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Journal articles on the topic 'Contingency theory (Management) Conflict management'

Author: Grafiati

Published: 4 June 2021

Last updated: 2 February 2022

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1

Wilbur, Douglas, and Glen T. Cameron. "Theory Meets Practice: Updating the Contingency Theory of Conflict Management with Insights from an Adroit Practitioner." Romanian Journal of Communication and Public Relations 22, no. 2 (2020): 107. http://dx.doi.org/10.21018/rjcpr.2020.2.303.

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The contingency theory of conflict is nearing its third decade, but there is a lacuna in the literature about the development of strategy. Additionally, the contingency continuum and its stances are overdue for continued theoretical development. To address these theoretical issues, this project explores the inductively gathered knowledge of a nearly 40-year public relations (PR) practitioner about the use of aggressive and controversial public relations strategies. He codified his observation into a diagnostic software tool called the Playmaker Influence System. His observations have never bee

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Yazdanmehr, Elham, Yousef Ramezani, and Fatemeh Aghdassi. "Teacher Leadership and Conflict Management in EFL Classroom in the Light of the Contingency Theory of Human Resource Management: An Interdisciplinary Study." Theory and Practice in Language Studies 10, no. 8 (2020): 916. http://dx.doi.org/10.17507/tpls.1008.09.

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The present interdisciplinary research was enlightened by the contingency theory of human resource management (HRM) and aimed to explore Iranian EFL teachers’ leadership and conflict management styles in the private sector. To this aim, Fiedler’s leadership measurement instrument along with Thomas & Kilmann’s conflict management instrument were used to collect data from 51 EFL teachers teaching in private language institutes of Khorasan Razavi, Iran. The aim was to find what proportion of teachers were task-oriented and what proportion were relation-oriented in leadership, and which confli

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Lucas, George H., and Larry G. Gresham. "Power, conflict, control, and the application of contingency theory in marketing channels." Journal of the Academy of Marketing Science 13, no. 3 (1985): 25–38. http://dx.doi.org/10.1007/bf02729934.

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Fauzi, Hasan. "The Determinants of the Relationship of Corporate Social Performance and Financial Performance: Conceptual Framework." Issues In Social And Environmental Accounting 2, no. 2 (2008): 233. http://dx.doi.org/10.22164/isea.v2i2.34.

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The objective of this paper is to investigate relationship between CSP and CFP using contingency perspective derived from the strategic management domain. The investigation will be done using lens of slack resource and good management theory. This study is expected to provide a new insight on the link between corporate social performance and corporate financial performance using contingency perspective as suggested in the strategic management and accounting literature, an area has not been examined<br />in the prior studies. The result of this study can resolve the existing conflict<b

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Morales, Oswaldo, Andrew N. Kleit, and Gareth H. Rees. "Mining and community relations in Peru: can agreement be reached?" Academia Revista Latinoamericana de Administración 31, no. 3 (2018): 605–24. http://dx.doi.org/10.1108/arla-04-2016-0092.

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Purpose The purpose of this paper is to introduce a country’s mixed history of colonialism and cultural heritage as a background to the management of a mining company’s community engagement. Mining-related social conflicts have intensified in Peru as mining expansion challenges Andean people’s traditional livelihoods. It is generally thought that resolving such conflicts requires a set of long-term strategies and engagement. Design/methodology/approach The case study has been developed using an inductive methodology through content analysis of newspaper reports, official documents and the acad

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Jin, Yan, Austine Pang, and Glen T. Cameron. "Strategic Communication in Crisis Governance: Analysis of the Singapore Management of the SARS Crisis." Copenhagen Journal of Asian Studies 23, no. 1 (2006): 81–104. http://dx.doi.org/10.22439/cjas.v23i1.693.

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The contingency theory of conflict management and current crisis management literature are integrated in this paper to examine how crisis has been communicated and managed by the Singapore government and what kinds of strategies arose during the various stages of the SARS crisis life-cycle. Findings show that the Singapore government played a predominant role in managing how its multiple publics perceived the crisis by extensive communication through the news media. The media, in turn, playing a supporting nation-building role, assisted the government's management and communication of the cris

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Voges, Taylor, and Matthew Binford. "SO ORDERED: A Textual Analysis of United States’ Governors’ Press Release Responses to the COVID-19 Pandemic." Special Issue on COVID-19 4, no. 2 (2021): 221–46. http://dx.doi.org/10.30658/jicrcr.4.2.2.

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The COVID-19 pandemic presents a unique environment from which each individual state, in the United States, has been forced to address their publics. In order to understand how each state has engaged with this pandemic, a textual analysis of each state’s governor’s first press release was conducted; five thematic trends were identified. Through use of the social trust approach to risk communication and the contingency theory of strategic conflict management (using external threat variables), the implications of these press releases are discussed.

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Swiercz, Paul M., and Linda P. Flynn. "A CONTINGENCY MODEL OF MANDATED MEDIATION: LESSONS FROM THE RAILWAY LABOR ACT." International Journal of Conflict Management 4, no. 1 (1993): 61–74. http://dx.doi.org/10.1108/eb022721.

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Over the past decade there has been an upsurge of interest in the study of mediation. Much of the current interest is the consequence of mediation's apparent success in the management of labor‐management conflicts. It is suggested here that a critical examination of mandated mediation—a long standing, but neglected part of negotiation under the Railway Labor Act of 1926—can make substantive contributions to the development of mediation theory. This paper proposes a conceptual model for understanding context, process, and outcome constraints on the performance of mandated mediation.

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Prasad, Bhaskar, and Paulina Junni. "Understanding top management team conflict, environmental uncertainty and firm innovativeness." International Journal of Conflict Management 28, no. 1 (2017): 122–43. http://dx.doi.org/10.1108/ijcma-02-2016-0006.

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Purpose The purpose of this study is to understand the impact of top management team (TMT) processes on firm innovativeness. Firm innovativeness is critical for organizational survival. Yet, the authors’ understanding about the key determinants of firm innovativeness is limited, particularly concerning the role of TMT dynamics. Drawing on upper echelon’s theory, the authors develop and test hypotheses concerning the influence of two TMT processes, namely affective conflict and cognitive conflict, on firm innovativeness. They also explore the boundary conditions of TMT dynamics by examining the

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10

Dant, Rajiv P., and Patrick L. Schul. "Conflict Resolution Processes in Contractual Channels of Distribution." Journal of Marketing 56, no. 1 (1992): 38–54. http://dx.doi.org/10.1177/002224299205600105.

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On the basis of power theory, theory of relational exchange, and related literature from the fields of organizational behavior, political science, and communications, a set of hypotheses are derived to predict the choice of the four archetypal conflict resolution strategies proposed by March and Simon. Specifically, the contingent impacts of issue characteristics, dependency, and the emergent sentiments of relationalism on this choice behavior are evaluated empirically within the franchised channel of fast food restaurants. The results reveal a high overall incidence of the integrative problem

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11

Chin, Tachia, and Ren-huai Liu. "Understanding labor conflicts in Chinese manufacturing: a Yin-Yang harmony perspective." International Journal of Conflict Management 26, no. 3 (2015): 288–315. http://dx.doi.org/10.1108/ijcma-09-2014-0074.

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Purpose – The purpose of this paper is to employ a Yin-Yang harmony perspective to propose a novel circled 5C model to understand the unique harmonizing process of how conflicts are resolved in China. Despite increasing research on labor conflicts in Chinese manufacturing, Western theories still can not explain how Chinese culture influences conflict management. Design/methodology/approach – The authors investigate a large manufacturer where a severe labor strike happened in South China. A mixed-methods research design is adopted. The scale of Chinese harmony and analysis of variance are used

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12

Tafon, Ralph V. "Taking power to sea: Towards a post-structuralist discourse theoretical critique of marine spatial planning." Environment and Planning C: Politics and Space 36, no. 2 (2017): 258–73. http://dx.doi.org/10.1177/2399654417707527.

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Responding to calls for a more theoretically driven, post-positivist and radical marine spatial planning research that approaches the policy as a political project, this paper develops a post-structuralist discourse theory approach to critical marine spatial planning. Elaborating radical contingency as an ontological condition of social life, which points to the ineradicability of power and conflict in marine spatial planning social relations, the paper problematizes marine spatial planning as constituting politics, or key practices that attempt to organize human coexistence and thus, conceal

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13

Lumpkins, Crystal Y., Jiyang Bae, and Glen T. Cameron. "Generating conflict for greater good: Utilizing contingency theory to assess Black and mainstream newspapers as public relations vehicles to promote better health among African Americans." Public Relations Review 36, no. 1 (2010): 73–77. http://dx.doi.org/10.1016/j.pubrev.2009.08.010.

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14

Preston-Whyte, Robert A. "The Politics of Ecology: Dredge-mining in South Africa." Environmental Conservation 22, no. 2 (1995): 151–56. http://dx.doi.org/10.1017/s0376892900010201.

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The objective of interest-groups is to influence policy. Conflict is inevitable when two or more interest-groups are in competition for scarce resources. It then becomes the responsibility of the state to accommodate or resolve the conflict. However, an additional complexity occurs if the state agencies are themselves undergoing transformation, as has recently occurred in South Africa.These issues are explored, using as a case-study the conflict that occurred between environmental interestgroups and a mining company over an application to dredge-mine the sand dunes that line the eastern shores

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15

Liu, Ying, and Long Hu. "Research on management strategy of coordination behavior of task conflicts in in-service thermal power unit operation based on big data modeling." Thermal Science 23, no. 5 Part A (2019): 2703–11. http://dx.doi.org/10.2298/tsci181208183l.

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With the development of the internet and information technology, the in-service thermal power unit is facing more challenges, and the innovation of the operation and management mode of the in-service thermal power unit is urgent and necessary. From the perspective of work conflict, this paper constructs a multi-objective genetic algorithm, which introduces big data modelling technology into the management innovation of in-service thermal power units. The algorithm solves the relationship between various operating entities in active thermal power units through functions. In order to get the opt

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16

Koslowsky, Meni, and Joseph Schwarzwald. "THE USE OF POWER TACTICS TO GAIN COMPLIANCE: TESTING ASPECTS OF RAVEN'S (1988) THEORY IN CONFLICTUAL SITUATIONS." Social Behavior and Personality: an international journal 21, no. 2 (1993): 135–43. http://dx.doi.org/10.2224/sbp.1993.21.2.135.

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French and Raven's sixfold taxonomy has been used widely to examine social influence processes. A recent elaboration by Raven (1988a) proposes that the use of power tactics is situationally contingent, depending on availability of alternatives. The present study examined the pattern of power tactic preferences as a function of setting and status. A total of 89 subjects were given scenarios describing an attempt to influence another party. The scenario differed in setting (work vs. school) and status level of the influencing agent (manager or teacher vs. employee or student). Factor analysis in

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17

Monteiro de Carvalho, Marly. "An investigation of the role of communication in IT projects." International Journal of Operations & Production Management 34, no. 1 (2013): 36–64. http://dx.doi.org/10.1108/ijopm-11-2011-0439.

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Purpose – The purpose of this paper is to explore communication management in information technology (IT) projects and to identify barriers to communication, from both individual and organisational standpoints, and from distinctive stakeholders' points of view (project management office (PMO), project manager, IT and business personnel). Design/methodology/approach – A case-based research in a large IT service provider was conducted, mixing qualitative and quantitative data. A literature review shed light on different epistemological fields, and different aspects of communication in IT project

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18

Fürst, Andreas, Martin Leimbach, and Jana-Kristin Prigge. "Organizational Multichannel Differentiation: An Analysis of Its Impact on Channel Relationships and Company Sales Success." Journal of Marketing 81, no. 1 (2017): 59–82. http://dx.doi.org/10.1509/jm.14.0138.

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This article examines whether and how a company's division of segment- and task-related responsibilities among multiple sales channels affects the relationships in the multichannel (MC) system and, ultimately, the company's sales success. Building on open systems theory, the authors develop an overarching framework of organizational MC differentiation that distinguishes between two generic approaches: segment differentiation and task differentiation. They predict that these two approaches affect key relationship and performance outcomes of an MC system, but do so differently and contingent on

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Zhang, Yejun, and Min (Maggie) Wan. "The double-edged sword effect of psychological safety climate: a theoretical framework." Team Performance Management: An International Journal 27, no. 5/6 (2021): 377–90. http://dx.doi.org/10.1108/tpm-01-2021-0005.

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Purpose Psychological safety climate has been commonly conceptualized as a facilitative team property. Despite the literature review and meta-analysis conducted recently, little is known about the potential dark side of psychological safety climate. The purpose of this paper is to develop a theoretical framework to advance our understanding of both the bright and dark sides of psychological safety. Design/methodology/approach Drawing on extant theories and previous literature, the authors propose a conceptual framework of the mechanisms and boundary conditions underlying the relationship betwe

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20

Wang, Xiaoyan, Liangmou Gao, and Zhong Lin. "Help or harm? The effects of ICTs usage on work–life balance." Journal of Managerial Psychology 34, no. 8 (2019): 533–45. http://dx.doi.org/10.1108/jmp-02-2019-0093.

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Purpose Leveraging boundary theory and person–environment fit theory, the purpose of this paper is to propose a model that illustrates the process by which nonwork-related information and communication technologies (ICTs) usage during office hours affects family-to-work conflict (FWC) and work–family balance satisfaction (WFBS), and the moderating effect of family–work segmentation preference (FWSP) in that process. Design/methodology/approach Analyses using PROCESS were conducted to analyze the proposed relationships on survey-collected data. Findings Augmented ICTs usage led to greater perce

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21

Indiya, Gulali Donald, Johnmark Obura, and J. K. Mise. "Effect of Organization Culture on organization performance on Public Universities in Kenya." European Scientific Journal, ESJ 14, no. 19 (2018): 15. http://dx.doi.org/10.19044/esj.2018.v14n19p15.

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Organizational culture is the adhesive holding companies together in a country and is characterized by stability processes, collectivity and predictability, and is a source of recreation, of new opportunities as well as of conflicts and of dynamics. Recent studies on organization culture have anchored organization culture on individualism, uncertainty avoidance power distance, masculinity and long term orientation, employee longevity, adhocracy culture and clan culture. This contradictions reveal that it remains unknown of organization culture based on individual values, assumptions, values an

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22

Song, M. "Conflict Management and Innovation Performance: An Integrated Contingency Perspective." Journal of the Academy of Marketing Science 34, no. 3 (2006): 341–56. http://dx.doi.org/10.1177/0092070306286705.

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23

Loveridge, Catherine E. "Contingency Theory." JONA: The Journal of Nursing Administration 18, no. 6 (1988): 22???25. http://dx.doi.org/10.1097/00005110-198806010-00007.

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24

Blut, Markus, Nima Heirati, and Klaus Schoefer. "The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress." Journal of Service Research 23, no. 2 (2019): 156–73. http://dx.doi.org/10.1177/1094670519894643.

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While numerous studies have examined the benefits of customer participation (CP), understanding of the dark side of involving customers in service firms’ processes is limited. This study proposes that the changing role of customers who actively participate in service co-development can cause role stress and negative feelings, which may, in turn, reduce customer satisfaction and the perceived value of participation. We develop and test a comprehensive role theory–based framework for CP-role stress. Using a video-based experiment, behavioral lab experiment, and field study, we find that greater

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25

Tonge, Jonathan. "Consociational Theory and Conflict Management." Government and Opposition 45, no. 2 (2010): 290–93. http://dx.doi.org/10.1111/j.1477-7053.2009.01312.x.

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26

Stone, Thomas H., and Faye I. Smith. "A Contingency Theory of Human Resource Management Devolution." Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration 13, no. 1 (2009): 1–12. http://dx.doi.org/10.1111/j.1936-4490.1996.tb00097.x.

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27

Puck, Jonas F., Anne Katrin Neyer, and Tobias Dennerlein. "Diversity and conflict in teams: a contingency perspective." European J. of International Management 4, no. 4 (2010): 417. http://dx.doi.org/10.1504/ejim.2010.033610.

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28

LEATHERMAN, JANIE, and RAIMO VÄYRYNEN. "Conflict Theory and Conflict Resolution." Cooperation and Conflict 30, no. 1 (1995): 53–82. http://dx.doi.org/10.1177/0010836795030001003.

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29

Jaatinen, Miia. "Lobbying for conflict accommodation — a contingency model." Corporate Communications: An International Journal 3, no. 1 (1998): 23–42. http://dx.doi.org/10.1108/eb046550.

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30

Furlan Matos Alves, Marcelo Wilson, Ana Beatriz Lopes de Sousa Jabbour, Devika Kannan, and Charbel Jose Chiappetta Jabbour. "Contingency theory, climate change, and low-carbon operations management." Supply Chain Management: An International Journal 22, no. 3 (2017): 223–36. http://dx.doi.org/10.1108/scm-09-2016-0311.

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Purpose Drawing on the theory of contingency, the aim of this work is to understand how supply chain-related contingencies, arising from climate change, are related to changes in the organisational structure of firms. Further, the authors explore how this relationship influences the perception of sustainability managers on the adoption of low-carbon operations management practices and their related benefits. Design/methodology/approach To achieve this goal, this research uses NVivo software to gather evidence from interviews conducted with ten high-level managers in sustainability and related

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31

Sillince, John A. A. "A Contingency Theory of Rhetorical Congruence." Academy of Management Review 30, no. 3 (2005): 608–21. http://dx.doi.org/10.5465/amr.2005.17293722.

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32

Coleman, Peter T., Katharina G. Kugler, and Ljubica Chatman. "Adaptive mediation: an evidence-based contingency approach to mediating conflict." International Journal of Conflict Management 28, no. 3 (2017): 383–406. http://dx.doi.org/10.1108/ijcma-11-2016-0090.

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Purpose Although mediation has increased considerably in popularity and usage, it lacks a coherent framework and evidence base to illuminate the conditions under which different types of mediation strategies are most effective. This has resulted in a wide array of strategies and tactics being offered to mediators, with little sense of which may work best under different conditions. This paper aims to further develop a contingency model of adaptive mediation. Design/methodology/approach The current paper extends previous research on adaptive mediation by presenting findings from focus group and

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33

Klein, Mark. "Conflict management as part of an integrated exception handling approach." Artificial Intelligence for Engineering Design, Analysis and Manufacturing 9, no. 4 (1995): 259–67. http://dx.doi.org/10.1017/s089006040000281x.

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AbstractCollaborative design conflicts are an important type of process “exception,” that is, a real-life contingency such as a process change, execution error, or missed opportunity that leads to suboptimal performance of a collaborative process. This paper presents an integrated computational approach to collaborative process exception handling that avoids important weaknesses in current conflict management methods through the synergistic integration of conflict, workflow, and rationale technology. The approach is based upon an inclusive dependency language plus coordination services for dep

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Van De Vliert, Evert, and Boris Kabanoff. "Toward Theory-Based Measures of Conflict Management." Academy of Management Journal 33, no. 1 (1990): 199–209. http://dx.doi.org/10.5465/256359.

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Conbere, John P. "Theory building for conflict management system design." Conflict Resolution Quarterly 19, no. 2 (2001): 215–36. http://dx.doi.org/10.1002/crq.3890190206.

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Van de, E., and B. Kabanoff. "TOWARD THEORY-BASED MEASURES OF CONFLICT MANAGEMENT." Academy of Management Journal 33, no. 1 (1990): 199–209. http://dx.doi.org/10.2307/256359.

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37

Ziegert, Jonathan C., David M. Mayer, Ronald F. Piccolo, and Katrina A. Graham. "Collectivistic Leadership in Context: An Examination of How and When Collective Charismatic Leadership Relates to Unit Functioning." Journal of Leadership & Organizational Studies 28, no. 2 (2021): 112–36. http://dx.doi.org/10.1177/1548051820986536.

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This research explores the nature of collective leadership by examining the boundary conditions of how and when it relates to unit functioning. Building from a contingency perspective that considers the impact of contextual factors, we propose that collective charismatic leadership will be associated with lowered unit conflict, and this relationship will be strengthened by the contingency elements of individual charismatic leadership, task complexity, and social inclusion. Furthermore, we propose that the interactions of collective charismatic leadership with these contextual factors will rela

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Otley, David. "The contingency theory of management accounting and control: 1980–2014." Management Accounting Research 31 (June 2016): 45–62. http://dx.doi.org/10.1016/j.mar.2016.02.001.

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Ismail, Kamisah, Suria Zainuddin, and Noor Sharoja Sapiei. "The Use of Contingency Theory in Management and Accounting Research." Asian Journal of Accounting Perspectives 3, no. 1 (2010): 22–37. http://dx.doi.org/10.22452/ajap.vol3no1.3.

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Weill, Peter, and Margrethe H. Olson. "An Assessment of the Contingency Theory of Management Information Systems." Journal of Management Information Systems 6, no. 1 (1989): 59–86. http://dx.doi.org/10.1080/07421222.1989.11517849.

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Evans, John H., Barry L. Lewis, and James M. Patton. "An economic modeling approach to contingency theory and management control." Accounting, Organizations and Society 11, no. 6 (1986): 483–98. http://dx.doi.org/10.1016/0361-3682(86)90032-2.

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Gendreau, Paul, and Shelley J. Listwan. "Contingency Management Programs in Corrections: Another Panacea?" Journal of Contemporary Criminal Justice 34, no. 1 (2018): 35–46. http://dx.doi.org/10.1177/1043986217750426.

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The mantra of best practices in corrections, while well intended, may lead to iatrogenic consequences. Community corrections and prisons are under increasing pressures to manage their caseloads; moreover, the current accountability and get-tough agenda in corrections demands offenders take on more responsibility for their behaviors. As a consequence, we predict more episodes of “panaceaphilia” or quick fix solutions because corrections jurisdictions in the United States are under tremendous pressure to handle their populations at this point in time. In this article, we focus on contingency man

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Collin, Sven-Olof Yrjö. "The boards functional emphasis a contingency approach." Corporate Board role duties and composition 4, no. 2 (2008): 24–39. http://dx.doi.org/10.22495/cbv4i2art2.

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The understanding of the board of a corporation and its behavior is limited, despite the board’s societal importance. We present a contingency approach to the board’s functional emphasis, considering a fourth function in addition to monitoring, decision making, and service or resource provision. The additional function is conflict resolution (or principal identification). The approach contrasts with mainstream research by assuming that the firm is a nexus of investments, avoiding the empirical assumption that the shareholder is the sole principal. We derive propositions that are not restricted

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Zelt, Sarah, Jan Recker, Theresa Schmiedel, and Jan vom Brocke. "A theory of contingent business process management." Business Process Management Journal 25, no. 6 (2019): 1291–316. http://dx.doi.org/10.1108/bpmj-05-2018-0129.

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Purpose Many researchers and practitioners suggest a contingent instead of a “one size fits all” approach in business process management (BPM). The purpose of this paper is to offer a contingency theory of BPM, which proposes contingency factors relevant to the successful management of business processes and that explains how and why these contingencies impact the relationships between process management and performance. Design/methodology/approach The authors develop the theory by drawing on organizational information processing theory (OIPT) and applying an information processing (IP) perspe

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Pędziwiatr, Ewelina. "Contingency theory in the EU projects context." Zeszyty Naukowe Wyższej Szkoły Humanitas Zarządzanie 19, no. 2 (2018): 171–80. http://dx.doi.org/10.5604/01.3001.0012.2046.

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The article analyzes the possibility of implementation of contingency theory in EU project management. Author presents the evolution of the understanding of contin¬gency theory and how researches defined contingencies described as factorts that influ¬ence the management process. Article presents the specific contingencies for EU projects management in the context of 2014 – 2020 EU budget regulations. Paper discuss the be¬nefits and the barriers of the implementation of the contingency theory in EU projects management.

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46

Williams, Paul, Nicholas Ashill, and Earl Naumann. "Toward a contingency theory of CRM adoption." Journal of Strategic Marketing 25, no. 5-6 (2016): 454–74. http://dx.doi.org/10.1080/0965254x.2016.1149211.

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Zhang, Juyan, Qi Qiu, and Glen T. Cameron. "A contingency approach to the Sino–U.S. conflict resolution." Public Relations Review 30, no. 4 (2004): 391–99. http://dx.doi.org/10.1016/j.pubrev.2004.08.014.

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Khalifa, Mohamed, Angela Yan Yu, and Kathy Ning Shen. "Knowledge management systems success: a contingency perspective." Journal of Knowledge Management 12, no. 1 (2008): 119–32. http://dx.doi.org/10.1108/13673270810852430.

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PurposeThis paper aims at clarifying important contingencies for the success of knowledge management systems (KMS). More specifically, a model is developed based on the IS success model, the resource‐based view and the knowledge‐based view to explain both direct and indirect effects of KMS on organizational performance.Design/methodology/approachTo test the proposed model, a survey study was conducted involving over 100 organizations that implemented various functions of KMS. The data were analyzed using structural equation modelling for the simultaneous testing of the measurement and structur

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S. Smith, Jeffery, Jayanth Jayaram, Frederic Ponsignon, and Jeremy S. Wolter. "Service recovery system antecedents: a contingency theory investigation." Journal of Service Management 30, no. 2 (2019): 276–300. http://dx.doi.org/10.1108/josm-01-2018-0026.

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Purpose The purpose of this paper is to examine the influence of different antecedent factors (contingencies) on the design of a service recovery system (SRS). Design/methodology/approach A conceptual model was framed and a series of hypotheses generated and tested using data from 158 practicing managers using a multivariate general linear modeling technique. Findings The analyses indicated that firms, by and large, mainly considered environmental factors in the SRS design. Additional evidence suggests that managers do consider other contingencies but may do so in a fragmented manner. The resu

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Jehn, Karen A., and Corinne Bendersky. "INTRAGROUP CONFLICT IN ORGANIZATIONS: A CONTINGENCY PERSPECTIVE ON THE CONFLICT-OUTCOME RELATIONSHIP." Research in Organizational Behavior 25 (January 2003): 187–242. http://dx.doi.org/10.1016/s0191-3085(03)25005-x.

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