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Dissertations / Theses on the topic 'Controllіng servіce'

Author: Grafiati

Published: 5 June 2025

Last updated: 2 August 2025

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1

Woodall, Philip. "Controlling inference in service-based software." Thesis, Keele University, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.443613.

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2

Hagberg, Niklas. "Enacting personal wellbeing by controlling customers." Thesis, Karlstads universitet, Handelshögskolan, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-47908.

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Abstract Purpose – The aim of this thesis is to describe and explain how service employees create personal wellbeing through improving the customer’s experience of the service by being proactive in their work, continuously running the service interaction and stimulating the customer. Design/methodology/approach – The study takes on a qualitative approach and data was collected through a primary analysis of 9 extensive interviews performed on service providers within the mobility service-business in Gothenburg. Findings – The findings of this study show how service employees’ can create pe

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3

Borrmann, Andreas [Verfasser]. "Service-Controlling für produzierende Unternehmen / Andreas Borrmann." Aachen : Shaker, 2003. http://d-nb.info/117901071X/34.

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4

Weimer, Gero. "Service reporting im Outsourcing-Controlling : eine empirische Analyse zur Steuerung des Outsourcing-Dienstleisters." Wiesbaden Gabler, 2009. http://bvbr.bib-bvb.de:8991/F?func=service&docl̲ibrary=BVB01&docn̲umber=018673548&linen̲umber=0001&funcc̲ode=DBR̲ECORDS&servicet̲ype=MEDIA.

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5

Weimer, Gero. "Service reporting im Outsourcing-Controlling eine empirische Analyse zur Steuerung des Outsourcing-Dienstleisters." Wiesbaden Gabler, 2008. http://d-nb.info/992162572/04.

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6

Schicker, Günter. "Koordination und Controlling in Praxisnetzen mithilfe einer prozessbasierten E-Service-Logistik." Wiesbaden Gabler, 2007. http://d-nb.info/98716290X/04.

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7

Lee, Vanessa Sharon. "Aboriginal Community Controlled Health Services: Controlled or Controlling their own Destinies?" Thesis, Griffith University, 2016. http://hdl.handle.net/10072/367501.

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The Indigenous people in Australia are the Aboriginal and Torres Strait Islanders. Since colonisation in 1788 this population has diminished significantly. Following years of advocacy addressing inequitable government policies towards Aboriginal and Torres Strait Islanders, the first Aboriginal Medical Service was established in Redfern, New South Wales, in 1971. From this one Aboriginal Medical Service there grew many more across Australia; in some jurisdictions they are referred to as Aboriginal Community Controlled Health Services (ACCHS). This study was designed to examine the bureaucratic

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8

Turner, Mark. "Controlling access to disturbed data services." Thesis, Keele University, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.502938.

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9

Feldman, Moshe. "CONTROLLING OUR EMOTION AT WORK: IMPLICATIONS FOR INTERPERSONAL AND COGNITIVE TASK PERFORMANCE IN A CUSTOMER SERVICE SIMULATION." Doctoral diss., Orlando, Fla. : University of Central Florida, 2008. http://purl.fcla.edu/fcla/etd/CFE0002225.

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10

Sterzenbach, Sven. "Shared service Center-Controlling theoretische Ausgestaltung und empirische Befunde in deutschen Unternehmen." Frankfurt, M. Berlin Bern Bruxelles New York, NY Oxford Wien Lang, 2008. http://d-nb.info/1001702794/04.

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11

Kimmig, Jens M. "Risiko-Controlling in der Unternehmung : Unsicherheit im Warentermingeschäft /." Wiesbaden : Dt. Univ.-Verl, 2001. http://www.gbv.de/du/services/toc/bs/32579569x.

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12

Wittenberg, Verena. "Controlling in jungen Unternehmen : phasenspezifische Controllingkonzeptionen für Unternehmen in der Gründungs- und Wachstumsphase /." Wiesbaden : Dt. Univ.-Verl, 2006. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014729954&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA.

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13

Šteinhüblová, Katarína. "Využití controllingu v centru sdílených služeb." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2018. http://www.nusl.cz/ntk/nusl-377975.

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The master thesis deals with the status of management control system in shared services center of analyzed company in cooperation with controlling department of the local branch office in Slovakia. Theoretical part of the theses focuses on the theoretical basis for the analytical part, concerning the theory of controlling, centers of shared services in general and the transfer of controlling activities to them. The analytical part includes the analysis of current state of the controlling activities transfer and the cooperation between local controllers and controllers in shared services center

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14

Schicker, Günter. "Koordination und Controlling in Praxisnetzen mithilfe einer prozessbasierten E-Service-Logistik." Wiesbaden : Gabler, 2008. http://www.gbv.de/dms/zbw/558202071.pdf.

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15

Crichton, John Hugh McDiarmid. "Controlling psychiatric inpatients : the response of staff to inpatient misdemeanour." Thesis, University of Cambridge, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.311307.

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16

Wolke, Reinhold. "Controlling in Pflegeeinrichtungen : operatives Controlling für Pflegeleistungen in stationären Pflegeeinrichtungen /." Lage : Jacobs, 2001. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009352960&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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17

Klappert, Sascha. "Systembildendes Technologie-Controlling /." Aachen : Shaker, 2006. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014765481&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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18

Tockenbürger, Lüder W. "Controlling prozessorientierter Restrukturierungen /." Aachen : Shaker, 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009150020&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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19

Gillmann, Jan-Philipp. "Performance measurement in professional service firms : Gestaltungsmodell am Beispiel von Wirtschaftsprüfungs- sowie Beratungsunternehmen auf Basis der Balanced Scorecard /." [S.l.] : [s.n.], 2001. http://aleph.unisg.ch/hsgscan/hm00040060.pdf.

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20

LEGNANI, Elena. "Controlling and improving the provision of after-sales services." Doctoral thesis, Università degli studi di Bergamo, 2011. http://hdl.handle.net/10446/910.

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Concerning this purpose, this PhD thesis aims at dealing with the definition of a product-process matrix which indentifies a correspondence between product characteristics and suitable service processes (namely technical support processes), at developing an appropriate Performance Measurement System and at suggesting two tools which can support companies to control and improve the provision of their product-services: i) a dashboard which monitors the current companies’ results through proper and rigorous indicators specifically defined to measure the service performance and to identify the b

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21

Mühlen, Mathias. "Die Unterstützung der Implementierung von Controllingsystemen in Unternehmen /." Lohmar ; Köln : Eul, 1998. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008178287&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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22

Kehl, Roger E. "Controlling mit Database-Marketing : Effizienzmessung absatzpolitischer Instrumente /." Ettlingen : IM-Marketing-Forum, 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008882839&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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23

Tatjana, Kuzmanović. "Razvoj modela finansijskog kontrolinga u funkciji povećanja efikasnosti uslužnih sistema." Phd thesis, Univerzitet u Novom Sadu, Fakultet tehničkih nauka u Novom Sadu, 2019. https://www.cris.uns.ac.rs/record.jsf?recordId=110480&source=NDLTD&language=en.

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Finansijski kontroling je značajna potporna funkcija menadžmenta u upravljanju poslovnim procesima i poslovnim rezultatom u uslužnim sistemima. Većina društava ima uspostavljenu funkciju i procese kontrolinga, ali na različitom nivou. Svrha ovoga rada je, na osnovu iskustava iz prakse i rezultata istraživanja, dati odgovarajuće model za unapređenje funkcije finansijskog kontrolinga u društvima za osiguranje kako bi se bolje upravljalo poslovnim rezultatom.<br>Financial controlling is a very important management support function in businessprocess management as well as in business results manag

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24

Tisson, Horst. "Konzeption eines Inbound-induzierten Vertriebs Optimierung von Service- und Vertriebsprozessen bei eingehenden Kundenkontakten im Call Center am Beispiel von Versicherungsunternehmen." Hamburg Kovač, 2008. http://d-nb.info/99249222X/04.

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25

Schultheiss, Luc. "Auswirkungen der Profit-Center-Organisation auf die Ausgestaltung des Controlling /." [S.l.] : [s.n.], 1990. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=002190926&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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26

Kern, Siegbert. "Produktions-Controlling für Fertigungsinseln /." Wiesbaden : Dt. Univ.-Verl, 1993. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=004234621&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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27

Thomas, Stephanie. "Controlling in öffentlichen Innovationsprozessen /." Berlin : Logos-Verl, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016473261&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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28

Šimeček, Petr. "Hodnotový management a controlling." Doctoral thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2010. http://www.nusl.cz/ntk/nusl-233736.

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The doctoral thesis deals with the possibilities of utilizing value management and controlling methods and instruments in medical facilities with the purpose of economical, effective and efficient use of disposable resources of these organisations. The reason why this topic was chosen is endeavour to prove that the controlling system can be implemented in medical facilities and thus effectiveness of financial management in these organisations increased. The aim of the thesis is to analyse main problems and currently value management and controlling methods and instruments use in medical facili

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29

Schönherr, Ralf. "Prozesscontrolling im Krankenhaus : Anforderungen und Umsetzungsmöglichkeiten /." Dresden : TUDpress, 2006. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014915760&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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30

Wendehals, Marion. "Kostenorientiertes Qualitätscontrolling : Planung - Steuerung - Beurteilung /." Wiesbaden : Dt. Univ.-Verl. [u.a.], 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009143925&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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31

Sierke, Bernt R. A. "Investitions-Controlling im Controlling-System : Darstellung eines integrierten Ansatzes mit Hilfe ausgewählter linearer Dekompositionsverfahren /." Korbach : Bing, 1990. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=001675522&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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32

Gerhards, Ralf. "Das Verhältnis von interner Revision und Controlling : Literaturanalyse und empirische Untersuchung /." Trier : Univ., Fachbereich IV, 1998. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008867700&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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33

Hubert, Boris. "Anpassung des operativen Controlling im Krankenhaus : Untersuchung unter besonderer Berücksichtigung der Liquiditätssicherung durch Kostensenkung unter Verwendung eines ausführlichen Berichtswesens und der Integration medizinischen Personals in den Prozess der Belegungs- und Kostensteuerung /." [Lautertal] : Stephan, 2006. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014795324&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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34

Deglow, Sven. "Vertriebs-Controlling in Bausparkassen : Aufgaben und Instrumente einer Controlling-Konzeption zur Koordination der Vertriebswege /." Sternenfels : Verl. Wiss. und Praxis, 2003. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=010547432&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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35

Pätsch, Christian. "Managementphilosophien und angewandte Betriebswirtschaftslehre : eine vergleichende Betrachtung der wissenschaftlichen Gemeinschaften Strategische Führung, Marketing und Controlling /." Frankfurt am Main [u.a.] : Lang, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015708831&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA.

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36

Glässner, Jürgen. "Modellgestütztes Controlling der beschaffungslogistischen Prozesskette /." Düsseldorf : VDI-Verl, 1995. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=006780417&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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37

Hörter, Steffen. "Shareholder-Value-orientiertes Bank-Controlling /." Sternenfels ; Berlin : Verl. Wiss. und Praxis, 1998. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007947123&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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38

Schade, Sonja. "Kennzahlengestütztes Controlling für mittelständische Unternehmenskooperationen." Frankfurt am Main Lang, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&docl̲ibrary=BVB01&docn̲umber=016028816&linen̲umber=0001&funcc̲ode=DBR̲ECORDS&servicet̲ype=MEDIA.

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39

Werner, Hartmut. "Strategisches Forschungs- und Entwicklungs-Controlling /." Wiesbaden : Dt. Univ.-Verl. [u.a.], 1997. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007501238&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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40

Reimer, Markus. "Pädagogisches Controlling : Grundlagen - Notwendigkeiten - Anwendungen /." Wiesbaden : VS Verlag für Sozialwissenschaften, 2009. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016674033&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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41

Kunesch, Hermann. "Materialwirtschaftlicher Erfolgsnachweis : ein Controllingkonzept /." Wiesbaden : Dt. Univ.-Verl, 1993. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=004465947&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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42

Hoppenheit, Christoph. "Controlling in Softwareunternehmen : Konzeption für Entwicklungsbereiche /." Wiesbaden : Dt. Univ.-Verl, 1993. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=005524739&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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43

Haberstock, Philipp. "Executive Information Systems und Groupware im Controlling : Integration durch das prozessorientierte Team-Controllingsystem (ProTeCos) /." Wiesbaden : Dt. Univ.-Verl, 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008910395&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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44

Veil, Tim. "Internes Rechnungswesen zur Unterstützung der Führung in Unternehmensnetzwerken /." Göttingen : Cuvillier, 2001. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009595402&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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45

Müller, Ulrich. "Controlling aus verwaltungswissenschaftlicher Perspektive : ein Beitrag zur Verwaltungsreform /." Wiesbaden : Dt. Univ.-Verl, 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015193413&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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46

Haas, Thomas. "State-of-the-Art des Controllings in international tätigen Familienunternehmen : Systemtheoretische Konzeption & empirische Studie /." Passau : Wissenschaftsverl. Rothe, 2010. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018921500&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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47

Sandfort, Felix. "Sanierungscontrolling : Bewältigung von Unternehmenskrisen mit Hilfe eines Sanierungscontrollings /." Berlin : VWF, Verl. für Wiss. und Forschung, 1997. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007870396&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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48

Metzner, Steffen. "Immobiliencontrolling : strategische Analyse und Steuerung von Immobilienergebnissen auf Basis von Informationssystemen /." Leipzig : Inst. für Immobilienmanagement, 2002. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=010151796&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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49

Schultz, Martin B. "Anreizorientiertes Investitionscontrolling mit vollständigen Finanzplänen : ein Referenzprozessmodell für Investment Center /." Berlin : Logos-Verl, 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013160624&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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50

Faass, Kerstin H. "Der Realoptionsansatz als Controllinginstrument in jungen Wachstumsunternehmen /." Wiesbaden : Dt. Univ.-Verl, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015723481&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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