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Porębska, Ewelina, Jacek Caban, and Mateusz Sopoćko. "Development of courier services in Poland." Transport and Communications 3, no. 1 (2015): 22–25. http://dx.doi.org/10.26552/tac.c.2015.1.5.
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The article presents the genesis of courier services in Poland, since the first such businesses in 1982. Courier companies in Poland are relatively short on the market, holding the prominent place in the economy of the country. The courier services in comparison with the countries of Western Europe are still in the development stage. After 2000 began the process of merger of best organised national courier companies by the largest global companies. In the article are presented factors affecting development of courier service in Poland, as well as the changes, which occurred within a few years, such as the level of employment, enterprises operating range and their generated revenue.
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Chodakowska, Ewa, and Joanicjusz Nazarko. "The models evaluating courier and messenger companies in Poland." Ekonomia i Zarzadzanie 8, no. 4 (2016): 50–58. http://dx.doi.org/10.1515/emj-2016-0032.
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Abstract Data Envelopment Analysis (DEA) is a well-established, popular, and often used method for efficiency evaluation of units from all sector, both commercial and non-profit organisations, of any scale of operations. Network DEA models are a relatively recent approach used to examine the efficiency of decision-making units (DMUs) having an internal structure of sub-processes. The article presents the concept of DEA network models in estimating the efficiency of courier and messenger companies with relations to their business clients. The considerations are supported by an example of data concerning leaders from the sector of couriers and messengers in Poland and one of the biggest and most popular online stores. The results are compared with the traditional DEA approach. In addition, to measure reliability for DEA scores, the jackknife procedure was performed. The author proves the usefulness of network DEA as a research and management tool.
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Skowron-Grabowska, Beata, Tomasz Szczepanik, and Petr Besta. "Knowledge Management in Intelligent Organizations." System Safety: Human - Technical Facility - Environment 1, no. 1 (2019): 1012–19. http://dx.doi.org/10.2478/czoto-2019-0128.
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AbstractThe aim of the paper was to present the specificity of knowledge management in courier companies as an example of intelligent organizations. Knowledge management is a modern concept that emphasizes using the most valuable resources of enterprises such as employees and it offers conditions for development of knowledge, sharing it, and thinking creatively. The paper presents courier companies as an example of intelligent organizations that use knowledge management in the implementation of courier services. The article presents the results of a survey that identified the use of knowledge in courier companies and analysed the factors that made the surveyed companies become intelligent organizations. The solutions implemented in enterprises that influenced the emergence of a competitive advantage were evaluated. Furthermore, the benefits achieved by the companies surveyed due to knowledge management and the growth of their intelligence were analysed.
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Zielińska, Edyta, and Sylwia Siedlecka. "Criteria for assessing the quality of courier services in Poland." AUTOBUSY – Technika, Eksploatacja, Systemy Transportowe 19, no. 6 (2018): 987–91. http://dx.doi.org/10.24136/atest.2018.215.
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The article presents information on the essence of the courier activity in Poland. The range of services provided by courier companies in our country was described. Also, the importance of such activity in fulfilling the individual needs of society was discussed. The most important criteria for determining the level of quality of the services offered by the companies that deliver various types of parcels home and abroad were set forth. Moreover, opinions of some cus-tomers using the services of three courier companies operat-ing in Poland, i.e. DPD, UPS and GLS, were provided.
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Khan, Nosheen, Hafiz Waqas, and Rizwan Muneer. "Impact of Rewards (Intrinsic and extrinsic) on Employee Performance With Special Reference to Courier Companies of City Faisalabad, Pakistan." International Journal of Management Excellence 8, no. 2 (2017): 937–45. http://dx.doi.org/10.17722/ijme.v8i2.894.
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The study has conducted to measure the effect of rewards (Intrinsic & Extrinsic) on employee job performance. The experiences and personal opinions of employees working in different couriers companies were analyzed through questionnaires in the city of Faisalabad. The key objective of the study was to find that the rewards affect the performance of an employee. Statistical package (SPSS) has been used to conduct the analysis of the study. Employees like Field Supervisors, Couriers from selected courier companies (TCS, OCS, Leopard and Express Courier Services) were randomly chosen. The focus of the study was to distribute and highlight an adequate level of incentives to the employees and create balance in distribution of rewards so that every employee contributes his efforts for the growth of the company. This study also focuses on two major rewards, intrinsic and extrinsic rewards. Rewards plays a motivational role in the personality of an employee and urge them to produce loyalty and show good performance By the results study shows that there is a strong relationship between both type of rewards and on employee performance. Concluding, the study has verified and explores further research opportunities that can enhance the understanding of rewards and employees job performance. 
 
 Keywords: Intrinsic Rewards, Extrinsic Rewards, Job Performance, TCS, OCS, Leopard
 & Express Couriers.
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WYRWA, Dariusz. "Factors of competitiveness of polish courier companies." Scientific Papers of Silesian University of Technology. Organization and Management Series 2018, no. 118 (2018): 669–80. http://dx.doi.org/10.29119/1641-3466.2018.118.52.
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Nyaga, Jacinta Wahu. "FACTORS AFFECTING THE PERFORMANCE OF COURIER SERVICE INDUSTRY: A SURVEY OF COURIER COMPANIES IN KENYA." International Journal of Supply Chain and Logistics 1, no. 1 (2017): 44. http://dx.doi.org/10.47941/ijscl.v1i1.86.
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Purpose: The study is an assessment of the factors affecting the performance of courier companies in Kenya.Methodology: A descriptive survey study design was used. The population of this study was 134 courier firms. The sampling frame consisting of 134 firms was obtained from the CCK website. Stratified random sampling technique was used to select the sample. A sample of 68 firms was considered representative and they were selected by the use of the lottery method. The researcher opted for a questionnaire as a data collection tool. Data was analyzed by the use of descriptive statistics and specifically, means, frequencies and percentages. The analysis tools were simple tabulations and presentations using spreadsheets such as excel. The data was then presented using tables, charts and narratives.Results: The study findings indicate that the companies have invested heavily into the training of their employees. Thus having in place a properly trained workforce can be said to be a factor that has contributed to the success being experienced in the courier service sector. From the study it emerged that there was high motivation among employees in courier firms as evidenced by their attitude towards work itself and promotion factors. However, they were not very happy with the pay factor. It is important to note that it would have been against logical expectation if the findings on the pay issue were different. The courier service firms come out as having in place reliable and very good customer service. The companies take into considerations suggestion made by the customer and prospective customers into the designing of products and services. ICT is another factor that attributes to the phenomenal growth of the courier service firms. Though the current state of infrastructure is bad, it seems to favor the growth of courier service firms. The courier firms have taken the challenge of poor infrastructure and turned it into an opportunity. In so doing, they have invested in motor bikes in order to beat the traffic jam challenge. This has enabled them to meet the demands of their clients increasing their popularity and hence more business.Unique contribution to theory, practice and policy: The study recommended that future statistical research taking into account regression and correlation analysis can be conducted on the effects of the noted factors on the various growth indicators such as market share, revenues and profits. Such a study would verify or repute the findings of this study. Future study can also be conducted on an individual factor identified in the conceptual framework of this study.
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Nyaga, Jacinta Wahu. "FACTORS AFFECTING THE PERFORMANCE OF COURIER SERVICE INDUSTRY: A SURVEY OF COURIER COMPANIES IN KENYA." International Journal of Supply Chain and Logistics 1, no. 1 (2017): 44–60. http://dx.doi.org/10.47941/ijscl.86.
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Purpose: The study is an assessment of the factors affecting the performance of courier companies in Kenya.Methodology: A descriptive survey study design was used. The population of this study was 134 courier firms. The sampling frame consisting of 134 firms was obtained from the CCK website. Stratified random sampling technique was used to select the sample. A sample of 68 firms was considered representative and they were selected by the use of the lottery method. The researcher opted for a questionnaire as a data collection tool. Data was analyzed by the use of descriptive statistics and specifically, means, frequencies and percentages. The analysis tools were simple tabulations and presentations using spreadsheets such as excel. The data was then presented using tables, charts and narratives.Results: The study findings indicate that the companies have invested heavily into the training of their employees. Thus having in place a properly trained workforce can be said to be a factor that has contributed to the success being experienced in the courier service sector. From the study it emerged that there was high motivation among employees in courier firms as evidenced by their attitude towards work itself and promotion factors. However, they were not very happy with the pay factor. It is important to note that it would have been against logical expectation if the findings on the pay issue were different. The courier service firms come out as having in place reliable and very good customer service. The companies take into considerations suggestion made by the customer and prospective customers into the designing of products and services. ICT is another factor that attributes to the phenomenal growth of the courier service firms. Though the current state of infrastructure is bad, it seems to favor the growth of courier service firms. The courier firms have taken the challenge of poor infrastructure and turned it into an opportunity. In so doing, they have invested in motor bikes in order to beat the traffic jam challenge. This has enabled them to meet the demands of their clients increasing their popularity and hence more business.Unique contribution to theory, practice and policy: The study recommended that future statistical research taking into account regression and correlation analysis can be conducted on the effects of the noted factors on the various growth indicators such as market share, revenues and profits. Such a study would verify or repute the findings of this study. Future study can also be conducted on an individual factor identified in the conceptual framework of this study.
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Anvekar, Sandhya. "Courier Services in India: Concerns for Effective Service Delivery." Ushus - Journal of Business Management 6, no. 2 (2007): 83–90. http://dx.doi.org/10.12725/ujbm.11.8.
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The courier industry in India is like a vital link of communication between persons and corporations meant for individual and industrial benefits. It is an industry worth Rs. 50 billions and is on steady pace of development. More than 2300 courier companies operating in India, it is a challenge for the service provider of courier services to be unique, competent and provide effective service delivery.
 An insight into the crucial and critical incidents of service failure and strategizing by closing these failures will ensure effective service deliveries by the courier service providers. A trained and skilled front stage personnel, committed delivery boys/runners and efficient distribution networking can enable the courier service operators to provide failure free effective service delivery.
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Gulc, Aleksandra. "Multi-stakeholder perspective of courier service quality in B2C e-commerce." PLOS ONE 16, no. 5 (2021): e0251728. http://dx.doi.org/10.1371/journal.pone.0251728.
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Under conditions of the rapidly developing e-commerce sector especially during pandemic, ensuring high quality of courier service is essential both for clients, as well as courier companies. However, the literature lacks research linking the perspective of clients and organization in the context of courier service quality. The study aims to identify the factors determining courier service quality, their functions and interrelationships in business-to-customer (B2C) e-commerce. The main effect of research is the relational model, which is an original and complex approach to courier service quality considering the multi-stakeholder perspective of an online shop, a courier company and an e-customer. Apart from scientific contribution, the model can be used into managerial practice to formulate the recommendations for e-commerce and courier service sector. The research process involved using the quantitative method (electronic surveys conducted among e-shops and e-clients) and the qualitative method (in-depth-interviews carried out among courier enterprises). Finally, based on the empirical research results, the structural analysis was used to develop the model. As a result, the following groups of factors were distinguished that determine the quality of courier services: crucial, determinant, result, autonomous and external factors.
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Suryana, Hana, Agus Rahayu, Disman Disman, and Lili Adi Wibowo. "The Influence of Strategic Orientation and Absorptive Capabilityon Value Creation of Courier Service Industry in Indonesia." Global Journal of Business and Social Science Review Vol. 2(4) 2014 2, no. 4 (2015): 103–11. http://dx.doi.org/10.35609/gjbssr.2014.2.4(12).
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Objective - Explore the data and information on strategic orientation and absorptive capability on value creation of courier service industry in Indonesia. Methodology/Technique - The nature of this research is descriptive and verification. The unit of analysis is the courier service industry, and a sample of 50 courier service companies operates in various regions in Indonesia. The time horizon is cross-sectional, where the research is done at a certain time. Primary data were collected by a questionnaire and interviews with companies execute vies and stakeholders. The analysis is done by using the model verification Partial Least Square (PLS). Findings - Strategic Orientation and Absorptive Capability simultaneouslyinfluence Value Creation. Strategic Orientation has a greater influence than Absorptive Capability on Value Creation. Type of Paper - Empirical Keywords : Strategic Orientation, Absorptive Capability, Value Creation
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Teoh, Teoh Yeon Kin, Suzanawati Abu Hasan, and Siti Nur Atikah Zahari. "Data Envelopment Analysis for Malaysia Courier Services Performance and Customer Satisfaction." Journal of Computing Research and Innovation 5, no. 3 (2020): 25–33. http://dx.doi.org/10.24191/jcrinn.v5i3.135.
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One of the key issues of the current courier services in Malaysia is the efficiency of the courier itself. In today's competition, many factors have recognized that influence the efficiency of courier services. Hence, numbers of analytical models and formu las were introduced to measure the efficiency of courier service. This paper presents a practical approach for identifying the level of customers’ satisfaction towards courier service companies using Data Envelopment Analysis and four courier services whic h were Poslaju, City - Link Express , J&T Expres s, and GD Express in Hulu Terengganu were selected. Data Envelopment Analysis is chosen in this study because it can deal with complex connections between several inputs and outputs on performance evaluation iss ues. The input criteria considered in this study are assurance, empathy, reliability, responsiveness, tangibility, and price. Meanwhile, customer satisfaction is chosen as the output criteria. The results showed that Poslaju is ranked as the most efficient company, followed by City - Link Express in second and J&T Express as the third. The least efficiency score obtained makes GD Express as the last ranked courier service among these four courier services. Furthermore, the results are mainly influenced by the input criteria of assurance, empathy, and tangibility. This study helps the customer to select the most efficient courier service that can save their time, money, and energy. Finally, this study also can guide courier services to decide on which criteria are effective to be improved to enhance their business performance.
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Matuszczak, Agnieszka, and Urszula Chrąchol-Barczyk. "Logistics customer service on the example of courier companies." Marketing i Zarządzanie 46 (2016): 57–65. http://dx.doi.org/10.18276/miz.2016.46-06.
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RR, ERLINA. "Quality-Service of Courier Companies Using Six Sigma Approach." International Journal of Economics and Management Studies 7, no. 9 (2020): 77–85. http://dx.doi.org/10.14445/23939125/ijems-v7i9p109.
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Suryana, Hana. "Analysis of External Environtmental Forces and Company Resources Its Influence on Strategic Orientation, Absorptive Capability and Value Creation and Their Implication on Business Performance: A Survey on Courier Services Companies in Indonesia." GATR Global Journal of Business Social Sciences Review 3, no. 1 (2015): 65–74. http://dx.doi.org/10.35609/gjbssr.2015.3.1(9).
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Objective - Explore the data and information on External Environmental Forces and Company Resources on Strategic Orientation, Absorptive Capability, Value Creation and their implication on Business Performance of courier service industry in Indonesia. Methodology/Technique - The nature of this research is descriptive and verification. The unit of analysis is the courier service industry, and a sample of 72 courier companies from various regions in Indonesia. The time horizon is cross-sectional, where the research is done at a certain time. Primary data is collected by a questionnaire and interviews with management of the companies and stakeholders. The analysis is done by using the model verification Partial Least Square (PLS). Findings - Company Resources have the positive impact on Absorptive Capability to increase Value Creation and Business Performance.However, the magnitude of the influence is faced with the problems of in optimal development of Company Resources on the aspects of tangible and intangible assets. The condition makes companies could not optimize in Absorptive Capability as well as Value Creation to improve Business Performance. Novelty - It was very few articles discussing the comparison of the psychological determinants of online self-disclosure and privacy issues between Polish and Indonesian. Type of Paper - Empirical Keywords : Absorptive Capability, Business Performance, Company Resources,External Environmental Forces, Strategic Orientation, Value Creation.
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Gulc, Aleksandra. "Determinants of Courier Service Quality in e-Commerce from Customers’ Perspective." Quality Innovation Prosperity 24, no. 2 (2020): 137. http://dx.doi.org/10.12776/qip.v24i2.1438.
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<p><strong>Purpose:</strong> In recent years, the increasing popularity of e-commerce has become a driving force behind the development of courier service both in Poland and worldwide. In order to face growing competition on courier market and meet clients’ expectations, one of the crucial strategic goal of courier operators is to provide high quality service. The aim of the article is to identify and classify the key factors which determine the perception of courier service quality by customers shopping online.</p><p><strong>Methodology/Approach:</strong> The first part of paper is focused on the literature review concerning the determinants of courier service quality from customers’ perspective. Next, a survey method was used to collect data among customers using courier service while shopping online in Poland. Finally, the exploratory factor analysis was used to indicate the key dimensions and factors effecting the courier service quality perceived by customers.</p><p><strong>Findings:</strong> The article presents the complex review of literature concerning determinants of courier service and the original scale, which can be used to measure courier service quality. The results of author’s empirical research indicated that, the key dimensions effecting courier service quality from the customers point of view were: Reliability, Visual Identification, Service Complexity, Relational Capital, Social Responsibility, Responsiveness, Technical Quality.</p><p><strong>Research Limitation/implication:</strong> As the reseach aim was to develop the scale of courier service quality, in future research the CFA method (Confirmatory Factor Analysis) should be used to verify the scale. The main limitation of this research concerned a perspective of one stakeholder participating in the process of courier service – e-clients. The further research would be focused on identification of determinants of courier service quality in opinion of online shops and courier companies and development of models resenting the relations between them.</p><strong>Originality/Value of paper:</strong> This paper presents the original research that provides new knowledge about determinants of courier service quality in e-commerce. The literature analysis has shown that the previous research were often fragmentary and situational, but also did not take into account the specificity of e-commerce branch.
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Alexander Méndez Rey, Daniel, and Jorge Eduardo Ortiz Triviño. "Dynamic Structure to Define a Corporate Channel for Courier Companies." American Journal of Operational Research 2, no. 5 (2012): 51–59. http://dx.doi.org/10.5923/j.ajor.20120205.02.
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Perenc, Józef. "Conditions for improving the functioning of logistics in courier companies." European Journal of Service Management 28 (2018): 247–55. http://dx.doi.org/10.18276/ejsm.2018.28/1-31.
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Faisal, Faisal, Hasna Azizah Fithriani, and Tarmizi Achmad. "CARBON DISCLOSURE PRACTICES OF AEROSPACE AND AIRLINES COMPANIES: SUBSTANTIVE OR SYMBOLIC LEGITIMATION." International Journal of Service Management and Sustainability 1, no. 1 (2019): 37. http://dx.doi.org/10.24191/ijsms.v1i1.6027.
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This study investigates whether firms increase their carbon disclosure to gain the attention of stakeholder and whether the pattern of disclosure is symbolic or substantive. Content analysis of the annual and sustainability reports of forty-two aerospace, air courier and airlines companies listed on Forbes 2000 was conducted to measure and compare disclosure practices in 2011 and 2013. The descriptive statistics and Wilcoxon signed-rank test were carried out to answer the research questions. We found that firms do increase their carbon disclosure in sustainability reports only. In spite of the fact that previous studies have generally stated that disclosures have been used by corporations as a tool to legitimize their actions, the results of our study differ slightly. A more carbon-intensive industry such as aerospace, air courier and airlines has disclosed substantive information in relation to carbon. This study suggests that stronger requirements from regulators such as compliance obligations to disclose substantive information are most likely to make firms more accountable in their carbon disclosures. This result indicates that companies from this industry have made a substantial commitment to carbon reduction. This finding supports decision-makers, in particular regulators, to continue to institutionalize carbon regulation. It also provides empirical evidence of patterns of carbon disclosure in a specific industry.
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Pupo, Norene, and Andrea M. Noack. "Organizing Local Messengers: Working Conditions and Barriers to Unionization." Canadian Journal of Sociology 39, no. 3 (2014): 331–56. http://dx.doi.org/10.29173/cjs18509.
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As a result of concerns around declining memberships and the growth of precarious employment in recent years, unions have sought to expand their jurisdictions and organize groups of workers who have typically resisted collective bargaining. Research on union renewal has examined working conditions and workplace structures that may give rise to successful organizing campaigns. In this paper we examine working conditions amongst non-unionized same-day messengers working in Toronto, Canada. The research team conducted 143 semi-structured interviews with bikers, drivers and walkers who work primarily for local courier companies. We find that although same-day couriers are typically treated as ‘independent contractors’, they are dependent on brokers, and precariously employed, with unpredictable income and hours of work. Though this group would benefit substantially from unionization, especially organized on a sector-wide basis, their attitudes and culture combined with the structure of the local industry create substantial impediments to organizing.
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요시모토 코지 and BAE IL HYUN. "An Exploratory Study on Key Success Factor of Overseas Market Expansion in Courier Service Industry: Focus on Case of Japanese Courier Companies." Journal of Product Research 35, no. 1 (2017): 79–88. http://dx.doi.org/10.36345/kacst.2017.35.1.008.
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Lee, DongJun, JongUn Won, YongJang Kwon, and MiRye Kim. "A Study on Customer Satisfaction for Courier Companies based on SNS Big data." Journal of Society for e-Business Studies 21, no. 4 (2016): 55–67. http://dx.doi.org/10.7838/jsebs.2016.21.4.055.
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Hartanto, Dody, and Arsyad Bunyannudin. "Development of delivery consolidation procedures at courier service companies using Monte Carlo simulation." IOP Conference Series: Materials Science and Engineering 508 (May 2, 2019): 012114. http://dx.doi.org/10.1088/1757-899x/508/1/012114.
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Gao, Hui. "OPTIMIZATION OF SORTING SYSTEMS IN DESTINATION DISTRIBUTION CENTERS OF BUSINESS-TO-CONSUMER COURIER COMPANIES." International Journal of Electronic Commerce Studies 5, no. 2 (2014): 143–60. http://dx.doi.org/10.7903/ijecs.1153.
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Janssens, Jochen, Joos Van den Bergh, Kenneth Sörensen, and Dirk Cattrysse. "Multi-objective microzone-based vehicle routing for courier companies: From tactical to operational planning." European Journal of Operational Research 242, no. 1 (2015): 222–31. http://dx.doi.org/10.1016/j.ejor.2014.09.026.
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Kosovac, Amel, and Ermin Muharemović. "Pickup and delivery costs: A proposed outsourcing model based on the number of stops." Journal of Applied Engineering Science 19, no. 2 (2021): 270–74. http://dx.doi.org/10.5937/jaes0-28450.
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The active introduction and modern technologies application in the transport market greatly affect all transport branches and the ways of their business. Availability and mass usage of the internet and Web services create a new ambiance of trade through online sales and e-commerce. The increase in internet sales has a direct effect on the business of courier companies. The number of shipments in the B2C (Business-to-Consumer) segment is growing and putting an increasing pressure on costs for companies that perform pickup and delivery. Companies are trying to adapt their business to the new challenges and conditions that prevail in the transport market through different cost management models. One way to manage costs is to outsource costs. This paper proposes a model cost calculation in outsourcing services for pickup and delivery shipments based on the number of stops.
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-, Muafi, and Rizqi Adhyka Kusumawati. "A nexus between Green HRM (GHRM), Supply Chain Performance (SCP) and Business Performance (BP): The mediating role of Supply Chain Organizational Learning (SCOL)." Journal of Industrial Engineering and Management 14, no. 2 (2021): 329. http://dx.doi.org/10.3926/jiem.3339.
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Purpose: This study tests and analyzes the relationship pattern (nexus) of Green HRM, SCP, and BP. In addition, this study also tests the mediation role of SCP in analyzing the relationship between GHRM and BP and the mediation role of SCP in analyzing the relationship between SCOL and BP.Design/methodology: This study uses survey method. The survey is distributed to owners/managers of courier service SMEs in two provinces (Special Region of Yogyakarta and East Java) in Indonesia. The sampling technique is conducted purposively with 165 respondents. The data analysis technique uses AMOS 23. Findings: SCOL has a positive effect on SCP and BP and mediates the effect of SCP on BP. The most interesting about the findings is GHRM has no effect on SCP and BP and SCP does not mediate GHRM on BP.Research limitations/implications: Researcher use purposive sampling which has limitation of not being able to generalize the population in two provinces, namely Special Region of Yogyakarta and East Java. This is also not ideal approach to evaluate the impact of GHRM on SCP and BP and the impact of SCOL on SCP and BP. Courier service SMEs in this study have not implemented GHRM in ideal manner so they are unable to conclude the results in a comprehensive and transparent manner.Managerial Implication: Companies need to consider aspects related to the courier service industry, namely digitalization of information and green innovation so their contribution can be seen in improving whole business performance. In addition, it is necessary to divide SMEs that have practiced GHRM and those that are not so they can make strategies and policies related to GHRM, SCP, BP and SCOL. It is also necessary to examine other aspects in improving the business sustainability of courier services, namely the complexity and service strategy orientation. SMEs who have more SCOL strategy will better implement GHRM practices associated with SCP and BP. This is important since competition in the courier service industry is getting tougher especially when faced with foreign competitors who already have global service standards.Theory Implication: This study contributes the theory enrichment of SCOL aspect in mediating the relationship pattern between SCP and BP. This study also provides theoretical contributions namely GHRM has no effect on SCP and BP and SCP does not mediate GHRM on BP.Originality/value: Study which examines the role of SCOL, especially when it is related to GHRM, SCP and BP is still limited in Asia. SME owners in the courier service industry rarely have good data integration in the system. The implementation of SC is starting from upstream to downstream processes so that SMEs need a well-planned and integrated SCOL in each work unit which ultimately have an impact on SCP and BP.
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Khramkova, Elena Lenarovna, and Natalia Nikolaevna Mokina. "Local communication companies in 1941-1945: domestic historiography." Samara Journal of Science 5, no. 3 (2016): 131–36. http://dx.doi.org/10.17816/snv20163214.
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The authors for the first time study the historical literature published in 1941-2015 and devoted to activity of local communication establishments of the front and rear districts of RSFSR during the Great Patriotic War. The special attention is paid to the researches executed on materials of Central Volga area. The historiography is analyzed within two large periods: Soviet and Post-Soviet. The main tendencies of methodology development, references and the subject perspective are defined in each of them. The authors have drawn conclusions about the degree of study of civil operators contribution to the Victory in 1941-1945. The modern period of studying of the place and role of communication industry in military economy, information infrastructure, everyday life in the extreme conditions of the war is characterized by application of new methodological approaches (system, modernization, integration, biographic) which promote interdisciplinary judgment as well as expansion of the problem field of the Great Patriotic War communication history research. Among perspective questions which were earlier insufficiently studied by historians the authors note a role of local communication establishments in industrial enterprises and population evacuation, in development of military industrial complex of rear areas, structure of post military censorship bodies, standard and legal base of post and cable departures inspection, courier communication organization, material and household provision for regional communication institutions officers and others.
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Fithri, Prima, Hilma Raimona Zadry, and Debi Ansuly. "Business Development Strategy of Expedition Companies: A Case Study." AMAR (Andalas Management Review) 3, no. 2 (2019): 54–75. http://dx.doi.org/10.25077/amar.3.2.54-75.2019.
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The development of information and communication technology which is rapidly increasing now causes changes in people's behavior in shopping. This is supported by the increasing number of online shopping or e-commerce businesses in the community. PT Pos Indonesia as a business entity engaged in sending letters and packages also has considerable opportunities in this business. However, the strength of PT Pos Indonesia at this time cannot be said to be good, because, based on the results of a survey conducted on 30 samples of people and students in the city of Padang showed that only about 7% of people chose PT Pos Indonesia as a courier for shipping goods. This research was conducted to design the right business strategy for PT Pos Indonesia to compete in the package or goods delivery business using Strengths Weaknesses Opportunities and Threats (SWOT) analysis. From the results of the strategic plan made, it can be concluded that PT Pos Indonesia Padang is in a good internal and external environment. However, PT Pos Indonesia's position compared to its competitors is weak. Based on Quantitative Strategic Planning Matrix (QSPM), the proposed strategy given to PT Pos Indonesia Padang in such company conditions is an intensive strategy.
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Kedia, Kusumastuti, and Nicholson. "Establishing Collection and Delivery Points to Encourage the Use of Active Transport: A Case Study in New Zealand Using a Consumer-Centric Approach." Sustainability 11, no. 22 (2019): 6255. http://dx.doi.org/10.3390/su11226255.
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The current and projected trends of growth in online shopping might change the activity and travel patterns in Christchurch, one of the largest cities in New Zealand. Online shopping might reduce consumers’ shopping trips, but it has substantially increased courier companies’ trips to deliver parcels to the end-consumers because a considerable proportion of parcels are often required to be redelivered due to consumers not being at home during the first delivery attempt. This also adds to the operational cost of courier companies and adverse traffic impacts. To mitigate these issues, collection-and-delivery points (CDPs) have recently been introduced in New Zealand on a trial basis. This study aims to identify the optimal density and locations for establishing CDPs in Christchurch using a modified p-median location-allocation (LA) model. A consumer-centric approach to locating CDPs has been adopted by considering the socio-demographic characteristics of Christchurch’s residents and the distances to/from CDPs. Non-traditional CDP locations (e.g., supermarkets and dairies) were considered as potential candidate facilities and were found to be more suitable as CDPs than traditional post shops. Based on consumers’ shopping pattern, supermarkets appeared to be the most frequently visited and preferred type of facility to be used as CDPs. However, the results of the LA analyses show that dairies are the most accessible locations, and CDPs at dairies located within two kilometres will encourage consumers to walk and cycle to receive their parcels from CDPs. The results suggest the optimal location configuration for each type of facility considered, based on their spatial distribution in the city.
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Lee, Keyju, Junjae Chae, and Jinwoo Kim. "A Courier Service with Electric Bicycles in an Urban Area: The Case in Seoul." Sustainability 11, no. 5 (2019): 1255. http://dx.doi.org/10.3390/su11051255.
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Various factors must be considered when running a courier service in an urban area, because the infrastructure of a city differs from those in suburban or countryside areas. Of note, population density is higher, and vehicles encounter greater restrictions. Moreover, air pollution from fossil fuel combustion is more severe. As tailpipe emissions are becoming costly to both corporations and the environment, researchers are increasingly exploring more appealing transportation options. Electric bicycles have become an important mode of transportation in some countries in the past decade. Electric bicycles and automobiles have their respective merits and demerits when used to provide courier services. E-bikes in particular can ply their trade in densely packed areas that are off-limits to cars and trucks. This paper focuses on (1) developing a truck–bike mixture model to reduce operating costs for an existing truck-only service by replacing some of the trucks with bicycles, and (2) exploring the resulting effects in terms of reducing overall carbon emissions. Data from one of the major courier companies in South Korea were utilized. The problem was tackled as a heterogeneous fleet vehicle routing problem using simulated annealing because the actual size of the problem cannot be solved directly with a mathematical approach. The most effective fleet mix was found for the company’s case. Effects on operating costs and reduced emissions were analyzed for 15 different scenarios with varying demands and off-limits areas. Computational results revealed that the new model is viable from economic and sustainability standpoints. They indicated that costs decrease to varying degrees in all scenarios, and that carbon emissions also decrease by around 10% regardless of the selected scenario.
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Permana, Erwin, Margo Purnomo, Rukun Santoso, and Syamsurizal Syamsurizal. "PENGARUH AGILITAS STRATEGIS TERHADAP SUSTAINABILITY COMPETITIVE ADVANTAGE MELALUI AKSI KOMPETITIF BISNIS SICEPAT EXPRESS." AdBispreneur 6, no. 1 (2021): 79. http://dx.doi.org/10.24198/adbispreneur.v6i1.32584.
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The Covid-19 pandemic has suppressed almost all business and economic sectors. However, the Sicepat Courier service business actually shows a competitive advantage over other business organizations. This study aims to analyze how strategic agility is able to form a sustainable competitive advantage through the competitive action of Sicepat's courier services. The sampling technique used purposive sampling. The research respondents were 63 middle managers of Sicepat Express. The analysis technique uses the Structural Equation Model (SEM) with SmartPLS. This study proves that competitive actions by companies increase strategic agility in forming a sustainable competitive advantage. This study contributes to strengthening the view that strategic steps cannot be separated from competitive action to form competitive advantage. The results of this study recommend the Sicepat courier service company to constantly increase its competitive action. In the future, research is needed that involves a more detailed competitive action construct with a wider coverage of respondents so that the results of this study become a more established concept. Pandemik Covid-19 menekan hampir seluruh sektor bisnis dan ekonomi. Namun bisnis jasa kurir Sicepat justru menunjukkan keunggulan bersaing dibanding organisasi bisnis yang lain. Penelitian ini bertujuan untuk menganalisis bagaimana agilitas strategis mampu membentuk sustainabilitas competitive advantage melalui aksi kompetitif jasa kurir Sicepat. Teknik sampling menggunakan purposive sampling. Responden penelitian adalah middle managers Sicepat Express sebanyak 63 orang. Teknik analisis menggunakan Structural Equation Model (SEM) with SmartPLS. Penelitian ini membuktikan bahwa aksi – aksi kompetitif yang dilakukan perusahaan meningkatkan agilitas strategis dalam membentuk sustainabilitas keunggulan bersaing. Penelitian ini memberikan kontribusi untuk memperkuat pandangan bahwa langkah strategis tidak dapat dipisahkan dengan aksi kompetitif untuk membentuk keunggulan bersaing. Hasil penelitian ini merekomendasikan kepada perusahaan jasa kurir Sicepat untuk senantiasa meningkatkan aksi kompetitifnya. Kedepan diperlukan penelitian yang melibatkan konstruk aksi kompetitif yang lebih detail dengan cakupan responden yang lebih luas sehingga hasil penelitian ini menjadi sebuah konsep yang lebih mapan.
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Han, Jun Tao, and Chun Hui Yuan. "Postal Universal Service Fund Collection Study from the Express Industry in the Information Age." Applied Mechanics and Materials 496-500 (January 2014): 2840–43. http://dx.doi.org/10.4028/www.scientific.net/amm.496-500.2840.
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The express industry has developed rapidly as e-commerce is becoming to be more and more popular. The contradiction between express delivery industry and postal universal service obligation is inevitable. A collection standard of universal service fund currently has a larger dispute. This article constructs a stackelberg game model based on the dominant operator and competitive postal operator through the theoretical analysis with the postal and courier companies "asymmetric" competition, and the rationality of the fund is discussed according to the express delivery business to impose and standard, etc. Using the method of reverse solving equilibrium results, it shows that the scheme has certain feasibility, but levy must be relevant conditions.
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Budziewicz-Guźlecka, Agnieszka, and Anna Drab-Kurowska. "Selected aspects of corporate social responsibility in maritime freight services on the example of selected courier companies." SHS Web of Conferences 58 (2018): 01003. http://dx.doi.org/10.1051/shsconf/20185801003.
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The aim of the article is to present the activities of corporate social responsibility in the CEP industry, with particular emphasis on maritime freight services. The article will present good practices and environmental activities proposed by the leaders of the CEP industry. An example may be the new "green services" of sea freight, which allow for reduction of CO2 emissions. The article puts forward the following research hypothesis - Raising awareness in the CSR area in the CEP industry will allow the implementation of environmental activities. In reference to the assumed goal and the hypothesis adopted in the article, the following research question was posed - what specific CSR implementation tools should be adopted by the CEP industry to actively shape environmental activities in maritime freight services? In an attempt to answer the question, the article first addressed the aspects of corporate social responsibility at CSR 3.0 level. Next, the focus was on presenting the results of the analysis of the maritime freight services offered by the leaders of the CEP industry. The following research methods were used in the article: method of critical analysis of literature, method of observing the proceedings of the entities examined, logical inference method, method of analysis and synthesis.The key element of the article is the presentation of proposals for actions aimed at intensifying activities strengthening maritime transport services through activities in the area of CSR.
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Zhao, Laijun, Xiaoli Wang, Johan Stoeter, et al. "Path Optimization Model for Intra-City Express Delivery in Combination with Subway System and Ground Transportation." Sustainability 11, no. 3 (2019): 758. http://dx.doi.org/10.3390/su11030758.
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Combined conventional ground transport with a subway system for line-haul transport for intra-city express delivery is a new transportation mode. Subway transportation can be used in the line-haul transportation of intra-city express delivery services to reduce cost, improve efficiency, raise customer satisfaction, and alleviate road congestion and air pollution. To achieve this, we developed a path optimization model (POM) with time windows for intra-city express delivery, which makes use of the subway system. Our model integrated the subway system with ground transportation in order to minimize the total delivery time. It considered the time window requirements of the senders and the recipients, and was constrained by the frequency of trains on the subway line. To solve the POM, we designed a genetic algorithm. The model was tested in a case study of a courier company in Shanghai, China. Meanwhile, based on the basic scenario, the corresponding solutions of the four different scenarios of the model are carried out. Then, we further analyzed the influence of the number of vehicles, the frequency of trains on the subway line, and the client delivery time window on the total delivery time, client time window satisfaction, and courier company costs based on the basic scenario. The results demonstrated that the total delivery time and the total time outside the time window decreased as the number of vehicles increased; the total delivery time and the total time outside the time window decreased as the delivery frequency along the subway line increased; the total delivery time and the total time outside the time window decreased as the sender’s time window increased. However, when the sender’s time window increased beyond a certain threshold, the total delivery time and the total time outside the time window no longer decreased greatly. The case study results can guide courier companies in path optimization for intra-city express delivery vehicles in combination with the subway network.
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Lee, Keyju, Junjae Chae, Bomi Song, and Donghyun Choi. "A Model for Sustainable Courier Services: Vehicle Routing with Exclusive Lanes." Sustainability 12, no. 3 (2020): 1077. http://dx.doi.org/10.3390/su12031077.
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In Southeast Asian cities, it is common for logistic companies to operate a heterogeneous fleet of delivery vehicles with motorcycles being the preferred vehicle to handle the final phase of delivery. In such scenarios, heterogeneous fleet vehicle routing problem (HFVRP) is generally applied to plan an optimal delivery. However, in many downtown cores of large and rapidly developing Southeast Asian cities, HFVRP is neither viable nor reliable because of road usage restrictions. The purpose of this article is to develop and test a different approach that accurately takes these restrictions into account and provides viable and more sustainable results. Restrictions in this paper refer to situations of urban areas in Vietnam where (i) certain vehicle types are prohibited in specified areas or where narrow alleyways limit the utilization of vehicles that exceed the road capacity and (ii) certain roads are exclusive to certain vehicle types. In networks, limited access and exclusive lanes are represented as links, or arcs, exclusive to one or another. Taking these limitations into consideration, we have developed a unique model, which we have termed Vehicle Routing Problem with Exclusive Links (VRP-EL). The model was validated and tested for its performance on scenarios with varying ratios of exclusive links. Scenarios up to 500 customers were tested on a meta-heuristic algorithm, simulated annealing. VRP-EL produces realistic outcomes. Limiting certain links to be selected according to vehicle types increases overall travel distance. However, this increase outweighs the cost of re-planning and rerouting had they not been constrained initially. The reduction in traveling distance leads to fossil fuel reduction for the overall system. The estimation of reduced carbon emissions through applying the proposed model is presented. Considering the severe traffic congestion and carbon emissions caused by motorcycles in Vietnam, the proposed model leads to a sustainable road environment.
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Sajid, Muhammad Jawad, Ernesto D. R. Santibanez Gonzalez, Jie Zhan, Xiaohong Song, Yubo Sun, and Jing Xie. "A methodologically sound survey of Chinese consumers’ willingness to participate in courier, express, and parcel companies’ green logistics." PLOS ONE 16, no. 7 (2021): e0255532. http://dx.doi.org/10.1371/journal.pone.0255532.
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The environmental footprint of courier, express, and parcel (CEP) logistics is significant and growing, owing to increased e-commerce. Consumer willingness to participate in the green logistics of CEPs, however, has been understudied. This study addresses this knowledge gap by surveying 155 Chinese consumers about their willingness to participate in CEP green logistics. Additionally, this research identifies some technical issues with previous survey research. Three main factors were extracted after the data were tested for reliability and validity using exploratory factor analysis with principal axis factor extraction and confirmatory factor analysis with diagonally weighted least squares. Consumer willingness is positively correlated with economic (8 items), operational (3 items), and social (3 items) factors, with a statistical significance of p < 0.001. Of all the factors, the strongest correlation, 0.67 (95% CI = 0.57, 0.75; p < 0.001; N = 155), exists between economic factors and consumer willingness. The results of a multinomial logistic regression analysis suggest that all consumers are highly unlikely to participate in economic factors, while they are highly likely to positively commit to operational and social factors. Therefore, it is recommended that the government provides monetary incentives to CEP companies to adopt green logistics, such as tax reductions and subsidies, to reduce the costs of green logistics. Meanwhile, the CEP industry could provide some direct and indirect incentives to consumers to re-use, recycle, and share materials, and to spend time learning about express enterprises’ green logistics, to increase consumer participation in economic factors.
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Cardoso, Ava Linda. "Augmented Reality." International Journal of Engineering and Management Sciences 4, no. 3 (2019): 1–9. http://dx.doi.org/10.21791/ijems.2019.3.1.
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This paper is an overview of augmented reality’s basic concepts and its connection to the logistics field. The paper includes a brief history of the tech and how it differs to the virtual reality. The main goal is to understand how augmented reality is being used in logistics to innovate and enhance services. It refers to how courier and freight companies are taking advantage of this technology to upgrade the warehouses, transportation and enhance value added services. It also analyses how the retail market is modernizing its stores and is using mobile applications for online shopping. Using augmented reality has overall pros and cons and even though is a technology on its early stages it shows a great potential to revolutionize the supply chain in its totality.
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Wudhikarn, Ratapol, Nopasit Chakpitak, and Gilles Neubert. "Improving the Strategic Benchmarking of Intellectual Capital Management in Logistics Service Providers." Sustainability 12, no. 23 (2020): 10174. http://dx.doi.org/10.3390/su122310174.
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This research developed a new integrated method for addressing the deficiencies and gaps generally found in past studies on benchmarking and for benchmarking intellectual capital (IC) in the underdeveloped domain of logistics. To resolve the lack of consideration of relationships among past benchmarking concepts and the impacts of their managerial factors, as well as to examine the wide range of elements and indicators of IC influencing the sustainable development of organizations, the proposed approach integrated the analytic network process and the concept of thinking and non-thinking assets with the generic benchmarking procedure. This new hybrid method was implemented in four commercial companies in courier service. The proposed method prioritized and identified the magnitudes of the factors focused upon, including the IC elements, and their performance measures by considering the fundamental characteristics of intangible assets. The obtained results highlight that management focuses on the IC of the best performer and other companies. This benchmarked outcome showed gaps and improvement as well as sustainable development opportunities for inferior logistics companies. The improved framework provides more systematic and specific benchmarking processes to consider, obtain, and compare the in-depth details of IC management. Moreover, ours is the first research on benchmarking that specifically focused on IC management in logistics service providers.
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Khan, Nosheen, Hafiz Waqas, and Rizwan Muneer. "Impact of Rewards (Intrinsic and extrinsic) on Employee Performance With Special Reference to Courier Companies of City Faisalabad, Pakistan." International Journal of Management Excellence 8, no. 2 (2017): 937. http://dx.doi.org/10.17722/ijme.v8i2.319.
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Jin, Dong-Hui, and Hyun-Jung Kim. "Integrated Understanding of Big Data, Big Data Analysis, and Business Intelligence: A Case Study of Logistics." Sustainability 10, no. 10 (2018): 3778. http://dx.doi.org/10.3390/su10103778.
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Efficient decision making based on business intelligence (BI) is essential to ensure competitiveness for sustainable growth. The rapid development of information and communication technology has made collection and analysis of big data essential, resulting in a considerable increase in academic studies on big data and big data analysis (BDA). However, many of these studies are not linked to BI, as companies do not understand and utilize the concepts in an integrated way. Therefore, the purpose of this study is twofold. First, we review the literature on BI, big data, and BDA to show that they are not separate methods but an integrated decision support system. Second, we explore how businesses use big data and BDA practically in conjunction with BI through a case study of sorting and logistics processing of a typical courier enterprise. We focus on the company’s cost efficiency as regards to data collection, data analysis/simulation, and the results from actual application. Our findings may enable companies to achieve management efficiency by utilizing big data through efficient BI without investing in additional infrastructure. It could also give them indirect experience, thereby reducing trial and error in order to maintain or increase competitiveness.
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Jeske, Helen, Edith Chimusoro, and Anis Mahomed Karodia. "An Evaluation of Customer Service and the Impact of Efficiency on Namibia's Logistical Sector : A Study Involving Selected Courier Companies." Singaporean Journal of Business Economics and Management Studie 3, no. 6 (2015): 1–38. http://dx.doi.org/10.12816/0010958.
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Jeske, Helen, Edith Chimusoro, and Anis Mahomed Karodia. "An Evaluation of Customer Service and the Impact of Efficiency on Namibia's Logistical Sector : A Study Involving Selected Courier Companies." Nigerian Chapter of Arabian Journal of Business and Management Review 3, no. 4 (2015): 10–38. http://dx.doi.org/10.12816/0014509.
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English, Peter. "Online versus Print: A Comparative Analysis of Web-First Sports Coverage in Australia and the United Kingdom." Media International Australia 140, no. 1 (2011): 147–56. http://dx.doi.org/10.1177/1329878x1114000118.
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Sports departments are among the best suited sections of a news organisation for the publishing of web-first articles, due to the urgency of reporting regular matches and news events. The decision about which platform to use first has become a major issue for media outlets. This article reports the results of a comparative analysis of 2606 articles published on the sports websites and newspapers of three Australian ( The Australian, The Age and the Courier-Mail) and three UK titles (the Guardian, the Daily Telegraph and The Sun). The study found that the UK publications published more than double the number of web-first stories than the Australian ones. In-depth interviews with staff from each of the sports departments confirmed the view that Australian news organisations would prefer to protect exclusive content by holding it back for the newspaper, while two of the three UK companies pursued web-first aims.
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Kassai, Evelyne Tina, Muhammad Azmat, and Sebastian Kummer. "Scope of Using Autonomous Trucks and Lorries for Parcel Deliveries in Urban Settings." Logistics 4, no. 3 (2020): 17. http://dx.doi.org/10.3390/logistics4030017.
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Courier, express, and parcel (CEP) services represent one of the most challenging and dynamic sectors of the logistics industry. Companies of this sector must solve several challenges to keep up with the rapid changes in the market. In this context, the introduction of autonomous delivery using self-driving trucks might be an appropriate solution to overcome the problems that the industry is facing today. This paper investigates if the introduction of autonomous trucks would be feasible for deliveries in urban areas from the experts’ point of view. Furthermore, the potential advantages of such autonomous vehicles were highlighted and compared to traditional delivery methods. At the same time, barriers that could slow down or hinder such an implementation were also discovered by conducting semi-structured interviews with experts from the field. The results show that CEP companies are interested in innovative logistics solutions such as autonomous vans, especially when it comes to business-to-consumer (B2C) activities. Most of the experts acknowledge the benefits that self-driving vans could bring once on the market. Despite that, there are still some difficulties that need to be solved before actual implementation. If this type of vehicle will become the sector’s disruptor is yet to be seen.
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Singh, Shailendra. "Media ownership in Oceania: Three case studies in Fiji, Papua New Guinea and Tonga." Pacific Journalism Review : Te Koakoa 10, no. 2 (2004): 47–68. http://dx.doi.org/10.24135/pjr.v10i2.804.
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The news media in Oceania are small but remarkably diverse and vigorous. Ownership ranges from large transnational corporations and robust local media companies, as in Fiji and Papua New Guinea, to local entrepreneurial and Government media interests, such as in Tonga and smaller South Pacific nations. News Corporation, through its South Pacific subsidaries, owns the two largest English-language dailies, The Fiji Times and the PNG Post-Courier, while the Malaysian timber company Rimbunan Hijau is a major media investor in Papua New Guinea (The National) as well as having interests in New Zealand and South-East Asia. Australia's Channel nine owns PNG's national TV broadcaster, EMTV, and New Zealand has played an important role in the development of Fiji Television. All three countries have had constitutional freedom of expression guarantees under assault in recent years and the role of the media in good governance has been an emerging theme. Three authors, prominent journalists (and, in the case of two, now also media edcators), analyse the trends in their countries.
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Dewi, Desilia Purnama, Harjoyo Harjoyo, and Abdul Salam. "PROSEDUR ADMINISTRASI JASA PENGIRIMAN BARANG DI PT CITRA VAN TITIPAN KILAT TANGERANG." Jurnal Sekretari Universitas Pamulang 7, no. 1 (2020): 1. http://dx.doi.org/10.32493/skr.v7i1.4570.
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ABSTRAK-Dalam pengembangan perusahaan komersial saat ini, mendorong pengusaha untuk mendistribusikan produk mereka kepada konsumen, yang perlu menyediakan persediaan dalam distribusi produk mereka, terutama perusahaan jasa yang terlibat dalam layanan logistik atau pengirirman barang. Selain itu, saat ini didukung oleh dunia internet yang telah menjadi bagian terpenting dari kehidupan banyak orang, demikian juga pertumbuhan pesat perusahaan yang ditawarkan oleh dunia online, seperti manufaktur dan ritel. Hal ini memicu pertumbuhan jasa kurir atau logistik di mana-mana, tanpa kehadiran layanan kurir, pengembangan perdagangan tidak memungkinkan untuk terus berkembang. Tujuan dari penelitian ini adalah: untuk mengetahui bagaimana prosedur administrasi jasa pengiriman barang di PT Citra Van Titipan Kilat Tangerang dan untuk mengetahui kendala-kendala yang sering dialami dalam menjalankan prosedur administrasi jasa pengiriman barang di PT Citra. Van Titipan Kilat Tangerang Teknik pengumpulan data melalui Pendataan yang dilakukan dengan cara terjun langsung dan pengumpulan data-data yang dilakukan dengan cara mempelajari berbagai macam bahan tertulis. Standar operasional prosedur (SOP) untuk surat berharga harus diasuransikan dan juga untuk produk elektronik juga harus diasuransikan dan menerima pengemasan kayu. Kendala yang biasanya terjadi dalam menjalankan prosedur administrasi jasa pengiriman barang di PT TIKI Tangerang adalah ada beberapa konsumen yang tidak terlalu terbuka dengan konten pengiriman, adanya hari libur nasional sehingga terjadi keterlambatan pengiriman, resi yang hilang, dan musibah alam. Secara keseluruhan kualitas administrasi umum yang diberikan kepada konsumen tidak diragukan lagi sangat bagus. Namun, PT TIKI Tangerang perlu ditingkatkan lagi mengenai kualitas dari pengiriman, yaitu: keandalan (reliability). Kata Kunci: Administrasi, Jasa, Pengiriman Barang ABSTRACT - In the development of commercial businesses today, entrepreneurs are encouraged to distribute their products to consumers and need inventory to distribute their products, especially service companies involved in logistics services or product shipments. In addition, currently supported by the world of the internet, which has become the most important part of the lives of many people, as well as the rapid growth of companies offered throughout the world online, such as manufacturing and retail. the growth of courier or logistics services everywhere, without the presence of courier services, the development of trade makes it impossible to continue to grow. The purpose of this study is: to find out how the administrative procedures for freight forwarding services at PT Citra Van Titipan Kilat Tangerang and to find out the constraints that are often experienced in carrying out administrative procedures for freight forwarding services at PT Citra. Van Titipan Kilat Tangerang The technique of collecting data through data collection is done by plunging directly and collecting data carried out by studying various written materials. Standard Operating Procedures (SOP) applied in companies are for securities to be insured and also for electronic products must be insured and given wooden packaging. Constraints that are common in carrying out administrative procedures for shipping services at PT TIKI Tangerang are that consumers are not too open to the contents of the shipment, there is a national holiday so that delivery delays occur, lost receipts, and natural disasters. Overall, the quality of administration provided by PT TIKI Tangerang to consumers is very good. However, there are several points that must be improved by PT TIKI Tangerang in terms of shipping quality, namely realability. Keywords: Administration, Services, Goods Delivery
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Wiguna, Melda. "The Effect of Discipline and Training Toward Employee Performance." Almana : Jurnal Manajemen dan Bisnis 4, no. 2 (2020): 197–204. http://dx.doi.org/10.36555/almana.v4i2.1353.
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Organizational resources that have an important role in achieving its goals is human resources. Because of the importance of the role of humans in both short and long term competition on the business agenda, a company must have more value compared to other companies. PT. Mediatama Sejahtera is a company engaged in comprehensive services consisting of printing services (transactional printing service), electronic report making services (E-statement service), printing services (publishing printing service), document scanning services (document imaging service/scanner), Courier service, as well as customized business process management services, business process management services. This study aims to determine the effect of discipline and training on employee performance at PT. Mediatama Sejahtera in Jakarta. The method used was explanatory research with a sample of 86 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination, and hypothesis testing. The results of this study have a significant effect on discipline employee performance by 46.3%, the hypothesis test obtained significance 0,000 <0.05. The training had a significant effect on employee performance by 35.9%, the hypothesis test obtained a significance of 0,000 <0.05. Discipline and training simultaneously have a significant effect on employee performance. hypothesis-testing obtained significance of 0,000 <0.05
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Popova, Y., and O. Shkurenko. "Modern E-commerce as the basis for the development of transport and logistics providers in Ukraine." Fundamental and applied researches in practice of leading scientific schools 28, no. 4 (2018): 117–21. http://dx.doi.org/10.33531/farplss.2018.4.22.
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The article examines the state of e-business and prospects for its further development. A number of problems that complicate the use of e-Commerce in Ukraine, namely legal problems, fraud, risks. It should be noted that the underdeveloped legal component contributes to the spread of fraudulent transactions carried out with the help of stolen card details; the appearance of the shops, completely disappearing from the market after a successfully executed fraud, the fictitious shops intended for gathering information about the cards, and thus the emergence of psychological factors - buyers appear to distrust the conduct of consumer transactions via the Internet. The role of e-Commerce in the activities of transport and logistics providers is also highlighted. For successful strategic management of the online store it is profitable to use the services of intermediaries: outsourcing companies with the necessary experience in receiving calls and orders; a professional courier service that will fulfill its obligations much better than others. The calculation of e-business contribution to the gross domestic product growth is proposed. The relationship between the components of the network readiness index and the contribution of e-economy to GDP growth is analyzed. Countries with the most developed infrastructure, high rates of individual use of network resources and developed regulatory environment loyal to market conditions have more efficient e-economy.
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HANUSHCHAK, Tetiana, and Vladyslav KARIMOV. "Digitalization at the enterprise as the factor for the development Ukrainian’s economy." Economics. Finances. Law, no. 4/2 (April 29, 2021): 5–8. http://dx.doi.org/10.37634/efp.2021.4(2).1.
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Introduction. An important step in the development of our country's economy and world activity in general is the digitalization of production and economic processes. Historically, we live in a digitalization`s period. It is necessary to take into account the company`s scope, including the financial capabilities. The purpose of the paper is to study the digitalization`s development in the enterprise and its impact on the economy. Results. In the article presents the main software products for processing financial and accounting information in an enterprise. The computers structure use by Ukraine`s industry is given. An example of digitalization management of leading foreign companies is given. The author's vision of solving the problem of the digitalization`s development at the enterprise is presented. It is global and inclusive. Enterprises working on the introduction and development of digitalization of the following software products:ITSM 365, IntraService, vsDesk, OMNITRACKER, OTRS, Alloy Navigator, Alloy Navigator, ITMan, Pyrus Service Desk, 1С:ITIL. Foreign and large Ukrainian companies use: SAP, Project Expert, EViews. The highest mobile average of employees using computers, in% of the total number of employees in 2019 compared to 2018 in the transport`s scope, households, postal and courier activities increased оn 33 267 people or 6,5 %. Conclusions. Summarizing the results of the digitalization's study of the enterprise, we can following conclusions, namely: today's transformation processes are a driving force in the development of innovation and strategic planning. Of course, enterprise`s situational management with the use of the latest technologies is the development not only an individual enterprise, but also the whole of the country`s economy. The important factor in economic`s development is digitalization, which has penetrated into all spheres of the public life. On the digitalization`s development in our country are influencing hostilities and pandemic. These factors lead to a reduction in expenditures from the state budget. The government and local authorities need to seek help from developed countries, grants.