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Journal articles on the topic 'Courier Logistics'
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Wu, Wu, Wu, Wu, Lin, and Xiong. "Design and Analysis of the Task Distribution Scheme of Express Center at the End of Modern Logistics." Electronics 8, no. 10 (October 9, 2019): 1141. http://dx.doi.org/10.3390/electronics8101141.
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With the rise and improvement of artificial intelligence technology, the express delivery industry has become more intelligent. At the terminal of modern logistics, each dispatch center has hundreds of express mail deliveries to be dispatched every day, and the number of dispatchers is far less than the number of express mail deliveries. How to assign scientific tasks to each courier dispatch is the main target of this paper. The purpose is to make the number of tasks between the various couriers in the express center roughly the same in each cycle, so that there is a more balanced income between the couriers. In the simulation experiment, the delivery addresses are clustered according to the balanced k-means algorithm. Then, the ant colony algorithm is used to plan the delivery order of the express items in each class. Then, the time cost model is established according to the delivery distance of the express items in each class and the delivery mode of the express items to calculate the delivery time cost. Through a large amount of experimental data, the standard deviation of delivery time cost of each courier gradually decreases and tends to stabilize, which suggests that this method has a good effect on the dispatching task assignment of the express center. It can effectively make the delivery workload between the distributors roughly the same, and improve the delivery efficiency of the courier, save energy, and promote sustainable development.
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Wang, Michael. "Impacts of supply chain uncertainty and risk on the logistics performance." Asia Pacific Journal of Marketing and Logistics 30, no. 3 (June 11, 2018): 689–704. http://dx.doi.org/10.1108/apjml-04-2017-0065.
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Purpose The purpose of this paper is to present an empirical evidence of the impacts of supply chain uncertainty and risk on the logistics performance in the Australian courier industry. This study examines the impacts of supply chain and risk on the logistics performance in the Australian courier industry. Design/methodology/approach This study provides an in-depth analysis of supply chain uncertainty and risk’s impacts on the logistics performance. The structure equation modelling approach is applied to examine the relationship between supply chain uncertainty and risk and logistics performance. Company-side uncertainty and risk, customer-side uncertainty and risk, and environment uncertainty and risk are used to measure the impacts of supply chain uncertainty and risk on the industry. This paper gives attention to the supply chain uncertainty and risk in the industry. Findings The results indicate that supply chain uncertainty and risk have negative impacts on logistics performance. Moreover, the greatest impact of supply chain uncertainty and risk was from outside company in the Australian courier industry. Research limitations/implications The study focuses on the Australian courier industry, this may limit the implications of findings in different industries. However, the research models may be examined and validated in the different context. Practical implications The results may provide directions in the implementation of strategies to manage supply chain uncertainty and risk and improve logistics performance. The findings may enlighten both academics and practitioners to understand and pay attention to the supply chain uncertainty and risk in the courier industry. Originality/value There is an argument whether the impacts of supply chain uncertainty and risk are positive or negative in previous studies. In addition, there are very few studies on courier industry. This study clarifies the impacts of supply chain uncertainty and risk on the logistics performance in the courier industry.
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Purnamasari, Citra Dewi, and Amelia Santoso. "Vehicle Routing Problem (VRP) for courier service: A review." MATEC Web of Conferences 204 (2018): 07007. http://dx.doi.org/10.1051/matecconf/201820407007.
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The internet development access is really very fast and change all aspects for life activities include buying and selling transactions of goods or services that can arrange online or also called e-commerce which courier service influence. The courier basic operational is logistics of a supply chain. Transportation is a vital component in logistics management because it becomes the largest cost component in its activities that is about 50-60% of the total logistics costs. The purpose of this study is to find out what kind of vehicle routing problem (VRP) is used for courier service so can be used as reference for further research. Collect and selection process found 40 science journals for analyse. There has been a lot of research about the shortest route problem for courier service or can also called city logistics with VRP which the optimum solution obtained with heuristic and metaheuristic algorithm. Result found VRP type often used for courier service are dynamic VRP (DVRP) and VRP with time window (VRPTW) or can merging both dynamic VRP with time window (DVRPTW).
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Et. al., Mohd Fathi Abu Yaziz. "The Impact of Customer Service, Insurance and Luggage Delivery Towards Logistics Customer Satisfaction in Pandemic Situation." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 3 (April 11, 2021): 4999–5004. http://dx.doi.org/10.17762/turcomat.v12i3.2013.
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As the pandemic of Covid 19 has directly affected the business industry, the business model has changed, including the logistics industry, especially the courier company. Courier company has benefited the most during this pandemic situation as the e-commerce business flourished. Enhanced service by courier company is crucial as stiff competition in the industry. Therefore, this study explores the impact of customer service, insurance, and luggage delivery on logistics customer satisfaction. A quantitative method was employed to analyse the effects of enhanced services of customer services, insurance, and luggage delivery towards logistics customer satisfaction, where 384 responses were collected from respondents identified as active users of courier services for the last 12 months. IBM SPSS was used to analyse the response collected using descriptive, reliability and Pearson Correlation analysis. As a result, it is justifiable that customer service, insurance, and luggage delivery positively impact logistics customer satisfactio
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Taranenko, Oleksii. "DIGITALIZATION OF THE LOGISTICS PROCESS MANAGEMENT SYSTEM OF POSTAL AND COURIER SERVICES." Economic Analysis, no. 30(3) (2020): 138–46. http://dx.doi.org/10.35774/econa2020.03.138.
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The article is devoted to the development of theoretical and methodological recommendations for the automation of business processes of postal and courier services. The subject of the research is the logistics business processes of postal and courier services. On the basis of theoretical generalization, methods of analysis and synthesis the approaches of scientists to definition of essence and advantages of digitalization of business processes are investigated. Technical means of automation of logistics management system are considered. Scenarios for automation of logistics business processes are identified. Problems of introduction of modern ERP-systems at domestic enterprises, which consist in the existing monopoly on the market of software products and in the absence of a significant number of specialists working with one of the most popular information systems, are revealed. Therefore, it is determined that one of the optimal approaches to automation of logistics business processes of postal and courier services is the expansion and integration of the ERP-system to the developed specialized LMS modules. A model is proposed that aligns LMS software tools (modules) for postal and courier services with the relevant business processes. The developed model covers the following information flows: development of the operational plan, acceptance of the parcel, packing and grouping, transportation, sorting, courier delivery, parcel delivery. It is determined that the supply chain planning system is the basis of the transaction system and provides the planning of scenarios to meet demand, taking into account the limitations. The proposed model describes the following business processes – order management, inventory management, transport management, yard management, warehouse management, courier delivery management, logistics analytics. For each process the directions which will be subject to automation, their maintenance and essence are defined. It is established that digitalization of logistics processes provides new opportunities for postal operators to increase efficiency, improve speed and reliability, develop innovative products and services.
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Wang, Michael, Ferry Jie, and Ahmad Abareshi. "Evaluating logistics capability for mitigation of supply chain uncertainty and risk in the Australian courier firms." Asia Pacific Journal of Marketing and Logistics 27, no. 3 (June 8, 2015): 486–98. http://dx.doi.org/10.1108/apjml-11-2014-0157.
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Purpose – Logistics capability is an important ability for transport and logistics firms to deliver the value and services to the customers. In contrast, supply chain uncertainty and risk is an issue in supply chain and logistics to obstruct the delivery. The purpose of this paper is to evaluate and understand the logistics capability, and to provide empirical evidence for logistics capability mitigating supply chain uncertainty and risk in the Australian courier firms. Design/methodology/approach – This study examines the relationship between logistics capability and supply chain uncertainty and risk. Partial least squares approach for structural equation modelling is applied for data analysis involving the interplay of theoretical thinking and empirical data. Empirical data are collected through a web-based survey. Total 98 Australian courier firms are identified and invited in the study. Findings – Based on the factor analysis, the authors identify the key factors of logistics capability for the Australian courier firms. This would help both academics and practitioners to have a better understanding of logistics capability in the transport ad logistics firms. In addition, results indicate that there is a negative relationship between logistics capability and supply chain uncertainty and risk in the Australian courier firms. Research limitations/implications – The result in support of logistics capability mitigating supply chain uncertainty and risk. It also makes a contribution to logistics risk management literature. The paper focuses on the Australian courier industry. Therefore, any generalisation to other countries or sectors must be made with caution. Originality/value – This paper provides an insight into supply chain uncertainties and risks management. This would result in the development of a practical guidance for practitioners developing and deploying logistics capability to support and enable supply chain risk management strategies.
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Akram, Sehran, and Danish Ahmed Siddiqui. "Impact of Customer, Environment and Company Side Uncertainty and Risk on Logistical Performance: An Analysis on Pakistan Courier Industry." Global Disclosure of Economics and Business 8, no. 1 (June 30, 2019): 17–32. http://dx.doi.org/10.18034/gdeb.v8i1.95.
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This study investigates the supply chain uncertainty and risk on the logistics performance of Pakistan courier industry. The three main constructs under the supply chain uncertainty are company side, customer side, and environmental side risk uncertainty. The data has been gathered by means of a questionnaire with a seven scale measurement from which 200 responses have been gathered from the managers, staff members to higher-level managers of the Pakistan Courier industry. The study has used structural equation modeling for the data analysis. The study found that there is a significant relationship between the company-side, customer-side and environmental side risks on the logistics performance of the Pakistan courier industry. The statistical analysis clearly reveals that the courier has been facing the major risk that could affect the health and performance of the company, therefore, it is important to focus on the logistics performance as it is the most notable factor to make courier industry efficient and directly interrelates with the company progress and success.
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Lim, Rosalind. "World Courier and Clinical Trials." Asia-Pacific Biotech News 10, no. 21 (November 15, 2006): 1251–53. http://dx.doi.org/10.1142/s0219030306001856.
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Wang, Michael. "Assessing Logistics Capability for the Australian Courier Firms." International Journal of Logistics Systems and Management 1, no. 1 (2020): 1. http://dx.doi.org/10.1504/ijlsm.2020.10023801.
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Wang, Michael. "Assessing logistics capability for the Australian courier firms." International Journal of Logistics Systems and Management 37, no. 4 (2020): 576. http://dx.doi.org/10.1504/ijlsm.2020.111827.
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Sahaidak, Mykhailo, Marina Zavyalova, and Inta Kotane. "MARKETING STRATEGY OF ENTERPRISE POSITIONING IN THE MARKET OF LOGISTIC SERVICES." Scientific Journal of Polonia University 24, no. 5 (October 18, 2017): 107. http://dx.doi.org/10.23856/2412.
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The article analyzes the tendencies of development of the Ukrainian market of logistic services, in particular the segment of postal logistics, courier activity and express delivery. As a result of the study, a number of factors that have the most significant impact on the activities of domestic and foreign logistic operators in the Ukrainian market of logistics services were identified and analyzed. In the article the positioning tools of the leading operators of postal logistics and express delivery in the minds of the consumer of logistic services are structured. The proposed approach allowed to identify key competitive advantages and develop a marketing strategy for positioning of postal and logistic operators in the Ukrainian logistics market
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Kusumawardani, Kunthi A., and Saras Asa Hastayanti. "Predicting the Effects of Perceived Service Quality and Logistics Service Innovation on Repurchase Intention of Instant Courier Services through Customer Satisfaction and Trust." Jurnal Manajemen Indonesia 20, no. 3 (December 28, 2020): 177. http://dx.doi.org/10.25124/jmi.v20i3.3515.
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Logistics are not only playing a significant role in the business process, but they can also add value to the business, and even also determine the life of the firm. Due to its significance, the advancement of logistics is inevitable. Customers want everything faster, and they are even willing to pay more for the service. This study provides an empirical investigation of instant courier service customers in Indonesia. A total of 300 valid questionnaires were collected and assessed using structural equation modelling (SEM). The results showed that perceived service quality influences customer satisfaction and trust. On the other hand, logistics service innovation influences perceived service quality but not customer satisfaction. While trust affects customer satisfaction and repurchase intention. Moreover, customer satisfaction influences repurchase intention. This study is one of the first to evaluate and confirm the relations of service quality-repurchase intention in instant courier service. This research contributes to the literature for future research in instant courier service by providing empirical evidence in Indonesia.
Keywords— Customer Satisfaction; Logistics Service Innovation; Perceived Service Quality; Repurchase Intention; Trust
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WANG, MICHAEL. "THE ROLE OF INNOVATION CAPABILITY IN THE AUSTRALIAN COURIER INDUSTRY." International Journal of Innovation Management 20, no. 07 (August 5, 2016): 1650070. http://dx.doi.org/10.1142/s1363919616500705.
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The purpose of the paper is to present the empirical evidence of the innovation capability influencing the operation capability and logistics performance in the Australian courier industry. According to resource-based view, firm capabilities including dynamic capabilities and ordinary capabilities play a vital role in a firm to generate competitive advantages. It is important to understand the role of firm capabilities in order to achieve better performance results. Further, innovation capability is one of the dynamic capabilities, which can be deployed to extend, modify or create the ordinary capability in a firm; operation capability is an ordinary capability in the paper. In addition, the logistics performance is critical for courier firms to deliver value and service to customers. This paper, therefore, gives an attempt to investigate the relationships among innovation capability, operation capability and logistics performance. The results show how innovation capability can coordinate with operation capability in order to influence logistics performance. This provides a starting point for understanding of the role of innovation capability in the Australian courier industry. This has important implications for both managers and academics to improve the logistics performance in the logistics and transport firms. Moreover, the paper makes a contribution to strategic management and innovation management literature.
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Matuszczak, Agnieszka, and Urszula Chrąchol-Barczyk. "Logistics customer service on the example of courier companies." Marketing i Zarządzanie 46 (2016): 57–65. http://dx.doi.org/10.18276/miz.2016.46-06.
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Xu, Xing Yu, Yi Bing Ma, and Yan Fei Qin. "Research on Logistics Sorting System Based on RFID." Applied Mechanics and Materials 539 (July 2014): 261–64. http://dx.doi.org/10.4028/www.scientific.net/amm.539.261.
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With the rapid development of express logistics business side, the traditional sorting has been unable to meet the needs of the logistics courier logistics development. In this case, the article combined with RFID radio frequency technology, put forward new ideas on the transformation of traditional logistics sorted. By adding RFID tags and binding RFID tags on waybill number, Comparison test validate and affirm that the RFID technology of sorting system is usability and ease of use.
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Wang, Michael, Sobhan Asian, Lincoln C. Wood, and Bill Wang. "Logistics innovation capability and its impacts on the supply chain risks in the Industry 4.0 era." Modern Supply Chain Research and Applications 2, no. 2 (February 5, 2020): 83–98. http://dx.doi.org/10.1108/mscra-07-2019-0015.
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PurposeThe purpose of the paper is to present an empirical study on the logistics innovation capability and its impacts on the supply chain risk in the Australian courier firms. Based on the resource-based review, logistics innovation capability provides valuable insight into mitigating supply chain risks in the Industry 4.0 era.Design/methodology/approachThe research model focuses on the relationships between logistics innovation capability and supply chain risk. Partial least squares approach for structural equation modelling is used to validate the research model by empirically analysing survey data.FindingsThe empirical result shows negative relationships between logistics innovation capability and supply chain risks. These relationships may imply that firms can mitigate the negative impacts of supply chain risks by developing logistics innovation capabilities. The findings demonstrate the applicability of logistics innovation capability for mitigating supply chain risks in the Australian courier firms.Originality/valueThere are very few empirical studies on the mitigating supply chain risk through logistics innovation capability. The empirical results provide an insight into innovation management and risk management in logistics and supply chain. This insight offers practical guidance for developing and deploying logistics innovation capability to support and enable supply chain risk management strategies in the Industry 4.0 era.
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Perenc, Józef. "Conditions for improving the functioning of logistics in courier companies." European Journal of Service Management 28 (2018): 247–55. http://dx.doi.org/10.18276/ejsm.2018.28/1-31.
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PRAK, SOMARY, and Jaewook Yoo. "Location of Logistics Hubs for Courier Delivery Service in Cambodia." KOREAN MANAGEMENT SCIENCE REVIEW 37, no. 3 (September 30, 2020): 77–97. http://dx.doi.org/10.7737/kmsr.2020.37.3.077.
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zhao, Ce, Jia xin lu, Zhuang zhuang li, Zi rong shao, and Kun yi pi. "Study on the construction of Intelligent Courier Station Model." E3S Web of Conferences 38 (2018): 04020. http://dx.doi.org/10.1051/e3sconf/20183804020.
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Campus Express is an important window to observe the city consumption logistics service "last kilometer".The research on Campus Express service is not only conducive to campus environment improvement and service quality promotion, but also provides all types of community, agglomeration areas such as urban terminal "last kilometer" logistics with reference.This article first proposed the main problems of campus express service,analyzed the mode of smart express station and finally built a smart express station.
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Jintana, J., A. Sopadang, and S. Ramingwong. "Idea selection of new service for courier business: The opportunity of data analytics." International Journal of Engineering Business Management 13 (January 1, 2021): 184797902110421. http://dx.doi.org/10.1177/18479790211042191.
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E-commerce growth enforces the courier business to focus on developing a new business model decision. This paper aims to explore a suitable new business idea for courier business if the Data Analytics (DA) can be advantageous, using small courier company as a case study. The study investigates Logistics Service Provider (LSP) activities and the Gap Analysis and SWOT analysis were conducted to explore Data Analytics (DA) opportunity. Then, the alternative business models were pre-screened by the requirements of company, i.e. reasonable investment cost and the opportunity in using Data Analytics (DA). Ansoff Matrix is used to classify the alternative of new service idea into two segments; 1) offer development, i.e. Market development, and 2) New business development, i.e. Service development and Diversification. Fuzzy Analytic Hierarchy Process (FAHP) is used to select suitable business idea by weighted summation on five of Data Analytics (DA) accommodation criteria, i.e. company capability; the ability performs of demand; vision, strategy, and desire of executive, investment strategy and customer data opportunity. The business models that are mostly desirable are 1) Suppliers-Consignees recommendation, 2) Fulfillment service model and 3) Sourcing model. These three models were elaborated and discussed in the perspectives of company and customer. Additionally, this research proposes several challenges in Data Analytics (DA) related in logistics activity, key decision criteria and methods of idea selection implemented guidelines for logistics business practice.
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Zákorová, Eva. "E-commerce and its Impact on Logistics Requirements." Open Engineering 7, no. 1 (May 22, 2017): 121–25. http://dx.doi.org/10.1515/eng-2017-0018.
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AbstractThe contribution will focus on the development of e-commerce. The extent of the development of internet by age category will be assessed and the development of this factor will be monitored by correlation analysis. Analysis of logistics operators will be performed in the field courier, express and parcel shipments. Market competitiveness B2C will focus on flexibility in delivery, evening delivery or on weekends, term delivery (increasing the cost of tracking shipments and their records), use and offering banking products with secure payment system, readiness deliver the goods via its own fueling point. On the contrary, legal provision regulating the entrance to the parking are, entrance into pedestrian zone service may limit or prevent.
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Sajid, Muhammad Jawad, Ernesto D. R. Santibanez Gonzalez, Jie Zhan, Xiaohong Song, Yubo Sun, and Jing Xie. "A methodologically sound survey of Chinese consumers’ willingness to participate in courier, express, and parcel companies’ green logistics." PLOS ONE 16, no. 7 (July 30, 2021): e0255532. http://dx.doi.org/10.1371/journal.pone.0255532.
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The environmental footprint of courier, express, and parcel (CEP) logistics is significant and growing, owing to increased e-commerce. Consumer willingness to participate in the green logistics of CEPs, however, has been understudied. This study addresses this knowledge gap by surveying 155 Chinese consumers about their willingness to participate in CEP green logistics. Additionally, this research identifies some technical issues with previous survey research. Three main factors were extracted after the data were tested for reliability and validity using exploratory factor analysis with principal axis factor extraction and confirmatory factor analysis with diagonally weighted least squares. Consumer willingness is positively correlated with economic (8 items), operational (3 items), and social (3 items) factors, with a statistical significance of p < 0.001. Of all the factors, the strongest correlation, 0.67 (95% CI = 0.57, 0.75; p < 0.001; N = 155), exists between economic factors and consumer willingness. The results of a multinomial logistic regression analysis suggest that all consumers are highly unlikely to participate in economic factors, while they are highly likely to positively commit to operational and social factors. Therefore, it is recommended that the government provides monetary incentives to CEP companies to adopt green logistics, such as tax reductions and subsidies, to reduce the costs of green logistics. Meanwhile, the CEP industry could provide some direct and indirect incentives to consumers to re-use, recycle, and share materials, and to spend time learning about express enterprises’ green logistics, to increase consumer participation in economic factors.
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Izzah, Nurul. "Relationship-Courier Partner Logistics and E-Commerce Enterprises in Malaysia: A Review." Indian Journal of Science and Technology 9, no. 1 (January 20, 2016): 1–10. http://dx.doi.org/10.17485/ijst/2016/v9i9/88721.
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Krityakierne, Tipaluck, and Wasakorn Laesanklang. "Heuristic Route Adjustment for Balanced Working Time in Urban Logistics with Driver Experience and Time-Dependent Traffic Information." Applied Sciences 10, no. 20 (October 14, 2020): 7156. http://dx.doi.org/10.3390/app10207156.
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This article proposes a method to reduce working time violations of a real-world courier service in the urban logistics with time-dependent traffic information. The challenge is to reduce working time violation without creating significant changes to the urban logistics plan which provides city coverage to each driver. Furthermore, courier businesses require time-dependent traffic information to have an integrated traffic routing plan. This process will require very long enquiry time as the traffic information is available online, but a good decision must be made as soon as possible. To tackle the problem, we first propose a heuristic method for route adjustment using a particular traffic time instance (single traffic time). The route solution obtained from the single traffic time is subsequently transferred to the time-dependent traffic scenario. Computational results demonstrate that the heuristic route adjustment algorithm could decrease working time violations and create a balanced working time solution. We include also in-depth analyses on the optimal working time, and the effect of using a single traffic time solution in the time-dependent traffic information environment. The obtained results illustrate the effectiveness of our approach in solving the real applications of time-dependent vehicle routing in urban logistics.
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VOICU, Marius-Alexandru, and Ion FUIOREA. "Mean corrective maintenance time for a medium courier turboprop aircraft." INCAS BULLETIN 13, no. 1 (March 5, 2021): 237–43. http://dx.doi.org/10.13111/2066-8201.2021.13.1.24.
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Logistics can be seen as the compound of all the considerations needed to ensure the efficient and economical support of a system throughout its life cycle. The unscheduled actions, performed as a result of a failure or a perceived failure, that are necessary to restore a system to its required level of performance is corrective maintenance. Such activities may include troubleshooting, disassembly to gain access to the faulty item, repair, remove and replace, reassembly, alignment and adjustment and checkout. The frequency of maintenance for a given item is highly dependent on the reliability of that item. In general, as the reliability of a system increases, the frequency of maintenance will decrease and, conversely, the frequency of maintenance will increase as system reliability is degraded.
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Cardoso, Ava Linda. "Augmented Reality." International Journal of Engineering and Management Sciences 4, no. 3 (September 9, 2019): 1–9. http://dx.doi.org/10.21791/ijems.2019.3.1.
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This paper is an overview of augmented reality’s basic concepts and its connection to the logistics field. The paper includes a brief history of the tech and how it differs to the virtual reality. The main goal is to understand how augmented reality is being used in logistics to innovate and enhance services. It refers to how courier and freight companies are taking advantage of this technology to upgrade the warehouses, transportation and enhance value added services. It also analyses how the retail market is modernizing its stores and is using mobile applications for online shopping. Using augmented reality has overall pros and cons and even though is a technology on its early stages it shows a great potential to revolutionize the supply chain in its totality.
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Rześny-Cieplińska and Szmelter-Jarosz. "Assessment of the Crowd Logistics Solutions—The Stakeholders’ Analysis Approach." Sustainability 11, no. 19 (September 27, 2019): 5361. http://dx.doi.org/10.3390/su11195361.
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This article presents the assessment results for crowd logistics (CL) solutions from the perspective of the needs of different stakeholders. The uniqueness of this study lies in entering these needs in the implementation of the three spheres of sustainable development in cities (social, economic, and environmental). The purpose of this publication is to present the benchmark solutions for the CL area, helping to adjust the business model and market offer of other providers to the needs of different groups of stakeholders. The reason for such valuation is the fast-paced sharing economy development in the city logistics area, as well as in the courier activity. For this study, the AHP (analytic hierarchy process) method was applied in order to develop the proposed evaluation tool of the CL initiatives. The evaluation criteria (the needs of particular groups of respondents) are derived from document-based data analysis and the primary data for the model are derived from information provided by service providers. The list of the best solutions is made for indicating benchmark brands on the market. The recommendations for managers were drawn on how to adjust solutions to the stakeholders’ needs.
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Galkin, Andrii, Tibor Schlosser, Ivan Cardenas, Dominika Hodakova, and Silvia Capayova. "Freight Demand and Supply Assessment for Implementation of Crowdsourcing Technology: A Case Study in Bratislava, Slovakia." Sustainability 13, no. 7 (March 31, 2021): 3865. http://dx.doi.org/10.3390/su13073865.
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The article studies the development of crowd shipping technologies in the Old Town of Bratislava. The paper aims to assess the potential for implementation of the crowdsourcing technology in the transport system of Bratislava. Methodology: An interview with the entrepreneurs in this area was conducted to assess the potential demand. In the survey, we collected information about type of goods; operations, quantities, and frequency of delivery; willingness to pay for one delivery among others. Based on the results, the freight demand, and its characteristics were assessed. The second part of the paper is devoted to assessing the supply of logistics to meet the demand. A survey of the willingness of ordinary travelers to work as an occasional courier was conducted. In the end, the equilibrium of demand and supply in the crowd shipping market in Bratislava is presented. The regression and correlation analysis were performed to understand the relationship between parameters of demand and delivery quantities in the first part of the research, sociodemographic characteristics of nonprofessional couriers, and the maximum weight of the parcel nonprofessional couriers agree to delivery. The willingness to pay per delivery was determined for respondents of different genders. Key findings: The results of the survey allowed us to estimate the freight demand for the Old Town of Bratislava, as well as to understand the needs of potential demand for crowd shipping services. The results of the second questionnaire show the sociodemographic characteristics of nonprofessional couriers (age, gender, gender, income, travel time) significantly influence the decision to participate in the delivery market.
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Matskul, Valerii, Anatoliy Kovalyov, Mariia Saiensus, Diana Okara, and Valentyn Chernyshev. "Stable development of the Ukrainian cold logistics market: research by methods of Multidimensional Statistical Analysis." E3S Web of Conferences 255 (2021): 01039. http://dx.doi.org/10.1051/e3sconf/202125501039.
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The article examines the market of cold logistics in Ukraine (logistics of products, which requires compliance with special temperature conditions). The main problem faced by the authors was the virtual absence of statistical data in this sector of the economy. Therefore, for the study, one of the methods of Multivariate Statistical Analysis was applied, namely, Hierarchical Cluster Analysis. This method made it possible to make a dynamic (for 2017-2020 years) classification of the regions of Ukraine with respect to a latent indicator - the stable development of the cold logistics market. A robust division of 24 regions into three groups-clusters was obtained: “leaders”, “middle peasants”, “outsiders”. The factors-symptoms that had the most significant influence on the formation of a cluster (group of regions) of leaders were determined: the volume of exports and imports, the number of modern multi-temperature logistics warehouse complexes and the income of the population of the region. To assess the environmental impact of the functioning of the cold supply logistics network, an environmental factor was used in the analysis - the volume of CO2 emissions from transport, warehousing, postal and courier activities.
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Linke, Michael. "Impact of Global Hyperconnectivity and Increased Smartphone Usage on the Delivery and Structure of IT Organizsation in Transport Logistics." International Journal of Applied Logistics 4, no. 2 (April 2013): 18–33. http://dx.doi.org/10.4018/jal.2013040102.
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Improved technical IT possibilities in terms of performance, availability, usability, as well as cheaper prices through mass production on a worldwide basis, led to a global, multiconnected, so called ’hyperconnected’ market, of people, goods, ideas and techniques. This situation results in higher demands and a higher customer expectation on a B2B and B2C level and therefore for enhanced logistics challenges especially for Courier, Express & Parcel (CEP) providers worldwide and their respect IT organisations. Within the IT realm of this momentum Smartphones, ’Apps’ and Cloud Computing seem to increase the complexity within logistics IT departments in the first place. From a business point of view the extension of variabilized outsourcing and outtasking of defined parts of the overall value chain could be seen as new influence factors, especially in mature CEP markets. Enterprise Architecture Management (EAM) seems to be one auxiliary to manage this new complexity, by combining the view on the business processes, as well as the technical dimension of the logistics provide
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Wudhikarn, Ratapol, Nopasit Chakpitak, and Gilles Neubert. "Improving the Strategic Benchmarking of Intellectual Capital Management in Logistics Service Providers." Sustainability 12, no. 23 (December 5, 2020): 10174. http://dx.doi.org/10.3390/su122310174.
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This research developed a new integrated method for addressing the deficiencies and gaps generally found in past studies on benchmarking and for benchmarking intellectual capital (IC) in the underdeveloped domain of logistics. To resolve the lack of consideration of relationships among past benchmarking concepts and the impacts of their managerial factors, as well as to examine the wide range of elements and indicators of IC influencing the sustainable development of organizations, the proposed approach integrated the analytic network process and the concept of thinking and non-thinking assets with the generic benchmarking procedure. This new hybrid method was implemented in four commercial companies in courier service. The proposed method prioritized and identified the magnitudes of the factors focused upon, including the IC elements, and their performance measures by considering the fundamental characteristics of intangible assets. The obtained results highlight that management focuses on the IC of the best performer and other companies. This benchmarked outcome showed gaps and improvement as well as sustainable development opportunities for inferior logistics companies. The improved framework provides more systematic and specific benchmarking processes to consider, obtain, and compare the in-depth details of IC management. Moreover, ours is the first research on benchmarking that specifically focused on IC management in logistics service providers.
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Tarapata, Zbigniew, Ryszard Antkiewicz, Dariusz Pierzchała, and Jarosław Dudziński. "Optimization of the structure of the parcel distribution system at a selected logistics company." WUT Journal of Transportation Engineering 126 (September 1, 2019): 137–48. http://dx.doi.org/10.5604/01.3001.0013.6433.
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The article presents a description, formulation and method of solving a certain problem of optimization of the structure of the distribution system in a selected logistics company in Poland. It was assumed that shipments are generated in the areas of address codes (more precisely: we know the volume of shipments between each pair of address codes in a time profile (day/week/month/year)). The problem of system structure optimization is decompressed into two subproblems: (1) location and dimensioning the company's branches by optimizing the number, location, bandwidth of branches and allocating code points to be serviced by the branches. The criterion for optimization is the total cost of establishing and maintaining branches and the costs of transporting shipments. From code points to the branch and vice versa; (2) location and dimensioning of the sorting plant and determination of the transport plan. Problem (1) solved using a modified, randomised clustering method k-means on the current data on the structure and volume of shipments from a certain courier company. Results of research on real data for the problem (1) are presented.
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Hendayani, R., and M. C. Dharmawan. "Strategies for Improving the Quality of Logistics Courier Services Through Priority Problem-solving Based on Multiclass Classification." IOP Conference Series: Materials Science and Engineering 879 (August 7, 2020): 012051. http://dx.doi.org/10.1088/1757-899x/879/1/012051.
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Budi, Stephen Sanjaya, Paulina Kus Ariningsih, and Titi Iswari. "Proposing an Algorithm to Solve the Forward and Reverse Logistics Distribution Problem with One Door Container." Jurnal Teknik Industri 21, no. 1 (June 28, 2019): 1–14. http://dx.doi.org/10.9744/jti.21.1.1-14.
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Forward and reverse logistics are two types of distribution methods that shall be synergized in practices. Two problems in synergizing the two distributions type are (1) how to route vehicles and (2) how to pack the goods inside the vehicle. A truck with only one door for loading and unloading process could create numerous problems of item packing activities. An item picked up from a customer could occasionally block other goods which need to be delivered; hence, the courier shall unload other items before the loading process. This condition will increase the probability of item damage, longer on-loading/off-loading (lo/lo) time, and higher lo/lo cost because of the rapid item movement. Therefore, this article aims to propose an algorithm to solve the problem by creating an algorithm hybrid of routing and packing to find the solution for routing and packing problem, sequentially, with a metaheuristic approach. The proposed method calculates the cost from routing procedure and sum of item movement in every loading and unloading process. Based on the trial on 25 cases, this algorithm generates 59.64% of the containers have zero goods repacking. Several potential future research avenues are also proposed in this article.
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Jin, Dong-Hui, and Hyun-Jung Kim. "Integrated Understanding of Big Data, Big Data Analysis, and Business Intelligence: A Case Study of Logistics." Sustainability 10, no. 10 (October 19, 2018): 3778. http://dx.doi.org/10.3390/su10103778.
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Efficient decision making based on business intelligence (BI) is essential to ensure competitiveness for sustainable growth. The rapid development of information and communication technology has made collection and analysis of big data essential, resulting in a considerable increase in academic studies on big data and big data analysis (BDA). However, many of these studies are not linked to BI, as companies do not understand and utilize the concepts in an integrated way. Therefore, the purpose of this study is twofold. First, we review the literature on BI, big data, and BDA to show that they are not separate methods but an integrated decision support system. Second, we explore how businesses use big data and BDA practically in conjunction with BI through a case study of sorting and logistics processing of a typical courier enterprise. We focus on the company’s cost efficiency as regards to data collection, data analysis/simulation, and the results from actual application. Our findings may enable companies to achieve management efficiency by utilizing big data through efficient BI without investing in additional infrastructure. It could also give them indirect experience, thereby reducing trial and error in order to maintain or increase competitiveness.
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Le, Tho V., and Satish V. Ukkusuri. "Influencing Factors That Determine the Usage of the Crowd-Shipping Services." Transportation Research Record: Journal of the Transportation Research Board 2673, no. 7 (May 8, 2019): 550–66. http://dx.doi.org/10.1177/0361198119843098.
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The objective of this study is to understand how senders choose shipping services for different products, given the availability of both emerging crowd-shipping ( CS) and traditional carriers in a logistics market. Using data collected from a United States (U.S.) survey, Random Utility Maximization (RUM) and Random Regret Minimization (RRM) models have been employed to reveal factors that influence the diversity of decisions made by senders. Shipping costs, along with additional real-time services such as courier reputations, tracking info, e-notifications, and customized delivery time and location, have been found to have remarkable impacts on senders’ choices. Interestingly, potential senders were willing to pay more to ship grocery items such as food, beverages, and medicines by CS services. Moreover, the real-time services have low elasticities, meaning that only a slight change in those services will lead to a change in sender behavior. Finally, data-science techniques were used to assess the performance of the RUM and RRM models and found to have similar accuracies. The findings from this research will help logistics firms address potential market segments, prepare service configurations to fulfill senders’ expectations, and develop effective business operations strategies.
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Popova, Y., and O. Shkurenko. "Modern E-commerce as the basis for the development of transport and logistics providers in Ukraine." Fundamental and applied researches in practice of leading scientific schools 28, no. 4 (September 1, 2018): 117–21. http://dx.doi.org/10.33531/farplss.2018.4.22.
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The article examines the state of e-business and prospects for its further development. A number of problems that complicate the use of e-Commerce in Ukraine, namely legal problems, fraud, risks. It should be noted that the underdeveloped legal component contributes to the spread of fraudulent transactions carried out with the help of stolen card details; the appearance of the shops, completely disappearing from the market after a successfully executed fraud, the fictitious shops intended for gathering information about the cards, and thus the emergence of psychological factors - buyers appear to distrust the conduct of consumer transactions via the Internet. The role of e-Commerce in the activities of transport and logistics providers is also highlighted. For successful strategic management of the online store it is profitable to use the services of intermediaries: outsourcing companies with the necessary experience in receiving calls and orders; a professional courier service that will fulfill its obligations much better than others. The calculation of e-business contribution to the gross domestic product growth is proposed. The relationship between the components of the network readiness index and the contribution of e-economy to GDP growth is analyzed. Countries with the most developed infrastructure, high rates of individual use of network resources and developed regulatory environment loyal to market conditions have more efficient e-economy.
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Prandtstetter, Matthias, Clovis Seragiotto, Johannes Braith, Sandra Eitler, Bernhard Ennser, Georg Hauger, Nina Hohenecker, Reinhold Schodl, and Matthias Steinbauer. "On the Impact of Open Parcel Lockers on Traffic." Sustainability 13, no. 2 (January 14, 2021): 755. http://dx.doi.org/10.3390/su13020755.
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The last-mile in the courier express parcel (CEP) sector is the most challenging part of the overall transport chain. This is, among other reasons, because many recipients are not at home when deliveries take place. On the other hand, it is for many recipients inconvenient that they have to collect their parcels at different pickup shops varying from logistics service provider (LSP) to LSP. One solution is to employ (open) parcel lockers which are conveniently located for recipients and which allow successful (first) deliveries for LSPs. In this paper, we investigate the impact of parcel lockers with respect to traveled distances as well as CO2 emissions. We show that under certain situations, parcel lockers positively contribute to both aforementioned performance indexes. Based on our observations, we formulate recommendations how to support the implementation of parcel lockers.
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Kurniawan, V. Reza Bayu, and Fransiska Hernina Puspitasari. "A MATHEMATICAL MODEL FOR DELIVERY ZONE GROUPS BASED ON COURIER ASSIGNMENT OPTIMIZATION: A CASE STUDY IN A LOGISTICS SERVICE PROVIDER." Spektrum Industri 18, no. 2 (October 16, 2020): 183. http://dx.doi.org/10.12928/si.v18i2.17824.
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Ducret, Raphaëlle. "Parcel deliveries and urban logistics: Changes and challenges in the courier express and parcel sector in Europe — The French case." Research in Transportation Business & Management 11 (July 2014): 15–22. http://dx.doi.org/10.1016/j.rtbm.2014.06.009.
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Kassai, Evelyne Tina, Muhammad Azmat, and Sebastian Kummer. "Scope of Using Autonomous Trucks and Lorries for Parcel Deliveries in Urban Settings." Logistics 4, no. 3 (August 7, 2020): 17. http://dx.doi.org/10.3390/logistics4030017.
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Courier, express, and parcel (CEP) services represent one of the most challenging and dynamic sectors of the logistics industry. Companies of this sector must solve several challenges to keep up with the rapid changes in the market. In this context, the introduction of autonomous delivery using self-driving trucks might be an appropriate solution to overcome the problems that the industry is facing today. This paper investigates if the introduction of autonomous trucks would be feasible for deliveries in urban areas from the experts’ point of view. Furthermore, the potential advantages of such autonomous vehicles were highlighted and compared to traditional delivery methods. At the same time, barriers that could slow down or hinder such an implementation were also discovered by conducting semi-structured interviews with experts from the field. The results show that CEP companies are interested in innovative logistics solutions such as autonomous vans, especially when it comes to business-to-consumer (B2C) activities. Most of the experts acknowledge the benefits that self-driving vans could bring once on the market. Despite that, there are still some difficulties that need to be solved before actual implementation. If this type of vehicle will become the sector’s disruptor is yet to be seen.
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Assmann, Tom, Sebastian Lang, Florian Müller, and Michael Schenk. "Impact Assessment Model for the Implementation of Cargo Bike Transshipment Points in Urban Districts." Sustainability 12, no. 10 (May 16, 2020): 4082. http://dx.doi.org/10.3390/su12104082.
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Mitigating climate change and improving urban livability is prompting cities to improve sustainability of urban transportation and logistics. Cargo bikes, in combination with urban transshipment points, are gaining momentum as a green last mile alternative. Although a wide body of research proves their viability in dense urban areas, knowledge about planning urban transshipment points is very limited. This also entails the siting of such facilities and the assessment of effects on emissions. This study therefore presents a first quantitative scenario-based model that assesses the impacts on a district. It examines different strategies for siting urban transshipment points in a single district and its effect on traffic, the carbon footprint, and air quality to give strategic insights where to create candidate locations for such facilities. Our result contributes to knowledge of planning urban transshipment facilities and assessing the impact of different configurations. The findings demonstrated that the use of cargo bikes to make courier, express, and parcel (CEP) deliveries in urban districts could reduce greenhouse gas (GHG), particulate matter (PM10), and nitrogen oxides (NOx) emissions significantly. However, the choice of vehicles completing inbound and outbound processes and the strategies for siting urban transshipment points display widely differing and even conflicting potential to reduce emissions.
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Jones, Stephanie, and Ahmad Ahmad. "The perception of employer value propositions and the contrast between Dutch and Chinese graduates: A case study of TNT." Emerald Emerging Markets Case Studies 1, no. 1 (January 1, 2011): 1–9. http://dx.doi.org/10.1108/20450621111117125.
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Subject area HRM; recruitment; managing cultural expectations in business; leadership. Study level/applicability Undergraduate management courses; MBA and MSc. Case overview This case focuses on recruitment problems in Europe with an Asian dimension. A young Dutch and a young Chinese graduate are considering a career with postal, courier and logistics firm TNT – what are their concerns as graduating students in looking for a job? From the opposite perspective, the case considers how employers attract graduate recruits. The case encourages students of a wide range of cultural backgrounds to question if they are following their cultural norms, or their own personal needs, regardless of their culture. It introduces students to the concept of perceptions of employer value propositions (EVPs) and how employers can “market” themselves to employees. The case is appropriate for courses in leadership, human resource management, corporate social responsibility (CSR), managing culture, also job hunting and career workshops. Expected learning outcomes This case is aimed at projecting the importance of career choice criteria from both graduate and employer perspectives. The case examines issues of national culture and associated differences in employee and organizational expectations. The case also examines the role of CSR in attracting employees; and the particular concerns of Generation Y employees. Supplementary materials Teaching note.
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Muharemović, Ermin, Samir Čaušević, Amel Kosovac, and Jasmina Baraković Husić. "Cost and Performance Optimisation in the Technological Phase of Parcel Delivery – A Literature Review." Promet - Traffic&Transportation 33, no. 1 (February 1, 2021): 129–39. http://dx.doi.org/10.7307/ptt.v33i1.3439.
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The present review paper provides a systematic insight into the studies published so far when it comes to the research on the cost and performance optimisation in the parcel delivery phase. Globalisation, as well as the new trends, such as selling online, directly influences the demands for the delivery of goods. Demand for the delivery of goods proportionally affects the transport prices. A great majority of deliveries is carried out in densely populated urban areas. In terms of costs, the greatest part in the courier organisations costs is observed in the technological phase of parcel delivery, which is at the same time the least efficient. For that reason, significant improvement of performance and cost optimisation in the very delivery phase is a rather challenging field for the researchers. New algorithm-based technologies, innovations in the logistics and outsourcing of individual technological phases are ways by means of which one strives to enhance the delivery efficiency, to improve performance and quality, but also - to optimise the costs in the last phase of delivery. The aim of the present paper is to offer a systematic review into the most recent research in the field of technology, innovations and outsourcing models with the aim of reducing the cost and enhancing the productivity and quality in parcel delivery.
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Dewi, Desilia Purnama, Harjoyo Harjoyo, and Abdul Salam. "PROSEDUR ADMINISTRASI JASA PENGIRIMAN BARANG DI PT CITRA VAN TITIPAN KILAT TANGERANG." Jurnal Sekretari Universitas Pamulang 7, no. 1 (June 26, 2020): 1. http://dx.doi.org/10.32493/skr.v7i1.4570.
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ABSTRAK-Dalam pengembangan perusahaan komersial saat ini, mendorong pengusaha untuk mendistribusikan produk mereka kepada konsumen, yang perlu menyediakan persediaan dalam distribusi produk mereka, terutama perusahaan jasa yang terlibat dalam layanan logistik atau pengirirman barang. Selain itu, saat ini didukung oleh dunia internet yang telah menjadi bagian terpenting dari kehidupan banyak orang, demikian juga pertumbuhan pesat perusahaan yang ditawarkan oleh dunia online, seperti manufaktur dan ritel. Hal ini memicu pertumbuhan jasa kurir atau logistik di mana-mana, tanpa kehadiran layanan kurir, pengembangan perdagangan tidak memungkinkan untuk terus berkembang. Tujuan dari penelitian ini adalah: untuk mengetahui bagaimana prosedur administrasi jasa pengiriman barang di PT Citra Van Titipan Kilat Tangerang dan untuk mengetahui kendala-kendala yang sering dialami dalam menjalankan prosedur administrasi jasa pengiriman barang di PT Citra. Van Titipan Kilat Tangerang Teknik pengumpulan data melalui Pendataan yang dilakukan dengan cara terjun langsung dan pengumpulan data-data yang dilakukan dengan cara mempelajari berbagai macam bahan tertulis. Standar operasional prosedur (SOP) untuk surat berharga harus diasuransikan dan juga untuk produk elektronik juga harus diasuransikan dan menerima pengemasan kayu. Kendala yang biasanya terjadi dalam menjalankan prosedur administrasi jasa pengiriman barang di PT TIKI Tangerang adalah ada beberapa konsumen yang tidak terlalu terbuka dengan konten pengiriman, adanya hari libur nasional sehingga terjadi keterlambatan pengiriman, resi yang hilang, dan musibah alam. Secara keseluruhan kualitas administrasi umum yang diberikan kepada konsumen tidak diragukan lagi sangat bagus. Namun, PT TIKI Tangerang perlu ditingkatkan lagi mengenai kualitas dari pengiriman, yaitu: keandalan (reliability). Kata Kunci: Administrasi, Jasa, Pengiriman Barang ABSTRACT - In the development of commercial businesses today, entrepreneurs are encouraged to distribute their products to consumers and need inventory to distribute their products, especially service companies involved in logistics services or product shipments. In addition, currently supported by the world of the internet, which has become the most important part of the lives of many people, as well as the rapid growth of companies offered throughout the world online, such as manufacturing and retail. the growth of courier or logistics services everywhere, without the presence of courier services, the development of trade makes it impossible to continue to grow. The purpose of this study is: to find out how the administrative procedures for freight forwarding services at PT Citra Van Titipan Kilat Tangerang and to find out the constraints that are often experienced in carrying out administrative procedures for freight forwarding services at PT Citra. Van Titipan Kilat Tangerang The technique of collecting data through data collection is done by plunging directly and collecting data carried out by studying various written materials. Standard Operating Procedures (SOP) applied in companies are for securities to be insured and also for electronic products must be insured and given wooden packaging. Constraints that are common in carrying out administrative procedures for shipping services at PT TIKI Tangerang are that consumers are not too open to the contents of the shipment, there is a national holiday so that delivery delays occur, lost receipts, and natural disasters. Overall, the quality of administration provided by PT TIKI Tangerang to consumers is very good. However, there are several points that must be improved by PT TIKI Tangerang in terms of shipping quality, namely realability. Keywords: Administration, Services, Goods Delivery
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Sofiana, Arelia, and Ekra Sanggala. "Meminimalisirkan Gagal Antar di Kantor Pos Mojokerto dengan Metode DMAIC." Jurnal Media Teknik dan Sistem Industri 5, no. 1 (April 2, 2021): 1. http://dx.doi.org/10.35194/jmtsi.v5i1.1209.
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Service companies, especially in the logistics sector during the pandemic, are currently very much needed by many people. The increasing demand for package and mail delivery services is increasing day by day, must be balanced with service and timely delivery to the recipient. PT. Pos Indonesia (Persero) Kantor Pos Pemeriksaan (KPRK) Mojokerto 61300 is a company engaged in courier and logistics services which has a target to be able to provide better services for customers. However, the Mojokerto Inspection Post Office (KPRK) still has several problems, including the problem of delivery failure parcels and letters to recipients or what is commonly called the failure of the Standard Delivery Time. The purpose of this research is to minimize the occurrence of delivery failures parcels and letters and to increase Standard Delivery Time. Data obtained from observations, interviews and direct documentation in the field. The method used in this problem is to use the DMAIC method (Define, Measure, Analyze, Improve, Control). The results of the analysis and discussion through several calculations on the check sheet and Pareto diagram, it is known that delivery failed packages and letters for three months amounted to 3,406 items with the highest problem factors being incomplete addresses and moving recipients. To minimize these problems, human resources must be improved and improved.Perusahaan jasa khususnya bidang logistik pada masa pandemi saat ini sangat dibutuhkan oleh banyak masyarakat. Mewabahnya permintaan jasa pengiriman paket dan surat semakin hari semakin meningkat harus diimbangi dengan pelayanan dan pengiriman tepat waktu kepada penerima. PT. Pos Indonesia (Persero) Kantor Pos Pemeriksaan (KPRK) Mojokerto 61300 merupakan perusahaan bergerak dibidang jasa kurir dan logistik yang memiliki target untuk dapat memberikan pelayanan jasa yang lebih baik bagi pelanggan. Namun Kantor Pos Pemeriksaan (KPRK) Mojokerto masih memiliki beberapa permasalahan diantaranya permasalahan gagal antar kiriman paket dan surat kepada penerima atau biasa disebut ketidakberhasilan Standar Waktu Penyerahan (SWP). Tujuan penelitian ini adalah untuk meminimalisir terjadinya gagal antar kiriman paket dan surat serta meningkatkan Standar Waktu Penyerahan. Data diperoleh dari hasil observasi, wawancara dan dokumentasi langsung di lapangan. Metode yang digunakan dalam permasalahan ini adalah dengan menggunakan metode DMAIC (Define, Measure, Analyze, Improve, Control). Hasil dari analisis dan pembahasan melalui beberapa perhitungan pada check sheet dan diagram pareto maka diketahui gagal antar kiriman paket dan surat selama tiga bulan berjumlah 3.406 item dengan faktor permasalahan tertinggi alamat yang tidak lengkap dan penerima pindah. Untuk meminimalisirkan permasalhan tersebut maka SDM harus dilatih dan ditingkatkan.
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Meske, Christian, Iris Junglas, and Stefan Stieglitz. "Explaining the emergence of hedonic motivations in enterprise social networks and their impact on sustainable user engagement." Journal of Enterprise Information Management 32, no. 3 (June 4, 2019): 436–56. http://dx.doi.org/10.1108/jeim-08-2018-0177.
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Purpose Enterprise social networks (ESNs) in organizations have become an increasingly important technology to support the exchange of information and knowledge. Many ESN projects fail due to insufficient engagement in the long run, leading to the high risk of sunk costs. The purpose of this paper is to investigate how hedonic motivations, along with normative motivations, play an important role in determining an employee’s intention to continuously participate in ESN. Based on the Four-Drive Model and hence borrowing from behavioral economics, it is investigated how such hedonic motivations emerge in organizational ESNs. Design/methodology/approach This study is set within the context of a global enterprise of the logistics and courier industry. The authors first derived hypotheses from the Four-Drive Model to build the research model on the emergence of hedonic motivation. Then, the authors derived hypotheses from existing adoption literature regarding the impact of hedonic motivations and normative motivations on ESN use continuance. Following, a quantitative survey was conducted to test these hypotheses. In the study, structural equation modeling is applied, based on partial least squares. Findings The results show that the extent to which an ESN supports the drives to comprehend, acquire, bond and defend starkly influences an employee’s hedonic motivations. In addition, it is shown that hedonic motivations have a much stronger influence on use continuance than normative motivations. Originality/value Research on hedonic motivations in the work context is still underrepresented, in management science as well as information systems (IS) research. Hence, theoretical approaches to explain and predict the emergence of hedonic motivations in IS usage are missing. With the study, the authors will close this theoretical gap. The study contributes to IS research not only by evaluating the role of hedonic motivation for ESN usage, but also by providing an approach to explain key drivers behind it. To the best of the authors’ knowledge, this is the first study to empirically test the Four-Drive Model in a voluntary IS context, adding valuable knowledge about human behaviors in digital work environments.
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Choudhry, Omar H., and Ata M. Khan. "Effect of route guidance and route scheduling systems on courier pickup and delivery operations: a simulation study." Canadian Journal of Civil Engineering 28, no. 1 (February 1, 2001): 77–84. http://dx.doi.org/10.1139/l00-095.
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The efficiency of pickup-and-delivery (P&D) activities of urban courier is adversely impacted by traffic congestion and lack of logistical innovations. The high frequency of P&D tasks offers the opportunity to achieve substantial savings in time through the implementation of route optimization, route guidance, and scheduling innovations. These innovations would require the intelligent transportation systems (ITS) technologies for their implementation. This paper describes how such time savings can be obtained. For testing the effect of network and operating conditions on time savings, a simulation study was undertaken on synthesized networks and logistical requirements. The results show that route guidance and scheduling systems yield highly significant time savings in the P&D operation of the courier industry.Key words: courier, intelligent transportation systems, route guidance, route planning, simulation.
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Mohd, A., R. A. Rashid, A. H. F. Abdul Hamid, M. A. Sarijari, M. R. A. Rahim, H. Sayuti, and M. R. Abdul Rashid. "Development of android-based apps for courier service management." Indonesian Journal of Electrical Engineering and Computer Science 15, no. 2 (August 1, 2019): 1027. http://dx.doi.org/10.11591/ijeecs.v15.i2.pp1027-1036.
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E-commerce has grown exponentially over the years. The growth has been characterized by strong consumer demands and the increasing number of various products available online. This in turn creates a logistical problem and a high demand for an efficient courier service to support the growing markets. It is very important for courier service provider that the delivery of the parcel is being done as fast as possible. One of the courier service’s vital and most crucial business process is in the last mile parcel delivery. This is where an efficient delivery service will be of utmost importance. An efficient system needs to be developed in order to facilitate the interaction between the courier service provider and consumer to precisely determine the optimal route for the parcel delivery. In this paper, an Android-based application system for courier service management with last mile route tracking module is developed. It is a mobile application that eases the courier delivery personnel in finding their way to deliver the parcels to the customer’s doorstep. The application will guide the courier personnel to get a list of courier data such as address and contact information and then navigate them to the selected customers’ addresses based on traffic data retrieved from Google Maps API. It will choose the best route to the address and notify the customers before arriving so that the customers are ready to receive the parcel. This last mile route tracking for parcel delivery will provide the basis for an efficient courier service system.
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Gao, Yang, Xu Fang, and Shu Feng Wang. "Secure Circulation System of Privacy on Courier Receipts." Applied Mechanics and Materials 543-547 (March 2014): 3053–56. http://dx.doi.org/10.4028/www.scientific.net/amm.543-547.3053.
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As for Chinese express industry, it is high time to effectively protect consumers private information. Nowadays, the popular solution is to take two-dimensional codes as the carrier to directly encrypt and store consumers private information. However, this paper hasnt followed the old routine and seperated the privacy flow from the courier and item flow. Based on the Mobile Internet, Android Application and Cloud Storage, it redesigns traditional courier receipt, stores consumers private information in securer Cloud servers and realizes the Zero Rate of Exposure of consumers private information in the circulating process with two-dimensional codes as the key entrance connecting online servers and offline users. After practical tests, this system succeeds in securing the circulation of consumers privacy on courier receipts. Whats more, it can automatically update logistic information and improve the efficiency of sorting and delivering.