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1

Handayani, Lydia Putri, Adhi Pradiptya, and Miranda Fuji Larasati. "The Influence Of Work Motivation, Work Environment, And Job Satisfaction On The Performance Of Courier Employees at Shopee Express East Semarang Office." Economics and Business Solutions Journal 8, no. 1 (2024): 57. http://dx.doi.org/10.26623/ebsj.v8i1.9036.

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<p class="Default"><em>This research aims to ascertain how work motivation, work environment, and job satisfaction affect the performance of courier employees at Kantor Shopee Express Semarang Timur. This research is based on a case study of courier employees at Kantor Shopee Express Semarang Timur. Where there is less than optimal performance of courier employees. The population of this study consisted of all employees of the courier section at the Shopee Express East Semarang Office, with a sample size of 56 respondents. The sampling method used is probability sampling, while the
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Marwin, Marwin, Helma Maraliza, and Muhammad Akbar Nugraha S. "Praktek Pengupahan Kurir Barang Di Id ExPress Perspektif Hukum Ekonomi Syari’ah." ASAS 15, no. 02 (2024): 110. http://dx.doi.org/10.24042/asas.v15i02.17926.

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The more advanced about freight forwarding services in the modern era, many people now like to send goods through freight forwarding services such as one of Id Express to facilitate people in carrying out goods delivery activities, where consumers only pay service wages to the Id Express after a transaction where the determination of service wages is carried out by the Id Express. The focus of this research is how the practice of paying couriers for goods in Id Express and seen from the perspective of shari'ah economic law? The purpose of this study is to know and analyze the practice of payin
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Deolla, Alvinasa Ladiopisli Azaiscent, Slamet Widodo, and Praningrum. "Pengaruh Beban Kerja terhadap Kinerja yang Dimediasi oleh Stres Kerja pada Kurir J&T Express Kota Bengkulu." Manager Review 4, no. 2 (2022): 485–508. http://dx.doi.org/10.33369/tmr.v4i2.25846.

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 The objectives of this research are to analyze the influence of workload, work stress, and the mediating role of work stress on courier performance in J&T Express Bengkulu City. The type of this research is descriptive with quantitative approach. The primary data used were obtained through the distribution of questionnaires. Respondents of this study are 160 couriers of J&T Express Bengkulu City that were taken by purposive sampling technique. The data analysis methods used are descriptive analysis and mediating regression analysis. Based on field research, the results
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Wu, Wu, Wu, Wu, Lin, and Xiong. "Design and Analysis of the Task Distribution Scheme of Express Center at the End of Modern Logistics." Electronics 8, no. 10 (2019): 1141. http://dx.doi.org/10.3390/electronics8101141.

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With the rise and improvement of artificial intelligence technology, the express delivery industry has become more intelligent. At the terminal of modern logistics, each dispatch center has hundreds of express mail deliveries to be dispatched every day, and the number of dispatchers is far less than the number of express mail deliveries. How to assign scientific tasks to each courier dispatch is the main target of this paper. The purpose is to make the number of tasks between the various couriers in the express center roughly the same in each cycle, so that there is a more balanced income betw
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Yulianti, Wa Ode, Teng Berlianty, and Nancy Silvana Haliwela. "Tanggungjawab Grab Express Terhadap Konsumen Dalam Jasa Pengantaran Barang." TATOHI: Jurnal Ilmu Hukum 4, no. 2 (2024): 119. http://dx.doi.org/10.47268/tatohi.v4i2.2128.

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Introduction: Grab Express is a goods delivery service provided by the Grab company for people in Indonesia, grab express offers services to consumers in the form of services with drivers/couriers as business partners of the Grab Indonesia company. However, the services provided by the grab express company still have various irregularities committed by drivers/couriers to consumers who use grab express services.Purposes of the Research: This study aims to identify and describe the legal relationship between Grab Express and consumers in goods delivery services and this research also aims to an
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Teoh, Teoh Yeon Kin, Suzanawati Abu Hasan, and Siti Nur Atikah Zahari. "Data Envelopment Analysis for Malaysia Courier Services Performance and Customer Satisfaction." Journal of Computing Research and Innovation 5, no. 3 (2020): 25–33. http://dx.doi.org/10.24191/jcrinn.v5i3.135.

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One of the key issues of the current courier services in Malaysia is the efficiency of the courier itself. In today's competition, many factors have recognized that influence the efficiency of courier services. Hence, numbers of analytical models and formu las were introduced to measure the efficiency of courier service. This paper presents a practical approach for identifying the level of customers’ satisfaction towards courier service companies using Data Envelopment Analysis and four courier services whic h were Poslaju, City - Link Express , J&T Expres s, and GD Express in Hulu Terengg
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Anggraini Deborah Manisea, Winsy Christo Deilan Wekua, and Deiby Tineke Salakia. "Optimization of J&T Express Manado Courier Distribution Route Using Coordinate-Based Travelling Salesman Problem Method." International Journal of Information Technology and Business 6, no. 1 (2023): 01–09. https://doi.org/10.24246/ijiteb.612023.01-09.

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In the package delivery industry, exemplified by J&T Express Manado, optimizing courier distribution routes is essential for customer satisfaction, cost reduction, and on-time deliveries. The Traveling Salesman Problem (TSP) is a valuable tool for finding efficient routes to visit all delivery points once. This study employed the Genetic Algorithm and Nearest Neighbor Algorithm to tackle the TSP, aiming to identify the shortest routes and minimize distribution distances for J&T Express Manado's couriers using geographical coordinates. The Genetic Algorithm resulted in a distribution ro
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Kucharbaeva, K. Zh, Sh N. Orynbayeva, and L. T. Sarttarova. "Study of qualitative indicators of combined textured materials for special clothing of express delivery courier." Journal of Almaty Technological University 143, no. 1 (2024): 181–87. http://dx.doi.org/10.48184/2304-568x-2024-1-181-187.

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The article considered the effective issues of preparing a set of quality of special clothes for express delivery courier service, strengthening corporate culture and promoting the brand. The special uniform of the employees ensures the reputation and reliability of the service companies, which increases the professional image of the service. A special uniform, made of textured materials mixed with corporate colors, allows customers to immediately identify the field of service, increases its recognition in this field and the loyalty of its work. In the preparation of express delivery courier c
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Idelbayeva, N. A., A. Burkitbay, M. A. Ormanova, Ye Takey, and T. Ongar. "Development of a method for producing fire-resistant and biocidal non-woven material from linen and wool fibers." Journal of Almaty Technological University 143, no. 1 (2024): 173–81. http://dx.doi.org/10.48184/2304-568x-2024-1-173-181.

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The article considered the effective issues of preparing a set of quality of special clothes for express delivery courier service, strengthening corporate culture and promoting the brand. The special uniform of the employees ensures the reputation and reliability of the service companies, which increases the professional image of the service. A special uniform, made of textured materials mixed with corporate colors, allows customers to immediately identify the field of service, increases its recognition in this field and the loyalty of its work. In the preparation of express delivery courier c
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10

Akingbola, Kunle, Suwimon Phaetthayanan, and Joyce Brown. "A-Way Express Courier." Nonprofit Management and Leadership 26, no. 2 (2015): 173–88. http://dx.doi.org/10.1002/nml.21188.

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Huang, Chen, Xuelian Zuo, and Tongtong Chen. "Digital Transformation of Express Industry." International Journal of Computer Science and Information Technology 4, no. 3 (2024): 171–76. https://doi.org/10.62051/ijcsit.v4n3.18.

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As a key component of the modern service industry, the express industry plays an increasingly important role in economic and social development. In recent years, due to the continuous evolution of the Internet, big data, artificial intelligence and other technologies, the express delivery industry has entered a period of opportunity and challenge of digital transformation. Digital transformation can not only improve the operational efficiency and service quality of the courier industry, but also bring consumers a more convenient and efficient courier service experience. This paper provides an
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Ramadhan, Anzala Sahru, and Nicholas Marpaung. "PENGARUH WORD OF MOUTH, DISSATISFACTION, VARIETY SEEKING TERHADAP BRAND SWITCHING JASA KURIR J&T EXPRESS." TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN 4, no. 2 (2024): 132–46. http://dx.doi.org/10.55047/transekonomika.v4i2.619.

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The intense competition among courier service brands has led some consumers to choose to use J&T Express because it is considered better than other courier service brands. Factors that can influence this brand switching are word of mouth information from consumers, dissatisfaction, and the search for new variations. This study aims to analyze the influence of word of mouth on brand switching in J&T Express courier services, analyze the influence of dissatisfaction on brand switching in J&T Express courier services, analyze the influence of variety seeking on brand switching in J&am
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Wu, Zhen. "Research on the continuous use intention of intelligent express cabinets." MATEC Web of Conferences 395 (2024): 01076. http://dx.doi.org/10.1051/matecconf/202439501076.

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In the background of China’s annual courier business volume surpassing 100 billion pieces, the issues within delivery service are becoming increasingly pronounced. One particular concern is that the growing occurrence of couriers depositing packages into courier cabinets without obtaining consent of users, leading to the dissatisfaction among users and a reluctance to utilize these cabinets. This paper is based on the technology acceptance model and the introduction of perceived cost and security variables, to illustrate the influence of intelligent express locker user willingness to continue
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Nur, Umar Chamdani, and Muqorobin Muqorobin. "Development Of Smart Working Assistance Application For J&T Express Couriers In Juwiring Klaten Branch." International Journal of Computer and Information System (IJCIS) 1, no. 3 (2020): 52–54. http://dx.doi.org/10.29040/ijcis.v1i3.16.

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Technology applications have now been implemented in various fields, one of which is the application of goods delivery. This study aims to make it easier for couriers to classify packages based on the most optimal and most efficient addresses. The author interviewed a courier who works at J&T Express. The author concludes that the courier is still very difficult in determining which order of packages should be delivered first, because many couriers still do not know their own territory, let alone the areas of other colleagues that have to be backed up when one of their colleagues does not
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Alim, Syariful, M. Mahaputra Putra, Bagus Damas Ardilestian, and Agus Bintoro. "Implementation of Genetic Algorithm in Completion Traveling Salesman Problem Study Case of Garuda Express Delivery (GED)." JEECS (Journal of Electrical Engineering and Computer Sciences) 5, no. 1 (2020): 795–804. http://dx.doi.org/10.54732/jeecs.v5i1.105.

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Indaily distribution activities, GED is a shipping service company. Always associated with couriers as inter mediaries. Where each courier will send a packagetoseveraldifferent places.Surely they(couriers)want to immediately complete their tasks,by findingor determining the path that is traversed in order to shorten the work and return to the office and then make a report. This case is commonly called the Traveling Salesman Problem,which can be solved by several methods. One of them is by optimization of Genetic Algorithms. Genetic Algorithm methods can provide solutions to these problems by p
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Kah, Fai Liew, Siew Lam Weng, Hoe Lam Weng, and Khee Er Ka. "Evaluation on the Preference of Courier Services Using Integrated AHP-TOPSIS Model." Journal of Advanced Research Design 125, no. 1 (2025): 24–41. https://doi.org/10.37934/ard.125.2441.

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Courier services are businesses that deliver documents, parcels and heavy products from one place to another. Courier services are gaining popularity nowadays due to their efficient and reliable delivery. However, the existence of many courier service companies today has led to fierce commercial competition both domestically and globally. Since there are many decision alternatives and criteria to consider, consumers face a significant challenge in choosing the best courier service. As a result, selecting the optimal courier service involves a process of Multi-Criteria Decision Making (MCDM). T
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Khan, Nosheen, Hafiz Waqas, and Rizwan Muneer. "Impact of Rewards (Intrinsic and extrinsic) on Employee Performance With Special Reference to Courier Companies of City Faisalabad, Pakistan." International Journal of Management Excellence 8, no. 2 (2017): 937–45. http://dx.doi.org/10.17722/ijme.v8i2.894.

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The study has conducted to measure the effect of rewards (Intrinsic & Extrinsic) on employee job performance. The experiences and personal opinions of employees working in different couriers companies were analyzed through questionnaires in the city of Faisalabad. The key objective of the study was to find that the rewards affect the performance of an employee. Statistical package (SPSS) has been used to conduct the analysis of the study. Employees like Field Supervisors, Couriers from selected courier companies (TCS, OCS, Leopard and Express Courier Services) were randomly chosen. The foc
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Nida, Saffalia Putri, and Retno Adiwati Mei. "The Influence of Motivation and Work Discipline on the Performance of Courier Employees at J&T Express Juanda Sidoarjo." Journal of Economics, Finance And Management Studies 07, no. 04 (2024): 1995–2001. https://doi.org/10.5281/zenodo.10995732.

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J&T Express is a company operating in the field of goods expedition, encompassing both documents and packages. Despite being a new company, J&T Express utilizes IT in its service offerings, providing the convenience of parcel pick-up, eliminating the necessity for customers to visit J&T offices for sending goods. Nonetheless, a phenomenon hindering the performance of courier employees in this company is observed, characterized by declining motivation and work discipline each year. This research aims to investigate the impact of work motivation and work discipline on the performance
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Fasiha, Fasiha, Nurfadilah Nurfadilah, and Mineliani Putri Daming. "Analysis of Differences in Customer Satisfaction in Courier Service Business in Palopo City." Dinamis : Journal of Islamic Management and Bussiness 4, no. 1 (2022): 70–76. http://dx.doi.org/10.24256/dinamis.v4i2.3419.

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This study discusses the Analysis of Customer Satisfaction with the Courier Service Business in Palopo City. This study aims: To find out how much the level of customer satisfaction has used package delivery services at Jne Ekspress, PT. Pos Indonesia, Jnt Ekspress in Palopo City, To find out whether there are differences in customer satisfaction at Jne Ekspress, Jnt Ekspress, PT. Indonesian Post in Palopo City. This type of research is quantitative research, which is comparative. The population is the courier service business customers Jne Express, Jnt Ekspress and PT. Indonesian Post in Palo
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SADIKIN, ALIE, and DARU SUSANTI. "PELUANG USAHA KURIR ONLINE TERHADAP PENINGKATAN EKONOMI DAN PENYERAPAN TENAGA KERJA DI MASA PANDEMI COVID 19 (Studi Kualitatif di Kurir Online Ekspress)." Develop: Jurnal Ekonomi Pembangunan 1, no. 1 (2021): 26–35. http://dx.doi.org/10.53990/djep.v1i1.68.

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A big impact also occurred on job seekers during the Covid-19 pandemic, the competition for job seekers was very fierce as a result of the increasing number of unemployed. It is predicted that in midApril 2020 there will be a surge in unemployment, therefore during this pandemic, some new job seekers have to compete with people who have lost their jobs due to Covid-19. The increasing number of orders is also supported by the services that provide courier services. This opportunity is taken by a business actor who is involved in an online courier business or with a business name is Kurir Ekspre
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Sadikin, Alie, and Daru Susanti. "PELUANG USAHA KURIR ONLINE TERHADAP PENINGKATAN EKONOMI DAN PENYERAPAN TENAGA KERJA DI MASA PANDEMI COVID 19." DEVELOP : Jurnal Ekonomi Pembangunan 1, no. 1 (2020): 26–35. http://dx.doi.org/10.53990/develop.v1i1.71.

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A big impact also occurred on job seekers during the Covid-19 pandemic, the competition for job seekers was very fierce as a result of the increasing number of unemployed. It is predicted that in mid-April 2020 there will be a surge in unemployment, therefore during this pandemic, some new job seekers have to compete with people who have lost their jobs due to Covid-19. The increasing number of orders is also supported by the services that provide courier services. This opportunity is taken by a business actor who is involved in an online courier business or with a business name is Kurir Ekspr
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Saddam, Muhammad, and Raihan Iskandar. "Pengaruh Harga, Kualitas Pelayanan dan Kecepatan Pengiriman terhadap Keputusan Menggunakan Jasa Kurir Sicepat Express Cabang Bireuen." Singkite Journal 2, no. 3 (2023): 68–78. https://doi.org/10.63855/skt.v2i3.32.

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This research aims to prove the existence of a link in the form of (a) a causal relationship between shipping price factors, service and delivery speed of the Sicepat Express Bieuen Branch courier service. (b) The direct and indirect influence of each factor of delivery price, service quality and delivery speed on consumer decisions for the Sicepat Express Bieuen Branch courier service. A survey of 50 consumers and analysis using a statistical path model shows:(1) there is a relationship The causal category is quite close between the variables of delivery price and service quality, namely 0.52
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Fauziah, Annisa Fitri, and Rahmat Budi Santoso. "ANALISIS FAKTOR PENENTU KEUNGGULAN BERSAING PADA LAYANAN JASA KURIR (Studi Pada J&T Express Kabupaten Kendal)." Jurnal Publikasi Manajemen Informatika 4, no. 1 (2025): 168–78. https://doi.org/10.55606/jupumi.v4i1.3659.

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This study aims to identify the determining factors of Competitive Advantage in J&T Express Courier Services in Kendal Regency, Central Java. The research sample consists of 400 respondents from 20 districts in Kendal Regency. The analysis technique used in this study is multiple linear regression analysis. The results of this study show that Marketing Mix, Service Quality, and Brand Trust are key factors determining Competitive Advantage in the case of J&T Express Courier Services in Kendal Regency. This study also highlights that there are other factors, aside from the variables exam
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Maulana, Wisnu Sukma. "EMPLOYEE EVALUATION INFORMATION SYSTEM PT. DHL EXPRESS INDONESIA WITH TIMESHEET PARAMETERS / ONLINE ABSENCE WITH OPENID AND OAUTH2 SECURITY." International Journal Science and Technology 1, no. 1 (2022): 55–62. http://dx.doi.org/10.56127/ijst.v1i1.566.

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PT DHL Express Indonesia (DHL) is a courier and freight forwarding service company between regions in Indonesia. Bearing in mind the vast territory in Indonesia, DHL records 314 thousand shipments per year or 860 shipments per visit. In order to improve the shipping service, DHL took the initiative to request a system that could support the timesheet or the attendance of its couriers properly and safely. Making an absent or online attendance system using two security technologies namely OpenID and Oauth2. Both of these security technologies guarantee timesheet data leakage or absenteeism from
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Hu, Die, and Zhengyan Cao. "Green Logistics Development of Express Companies in the Context of “Dual Carbon” Strategy Research." International Journal of Global Economics and Management 2, no. 3 (2024): 344–52. http://dx.doi.org/10.62051/ijgem.v2n3.41.

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In the context of "dual carbon", green logistics as an emerging concept type, not only plays an important role in environmental protection and sustainable economic development, but also can bring great economic benefits to express delivery companies. However, the current development of green logistics technology in China is not mature enough, resulting in the transformation of the courier company is facing the situation of opportunities and challenges. In this paper, we sort out the "dual carbon" background of the development of green logistics courier company status quo, analyze the courier c
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Nabila, Hasmasuhana, Jocelyne Lee Jia Lin, Rosemelisa Yusof, et al. "The Customer’s Satisfaction of DHL Express Services." Advances in Global Economics and Business Journal 4, no. 1 (2023): 26–38. https://doi.org/10.51748/agebj.v4i1.79.

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In 2020 to 2021, Covid-19 pandemic had attack all over the world and make the demand on courier services become higher and since then delivery services began to grow rapidly and more delivery companies began to emerge to meet the needs of customers. In courier services, the most important thing to emphasize is the customer’s satisfaction because it’s determined how good the services that they produce. To survive, DHL Express needs to design customer-value with marketing strategies that meet customer’s needs. In the nutshell, this study aims to determine customer’s satisfaction with DHL express
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Norman, Suzuki Syofian, and Saddam Mahendra. "ANALISIS SENTIMEN TINGKAT KEPUASAN PELANGGAN TERHADAP LAYANAN KURIR J&T EXPRESS MENGGUNAKAN ALGORITMA SUPPORT VECTOR MACHINE (SVM) BERDASARKAN ULASAN PENGGUNA DI GOOGLE PLAYSTORE." Jurnal Sains & Teknologi Fakultas Teknik Universitas Darma Persada 13, no. 2 (2024): 29–36. http://dx.doi.org/10.70746/jstunsada.v13i2.450.

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Courier Service Is One Of The Services That Are Widely Used By The Public, Especially In The Current Digital Era. In This Context, Courier Services Allow Shippers To Deliver Goods Or Documents Without The Need To Be Present Directly To The Destination Location. J & T Express, As One Of The Shipping Expedition Service Providers In Indonesia, Is The First Choice For Many People. Although Technology Continues To Evolve And Competition Is Increasingly Fierce, The Quality Of Courier Services Is A Key Factor That Customers Need To Pay Attention To. However, It Should Be Noted That The J&T Ex
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Zan, Chenyu, and Zi Li. "Intelligent Courier Car Design Based on 32 Microcontroller." Academic Journal of Science and Technology 3, no. 2 (2022): 153–55. http://dx.doi.org/10.54097/ajst.v3i2.2160.

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With the emergence of e-commerce, the logistics industry has grown, and the manual transport and sorting of express delivery has gradually revealed its drawbacks. This system is mainly applied to the machine sorting work in the courier transfer station, which can realize the identification and positioning of the courier pieces through the vision module, sorting through the mechanical arm, transporting through the trolley, and finally putting into the corresponding area to improve the speed and accuracy of courier sorting. The robot is designed to improve the speed and accuracy of courier sorti
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zhao, Ce, Jia xin lu, Zhuang zhuang li, Zi rong shao, and Kun yi pi. "Study on the construction of Intelligent Courier Station Model." E3S Web of Conferences 38 (2018): 04020. http://dx.doi.org/10.1051/e3sconf/20183804020.

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Campus Express is an important window to observe the city consumption logistics service "last kilometer".The research on Campus Express service is not only conducive to campus environment improvement and service quality promotion, but also provides all types of community, agglomeration areas such as urban terminal "last kilometer" logistics with reference.This article first proposed the main problems of campus express service,analyzed the mode of smart express station and finally built a smart express station.
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Amelia Rezeki, Syifa, Rifat Hibrizi Al Banjari, Dimas Very Prabowo, Fahrezi Maulana, and Syifa Amelia Rezeki. "History of Establishment Procedures of PT Sinergi Express in Medan City." Formosa Journal of Science and Technology 2, no. 6 (2023): 1617–24. http://dx.doi.org/10.55927/fjst.v2i6.4330.

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PT. Sinergi Ekspress Logistindo Pratama (SINEX Cargo) is a private company focused on shipping pharmaceutical goods, general cargo goods, city courier delivery. The company has been established since August 8, 2000, founded in Medan by Mr. Iskandar Zulkarnain, SE, AMP who has experience in the fields of Domestic, International Cargo and Courier Companies, the purpose of this research is to find out the History of Establishment and Procedures of Pt Sinergi Express. The research method used is Field Search research.
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Rahman, Fahmi Aulia, and Nita Garnida. "Proposed Customer-based Brand Equity (CBBE) Strategy for Railway Courier Service – Case Study: Rail Express of PT Kereta Api Indonesia." European Journal of Business and Management Research 6, no. 1 (2021): 1–5. http://dx.doi.org/10.24018/ejbmr.2021.6.1.670.

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PT Kereta Api Indonesia (KAI) is a railway transportation service provider in Indonesia. In 2019, KAI launched railway courier service to support logistic sector, called Rail Express. Despite the advantages of railway courier service in providing low-cost fee and minimum risk of time delay and accident, low market penetration indicates brand awareness in the market is still very low. The main objective of this study is to develop customer-based brand equity strategy for railway courier service, by using Rail Express as the case to carry out the research. This study used a series of qualitative
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Yuan, Zhe-Hao, and Byong-Kook Yoo. "A Study on the Competitive Factors in the Courier Industry and Their Impact on Customer Satisfaction and Loyalty : Focusing on SF Express in China." Korean Logistics Research Association 34, no. 6 (2024): 55–67. https://doi.org/10.17825/klr.2024.34.6.55.

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With the acceleration of global economic integration, the courier and logistics industry is emerging as a core sector of national economies, underscoring its growing importance. In recent years, the rapid growth of the courier market in China has spurred intense competition among global logistics companies. This competition spans various dimensions, including service quality, branding, pricing, and transportation modes. Consequently, a comprehensive analysis of these competitive factors is essential for developing sustainable strategies for courier enterprises. This study examines the impact o
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Yuan, Yuan, and Jianrong Dong. "Research on the Site Selection Model of Express Service Outlets based on BP Neural Network." Academic Journal of Management and Social Sciences 4, no. 3 (2023): 132–34. http://dx.doi.org/10.54097/ajmss.v4i3.13178.

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With the continuous development of the times, urban planning for the development of the logistics industry puts forward higher requirements, but also for the development of the express industry provides a more potential market, and how to efficiently carry out the site selection of express service outlets has become a difficult problem, so for the current market demand and the current situation. This paper combines the fuzzy comprehensive evaluation method, the establishment of a four-level comprehensive assessment system, the use of BP neural network training, the city express service outlets
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Cvetić, Biljana, Zoran Rakićević, Anastasija Pavlović, Miloš Danilović, and Dragan Vasiljević. "Quality of Courier Services from the Customer Perspective in the Republic of Serbia." Tehnički glasnik 18, no. 2 (2024): 297–303. http://dx.doi.org/10.31803/tg-20240427110518.

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The recent growth of the e-commerce sector—especially during and after the COVID-19 pandemic—has led to the expansion of the Courier, Express and Parcel (CEP) market. To remain competitive, courier companies had to adjust their business models to meet not only high demand but also customer expectations. The aim of this work is to assess the quality of courier services in the Republic of Serbia from the customers’ perspective. The relevant data was obtained via an electronic survey, which was informed by a comprehensive literature review. The online questionnaire was distributed via social netw
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Saing, Erikson, and Desy Arisandy. "Job Satisfaction with Work Involvement in Courier Employees." Psikoborneo: Jurnal Ilmiah Psikologi 11, no. 2 (2023): 154. http://dx.doi.org/10.30872/psikoborneo.v11i2.10378.

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Changes in people's shopping habits and the use of product delivery services to stop the spread of the outbreak have caused an increase in the volume of goods sent by various logistics service providers in Indonesia. Because it is fast, simple, safe, and practical to transport goods, freight forwarding services make up most online transactions. The increasing consumer demand and the growth of online stores and e-commerce businesses show how high consumer interest in product delivery services The purpose of this study is to determine the relationship between Job Satisfaction and Work Involvemen
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Phing, Shuin Liew, Ning Liew Wei, Shim Lim Cia, Yang Lim Jenq, and Salwa Inka Qonitah. "The Impact of Covid-19 Pandemic on Consumer Behavior: J&T Express Courier Services in Malaysia and Indonesia." Asia Pacific Journal of Management and Education 5, no. 1 (2022): 65–78. http://dx.doi.org/10.32535/apjme.v4i3.1428.

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The Covid-19 pandemic causes people to reduce physical interactions as everyone is encouraged to keep a safe distance to reduce the spreading of the virus. During this pandemic, as cities are locked down, e-commerce has become a trend, and therefore, a delivery company like J&T Express is needed in order to deliver items purchased by customers to their homes. The objective of the study is to find out the impact of the Covid-19 pandemic on consumer behavior towards the intention to use J&T Express services. The data were collected from a survey questionnaire about the consumer behavior
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Švadlenka, Libor. "Courier, Express and Parcel Services in the new conditions." Pošta, Telekomunikácie a Elektronický obchod 1, no. 1 (2006): 51–56. http://dx.doi.org/10.26552/pte.c.2006.1.10.

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Lin, J. R., S. Yan, and C. W. Lai. "International express courier routing and scheduling under uncertain demands." Engineering Optimization 45, no. 7 (2013): 881–97. http://dx.doi.org/10.1080/0305215x.2012.709511.

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SIKORA, Marek. "COMPETITION ON THE COURIER, EXPRESS AND POSTAL SERVICES MARKET." Scientific Papers of Silesian University of Technology. Organization and Management Series 2024, no. 193 (2024): 489–512. http://dx.doi.org/10.29119/1641-3466.2024.193.27.

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Iswanto, Ary Putra, Mariana Diah Puspitasari, Nanda Ahda Imron, Windi Nopriyanto, Safrudin Kurniawan, and Artika Dewi Nur Anisha. "Analisis Perbandingan Kualitas Pelayanan Jasa Ekspedisi KALOG, Herona Express, dan LNP di Stasiun Purwokerto." Jurnal Teknik Industri Terintegrasi 7, no. 1 (2024): 119–29. http://dx.doi.org/10.31004/jutin.v7i1.22516.

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The volume of BHP courier transportation in Indonesia in 2021 increased by 265% from 2017. The purpose of this study was to determine the difference in the quality of services provided to users of BHP courier transportation services between KALOG, Herona Express, and LNP expedition services at Purwokerto Station. The sample used in this study are 100 respondents with purposive sampling technique sampling. The attributes used as a reference are the five dimensions of service quality, which were Tangibles, Reliability, Responsiveness, Assurance, and Empathy. This study used a descriptive analysi
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Ye, Zihan. "The Pricing and Quantity Strategy of Reusable and Disposable Packaging." Academic Journal of Science and Technology 14, no. 3 (2025): 339–42. https://doi.org/10.54097/33sm6g70.

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With the development of e-commerce, logistics has become a crucial component of agricultural product e-commerce. The rapid expansion of the logistics industry has led to an increasing demand for packaging, resulting in severe environmental issues caused by disposable packaging. Consequently, many agricultural product manufacturers have begun to adopt recyclable and reusable packaging for express delivery. This paper examines a profit-oriented supply chain model involving a packaging manufacturer and a courier company. The courier company offers both disposable conventional packaging and reusab
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Huang, Jing. "Current Status of Research on Courier Service Quality on University Campuses." Frontiers in Business, Economics and Management 10, no. 3 (2023): 119–21. http://dx.doi.org/10.54097/fbem.v10i3.11462.

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With the rapid development of e-commerce in China, and college students as the main force of China's online shopping, its demand for courier services gradually increased. However, some campus express delivery is currently characterised by individual dispersion, difficult control of links, inconvenient access to schools for outsiders and vehicles, which increases the difficulty of its delivery and triggers a series of problems at the end of college express delivery. This study aims to explore the current status of research on the quality of express delivery service for Chinese college students,
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Sadli, Thomas, Vincentius Christianto Hartono, and Adelina Proboyo. "Mediation Role of Purchase Intention on The Relationship Between Social Media Marketing, Brand Image, and Brand Loyalty: A Case Study of J&T Express Indonesia." Petra International Journal of Business Studies 5, no. 2 (2022): 206–16. http://dx.doi.org/10.9744/ijbs.5.2.206-216.

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The competition in Indonesia's courier, express, and parcel market has been very tight. J&T Express, one of the courier companies in Indonesia, needs to improve itself to survive and gain more market share. The research aims to analyze the impact of social media marketing and brand image on purchase intention and brand loyalty. The research also wants to determine the role of purchase intention in mediating the impact of social media marketing and brand image on brand loyalty. Data from 104 respondents who have ever used the service of J&T Express and watched the content of J&T's s
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Wulandari, Shofia Eka Putri, and Mochammad Tanzil Multazam. "LEGAL ANALYSIS OF VIOLATION OF PRIVACY RIGHTS BY SHOPEE EXPRESS COURIERS WHEN PHOTOGRAPHING CONSUMERS AS PROOF OF RECEIPT OF GOOD." European Journal of Contemporary Business Law & Technology: Cyber Law, Blockchain, and Legal Innovations 1, no. 9 (2024): 86–99. https://doi.org/10.61796/ejcblt.v1i9.1017.

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General Background: The rapid growth of e-commerce in Indonesia has brought to light critical issues regarding privacy rights, particularly in the context of delivery services. Specific Background: This research specifically addresses the actions of Shopee Express couriers who take photos of package recipients without their consent, raising significant concerns regarding personal data protection and privacy violations. Knowledge Gap: Despite the existence of laws aimed at protecting personal data, there is insufficient analysis of how these laws apply to courier practices in e-commerce. Aims:
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Gao, Yang, Xu Fang, and Shu Feng Wang. "Secure Circulation System of Privacy on Courier Receipts." Applied Mechanics and Materials 543-547 (March 2014): 3053–56. http://dx.doi.org/10.4028/www.scientific.net/amm.543-547.3053.

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As for Chinese express industry, it is high time to effectively protect consumers private information. Nowadays, the popular solution is to take two-dimensional codes as the carrier to directly encrypt and store consumers private information. However, this paper hasnt followed the old routine and seperated the privacy flow from the courier and item flow. Based on the Mobile Internet, Android Application and Cloud Storage, it redesigns traditional courier receipt, stores consumers private information in securer Cloud servers and realizes the Zero Rate of Exposure of consumers private informatio
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Permana, Erwin. "The Effect of Transformational Leadership on Business Performance Through Business Agility Expedition Services." Jurnal Manajemen Teknologi 21, no. 2 (2022): 205–18. http://dx.doi.org/10.12695/jmt.2022.21.2.6.

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Abstract. The Covid-19 pandemic has put pressure on various business sectors because social distancing policies have resulted in significantly reduced interactions between humans. So expedition services are the choice to meet most human needs. So that the shipping service business is a business that is experiencing rapid development during the pandemic. This study aims to analyze: 1) the influence of transformational leadership on the business performance of courier service, 2) the influence of transformational leadership on the business agility of courier service, 3) the influence of business
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Zhong, Jian, Xu Wang, Longxiao Li, and Sergio García. "Optimization for bi-objective express transportation network design under multiple topological structures." International Journal of Industrial Engineering Computations 14, no. 2 (2023): 239–64. http://dx.doi.org/10.5267/j.ijiec.2023.2.003.

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With the rapid development of the courier industry, customers are placing higher demands on the cost and delivery time of courier services. Therefore, this paper focuses on the bi-objective express transportation network design problem (BO-ETNDP) to minimize the operation cost and maximum arrival time. A multi-structure parallel design methodology (MS-PDM) is proposed to solve the BO-ETNDP. In this methodology, all topological structures commonly used in designing transportation networks are sorted out. For each topological structure, a novel bi-objective nonlinear mixed-integer optimization m
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Sheng, Weijie. "Research on Solving the Minimum Path Problem for Courier Delivery Based on an Annealing Algorithm." Advances in Operation Research and Production Management 4, no. 1 (2025): 1–6. https://doi.org/10.54254/3029-0880/2025.20859.

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With developments in the express delivery industry, statistics indicate that by 2023, the number of parcels exceeded 132.07 billion. The efficiency of couriers in delivering packages has become a service issue for many companies. This thesis, grounded in the courier path problem, draws on the Traveling Salesman Problem (TSP) to construct a delivery route planning model. This model uses an annealing algorithm for solving. It views each destination as a point and sets a variable x to 0 (if the edge is not retained) or 1 (if retained) for any point-to-point edge. Experimental results from the mod
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., Asyha, and Ria Edlina. "Strategi Komunikasi J&T Express Dalam Pelayanan Transaksi Cod ( Cash On Delivery )Di Kota Solok." JKOMDIS : Jurnal Ilmu Komunikasi Dan Media Sosial 4, no. 1 (2024): 164–71. http://dx.doi.org/10.47233/jkomdis.v4i1.1512.

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The COD (Cash On Delivery) payment method is a payment that can be made after the buyer or recipient of the goods has received the goods ordered. With the convenience that people get in online shopping activities, online shopping is becoming more and more popular among people, one of which is in the city of Solok. And one of the expeditions in Solok City which is a place for sending goods to Solok is J&T Express. There are problems caused by customers' ignorance of online buying and selling mechanisms that use the COD payment method, causing problems for couriers and customers during the t
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Permana, Erwin, Margo Purnomo, Rukun Santoso, and Syamsurizal Syamsurizal. "PENGARUH AGILITAS STRATEGIS TERHADAP SUSTAINABILITY COMPETITIVE ADVANTAGE MELALUI AKSI KOMPETITIF BISNIS SICEPAT EXPRESS." AdBispreneur 6, no. 1 (2021): 79. http://dx.doi.org/10.24198/adbispreneur.v6i1.32584.

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The Covid-19 pandemic has suppressed almost all business and economic sectors. However, the Sicepat Courier service business actually shows a competitive advantage over other business organizations. This study aims to analyze how strategic agility is able to form a sustainable competitive advantage through the competitive action of Sicepat's courier services. The sampling technique used purposive sampling. The research respondents were 63 middle managers of Sicepat Express. The analysis technique uses the Structural Equation Model (SEM) with SmartPLS. This study proves that competitive actions
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