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1

Darendeli, Izzet Sidki. "AN INVESTIGATION OF FIRM RESPONSES TO RAPID VS. CONTINUOUS INSTITUTIONAL CHANGE: DYNAMIC VIEW OF FIRM PERFORMANCE AT POST-ENTRY." Diss., Temple University Libraries, 2015. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/333881.

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Business Administration/Strategic Management<br>Ph.D.<br>This dissertation consists of three essays broadly centering on external changes and how organizations respond to these change by altering themselves. My investigations focus on knowledge transfer and innovation related firm responses with an emphasis on firms’ especially, Multinational Enterprises’ (MNEs) market strategies such as ownership, governance and location choices and their non-market strategies such as political networking and stakeholder management. I'm particularly interested in emerging countries and the changing institutional environment in those contexts. To study changes occurring in different speeds and varying firm responses to them, I have hand-collected longitudinal datasets for different industries and employed both qualitative and quantitative methodologies: my datasets covers both moderately-dynamic industries such as multinational construction and retailing and as well as more knowledge-intensive industries such as multinational pharmaceutical, electronics and computer & software industries. Chapter 1: MNE Legitimacy in the Eyes of the People: Insights from Libya about Surviving Association with an Overthrown Regime In the first chapter, I investigate how firms respond to changes that are less-anticipated and takes place in a rapid fashion. Differentiating between the learning that MNEs accumulate at the host-countries and related learning they transfer from similar locations, this paper is built upon and extend theories about how MNEs, cope with institutional voids and transitions in relation to their political connections, corporate social responsibility strategies and interactions with stakeholders in the emerging countries. In order to do so, I conducted an in-depth qualitative study on how different MNEs with different interaction levels to the Gaddafi Regime, society, tribes and the new government in Libya were affected by the Arab Spring. In this paper, using the Arab Spring as a natural experiment and employing Qualitative Comparative Analysis (QCA) and Fuzzy-set methodology, we build new theory on how MNEs can survive and even thrive during times of fast institutional transitions. We introduce “the legitimacy of the government” as an alternative measure of host-country political environment assessment and suggest that MNEs that deepened, broadened and expanded their political connections and strategies to multiple political actors and complemented them with CSR related activities fare better major institutional changes at the host countries. In addition, the results suggest that host-country only specific learning can lock-in MNEs not to see the changing “tea leaves” if they don't complement it with their recent related experiences from their operations other countries. Chapter 2: The Effect of Different Post-Entry Experiences on Changing Market Entry Choices The second chapter focuses on post-entry operations of multinational retail firms that are required to offer a standardized service for an effective knowledge redeploying, but also need to recombine their HQ knowledge with the knowledge that the subsidiaries possess, to ensure adaptation to the local conditions at the same time. The change, now being the multiple uncertainties related with multinational retail chains’ internationalization into different locations, I first analyze how these firms decide on efficient firm boundaries and positioning after their entry into the host countries, and then investigate effects of these post-entry choices on their performance at the host-countries. Constructing a novel data-set of MNEs post-entry commitments in the host countries, my study reviews MNEs’ behavior after they have entered a foreign country and individually tracks their alteration of its ownership and retail format changes over time within that country starting from 1975 and until 2013. This paper provides a more process-based understanding of MNEs’ choices and strategies at the host countries, which extends the scant literature on mode-dynamics. The empirical results show that; MNEs are more likely to change their governance modes after the negative initial performance rather than after the positive initial performance, however, they tend to act completely in the reverse fashion for their decisions regarding changing their initial format choices at post-entry. I also show that the MNEs that change these initial market entry choices regardless of the initial performance have higher probability of survival at the host countries at post-entry, controlling for the dissimilarity between the home and the host countries and after taking into consideration of the possible selection effect of initial market entry decisions. Chapter 3: Differential Effects of Local, Foreign Firms and Supra-National Institutions on the Pace of Institutional Change in Developing Countries In the third chapter, I track changes in local innovation process and IP regime at the same time in the knowledge intensive patent areas such as pharmaceuticals, computer, software and electronics in developing countries. My focus is on Trade Related Intellectual Property Standards (TRIPS) agreement which was signed between developed and developing countries that made it compulsory in emerging countries the protection of product patents along with the process patents. Developing countries were given a 10-year allowance until January 1, 2005, in order to bring their patent system into line with TRIPS obligations as well as other flexibilities. Interestingly, while some of the developing countries such as India used these flexibilities and waited until the end of the 10-year allowance, some countries such as Brazil, Korea and Turkey ratified the TRIPS agreement and put the new regulations into action right away. We explain the variation in developing countries’ rate of TRIPS compliance by new institutionalism and co-evolutionary perspectives, by presenting a framework that shows effects of different actors within innovation systems on different trajectory and rates of institutional change. The results indicate that higher composition of local firms result in slower change of the IP Regime in developing countries, while higher the Advanced Country Multinationals, faster the change. I also find that supranational institutions such as IMF moderate this relationship.<br>Temple University--Theses
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Gřešák, Ondřej. "Kritické faktory implementace Corporate Performance Management (CPM)." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-6098.

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This thesis addresses a new management approach - "Corporate Performance Management" (CPM). It sets forth the concept of this new approach as a business performance monitoring and strategic support tool, its assumptions, framework, components, relationship to business intelligence, and related methodologies. Particular focus is placed on "key performance indicators" (KPI), their characteristics, segmentation, methods for their selection, and implementation procedures. The theoretical part of this work is devoted to creating a methodology by which CPM can be effectively implemented on projects in the financial sector with an emphasis on the critical success factors of such a project as a whole. The primary elements of this methodology are the selection of the best possible metrics, the project's overall success and the development of efficient reporting. The practical part of this work initially introduces "Project KPI 2008", which ran in Komerční banka (Czech Commercial Bank), then pits it against the theoretical methodologies defined in the theoretical section. The entire project is then assessed based on the results of the comparison, and finally, conclusions and recommendations are made for the future of this project. The main asset of this thesis is its creation of the afore-mentioned management methodologies and the ideal, course to be taken in implementing a KPI-focused project. This work is valuable not only for investigating key performance indicators themselves, but also as an informative tool for managers who would like to acquaint themselves with or learn more about the CPM concepts in general.
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Kasan, Karim. "Performance of a new single sideband (SSB) continuous phase modulation (CPM)." Thesis, CentraleSupélec, 2021. http://www.theses.fr/2021CSUP0010.

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Dans cette thèse, nous étudions la modulation par déplacement de fréquence à bande latérale unique (SSB-FSK), un schéma de modulation de phase continue (CPM) ayant, par essence, la caractéristique original du spectre à bande latérale unique (BLU). Tout d’abord, nous présentons l’origine du signal à partir de la physique quantique. Ensuite, nous proposons un détecteur de séquence à maximum de vraisemblance (MLSD) simplifié pour les schémas CPM conventionnels, basé sur le réarrangement montré dans le modèle de signal SSB-FSK. Pour exploiter pleinement les performances de la SSB-FSK, nous examinons la probabilité d’erreur du signal, l’occupation de la bande passante et la complexité du récepteur. Étant donné que différentes mesures de performance sont prises en compte, nous avons utilisé une optimisation multi-objectifs pour obtenir de nouveaux schémas SSB-FSK plus performants que les schémas CPM classiques. En outre, nous proposons une solution pour simplifier la complexité des signaux SSB-FSK en utilisant la décomposition de la modulation d’amplitude d’impulsion (PAM). Les impulsions PAM ont été obtenues à partir d’un algorithme que nous avons développé. En outre, nous proposons une séquence d’entraînement générique optimale pour l’estimation conjointe de la synchronisation des symboles, du décalage de fréquence et de la phase de la porteuse pour la synchronisation en mode burst. La séquence d’entraînement a été obtenue en utilisant les bornes de Cramér-Rao<br>In this PhD thesis, we investigate the single-sideband frequency shift keying (SSB-FSK), a continuous phase modulation (CPM) scheme having, by essence, the original feature of the single-sideband (SSB) spectrum. First, we present the origin of the signal from quantum physics. Then, we propose a simplified Maximum likelihood sequence detection (MLSD) detector for conventional CPM schemes based on the rearrangement shown in the SSB-FSK signal model. To fully exploit the SSB-FSK performance, we examine the signal error probability, bandwidth occupancy, and receiver complexity. Since different performance metrics are considered, we employed a multi-objective optimization to achieve new SSB-FSK schemes that outperform conventional CPM schemes. Moreover, we propose a solution to simplify the complexity of SSB-FSK signals using the pulse amplitude modulation (PAM) decomposition. The PAM pulses were achieved from an algorithm we developed. Furthermore, we offer an optimum generic training sequence for the joint estimation of symbol timing, frequency offset, and carrier phase for burst mode synchronization. The training sequence was obtained using the Cramér-Rao bounds
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Koucký, Jiří. "CPM a zavedení dashboardingu v praxi." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-15555.

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Corporate Performance Management (CPM) is a broad concept focused on managing performance of companies and is related to information technologies like Business Intelligence (BI). CPM and its associated technologies are currently one of the most tracked areas in the field of business informatics. The reason is the growing market competition, globalization, the dynamic changes on the market and the growing need for companies to effectively manage their performance. The aim of the theoretical part of the thesis is to familiarize readers with this concept, with its components and link to business informatics. The work focuses on a specific area of CPM, which is monitoring and analysis, i.e. dashboarding. In the thesis there is analyzed monitoring and analytical functionality of the software Microsoft Office PerformancePoint Server 2007 (PPS). Furthermore, there are identified dashboard and scorecard concepts and analyzed the characteristics and categorization of dashboards. There are various best-practices approaches to deployment of dashboarding into business. In the thesis there are mentioned some of these practices and basic rules for proper dashboard design. At the end of the theoretical part of the thesis there are evaluated the world's leading suppliers of CPM solutions. The aim of the practical part of the thesis is design and documentation of CPM dashboarding solution based on the real business data of the company that provides consulting services and develops BI software. The solution is designed in the PPS software and its purpose is to support the company's management in terms of monitoring the effectiveness of internal and external projects and business activities of the company. The solution is not a definitive CPM solution, but a step by the company to reveal possible weaknesses in the organization and encourage efforts to develop its own holistic CPM solution.
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Janata, Pavel. "Možnosti CPM řešení v bankovnictví." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-15494.

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This thesis addresses issues of measuring and managing the performance of commercial bank institutions by means of a system called Corporate Performance Management (CPM). The theoretical part of this work is devoted to introduction of banking industry and methods of performance measurement in commercial banks. It introduces a general concept and key components of CPM supported by Business Intelligence technology. In the practical part of this work there is introduced the design of two concrete CPM solutions which are being currently built in banks -- KPI processing and interest margin calculation. The main thesis contribution to the existing literature is a creation of complex material about relevant aspects of implementation CPM solutions in data warehouses of commercial banks and creation the conceptual design of a concrete solution.
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Pokorný, Jiří. "What-if analýza v nástroji CPM." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-76062.

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This thesis deals with the management approach in performance management, today known world by the concept of Corporate Performance Management. CPM describes the relationship to Business Intelligence and methodologies, processes, metrics and technologies that together form the concept. There is also a description of CPM applications which cover the five most commonly deployed areas. The second part is devoted to what-if analysis that is one of several methodologies which are part of the CPM package. It also contains the list of competing tools that cover this area. The following hypothetical example of putting what-if analysis, aimed at resolving issues of fictitious company, related to costs, revenue and profit. Example is based on technology developed at IBM Cognos TM1. During the example solutions are presented with all the basic functionality that this technology offers.
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Temple, Kip. "ARTM TIER II WAVEFORM PERFORMANCE." International Foundation for Telemetering, 2003. http://hdl.handle.net/10150/606713.

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International Telemetering Conference Proceedings / October 20-23, 2003 / Riviera Hotel and Convention Center, Las Vegas, Nevada<br>One of the charters of the Advanced Range Telemetry (ARTM) program was to develop more spectrally efficient waveforms while trying to maintain similar performance to the legacy waveform, Pulse Code Modulation/Frequency Modulation (PCM/FM). The first step toward this goal was the ARTM Tier I family of waveforms which include Feher patented, quadrature phase shift keying, -B version (FQSPKB) and shaped offset quadrature phase shift keying, Telemetry Group version (SOQPSK-TG). The final step was development of Tier II, an even more spectrally efficient waveform, multi-h Continuous Phase Modulation (CPM). This paper characterizes the performance of this waveform when applied in an airborne telemetry environment and, where appropriate, comparisons are made with existing Tier 0 and Tier I waveforms. The benefits, drawbacks, and trade-offs when applying this waveform in an airborne environment will also be discussed.
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Čuka, Ondřej. "CPM a jeho efektivní podpora v IS." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-3245.

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Diplomová práce popisuje moderní koncept řízení Corporate Performance Management a jeho efektivní podporu v informačních systémech organizace. První část práce se věnuje základním principům CPM, vycházejících ze současných manaţerských systémů, a jejich provázanosti na business intelligence technologie. Uvádí procesy, metriky, technologie, metodiky a přístupy, které se v rámci řízení výkonnosti a jeho zavádění v organizaci pouţívají. Druhá část práce se jiţ zabývá reálným projektem implementace řízení výkonnosti ve skupině RWE CZ. Popisuje průběh tohoto projektu a konfrontuje ho s doporučeními, která uvádí teorie. Pro jednotlivé fáze projektu jsou pak odvozeny kritické faktory úspěchu. V závěru práce je navrţena kategorizace těchto faktorů a ke kaţdému z faktorů je uvedeno doporučení pro jeho řešení.
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Svoboda, Ondřej. "CPM - Řízení podnikové výkonnosti v prostředí telekomunikační společnosti." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-77722.

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This diploma thesis deals with the corporate performance management which represents a new direction in utilizing of data produced by Business Intelligence. An application of this approach in a telecommunications operator environment is a major contribution of this thesis. Theoretical principles of corporate performance management which capture, for instance, analysis of components, architecture, future development and current state of the market are described in the first two chapters. The third charter is an introductory part to the practical one because it deals with selected implementation methodology of corporate performance management. This thesis concentrates on two parts within the framework of this methodology -- analysis and proposal. While the fourth chapter characterizes the initial situation and a methodology of collecting of data, the fifth and sixth chapters create a core of this diploma thesis. The fifth chapter, which focuses on the analysis mentioned above, surveys a current state of the parts needed in order to propose CPM and where it is necessary the fifth chapter submits proposals of changes. The sixth chapter creates a complex proposal of CPM in a real environment based on the analysis of current situation in the company and from the proposals of changes. This proposal represents a summary of theoretical knowledge of corporate performance management and the current situation in the telecommunications company. The last seventh chapter makes recommendations which would contribute to the future implementation of the proposed corporate performance management.
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Rubáš, Jan. "Řešení controllingových úloh na platformě CPM." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-85259.

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This work deals with the principles and methods of executing common managerial accounting tasks using Corporate Performance Management tools and technologies. The aim of the work is to analyze different practices, compare them and assess them against non-CPM solutions, especially ERP and spreadsheet solutions. The selection of tasks is based on a survey conducted among Czech companies and includes planning, budgeting, cost allocations and variance analysis. Conclusions are derived from the managerial accounting theory, fundamental works of Business Intelligence and personal experience gained through twelve CPM implementation projects. The conclusions are mostly platform-independent since functionality of several diverse CPM products is taken into account. The work highlights not only advantages but also restrictions of CPM tools and technologies. Many of the conclusions can be directly applied in practice. Work may be beneficial especially for business consultants and for companies considering the implementation of CPM.
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Mimra, Tomáš. "Analýza trhu CPM aplikací pro malé a střední podniky." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-19155.

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Business Intelligence is one of the fastest growing areas of computer science. Corporate Performance Management (CPM) is often referred as next-generation of Business Intelligence (BI). Recently leading vendors of BI and CPM software and applications were primarily engaged in creating products for large enterprises and corporations. However, now they have also started to aim at the segment of SMEs (small and medium enterprises). This thesis analyzes the CPM market in segment of small and medium enterprises. Introductory part deals with my own research. This research was conducted on a sample of firms from SME whose business activities are within the same industry. The research focuses on the expectations and demands from reporting tools and CPM applications. The second half of the chapter is evaluating the information obtained, which will serve in the next section. The second part introduces principles of corporate performance management (CPM), describing the basic functionality that CPM applications cover and showing which added value is offered to companies. Furthermore, this chapter focuses on market analysis and identification of the main vendors of CPM applications for small and medium-sized businesses. The final part of the chapter defines criteria for evaluating CPM tools for reporting. The final part of diploma thesis has a practical character. It describes installation and setting up BI/CPM suite of applications from two chosen vendors and shows possibilities in their tools for creating reports. Finally these reporting tools are compared by predefined criteria from the previous chapter.
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Chvalovská, Jana. "Řízení podnikové výkonnosti (CPM) v obchodních organizacích." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-75464.

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Corporate Performance Management (CPM) is currently one of the most developing branches of informatics due to the fact that it is a tool that allows managers to effectively manage their company and thereby increase its competitiveness in the market. This thesis focuses on the individual elements of the CPM, particularly on the managerial methods, metrics and business processes, which are generally characterized first and then applied to business organizations that operate in the area of retailing. There is also a fourth CPM element - CPM applications, but a detailed description is not covered by this work. The aim of this thesis is mainly to define the basic (core) processes in retailing and describe their characteristics using informatics approaches. Each process is then assigned to managerial methods that can be used in evaluating the performance of these processes and to specific examples of metrics for which appropriate dimensions are further defined. The main contribution of this work is the analysis of processes in the retailing industry, using methods and approaches used in informatics - characteristics such as purpose of the process, events that trigger the process, inputs and outputs of the process and metrics, which are assigned to the corresponding dimensions, are defined for each process.
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Kanuščák, Marek. "Rozvoj modelu MBI v oblasti podpory finančnej konsolidácie na platforme CPM." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-203798.

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This thesis occupies with the issue and support of financial consolidation platform CPM (Corporate Performance Management). The aim of this thesis is the creation of tasks related to the lifecycle of the project implementation of CPM solution to support financial consolidation in sufficient detail for the development of a MBI model (Management of Business Informatics). This thesis also occupies with the detailed processing of key activities and links with the existing MBI environment. The theoretical part deals with analysis of the available resources, it describes the process of financial consolidation and CPM platform. The practical part is based on the theoretical knowledge as well as practical knowledge and uses both of them as a basis to processing them into a form, so, they comply with the MBI rules. The added value of this thesis is the creation of new tasks, their key activities and the links to existing MBI content in order to increase the efficiency of the worker, which uses the model. Regarding several tasks, there were created definitions of new applications, documents and metrics for the further development of MBI model.
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Synek, Pavel. "Analýza trhu s nástroji CPM pro finanční konsolidaci." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-124763.

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This thesis is devoted to market with Corporate performance management (CPM) tools. Due to the fact that the area of CPM tools is extensive, the thesis is focused mainly on financial consolidation. One of the goals of this thesis is to describe process of financial consolidation. There are used various consolidation tools today. Therefore, another goal of this thesis is to describe categories of tools and their basic characteristics.. The goals mentioned above are achieved by examining the available recourses and their subsequent connection to the desired whole which describes the consolidation process and categories of tools. The first part addresses the financial consolidation process, followed by commented research of sources, after which there is the part devoted to possible requirements for consolidation tools. The source of requirements is quoted literature and the own experience from the real project. The second part of this thesis is devoted to practical example in which the criteria for evaluation of consolidation tools are defined. There are evaluated two tools -- tool based on MS Excel and CPM tool Oracle Hyperion. The defined criteria are used to describe the difference between tools and to make overall evaluation. The output of this thesis is set of criteria under which are possible to evaluate tools. Another output of the thesis is performed analysis on selected tools. The main contribution of this thesis is created criteria and the process of creation of weights, followed by demonstration of the use of practical example. The criteria are based on the consolidation process and requirements described in theoretical part of the thesis.
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Křepinská, Veronika. "Řízení podnikové výkonnosti na bázi Business Intelligence." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-12241.

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Nowadays, corporations run their business on dynamic markets with really harsh competition. If they want to survive, they need to manage their business effectively and increase corporate performance. Management is today highly supported by information and communication technologies that develop and bring new solutions and technologies continuously. One of these new solutions is Corporate Performance Management based on Business Intelligence technologies that enables complex and integrated view of business performance and its management. This thesis is devoted to this new developing approach in IS/ICT. Readers will become familiar with its basic principles, advantages, particular components and process of implementation. After this more theoretical part, follows the practical issue - realization of this solution for an existing organization in order to get expected results and effects. The solution is designed for a company that provides consulting and software development in Business Intelligence technologies. According to the cycle of CPM, firstly, a Performance Management method is chosen, after that the corporate strategy and concrete KPIs as they enhance the goals and strategy achievement. Afterwards data sources are identified and optimized as needed. On these data sources, all the visualization tools for Performance management are developed. In this case we are talking about interactive scorecards and dashboards. After this phase, the solution is ready for the developers to create it in the concrete application. In this case the Microsoft Office PerformancePoint Server 2007.
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Staněk, Pavel. "Plánování jako součást konceptu CPM a jeho praktická implementace." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-10473.

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Diploma thesis is focused on enterprise planning. The main part of the thesis is dedicated to the design of the planning model in the SW company, which comes from real condition of big SW company. The first chapter introduces the world of enterprise planning to the reader. There are clarified reasons of current rise of demand in this area of planning and the advantages of its use. The following chapter explains the essential theory related to enterprise planning area. It also mentions other system approaches to enterprise planning. In the end of the chapter there are described main principles of the CPM concept and its relation to enterprise planning. The fourth chapter is aimed at the current state, requirements and the issues of the planning processes in companies. The outcome of this chapter is set of recommendations for company planning process and company plans itself. The next chapter familiarizes the reader with the current market situation of the planning suites. There are described main players on this market (and their products), acquisitions proceeded in last time and awaited evolution in future. The sixth chapter is focused on the real planning project itself. It introduces the used product -- Cognos Planning. It follows with description of the main principles of model building -- the essential terminology, key plan objects on which basis is the model built and the process of the model development. At the end of chapter is the summary of the project and its contribution to company. The end of thesis depicts expected progress in this sphere of planning and evaluates the fulfillment of thesis targets and its contribution to this area.
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Ellerker, Simon Christopher. "Continuous change, process and performance improvement : a holistic systems perspective." Thesis, University of Salford, 1998. http://usir.salford.ac.uk/26659/.

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The business market of today is much more complex than it has ever been before, making it much more difficult for businesses to not only enter the market place, but to also survive and compete successfully against rival firms. The relatively recent pressures of rapid technological development, changing markets and market forces, as well as the fast-paced dynamic nature of the individual markets themselves, all demand that organisations change and adapt on a continuous basis. Various approaches to change and continuous improvement that currently exist within available literature, all of which suggest different methods for changing and improving an organisation. The available literature was used to create a comprehensive implementation program/methodology that guides organisations through the process of change and improvement. This change and improvement program was then tested within several case study organisations within the North West of England. The selected case study organisations represent a cross-section of industries: world class organisations, who have been recognised for their excellence through Excellence North West (an independent organisation that audits companies using the European Foundation Quality Model - EFQM - refer to appendix Q); organisations that plan and either succeed or fail and finally organisations who do not formally plan for change/improvement and who either succeed or fail. The conclusions of the case study research show that organisations could make use of an holistic implementation guide to help them manage the change and improvement process. The implementation program developed from best practice and theory provides an original holistic systems approach that has proven itself to be a robust methodology within several companies in the North West, through its convergence with company best practice. The originality stems from the implementation process which was developed by the author, from the various approaches available in current literature, and from the fact that it combines strategic organisational change management with continuous improvement - a need identified by Choi (1995). Further work and testing of the implementation program would be required to determine if it is generic.
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Rorato, Junior Célio. "Uma contribuição para o entendimento do uso das ferramentas de Corporate Performance Management (CPM) no sistema de contabilidade gerencial." Pontifícia Universidade Católica de São Paulo, 2012. https://tede2.pucsp.br/handle/handle/1506.

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Made available in DSpace on 2016-04-25T18:39:49Z (GMT). No. of bitstreams: 1 Celio Rorato Junior.pdf: 2614987 bytes, checksum: 23047b430fbce8a6e121ac85363684bc (MD5) Previous issue date: 2012-07-12<br>The object of study is the use of the tools of Business Intelligence (BI) more specifically those tools that support the concept of Corporate Performance Management (CPM) by Brazilian companies. Used as a form of technology in information systems for decision support (DSS) and Executive Information (IES) by the system of Management Accounting. The methodology was based on the theoretical foundations of Management Accounting as an instrument of the Controllership to provide information for decision-making; in the relationship of information systems with the Management Accounting; and the concept of BI and CPM through literature. We performed a research that is descriptive and uses a quantitative approach, using a questionnaire answered by the professionals of the Controllership and BI that use tools that support the concept of CPM. The sample consists of 22 companies. As a result it was concluded that the tools that support the concept of CPM facilitate changes in the management accounting tasks with different levels of extension and that companies are prioritizing the modules of the tools of Financial Planning and Financial Consolidation. We also found that companies with systems that support the concept of CPM have a design of the broad scope of management accounting, and worry about the timeliness and characteristics of the aggregation / integration<br>Esta dissertação buscou investigar como objeto de estudo o uso das ferramentas de Business Intelligence (BI), mais especificamente as que suportam o conceito de Corporate Performance Management (CPM) pelas empresas brasileiras. Usadas como uma tecnologia na forma de sistemas de informação de apoio à decisão (SADs) e de informação executiva (SIEs), pelo sistema da Contabilidade Gerencial. A metodologia baseou-se na fundamentação teórica da Contabilidade Gerencial como instrumento da Controladoria para fornecimento de informações para a tomada de decisão; no relacionamento dos sistemas de informação com a Contabilidade Gerencial; e na conceituação de BI e CPM através de pesquisa bibliográfica. Realizou-se um estudo quantitativo-descritivo, que foi conduzido por meio de uma pesquisa empírica com 22 empresas, usando um questionário respondido pelos profissionais da área de Controladoria e de BI, que usam as ferramentas que suportam o conceito de CPM. Como resultado se concluiu que estas ferramentas facilitam mudanças nas tarefas da Contabilidade Gerencial com níveis de extensão diversos e que as empresas estão priorizando os módulos das ferramentas de Planejamento Financeiro e de Consolidação Financeira. Encontrou-se, também, que empresas com sistemas que apoiam o conceito de CPM possuem um desenho do sistema de Contabilidade Gerencial de amplo escopo, e se preocupam com as características da tempestividade e agregação/integração
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Daniels, Robin C. "Performance measurement system design for continuous improvement in cellular manufacturing." Thesis, Loughborough University, 1995. https://dspace.lboro.ac.uk/2134/6876.

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The shortfalls of traditional measures of manufacturing performance are well documented and the drive to become World Class has led many industrialists and academics to explore alternative methods of performance measurement. Empirical research in the areas of management accounting practice, strategy formulation and goal congruence has established some key cornerstones. There remains, however, a shortage of research into the behavioural consequences of performance measures and the potential for exploiting this link in the pursuit of continuous improvement activities. This research uses the production facility of Dunlop Cox Ltd. as a case study in which an analysis of the existing performance measurement system and its behavioural consequences provides the basis for the introduction of a Cell Generated Performance Measurement System which drives kaizen and can be compared directly with the existing, imposed, system.
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Dyntar, Ladislav. "Analýza, výběr a zavedení CPM řešení pro malou firmu." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-162584.

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This thesis is devoted to the modern management concept of Corporate Performance Management (CPM, enterprise performance management) and its implementation in selected small company. The first part focuses on the description of the concept of CPM and its individual components (processes, methodologies, metrics and applications). The theoretical part also deals with selected implementation procedures and available CPM maturity models. In the second part a particular small company is introduced to the reader, together with its activities, organizational structure and the reasons behind their interest in CPM. It is then followed by an analysis of the company, its CPM maturity and proposed steps for CPM implementation. These steps are based on the framework presented in this work, which was created by combining different approaches to CPM implementation and available CPM maturity model. The third part, devoted to the implementation of CPM, starts with an analysis of the CPM in the cloud market, followed by a review of two selected solutions. To select the appropriate application, a multi-criterion model is created. The description of actual implementation, and evaluation of its results are included in the last chapter.
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Poellabauer, Christian. "Q-Fabric: System Support for Continuous Online Quality Management." Diss., Available online, Georgia Institute of Technology, 2004:, 2004. http://etd.gatech.edu/theses/available/etd-04082004-134256/unrestricted/poellabauer%5Fchristian%5F200405%5Fphd.pdf.

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Thesis (Ph. D.)--Computing, Georgia Institute of Technology, 2004.<br>Pande, Santosh, Committee Member ; Pu, Calton, Committee Member ; Schwan, Karsten, Committee Chair ; Franke, Hubertus, Committee Member ; Eisenhauer, Greg, Committee Member. Vita. Includes bibliographical references (leaves 158-169).
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Huysamen, Gideon Johannes. "The development of a corporate performance communication system that facilitates continuous productivity improvement." Pretoria : [s.n.], 2006. http://upetd.up.ac.za/thesis/available/etd-03102006-113010/.

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Pamanes, Castillo Guillermo. "Continuous improvement of occupational safety performance in aerospace production systems through collaborative automation." Thesis, Massachusetts Institute of Technology, 2016. http://hdl.handle.net/1721.1/104279.

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Thesis: S.M., Massachusetts Institute of Technology, Department of Mechanical Engineering, 2016. In conjunction with the Leaders for Global Operations Program at MIT.<br>Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2016. In conjunction with the Leaders for Global Operations Program at MIT.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references.<br>Employee health and safety are a top priority in aerospace manufacturing. As companies increase their production systems capacity in preparation for upcoming rate targets, new opportunities for continuous improvement start becoming evident and time critical. A strong collaboration of Health and Safety, Quality, Manufacturing and Research and Technology groups is paramount to ensure that adequate technologies are developed and deployed in the right stages of the manufacturing system in a way that is compliant with both technology readiness and the business needs. The integration of collaborative automation on ergo-motivated continuous improvement projects pose two major challenges in this aerospace manufacturing process. Firstly, the availability of resources to measure the current state, i.e. the identification and prioritization of the sub-steps and specific tasks in the process that require technological intervention. Secondly, the potential incompatibility of production systems, continuous improvement and technology development road maps that limit the speed at which new technologies flow to the shop floor. By leveraging the existence of historical safety performance and labor-tracking data, the proposed methodology offers an immediate approximation of occupational risk of the current state. This allows a "first gate" deliverable for any given continuous improvement project for the Occupational Health and Safety group with minimal use of resources, a framework for the R&D organizations to create and prioritize ergonomically-driven projects and ultimately complement business cases to propel technologies towards final deployment. The methodology results in a statistical risk profile that highlights the manual sub-steps of a product line that show better candidacy for collaborative automation. Continuous improvement and conventional Lean/Six Sigma tools where furthermore applied to demonstrate process capability and move a collaborative robot through the production system implementation roadmap in record timing.<br>by Guillermo Pamanes Castillo.<br>S.M.<br>M.B.A.
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Fanseka, Gezani Samuel. "Experiences of secondary school management teams in the implementation of continuous assessment." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/28650.

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The 1994 democratic elections marked a great turning point in the history the of the South African education system. A call from many politicians and academics for dismantling apartheid education which was racially biased was subsequently made. This was supported by theorists and educational reformers such as Darling-Hammond (1996) and Sizer (1984) who suggested that an educational transformation that would provide South African learners with the necessary knowledge and skills to think critically was required. Following this call, in 1997, a National Curriculum Statement (NCS), with its accompanying assessment policy in a form of continuous assessment (CASS), was introduced in South African schools. This study focuses on the experiences of secondary schools management teams (SMT) in the implementation of continuous assessment. This study is informed by the findings of Chisholm (2001) and Jansen&Christie (1995) who contend that the hasty implementation of CASS was extremely problematic for school managers. The objective was to explore the role of principals, deputy principals, and heads of departments (as managers of schools) in the implementation of the continuous assessment policy. Furthermore, the study aimed to investigate the kind of support the Limpopo Department of Education provides to the SMT for the successful implementation of CASS. The study was conducted in six secondary schools in the Malamulele East Circuit, Vhembe District in Limpopo Province in the following schools: Deliwe, Dlayani, Falaza Gembani, Ndhengeza, and Yollisa and it employed a qualitative research approach. Semi-structured individual interviews were used to collect data from principals, deputy principals and heads of departments. In addition, semi-structured focus-group interviews were conducted with heads of departments in order to get in-depth understanding with regard to their experiences when implementing a continuous assessment policy. This study found that members of the SMT in many secondary schools in the Malamulele East Circuit did not receive training for the implementation of continuous assessment and as a result, they lack clarity in many critical aspects of this assess1nent policy. It has further been found that the majority of the members of the SMT lack a conceptual understanding of what CASS is and also the role they are supposed to play in its implementation. Consequently, educators are still relying much on tests to judge the performance of the learners. In the light of this, it is therefore recommended that principals, deputy principals and heads of departments be provided with extensive training which would generate a deeper conceptual understanding of this assessment policy. Copyright<br>Dissertation (MEd)--University of Pretoria, 2012.<br>Education Management and Policy Studies<br>unrestricted
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Vetander, Robert. "Performance management boards on the bank floor : A study on the use of performance management boards as a foundation for continuous improvement in a Swedish bank." Thesis, KTH, Industriell produktion, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-49961.

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Lean production is a production philosophy that is usually associated with theautomotive industry and companies like Toyota and Scania. The Nordic bank Nordeahas chosen to use the same approach to streamline production of their banking servicesand they call their concept Lean Banking. Within the Swedish banking industry Nordeais a pioneer within Lean production and the effects on the result have been verypositive.Nordea Account Products is the division within Nordea where the lean implementationstarted. Work in this division includes administration of loan products, cards, and ATMtransactions and the production takes place in what the report calls team level. Any teamthat has undertaken a transformation process to become lean uses a whiteboard, called aPerformance management board or PM board, to visualize the development ofperformance indicators and what activities the team is working with to achieve localperformance targets. Daily meetings, called performance management meetings, areheld to keep the team on track with the performance indicators, goals and improvementactivities in focus.In this thesis, work with the daily performance management in four teams at NordeaAccount Products has been studied. The findings has been reflected partly in Nordea'sown guidelines for how work should be conducted, and the relevant literature on thesubject. Furthermore, a benchmark made on the truck manufacturer Scania to see howthe daily monitoring and work with lean production is done there. The main scope is tosee if a company working with administrative production can learn anything from anexperienced production company within the industry, given that they both work withlean principles.The findings of the study summarizes that a connection between Nordea and Scania canbe made despite the fact that they work in very different industries. Nordea has comevery far on their lean journey but there is room for improvement. It is proposed thatNordea ensures the interest and commitment of the top managers to get a true chain ofdemand of the performance indicators on team level. And more resources have to beallocated to continuous improvement work on team level. Furthermore, it is suggestedthat Nordea considers the use of improvement teams in order to exploit the truepotential of the staff in the continuous improvement work. It is also suggested that keyindicators, with an emphasis on quality indicators, are made more measurable andtangible in order to stimulate continuous improvement. There is also potential forimprovement in the designs of charts, standards and in use of Value Stream mapping
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Houston, Edward Brian. "The Use of Stormwater Modeling for Design and Performance Evaluation of Best Management Practices at the Watershed Scale." Thesis, Virginia Tech, 2006. http://hdl.handle.net/10919/34850.

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<p>The use of best management practices or BMPs to treat urban stormwater runoff has been pervasive for many years. Extensive research has been conducted to evaluate the performance of individual BMPs at specific locations; however, little research has been published that seeks to evaluate the impacts of small, distributed BMPs throughout a watershed at the regional level. To address this, a model is developed using EPA SWMM 5.0 for the Duck Pond watershed, which is located in Blacksburg, Virginia and encompasses much of the Virginia Polytechnic and State Institute's campus and much of the town of Blacksburg as well. A variety of BMPs are designed and placed within the model. Several variations of the model are created in order to test different aspects of BMP design and to test the BMP modeling abilities of EPA SWMM 5.0. Simulations are performed using one-hour design storms and yearlong hourly rainfall traces. From these simulations, small water quality benefits are observed at the system level. This is seen as encouraging, given that a relatively small amount of the total drainage area is controlled by BMPs and that the BMPs are not sited in optimal locations. As expected, increasing the number of BMPs in the watershed generally increases the level of treatment. The use of the half-inch rule in determining the required water quality volume is examined and found to provide reasonable results. </p><p>The design storm approach to designing detention structures is also examined for a two-pond system located within the model. The pond performances are examined under continuous simulation and found to be generally adequate for the simulated rainfall conditions, although they do under-perform somewhat in comparison to the original design criteria. </p><p>The usefulness of EPA SWMM 5.0 as a BMP modeling tool is called into question. Many useful features are identified, but so are many limitations. Key abilities such as infiltration from nodes or treatment in conduit flow are found to be lacking. Pollutant mass continuity issues are also encountered, making specific removal rates difficult to define. </p><br>Master of Science
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Franklin, Timothy William. "The organisational culture gap between management and work groups : links with continuous improvement performance in the UK manufacturing sector." Thesis, University of Brighton, 2010. https://research.brighton.ac.uk/en/studentTheses/a7a40241-4efb-4920-a9e0-a1f887a65863.

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Considerable research into the strength of organisational culture and the links with performance has been undertaken in recent decades. Acceptance of widely shared or strong cultures outperforming narrowly shared or weak cultures is limited. The demarcation point between strong and weak cultures is not clearly defined. This thesis presents research that investigates the organisational cultures, continuous improvement capability and the continuous improvement performance of 10 work groups within three manufacturing companies in the South of England. The quantitative methods employ the Broadfoot and Ashkanasy (1993) organisational profile, the CIRCA CI (1997) self assessment tool and a Continuous Improvement performance assessment tool which was informed by the work of Borg et al. (2006). Semi-structured interviews were also conducted in this longitudinal study. A co-production of knowledge stage following the field study provides additional findings.
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Bereskie, Ty Anthony. "Drinking water management and governance in small drinking water systems : integrating continuous performance improvement and risk-based benchmarking." Thesis, University of British Columbia, 2017. http://hdl.handle.net/2429/61464.

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Drinking water suppliers face challenges associated with changing populations, evolving economies, aging infrastructure, and shifting consumer demands. In small drinking water systems (SDWSs), these challenges are amplified by the pressure created from financial shortfalls and limited human resources. SDWSs are prone to higher rates of drinking water quality failure, are more vulnerable to spatiotemporal variability in water quality, and may be more susceptible to waterborne disease outbreaks than larger systems. Despite these challenges, SDWSs are overlooked in traditional academic and industrial studies, which often place a focus on larger, more complex drinking water supply systems (DWSSs) and the exploration, development, and implementation of new treatment technologies. Given the current state of SDWSs, the main objectives identified for this research were to incentivize continuous performance, improve data resolution and water quality assessment practices for decision-making, and propose an improved drinking water quality management approach for SDWSs. This was accomplished in four distinct steps. The first step was to review the current state of practice of quality management systems and drinking water management systems and approaches in different parts of the world and within Canada to identify management gaps and potential areas for improvement. The second step was to explore the concept of continuous performance improvement and incentivize implementation through functional performance benchmarking. The third step was to improve on current drinking water quality assessment and benchmarking practices by implementing risk through quantifying degrees of compliance/non-compliance and spatial (i.e. location in the distribution system) and temporal (i.e. seasonal) variability through fuzzy rule-based modeling. The fourth and final step was to propose an improved drinking water management framework that fits within the bounds of Canada’s current decentralized governance system. The results of this research have the potential to be used by drinking water utility managers, operators, and planners to improve drinking water quality management in SDWSs at the federal, provincial/territorial, and municipal levels and improve on the current drinking water quality assessment and decision-making processes in place.<br>Graduate Studies, College of (Okanagan)<br>Graduate
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Traikova, Aneta. "A Systematic Approach for Tool-Supported Performance Management of Engineering Education." Thesis, Université d'Ottawa / University of Ottawa, 2019. http://hdl.handle.net/10393/39879.

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Performance management of engineering education emerges from the need to assure proper training of future engineers in order to meet the constantly evolving expectations and challenges for the engineering profession. The process of accreditation ensures that engineering graduates are adequately prepared for their professional careers and responsibilities by ensuring that they possess an expected set of mandatory graduate attributes. Engineering programs are required by accreditation bodies to have systematic performance management of their programs that informs a continuous improvement process. Unfortunately, the vast diversity of engineering disciplines, varieties of information systems, and the large number of actors involved in the process makes this task challenging and complex. We performed a systematic literature review of jurisdictions around the world who are doing accreditation and examined how universities across Canada, US and other countries, have addressed tool support for performance management of engineering education. Our initial systematic approach for tool supported performance management evolved from this, and then we refined it through an iterative process of combined action research and design science research. We developed a prototype, Graduate Attribute Information Analysis (GAIA) in collaboration with the School of Electrical Engineering and Computer Science at the University of Ottawa, to support a systematic approach for accreditation of three engineering programs. This thesis contributes to research on the problem by developing a systematic approach, a tool that supports it, a set of related data transformations, and a tool-assessment checklist. Our systematic approach for tool-supported performance management addresses system architecture, a common continuous improvement process, a common set of key performance indicators, and identifies the performance management forms and reports needed to analyze graduate attribute data. The data transformation and analysis techniques we demonstrate ensure the accurate analysis of statistical and historical trends.
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Tinkler, Elias, and Patrik Westlin. "Fostering Continuous Improvement and Innovation Through the Complaints Process : A case study at a global manufacturing company." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-79940.

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Quality and innovation are central elements in a successful business, where organizations are not solely looking to satisfy existing customers with high quality but to create novel solutions for future customers as well. As a result, addressing both concepts are vital for sustaining business longterm, which has led to a conflict regarding where companies should allocate their efforts. This study analyzed a global manufacturing company’s complaints management (CM) process, where quality and innovation were addressed with the study questions: How can the CM process be improved to reduce recurring complaints? and How can the CM process be improved to foster innovation?. To answer these, a qualitative approach was used in forms of unstructured and semi-structured interviews as well as quality management &amp; control tools. The variables analyzed were partly constructed from the extensive literature review and partly from the employees involved with the CM process. The results showcased negligence towards the CM process, where process description and governance as well as knowledge management were lacking. Practical implications of the study indicates that if the CM process receives more focus in regards to the mentioned factors, the quality and its ability to foster innovation as well innovation will be improved. Theoretical implications of the study indicates a misalignment between the perception of the CM process and the actions of the company. Employees found it essential to the company’s strategy whereas the process, despite this received attention. These implications are limited to large manufacturing companies and in order to generalize the results, further research is required.
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Tjale, Matshediso Patricia. "The utilisation of performance management and development system for continuous professional development of nurse educators in Gauteng Nursing Colleges." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/65860.

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Introduction and Background A performance management and development system (PMDS) policy acknowledges the right of every employee to be exposed to continuous professional development (CPD), and states that it is the duty of every manager to assure the CPD of nurse educators. As a significant part of the academic staff in nursing education institutions, nurse educators are also subjected to the PMDS as academic career progression is dependent on the PMDS. In-service education and CPD are mandatory and are supported by the National Skills Development Act 37of 2008. However, CPD remains a challenge in nursing, as the South African Nursing Council has not yet made CPD compulsory for re-registration of professional nurses. Purpose To explore and describe the utilisation of PMDS for continuous professional development of nurse educators in Gauteng nursing colleges. To recommend strategies for continuous professional development for nurse educators in Gauteng nursing colleges. Methodology A qualitative, explorative, descriptive and contextual approach was used to obtain information from ten focus groups in Gauteng nursing colleges. Purposive sampling methods was used to select participants from the nurse educators currently working in three nursing colleges in Gauteng. Data was collected by means of interviews followed by data analysis using Tesch’s method of data analysis. Findings The following six main themes emerged as: PMDS as a cyclic approach, inadequate development, inadequate support, psychological impacts, policy related factors and suggested improvements. Conclusion The study concluded that some of the nurse educators emphasised that the utilisation of PMDS for continuous professional development of nurse educators in Gauteng nursing colleges brought positive reinforcement for their professional development, while other nurse educators highlighted that PMDS was not properly utilised and had negative implications on their development. Recommendations for nursing education and Department of Health have been clearly described.<br>Dissertation (MCur Nursing Science)--University of Pretoria, 2017.<br>Nursing Science<br>MCur Nursing Science<br>Unrestricted
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Nxumalo, G. L. "The application of the six sigma quality concept to improve process performance in a continuous processing plant." Thesis, Stellenbosch : Stellenbosch University, 2005. http://hdl.handle.net/10019.1/50467.

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Thesis (MScEng)--University of Stellenbosch, 2005.<br>ENGLISH ABSTRACT: This report presents the application of the six sigma quality concept in solving a true business problem. Six sigma is a quality improvement and business strategy/tool developed by Motorola in the mid 1980s. It aims at delivering products and services that approach levels of near perfection. To achieve this objective a six sigma process must not produce more than 3.4 defects per million opportunities, meaning the process should be at least 99.9997% perfect [Berdebes, 2003]. Motorola's success with six sigma popularised the concept and it has now been adopted by many of the world's top compames e.g. General Electric, Allied Signal-Honeywell, etc. All the six sigma companies report big financial returns as a result of increased quality levels due to the reduction in the number of defects. 'General Electric reports annual benefits of over $2.5 billion across the organisation from six sigma' [Huag, 2003]. The six sigma concept follows a five step problem-solving methodology known as DMAIC (Define, Measure, Analyse, Improve, Control) to improve existing processes. Each of these steps makes use of a range of tools, which include quality, statistical, engineering, and business tools. This report first gives a theoretical presentation on quality and six sigma, attempting to answer the question 'What is six sigma'. A step-by-step guide on how to go through the DMAIC problem solving cycle is also presented. The six sigma concept was demonstrated by application to the colour removal process of a continuous processing plant manufacturing refined sugar. Colour removal is a very important process in sugar refining since the purpose of a refinery is to remove colour and other impurities from the raw sugar crystals. The colour removal process consists of three unit operations; liming, carbonation and sulphitation. Liming involves the addition of lime (calcium hydroxide) required for the formation of a calcium precipitate in the next unit operations. Carbonation is carried out in two stages; primary and secondary carbonation. Both stages involve the formation of a calcium carbonate precipitate, which traps colour bodies and other impurities. Sulphitation occurs in a single step and involve the formation of a calcium sulphite precipitate which also traps impurities. The pH and colour are the main variables that are being monitored throughout the colour removal process. Colour removal process Raw sugar Melting Carbonation Crystalli ~ Liming ~ c::J Secondary f+ Sulphitation .. Sugar sation Figure 1: Colour removal process The pH control of the two colour removal unit operations; carbonation and sulphitation, is very poor and as a result the colour removal achieved is below expectation. This compromises the final refined sugar quality since colour not removed in the colour removal processes ends up in the sugar. The first carbonation stage (primary) fails to lower the pH to the required specification and the second carbonation stage (secondary) is highly erratic, the pH fluctuating between too high and too low. The sulphitation process adds more sulphur dioxide than required and hence the pH is lowered below the lower specification limit. The six sigma DMAIC cycle was implemented in order to solve the problem of poor pH control. The Define phase defined the project and identified the process to be improved. The Measure phase measured the current performance of the process by collecting past laboratory data with the corresponding field instruments data. The data was used to draw frequency distribution plots that displayed the actual variation of the process relative to the natural variation of the process (specification width) and to calculate process capability indices. The Analyse phase analysed the data so as to determine the key sources of variation. The Improve phase used the findings of the analyse phase to propose solutions to improve the colour removal processes. The Control phase proposed a control plan so as to monitor and sustain the improvement gained. The key findings of the study are presented below: • Failure of the first carbonation stage to lower the pH to the required level is due to insufficient carbon dioxide gas supply. • The second carbonation reaction occurs very fast hence poor control will result in high variability. • The amount of colour removed is dependent on the input raw melt colour. • The histograms of the colour removal unit operations are off-centered and display a process variation greater than the specification width and hence a large proportion of the data falls outside the specification limits. • The % CaO and CO2 gas addition were found to be the key variables that control the processes centering on target. The % CaO having a stronger effect in the liming process and CO2 gas addition on the carbonation process. • The variation between the field instrument's pH and laboratory pH is the key variable that control the processes spread (standard deviation of the processes). • The processes Cpk values are less than C, (Cpk<Cp) meaning the processes can be improved by controlling the key variables that control centering (% CaO, CO2 gas addition). The processes capability indices are low, Cp<l meamng the processes are not statistically capable of meeting the required specifications at the current conditions. • Based on the findings of the study, the following deductions are made for the improvement of the colour removal processes in better meeting the required specifications. • Increase the CO2 gas supply to at least 4900 m31hr, calculated based on the fact that at least 140 rrr' gas is required per ton of solids in melt [Sugar Milling Research Institute Course Notes, 2002]. • Control the key variables identified to be the key sources of variation; % CaO, CO2 gas addition and variation between the field instrument's pH and laboratory pH. Reducing variation in the % CaO and increasing CO2 gas supply will improve the processes ability to maintain centering at the target specification. Maintaining a consistent correlation between the two pH readings; field instruments pH and laboratory pH will reduce the processes standard deviation and hence the processes spread. Reduction in the processes spread will minimize the total losses outside the specification limits. This will allow better control of the pH by getting rid of high fluctuations. • Control of the input raw melt colour is essential since it has an impact on the degree of decolourisation. The higher the input colour, the more work required in removing the colour. In improving the colour removal processes the starting point should be in ensunng process stability. Only once this is achieved, the above adjustments may be made to improve the processes capability. The processes capability will only improve to a certain extent since from the capability studies it is evident that the processes are not capable of meeting specifications. To provide better control and to ensure continuous improvement of the processes the following recommendations are made: • Statistical process control charts The colour removal processes are highly unstable, the use of control charts will help in detecting any out of control conditions. Once an out of control condition has been detected, necessary investigations may be made to determine the source of instability so as to remove its influence. Being able to monitor the processes for out of control situations will help in rectifying any problems before they affect the processes outputs. • Evaluation of capability indices- ISO 9000 internal audits Consider incorporating the assessment of the capability indices as part of the ISO 9000 internal audits so as to measure process improvement. It is good practice to set a target for Cp, the six sigma standard is Cp=2, this however does not mean the goal should be Cp=2 since this depends on the robustness of the process against variation. For instance the colour removal processes at the current operating conditions can never reach Cp=2. This however is not a constraint since for the colour removal processes to better meet pH specifications it is not critical that they achieve six sigma quality. A visible improvement may be seen in aiming for Cp=I. On studying the effects of CO2 gas addition the total data points outside specification limits reduced from 84 % to 33 % and by reducing the variation between field instruments pH and laboratory pH for the secondary pH the total data points out of specification reduced from 55 % to 48 %. These results indicate that by improving C, to be at least equal to one (Cp=l) the total data points outside specification can reduce significantly, indicating a high ability of the processes to meet specifications. Thus even if six sigma quality is not achieved, by focussing on process improvement using six sigma tools visible benefits can be achieved.<br>AFRIKAANSE OPSOMMING: Hierdie tesis kyk na die toepassing van die ses sigma kwaliteitskonsep om 'n praktiese probleem op te los. Ses sigma soos dit algemeen bekend staan is nie slegs 'n kwaliteitverbeteringstegniek nie maar ook 'n strategiese besigheidsbenadering wat in die middel 1980s deur Motorolla ontwikkel en bekend gestel is. Die doelstellings is om produkte en dienste perfek af te lewer. Om die doelwit te kan bereik poog die tegniek om die proses so te ontwerp dat daar nie meer as 3.4 defekte per miljoen mag wees nie - dit wil se die proses is 99,9997% perfek [Berdebes, 2003]. As gevolg van die sukses wat Motorolla met die konsep behaal het, het dit algemene bekendheid verwerf, en word dit intussen deur baie van die wereld se voorste maatskappy gebruik, o.a. General Electric, Allied Signal-Honeywell, ens. Al die maatskappye toon groot finansele voordele as gevolg van die vermindering in defekte wat teweeg gebring is. So by. beloop die jaarlikse voordele vir General Electric meer as $2.5 biljoen [Huag, 2003]. Die ses sigma konsep volg 'n vyf-stap probleem oplossings proses (in Engels bekend as DMAIC: Define, Measure, Analyse, Improve, Control), naamlik definieer, meet, analiseer, verbeter, en beheer om bestaande prosesse te verbeter. In elkeen van die stappe is daar spesifieke gereedskap oftegnieke wat aangewend kan word, soos by. kwaliteits-, statistiese--, ingenicurs-cn besigheids tegnieke. Die verslag begin met 'n teoretiese oorsig oor kwaliteit en die ses sigma proses, waardeur die vraag "wat is ses sigma" beantwoord word. Daama volg 'n gedetailleerde stap-virstap beskrywing van die DMAIC probleem oplossingsiklus. Die toepassing van die ses sigma konsep word dan gedoen aan die hand van 'n spesifieke proses in die kontinue suiker prosesserings aanleg, naamlik die kleurverwyderingsproses. Hierdie proses is baie belangrik omdat die doelstellings daarvan juis draai rondom die verwydering van nie net kleur nie maar ook alle ander vreemde bestanddele van die rou suiker kristalle. Die proses bestaan uit drie onafhanklike maar sekwensiele aktiwiteite waardeur verseker word dat die regte gehalte suiker uiteindelik verkry word. Tydens die eerste twee stappe is veral die pH-beheer onder verdenking, sodat die kleur verwydering nie die gewenste kwaliteit lewer nie. Dit bemvloed op sy beurt die gehalte van die finale produk, omdat die ongewenste kleur uiteindelik deel is van die suiker. Die pH inhoud is nie net nie laag genoeg nie, maar ook hoogs veranderlik - in beginsel dus buite beheer. Die DMAIC siklus is toegepas ten einde die pH beter te kan beheer. Tydens die definisiefase is die projek beskryf en die proses wat verbeter moet word identifiseer. In die meetfase IS die nodige data versamel om sodoende die inherente prosesveranderlikheid te bepaal. Die belangrikste bronne of veranderlikes wat bydra tot die prosesveranderlikheid is in die derde-- of analisefase bepaal. Hierdie bevindings is gebruik tydens die verbeteringsfase om voorstelle ter verbetering van die proses te maak. Die voorstelle is implementeer en in die laaste fase, naamlik die beheerfase, is 'n plan opgestel ten einde te verseker dat die proses deurentyd gemonitor word sodat die verbeterings volhoubaar bly. 'n Hele aantal veranderlikes wat elk bygedra het tot die prosesvariasie is identifiseer, en word in detail in die verslag beskryf. Gebaseer op die analise en bevindings van die ondersoek kon logiese aanbevelings gemaak word sodat die proses 'n groot verbetering in kleurverwydering getoon het. Die belangrikste bevinding was dat die huidige proses nie die vermoee het om 100% te voldoen aan die spesifikasies of vereistes nie. Die hoofdoel van die voorstelle is dus om te begin om die prosesveranderlikheid te minimeer of ten minste te stabiliseer - eers nadat die doel bereik is kan daar voortgegaan word om verbeteringe te implementeer wat die prosesvermoee aanspreek. Ten einde hierdie beheer te kan uitoefen en vanasie te verminder IS die volgende voorstelle gemaak: Statistiese beheer kaarte Die kleurverwyderingsproses is hoogs onstabiel. Met behulp van statistiese beheer kaarte is daar 'n vroegtydige waarskuwing van moontlike buite beheer situasies. Die proses kan dus ondersoek en aangepas word voordat die finale produkkwaliteit te swak word. • Evaluering van proses vermoee - ISO 9000 interne oudit Die assesering van die prosesvermoee behoort deel te word van die interne ISO oudit proses, om sodoende prosesverbeteringe gereeld en amptelik te meet. Die standaard gestel vir C, behoort gedurig aandag te kry - dit is nie goeie praktyk om bv. slegs 'n doelwit van C, = 2 soos voorgestel in ses sigma te gebruik nie, maar om dit aan te pas na gelang van die robuustheid van die proses wat bereik is. Daar is beduidende voordele bereik deur die toepassing van die DMAIC siklus. So het byvoorbeeld die persentasie datapunte buite spesifikasie verminder van 84% tot 33%, bloot deur te kyk na die effek wat die toevoeging van C02 gas tydens die proses het. Dit toon dus duidelik dat, alhoewel die proses huidiglik nie die vermoee het om te voldoen aan die vereistes van ses sigma nie, dit wel die moeite werd is om die beginsels en tegnieke toe te pas.
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Leandro, Elizondo Ronald. "Méthodologie pour l'évaluation de la performance de l'amélioration continue des processus industriels." Thesis, Toulouse, INPT, 2018. http://www.theses.fr/2018INPT0138/document.

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Actuellement, les pratiques de Lean Management représentent un avantage compétitif pour la majorité des entreprises qui cherchent à améliorer leur performance dans un marché mondial très agressif. Le processus de mise en œuvre du Lean est très complexe ; il s'agit de se transformer en une nouvelle philosophie et de gérer l'entreprise - un changement de comportement. Ce document passe en revue la documentation relative aux pratiques de Lean Management et à l'incapacité de certaines entreprises à maintenir les résultats dans le temps, en particulier sur le décalage entre les objectifs du Lean et leurs efforts de mise en œuvre pour éliminer le gaspillage par l'amélioration des processus. La littérature a relevé plusieurs problèmes de gestion concernant ce problème, mais les principales raisons en sont, d'une part, une rupture des interfaces entre les aspects socio-techniques et, d'autre part, un besoin d'engagement réel de la part de la direction générale. Par conséquent, l'objectif de cet étude est de synthétiser et d'analyser ces difficultés Lean sur la base d'une pensée systémique dynamique et de proposer en plus, comme alternative à une proposition classique (linéarité) pour résoudre ces problèmes Leans, deux hypothèses : la contribution de la productivité qui réduit ces écarts, de manière plus globale ; en plus, sur l'approche de l'amélioration continue, qui permet de mesurer les"changements comportementaux" et encourage également la participation ; elle pose également le problème des performances chez des employés autonomes qui ont été documentés dans la documentation Lean<br>Currently, Lean Management Practices represents a competitive advantage for most companiestrying to raise their performance in a very aggressive global market. Lean’s implementationprocess is very complex; it means to transform into a new philosophy and managing the business- a behaviour change. This paper reviews the literature in relation to Lean managerial practicesand the incapacity for some companies to sustain the results over time; specifically about themisalignment among the Lean’s purposes with their implementation efforts to waste eliminationthrough the improvement of processes. The literature found several management issues regardingthis problem but the main reasons are firstly a breakdown interfaces between socio-technicalaspects and secondly, a need for real commitment from the top management. Consequently, thetarget of this paper is to synthesize and analyze those Lean difficulties based on dynamic systemthinking and, also, to propose two assumptions as an alternative to a conventional proposal(linearity) to solve this Leans’ problems: the contribution of productivity management whichnarrows these gaps, in a more holistic manner; in addition, based on the continuous improvementapproach as a metric to assess Lean’s "behaviour change" and also to encourage commitment; italso engages the performance dilemma throughout empowered workers that have beendocumented in the Lean literature
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Schmitt, Zoe Kendall. "Simulation and Assessment of Long-Term Stormwater Basin Performance under Real-Time Control Retrofits." Thesis, Virginia Tech, 2019. http://hdl.handle.net/10919/90288.

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The use of real-time control (RTC) as an adaptation technique for improving existing stormwater systems has been gaining attention in recent years for its ability to enhance water quality and quantity treatment. A case study RTC retrofit of seven existing detention basins was simulated for a small (162 ha), urbanized watershed in Blacksburg, VA. Two heuristic, reactive control algorithms were tested and compared for their ability to improve hydraulic conditions at each detention basin and the watershed outlet through manipulation of an actuated valve, under various permutations of RTC retrofitting (single facility, multiple facilities, etc.). Change in peak flow during 24-hour design storms was assessed. RTC only reduced peak flows at some of the facilities for storms with a return period of 2 years or less. For larger storms, RTC maintained or increased peak flow rates. During a 15-year simulation with historic precipitation data, total duration of erosive flows was reduced for most facility retrofit simulations; however, the duration of high intensity flows increased, or remained unchanged. This result was also reflected at the watershed outlet.<br>Master of Science<br>Stormwater management helps protect natural waterways from the harmful impacts of human development. A growing field of research is investigating the potential for “smart” technologies to improve the efficiency of existing stormwater facilities. This study investigates the application of a “smart” stormwater retrofit, known as real-time control (RTC), to existing stormwater management facilities located in a small case study watershed. The RTC system is composed of hypothetical internet-connected sensors and control valves which control flows at several points within the test watershed. Two control algorithms were tested, and compared to the current conditions (scenario with no RTC), for a large range of storm events. Results of this study found that RTC would lead to improved stream health for most rainfall events, but could potentially worsen conditions for the largest, most rare storm events. In addition, RTC was found to be much more effective at some points in the watershed than other points. Prediction of where RTC will be most effective should be the focus of future research.
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Rufer, Filip. "Metodika rozpočtování podnikatelské skupiny a jeho technologická podpora." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-17210.

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In the present day planning and budgeting is a vital and an irreplaceable instrument for managers. Through planning and budgeting they control management and development of a company. Planning and budgeting no longer is a competitive advantage, but has become a necessary condition for an efficiently run company. Increasing complexity of the environment impacts the requirements for planning and budgeting -- the need to be more complex, the need to include more relations and more specifications. Company's reaction to these demands is usually an implementation of special tools that allow the company to accomplish these requirements. Although, implementation of these instruments along with planning and budgeting generally troubles many companies, some are already looking for new ways to further develop planning; better said budgeting. Today companies are believed to receive a competitive advantage from compiling consolidated budgets for a business unit that is to say from the possibility to budget a business unit as a whole. The main purpose of this research paper is to develop a methodology for budgeting a business unit and its technology support. This methodology due to its newness of this issue has not yet been defined. Reaching the set goal depends on completion of predefined sub goals. The main content of sub goals, as defined in literature and based on my own experience with planning and budget analysis, is to describe this issue and thus enable the reader to understand and be able to implement this methodology on the job. The text of this research paper is divided into five chapters. In the first chapter the reader is introduced to the issue of planning, and learns about the goals, results and conceptual solutions of this paper. The second chapter is dedicated to the issue of planning and budgeting -- it explains its importance, analyzes its functions and aspects that are influenced by it. The third chapter ties back to the general definitions of budgeting from the second chapter and provides further details. This chapter identifies and describes techniques of compiling budgets, the techniques' strengths and weaknesses. The chapter describes the most common shortfalls of budgeting and its solutions; also, outlines the best budgeting practices. The fourth chapter stems from chapter two and three -- following the issue in which the reader is introduced to the characteristics of budgeting for a business unit, and moreover defines the methodology presumption and the methodology itself. The end of the chapter evaluates the results of the execution of the presumed methodology and its usability on the job. The fifth chapter summarizes the conclusions and the level of success on execution of this paper. Keywords: Planning, Budgeting, Budgeting Techniques, Consolidation, Business Unit, Corporate Performance Management (CPM), Best Practices.
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Klepetko, Vítězslav. "Reporting výkonnosti pobočkových pracovníků." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-193846.

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The thesis aims at design and implementation of a corporate performance management system in retail banking. It proposes a tree of performance metrics based on Dupont pyra-mid model. Using financial as well as non-financial measures, the proposed model manages to link all levels of management together into one shared hierarchy. As a result, the model shows how performance of a single worker adds up to the performance of the company as a whole. The model uses financial metrics such as interest margin, account balance, fees and remuneration cost and links them with non-financial measures such as client worker activities with clients, success rate of marketing campaigns, or client complaints. Implementation of the corporate performance management system is done using regular business intelligence tools. Third normal form data warehouse is the source for all data needed. A datamart on Teradata platform is proposed to hold the SQL transformed data from the data warehouse. Using the datamart a metadata layer in Microstrategy is created to distribute data among users.
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Sedehi, Arya. "Evaluating the impacts of enterprise resource planning on organizational performance for small to medium enterprises in manufacturing." Diss., Georgia Institute of Technology, 2015. http://hdl.handle.net/1853/53563.

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Today’s fast-paced global economy has intensified the demand for manufacturing companies to make their products more quickly and with higher quality to meet heightened consumer expectations while reducing costs. This competitive environment requires small to medium enterprise’s (SMEs) to implement well-designed business processes and leverage information technology (IT), such as an Enterprise Resource Planning (ERP) system, within their facilities to become more agile, flexible, and integrated to meet changing market demands. Issues emerge when facility managers lack reliable data on performance and costs, which subsequently impairs even basic decisions for resource allocation or process improvement. Although the benefits of a successful ERP implementation in large firms are recognized, there is a general lack of empirical IT productivity literature focusing on SMEs. This research is expected to contribute to a framework for performance measurement, providing facility decision-makers with important metrics for analyzing their firm’s ability to improve upon competitive priorities. Employing the Delphi process, key performance indicators (KPIs) including time, speed, quality, and cost, and corresponding performance measurement metrics, investigations are conducted between traditional manufacturing processes in SMEs and processes enhanced through ERP adoption. In this longitudinal case study, significant improvements are observed in production operations relative to time following ERP implementation including a reduction in the defect rate, total manufacturing cost, and scrap rate along with increases in on-time delivery and flexibility.
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Pavlová, Petra. "Měření výkonnosti podniku." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-165086.

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This thesis deals with the application of Business Intelligence (BI) to support the corporate performance management in ISS Europe, spol. s r. o. This company provides licences and implements original software products as well as third-party software products. First, an analysis is conducted in the given company, which then serves as basis for the implementation of the BI solution that should be interconnected with the company strategies. The main goal is the implementation of a pilot BI solution to aid the monitoring and optimisation of corporate performance. Among secondary goals are the analysis of related concepts, business strategy analysis, strategic goals and systems identification and the proposition and implementation of a pilot BI solution. In its theoretical part, this thesis focuses on the analysis of concepts related to corporate performance and BI implementations and shortly describes the company together with its business strategy. The following practical part is based on the theoretical findings. An analysis of the company is carried out using the Balanced Scorecard (BSC) methodology, the result of which is depicted in a strategic map. This methodology is then supplemented by the Activity Based Costing (ABC) analytical method, which divides expenses according to assets. The results are informational data about which expenses are linked to handling individual developmental, implementational and operational demands for particular contracts. This is followed by an original proposition and the implementation of a BI solution which includes the creation of a Data Warehouse (DWH), designing Extract Transform and Load (ETL) and Online Analytical Processing (OLAP) systems and generating sample reports. The main contribution of this thesis is in providing the company management with an analysis of company data using a multidimensional perspective which can be used as basis for prompt and correct decision-making, realistic planning and performance and product optimisation.
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Čencová, Klára. "Řízení podnikové výkonnosti v oblasti retailu." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-206994.

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This Diploma thesis focuses on the alignment of regulatory processes to support corporate performance management in the selected retail company. The main objective is the preparation of process maps that serve as a basis for the implementation of a global standard for automatic exchange of financial account information, developed by the OECD, also called as Common Reporting Standard. Additionally, the partial objectives include analysis of existing forms of content-related processes, creating a methodological support to the created processes and the theoretical concepts of regulatory requirements. The theoretical part focuses on the introduction of concepts related to the corporate management performance and also on theory about specific regulatory regulation used. In the practical part is an analysis of the company through the Balanced Scorecard (BSC), followed by the actual design and process description. The main contribution of the Diploma thesis was to perform process optimization, along with some improvements during the creation of these processes. The company will use the outcomes in practice.
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Blacklock, Jordan. "The Strategic Plan of a Medium-Size Enterprise Compared to the Baldrige Criteria." TopSCHOLAR®, 2013. http://digitalcommons.wku.edu/theses/1304.

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The purpose of this study was to provide a case example of one SME (small to medium-size enterprises) documented practices compared to the Baldrige Program’s Criteria for Performance Excellence (Criteria). This study evaluated the degree to which the case example organization practiced the philosophies and principles of the Criteria without direct knowledge of the Criteria. The researcher conducted evaluations by examining the case example organization’s strategic plan against the Criteria. Results of this study’s demonstrated that the Baldrige Program would not be a change in direction for the case example organization but a systematic approach to enhance the methods already deployed by the case example organization. Evaluations identified items on both documents that could be relatable to items contained on the opposing document. This study also identified the actual number of requirement items contained within the Criteria, in order to provide a better understanding of the current Criteria’s level of complexity.
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Kmeť, Lenka. "Návrh hlavních ukazatelů výkonnostních metrik." Master's thesis, Vysoké učení technické v Brně. Fakulta elektrotechniky a komunikačních technologií, 2020. http://www.nusl.cz/ntk/nusl-413243.

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This document deals with process approach and it´s use in measuring companies performance. It presents an overview of individual approaches, from traditional containing only financial indicators to modern ones using non-financial indicators and incorporating into the measurement the areas related to customers employees and more. The work also mentions the Quality Management System contained in ISO 9001: 2015 and it´s approach to performance measurement. The chapter about metrics covers performance measures, in particular key performance indicators, their purpose, properties and distribution. Here are also presented the procedures for their determination and the pitfalls to be taken into consideration in their selection and use. Next chapters are devoted to the compilation of a metric system of specific companies.
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Quebodeaux, Pamela Stacey. "Quality in Education in the Calcasieu Parish School System: Experiences of Administrators." ScholarWorks@UNO, 2010. http://scholarworks.uno.edu/td/1193.

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The Malcolm Baldrige Education Criteria for Performance Excellence outline effective practices and core values that have assisted businesses, health agencies, government institutions, and several school systems in the United States to improve performance within their organizations. Recent studies of school districts from across the nation have indicated some degree of success with implementation of the Malcolm Baldrige Education Criteria for Performance Excellence. This phenomenological study of principals' experiences with implementation of Quality in Education (based on the Baldrige Education Criteria) within the Calcasieu Parish School System answers the question: What are principals' experiences with the implementation of Quality in Education? Data were collected through individual interviews and questionnaires. Participants included ten principals who had been engaged in this district implementation effort for at least three years, as well as their administrative directors. Transcription, coding, and analysis resulted in emerging themes and key findings, which were organized as benefits and barriers to implementation of this school reform initiative. Benefits were identified as data-based decision-making and use of student data binders, a narrow focus and working smarter, not harder, and increased student responsibility for learning, parent communication and faculty input. This was accomplished through district support with professional development and the work of Quality mentors. Barriers were identified as teacher turnover and continual training of new staff, implementation of other programs, lack of faculty buy-in, and time. This study informs the literature of implementation issues with school reform initiatives.
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Peyman, Bahrami, and Toste Eric. "Kan Human lean bidra till en high performance culture? : En fallstudie på PreEnergi." Thesis, Högskolan i Gävle, Industriell ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-32987.

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Purpose - ​The purpose of this thesis is to examine the organisational culture at the case company to find out whether or not Human lean can contribute to a high performance culture. Methodology - ​A qualitative study was conducted with a case study as the basis for investigating the company's organizational culture. The empirical data was collected by semi-structured interviews with the staff of the company. Findings - ​The empirical study first presents a summary based on the respondents' responses and thereafter displays the case company in comparison to the characteristic features and behaviours of high performance cultures. Lastly, the study shows howHuman lean, with the help of visual management, KASAM and continuous improvements, can contribute to a high performance culture. Contribution - ​This study tests existing theory in a new context and presents a scientific gap on how Human lean can contribute to a high performance culture.<br>Syfte - ​Syftet är att undersöka organisationskulturen på fallföretaget för att se om Human lean kan bidra till att skapa en high performance kultur. Metod - För att undersöka fallföretaget organisationskultur har en kvalitativ studie genomförts med fallstudie som grund. All empiri har utformats utifrån semistrukturerade intervjuer med personalen på fallföretaget. Resultat - I studiens empiri presenteras först en sammanställning utifrån respondenternas svar för att sedan jämföra hur fallföretaget förhåller sig till de karaktäristiska dragen och beteendena high performance culture erhåller. Avslutningsvis visarstudienhurHumanlean med hjälp av visuell styrning, KASAM och ständiga förbättringar bidrar till en high performance culture. Bidrag - Denna studie testar befintligt teori i ett nytt kontext och framför ett vetenskapligt gap om hur Human lean kan bidra till en high performance culture.
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Oliveira, Inês Monteiro da Silva. "Implementação de ações de melhoria contínua : a gestão visual na melhoria da gestão de desempenho na logística não-alimentar Sonae MC." Master's thesis, Instituto Superior de Economia e Gestão, 2021. http://hdl.handle.net/10400.5/22813.

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Mestrado Bolonha em Gestão e Estratégia Industrial<br>Atualmente, numa indústria tão competitiva, como o retalho, as crescentes exigências dos clientes aliadas à variabilidade dos mercados, têm levado à necessidade de melhorar o desempenho do armazém, em benefício da eficiência das operações logísticas, e consequentemente da cadeia de abastecimento. O presente trabalho final de mestrado tem como objetivo compreender o efeito que as práticas de melhoria contínua, nomeadamente “armazenamento lean”, gestão visual Obeya e Teoria de Estabelecimento de Metas, têm na gestão de desempenho de um entreposto e em que medida estas promovem melhores níveis de performance e desempenho operacional. O estudo de carácter avaliativo foi desenvolvido, com base numa estratégia de investigação action research, no Centro de Distribuição Carregado - responsável pela logística não-alimentar do Grupo Sonae MC. Foram realizadas duas entrevistas semi- estruturadas a membros da direção e um questionário aos colaboradores, no qual se obteve 46 respostas válidas. Os resultados obtidos confirmam a importância que o “armazenamento lean” tem na otimização de espaços, que a gestão visual Obeya constitui uma ferramenta de relevo no apoio à gestão e que a Teoria do Estabelecimento de Metas contribui para a motivação/envolvimento dos colaboradores. Conclui-se assim que, a implementação deste tipo de práticas impacta positivamente, não só nos níveis de eficiência operacional, como na adoção das melhores práticas no processo de decisão e na gestão de desempenho.<br>Currently, in an industry as competitive as retail, the increasing demands of customers combined with the variability of markets have led to the need to improve warehouse performance, for the benefit of the efficiency of logistics operations, and consequently the supply chain. The present master's final work aims to understand the effect that continuous improvement practices, namely lean warehousing, Obeya (visual management) and Goal- Setting Theory, have on the performance management of a warehouse and to what extent these promote better performance levels and operational performance. The evaluative study was developed, based on an action research strategy, in the Carregado Distribution Centre - responsible for Sonae MC's non-food logistics. Two semi-structured interviews were conducted with board members and a questionnaire to employees, in which 46 valid answers were obtained. The results obtained confirms the importance lean warehousing has in optimizing spaces, Obeya (visual management) is an important tool in supporting management and Goal- Setting Theory contributes to the motivation/involvement of employees. In conclusion, the implementation of this type of practices impacts positively, not only in the operational efficiency levels, but also in the adoption of best practices in the decision process and performance management.<br>info:eu-repo/semantics/publishedVersion
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Mayer, José Anselmo. "Proposição de uma metodologia para aplicação de ferramentas de melhoria contínua de forma colaborativa entre empresa focal e fornecedores." Universidade do Vale do Rio dos Sinos, 2013. http://www.repositorio.jesuita.org.br/handle/UNISINOS/3732.

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Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2015-06-01T12:08:14Z No. of bitstreams: 1 José Anselmo Mayer.pdf: 904170 bytes, checksum: 0b3a9422ab01ed0f72bf0be6e4cd4ff7 (MD5)<br>Made available in DSpace on 2015-06-01T12:08:14Z (GMT). No. of bitstreams: 1 José Anselmo Mayer.pdf: 904170 bytes, checksum: 0b3a9422ab01ed0f72bf0be6e4cd4ff7 (MD5) Previous issue date: 2013-06-25<br>Nenhuma<br>Um relacionamento colaborativo entre empresas de um a cadeia de suprimentos possibilita a melhora do desempenho e dos resultado s das organizações e da cadeia de suprimentos como um todo, além de tornar a cadeia mais competitiva. Há diversas pesquisas que tratam de cadeias de suprimentos, mas poucos estudos apontam a aplicação de ferramentas de melhoria contínua de forma colaborativa entre empresas de uma cadeia de suprimentos. Considerando esse cenário, o objetivo deste trabalho é apresentar uma metodologia para a aplicação de ferramentas de melhoria contínua de forma colaborativa entre a empresa focal e empresas fornecedoras, visando melhorar o relacionamento e o desempenho. O referencial teórico apresenta uma análise do gerenciamento da cadeia de suprimentos, do relacionamento colaborativo, do desempenho e das ferramentas de melhoria contínua. O método de pesquisa utilizado é de caráter aplicado, qualitativo, exploratório. Para tanto, foram realizados três estudos de casos em empresas focais que fabricam produtos de base tecnológica e que têm como princípios o relacionamento e a colaboração com seus fornecedores por meio da aplicação de ferramentas de melhoria contínua. O resultado da pesquisa demonstra a utilização de metodologias ou ferramentas de melhoria contínua pelas três empresas focais com seus fornecedores, o que melhora a integração, a colaboração, o relacionamento, a confiança e o desempenho, tanto das organizações focais quanto de seus fornecedores. A pesquisa serviu como base para a elaboração da metodologia para aplicação de ferramentas de melhoria contínua.<br>Collaborative relationship between companies in a supply chain enables the improvement of performance and results of companies and supply chain as a whole, besides making the chain more competitive. There are several studies dealing with supply chains, but there are few studies pointing application of continuous improvement tools in a collaborative way between companies in a supply chain. Considering this scenario, the aim of this paper is to present a methodology for applying continuous improvement tools between the focal company and its suppliers, to improve the relations hip and the performance. The theoretical reference presents the analysis of supply chain management, collaborative relationship, performance and continuous improvement tools. The research method is applied character, qualitative, exploratory and it was analyzed three case studies in which focal companies manufacture products based on technology and whose principles are the relationship and collaboration with their suppliers through the application of continuous improvement tools. The result of research shows the use of tools or methodologies for continuous improvement by the three focal companies with its suppliers and improving integration, relationship, trust and performance of focal companies and suppliers. The research served as basis to elaborate a methodology for applying continuous improvement tools.
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46

Cardenas-Cristancho, Diana. "Contribution à la mesure et à l’amélioration de la performance des entreprises vers un contexte d’Industrie 4.0." Electronic Thesis or Diss., Université de Lorraine, 2023. http://www.theses.fr/2023LORR0002.

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Dans le contexte de l'industrie 4.0, les organisations sont constamment confrontées à la nécessité de continuer à améliorer leur performance de manière continue tout en rationalisant leurs ressources afin de rester compétitives sur un marché complexe. Pour cela, l'amélioration continue de la performance (CIP) est largement reconnue par les académiciens et les praticiens comme une approche clé. Néanmoins, des études récentes mettent en évidence un taux élevé d'échecs de mise en œuvre, ce qui soulève des inquiétudes concernant la nécessité de clarifier le processus de CIP, et plus particulièrement la manière d'améliorer la prise de décision dans ce processus. Les organisations qui cherchent à s'améliorer et à s'adapter à des conditions de plus en plus incertaines ne doivent plus s'appuyer sur des approches intuitives et satisfaisantes, mais plutôt intégrer la complexité dans leur processus décisionnel afin d'améliorer leur performance et de la maintenir dans le temps. Cette thèse a donc pour but d'aider les managers et les ingénieurs du CIP à mieux établir une stratégie de performance et ainsi améliorer la performance dans le cadre d'une approche systémique. Par conséquent, dans cette thèse, (1) le processus de CIP est clarifié et formalisé à travers une approche basée sur MASK-KROM ; (2) sur la base d'une revue de littérature et de la méthode DEMATEL, une approche pour identifier et analyser les interrelations d'influence entre les indicateurs de performance est développée ; et (3) un architecture de Système d'Aide à la Décision comprenant une ontologie qui intègre la complexité des interrelations entre les indicateurs de performance, les pratiques et les outils d'amélioration est proposé et évaluée. Tous ces éléments articulés constituent une approche méthodologique qui permet d'obtenir les indicateurs de performance les plus pertinents et de prioriser les pratiques et outils d'amélioration à mettre en œuvre pour améliorer la performance<br>In the context of Industry 4.0, organizations are constantly confronted with the need to keep on improving their performance in a continuous basis while rationalizing their resources in order to remain competitive in the complex market. For which the Continuous Improvement of Performance (CIP) has been widely recognized by academics and practitioners as a key approach. Nevertheless, recent studies are highlighting a high rate of failed implementations, which raises concerns on the need of clarifying the process of the CIP, and more specifically in how to improve the decision-making within it. Organizations seeking to improve and adapt to increasingly uncertain conditions need to move away from relying on intuitive and satisficing approaches, and instead embrace complexity in their decision-making to become more assertive in improving their performance and sustaining it over time. Therefore, this thesis seeks to assist CIP managers and engineers in better stablishing a performance strategy and thus improving the performance under a systemic approach. Consequently, throughout this thesis (1) the CIP process is clarified and formalized through a MASK-KROM approach; (2) based on a literature review and DEMATEL method, an approach for identifying and analyzing the influence interrelationships of performance indicators is developed; and (3) a Decision Support System architecture including an ontology that integrates the complexity of the performance indicator-practice-tool interrelationships is proposed and evaluated. Altogether, it constitutes a methodological approach that helps in eliciting the most relevant performance indicators, and in prioritizing the improvement practices and tools to implement for improving the performance
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47

Petrikevich, Natalia. "Transparency and Disclosure in Hospitals as a Competitive Advantage." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-191779.

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Transparency and information disclosure are important elements in the building strong and confiding relationships between core stakeholders of the hospital, including patients, physicians and hospital management, and allow improving hospital performance on the market. Effects of transparent information environment existence in the medical institution can be wide but the most compelling and attractive are those, which are connected with motivation to improve and change of patients and physicians attitudes towards organisation. On the base of non-for-profit hospital in one of the regions in the Russian Federation, this study examined information flows between hospital, physicians and patients, and their perspectives towards transparency. In order to achieve aims of the research, surveys and interview were conducted in the hospital, according to which results inferences and recommendations were developed.
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48

Conradie, Pieter Jacobus. "Knowledge management as a sustainable competitive advantage in the steel industry / Pieter Conradie." Thesis, North-West University, 2010. http://hdl.handle.net/10394/4806.

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The aim of this study is to conduct a thorough theoretical study on the relevant aspects involved in knowledge management and organisational learning, and to assess the maturity level of knowledge management within the South African steel industry. Various aspects of knowledge, knowledge management and organisational learning with specific relation to sustainable competitive advantage are discussed in the literature study. During the literature research several factors which either promote or hinder the effective management of knowledge were identified and a list of lessons learned by other successful knowledge focused companies, are discussed. The critical success factors for a successful knowledge management program are also discussed. Knowledge can create a sustainable competitive advantage within an organisation, if successfully applied to make value adding decisions and to enable learning, and if it is applied to make decisions which are superior to that of its rivals across the supply chain. An integrated approach needs to be followed when KM is pursued and the knowledge must be applied to make value added decisions and facilitate learning across all processes in the value chain. The focus must be to retain an organisation’s tacit knowledge as this is a key success factor to ensure a sustainable competitive advantage. The study includes research on whether knowledge management is effectively used as a sustainable competitive advantage in the South African steel industry. The maturity level of the application of knowledge and learning principles implemented within the South African steel industry is assessed and compared to the maturity level of ArcelorMittal, Monlevade, located in Brazil. A survey was designed and distributed to determine the knowledge management and organisational learning maturity levels at two steel facilities of ArcelorMittal in South Africa and one facility in Brazil. The key problem areas as identified through the empirical research are discussed and it is concluded that South African facilities do not effectively use knowledge management as a sustainable competitive advantage. The maturity level of knowledge management in ArcelorMittal, South Africa is low compared to the maturity at Monlevade and rival companies such as Tata and Posco steel. A significant effort needs to be made in order to allow the effective creation, acquisition, sharing and leveraging of knowledge within the South African steel facilities. The key factors which constrain effective knowledge management is related to ineffective Human Resource policies, organisation structure, lack of knowledge exchange forums, collaboration and communication, coaching, and a lack of incentives to share tacit knowledge. It is also evident that knowledge is not seen as a sustainable competitive advantage by many respondents and that they perceive they do not have the time or capacity to transfer knowledge. Ten practical design principles were constructed and a knowledge management framework was developed to guide South African steel companies during the design and execution of a knowledge management programme which will ensure that knowledge management will result into a sustainable competitive advantage.<br>Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2011.
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Cavallini, Alessandro Giorgio. "Lean Six Sigma as a Source of Competitive Advantage." Diss., CLICK HERE for online access, 2008. http://contentdm.lib.byu.edu/ETD/image/etd2656.pdf.

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Raveendra, K. R. "Continuous phase modulation (CPM): optimum signals and performance." Thesis, 1987. http://localhost:8080/xmlui/handle/12345678/5423.

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