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Woo, Po-shan Faustine. "The management of a Japanese information technology company in Hong Kong." Hong Kong : University of Hong Kong, 2001. http://sunzi.lib.hku.hk/hkuto/record.jsp?B23273240.
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Woo, Po-shan Faustine, and 胡葆珊. "The management of a Japanese information technology company in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2001. http://hub.hku.hk/bib/B29852456.
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Saifi, Khader M. M. Al. "The impact of information technology on hospital management of Gulf Corporation Council public hospitals." Thesis, University of Hull, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.272025.
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Information technology (m has become crucial to the functioning of modern hospitals. It includes a range of human elements, infornlation, equipment, knowledge and systems. It is important to hospitals, as these are complex environments including many systems with diversity of functions, sub-systems, and professionals. The adoption of technology can be explained by four general theories: economic, political, social and globalization theory. Based on these theories five sets of reasons can account for the adoption of IT in a hospital environnlent. They are, practical; to solve existing problems, economic/business; to achieve d profit or reduce costs or both, rational; to achieve efficienL1' and effectiveness, social; to respond to pressure from society for political reasons and to increase positive image, and supply driven forces by which IT producers seek to sell their products and services. However, no one theory or set of reasons can by itself explain the precise drive for use of IT because nluch depends on each hospital's needs and surrounding drcunlStances. The purposes of this research are to investigate the extent to which IT is being used in Gulf Corporation Council (GCC) public hospitals, why IT has been adopted, and the impact of IT on hospital managementThe methods used in conducting this research were based lllainly on three established methods for searching and collecting infomlation; a literature review, the surveyor questionnaire, intervie,,'s and case studies. Five case studies in Qatar, the United Arab Emirates (UAE) and Bahrain were undertaken to cover Gee hospitals and medical centres populations. Most health and medical services in Gee Countries are provided by public hospitals which account for approximately 64% of total hospital provision, employ most medical professionals, mainly expatriates, and contain most patient beds. In Gee hospitals, IT is still in the early stages of implementation. IT has been found to be adopted at a low level due to reasons such as lack of awareness, other priorities in health policy strategies, and the low level of funding allocated. IT can provide hospitals with many benefits, solve many problems and has many inlpacts on human and functional systems, internal power balances and on the social status of hospitals. The benefits are found to be mostly in the areas of processing work. Therefore, the areas which were given priority for IT implementation were medical records, finance, and personnel areas. No significant impacts v"ere found on hospital structure, chain of conlllland, span of control and nUlllber of employees, however, itwas found that IT increased management power, hospitals' social in1age and hospital political power, while there were disagreements about IT impacts on employees' social relations. The evaluation of IT impacts on Gee hospital management shows that the impacts were not at the same level of intensity or direction, for example, sonle impacts ,",'ere positive and some negative; some significant, moderate or nurunlal, some ambiguous or obvious, were some were slow and some fast. Some efforts at Gee States level were made to develop a model of adopting IT but no real results were detected. However, the future role of IT in Gee public hospitals will be increasing perhaps at a slower pace, but two strategic issues should be given proper consideration; first; the role of the education system, research centers, and industrictl foundation, and the second strategy concerns hospital systems and services structure. This later is related to increased privatization of medical services, economic pressure, and changes in governments' employment strategy. The importance of this thesis is to draw the attention of decisionmakers to the role of IT as an efficient managerial tool in some respects and to provide a foundation for future studies
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Kanai, Rieko. "Case study: Applied Digital Solutions I3 services platform." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1734.
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The purpose of this project is to analyze whether i3 Strategy of Applied Digital Solutions (ADS) was necessary to meet the fast-moving IT industry. i3 Services Strategy is an integrated corporate strategy to reengineer the organizational structure of ADS.
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Roman, Danver Leonard. "An Information-Based Strategic Framework for Determining the Optimum Level of Project or Service Financing." Thesis, Online Access, 2008. http://etd.uwc.ac.za/usrfiles/modules/etd/docs/etd_gen8Srv25Nme4_1538_1264552917.pdf.
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Lau, Wing-han Vivian, and 劉詠嫻. "Rightsourcing of property management services in Hong Kong's retail banking corporations." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2003. http://hub.hku.hk/bib/B42576969.
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Lau, Wing-han Vivian. "Rightsourcing of property management services in Hong Kong's retail banking corporations." Click to view the E-thesis via HKUTO, 2003. http://sunzi.lib.hku.hk/hkuto/record/B42576969.
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Kirk, Joyce. "Theorising information use : managers and their work /." Electronic version, 2002. http://adt.lib.uts.edu.au/public/adt-NTSM20031028.165129/index.html.
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Simpson, Antony Paul. "An information services framework for commercial extension services." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/8575.
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The first of the eight United Nations Millennium Development Goals for 2015 is to “Eradicate Extreme Poverty and Hunger”. Achieving this goal would be aided by having an effective and productive agricultural community. Agricultural organisations assist producers to be more effective in their operation through Commercial Extension Services (CES). Through CES, producers are advised and educated about new agricultural practices, techniques and products. A key component of CES is the provision of relevant information to producers. The problem this research addressed was that producers experience difficulty in accessing the information they require in a timeous, relevant and personalised manner. No suitable framework was found for agricultural organisations to use when designing and implementing an Information Services Platform. The main research objective was to develop and evaluate an Information Services Framework (ISF) for organisations offering information as a CES. The research methodology used to achieve this objective was Design Science Research (DSR). DSR is an iterative methodology with three cycles, namely the relevance, the design and the rigor cycles. The relevance cycle was used to acquire the information required to inform the design cycle. The information was collected by using literature research and empirical studies. The first study, the Producer Information Requirements Survey (PIRS) sought to determine the information requirements of grain producers and was conducted by interviewing grain producers in the Swartland region of South Africa. The second study, the Internet and Mobile Device Usage Survey (IMDUS) investigated the use of the Internet and mobile devices amongst South African producers by means of a national on-line survey. The quantitative and qualitative results of the analysis were used during the design phase to develop the ISF. The design phase of DSR process led to the creation of an ISF for providing Information as a Service (IaaS) in CES. The framework allows for information services to be provided in a manner and form customised to an individual producer’s preferences. The foundation of the framework is that information can be sourced from various sources, internal or external to the organisation and distributed to producers by using a unified platform. During the research, an agricultural organisation, BKB GrainCo used the proposed ISF to develop an Information Services Platform (ISP) to provide information to its producers. BKB GrainCo’s development process included two evaluations. The first evaluation, the Information Preferences Prototype Survey, was intended to test a key component of the framework, the nformation Preferences Profile. The Information Preferences Profile was conceptualized following the PIRS. In the PIRS it was determined that individual producers would prefer to specify what information they would receive, when they required it and have it delivered by using a medium of their choice. The second evaluation of the design phase was a Usability Study. The Usability Study was intended to test the functionality of the system across various technologies. The rigor cycle, following the implementation of BKB GrainCo’s ISP, contained the main evaluation, the Information Services Platform Evaluation. The evaluation was used to test the impact of BKB GrainCo’s ISP on perception of received service. The evaluation used a standardised version of the standardised SERVQUAL instrument specifically adapted in this research to measure the provision of IaaS. The results obtained during the evaluation indicated that the BKB GrainCo’s Information Services Platform was found to be valued by producers and improved the communication services of agricultural organisations. It was inferred from the successful implementation of BKB GrainCo’s ISP and the positive response from producers, after the evaluations, that the developed ISF was suitable for an agricultural organisation to provide CES. The theoretical contributions included underpinning the concept of CES in terms of stakeholder theory. Its underpinning provides justification for agricultural organisations to improve CES – including the provision of information. A second theoretical contribution was the extension of SERVQUAL as an IS theory by developing and validating a dimension designed to test the provision of IaaS. Providing producers with accurate and reliable personalised information has the capacity to improve producers’ ability to make informed decisions. Informed decision making will contribute to having an effective and productive agricultural community; resulting in improvement of agricultural output and contributing to food security and job creation. Improved agricultural output, better food security and job creation are aspects which will contribute toward the attainment of the first of eight United Nations Millennium Development Goals for 2015, which is to “Eradicate Extreme Poverty and Hunger”.
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Pae, Jinhan. "Earnings management and its impact on the information content of earnings and the properties of analysts forecasts." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape7/PQDD_0023/NQ38951.pdf.
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Hay-Gibson, Naomi V. "Risk and records management : investigating risk and risk management in the context of records and information management in the electronic environment." Thesis, Northumbria University, 2011. http://nrl.northumbria.ac.uk/3308/.
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This thesis presents a study of risk management within records management that focuses on small to medium enterprises(SMEs)in the UK. Cases tudies of three SMEs based in the north of England, ranging from micro-businesses to large scale, were undertaken in a two year period. The aims of the study were to investigate risk in the context of electronic information and records management within SMEs, and to develop a working conceptual model or theory for risk management of electronic information and records. This thesis aims to characterise the approaches to risk and electronic information and records management taken by SMEs throughc case studies, narrative analysis and corpus linguistics. Attitudes and drivers for risk management of electronic information and records management in SMEs were investigated and analysed. The history and historiography of risk management and records management were investigated as part of the preliminary research for the project. The objectives included critically evaluating the vocabulary of risk and risk management, and identifying the use of a common vocabulary of risk in records management within the SME context. This was carried out by a transdisciplinary use of the techniques of computer corpus linguistics (CCL). The creation of a corpus from material collected from interview and questionnaire format contributes to a greater linguistic and semiotic comprehension of the ideas and thoughts behind risk management of records management by different levels of employees in an SME. he corpus was used to identify a vocabulary of terms used by the SMEEs in describing their own risk management in terms of records management, and their experience of risk events in their records management. The outcome of the research will inform the practice of managing risks associated with electronic information and records management in SMEs by distribution of results to relevant small businesses working groups.
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Reuter, George N. (George Nicholas). "Self evaluation and community development corporations : the utility of robust management information systems." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90117.
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Thesis: S.M., Massachusetts Institute of Technology, Department of Urban Studies and Planning, 2014.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 68-70).<br>Many community development corporations are broadening their program components while seeking efficient and effective ways of measuring their impacts. Recent advances in information technology have created "cloud" database platforms that are well suited for tracking individual information, and are customizable, extensible, and have built-in reporting functionality. Are these comprehensive individual level data systems feasible for CDCs to implement, and what utility do such systems provide for program improvement? I examine these questions using case studies from Greater Boston organizations that have begun to Implement these types of systems. I find that all organizations' initial system setup required intensive staff time, as well as consulting support in a range of domains. The direct cost of setup varies substantially ($8,000 -$100,000), and depends highly on the degree to which consultants are used. Although organizations are primarily motivated by an interest in understanding and improving their programs, they also believe that funders and partners will increasingly require data-driven evidence of program impact. Overall, organizations believe their new data systems are worthwhile investments that save substantial staff time in reporting and provide a richer understanding of programs. There are several best practices or recommendations for other CDCs or community based organizations. 1) Developing a database cannot be done in isolation, and requires a team with a breadth of expertise (technical, evaluation, program knowledge). 2) Be prepared for iteration: data systems will need continued changes and refinement as programs change. Organizations should have a plan to address these changes, including adequate staffing. 3) Before developing a data system, substantial strategic planning should be completed. Without agreement on metrics, and an understanding of the activities that will lead to intended outcomes, it is easy for organizations to waste time developing a system that collects information of little value.<br>by George N. Reuter.<br>S.M.
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Atueyi, Kene Chukwu. "Implementing management information systems in the National Health Service." Thesis, Sheffield Hallam University, 1991. http://shura.shu.ac.uk/4990/.
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As a discipline Management Information System (MIS) is relatively new. Its short history has been characterised with epistemological dialectism. The current conflict and debate about MIS inquiry is broadly between the advocates of the social systems and technical systems perspectives. Few authors have made positive contributions toward clarifying the meaning and nature of MIS, and the appropriate design framework for MIS development. This thesis adds to their effort by using a MIS designed and implemented through action research at the North Western Regional Health Authority. There are seven Chapters in this thesis. Chapters One and Two examine the nature of the problem addressed by this research; the project history, ontological assumptions and research strategy. Chapter Three examines the debate, nature and conflicting views about MIS. It defines the theoretical problem addressed by this thesis and proposes a new concept of MIS. The theoretical problems are dealt with in Chapter Four. In Chapter Five the application of the theoretical concepts developed in Chapter Four is demonstrated in the design of MIS. Chapter Six relates some of the findings of this thesis to the work of other authors. It also examines the problem of human inquiry and the suitability of action research for MIS research. The main findings of this research summarised in Chapter Seven provide a new perspective of MIS as a purposeful system; the taxonomy of purposeful systems; primary context and secondary context of MIS; context analysis and context evaluation of MIS.
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McKee, Michelle G. "A case study in management strategies and concerns in running a radio cluster." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2002. http://www.kutztown.edu/library/services/remote_access.asp.
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Thesis (M.S.)--Kutztown University of Pennsylvania, 2002.<br>Source: Masters Abstracts International, Volume: 45-06, page: 2715. Typescript. Abstract precedes thesis as preliminary leaf i. Includes bibliographical references (leaves 141-144).
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Smith, John D. "Towards a Theory of Services Supply Chain Management." Cleveland State University / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=csu1378934675.
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Irozuru, E. C. "Information systems in district health authorities : a strategy for management." Thesis, University of Salford, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.299129.
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Lui, Siu Man. "Impacts of information technology commoditization : selected studies from ubiquitous information services /." View abstract or full-text, 2005. http://library.ust.hk/cgi/db/thesis.pl?ISMT%202005%20LUI.
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Mistry, Virendra. "Motivation and quality management in academic library and information services." Thesis, University of Sheffield, 2001. http://etheses.whiterose.ac.uk/3500/.
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As management fashions go, few have been more pervasive than Quality Management Systems (QMS) like Total Quality Management (TQM) and BS EN ISO 9000 (ISO 9000). Their prominence was fuelled by a mixture of ideological and economic considerations as, by the early to mid-1990s, many organisations were keen to indicate that they were active participants of the `quality revolution'. The exponential growth of interest in QMS was reflected in the library literature although only a small percentage of academic library and information services (LIS) subscribed to the systems. The thesis examines the relationship between QMS and motivation in such organisations. It ventures beyond the benign vision of the `quality gurus' by critically considering the relevance QMS might have for understanding contemporary developments within the organisation and management of academic LIS. The investigation determined that the quality of implementation is a key factor. In addition to senior management commitment, staff are motivated to QMS if there are accompanying changes in communication and training. The more successful LIS were those that did not treat staff as if they were barriers to change, but involved them in the process of implementation. While there were many stated improvements it was discovered that many of the `new' practices within the QMS LIS were not dissimilar to many of the initiatives in their non-QMS LIS counterparts. The investigator identified factors that also limit QMS as a framework for motivation and posits that the crux of the problem can be traced to the concept of `quality' itself. As a self-evident good, workers become morally bound to quality, which enhances their own exploitation. There was evidence that managers can use this legitimating device to quell resistance, via peer pressure, and instil cultural homogeneity.
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Sylvan, Johan. "Information visualization of consulting services statistics." Thesis, Linköpings universitet, Medie- och Informationsteknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133217.
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The aim of this masters thesis is to create a customized visualization web application of consulting services statistics. This to allow users to get an overview of time management through clear visual links between developers, customers and tasks. The design of the application is based on literature in usability and information visualization as well as a usability test. This thesis work resulted in a JavaScript based web application using the web framework CakePHP which follows a model-view-controller architectural pattern with visualization components implemented in Javascript.
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Levine, Aaron J. (Aaron Joshua). "A competitive analysis of the online information services industry." Thesis, Massachusetts Institute of Technology, 1994. http://hdl.handle.net/1721.1/12079.
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Waema, Timothy Mwololo. "Information systems strategy formation in financial services sector organizations." Thesis, University of Cambridge, 1990. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.292174.
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Dong, Xin. "Providing best-effort services in dataspace systems /." Thesis, Connect to this title online; UW restricted, 2007. http://hdl.handle.net/1773/6902.
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Singh, Anil. "The information technology, risk and return triad : a longitudinal analysis of corporate financial data /." Digital version accessible at:, 1999. http://wwwlib.umi.com/cr/utexas/main.
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Nieves, Rincón Maria de las. "Integrating systems for financial institutions services using composite information systems." Thesis, Massachusetts Institute of Technology, 1987. http://hdl.handle.net/1721.1/61044.
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Kalyan, Kosuri Naga Krishna, and B. B. Pavan Kumar Yadav. "Support for Information Management in Virtual Organizations." Thesis, Blekinge Tekniska Högskola, Avdelningen för för interaktion och systemdesign, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2216.
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Globalization and innovation are revolutionizing the higher education forcing to create new market trends.Different nations have their own pattern and framework of education in delivering the educational services.Educational institutions are also seeking different organizational and behavioural changes for their better future as they hunt for new financial resources, face new competition and seek greater prestige domestically and internationally. The coming future will decide which universities would survive the market trends, competition and expectations of the students (Clients). The survival-of-the-fittest paradigm framework plays a prominent role in ideas of how the higher education would be delivered to the students in future with the Instruction Technology and distance education. According to us the education trend has changed its phase of delivery of services form the management point of view to student’s point of view.Leading to delivery of educational service’s which would have more impact on student’s education, knowledge and experience within the institution. In our thesis we try to provide some information about how to support and manage the information in Virtual Organizations. We also explore the frameworks of the university and discussed a case study about the different ways of providing better support for information management resulting in delivery of best students driven services and unique facilities. We would be looking at the different aspects of the university work flows and procedures and gain an insight on the student’s expectation from the organization. This investigation would be helpful for the students to know what are the services they should expect from the universities and also helpful for management to know better the needs of the students and their needs and to develop a framework for proper execution of these services.<br>In an educational environment students should be the first priority. Trusting students is we feel the most important aspect of an educational institution also providing the best possible support to students.after being through the total framework of an organization and different Non- Functional requirements, we conclude that the primary task for better information management and service delivery in any organization is to get the better understanding of the requirements engineering. An organization should have clearly defined stakeholders who would be qualified and filled with commitment to manage their responsibilities with higher priority; also they have to take up the responsibilities for the students.So to achieve a balance among stakeholders there should be a proper negotiation and communication between the stakeholders. In order to achieve that there should be common set of defined rules (say services) through which they could correspond with each other. The stakeholder should be well equipped with the technical nature used to develop and maintain the system.In short the management is the key player in understanding and validating the system and determine whether or not the existing system/process is in control. The most powerful designs are always the result of a continuous process of simplification and refinement. The system could be validated by taking regular feedback from students by handing out a paper for evaluation at various occasions of the different courses. An online, end-of-course plus the experiences of students questions should be designed and should be made a part of students work to fill it in order to get their right perception on the system. These feedbacks could lead to proper student dialogue evaluation. Therefore, eventually controlling and smoothly managing the stakeholders and the services could provide efficient support for the information management in virtual organizations.BTH has the staffs who are concerned about student problems but there is no person responsible for the students whom the students could approach. So BTH should have defined stakeholders who are responsible for the students and to whom the students could approach with their difficulties and problems. The university should show the students that they care for them, this is only possible by the university to go an extra mile for the sake of students and providing better facilities and future prospects for the students.<br>Kosuri Naga Krishna Kalyan C/O Achanta Srinivas Kungsmarksvagen 69-1412 Karlskrona 37144 Sweden Phone::0046-0704521463 B.B.Pavan Kumar Yadav C/O Achanta Srinivas Kungsmarksvagen 69-1412 Karlskrona 37144 Sweden Phone:0046-0737726964
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Malan, George Francois. "Quality customer information management in the financial services industry : a case study." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50072.
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Thesis (MPhil)--Stellenbosch University, 2004.<br>ENGLISH ABSTRACT: Competition in the long-term insurance industry is intense and is increasing. This market is
highly sophisticated and competitive and has developed substantially over the last few years
with increasing integration into the world economy. Many companies have come to a
crossroad as far as expansion of their market share is concerned. They have to operate in this
highly competitive market and are under increasing pressure from legislation. New customers
are in a short supply and competition is fierce. These facts are forcing companies to look at
alternative ways of increasing their market share, especially through projects that try to
maximise the value of existing clients.
This paper looks intrinsically at information quality and how it coincides with customer
relationship management projects for it to be effective and to give companies a competitive
advantage. Through qualitative exploratory methods I was able to get a clear picture of how
one of South Africa's biggest insurance companies tries to increase its market share in such a
saturated market using information about their customers to gain competitive advantage. I
first develop a thorough theoretical background on the terrain of information quality and how
it relates to customer information management, which in turn has a great impact and forms the
foundation of customer relationship management. Then, I explain how the company sees
customer relationship management and how customer information management and
information quality playa role in this view. Finally, I look at practical examples of quality
information management at work within a framework of customer relationship management.<br>AFRIKAANSE OPSOMMING: Kompetisie in die langtermyn versekerings-bedryf is intens. Die mark is hoogs gesofistikeerd
en kompeterend en het substansieel ontwikkel in die afgelope paar jaar met 'n verhoogde
integrasie in die wêreld-mark. Vele maatskappye bevind hulself tans by 'n kruispad- met
betrekking tot die uitbreiding van hulle aandeel in die mark. Besigheid moet gedoen word in
'n baie kompeterende mark en dan is daar ook die ewig toenemende druk wat toegepas word
met betrekking tot wetlikheid en konformiteit. Dit, tesame met die feit dat kliënte al hoe
minder raak, dwing maatskappye om na alternatiewe maniere te kyk om verdienstes op te
stoot, en spesifiek deur projekte wat probeer om die waarde van bestaande kliënte te verhoog.
Die werkstuk kyk spesifiek na informasie-kwaliteit en hoe dit verband hou met kliënte
verhoudingsbestuur projekte om dit effektief te maak. Daar word ook gekyk na hoe dit die
maatskappy 'n kompeterende voordeel gee. Deur kwalitatiewe ondersoekende metodes kon ek
'n helder beeld kry van hoe een van Suid Afrika se versekerings-maatskappye probeer om
verdienstes te verhoog in so 'n versadigde mark deur gebruik te maak van informasie oor
hulle kliente om 'n kompeterende voordeel te verkry.
Eerstens ontwikkel ek 'n deeglike teoretiese agtergrond oor die gebied van informasie
kwaliteit, en hoe dit verband hou met kliënte informasie-bestuur, wat op sy beurt weer 'n
groot impak het en die grondslag vorm van kliënte verhoudingsbestuur. Tweedens
verduidelik ek hoe die maatskappy kliënte verhoudingsbestuur sien en hoe kliënte informasie
bestuur en informasie-kwaliteit 'n rol speel in die siening. Laastens kyk ek na praktiese
voorbeelde van kwaliteit informasie-bestuur en die impak wat dit het op kliënte
verhoudingsbestuur.
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Lubambo, Nontobeko. "Investigating the use of the ITIL framework towards IT services delivery at the NMMU." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/1001.
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The purpose of this research was to investigate what is involved in IT Service Management and how the NMMU can implement it to improve the quality of IT service support and service delivery. The IT Service Management approach was investigated but the main focus was on the Service Support and Service Delivery in the ITIL framework. Higher Education was analyzed to try and measure the maturity level of the ITIL process implementation to see where Higher Education in South Africa is and to determine the gaps. Findings from the empirical study will be presented and recommendations highlighted to Top management and the IT department in order to promote and improve the quality of the IT service being delivered to users and customers. The data was collected and administered by means of a structured questionnaire based on the ITIL Service Capacity Maturity Model and Rick Leopoldi’s alternative Maturity Assessment method. An Association of South African University Directors of Information Technology (ASAUDIT) questionnaire on Service Management was also used to supplement the questionnaire. It was discovered that the implementation of ITIL in most organizations brought about improvements and benefits in the quality of the IT service being delivered.
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Massad, Nelson Heckman Robert. "Perceived transaction satisfaction with electronic service encounters: a critical incident analysis of product-related services and pure services on the Web." Related Electronic Resource: Current Research at SU : database of SU dissertations, recent titles available full text, 2003. http://wwwlib.umi.com/cr/syr/main.
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Bekui, A. M. "A health management information system for the district health services in Ghana." Thesis, University of Leeds, 1990. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.492369.
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Tschirch, Victoria. "Web 2.0 and it's implications for business with case studies from Germany and new Zealand : a dissertation submitted in partial fulfilment of the requirements for the degree of Master of Business (Information technology), 2009." Click here to access this resource online, 2009. http://hdl.handle.net/10292/653.
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Andersson, Elin, and Abdel Ahmid. "OpenStack Networking Scheduler : RESOURCE MANAGEMENT AND SCHEDULINGFOR CLOUD NETWORK SERVICES." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-154597.
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The opportunity of vitalizing recourses is becoming increasingly attractive, and traditional machine virtualization is no longer the only thing in mind. Today, virtualization also concerns resources such as firewalls, routers and switches. For this to be possible and successful, a flexible and evolutionary scheduler is necessary. The focus of this thesis project has been to explore and develop a generic cross-service scheduler between the computing service Nova and networking service Neutron. We have designed a generic foundation for a scheduler and the aim in the future is to use this solution for other services in OpenStack such as volume, storage and image. Our starting point was the filter scheduler in Nova, which originally is designed for scheduling virtual machines (VMs) rather than scheduling network resources. A unique cross-service scheduler between Nova and Neutron is implemented and discussed in this paper. This thesis presents the design, implementation and functional verification of the Neutron scheduler and cross-service communication. The cross-service scheduling is designed so that Nova and Neutron are loosely coupled. By loosely coupled we mean that Nova and Neutron are as independent of each other as possible. The report concludes with a discussion about the project process and implementation process, and the how the solution can be developed further e.g. by implementing CLI commands for increasing the functionality of filter chains.
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Tyali, Sinovuyo. "An integrated management system for quality and information security in healthcare." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1006670.
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Health service organizations are increasingly required to deliver quality healthcare services without increasing costs. The adoption of health information technologies can assist these organizations to deliver a quality service; however, this again exposes the health information to threats. The protection of personal health information is critical to ensure the privacy of patients in the care of health service organizations. Therefore both quality and information security are of importance in healthcare. Organisations commonly use management system standards to assist them to improve a particular function (e.g. quality or security) through structured organizational processes to establish, maintain and optimise a management system for the particular function. In the healthcare sector, the ISO 9001, ISO 9004 and IWA 1 standards may be used for the purpose of improving quality management through the establishment of a quality management system. Similarly, the ISO 27001 and ISO 27799 standards may be used to improve information security management through the establishment of an information security management system. However, the concurrent implementation of multiple standards brings confusion and complexity within organisations. A possible solution to the confusion is to introduce an integrated management system that addresses the requirements of multiple management systems. In this research, various standards relevant to the establishment of management systems for quality and security are studied. Additionally, literature on integrated management systems is reviewed to determine a possible approach to establishing an IMS for quality and information security in healthcare. It will be shown that the quality management and information security management standards contain commonalities that an integration approach can be based on. A detailed investigation of these commonalities is done in order to present the final proposal of the IMSQS, the Integrated Management System for Quality and Information Security in healthcare.
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Davis, Robert Elliot. "Relationship between Corporate Governance and Information Security Governance Effectiveness in United States Corporations." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3873.
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Cyber attackers targeting large corporations achieved a high perimeter penetration success rate during 2013, resulting in many corporations incurring financial losses. Corporate information technology leaders have a fiduciary responsibility to implement information security domain processes that effectually address the challenges for preventing and deterring information security breaches. Grounded in corporate governance theory, the purpose of this correlational study was to examine the relationship between strategic alignment, resource management, risk management, value delivery, performance measurement implementations, and information security governance (ISG) effectiveness in United States-based corporations. Surveys were used to collect data from 95 strategic and tactical leaders of the 500 largest for-profit United States headquartered corporations. The results of the multiple linear regression indicated the model was able to significantly predict ISG effectiveness, F(5, 89) = 3.08, p = 0.01, R-² = 0.15. Strategic alignment was the only statistically significant (t = 2.401, p <= 0.018) predictor. The implications for positive social change include the potential to constructively understand the correlates of ISG effectiveness, thus increasing the propensity for consumer trust and reducing consumers' costs.
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Landreville, Nancy Marie. "Exploring Leader-Initiated Change Management for Adopting Cloud Services." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/3042.
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Cloud technology requires a virtualized ubiquitous and scalable environment with shared resources. The general problem in cloud adoption is the absence of standardization across organizations. A standardized approach remained elusive since the inception of the Cloud First mandate. The purpose of this study was to explore leader-initiated change management (LICM) practices in cloud adoption within organizations. The theoretical framework included the classical theories of Kurt Lewin's organization change management, leader-member exchange, intentional change, and appreciative inquiry. A multiple case study design approach facilitated the exploration of LICM-value added practices to identify standardization in cloud adoption practices. Data collection included semistructured interviews from 8 high-level cloud adopters chosen from a resource pool of change management experts including a government chief information officer, academic college professor, military commander, and industry chief executive officer. Each interviewee represented an organization type providing perspectives on strategies for cloud adoption. Secondary data gathering included universal cloud standards and guidance from collaborative professional working groups. Emergent themes were identified after completing Yin's 5 stages of data analysis: LICM approaches for cloud decision-making, change management strategies, leader empowerment in action planning with progressive metrics, and successful learning outcomes in corporate universities. LICM strategies foster cooperative relationships and positive social change. Standardized cloud adoption practices also contribute to positive social change in reducing the environmental footprint through organizational efficiency.
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Kim, Taehwan. "The development of the advanced information services industry : the global-local paradox." Thesis, University of Newcastle Upon Tyne, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.307933.
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Johare, Rusnah. "The development of a model for education and training in electronic records management." Thesis, Northumbria University, 2006. http://nrl.northumbria.ac.uk/2868/.
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As the emphasis on accountability in the Electronic Government (EG) environment has increased, the interest in providing the requisite knowledge and skills for the employees and potential employees (i.e. students) to manage electronic records has been heightened. A number of initiatives aimed at providing educational and training opportunities for administrators, archivists, IT personnel and records managers to manage electronic records have been developed. The primary aims of this study are: (a) to analyse the education and training programmes in electronic records management (ERM) for record keepers and develop a model, (b) to examine the needs of record keepers in relation to such knowledge and skills as are required to manage electronic records in the specific context of the EG in Malaysia, and (c) to provide a suitable vocational and professional education and training model for record keepers in Malaysia to acquire and maintain knowledge and skills required for the effective management of electronic records. To achieve the above aims, the research adopted a case study approach that combined both quantitative and qualitative data to answer the various research questions. Quantitative data was gathered from a high level web survey of the national archives and related professional organisations world-wide to identify and examine education and training programmes for record keepers and current international best practice. A questionnaire survey and in-depth interviews were used to investigate and identify the roles and responsibilities of different record keepers in the Malaysian Federal Ministries, explore the context in which the record keepers managed electronic records, and examine their needs for education and training in ERM. Different software packages such as Microsoft Excel, Microsoft Access and NUD.IST (Non-numerical Unstructured Data Indexing Searching and Theorising) were used to analyse the data. This study developed a generic model relating to vocational and professional education and training in ERM. It was based on a review of the various concepts on education and training, as well as concepts underpinning the four pragmatic examples of education and training programmes in ERM developed in Europe and UK. This generic model was used to explore the emergent issues in Malaysia that were related to the need for knowledge and skills in ERM. The model was discussed and tested with the Malaysian record keepers through five focus group discussions. It was found that the generic model matched the situation in Malaysia, even though there were variations in the details due to the varying needs of the Malaysian record keepers within the EG environment and the Malaysian government bureaucracy. The underlying concepts which underpinned the generic model for vocational and professional education and training in ERM developed in this study have been validated within the Malaysian public sector setting. Therefore this generic model must be understood within the specific context of the environment in which the fieldwork was carried out. In order to assess the extent of its universal application, similar projects employing the same methods but conducted in contrasting environments or in other countries have been found to have great value.
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Yadav, Pavan Kumar, and Kosuri Naga Krishna Kalyan. "Support for Information Management in Virtual Organizations." Thesis, Blekinge Tekniska Högskola, Avdelningen för för interaktion och systemdesign, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1709.
Full textAbstract:
Globalization and innovation are revolutionizing the higher education forcing to create new market trends. Different nations have their own pattern and framework of education in delivering the educational services. Educational institutions are also seeking different organizational and behavioural changes for their better future as they hunt for new financial resources, face new competition and seek greater prestige domestically and internationally. The coming future will decide which universities would survive the market trends, competition and expectations of the students (Clients). The survival-of-the-fittest paradigm framework plays a prominent role in ideas of how the higher education would be delivered to the students in future with the Instruction Technology and distance education. According to us the education trend has changed its phase of delivery of services form the management point of view to student’s point of view. Leading to delivery of educational service’s which would have more impact on student’s education, knowledge and experience within the institution. In our thesis we try to provide some information about how to support and manage the information in Virtual Organizations. We also explore the frameworks of the university and discussed a case study about the different ways of providing better support for information management resulting in delivery of best students driven services and unique facilities. We would be looking at the different aspects of the university work flows and procedures and gain an insight on the student’s expectation from the organization. This investigation would be helpful for the students to know what are the services they should expect from the universities and also helpful for management to know better the needs of the students and their needs and to develop a framework for proper execution of these services.<br>Pavan Kumar Yadav, S/o: B.R.Basant Kumar Yadav, Hno: 291,292, Lalbazar, Trimulgherry, Secunderabad, Andhra Pradesh, India 500015. PH: (+91)(040)27793414
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Heitz, Matthias [Verfasser], and Jennifer [Akademischer Betreuer] Kunz. "Corporate Governance Management in Automotive Group Corporations: Development of an Intragroup Corporate Governance Management Model for Financial Services Subsidiaries / Matthias Heitz ; Betreuer: Jennifer Kunz." Augsburg : Universität Augsburg, 2020. http://d-nb.info/1206878584/34.
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Guhr, Nadine [Verfasser]. "Empirical studies on technology acceptance of mobile services and information security management / Nadine Guhr." Hannover : Technische Informationsbibliothek und Universitätsbibliothek Hannover (TIB), 2013. http://d-nb.info/1036693759/34.
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Mati, Mongezi. "Rationalisation of business processes to create a unified information systems portfolio in a merger: a case study of a financial institution." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2412.
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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2016.<br>The failure to rationalise business processes and Information Technology (IT) systems inhibits the ability of organisations to capitalise and create synergies for a merger. Rationalisation of business processes to create a unified Information Systems (IS) portfolio plays a significant role in the success of a merger. The synergies of a merger are entrenched in the rationalisation business processes where the creation of a unified IS portfolio becomes vital. The consolidation of business units performing similar business functions in a horisontal merger creates a negative physiological environment to those affected by the change. A case study of a merged financial institution was conducted where the research explored factors affecting the rationalisation of business processes and IT systems when business units merge. The research questions to explore the factors are: 1) What are the factors affecting the business process and IT systems rationalisation when business units merge? 2) How does the rationalisation of business processes affect the IT systems in the merged financial institution?Politics and cultural differences are among the challenges experienced during the rationalisation process in the merged financial institution. Collaboration among professionals is important to ensure the success of IS implementation, thus corporate executives need to identify cultural differences during the pre-merger stage. The IT system chosen to consolidate legacy mainframe systems did not align with the organisation’s client centric strategy. Alignment can be strengthened by the collaboration of business and IT to ensure a common vision is achieved.
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Kwok, Kwing-sun Steven. "The issue of corporate computing strategy : centralization versus decentralization /." [Hong Kong : University of Hong Kong], 1987. http://sunzi.lib.hku.hk/hkuto/record.jsp?B12336233.
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Krause, Hannelie. "Creating value in the infomediary space : the application of intelligent agents." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/49672.
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Colgate, Mark Robert. "Information technology and sustainable competitive advantage : empirical findings from the financial services industry." Thesis, University of Ulster, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.244532.
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Oh, Kyung-Mook. "Electronic networks and information services in South Korean universities." Thesis, Loughborough University, 1997. https://dspace.lboro.ac.uk/2134/7426.
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Electronic networking is becoming a familiar tool in higher education and research. Because the cost of telecommunications is decreasing, while the power of electronic networks and related computing resources is increasing, the resources and systems of electronic networks can now be used more easily. Access to the new global system of electronic networking has a great potential for the development of information services in South Korea. The principal aim of the research presented here is to determine what campus-wide and nation-wide information system will enable academic and research institutions in South Korea to share their information resources in an effective and efficient way via high-speed networks. The situation in South Korea has been modelled using Checkland's soft systems methodology. Data have been collected via both questionnaires and interviews, using a stratified sample of six South Korean universities as the main source. The factors at work have been examined, and the implications for the university system and for electronic networking in South Korea are considered.
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Raygan, Robert E. "Enterprise configuration management in a service-oriented architecture environment delivering IT services." Birmingham, Ala. : University of Alabama at Birmingham, 2007. https://www.mhsl.uab.edu/dt/2008r/raygan.pdf.
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Thesis (Ph. D.)--University of Alabama at Birmingham, 2007.<br>Additional advisors: Dale W. Callahan, Laurie Joiner, Helmuth F. Orthner, Gregg Vaughn. Description based on contents viewed Oct. 6, 2008; title from PDF t.p. Includes bibliographical references.
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Deng, Yanbo. "Using web services for customised data entry." Master's thesis, Lincoln University. Environment, Society and Design Division, 2007. http://theses.lincoln.ac.nz/public/adt-NZLIU20080313.185408/.
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Scientific databases often need to be accessed from a variety of different applications. There are usually many ways to retrieve and analyse data already in a database. However, it can be more difficult to enter data which has originally been stored in different sources and formats (e.g. spreadsheets, other databases, statistical packages).
This project focuses on investigating a generic, platform independent way to simplify the loading of databases. The proposed solution uses Web services as middleware to supply essential data management functionality such as inserting, updating, deleting and retrieval of data. These functions allow application developers to easily customise their own data entry applications according to local data sources, formats and user requirements.
We implemented a Web service to support loading data to the Germinate database at the New Zealand Institute of Crop & Food Research (CFR). We also provided language specific client toolkits to help developers invoke the Web service. The toolkits allow applications to be easily customised for different platforms. In addition, we developed sample applications to help end users load data from their project data sources via the Web service.
The Web service approach was evaluated through user and developer trials. The feedback from the developer trial showed that using Web services as middleware is a useful approach to allow developers and competent end users to customise data entry with minimal effort. More importantly, the customised client applications enabled end users to load data directly from their project spreadsheets and databases. It significantly reduced the effort required for exporting or transforming the source data.
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Eccleston, Anthony L., and n/a. "Coordinating information provision in government agencies using an integrated information management strategy." University of Canberra. Information, Language & Culture Studies, 1996. http://erl.canberra.edu.au./public/adt-AUC20060404.123006.
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The specific aims of this study were determined on a conceptual appreciation that
management of information assets and services in some government agencies was
deficient in meeting both existing and developing demands. This appreciation
manifested itself in a commitment to investigate the principles and processes
intrinsic to existing management methodologies, to relate these processes to the
needs of users, and to determine a strategy which could more ably meet the
information provision requirements of those users.
The achievement of these aims predicated the use of the case study research
method, selecting as the first case study the Department of Human Services and
Health (DHSH), an agency that had recognised that a problem existed in the
provision of information services, and had initiated action to address that
problem. As a counter, the Department of Defence, an agency which adrmts to a
problem, but which had yet to initiate an active, global program for its resolution,
was chosen as the second case study.
A theoretical model, which reflects extant international thinking and practice, was
initially constructed in order to establish a basis on which to ascertain and
evaluate the information management circumstances of the two case study
departments. This model specified the objectives considered to be fundamental
to effective information management in a public service environment. It included
studying the foundation repositories of information services from which
information in the portfolio domains of government are sought. These services
are the traditional records centres or registries, the library services which provide
a repository of published and grey material in printed, image and magnetic
formats, and the computerised networks holding electronic records at varying
levels of development.
An analysis of findings was carried out separately on each case study agency
before bringing the data together for cross-case analysis. In order to maximise
the veracity and validity of the data collected and its subsequent interpretation by
the researcher, the draft analysed case study findings were submitted to the
respective agencies for review and critique. All matters of substance received
have been incorporated in the final version.
The findings from the two case studies and the cross-case analysis confm that,
despite significant advances in some specific agencies, the initial hypothesis that
government agencies are still deficient in providing optimum services to meet the
information needs of users, is demonstrated. The advances that have been made,
however, similarly support the other thesis hypotheses that the implementation of
an integrated information management strategy in any government agency will
provide a foundation for improved information provision and the timely delivery
of relevant available information to the user.
Finally, a model of optimum processes involved in such a strategy, derived from
the theory and practical products of this study, is offered. This could be the
subject for future evaluation and testing for realistic and functional application.
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Beets, Simone Yvonne. "Enhanced visualisation techniques to support access to personal information across multiple devices." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/d1021136.
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The increasing number of devices owned by a single user makes it increasingly difficult to access, organise and visualise personal information (PI), i.e. documents and media, across these devices. The primary method that is currently used to organise and visualise PI is the hierarchical folder structure, which is a familiar and widely used means to manage PI. However, this hierarchy does not effectively support personal information management (PIM) across multiple devices. Current solutions, such as the Personal Information Dashboard and Stuff I’ve Seen, do not support PIM across multiple devices. Alternative PIM tools, such as Dropbox and TeamViewer, attempt to provide a means of accessing PI across multiple devices, but these solutions also suffer from several limitations. The aim of this research was to investigate to what extent enhanced information visualisation (IV) techniques could be used to support accessing PI across multiple devices. An interview study was conducted to identify how PI is currently managed across multiple devices. This interview study further motivated the need for a tool to support visualising PI across multiple devices and identified requirements for such an IV tool. Several suitable IV techniques were selected and enhanced to support PIM across multiple devices. These techniques comprised an Overview using a nested circles layout, a Tag Cloud and a Partition Layout, which used a novel set-based technique. A prototype, called MyPSI, was designed and implemented incorporating these enhanced IV techniques. The requirements and design of the MyPSI prototype were validated using a conceptual walkthrough. The design of the MyPSI prototype was initially implemented for a desktop or laptop device with mouse-based interaction. A sample personal space of information (PSI) was used to evaluate the prototype in a controlled user study. The user study was used to identify any usability problems with the MyPSI prototype. The results were highly positive and the participants agreed that such a tool could be useful in future. No major problems were identified with the prototype. The MyPSI prototype was then implemented on a mobile device, specifically an Android tablet device, using a similar design, but supporting touch-based interaction. Users were allowed to upload their own PSI using Dropbox, which was visualised by the MyPSI prototype. A field study was conducted following the Multi-dimensional In-depth Long-term Case Studies approach specifically designed for IV evaluation. The field study was conducted over a two-week period, evaluating both the desktop and mobile versions of the MyPSI prototype. Both versions received positive results, but the desktop version was slightly preferred over the mobile version, mainly due to familiarity and problems experienced with the mobile implementation. Design recommendations were derived to inform future designs of IV tools to support accessing PI across multiple devices. This research has shown that IV techniques can be enhanced to effectively support accessing PI across multiple devices. Future work will involve customising the MyPSI prototype for mobile phones and supporting additional platforms.
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Yeung, Yiu-wing, and 楊耀永. "Corporate governance of public services and quasi-governmental organisations in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1990. http://hub.hku.hk/bib/B31264840.
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Middleton, Michael Robert. "A conceptual framework for information management : formation of a discipline." Queensland University of Technology, 2007. http://eprints.qut.edu.au/16305/.
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The aim of the research was to investigate the formation of the information management discipline, propose a framework by which it is presently understood, and test that framework within a particular area of application, namely the provision of scientific and technological information (STI) services.
The work is presented as a PhD by Publication which comprises a narrative that encompasses the series of published papers, and includes excerpts from the book written to illustrate the province of the discipline.
In thee book the disciplinary context is detailed and exemplified based upon information management domains. The book consolidates information management principles within a framework defined by these operational, analytical and administrative domains. It was created by a redaction of prior epistemological proposals; an analysis of the understanding of practice that has been shaped by professional, institutional and information science influences; and demonstration of practice within the domain framework.
The disciplinary framework was then used in a series of STI case studies where it was found to provide an effective description of information management. Together, the book and subsequent case studies provided illustration of the principles utilised in information management and the way that they are practiced within different domains, along with an explanation of the manner in which the information management discipline has been formed. These should assist with direction of future research and scholarship particularly with respect to factors relevant to information services and indicators for their successful application in future.
It is anticipated that this generalised description of the practices across the range of interpretations of information management should enable practicing information professionals to appreciate the relationship of their own work to disciplines that are converging towards similar purpose, such as through a clearer indication of the extent to which technical and management standards may be applied, and performance analysis undertaken.
Complementary outcomes that were achieved during the course of the work were: a comparative analysis of thesauri in the information field which shows that in this field, the ways that information professionals represent themselves remains unreconciled; an historical examination of Australian STI services that provides pointers to their effective continuation; and a reconsideration of the relationship between librarianship and information management.
The work is presented as a compilation of papers that comprise firstly extracts from the book to exemplify its consolidation of information management principles, then a number of published and submitted papers that examine how principles have been applied in practice. This is in the context of six case studies of Australian STI services including interviews with creators and developers, and analysis of historical information.