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Journal articles on the topic 'Courier service'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

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1

Setiawan, Tabah Heri, Ferdinand Beltsazar, Aden Aden, Gani Gunawan, and Ramzil Huda Zarista. "Graph coloring for determining courier frequency." Desimal: Jurnal Matematika 6, no. 3 (2023): 273. http://dx.doi.org/10.24042/djm.v6i3.18358.

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The exponential growth of online transactions in Indonesia has intensified the competition among courier service providers to ensure efficient goods delivery, prompting the need for exceptional performance. However, this surge has also brought forth various challenges, including imbalanced courier allocation, intricate delivery routes, and sprawling coverage areas, resulting in delays and extended working hours for couriers. This research, conducted in Jakarta, centers on a logistics and courier service company grappling with a critical courier shortage, leading to overburdened personnel and e

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Wang, Wenjie, and Yulu Yin. "The Antecedents of Courier Continuance Participation Intention: A Dyadic Analysis of Courier–Customer Interactions in Crowdsourcing Delivery." Systems 12, no. 11 (2024): 496. http://dx.doi.org/10.3390/systems12110496.

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Crowdsourcing delivery has emerged as an innovative solution for last-mile delivery in the sharing economy era. However, enhancing courier continuance participation intention is an increasing challenge for crowdsourcing delivery platforms due to the independence of crowdsourced couriers. Given that couriers and customers are subject to interdependencies and may influence each other in delivery service systems, this paper utilizes a dyadic analysis to examine how courier–customer interactions may influence the continuance participation intention of couriers. Specifically, we investigate the inf

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Ummal Khoiriyah. "Cash On Delivery (COD) dalam E-Commerce Perspektif Maslahah." Istidlal: Jurnal Ekonomi dan Hukum Islam 7, no. 2 (2023): 126–38. http://dx.doi.org/10.35316/istidlal.v7i2.540.

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Izzuddin's maslahah approach is a maslahah that combines moderate thinking and Sufism. So it is important to discuss the cash on delivery (COD) payment method contract in e-commerce from a maslahah perspective and its implementation to understand the contract and implementation of e-commerce couriers. This problem can be solved using qualitative descriptive research methods. Data can be obtained from interviews and several other sources. To describe courier contracts with the cash-on-delivery payment method in e-commerce by JNE and J&T service companies from the perspective of Maslahah Izz

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Lazarev, Andrey Borisovich. "Modern Russian Feldegers, who are they? Russian State' Courier Communication at the Present Stage." Genesis: исторические исследования, no. 9 (September 2022): 41–64. http://dx.doi.org/10.25136/2409-868x.2022.9.38610.

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The subject of the article is the following issues: the legal status and tasks of modern special state couriers, their differences from special communications staff, the requirements for candidates entering the service of federal courier communications, social guarantees of special couriers, the role of federal courier communications in the national security system of Russia at the present time. The object of the research of the article is the scientific domestic literature, legal documents related to the research topic. The purpose of the article is to disclose the issues that make up the sub

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Anvekar, Sandhya. "Courier Services in India: Concerns for Effective Service Delivery." Ushus - Journal of Business Management 6, no. 2 (2007): 83–90. http://dx.doi.org/10.12725/ujbm.11.8.

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The courier industry in India is like a vital link of communication between persons and corporations meant for individual and industrial benefits. It is an industry worth Rs. 50 billions and is on steady pace of development. More than 2300 courier companies operating in India, it is a challenge for the service provider of courier services to be unique, competent and provide effective service delivery. An insight into the crucial and critical incidents of service failure and strategizing by closing these failures will ensure effective service deliveries by the courier service providers. A

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Gossa, Jihad Sindhu, Khairun Nisa Meiah Ngafidin, and Sisilia Thya Safitri. "Analytic hierarchy process for evaluating the quality of courier services in e-commerce services from the perspective of Pos Indonesia Purwokerto." JURNAL INFOTEL 15, no. 3 (2023): 241–48. http://dx.doi.org/10.20895/infotel.v15i3.1016.

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E-commerce became one of the technological developments in Indonesia in the fourth industrial revolution. Since then, the daily needs transaction process has become accessible through the e-commerce platform. The rapid development of e-commerce is predicted to increase and thus encourage the development of courier services over the past period, making courier services an essential element that affects customer satisfaction in e-commerce services. An analysis of customer satisfaction in several e-commerce service providers towards customer reviews on Google Play conducted by Sasmita and a state

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Ejdys, Joanna, and Aleksandra Gulc. "Trust in Courier Services and Its Antecedents as a Determinant of Perceived Service Quality and Future Intention to Use Courier Service." Sustainability 12, no. 21 (2020): 9088. http://dx.doi.org/10.3390/su12219088.

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Service quality perceived by clients should be a crucial element in the process of co-creating sustainable services. This article aimed to examine relationships between five constructs: the usefulness of courier services, the ease of use of courier services, the trust in courier services, the service quality, and the future intention to use courier services. This research focuses on courier services. An electronic questionnaire was used to conduct confidential interviews. It was distributed between January and March 2019. The number of questionnaires returned by courier service customers amoun

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Yao, Liu, Nurul Izzah Mohd Shah, Fazeeda Mohamad, Jack Kie Cheng, Hong Ki An, and Ahmed N. Abdalla. "What Makes Courier Service Creative?—From Managing Logistics to Managing Knowledge." Sustainability 14, no. 21 (2022): 14630. http://dx.doi.org/10.3390/su142114630.

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The recent online business blossom has stimulated the soaring demand for logistics service, or rather, courier service, which emerged as a robust momentum of economic growth worldwide. So, to satisfy the fast-changing online businesses, courier services have been urged to be more creative to ensure the desired efficient movement of goods and services along the supply chain, especially in logistics and parcel deliveries. How could the courier service be more creative? What makes courier service creative has not yet been fully explored. Therefore, this study aimed to unveil the antecedents of cr

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Kah, Fai Liew, Siew Lam Weng, Hoe Lam Weng, and Khee Er Ka. "Evaluation on the Preference of Courier Services Using Integrated AHP-TOPSIS Model." Journal of Advanced Research Design 125, no. 1 (2025): 24–41. https://doi.org/10.37934/ard.125.2441.

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Courier services are businesses that deliver documents, parcels and heavy products from one place to another. Courier services are gaining popularity nowadays due to their efficient and reliable delivery. However, the existence of many courier service companies today has led to fierce commercial competition both domestically and globally. Since there are many decision alternatives and criteria to consider, consumers face a significant challenge in choosing the best courier service. As a result, selecting the optimal courier service involves a process of Multi-Criteria Decision Making (MCDM). T

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WANG XIANGUANG, HU DAN, XIE LINGLING, and BI XIAOYAN. "Service Quality and Customers Trust Towards Crafting Business Strategy for Courier Service Company." Journal of Business and Management Studies 7, no. 1 (2025): 62–80. https://doi.org/10.32996/jbms.2025.7.1.5.

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Particularly as individuals migrate from conventional to online shopping because of the epidemic, courier services are essential for the economy. Establishing long-term bonds and guaranteeing consistent and trustworthy services depend on confidence. Service quality can be hampered, though, by road congestion and unsuccessful deliveries. This study evaluates consumer trust in courier services by means of the SERVQUAL model; therefore, it addresses service quality. More perceived performance suggests more improved service quality. Evaluating service quality enables operators to modify their acti

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Pan, Yan, Junhui Gao, Jiashun Duan, et al. "Pioneering Cooperative Air-Ground Instant Delivery Using UAVs and Crowdsourced Couriers." Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies 8, no. 4 (2024): 1–26. http://dx.doi.org/10.1145/3699722.

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Instant delivery, which has a strict time limit, has become a fundamental service in modern cities. Increasing demands and labor shortages make efficient instant delivery more challenging. Recently, the industry has recruited Unmanned Aerial Vehicles (UAVs) and part-time couriers to address this critical issue. However, the inherent delivery ability of crowdsourced couriers and the limited battery capacity of UAVs make them hard to solely meet the rapidly increasing instant delivery demands. Therefore, this paper proposes the first air-ground cooperative UAV and Courier Delivery paradigm, call

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Marwin, Marwin, Helma Maraliza, and Muhammad Akbar Nugraha S. "Praktek Pengupahan Kurir Barang Di Id ExPress Perspektif Hukum Ekonomi Syari’ah." ASAS 15, no. 02 (2024): 110. http://dx.doi.org/10.24042/asas.v15i02.17926.

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The more advanced about freight forwarding services in the modern era, many people now like to send goods through freight forwarding services such as one of Id Express to facilitate people in carrying out goods delivery activities, where consumers only pay service wages to the Id Express after a transaction where the determination of service wages is carried out by the Id Express. The focus of this research is how the practice of paying couriers for goods in Id Express and seen from the perspective of shari'ah economic law? The purpose of this study is to know and analyze the practice of payin

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Yulianti, Wa Ode, Teng Berlianty, and Nancy Silvana Haliwela. "Tanggungjawab Grab Express Terhadap Konsumen Dalam Jasa Pengantaran Barang." TATOHI: Jurnal Ilmu Hukum 4, no. 2 (2024): 119. http://dx.doi.org/10.47268/tatohi.v4i2.2128.

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Introduction: Grab Express is a goods delivery service provided by the Grab company for people in Indonesia, grab express offers services to consumers in the form of services with drivers/couriers as business partners of the Grab Indonesia company. However, the services provided by the grab express company still have various irregularities committed by drivers/couriers to consumers who use grab express services.Purposes of the Research: This study aims to identify and describe the legal relationship between Grab Express and consumers in goods delivery services and this research also aims to an

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Othman, Abdul Kadir, Ahmad Zuhairi Zainuddin, Ahmad Aqiff Amsyar Mohd Zaidi, et al. "What Makes Customers Choose Certain Courier Services Over the Others?" Information Management and Business Review 16, no. 3S(I)a (2024): 699–706. http://dx.doi.org/10.22610/imbr.v16i3s(i)a.4232.

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The COVID-19 pandemic has proliferated courier service companies due to increasing customer demand. Customers prefer some courier service companies over others because of certain factors, including timeliness, order discrepancy, personal contact quality, order condition, and operational information sharing. The study investigates the factors contributing to customer satisfaction when choosing courier services. A survey questionnaire was distributed to customers to gauge their overall level of satisfaction and assessment of potential contributing factors. Respondents were selected from those wh

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Majid, Dzikri Fauzul, and Setyawan Wibisono. "Sistem Pendukung Keputusan dalam Pemilihan Jasa Kurir Terbaik Menggunakan Metode AHP-WASPAS." Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) 8, no. 2 (2024): 486–90. http://dx.doi.org/10.35870/jtik.v8i2.1971.

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This research aims to develop a decision support system to assist in selecting the best courier service based on specific criteria. The applied method involves using the Analytical Hierarchy Process (AHP) combined with the Weighted Aggregated Sum Product Assessment (WASPAS) method to ensure accuracy in choosing the criteria for selecting the best courier service. The criteria used in this research for selecting a courier service include delivery cost, delivery speed, number of branches, and service quality. The AHP method is utilized to generate relative weight values for each criterion, while

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Teoh, Teoh Yeon Kin, Suzanawati Abu Hasan, and Siti Nur Atikah Zahari. "Data Envelopment Analysis for Malaysia Courier Services Performance and Customer Satisfaction." Journal of Computing Research and Innovation 5, no. 3 (2020): 25–33. http://dx.doi.org/10.24191/jcrinn.v5i3.135.

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One of the key issues of the current courier services in Malaysia is the efficiency of the courier itself. In today's competition, many factors have recognized that influence the efficiency of courier services. Hence, numbers of analytical models and formu las were introduced to measure the efficiency of courier service. This paper presents a practical approach for identifying the level of customers’ satisfaction towards courier service companies using Data Envelopment Analysis and four courier services whic h were Poslaju, City - Link Express , J&T Expres s, and GD Express in Hulu Terengg

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Pei Fun Lee, Weng Siew Lam, Weng Hoe Lam, and Wein Kei Muck. "Multi-Criteria Decision Analysis on the Preference of Courier Service Providers with Analytic Hierarchy Process Model." Journal of Advanced Research in Applied Sciences and Engineering Technology 35, no. 2 (2023): 94–103. http://dx.doi.org/10.37934/araset.35.2.94103.

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The rising interest in E-commerce has increased the reliance on courier service providers in Malaysia. However, the logistical performances of the courier service providers in Malaysia still require improvement especially in the enhancement of information system adoption as the providers are suffering from bottlenecks in some hubs and centres which affect the satisfaction of clients and the reputation of the online retailers. Online retailers place high concern in the performances of the courier service providers as their services affect the sales and revenues of the online retailers. Therefor

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Ela Kurnia, Wisnu Sagantara, and Syamsul Hidayat. "Analisis Kepuasan Masyarakat Terhadap Pelayanan JNE." Student Research Journal 2, no. 1 (2024): 272–82. https://doi.org/10.55606/srjyappi.v2i1.1035.

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The aim of this research is to find out how the quality of goods delivery or courier services affects JNE customer satisfaction. The population of this research is consumers who use JNE delivery services. The technique used in collecting data is using Google Form. The first stage we carried out was distributing the questionnaire URL via Whatapps to people who use JNE courier services. The target we hoped for was 100 respondents, and we managed to get it in approximately 3 weeks. In this research, there are 10 indicator questions that respondents must fill in, with each choice having a differen

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Mendoza, Xavier Lawrence D., Sherina B. Pichay, and Jerico B. Tadeo. "Utilization Of Modified SERVQUAL Model in Crafting Strategies Among Courier Services." International Journal of Multidisciplinary: Applied Business and Education Research 4, no. 3 (2023): 701–12. http://dx.doi.org/10.11594/ijmaber.04.03.03.

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Pandemic has a big impact on the whole economy especially on the business industry, most of the businesses are forcibly closed down due to the pandemic, and due to the safety measurements of the government, and businesses such as courier services are playing a vital role in building the gap between the customers and businesses. Hence, the study aimed to determine the customers’ evaluation on service quality of courier services in Tanza, Cavite. The researchers used a descriptive-correlational research design in this study. The result of the study depicted that majority of the courier service c

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Gulc, Aleksandra. "Multi-stakeholder perspective of courier service quality in B2C e-commerce." PLOS ONE 16, no. 5 (2021): e0251728. http://dx.doi.org/10.1371/journal.pone.0251728.

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Under conditions of the rapidly developing e-commerce sector especially during pandemic, ensuring high quality of courier service is essential both for clients, as well as courier companies. However, the literature lacks research linking the perspective of clients and organization in the context of courier service quality. The study aims to identify the factors determining courier service quality, their functions and interrelationships in business-to-customer (B2C) e-commerce. The main effect of research is the relational model, which is an original and complex approach to courier service qual

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Tokarski, Daniel, and Anna Dąbrowska. "The impact of logistics and marketing customer service on courier services." Scientific Papers of Silesian University of Technology. Organization and Management Series 2023, no. 178 (2023): 673–82. http://dx.doi.org/10.29119/1641-3466.2023.178.36.

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Purpose: The aim of the study was to analyze the importance of logistics and customer service marketing in courier services on the DHL platform. In addition, the scale of influence of the marketing of the courier company in question on consumer decisions is suspicious. Design/methodology/approach: The choice fell on the survey as a research method that gave the opportunity to analyze the researched problems from different perspectives, dealing with many issues at the same time, and also through the possibility of reaching more people from the research group. Findings: It has been shown that ac

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Śwircz, Maciej Piotr, and Dariusz Racz. "Choosing a Courier Service: Factors in Customer Preference." Olsztyn Economic Journal 16, no. 2 (2021): 237–49. http://dx.doi.org/10.31648/oej.7968.

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Courier services are an integral part of logistic customer service and constitute a vital element from the standpoint of customer satisfaction. The aim of this paper is to identify the factors which inform customer decisions to choose a courier service by means of a survey conducted with a randomly selected group of respondents. The results were obtained using a questionnaire made available ONLINE. Decisions concerning the choice of a particular courier company depend on many factors, i.e. shipping price, timeliness of delivery, waiting time, as well as order completion time and customer servi

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Sholahuddin, Muhammad, Agus Supriatman, and Teguh Ikhlas Ramadhan. "Implementasi Algoritma Dijkstra Penentuan Rute Terdekat Untuk Pengiriman Barang Berbasis Android." JURNAL AMPLIFIER : JURNAL ILMIAH BIDANG TEKNIK ELEKTRO DAN KOMPUTER 15, no. 1 (2025): 1–8. https://doi.org/10.33369/jamplifier.v15i1.33813.

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Courier services are a service that facilitates the delivery of various types of goods between locations with security guaranteed by the service provider. Goods delivery encompasses logistics, products, and documents. The growth of the courier service industry, reflected in the increasing trust of the public, demonstrates the importance of timely delivery in the business. Timeliness is a key factor in the courier business, however, couriers often face difficulties in locating recipients and experience delays due to difficulties in finding the nearest routes. Therefore, finding the nearest rout

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Kucharbaeva, K. Zh, Sh N. Orynbayeva, and L. T. Sarttarova. "Study of qualitative indicators of combined textured materials for special clothing of express delivery courier." Journal of Almaty Technological University 143, no. 1 (2024): 181–87. http://dx.doi.org/10.48184/2304-568x-2024-1-181-187.

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The article considered the effective issues of preparing a set of quality of special clothes for express delivery courier service, strengthening corporate culture and promoting the brand. The special uniform of the employees ensures the reputation and reliability of the service companies, which increases the professional image of the service. A special uniform, made of textured materials mixed with corporate colors, allows customers to immediately identify the field of service, increases its recognition in this field and the loyalty of its work. In the preparation of express delivery courier c

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Idelbayeva, N. A., A. Burkitbay, M. A. Ormanova, Ye Takey, and T. Ongar. "Development of a method for producing fire-resistant and biocidal non-woven material from linen and wool fibers." Journal of Almaty Technological University 143, no. 1 (2024): 173–81. http://dx.doi.org/10.48184/2304-568x-2024-1-173-181.

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The article considered the effective issues of preparing a set of quality of special clothes for express delivery courier service, strengthening corporate culture and promoting the brand. The special uniform of the employees ensures the reputation and reliability of the service companies, which increases the professional image of the service. A special uniform, made of textured materials mixed with corporate colors, allows customers to immediately identify the field of service, increases its recognition in this field and the loyalty of its work. In the preparation of express delivery courier c

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Yawalkar, Dr Prashant. "Courier Tracking System." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 02 (2024): 1–13. http://dx.doi.org/10.55041/ijsrem28782.

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The Courier Tracking System is a critical component of modern logistics, enabling efficient parcel management, real-time monitoring, and seamless customer service. This abstract provides an overview of a comprehensive Courier Tracking System designed to streamline the courier industry, enhance operational efficiency, and improve customer satisfaction. The system incorporates various technologies such as GPS, RFID, and online platforms to create a unified, end-to-end tracking solution. Couriers are equipped with GPS-enabled devices to provide real-time location information, ensuring precise par

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Erfina, Adhitia, and Muhamad Fani Al-shufi. "ANALISIS SENTIMEN APLIKASI JASA KURIR DI PLAY STORE MENGGUNAKAN ALGORITMA NAIVE BAYES." Jurnal Sistem Informasi dan Informatika (Simika) 5, no. 2 (2022): 103–10. http://dx.doi.org/10.47080/simika.v5i2.1789.

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Along with the passage of sales through the marketplace. The courier service industry has also experienced an increase. There are many choices of courier services to choose from, each courier service has different qualities depending on how the service provided by the courier service to customers. To find out the quality of courier services, this research was carried out, this research was conducted on courier service applications on Playstore, usually the best application predicate is for applications with a high number of downloads and ratings, while comments from users must also be consider

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Novitasari, Nia, and Nashirudin Anwar. "Enhanced Technology for Logistics Courier Delivery Using RFID Label to Minimize Processing Time." JOIV : International Journal on Informatics Visualization 6, no. 3 (2022): 610. http://dx.doi.org/10.30630/joiv.6.3.1229.

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Courier services have become a sector that has experienced a growth spurt during the Covid-19 pandemic. The soaring growth of courier services is due to e-commerce in Indonesia. Increased people's digital activities show this during the pandemic, including online or online shopping. Data from the Indonesian Ministry of Finance shows that purchase transactions via e-commerce increased 18.1 percent to 98.3 million, with a total transaction value of 9.9 percent to Rp20.7 trillion. Fast and efficient delivery and pick-up of goods is the core operation of courier services. The biggest challenge for

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Kosamu, Mwansa, and Bupe G. Mutono Mwanza. "Investigating the Effect of Service Quality on Customer Behaviour in Courier Service Industry in Lusaka." African Journal of Commercial Studies 6, no. 2 (2025): 106–18. https://doi.org/10.59413/ajocs/v6.i2.10.

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This study investigated the effect of service quality on customer behavior in Lusaka’s courier service industry. It focused on addressing the problem of customer dissatisfaction and behaviour due to the quality of service in the courier industry with the main aim of the study that was to investigate how service quality affects customer behavior in Lusaka’s courier industry while the primary objectives were to identify key dimensions of service quality that impact customer satisfaction, explore the challenges customers face, and propose strategies for improving customer retention. The study was

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Chen, Ming-fei, Yan-qiu Liu, Yang Song, and Qi Sun. "A Contract Coordination Model of Dual-Channel Delivery between UAVs and Couriers Considering the Uncertainty of Delivery for Last Mile." Discrete Dynamics in Nature and Society 2019 (December 8, 2019): 1–11. http://dx.doi.org/10.1155/2019/6214359.

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For the traditional last-kilometer delivery, commodities are sent from the distribution center to the distribution transfer station, which are then delivered by the couriers from the distribution transfer station to the consumers. This single distribution channel cannot prioritize services for consumers closer to the distribution center, resulting in a waste of distribution resources. To deal with the last-kilometer delivery problem, this paper attempts to build a dual-channel distribution system consisting of UAVs and couriers. And the impact of the market allocation proportion on the expecte

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Ramadhan, Anzala Sahru, and Nicholas Marpaung. "PENGARUH WORD OF MOUTH, DISSATISFACTION, VARIETY SEEKING TERHADAP BRAND SWITCHING JASA KURIR J&T EXPRESS." TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN 4, no. 2 (2024): 132–46. http://dx.doi.org/10.55047/transekonomika.v4i2.619.

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The intense competition among courier service brands has led some consumers to choose to use J&T Express because it is considered better than other courier service brands. Factors that can influence this brand switching are word of mouth information from consumers, dissatisfaction, and the search for new variations. This study aims to analyze the influence of word of mouth on brand switching in J&T Express courier services, analyze the influence of dissatisfaction on brand switching in J&T Express courier services, analyze the influence of variety seeking on brand switching in J&am

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Rowell, Agliones Diaz. "Quality of Service of Selected Courier Service Company in Cabanatuan City: It's Implication to Customer Satisfaction." International Journal of Management Sciences and Business Research 7, no. 11 (2018): 162–68. https://doi.org/10.5281/zenodo.3490197.

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The study was prepared in the conjecture that customer satisfaction reflects the quality of service of a company. Thus, this study aims to determine the customer satisfaction on the services provided by selected courier services in Cabanatuan City, Nueva Ecija for the further implication of satisfaction in meeting customers’ expectation. The study used the descriptive-quantitative method of research. This research method is a combination of two model; descriptive and quantitative. More specifically, the researchers want to know the relationship between respondents’ socio-demographi

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Et. al., Mohd Fathi Abu Yaziz. "The Impact of Customer Service, Insurance and Luggage Delivery Towards Logistics Customer Satisfaction in Pandemic Situation." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 3 (2021): 4999–5004. http://dx.doi.org/10.17762/turcomat.v12i3.2013.

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As the pandemic of Covid 19 has directly affected the business industry, the business model has changed, including the logistics industry, especially the courier company. Courier company has benefited the most during this pandemic situation as the e-commerce business flourished. Enhanced service by courier company is crucial as stiff competition in the industry. Therefore, this study explores the impact of customer service, insurance, and luggage delivery on logistics customer satisfaction. A quantitative method was employed to analyse the effects of enhanced services of customer services, ins

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Permana, Erwin. "The Effect of Transformational Leadership on Business Performance Through Business Agility Expedition Services." Jurnal Manajemen Teknologi 21, no. 2 (2022): 205–18. http://dx.doi.org/10.12695/jmt.2022.21.2.6.

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Abstract. The Covid-19 pandemic has put pressure on various business sectors because social distancing policies have resulted in significantly reduced interactions between humans. So expedition services are the choice to meet most human needs. So that the shipping service business is a business that is experiencing rapid development during the pandemic. This study aims to analyze: 1) the influence of transformational leadership on the business performance of courier service, 2) the influence of transformational leadership on the business agility of courier service, 3) the influence of business

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Gulc, Aleksandra. "Determinants of Courier Service Quality in e-Commerce from Customers’ Perspective." Quality Innovation Prosperity 24, no. 2 (2020): 137. http://dx.doi.org/10.12776/qip.v24i2.1438.

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<p><strong>Purpose:</strong> In recent years, the increasing popularity of e-commerce has become a driving force behind the development of courier service both in Poland and worldwide. In order to face growing competition on courier market and meet clients’ expectations, one of the crucial strategic goal of courier operators is to provide high quality service. The aim of the article is to identify and classify the key factors which determine the perception of courier service quality by customers shopping online.</p><p><strong>Methodology/Approach:</strong

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Suryana, Lilis. "Performance Model of Courier Service in Pademangan, North Jakarta: Discipline, Incentives, and Competence." Dinasti International Journal of Economics, Finance & Accounting 5, no. 5 (2024): 5254–61. https://doi.org/10.38035/dijefa.v5i5.3432.

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This study aims to analyze the performance of couriers in the expedition industry in the Pademangan area of North Jakarta. The research sample does not include the entire population but only a subset. The sampling method follows the theory of Hair, which provides guidelines for determining sample size in structural equation modeling (SEM). Data for this research were collected directly through a questionnaire, which is a measurement tool containing a series of written questions or statements given to respondents to gather responses relevant to the research needs. Primary data were obtained fro

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Knepper, Mark A. "Courier service for ammonia." Nature 456, no. 7220 (2008): 336–37. http://dx.doi.org/10.1038/456336a.

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Gulc, Aleksandra. "Courier service quality from the clients’ perspective." Engineering Management in Production and Services 9, no. 1 (2017): 36–45. http://dx.doi.org/10.1515/emj-2017-0004.

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Abstract The aim of the study is a critical analysis of literature concerning the evaluation of courier service quality and verification if client expectations towards courier service quality change in time considering the perspective of future 5–10 years. Research methods include the theoretical analysis of scientific literature, CAWI survey and statistical analysis of obtained data. The literature overview has shown the lack of clearly defined evaluation constructs of courier service quality together with the criteria and weight, one universal commonly used measuring scale for evaluation of

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Shi, Xiao-Mei, and Young-Hyo Ahn. "A Study on the Effect of Service Quality of Chinese Courier on Customer Satisfaction and Continuous Use Intention." Korean Logistics Research Association 34, no. 4 (2024): 51–59. http://dx.doi.org/10.17825/klr.2024.34.4.51.

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As an important part of the postal industry after the reform and opening up, Chinese courier services have made rapid development. However, there are also problems with the development of Chinese courier companies, such as uneven service quality and difficulty in protecting the rights and interests of users. With the increasingly explosive development of e-commerce such as C2C, problems are increasing along with the rapid development of the courier industry. Whether it is the final stage of online marketing and distribution or the service industry, the overall service quality of the courier in

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Siahaan, Ricardho, Ramlani Lina Sinaulan, and Mohamad Ismed. "LEGAL RESPONSIBILITY FOR THE ROLE OF ONLINE TRANSPORTATION COURIER SERVICES IN DRUG TRAFFICKING." POLICY, LAW, NOTARY AND REGULATORY ISSUES (POLRI) 2, no. 1 (2023): 52–66. http://dx.doi.org/10.55047/polri.v2i1.530.

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In this modern period, drug trafficking in Indonesia has adopted a new mode of operation, with drug traffickers utilizing online transportation courier services to facilitate drug delivery to their destination, in an effort to avoid and/or reduce the risk of legal proceedings. The purpose of this research is to analyze and determine the existence of law enforcement problems in handling the role of online transportation courier services that help drug trafficking. This research uses Normative Juridical methodology. The data used for the formulation of the problem is secondary data consisting of

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Purnamasari, Citra Dewi, and Amelia Santoso. "Vehicle Routing Problem (VRP) for courier service: A review." MATEC Web of Conferences 204 (2018): 07007. http://dx.doi.org/10.1051/matecconf/201820407007.

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The internet development access is really very fast and change all aspects for life activities include buying and selling transactions of goods or services that can arrange online or also called e-commerce which courier service influence. The courier basic operational is logistics of a supply chain. Transportation is a vital component in logistics management because it becomes the largest cost component in its activities that is about 50-60% of the total logistics costs. The purpose of this study is to find out what kind of vehicle routing problem (VRP) is used for courier service so can be us

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Saddam, Muhammad, and Raihan Iskandar. "Pengaruh Harga, Kualitas Pelayanan dan Kecepatan Pengiriman terhadap Keputusan Menggunakan Jasa Kurir Sicepat Express Cabang Bireuen." Singkite Journal 2, no. 3 (2023): 68–78. https://doi.org/10.63855/skt.v2i3.32.

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This research aims to prove the existence of a link in the form of (a) a causal relationship between shipping price factors, service and delivery speed of the Sicepat Express Bieuen Branch courier service. (b) The direct and indirect influence of each factor of delivery price, service quality and delivery speed on consumer decisions for the Sicepat Express Bieuen Branch courier service. A survey of 50 consumers and analysis using a statistical path model shows:(1) there is a relationship The causal category is quite close between the variables of delivery price and service quality, namely 0.52

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Rorim, Panday, and Adinda Putri. "Assignment Optimization of Courier Services Using Hungarian Method: Case Study." International Journal of Management and Economics Invention 08, no. 08 (2022): 2583–93. https://doi.org/10.5281/zenodo.6997150.

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Abstract The Covid-19 pandemic has made the online shopping system become more increased. This has an impact on increasing expedition service activities to be able to serve in the shipping process. One of them is CV. Anteraja Margahayu branch which has 22 couriers to deliver packages to 11 delivery points. Problems that are often occur are related to the allocation of couriers for delivery that must be finished. This study aims to optimize courier assignments. The method used in this research is descriptive exploratory research method with a quantitative approach. The population in this study

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Chew, Pei Qi, Le Cheong, Zhi Ying Chin, et al. "Do You Like Online Shopping? A Case Study Courier Service Quality and Customer Satisfaction Between Malaysia, Indonesia, and India." International Journal of Accounting & Finance in Asia Pasific 7, no. 3 (2024): 478–192. http://dx.doi.org/10.32535/ijafap.v7i3.3576.

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The surge in online shopping has led to a growing demand for courier services, making it crucial to understand how service quality impacts customer satisfaction. This study aims to evaluate the effect of five key service quality dimensions—tangibility, reliability, responsiveness, assurance, and empathy—on customer satisfaction in the courier industry across Malaysia, India, and Indonesia. An online survey was conducted with 150 respondents from Universiti Sains Malaysia (USM), Universitas Brawijaya, Indonesia, CMS Business School, India, and IMS Engineering School, India. Regression analysis

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Chew, Pei Qi, Le Cheong, Zhi Ying Chin, et al. "Do You Like Online Shopping? A Case Study Courier Service Quality and Customer Satisfaction Between Malaysia, Indonesia, and India." International Journal of Accounting & Finance in Asia Pasific 7, no. 3 (2024): 478–92. https://doi.org/10.32535/ijafap.v7i3.3620.

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The surge in online shopping has led to a growing demand for courier services, making it crucial to understand how service quality impacts customer satisfaction. This study aims to evaluate the effect of five key service quality dimensions—tangibility, reliability, responsiveness, assurance, and empathy—on customer satisfaction in the courier industry across Malaysia, India, and Indonesia. An online survey was conducted with 150 respondents from Universiti Sains Malaysia (USM), Universitas Brawijaya, Indonesia, CMS Business School, India, and IMS Engineering School, India. Regression analysis

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Porębska, Ewelina, Jacek Caban, and Mateusz Sopoćko. "Development of courier services in Poland." Transport and Communications 3, no. 1 (2015): 22–25. http://dx.doi.org/10.26552/tac.c.2015.1.5.

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The article presents the genesis of courier services in Poland, since the first such businesses in 1982. Courier companies in Poland are relatively short on the market, holding the prominent place in the economy of the country. The courier services in comparison with the countries of Western Europe are still in the development stage. After 2000 began the process of merger of best organised national courier companies by the largest global companies. In the article are presented factors affecting development of courier service in Poland, as well as the changes, which occurred within a few years,

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Sekarsari, Nhan Cantik Anindhita, and Ichmi Yani Arinda Rohmah. "Geruzz Courier's Social Contribution as an Online Courier, East Lombok District." Jurnal Humaya: Jurnal Hukum, Humaniora, Masyarakat, dan Budaya 3, no. 2 (2023): 201–12. http://dx.doi.org/10.33830/humaya.v3i2.5354.

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In the digital era, there is rapid growth in online shopping activities. Buyers can easily transact with merchants located in various locations around the world. Furthermore, the transacted goods will be sent via online courier service. In the process of distributing goods, online couriers function as a means of communication between sellers and buyers in doing something transaction ordered goods through online courier. Online couriers make it very easy for public in do booking items that will be ordered by the same consumer. This paper aims to examine the social capital and instrumental motiv

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Fauziah, Annisa Fitri, and Rahmat Budi Santoso. "ANALISIS FAKTOR PENENTU KEUNGGULAN BERSAING PADA LAYANAN JASA KURIR (Studi Pada J&T Express Kabupaten Kendal)." Jurnal Publikasi Manajemen Informatika 4, no. 1 (2025): 168–78. https://doi.org/10.55606/jupumi.v4i1.3659.

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This study aims to identify the determining factors of Competitive Advantage in J&T Express Courier Services in Kendal Regency, Central Java. The research sample consists of 400 respondents from 20 districts in Kendal Regency. The analysis technique used in this study is multiple linear regression analysis. The results of this study show that Marketing Mix, Service Quality, and Brand Trust are key factors determining Competitive Advantage in the case of J&T Express Courier Services in Kendal Regency. This study also highlights that there are other factors, aside from the variables exam

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Mohd, A., R. A. Rashid, A. H. F. Abdul Hamid, et al. "Development of android-based apps for courier service management." Indonesian Journal of Electrical Engineering and Computer Science 15, no. 2 (2019): 1027. http://dx.doi.org/10.11591/ijeecs.v15.i2.pp1027-1036.

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E-commerce has grown exponentially over the years. The growth has been characterized by strong consumer demands and the increasing number of various products available online. This in turn creates a logistical problem and a high demand for an efficient courier service to support the growing markets. It is very important for courier service provider that the delivery of the parcel is being done as fast as possible. One of the courier service’s vital and most crucial business process is in the last mile parcel delivery. This is where an efficient delivery service will be of utmost importance. An

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Kiran, Rohan, and Dr Mohammed Tajammul. "E-Auction for Courier Service." International Journal for Research in Applied Science and Engineering Technology 10, no. 2 (2022): 707–11. http://dx.doi.org/10.22214/ijraset.2022.40332.

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Abstract: Auctions have been there since a long time, with advancement in technology everything from food to clothes can be bought and sold at the comfort of your home; similarly auctions have shifted to electronic medium as well. We have sites like eBay where e-auctions are done. Since auctions are usually of commodity/goods this project aims to do it for services that courier companies are offering. The problem that we’re trying to solve is to make a hassle-free system for the customers as well as the service provider where both are authentic, and the privacy of the customer is maintained wh

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