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Relevant bibliographies by topics / Consumer satisfaction assessment / Dissertations / Theses

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Dissertations / Theses on the topic 'Consumer satisfaction assessment'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Mouri, Nacef. "A CONSUMER-BASED ASSESSMENT OF ALLIANCE PERFORMANCE: AN EXAMINATION OF CONSUMER VALUE, SATISFACTION AND POST-PURCHASE BEHAVIOR." Doctoral diss., University of Central Florida, 2005. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/2326.

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Strategic alliances have become a recognized strategy used by firms in the pursuit of their diverse organizational objectives. Consequently, the literature on alliances is replete with research investigating the value strategic alliances generate for participating organizations. Strategic alliances have been shown to contribute to firm value through numerous sources, including scale economies, effective risk management, cost efficient market entries, and learning from partners. Largely overlooked in the literature however, are issues investigating the relationship between strategic alliances a

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2

Jones, Courtney R. "An Evaluation of Consumer Satisfaction of SafeCare® Provider Trainings." Digital Archive @ GSU, 2009. http://digitalarchive.gsu.edu/iph_theses/126.

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This capstone project was conducted to evaluate trainer trainee satisfaction and acceptability from social validation questionnaires for SafeCare provider training s conducted by the National SafeCare Training and Research Center. Data were collected from 82 training participants from 2007 to 2009. SafeCare is an evidence-based parenting skills program created for at-risk and maltreating parents. The National SafeCare Training and Research Center utilizes a trainer-training model to teach professionals at the community-level. Trainees are instructed in four SafeCare modules: health, home safet

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3

Brownrigg, Vicki J. "Assessment of web-based learning in nursing : the role of social presence /." Connect to full text via ProQuest. IP filtered, 2005.

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4

Ab, Hamid Noor Raihan. "An Assessment of the Internet's Potential in Enhancing Consumer Relationships." [Melbourne : Victoria University], 2006. http://eprints.vu.edu.au/524/1/01front.pdf.

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Motivated by the belief, 'to serve existing consumers costs less than acquiring new consumers', firms' marketing strategies then evolve around retaining consumers and building long-term consumer relationships. In the pursuit of acquiring consumer loyalty, enhancing consumer value has been the focus of many firms' relationship building efforts. Hence, this study aims to understand the affect of using the Internet as a relationship marketing tool on consumer retention as well as the determinants of online consumer satisfaction affecting loyalty and retention. Although there are many factors affe

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5

Ab, Hamid Noor Raihan. "An Assessment of the Internet's Potential in Enhancing Consumer Relationships." Thesis, [Melbourne : Victoria University], 2006. https://vuir.vu.edu.au/524/.

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Motivated by the belief, 'to serve existing consumers costs less than acquiring new consumers', firms' marketing strategies then evolve around retaining consumers and building long-term consumer relationships. In the pursuit of acquiring consumer loyalty, enhancing consumer value has been the focus of many firms' relationship building efforts. Hence, this study aims to understand the affect of using the Internet as a relationship marketing tool on consumer retention as well as the determinants of online consumer satisfaction affecting loyalty and retention. Although there are many factors affe

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6

Gaydos, Kevin R. "An assessment of service quality indicators as predictors of customer satisfacton at Diamond Lake." Morgantown, W. Va. : [West Virginia University Libraries], 2008. https://eidr.wvu.edu/etd/documentdata.eTD?documentid=5678.

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Thesis (M.S.)--West Virginia University, 2008.<br>Title from document title page. Document formatted into pages; contains viii, 77 p. : ill. Includes abstract. Includes bibliographical references (p. 74-77).

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7

Остроушко, Валерія Андріївна, та Valeriya Ostroushko. "Сучасні методи сервісного обслуговування в логістиці". Thesis, Національний авіаційний університет, 2021. https://er.nau.edu.ua/handle/NAU/50516.

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1. Цифрова трансформація: По-новому уявіть себе зовні. Accenture Digital. 2014. [Електронний ресурс]. – Режим доступу: http://www.accenture.com/us-en/Pages/insight-digital-transformation.aspx (дата звернення: 21.02.2020) 2. Транспортування. Американський журнал економіки та ділового адміністрування, 6 (1), с.34. Джон Макдональд, (1995). "Догляд за клієнтами недостатньо хороший", The TQM Magazine, Vol. 7 випуск: 4, с.5 - 8 Jyotsna Hirmukhe (2012). Вимірювання сприйняття внутрішніми споживачами якості послуг. 3. Дослідження, Маврикій. Том 3 Сара Кук та Стів Маколей, (1996). Посилене обслугову

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8

Storer, Jennifer L. "Perceptions of Diagnostic Assessment and Feedback, and Response to Treatment Recommendations among Parents of Children Newly Diagnosed with Developmental Disorders." Ohio University / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1417089311.

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9

Ілляшенко, Сергій Миколайович, Сергей Николаевич Ильяшенко, Serhii Mykolaiovych Illiashenko та І. В. Меркун. "Аналіз та удосконалення системи управління відносинами зі споживачами промислової продукції (на прикладі ТОВ «Керамейя»)". Thesis, Державний вищий навчальний заклад «Український державний хіміко-технологічний університет», 2018. http://essuir.sumdu.edu.ua/handle/123456789/67778.

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Проведено аналіз системи управління відносинами зі споживачами ТОВ «Керамейя» (м. Суми) та запропоновано рекомендації щодо її удосконалення.<br>Выполнен анализ системы управления отношениями с потребителями ООО "Керамейя" (г. Сумы) и предложены рекомендации по ее совершенствованию.<br>Analysis of customer relationship management system with consumers of LLC "Kerameya" (Sumy) and make recommendations for its improvement.

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10

Zacharias, Fabiana Costa Machado. "Avaliação da atenção em diabetes mellitus em um Centro de Saúde Escola no interior de São Paulo." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/22/22133/tde-14012014-115155/.

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Trata-se de estudo avaliativo, fundamentado no referencial de avaliação de estrutura, processo e resultado, do tipo quantitativo descritivo de corte transversal com momento, no desenho da pesquisa, de sistematização e análise de dados qualitativos. Objetivou-se avaliar a atenção à saúde aos usuários com diabetes mellitus em um Centro de Saúde Escola em Ribeirão Preto, SP. Compuseram a amostra 150 sujeitos. Para coleta de dados, entre agosto e outubro de 2012, utilizaram-se prontuários e técnica de observação direta. No momento qualitativo foram entrevistados 20 sujeitos, pertencentes à

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11

Ivarsson, Bo. "Tools for Outcome-informed management of mental illness : Psychometric properties of instruments of the Swedish clinical multicenter Quality Star cohort." Doctoral thesis, Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-7737.

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The purpose of this thesis was to investigate the psychometric properties of three global user subjective measures of the ”The Quality Star” clinical review model: Consumer Satisfaction Scale, Global Quality of Life scale, and Perceived Global Distress scale. The mental health implementation context of this review model emphasizes the client as an agent of change, taking part in shared decision making in an empowered role as collaborative partner to the professional clinicians. In Paper I study the patient self-rating Consumer Satisfaction Scale gave results comparable to those obtained by ind

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12

Gregory, Amy M. "Assessment of product and service attributes and consumers' willingness to pay in the vacation ownership industry using the Kano Model and conjoint analysis." Doctoral diss., University of Central Florida, 2011. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/4906.

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Further, since the Kano Model was initially developed more than 20 years ago in 1984 with a focus on manufacturing and durable goods, this study introduces a Modified Kano Model that may be better suited for evaluation of attributes related to services. In the Modified Kano Model, the attributes of the original Kano Model (Attractive Quality, One-Dimensional Quality, Must-be Quality, Reverse Quality, and Indifferent Quality) have been modified to better reflect the intangibility and other distinctive characteristics of services. The revised attribute categories have been titled as Desirable At

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13

Shao, Ziqiong. "An assessment of customer satisfaction management practices." Thesis, 2014. http://hdl.handle.net/10210/9286.

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M.Phil. (Engineering Management)<br>For over a decade, customer satisfaction has received increasing attention in marketing. Customer satisfaction is related to loyalty, which in tum is linked to increased profitability, market share, growth, and decreased costs.8 During the 1980s, Japanese firms won major market shares with their product quality and speed. As most leading western companies caught up with their Japanese competitors on quality, most Japanese firms were focusing on a new strategy to meet and exceed changing customer expectations in the 1990s.1 To produce loyalty to an organizati

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14

Kumar, Ritesh Navin. "Assessment of consumer expectations, experience and satisfaction with newly prescribed medications." 2004. http://catalog.hathitrust.org/api/volumes/oclc/68962831.html.

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15

Jeon, Sunran. "Mobile internet service assessment of quality and satisfaction from the customer's perspective /." 2008. http://proquest.umi.com/pqdweb?did=1564023731&sid=8&Fmt=2&clientId=14215&RQT=309&VName=PQD.

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Thesis (Ph.D.)--University of Nebraska-Lincoln, 2008.<br>Title from title screen (site viewed Nov. 20, 2008). PDF text: vi, 144 p. : ill. ; 1 Mb. UMI publication number: AAT 3315206. Includes bibliographical references. Also available in microfilm and microfiche formats.

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16

"An assessment of buyer satisfactory of a multinational air conditioning company's service division." Chinese University of Hong Kong, 1989. http://library.cuhk.edu.hk/record=b5886017.

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17

LIN, SYUAN-HUEI, and 林軒慧. "A Study on the Association among the Service Marketing, Medical Service Quality and Medical Consumer Satisfaction: A Case of the Regional Hospital Children's Joint Assessment Center." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/a92e8m.

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碩士<br>國立宜蘭大學<br>人文及管理學院高階經營管理碩士在職專班<br>107<br>This paper studies the association among the service marketing, medical service quality, and the medical consumer satisfaction and loyalty with the study subjects being the medical consumers of the Regional Hospital Children’s Joint Assessment Center. The data were collected via a satisfaction questionnaire conducted by the Joint Assessment Center of Saint Mary’s Hospital Luodong. In the questionnaire, it measured several aspects such as service marketing, medical profession, and satisfaction and loyalty. Regarding the service marketing, three comp

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18

Chireshe, Regis. "An assessement of the effectiveness of school guidance and counselling services in Zimbabwean secondary schools." Thesis, 2006. http://hdl.handle.net/10500/1645.

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The present study attempted to assess the effectiveness of the Zimbabwean secondary school guidance and counselling services from school counsellors' and students' perspective. Available literature shows that students worldwide, including Zimbabwe, experience problems which schools should solve through the provision of guidance and counselling. It was therefore, important to the researcher to assess the effectiveness of the school guidance and counselling services in meeting students' concerns. The research design consisted of a literature and an empirical study. The survey method was used

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19

Pecegueiro, José António de Freitas Vargas. "Questionário de satisfação do utente e do profissional : impacto num laboratório de análises clínicas." Master's thesis, 2015. http://hdl.handle.net/10362/15719.

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RESUMO: Temos assistido a uma evolução impressionante nos laboratórios de análises clínicas, os quais precisam de prestar um serviço de excelência a custos cada vez mais competitivos. Nos laboratórios os sistemas de gestão da qualidade têm uma importância significativa nesta evolução, fundamentalmente pela procura da melhoria continua, que ocorre não só ao nível de processos e técnicas, mas também na qualificação dos diferentes intervenientes. Um dos problemas fundamentais da gestão e um laboratório é a eliminação de desperdícios e erros criando benefícios, conceito base na filosofia LeanThink

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20

Heinemann, Moritz Alexander. "Do it yourself! : an analysis of the business opportunity of self-service technologies in the German retail industry." Master's thesis, 2019. http://hdl.handle.net/10400.14/29173.

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The implementation of self-service technologies is transforming the German retail environment. Yet, not all retailers are able to evaluate the business value of these technologies. This study synthesizes prior research to develop a conceptual framework that assesses the business opportunity of self-service technologies through the relationship between consumers’ technology readiness, their satisfaction with self-service technologies and the resulting behavioral intentions towards the respective retailers. The hypothesized framework was statistically significant supported, indicating that the t

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