Books on the topic 'Consumer satisfaction. Customer services'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 books for your research on the topic 'Consumer satisfaction. Customer services.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse books on a wide variety of disciplines and organise your bibliography correctly.
Barsky, Jonathan D. World-class customer satisfaction. Burr Ridge, Ill: Irwin Professional Pub., 1995.
Find full text1943-, Klefsjö Bengt, ed. Quality: From customer needs to customer satisfaction. London: McGraw-Hill Book Co, 1994.
Find full textTimm, Paul R. Customer service: Career success through customer satisfaction. Upper Saddle River, NJ: Prentice Hall, 1998.
Find full textJohnston, Catharine G. Beyond customer satisfaction to loyalty. Ottawa: Conference Board of Canada, 1996.
Find full textCustomer crisis: Turning an unhappy customer into a life-long client. Chicago, Ill: Probus, 1993.
Find full textMcNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1996.
Find full textSuperior customer value: Strategies for winning and retaining customers. 3rd ed. Boca Raton, FL: CRC Press, 2012.
Find full textThe 7 universal laws of customer value: How to win customers & influence markets. [Burr Ridge, IL: Irwin Professional Pub.], 1996.
Find full textCustomer retention: An integrated process for keeping your best customers. Milwaukee, Wis: ASQC Quality Press, 1995.
Find full textPage, Keith. Customer satisfaction measurement: A practical user's guide. Cheltenham: Stanley Thornes, 1995.
Find full textThe customer is CEO: How to measure what your customers want--and make sure they get it. New York: AMACOM, 1997.
Find full textGillen, Terry. 20 training workshops for customer care. Aldershot, Hants, England: Gower, 1990.
Find full textKeep the right customers: The key steps to profitable customer retention. London: McGraw-Hill Companies, 1996.
Find full textMcNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1994.
Find full textNaumann, Earl. Customer satisfaction measurement and management: Using the voice of the customer. Cincinnati, Ohio: Thomson Executive Press, 1995.
Find full textFisher, Gardial Sarah, ed. Know your customer: New approaches to understanding customer value and satisfaction. Cambridge, Mass: Blackwell Business, 1996.
Find full textKarl, Albrecht. Delivering customer value: It's everyone's job. Portland, OR: Productivity Press, 1995.
Find full textAlbrecht, Karl. Delivering customer value: It's everyone's job. Portland, OR: Productivity Press, 1995.
Find full textNaumann, Earl. Customer satisfaction measurement and management: Using the voice of the customer. Cincinnati, Ohio: Thomson Executive Press, 1995.
Find full textLiswood, Laura A. Serving them right: Innovative and powerful customer retention strategies. New York: Harper Business, 1990.
Find full textW, Duncan Robert, and Eastman Kodak Company, eds. Keeping the customer satisfied: A guide to field service. Milwaukee, Wis: ASQC Quality Press, 1989.
Find full textGlanz, Barbara A. Building customer loyalty: How you can help keep customers returning. Burr Ridge, Ill: Irwin Professional Pub./Mirror Press, 1994.
Find full textHeppell, Michael. 5 star service: How to deliver exceptional customer service. 2nd ed. Harlow, England: Prentice Hall Business, 2010.
Find full textHeppell, Michael. 5 star service: How to deliver exceptional customer service. 2nd ed. Harlow, England: Prentice Hall Business, 2010.
Find full textReilly, Thomas P. Value-added customer service: The employee'sguide for creating satisfied customers. Chicago: Contemporary Books, 1996.
Find full textCustomer service: Career success through customer loyalty. 5th ed. Upper Saddle River, N.J: Prentice Hall, 2011.
Find full textTimm, Paul R. Customer service: Career success through customer loyalty. 5th ed. Upper Saddle River, N.J: Prentice Hall, 2010.
Find full textSchmidt, Faye Nella. Client satisfaction surveying. [Ottawa]: Canadian Centre for Management Development, 1998.
Find full textGrant, McDuling, ed. Instant repeat business: Achieving amazing profit through developing customer loyalty. 2nd ed. Brisbane: Action International, 2004.
Find full textJandt, Fred Edmund. The customer is usually wrong! Indianapolis, IN: Park Avenue, 1995.
Find full textBeyond customer satisfaction to customer loyalty: The key to greater profitability. New York: American Management Association, 1996.
Find full textService-ability: Create a customer centric culture and gain competitive advantage. Chichester, U.K: Wiley, 2013.
Find full textWhite, Delano M. Instant gratification: An entrepreneur's guide to satisfying every customer, every time. Detroit, Mich: OtherSider Press, 2009.
Find full textEight to great: Eight steps to delivering an exceptional customer experience. [Place of publication not identified]: The author, 2008.
Find full textPeter, Karp, ed. Customer satisfaction: How to maximize, measure, and market your company's "ultimate product". New York, NY: American Management Association, 1989.
Find full textL, Bailey Earl, and Conference Board, eds. Creating customer satisfaction. Washington, D.C: The Conference Board, 1990.
Find full textKlefsjo, Bengt, and Bo Bergman. Quality: From Customer Needs to Customer Satisfaction. Mcgraw-Hill College, 1994.
Find full textKlefsjo, Bengt, and Bo Bergman. Quality: From Customer Needs to Customer Satisfaction. Mcgraw-Hill College, 1994.
Find full textTimm, Paul R. Customer Service: Career Success Through Customer Satisfaction. Prentice Hall, 1997.
Find full textTimm, Paul R. Customer Service: Career Success Through Customer Satisfaction. Prentice Hall, 1997.
Find full textOrganization, Asian Productivity, and APO Symposium on Customer Satisfaction in the Service Sector (1999 : Taipei, China), eds. Customer satisfaction in the service sector. Tokyo: Asian Productivity Organization, 2000.
Find full textKlaus, Philipp. Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies. Palgrave Macmillan, 2014.
Find full text