redress in Korea." In Innovation and the Transformation of Consumer Law, 257–69. Singapore: Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-8948-5_17.

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Huh, Youkyung. "Toward Regulatory Mass Redress Schemes—Mass Redress in Financial Mis-selling Scandals in the U.S., the U.K. and South Korea." In Innovation and the Transformation of Consumer Law, 313–38. Singapore: Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-8948-5_22.

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Montemaggiori, Flaminia. "Considering the IDD Within the EU Legal Framework on ADR Systems." In AIDA Europe Research Series on Insurance Law and Regulation, 327–47. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52738-9_13.

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AbstractThis chapter will analyse the role of IDD as the new EU legal framework for enforcing consumer ADR system in the insurance sector. After a brief examination of the main EU initiatives aimed at promoting the use of ADR for consumer’s disputes, it will consider the position of the IDD rules. Then, it will try to imagine the impact of the IDD framework on out-of-court redress for the insurance sector, with an overview of the main items that could be faced in the implementation of article 15 of the directive.

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Şahin, Eda. "Calculation and distribution of damages in collective actions for consumers." In Collective Redress and EU Competition Law, 170–88. Abingdon, Oxon ; New York, NY : Routledge, 2019. |: Routledge, 2018. http://dx.doi.org/10.4324/9781351068727-8.

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Hodges, Christopher. "Consumer Redress." In The New Regulatory Framework for Consumer Dispute Resolution, 351–70. Oxford University Press, 2016. http://dx.doi.org/10.1093/acprof:oso/9780198766353.003.0017.

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Graham, Cosmo. "Consumer ADR and Collective Redress." In The New Regulatory Framework for Consumer Dispute Resolution, 427–46. Oxford University Press, 2016. http://dx.doi.org/10.1093/acprof:oso/9780198766353.003.0021.

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Ramsay, Iain. "Consumer redress and access to justice." In International Perspectives on Consumers' Access to Justice, 17–45. Cambridge University Press, 2003. http://dx.doi.org/10.1017/cbo9780511494833.004.

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Conference papers on the topic "Consumer redress"

1

Chin Eang, Ong. "B2C E-Commerce Trust in Redress Mechanism (Cross Border Issues)." In 2003 Informing Science + IT Education Conference. Informing Science Institute, 2003. http://dx.doi.org/10.28945/2596.

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The rise of consumer concerns of trust issue in e-commerce is due to the fact that when disputes occur in the cross-border environment, what is the level of protections (redress) that is available and which jurisdictions that is applicable and enforceable. This paper discuss the issue that with the current three major redress mechanisms, Online Dispute Resolution (ODR), Country of Origin and Country of Destination. Yet, consumers trust still an issue. It is well recognized that Cross Border environment and Jurisdiction that give rise to the concerns. This paper raises perhaps more important issues that relate to the gap and loophole that be living in the three redress mechanisms and jurisdictions.

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