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Young, Jasmine Pualani. "Continuous buckypaper manufacturing process process investigation and improvement /." Tallahassee, Florida : Florida State University, 2009. http://etd.lib.fsu.edu/theses/available/etd-08032009-103140/.
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Thesis (M.S.)--Florida State University, 2009.<br>Advisor: Zhiyong Liang, Florida State University, College of Engineering, Dept. of Industrial and Manufacturing Engineering. Title and description from dissertation home page (viewed on Nov. 17, 2009). Document formatted into pages; contains ix, 57 pages. Includes bibliographical references.
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Fresco, John Anthony. "Automated process modelling and continuous improvement." Thesis, De Montfort University, 2010. http://hdl.handle.net/2086/4572.
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This thesis discusses and demonstrates the benefits of simulating and optimising a manufacturing control system in order to improve flow of production material through a system with high variety low volume output requirements. The need for and factors affecting synchronous flow are also discussed along with the consequences of poor flow and various solutions for overcoming it. A study into and comparison of various planning and control methodologies designed to promote flow of material through a manufacturing system was carried out to identify a suitable system to model. The research objectives are; • Identify the best system to model that will promote flow, • Identify the potential failure mechanisms within that system that exist and have not been yet resolved, • Produce a model that can fully resolve or reduce the probability of the identified failure mechanisms having an effect. This research led to an investigation into the main elements of a Drum-Buffer-Rope (DBR) environment in order to generate a comprehensive description of the requirements for DBR implementation and operation and attempt to improve the limitations that have been identified via the research literature. These requirements have been grouped into three areas, i.e.: a. plant layout and kanban controls, b. planning and control, and c. DBR infrastructure. A DBR model was developed combined with Genetic Algorithms with the aim of maximising the throughput level for an individual product mix. The results of the experiments have identified new knowledge on how DBR processes facilitate and impede material flow synchronisation within high variety/low volume manufacturing environments. The research results were limited to the assumptions made and constraints of the model, this research has highlighted that as such a model becomes more complex it also becomes more volatile and more difficult to control, leading to the conclusions that more research is required by extending the complexity of the model by adding more product mix and system variability to compare results with the results of this research. After which it will be expected that the model will be useful to enable a quick system response to large variations in product demand within the mixed model manufacturing industry.
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Motherway, Daniel J. "Applying continuous process improvement to the contract closeout process." Thesis, Monterey, California. Naval Postgraduate School, 1993. http://hdl.handle.net/10945/39723.
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Approved for public release; distribution is unlimited.<br>The purpose of this study is to streamline the contract closeout process through the application of continuous process improvement techniques. A methodology for the identification of procedures involved in the process and problem areas in the process was developed. Available literature was reviewed and personal interviews were conducted to develop a model of the contract closeout process and to identify problems in the contract closeout process. Continuous Process Improvement procedures were applied to the contract model and the problems identified to eliminate the problems and increase the efficiency of the process. Recommendations included: increasing the priority placed on the close out of U. S. Government contracts, development of an automated system for the close out of U. S. Government contracts, development of a training program in the contract closeout process, improvement of communications between organizations involved in the contract closeout process, and application of continuous process improvement procedures to reduce the time required to close out U. S. Government contracts..
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Ramsay, David Alexander. "A framework for change and continuous improvement." Thesis, University of Portsmouth, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.310388.
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Fuller, Stephen Patrick. "Leveraging Statistical Process Control for continuous improvement of the manufacturing process." Thesis, Massachusetts Institute of Technology, 2015. http://hdl.handle.net/1721.1/99001.
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Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2015. In conjunction with the Leaders for Global Operations Program at MIT.<br>Thesis: S.M., Massachusetts Institute of Technology, Engineering Systems Division, 2015. In conjunction with the Leaders for Global Operations Program at MIT.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 70-71).<br>Statistical Process Control (SPC) has been applied to manufacturing processes for several decades as a means of ensuring product quality and has become a primary tool for the application of continuous improvement efforts. Continued Process Verification (CPV) is a Food and Drug Administration requirement that requires biopharmaceutical companies, such as Amgen, Inc., to demonstrate control of commercial manufacturing processes. Furthermore, the Food and Drug Administration's guidance on CPV specifically calls for the use of SPC. This thesis suggests including the use of the Akaike information criteria (AIC), a recognized statistical model selection criterion, for objective model selection for the purpose of establishing the most representative control limits in the application of SPC. The most representative control limits are instrumental in eliminating unnecessary use of resources in the evaluation of manufacturing data. Thus, the use of AIC is one way to reduce waste in the entire process of monitoring the manufacturing process, evaluating data, and making improvements to the manufacturing process. In addition, this thesis forms several key concepts for effective use of SPC and continuous improvement efforts when working with contract manufacturing organizations (CMOs). Finally, this thesis will discuss the applicability of the work done related to SPC as the foundation for effectively monitoring, evaluating and improving the manufacturing process.<br>by Stephen Patrick Fuller.<br>M.B.A.<br>S.M.
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Samarasinghe, Jayantha Dias. "Behavioural process of continuous improvement : conceptualisation, measurement and validation." Thesis, Teesside University, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.578060.
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This study conceptualises continuous improvement (Cl) as a multidimensional behavioural concept (CIB). In so doing it develops and validates a reliable scale to measure the concept. This study also examines the influence of contextual conditions on Cl behaviours and identifies a set of antecedent variables that are related to cm in order to develop a theory of CIB. Although references to Cl behaviours have been made in the literature, cm has not been conceptualised as a distinct concept. It has not been measured nor have any antecedents been previously reported. A multi-level theoretical framework was developed to study the contextual influence on CIB at macro level and the relationships between individual level antecedents and CIB at the micro level. The framework suggested 8 contextual conditions, 51 Cl behaviours and 7 Cl behavioural dimensions, which were articulated from the literature. Cl behaviours have a conceptual proximity to organisational citizenship behaviours (OCBs), and therefore several antecedents that have proven relationships with OCBs (commitment, organisational support, job satisfaction and procedural justice) were identified from organisational behaviour literature. Other proposed antecedents identified in this study included training, learning, need for achievement and empowerment. Sixteen hypotheses, arguing for direct, mediated and moderated relationships were presented for verification. A multiple case study was carried out in three organisations to examine contextual influence on Cl behaviours, to validate the literature-based Cl behaviours and to explore any additional employee Cl behaviours. The case study findings were used to develop a 63-item CIB scale, which was subsequently measured (along with 12 antecedents) in a survey of 561 respondents from six organisations. Several contextual factors, such as the level of involvement in team problem solving and the work environment have been found to influence Cl behaviours. Seven CIB dimensions were identified from a component factor analysis with varimax rotation procedure, which established the multidimensionality of the CIB concept. A 30-item reliable CIB scale was also validated in the procedure. Hypotheses testing for direct and indirect relationships revealed that relationships were largely direct, and a number of useful mediated relationships were also identified to further contribute to knowledge. In addition, seven hierarchical regression models were identified, which showed significant predictors of different CIB dimensions along with the amount of variance in each dimension that was explained by those predictors. Contrary to expectations, Cllss were better predicted by skills, personal traits and job characteristics than morale factors, which also challenge current OB literature.
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Mohammed, Kieran Nawaz. "Continuous Improvement Strategies for Nonprofit Organizations." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4655.
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Nonprofit organization leaders face increased performance and sustainability challenges due to reduced funding. Approximately 72% of nonprofit revenues required for the sustainability of nonprofit organizations come from program services, which are threatened by ineffective improvement strategies and reduced program funding. Using the conceptual framework of total quality management, the purpose of this multicase study was to explore strategies that nonprofit leaders use to implement successful continuous improvement programs to increase revenue. The population for this study was leaders of nonprofit organizations in Delaware. Participants were purposefully selected for their successful experience in implementing continuous improvement strategies in nonprofit organizations. Data were collected via semistructured face-to-face interviews from 4 nonprofit organization leaders and review of publicly accessible, online organizational documents related to the implementation of continuous improvement programs. Data were analyzed using methodological triangulation through inductive coding of phrases and words. Three themes emerged from this study: leadership strategies for holistic focus on process improvement, leadership focus on organizational strategy, and specific focus on functions of leadership. Nonprofit leaders should embrace continuous improvement applications traditionally applied in for-profit sectors. Nonprofit leaders could apply continuous improvement strategies to enhance performance and boost revenue. Implications for positive social change include developing sustainability and longevity in nonprofit organizations to help nonprofit leaders address larger problems, such as homelessness, disease, lack of cultural acceptance, and environmental sustainability.
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BROWN, JONATHAN DALE. "CONTINUOUS IMPROVEMENT PROCESS IN RESPONSE TO AN ACADEMIC WATCH RATING." University of Cincinnati / OhioLINK, 2002. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1022193926.
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Ellerker, Simon Christopher. "Continuous change, process and performance improvement : a holistic systems perspective." Thesis, University of Salford, 1998. http://usir.salford.ac.uk/26659/.
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The business market of today is much more complex than it has ever been before, making it much more difficult for businesses to not only enter the market place, but to also survive and compete successfully against rival firms. The relatively recent pressures of rapid technological development, changing markets and market forces, as well as the fast-paced dynamic nature of the individual markets themselves, all demand that organisations change and adapt on a continuous basis. Various approaches to change and continuous improvement that currently exist within available literature, all of which suggest different methods for changing and improving an organisation. The available literature was used to create a comprehensive implementation program/methodology that guides organisations through the process of change and improvement. This change and improvement program was then tested within several case study organisations within the North West of England. The selected case study organisations represent a cross-section of industries: world class organisations, who have been recognised for their excellence through Excellence North West (an independent organisation that audits companies using the European Foundation Quality Model - EFQM - refer to appendix Q); organisations that plan and either succeed or fail and finally organisations who do not formally plan for change/improvement and who either succeed or fail. The conclusions of the case study research show that organisations could make use of an holistic implementation guide to help them manage the change and improvement process. The implementation program developed from best practice and theory provides an original holistic systems approach that has proven itself to be a robust methodology within several companies in the North West, through its convergence with company best practice. The originality stems from the implementation process which was developed by the author, from the various approaches available in current literature, and from the fact that it combines strategic organisational change management with continuous improvement - a need identified by Choi (1995). Further work and testing of the implementation program would be required to determine if it is generic.
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Haigh, Richard. "Continuous process improvement and learning on construction projects : the role of process capability assessments." Thesis, University of Salford, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.401798.
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Kwakye, William Wilson. "Engaging Employees in Sustainable Continuous Improvement Strategies." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5890.
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Lack of strategies to sustain continuous improvement initiatives to serve the needs of consumers whilst restructuring to conform to regulations has resulted in the collapse of some financial service companies in Ghana. The purpose of this multiple case study was to explore strategies some leaders of financial service companies use to engage employees to sustain continuous improvement initiatives to improve organizational performance. The targeted population comprised 6 senior leaders of financial service companies in Ghana who have engaged employees to sustain organizational continuous improvement initiatives. The conceptual framework for this study was Goldratt's theory of constraint complemented by the transformational leadership theory. Data were collected using semistructured face-to-face interviews, analysis of company reports, and field notes. Based on methodological triangulation and thematic analysis, 3 themes emerged from the study: operational excellence, employee engagement and incentives, and leadership strategies. The implications of these findings for positive social change include the potential to reduce poverty and improve quality of life in Ghana. Business leaders whose organizations attain improved financial performance can direct their efforts to increasing their organization's corporate social responsibility in the communities where they do business by supporting local charities and other initiatives.
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Mohler, Dennis N. "Going on to perfection through the process of continuous quality improvement." Chicago, Ill : McCormick Theological Seminary, 1997. http://www.tren.com.
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Chongwatpol, Narongsawas. "Implementing continuous process improvement methods in a mid-size plastic company." Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006chongwatpoln.pdf.
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Mohamed, Mohamed Fawzi Afifi. "Introducing statistical process control in foodservice chains to achieve continuous improvement." Thesis, University of Surrey, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.518717.
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Tan, Jonathan S. (Jonathan Samuel). "A quantitative approach for continuous improvement in process safety and reliability." Thesis, Massachusetts Institute of Technology, 1995. http://hdl.handle.net/1721.1/10793.
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Swartz, Alberto Asiscio. "Factors influencing a culture of continuous improvement in the pharmaceutical environment." Thesis, Nelson Mandela University, 2018. http://hdl.handle.net/10948/23448.
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Organisational change has proven to be a major challenge for many businesses worldwide with the pharmaceutical environment being no exception. The pharmaceutical industry is increasingly pressurised by stakeholders who seek reduced cost, higher value and quality. This has resulted in many pharmaceutical businesses attempting to launch various continuous improvement methodologies, which ultimately fail. Whereas failure of continuous improvement undertakings within the pharmaceutical environment is well documented, this study aimed to understand the factors that influence the successful sustainability of such endeavours. The purpose of this study was therefore to identify and create an understanding of the factors that influence a culture of continuous improvement within the pharmaceutical environment. The literature review revealed that factors such as leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set contributed to the successful implementation of a culture that embraces continuous improvement. It was recognised that building a culture of continuous improvement is not instantaneous and that it requires all stakeholders to be committed and to acknowledge that changing culture requires time. An empirical study with a questionnaire as data collecting instrument was conducted to assess respondents’ perceptions of the levels of continuous improvement, leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set within a selected pharmaceutical manufacturing business. The study revealed that all these factors were related and influenced a culture of continuous improvement. Furthermore, leadership and a continuous improvement mind-set proved to have the most significant relationship with a culture of continuous improvement. Recommendations were provided for the creation of a culture of continuous improvement in pharmaceutical businesses.
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Grönqvist, Daniel. "Applying Lean Service Concepts to the Fault Reporting, Analysis, and Corrective Action System : A Case Study at an Engineering Firm." Thesis, KTH, Industriell Management, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-136079.
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As a general rule, companies have focused most of their improvement initiatives in manufacturing and operations, leaving their internal service processes behind. This study presents a FRACAS process which is underperforming in terms of lead time. The process is studied in detail and the people who work with it were interviewed to find out how they think the process inhibits their work. The contribution this study makes is that it provides an example of what lean FRACAS could mean. The studied process presents itself as non-compliant with what the employees wish from such a process. This in turn causes these employees to underperform since they think that the process does not seem to provide value to neither themselves nor the customers.
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Wild, Julia Stephanie. "An Investigation into ATP Misses." Thesis, University of Canterbury. Engineering Management, 2014. http://hdl.handle.net/10092/8929.
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This project was carried out in order to complete the requirements of the Master of Engineering Management degree at the University of Canterbury. The project objective was to examine the reasons for Attainment to Plan (ATP) misses at the Meadow Fresh Christchurch plant, specifically the Fresh Beverages division. ATP is a measure of how closely the production team follows the daily packing plan, and is a site Key Performance Indicator (KPI). This report describes the action plans that were developed to decrease the number of misses to the target value, an analysis of the success of these plans, and recommendations which were made around the purchase of plant equipment in order to further improve the ATP results.
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Madrigal, Johanna. "Assessing sustainability of the continuous improvement process through the identification of enabling and inhibiting factors." Diss., Virginia Tech, 2012. http://hdl.handle.net/10919/28760.
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This research presents results of innovation management practices and sustainability of continuous improvement. Innovation is recognized as a growth tool for economies in general however not all economy sectors have innovation as a strategy. This research served as a case study to analyze how innovation is managed within innovative firms to help less innovative sectors, such as the wood products industry, to become profitable. Among the observed innovation management practices, this study was able to identify the use of continuous improvement to support incremental innovation. Although, continuous improvement is well known and accepted, there are still challenges to reach a sustainable state of continuous improvement. This research also addresses the difficulty in sustaining continuous improvement through a longitudinal case study.
A literature review was conducted to identify factors influencing the sustainability of the continuous improvement. These factors were gathered within a research framework which functioned as the main source to establish the questionnaire used as the research tool. Utilizing this tool, the study evaluated the hypotheses relating to the effects of time, location and company type on the behavior of the enabling and inhibiting factors, and the relationships among them. Results demonstrated that time has no effect on factors affecting the sustainability of the continuous improvement, although changes affect how the factors are perceived as success factors in sustaining continuous improvement. The study also concluded that type of company and location impact how the inhibiting and enabling factors are perceived as supporters of the sustainability of the continuous improvement. Finally, the study revealed that these factors are correlated among them, thus sustainability is the result of a dynamic multifactor process rather that an unique factor.
In addition to this new framework, the study also developed a self-assessment tool to be used for continuous improvement practitioners. With this tool, the new developed framework can be continuously monitored and proper and informed action can be taken by managers to address any observed gap in sustaining continuous improvement. Finally, the study also brings an example of interdisciplinary research which gathers quantitative methods from the statistics field, and qualitative methods from the business and social science fields.<br>Ph. D.
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Arévalo, Miguel, José Montenegro, Gino Viacava, Carlos Raymundo, and Francisco Dominguez. "Proposal for Process StandarDization for Continuous Improvement in a Peruvian Textile Sector Company." Springer Verlag, 2020. http://hdl.handle.net/10757/656134.
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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.<br>This article explores the application of continuous improvement tools in company M4C1 to improve processes and production procedure for a production line of polo shirts and the distribution of workstations to provide a more efficient flow, thereby reducing non-productive times of materials and people transportation. The steps to determine the correct approach of the procedures to control excess in production times and reprocesses for its correct implementation, flow charts, and work indicators to measure the production processes of polo shirts will be described. The Arena Simulation tool will then be used to simulate the operation of the production process of polo shirts and to compare the results before and after implementation. Finally, the conclusions of the project will be presented.
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Ricker, Anita Paige. "An Analysis of the Tennessee Center for Performance Excellence Examiners' Continuous Improvement Process." Digital Commons @ East Tennessee State University, 2010. https://dc.etsu.edu/etd/1666.
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The purpose of the study was to evaluate the continuous improvement process of the Tennessee Center for Performance Excellence (TNCP). Results of surveys conducted annually by the TNCPE from postapplicants provided data from the state award applicants. Their responses offered indicators of satisfaction among different industry sectors (education, government, healthcare, manufacturing, nonprofit, and service) with the TNCPE services (criteria booklet, feedback report, site visit policy, TNCPE staff, and team of examiners). The survey data were obtained from the TNCPE office in Nashville, Tennessee in which award applicants were provided a series of survey questions. These questions involved the overall award program and the site visit experiences. Within the program award, data included 26 applicant responses while the site visit surveys included 107 applicant responses. In addition, an alpha level of .05 was used for all statistical tests. The major conclusions were: (1) there are differences in the industry sectors with the length of the site visit, team of examiners' team leader's leadership, and the clarity of the feedback report (control vs. influence). Other tests were not statistically significant.
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B, Arriola Oliveros, Oliveros B. Arriola, Oliveros B. Arriola, Granja A. Denis, and Dionisio S. Rodríguez. "An initial evaluation of a method for adopting kaizen events in the construction sector." Potificia Universidad Catolica de Chile, 2018. http://hdl.handle.net/10757/624667.
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Currently, construction companies have shown a need to adopt process improvement systems in order to function competitively in the market. However, civil construction, compared to the manufacturing, still has deficiencies relating to the incorporation of new improvement systems. Thus, the use of Kaizen Events (KE) is one of the main mechanisms used to perfect processes during the production (execution) phase of a product, ensuring enhanced performance and added value to the client. The present research sought to evaluate a method for adopting KE in the construction sector. The data-gathering tools used were a questionnaire and a focus group where academics and/or experts who fit a specific profile participated. A methodological strategy for the development of the work was adopted under the approach of Design Science Research (DSR) and the theoretical referential was developed from a Systematic Literature Review (SLR). Improvements were made to the method to improve its applicability and functionality in real life scenarios using the results obtained. Accordingly, the results show horizons for future research on KE in civil construction.<br>Revisión por pares
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McKinney, Lee. "A personnel driven mini assessment approach for supporting continuous system and software process improvement." ScholarWorks@UNO, 2004. http://louisdl.louislibraries.org/u?/NOD,166.
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Thesis (M.S.)--University of New Orleans, 2004.<br>Title from electronic submission form. "A thesis ... in partial fulfillment of the requirements for the degree of Master of Science in the Department of Computer Science."--Thesis t.p. Vita. Includes bibliographical references.
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Winterbach, Francois. "Theory of perspective : a continuous and sustainable internal process improvement roadmap for small business managers." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/97127.
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Thesis (MEng)--Stellenbosch University, 2015.<br>ENGLISH ABSTRACT: Small, medium and micro enterprises are important contributors to the economic and
socioeconomic development of South Africa. However, most enterprises struggle to
become established. The high rate of failure is due to a lack of access to finance,
poor managerial and technical skills, and also the competitive business environment.
The focus of this research report is on the development of a continuous and sustainable
internal process improvement roadmap that provides skill constrained small business
managers with strategic and technical support, in order to make their organisations
more competitive in the current business environment, without expensive consultation.
The first step toward the development of the roadmap is discussed as a ten step basic
process improvement cycle, based on an interpretation of the PDCA cycle. These ten
steps provide most of the methods that are needed for practical implementation of
improvement activities. However, this approach needs strategic support in order to
ensure that improvement activities focus on the critical improvement opportunities.
The second step regards the identification of strategic support, and additional
improvement methods, to align improvement activities toward the critical improvement
opportunities, which represent a common goal. Three methodologies are discussed
as individual roadmaps to determine the crucial aspects that can be integrated into a
holistic management roadmap, which accommodates practical improvement. These
methodologies are lean thinking, theory of constraints, and the six sigma philosophy.
The final roadmap is then developed, based on the principle that perspectives can be
used to develop the perception of people toward improvement. Different perspectives
are identified from the studied improvement methodologies, and the execution of
improvement activities is then supported with the basic process improvement cycle. The perspectives are categorised into three main perspectives. First, the organisational
perspective provides an overview of the philosophy, people, and process. Second,
the primary process perspective provides an overview of the critical process aspects;
value, throughput, and quality. Third, the secondary process perspective connects
these critical process aspects in terms of effectiveness, agility, and efficiency. The
roadmap is then completed when management can transcend above perspective.<br>AFRIKAANSE OPSOMMING: Klein, medium en mikro ondernemings is belangrike bydraers tot die ekonomiese en
sosio-ekonomiese ontwikkeling van Suid-Afrika. Meeste ondernemings sukkel egter
om gevestig te raak. Die hoë koers van mislukking is weens ‘n gebrek aan finansiële
toegang, swak bestuurs en tegniese vaardighede, en die mededingende sake-omgewing.
Die fokus van hierdie navorsingsverslag is op die onwikkeling van ‘n deurlopende en
volhoubare interne proses verbeterings padkaart wat klein besigheid bestuurders
verskaf met strategiese en tegniese ondersteuning, sonder duur konsultasie, ten
einde hul organisasies meer mededingend the maak in die huidige sake-omgewing.
Die eerste stap vir die onwikkeling van die padkaart word bespreek as ‘n tien stap
basiese verbetering siklus, gebaseer op ‘n intrepretasie van die PDCA siklus. Hierdie
stappe voorsien meeste van die metodes wat nodig is vir praktiese implementering
van verbetering aktiwiteite. Die benadering moet egter strategies ondersteun word om
te verseker dat verbetering aktiwiteite op die kritieke verbeterings geleenthede fokus.
Die tweede stap word bespreek vir die identifisering van strategiese ondersteuning,
asook addisionele verbetering metodes, om verbetering aktiwiteite in lyn te bring met
kritiese verbeterings geleenthede, wat ‘n gemeenskaplike doel verteenwoordig. Drie
metodieke word bespreek as individuele padkaarte om die deurslaggewende aspekte
te bepaal wat geïntegreer kan word in ‘n bestuurs padkaart, wat praktiese verbetering
akkomodeer. Die metodieke is “lean thinking”, “theory of constraints”, en “six sigma”.
Die finale padkaart word dan ontwikkel, gebasseer op die beginsel dat perspektiewe
gebruik kan word om mense se persepsie van verbetering te ontwikkel. Verskillende
perspektiewe is geïndentifiseer vanuit die verbetering metodieke, en die uitvoering
van verbeterings aktiwiteite word dan ondersteun met die basiese verbeterings siklus. Die perspektiewe is ingedeel in drie hoof perspektiewe. Eerste, die organisatoriese
perspektief verskaf ‘n hoë vlak oorsig van die filosofie, mense, en proses. Tweede,
die primêre proses perspektief verskaf ‘n oorsig van die kritiese proses aspekte;
waarde, deurset, en kwaliteit. Derde, die sekondêre proses perspektief verbind die
proses aspekte in terme van effektiwiteit, aanpasbaarheid, en doeltreffendheid. Die
padkaart word dan eindelik voltooi wanneer die bestuur perspektief te bowe kan kom.
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Moraes, Aroldo Jose Isaias de. "Criação de fluxo de produção enxuta em empresas com características de processo contínuo." Universidade de São Paulo, 2005. http://www.teses.usp.br/teses/disponiveis/18/18140/tde-07082017-093442/.
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Este trabalho mostra uma aplicação de conceitos de produção enxuta em uma empresa de processo contínuo. Existe uma percepção por parte de algumas destas empresas de que, sendo de fluxo contínuo, elas se adequam mais aos princípios da produção em massa, não sendo portanto aplicáveis a elas os conceitos de produção enxuta. Também existe a crença, igualmente questionável, de que elas já são enxutas por natureza, devido ao elevado nível de automação com pouca manipulação e movimentações discretas. Este trabalho mostra que isso nem sempre é verdade e que uma empresa de processo contínuo pode se beneficiar consideravelmente da aplicação de conceitos de manufatura enxuta. É apresentada aqui uma revisão bibliográfica das principais ferramentas e conceitos de produção enxuta. Também é apresentado um caso já documentado na literatura técnica de aplicação destes conceitos em uma empresa química de processo contínuo. A seguir é mostrado o caso de aplicação de produção enxuta conduzida pelo autor em uma empresa de grande porte do setor termoplástico no estado de São Paulo, que tem características de processo contínuo. São também apresentados os resultados desta aplicação, evidenciando os ganhos obtidos como redução de 21% no indicador de refugo e 14% no tempo médio de set up, e algumas considerações sobre aplicação de produção enxuta em empresas desta natureza.<br>This paper shows a application of the concepts of lean production in a continuous process company. There is a misconception from some companies\' part that because they have continuous process, they fit more the mass production principles, therefore it is not valid to them the concept of lean production. There is also the belief, questionable as well, that they are naturally lean, due to the high level of automation with little handling and discret movements. This paper shows that this is not true and that continuous process company can benefit considerably from the application of the lean production concepts. It is presented here a bibliography review of the main tools and concepts of lean production. It is also presented a documented case of the application of these concepts in a chemical industry with continuous process. Next, the case of the application of lean production is showed, conducted by the author in a big company of termoplastic in the state of São Paulo that presents the characteristics of continuous process. The results of this application is presented, enfasizing the results obtained, it was obtained 21% of reduction in the screp indicator and 14% in the midium time of the set up and also some comments about the application of the lean production in these kinds of companies.
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Caffyn, Sarah Jane. "The scope for the application of continuous improvement to the process of new product development." Thesis, University of Brighton, 1998. https://research.brighton.ac.uk/en/studentTheses/cf90bb05-cff3-44bd-aaa2-6e50b712bb97.
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This is an investigation into the scope for applying continuous improvement (CI) to the process of new product development (NPD). The thesis makes two main contributions to knowledge. Firstly, it brings together the fields of continuous improvement of processes and NPD, which both have their own literature and research activity but have hitherto remained somewhat separated from each other. Secondly, it develops and tests an analytical model to support the implementation of CI within NPD.
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Thompson, Gavin. "Determining if the dimensions of a learning organisation influence an employee's attitude towards continuous improvement within an perational excellence programme." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/97397.
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ENGLISH ABSTRACT: Many organisations are perusing a process improvement programme in order to gain competitive advantage through improved product and service quality, operational efficiencies and customer experience. Whilst Six Sigma adopts a project-oriented, expert-led approach to improving processes, Total Quality Management (TQM), Lean and Operational Excellence (OE) programmes typically promote a culture of Continuous Improvement (CI) where lower-level employees are encouraged and empowered to evaluate and optimise their own working practices and processes. In order to make CI successful and sustainable in an organisation, employees need to have a positive attitude towards CI. Whilst previous research had already established the relationship between CI, Organisational Learning (OL) and company performance, this research set out to establish if any of the five disciplines of the Senge (1994) Learning Organisation (LO) influenced on an employee’s (positive) attitude towards CI. In keeping with the Dimensions of the Learning Organisation Questionnaire (DLOQ), the five disciplines of the LO were structured within individual, team and organisational factors. Through a structured survey and statistical correlation analysis, this research has shown that, whilst the team and organisational factors did not influence on an employee’s attitude to CI, personal mastery does have an influence on an employee’s attitude towards CI. It is therefore recommended that an organisation that wishes to create a culture of CI also actively works to improve the personal mastery of those employees who are expected to be involved in CI.
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Smoljan, Nikola, and Nedim Ohran. "Introduction of continuous and structured improvement methodology in sawmill industry : a case study." Thesis, Linnéuniversitetet, Institutionen för maskinteknik (MT), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-50614.
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The goal of this thesis is to create a methodology that helps companies in the sawmill industry to improve their efficiency. The purpose the case study is to create a more efficient production process by improving the structure of the work through improvements in leadership, commitment and motivation. The methodology is tested in the case company and together with the selected empirical data l generates a situation analysis in order to facilitate detection and observation of factors that are essential to study to improve the production. The results of the methodology used in the case company led to several factors considered important for improved efficiency. The most relevant success factors are better quality in communication and leadership processes. Recommendations for the case company to succeed with the implementation of the relevant factors, is to induce motivation and highlight the purpose of the change, and introduce more openness between managers and workers. This will lead to an improved structure that will benefit the critical improvement factors.<br>Målsättningen med arbetet är att skapa en metodik som skall hjälpa företag inom sågverksindustrin att förbättra effektiviteten. Syftet med fallstudien är att skapa så effektiva produktionsprocesser som möjligt genom att förbättra strukturen på arbetet genom förbättringsåtgärder inom ledarskap, engagemang och motivation. Metodiken testas på ett fallföretag och tillsammans med det insamlade empiriska materialet genereras en nulägesanalys som underlättar identifieringen av faktorer som är väsentliga att studera för att förbättra en produktion. Resultaten från den använda metodiken på fallföretaget ledde till flera faktorer som anses viktiga för en förbättrad effektivitet. Dem mest relevanta förbättringsfaktorerna är bättre kvalitet inom kommunikation och ledarskapsprocesser. Rekommendationer för att fallföretaget ska lyckas med implementeringen av de relevanta faktorerna är att framkalla motivation och lyfta fram syftet till att en förändring, samt införa mer öppenhet mellan chef och arbetare. Detta kommer leda till en förbättrad struktur som kommer att gynna de kritiska förbättringsfaktorerna.
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DiBacco-Tusinac, Sandra J. "The perceptions of high school administrators and superintendents regarding specific aspects of the process of continuous improvement." Youngstown State University / OhioLINK, 2000. http://rave.ohiolink.edu/etdc/view?acc_num=ysu996778080.
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Messier, Alexis. "Introducing Continuous Improvement in an R&D Facility : Action research in the pharmaceutical industry." Thesis, Linköpings universitet, Kvalitetsteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-110882.
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Continuous Improvement processes are commonly used by many organizations facing competitive pressure. By implementing continuous incremental changes, it allows optimizing resources while maintaining flexibility. However, it requires significant resources and involvement from all levels of management, as well as field workers. Continuous Improvement is based on the study of processes and the identification of recurrent problems; therefore it is particularly adapted to manufacturing activities and other repetitive processes. R&D (Research and Development) activities are less repetitive and tend to be iterative, which make them more difficult to study. Yet these activities represent a strong competitive asset and an early mistake or misunderstanding might have a significant cost. The objective of this project was to study the deployment of Continuous Improvement for R&D processes through a literature review and a case study in the pharmaceutical industry. Action research has been the research method that has been employed; the particularity of this method is that the researcher participates actively to the studied change. It resulted in the identification of some characteristics that have to be taken into account in the deployment of improvement activities. First the culture is based on problem-solving, which increase the efficiency of data study and analytical method whilst formalization tools are less efficient, as well as performance indicators related to improvement activities. Besides, the need of customers (both internal and external) is difficult to define and is subject to evolution; this issue tends to be aggravated by a lack of communication. Moreover, development projects being unique and highly iterative, it is recommended to study processes at a more conceptual level, although no specific mapping tool seems particularly adapted. Finally, beside the study of general processes, the study of each individual project (project reviews) allows individual and collective learning. This project also propose a tool allowing the study of information flows between activities and teams in order to reduce mismatch between need and reality (and thus communication issues). This tool relies on the use of local SIPOC diagrams to represent activities and the mapping of flows between each of them.
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Tinkler, Elias, and Patrik Westlin. "Fostering Continuous Improvement and Innovation Through the Complaints Process : A case study at a global manufacturing company." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-79940.
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Quality and innovation are central elements in a successful business, where organizations are not solely looking to satisfy existing customers with high quality but to create novel solutions for future customers as well. As a result, addressing both concepts are vital for sustaining business longterm, which has led to a conflict regarding where companies should allocate their efforts. This study analyzed a global manufacturing company’s complaints management (CM) process, where quality and innovation were addressed with the study questions: How can the CM process be improved to reduce recurring complaints? and How can the CM process be improved to foster innovation?. To answer these, a qualitative approach was used in forms of unstructured and semi-structured interviews as well as quality management & control tools. The variables analyzed were partly constructed from the extensive literature review and partly from the employees involved with the CM process. The results showcased negligence towards the CM process, where process description and governance as well as knowledge management were lacking. Practical implications of the study indicates that if the CM process receives more focus in regards to the mentioned factors, the quality and its ability to foster innovation as well innovation will be improved. Theoretical implications of the study indicates a misalignment between the perception of the CM process and the actions of the company. Employees found it essential to the company’s strategy whereas the process, despite this received attention. These implications are limited to large manufacturing companies and in order to generalize the results, further research is required.
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Clark, Deborah L. Kaehler Theodore J. "Evaluation of organizational self-assessment tools and methodologies to measure continuous process improvement for the Naval Aviation Enterprise." Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2006. http://library.nps.navy.mil/uhtbin/hyperion/06Sep%5FClark%5FDeborah.pdf.
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Thesis (M.S. in Systems Engineering Management)--Naval Postgraduate School, September 2006.<br>Thesis Advisor(s): Cary Simon. "September 2006." Includes bibliographical references (p. 127-130). Also available in print.
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J, Kaehler Theodore. "Evaluation of organizational self-assessment tools and methodologies to measure continuous process improvement for the Naval Aviation Enterprise." Thesis, Monterey, California. Naval Postgraduate School, 2006. http://hdl.handle.net/10945/2545.
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The Naval Aviation Enterprise (NAE) has created a program called AIRSpeed to deliver the efficiency gains of continuous process improvement (CPI). NAE leadership seeks a self-assessment tool to measure how well AIRSpeed has been implemented, including possible areas for improvement. This thesis studies the origins of continuous process improvement, the value of assessment, and current assessment methodologies. Key concepts are cited for the use of organizational assessment tools. The objectives are an enhanced body of knowledge for enterprise assessment, to provide a comparison of several approaches, and to recommend a tool for NAE AIRSpeed. The tools to be considered are the Department of Defense CPI Transformation Guidebook (DoD CPITG), the Navy's Performance Excellence Guidebook (NPEG), the Lean Aerospace Initiative (LAI) Government Lean Enterprise Self-Assessment Tool (GLESAT), and the NAVAIR Alignment Assessment Tool (NAAT). Research revealed that three of the four tools (DoD CPITG, NPEG, and GLESAT) could efficiently measure AIRSpeed maturity, and recommendations were made that a performance management framework be established by the NAE prior to implementation of any formal assessment process. The maturity level of NAE AIRSpeed could be baselined using the LAI tool in those areas where lean principles have been implemented over a period of years.
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McComas, Michael T. Harrington Richard J. Oliver Donald W. "Analysis of the United States Marine Corps Continuous Process Improvement Program applied to the contracting process at Marine Corps Regional Contracting Office-Southwest." Monterey, Calif. : Naval Postgraduate School, 2007. http://bosun.nps.edu/uhtbin/hyperion-image.exe/07Dec%5FMcComas%5FMBA.pdf.
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"Submitted in partial fulfillment of the requirements for the degree of Master of Business Administration from the Naval Postgraduate School, December 2007."<br>Advisor(s): Yoder, E. Cory ; Ferrer, Geraldo. "December 2007." "MBA professional report"--Cover. Description based on title screen as viewed on January 10, 2008. Includes bibliographical references (p. 85-87). Also available in print.
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McComas, Michael T., Donald W. Oliver, and Richard J. Harrington. "Analysis of the United States Marine Corps Continuous Process Improvement Program applied to the contracting process at Marine Corps Regional Contracting Office-Southwest." Monterey, California. Naval Postgraduate School, 2007. http://hdl.handle.net/10945/10214.
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MBA Professional Report<br>This MBA Project outlines the components of CPI while providing an example and an assessment of its application in the Regional Contracting Office-Southwest (RCOSW). Budgetary constraints require the Marine Corps to function as efficiently as possible. Continuous Process Improvement (CPI) provides the enterprise-wide approach by which the Marine Corps will generate necessary efficiencies. The primary focus of CPI in the Marine Corps is improving support to the warfighter. The purpose of this project is to examine the United States Marine Corps Continuous Process Improvement Program as it applied to the Marine Corps RCO-SW to determine possible reductions in procurement administrative lead time (PALT). Lean, Six Sigma, and the Theory of Constraints (TOC) are predominant process improvement methods used in business and the Department of Defense to make better products and provide faster service, resulting in increased end-user satisfaction. The RCO-SW has been identified as a pilot program for the implementation of the Marine Corps CPI Program. The objectives of this project are to study the process improvement methods and examine how they can be applied during the execution of a process improvement project.
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Agostinetto, Juliana Silva. "Sistematização do processo de desenvolvimento de produtos, melhoria contínua e desempenho: o caso de uma empresa de autopeças." Universidade de São Paulo, 2006. http://www.teses.usp.br/teses/disponiveis/18/18140/tde-23042007-091901/.
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O processo de desenvolvimento de produtos (PDP) tem recebido especial atenção por ser reconhecido como fonte de ganhos competitivos. Através da sua sistematização as empresas reduzem custos, aumentam a qualidade dos seus produtos e diminuem os tempos de desenvolvimento. Para que essa sistematização seja efetiva é preciso que o PDP seja melhorado continuamente, de modo que acompanhe a constante necessidade de aprimoramento dos produtos a serem lançados. Quando comparado a outros processos, o PDP apresenta características que tornam o gerenciamento da sua melhoria contínua (MC) mais complexo, devido às características de criatividade e intangibilidade inerentes a este processo. Poucos trabalhos analisam como a melhoria contínua pode auxiliar na sistematização do PDP, uma vez que a discussão a cerca da MC ainda foca os processo de fabricação e a discussão sobre a sistematização do PDP discute apenas a melhoria das atividades pertencentes a este processo. O objetivo deste trabalho foi identificar as atividades que contribuem para a MC do PDP e avaliar o impacto destas atividades na sua sistematização para o caso de implementação deste processo em uma empresa de autopeças. Incluiu-se no levantamento as atividades pertencentes ao PDP que fomentam melhorias deste processo e aquelas pertencentes ao processo de melhoria contínua (PMC) e que apóiam a melhoria dos demais processos, incluindo o de desenvolvimento de produtos. Foram levantados dados atuais do desempenho da empresa e histórico das mudanças ocorridas para que a identificação destas atividades e dos resultados reais desta sistematização fosse possível. Para análise da efetividade da MC aplicada ao PDP foram selecionados seis projetos de desenvolvimentos de produtos já concluídos, executados em diferentes períodos de tempo, e comparados seus resultados a partir de indicadores de desempenho pré-definidos. Os resultados demonstram a eficácia da sistematização do PDP na empresa, a partir de atividades executadas durante os desenvolvimentos. Como contribuições, o trabalho apresenta um levantamento da literatura sobre a relação entre a MC e o PDP e a caracterização das atividades relacionadas à MC realizadas em um caso prático de sistematização. O trabalho apresenta uma discussão acerca dos resultados obtidos com a sistematização. Foi possível compreender - através da coleta e análise de indicadores de desempenho dos projetos, entrevistas e estudo da sistematização na empresa - como estas atividades interferiram positivamente nos resultados dos projetos, quais foram os benefícios que elas trouxeram e as lacunas que esta sistematização ainda apresenta.<br>Product development process (PDP) has received special attention from companies due to it is recognized as a source of competitive profits. Through its systematization companies can reduce their costs and development time and increase their product quality. To get and effective systematization it is necessary to continuously improve the PDP so that it can follow the continuous necessity of develop better products to be launched to the market. When compared with other process the PDP presents special characteristics such as creativity and non-measurable activities that become its continuous improvement (CI) management more complex. The number of researches that discuss how CI can help the PDP systematization is too small once this discussion still focuses production process into companies and the discussion of the PDP systematization only discusses the improvement of activities that belong to PDP. It is not clear to define activities of CI when they are part of PDP subjects. The main goal of this research was to identify which activities can contribute with CI of PDP and to analyze the impact of these activities on its systematization, studying a case of an automotive company. It was included on the case survey all activities that belongs to PDP and can contribute with its CI and also activities that belongs to the CI process and can be applied to PDP as a support of other processes to get their improvement, including the PDP. During the case research it was collected recent data of company performance and history information regarding changes on its PDP model and practices; this research into the company allowed us to identify CI activities on PDP and the results of the implementation of these activities. To analyze the effectiveness of CI activities applied on PDP it was selected six concluded product development projects which were developed on different periods of time and then it was compared their results through some key performance indicators defined previously for the research. Those results demonstrate the effectiveness of the PDP systematization due to CI activities done during the evaluation of the product development projects in that automotive company. This research presents as contributions a survey from the literature about the relation between CI and PDP and the characterization of the activities executed in a practical case of systematization. The research presents a discussion regarding the results obtained by that company with the PDP systematization. It was possible to understand - using project performance indicators, interviews and the study of the PDP systematization - how those activities had positively intervened on projects results, which benefits they brought to the company and which gaps the systematization still keeps.
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Todorovac, Kennan, and Nils Wiking. "An exploratory study of manufacturing data and its potential for continuous process improvements from a production economical perspective." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-21947.
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Background: Continues improvements in production are essential in order to compete on the market. However, to be an active competitor on the market, companies need to know their strengths and weaknesses, and improve and develop their production continually. Today process industries generate enormous volumes of data and data are considered a valuable source for companies to find new ways to boost their operations' productivity and profitability. Data Mining (DM) is the process of discovering useful patterns and trends in large data sets. Several authors have pointed out data mining as a good data analysis process for manufacturing due to the large amount of data generated and collected from production processes. In manufacturing, DM has two primary goals, descriptive with the focus on discovering patterns to describe the data and predictive where a model is used to determine future values of important variables. Objectives: The objective of this study was to get a deeper understanding of how collected data from production can lead to insights regarding potential production economic improvementsby following the CRISP-DM methodology. In particular to the chosen production line if there were any differences in replenishment durations when it comes to different procedures. Duration in this study is the time the line is halted during a material replenishment. The procedures in question are single-replenishment versus double-replenishment. Further investigated was if there were any differences in the replenishment duration when it comes to which shift team and at what shift time the replenishment procedures were made. Methods: In this study the CRISP-DM methodology was used for structuring the collected data from the case company. The data was primarily historical data from a continues production process. To verify the objective of the study, three hypotheses derived from the objective was tested by using a t test and Bonferroni test. Results: The result showed that the duration of a double-replenishment is lower compared to two single-replenishments. Further results showed that there is a significant difference in the single-replenishment duration between the different shift times and different working teams. The interpretation of the result is that in the short term there is a possibility that implementingdouble replenishments can reduce the throughput time and possibility also the lead time. Conclusions: This study could contribute with knowledge for others who seek a way to use data to detect information or deeper knowledge about a continuous production process. The findings in this study could be specifically interesting for cable manufacturers and, in general, for continuous process manufacturers. Further conclusions are that time-based competition is one way for increasing the competitive advantage in the market. By using manufacturing generated data, it is possible to analyse and find valuable information that can contribute to continuous process improvements and increase the competitive advantage.
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Mahmood, Zahid, of Western Sydney Hawkesbury University, and Faculty of Management. "An empirical investigation of the successful implementation of quality management in service organisations." THESIS_FMAN_XXX_Mahmood_Z.xml, 2000. http://handle.uws.edu.au:8081/1959.7/689.
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Quality management (QM) is a holistic management philosophy that emphasises the involvement of every employee at different levels of an organization to achieve customer satisfaction and improve organizational effectiveness through continuous process improvement. There has been a rising interest among service sector professionals in examining the applicability and usefulness of quality management methods in service organisations. Many service organisations that have implemented quality management has achieved substantial benefits, but it is clear that implementation initiatives in some organisations have failed to live up to expectations. These mixed results point to a need to identify the factors that lie behind the success and failures of quality management programs. Empirical research in this area is extremely limited. The results of the study point to the importance of the role of employee support and encouragement of departmental co-operation for the successful implementation of quality management programs. These factors were found to be important not only initially, but also throughout the whole implementation period of QM programs. Another interesting finding is the relationship between QM success and implementation issues concerning internal organisational communication, corporate cultural change, and internal marketing. Significant differences exist in the way that each of these factors are practised and emphasised across organisations. Respondents rated the way in which they drew upon the culture, communication pattern and other behaviour to promote QM within the organisation. They also rated how important they thought these various activities were. It was found when these factors were emphasised in QM programs the chance of successful implementation was increased. Implications for quality management professionals and suggestions for further research are discussed<br>Doctor of Philosophy (PhD)
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Liu, Chi-Ting. "Continuous process improvement for a plastic company in western Wisconsin a case study in improving a clamping device's function /." Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006liuc.pdf.
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Stetzer, Grant M. "A pilot program of a continuous improvement process through the use of employee involvement in a service industry business." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002stetzerg.pdf.
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Alipour, Bertilsson Elham. "Process mapping, first step towards business excellence : A case study at Golvet Göteborg." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-22108.
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Continuous improvement of processes is one important aspect of quality management and the way towards excellence. Companies are at different stages of business excellence, but the way is long, and the improvement process is never ending. For a company to start its journey towards business excellence, there are many means, guidelines and models to use but no single way that guarantees the success and no generic mean that can be extended to all types of companies. That’s why this paper tries to initiate process improvement journey at Golvet Göteborg by applying excellence models for process optimization and making a process map of warehousing to recognize improvement areas and act upon that. To do this, a literature review in areas of quality management and business excellence is conducted with focus on process management. By interviewing key persons at the company, a map of warehouse process is illustrated and based on that possible improvements are suggested to leadership.
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Stefansson, Emma. "Effektivisering av en process i en kommunal verksamhet." Thesis, Uppsala universitet, Institutionen för teknikvetenskaper, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-385442.
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Besök eller kontakt med statliga myndigheter innebär ofta väntetid och långa handläggningstider. Nynäshamns kommun har för att minska väntetiderna skapat ett kontaktcenter vars syfte är att förenkla för kunden samt minska handläggningstider för rutinärenden. Kontaktcenters syfte efterföljs inte och många av de ärenden som kontaktcenter behandlar innebär för kunden långa väntetider. Syftet med detta projekt är att undersöka hur kontaktcenter kan effektivisera det dagliga arbetet med målet att minska handläggningstiderna. Verksamheten har studerats med fokus på ett av de mest problemutsatta ärendena, nämligen handläggning av färdtjänst. Projektet som är grunden till rapporten var ett förbättringsprojekt där DMAIC användes som struktur för genomförandet. I datainsamlingen användes både kvantitativa och kvalitativa metoder såsom intervjuer, observationer, sekundära data och workshop. För att analysera datainsamlingen användes värdeflödesanalys, histogram och träddiagram utifrån de åtta slöserierna inom Lean. Detta för att identifiera vilka delar i processen som var i störst behov av förbättring samt vad som kunde utvecklas. Utifrån värdeflödesanalysen identifierades att den studerade processen bestod av mycket slöseri då enbart 2 timmar och 15 minuter av den totala handläggningstiden på 30 dagar var värdeskapande. Det resulterade i att väntetiden, transporter, lagerhållning och defekter studerades närmare och resulterade i tydliga åtgärder som verksamheten bör åtgärda. Studien resulterar i fyra tydliga åtgärdsförslag. Åtgärderna utgår från att effektivisera processerna och arbetssätten i syfte att minska handläggningstiderna. Dessutom krävs ett införande av standardiserade arbetssätt för att bibehålla samt fortsätta utveckla den studerade processen men även andra processer och arbetssätt inom verksamheten.<br>Visits or contacts with government agencies often mean a waiting time and long processing times. Nynäshamns kommun has, in order to reduce waiting times, created a contact center in order to simplify for the customer and reduce processing times for routine cases. The purpose of the contact center is not working and many of the cases that contact center deals with results in long waiting times for the customer. The purpose of this project is to investigate how the contact center can be more effective with the goal of reducing processing times. The business has been studied with a focus on one of the most problematic issues, namely handling of travel services for the disabled. The project is an improvement project and therefore DMAIC was used as a structure for the implementation of the study. The data collection used both quantitative and qualitative methods such as interviews, observations, secondary data and workshop. To analyze the data collection, value flow analysis, histograms and tree diagrams were used based on the eight wastes in Lean. Analysis tools were used to identify which parts of the process were in greatest need of improvement and what could be developed. Based on the value flow analysis, it was identified that the process studied consisted of a lot of waste because only 2 hours and 15 minutes of the total processing time of 30 days was value-creating. As a result, the waiting time, transport, warehousing and defects were studied more closely and resulted in four clear measures that the business should implement. The measures focus on making the processes and modes more effective to reduce processing times. In addition, an introduction of standardized working methods is required to maintain and continue to develop the studied process, but also other processes and working methods within the business.
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Templeton, Jessica. "Production Services Reporting System Analysis." Thesis, University of Canterbury. Engineering Management, 2013. http://hdl.handle.net/10092/7451.
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The purpose of the analysis was to realise potential areas for improvement within the Production Services department. Sources of inefficiency within the Reporting System were identified to support recommendations for the rationalisation, streamlining and alignment of processes.
Lean philosophies and Total Quality Management techniques were reviewed to gain an understanding of applicability to Production Services. Evaluation through Value Stream Mapping determined a reporting process efficiency of 71% and two supplementary waste types were recognised in addition to the standard seven wastes of lean processes. The root cause of inefficiency and waste was investigated further with the 5 Whys Technique. A benchmark was established through reviewing industry based literature and conducting comparative studies of both like and unlike departments. Participant and non-participant naturalistic observation techniques were employed to collect a balanced data set for value stream analysis.
Variable environmental factors were recognised to moderate results from direct analysis of the reporting system. Dissimilar political, economic, sociocultural, technological and legal factors were considered during comparison and benchmark.
The findings in this report provide evidence of issues that should be addressed for the continuous improvement of both the reporting system, and the department. These have been provided for the consideration of Shell Todd Oil Services Limited Production Services and Logistics Manager.
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Guzman, Pamela, Franklin Montalvo, Edgardo Carvallo, and Carlos Raymundo. "Implementation of a process management model and inventory control to increase the level of service in the after-sales area of industrial equipment." Latin American and Caribbean Consortium of Engineering Institutions, 2019. http://hdl.handle.net/10757/656260.
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Currently, many industrial companies generate many losses in their after sales this is generated to an error in the control of inventories and in turn in a mishandling of their assets through their processes, therefore the present research proposes a management model of processes and control of inventories in order to reduce customer losses due to the large number of existing complaints and thus increase sales. Therefore, the process management model, which will contribute to the standardization, optimization and control of its critical processes, and for which indicators, procedures and policies will be proposed for each stage of the process in order to measure its efficiency and effectiveness for correct decision making. With respect to the control of inventories, it is proposed to make a segmentation of the products, which allows the identification of the most important products for the company, to then design a demand forecast model for families of products that will later be individualized considering their factors initial and finally using an inventory management model will obtain the optimal quantity of spare parts order to use in the technical service of the equipment reducing the annual costs related to the inventory.
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Gonçalves, Marcelo. "Uma proposta de modelo para priorização de melhorias intangíveis em um ambiente produtivo." Universidade do Vale do Rio dos Sinos, 2015. http://www.repositorio.jesuita.org.br/handle/UNISINOS/5209.
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Previous issue date: 2015-08-19<br>Nenhuma<br>A falta de uma relação quantitativa direta com o resultado da organização torna difícil a decisão sobre qual melhoria deve primeiro receber os recursos disponíveis. Por esta decisão ser uma tarefa difícil e dependente da experiência do gestor, o uso de métodos quantitativos como apoio a tomada de decisão pode torná-la mais assertiva. Este trabalho tem como objetivo explorar a metodologia de análise multicritério para priorização de melhorias intangíveis do processo produtivo, de forma alinhada com o posicionamento estratégico da organização. Para atender este objetivo, esta pesquisa propõe um modelo para priorização de melhorias intangíveis do processo produtivo, empregando a ferramenta estratégica SWOT para agrupar os fatores relevantes, em um cenário de melhoria de processo, para uma empresa do setor ceramista. Esses fatores foram agrupados em clusters e utilizados para construção de uma rede para representar as suas relações de dependência. Em virtude da dependência existente entre os fatores, foi aplicado o método multicritério Analytic Network Process (ANP) o qual analisa, conjuntamente, a influência dos fatores para a priorização de alternativas representadas por melhorias intangíveis em um ambiente produtivo. Tanto os fatores quanto a rede do problema foram definidos por uma equipe de análise composta por gestores e especialistas. Como resultado, apresenta a priorização das melhorias intangíveis, resultado da construção das matrizes não ponderada, ponderada e aplicação da propriedade de matriz limite. Através da realização de uma análise de sensibilidade aos pesos dos clusters, foi verificada a robustez da priorização obtida.<br>The lack of a direct quantitative relation with the result of the organization makes it difficult to decide which improvements must first receive the resources available. For this decision to be a difficult task and dependent on manager’s experience, the use of methods to support quantitative decision-making can make it more assertive. This study aims to explore the multi-criteria analysis methodology for prioritization of intangible improvements in the production process, in alignment with the strategic positioning of the organization. In order to achieve this objective, this research proposes a model for prioritization of intangible improvements in the production process, using the SWOT analysis tool for clustering the relevant factors in a process improvement scenario for a company of ceramist sector. These factors were clustered and used to build a network to represent their dependency relationships. Due to the interdependence of the factors, the multi-criteria method Analytic Network Process (ANP) was applied to analyze together, the influence of the factors for prioritizing alternative represented by intangible improvements in a productive environment. Both factors and problem network were defined by a team composed of managers and specialists. As a result, this research presents the prioritization of intangible improvements, as the result of the construction of unweighted and weighted matrices followed by the application of the limit process of the weighted matrix. By performing a sensitivity analysis to the weights of the clusters, the robustness of the obtained prioritization has been verified.
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Matsumoto, Isao T. "A structured approach to improving organisational knowledge, business processes and management systems." Thesis, Loughborough University, 2006. https://dspace.lboro.ac.uk/2134/2752.
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In a commercial environment that is ever changing, organisations have to constantly adapt to remain competitive. To ensure the benefits of change are achieved a coherent and structured approach to implementing change is essential, as disconnected initiatives often fail. This thesis presents a series of eight continuous improvement projects undertaken by a leading engineering design consultancy. The projects use a range of process management and knowledge management techniques to improve specific aspects of the sponsor's business, in particular how it manages its organisational knowledge, business processes and management systems. To better understand the strengths and weakness of process and knowledge management techniques, in order to see how they can be combined, the techniques are first applied separately on six projects. Based on the lessons learnt from these projects, key aspects of the process and knowledge management techniques used are then combined to create two robust business solutions that have the potential to significantly benefit the sponsor's business. In developing and implementing the solutions, to the eight specific business issues covered in this thesis, a number of key issues relating to the architecture of successful systems and the organisational change management process involved with implementing these systems are captured. These key points are summarised into recommendations focused at both academic and commercial organisations.
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Howell, Clarence III. "Implementing the Six Sigma Breakthrough Management Strategy to Reduce Bowed Pipe Defects in the Oil and Gas Industry, a Black Belt’s Approach." Youngstown State University / OhioLINK, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=ysu1593025696718874.
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Wetzel, David K. "The Development, Validity, and Reliability of Process, Product, and Gage Quality Control Plans/Indices used to Measure the Continuous Improvement of Manufacturing Processes /." The Ohio State University, 1995. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487931512620227.
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Souilem, Malek. "Total quality management and Lean in the logistic process of a company that commercializes LED lighting products." Master's thesis, Universidade de Aveiro, 2015. http://hdl.handle.net/10773/15293.
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Mestrado em Engenharia e Gestão Industrial<br>Nowadays, the globalized economy leads the emergence of highly competitive companies. Many companies are competing not only to keep track and boost their customer’s satisfaction but also to look for other potential resources, to increase their market share regarding other competitors. The companies have to organize their business and internal processes in order to maximize efficiency and therefore achieve their objectives and maintain their growth and expansion in a very struggling economy constrained by austerity.
For these reasons, the companies need to manage their industrial production/business process towards reducing the cost while maintaining high quality products or services to maintain and attract more customers. This seems clearly a conflicting situation, however, it is possible for the companies to balance these tradeoffs by implementing the methodologies of continuous quality improvement, waste minimization, and cost reduction simultaneously for their goods or services, through good management approaches of their supply chain, inventory, and quality control process.
The objective of this master project is to integrate the total quality and supply chain management methodologies within a Lean thinking framework in order to install a sustainable continuous improvement(Kaizen) process in a company near Aveiro city, the Primelux company. This will be achieved through, firstly identifying the company current working processes and then trying to improve the quality in the overall processes by minimizing the failures in preparing orders and on the after-sales processes as well as through reducing the cost by minimizing the waste using 5S lean tools applied to the LED products logistics in the Company.
The work will start by developing qualitative and visual representation of the above-mentioned logistics processes and completed with a quantitative analysis that evaluate the supply chain performance through adequate metrics after applying a set of action plans that were efficiently communicated to the employees by means of an easy and illustrative training. The achieved improvements through this proposed approach that combine the 5S-Kaizen-TQM tools are reported in this report, namely a reduction in failure rate and the time saving in the execution of the logistics process that will have surely a direct impact on the company customer satisfaction.<br>No mercado contemporâneo as empresas competem pela angariação e manutenção do seu mercado suportadas na manutenção dum elevado grau de satisfação dos clientes e na adequação da sua oferta às necessidades evolutivas do mercado, contudo tal por si só não é suficiente para manter uma posição de mercado confortável ao longo do tempo, sendo necessário também um investimento continuo nos processos de negócio e de organização internos a cada empresa.
Por estas razões as empresas precisam de gerir bem os seus processos de negócio tendo presente a redução dos custos, mantendo simultaneamente produtos e serviços de alta qualidade para manter e atrair clientes. A forma de equilibrar estes compromissos dispares é encontrada através da implementação das metodologias de melhoria contínua da qualidade, minimização do desperdício em resíduos e redução de custos globais tudo simultaneamente, através de uma boa gestão de aproximação da cadeia de abastecimento, do stock e do processo de controlo de qualidade.
O objetivo deste projeto específico de mestrado é integrar os princípios da qualidade total e da gestão da cadeia de abastecimento num quadro de pensamento Lean, afim de implantar processos de melhoria contínua sustentável (Kaizen) numa empresa específica de produtos LED.
Este objetivo será perseguido através de, em primeiro lugar, melhorar os processos de qualidade, minimizando as falhas na preparação de ordens de entrega e nos processos de pós-venda. Em segundo lugar, implementar-se-á a redução de custos, minimizando o desperdício, com recurso a ferramentas lean 5S aplicadas aos produtos LED e à logística na Primelux.
O trabalho desenvolvido será iniciado através do desenvolvimento de representação qualitativa e visual dos processos logísticos e completado com uma análise quantitativa que permite avaliar o desempenho da cadeia de abastecimeto através de métricas adequadas após a aplicação de um plano de ação comunicado aos trabalhadores por meio de uma formação fácil e ilustrativa.
A melhoria conseguida através destas abordagens propostas que combinam as ferramentas de 5S-Kaizen-TQM são relatados neste relatório e exibem como resultados uma redução na taxa de falhas e uma economia de tempo na execução do processo de logística que terá certamente um impacto direto positivo sobre a satisfação do cliente.
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Romero, Bejarano Juan Camillo. "Collaborative problem solving within supply chains : general framework, process and methodology." Thesis, Toulouse, INPT, 2013. http://www.theses.fr/2013INPT0108/document.
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La Résolution de Problèmes est l'un des piliers des stratégies d'amélioration continue des entreprises. Dans ce cadre, un certain nombre des méthodes ont réussi à démontrer son efficacité pour adresser des problèmes particulièrement complexes. Parmi ces méthodes, on peut distinguer le PDCA, le DMAICS, le 7Steps et le 8D/9S. Pourtant, l'apparition des réseaux distribuées de partenaires, ainsi que le positionnement du concept d'entreprise étendue, ont obligé les entreprises à aller au-delà de ses frontières pour travailler en synergie avec tous les partenaires en amont et en aval de sa chaîne. Dans ce contexte, l'efficacité de ces méthodes de résolution des problèmes a été fortement impactée. Ceci car non seulement les problèmes, mais aussi les produits, les partenaires, les ressources et l'information nécessaires pour sa résolution sont extrêmement fragmentés et décentralisés. Cette thèse s'intéresse donc à la résolution collaborative de problèmes au sein des chaînes distribuées de partenaires et son objectif est de proposer un processus et une méthodologie adaptés à ces contextes. Les propositions faites prennent en compte les aspects techniques (e.g. la modélisation des flux et la configuration de la chaîne) ainsi que les aspects collaboratifs (e.g. le niveau de confiance et/ou le rapport de pouvoir entre les partenaires) que conditionnent l'opération et l'efficacité du réseau. Finalement, cette thèse s'intéresse à l'articulation d'un système de retour d'expérience dans la résolution de problèmes distribués afin d'améliorer son efficacité<br>The Problem Solving Process is a central element of the firms' continuous improvement strategies. In this framework, a number of approaches have succeeded to demonstrate their effectiveness to tackle industrial problems. The list includes, but is not limited to PDCA, DMAICS, 7Steps and 8D/9S. However, the emergence and increasing emphasis in the supply chains have impacted the effectiveness of those methods to solve problems that go beyond the boundaries of a single firm and, in consequence, their ability to provide solutions when the contexts on which firms operate are distributed. This can be explained because not only the problems, but also the products, partners, skills, resources and pieces of evidence required to solve those problems are distributed, fragmented and decentralized across the network. This PhD thesis deals with the solving of industrial problems in supply chains based in collaboration. It develops a general framework for studying this paradigm, as well as both a generic process and a collaborative methodology able to deal with the process in practice. The proposal considers all the technical aspects (e.g. products modeling and network structure) and the collaborative aspects (e.g. the trust decisions and/or the power gaps between partners) that simultaneously impact the supply chain operation and the jointly solving of problems. Finally, this research work positions the experiential knowledge as a central lever of the problem solving process to contribute to the continuous improvement strategies at a more global level