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Journal articles on the topic 'Crew communication'

Author: Grafiati

Published: 30 May 2022

Last updated: 19 July 2025

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1

Harvey, Craig M., Mike Reynolds, Andrea L. Pacley, Richard J. Koubek, and Albert J. Rehmann. "Effects of the Controller-to-Pilot Data Link (Datalink) on Crew Communication." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 46, no. 1 (2002): 61–65. http://dx.doi.org/10.1177/154193120204600113.

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This paper discusses a Federal Aviation Administration (FAA) manned simulation study that investigated the effects of Controller-to-Pilot Data Link (datalink) on crew communications. Professional pilots participated in high fidelity simulation tests where crews received Air Traffic Controller (ATC) messages through the datalink. The results were compared to a similar study conducted where crews only communicated by radio to controllers. Results demonstrate that the nature of crew communications within the flight deck do change because of datalink. Unlike in the past where crews became aware of

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2

Straus, Susan G., and Russell S. Cooper. "Crew Structure, Automation and Communication: Interaction of Social and Technological Factors on Complex Systems Performance." Proceedings of the Human Factors Society Annual Meeting 33, no. 13 (1989): 783–87. http://dx.doi.org/10.1177/154193128903301303.

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The effects of automation and task group social structure on group communication and performance are investigated in a simulated flight experiment. Fifty, two-person crews flew a ninety minute mission in a fully instrumented, GAT-II simulator. Crews were composed to be either homogeneous or heterogeneous with respect to crew members' flight experience and age. Approximately half of the crews flew with the aid of automated control; the other half flew manually. All cockpit communications were recorded and subjected to content analysis. Based on the analysis of twenty-four transcripts, there was

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3

Supolkina, N. S., D. M. Shved, А. К. Yusupova, А. М. Nosovsky, Т. R. Kanaeva, and V. I. Gushchin. "DYNAMICS OF THE CREW-MCC COMMUNICATION IN ISOLATION STUDIES OF 120- AND 240-DAY DAYS IN DURATION (PROJECTS SIRIUS-19 AND SIRIUS-21)." Aerospace and Environmental Medicine 58, no. 6 (2024): 55–62. https://doi.org/10.21687/0233-528x-2024-58-6-55-62.

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Observations of the communicative behavior in the 120- and 240-d isolation studies enrich the long experience of content analysis of communications within the closed circuit of crew-Mission control center (MCC) in space mission simulation studies. The data confirm the previously established relationship between workload and style of crew communication with MCC. In addition, the paper describes how mission duration, crew training and cohesion influence the structure of communication.

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4

Sevilla, Vinta, and Ferry Fernando. "LEADERSHIP COMMUNICATION SKILL ON BOARD VESSEL." Book Chapters of The 1st Jakarta International Conference on Social Sciences and Humanities (JICoSSH) 2 (February 2, 2019): 221–28. http://dx.doi.org/10.33822/jicossh.v2i1.15.

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In the maritime world, there are sailors from all over the world who work on a ship. The various cultural backgrounds brought by each crew certainly cannot be denied the same thing. A ship captain must have the ability to lead his ship's crews from various nationalities and cultures. Will be a leader for more responsibility in uniting tasks to carry out the task while on board. Once the complexity of responsibility is inevitable. This paper will discuss how leadership communication skills and a ship captain in command of the crews, interpersonal communication and leadership communication.

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5

Dyer, Sue. "The Root Causes of Poor Communication." CoatingsPro 6, no. 5 (2006): 32–34. https://doi.org/10.5006/cp2006_6_5-32.

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6

Kosnik, Linda K., and Jeff Brown. "Crew resource management improves communication." OR Nurse 1, no. 2 (2007): 47–48. http://dx.doi.org/10.1097/01.orn.0000263213.52060.ef.

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7

Lozano, Mary L., and Clifford K. Wong. "Multicultural Human Factors Concerns aboard the International Space Station Alpha." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 39, no. 13 (1995): 912–16. http://dx.doi.org/10.1177/154193129503901313.

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As we enter the 21st century, we can expect an increase of international spaceflight missions made up of crew members from different cultures. This study assesses the potential effects of cultural and interpersonal communication factors on crew interaction and crew operations for multicultural spaceflight crews. During international missions, crew members from different countries will be living and working together within the confined and isolated quarters of their spacecraft. On many International Space Station Alpha missions, a crew will consist of Canadian, European, Japanese, and U.S. pers

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Pandit, Bhavana, Alex Albert, Yashwardhan Patil, and Ahmed Al-Bayati. "Fostering Safety Communication among Construction Workers: Role of Safety Climate and Crew-Level Cohesion." International Journal of Environmental Research and Public Health 16, no. 1 (2018): 71. http://dx.doi.org/10.3390/ijerph16010071.

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Safety communication among construction workers is fundamental to effective safety management. However, evidence suggests that poor safety communication is a common problem in construction workplaces. In fact, previous research has unveiled a number of systemic barriers to effective safety communication in the construction industry. When workers do not sufficiently communicate relevant safety hazards and appropriate injury prevention measures, unexpected injuries can follow. Therefore, research examining factors that promote or impede effective safety communication is necessary. Towards achiev

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9

Supolkina, N. S., V. I. Gushchin, D. M. Shved, et al. "SPECIAL FEATURES OF COSMONAUTS' STYLES OF COMMUNICATION WITH THE MISSION CONTROL CENTER UNDER VARIOUS WORKLOAD LEVELS." Aerospace and Environmental Medicine 57, no. 6 (2023): 35–43. http://dx.doi.org/10.21687/0233-528x-2023-57-6-35-43.

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Space experiment CONTENT was focused on studying the spacecrews communication with the Mission control center (MCC) using the content-analysis methodology. It was established that on hard work days the amount of communication increased, as did the frequency of coping strategies. Models of communication styles and coping analysis used in data interpretation were adequate for description of the crew-MCC interactions during usual and intensive work loads. In the course of critical operations, such as EVA, docking etc., or emergencies profiles of the coping strategies remained relatively stable wi

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10

Apostol-Mates, Raluca, and Alina Barbu. "Is Maritime English The Key In Solving Communication Problems Within Multinational Crews?" International conference KNOWLEDGE-BASED ORGANIZATION 21, no. 2 (2015): 541–44. http://dx.doi.org/10.1515/kbo-2015-0092.

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Abstract In the present world of international shipping, where multinational and multicultural crews are the most common, communication between those on board and between ship and shore is increasingly important. The present paper intention is to reveal, pinpoint and analyze different problems that emerge from the heterogeneous crews’ failure in communication. The basis of the analysis is given by a number of maritime accident reports in which lack of communication between crew members played a paramount role in the causal chain. The paper also intends to put an accent on the benefits of marit

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11

Tuncal, Arif. "Exploring the Relationship Between Intercultural Sensitivity, Intercultural Communication Apprehension, and Perceived Stress Among Cabin Crew." Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi 28, no. 1 (2025): 163–79. https://doi.org/10.29249/selcuksbmyd.1613786.

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Intercultural sensitivity, communication apprehension, and perceived stress are critical factors for cabin crew, given their ongoing interaction with culturally diverse passengers. The aim of the study was to examine the relationship between intercultural sensitivity, communication apprehension, and perceived stress among cabin crew. Data were collected from 405 cabin crew members in Türkiye using a survey method and an online questionnaire. The questionnaire included a demographic form as well as the intercultural communication apprehension scale, intercultural sensitivity scale, and perceive

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12

Goździcki, Tomasz. "Flight Safety and Cabin Crew Communication." Annales Universitatis Mariae Curie-Skłodowska, sectio J, Paedagogia-Psychologia 30, no. 2 (2017): 217. http://dx.doi.org/10.17951/j.2017.30.2.217.

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13

Ko, Youkyung, Hwaneui Lee, and Sunghyup Sean Hyun. "Airline Cabin Crew Team System’s Positive Evaluation Factors and Their Impact on Personal Health and Team Potency." International Journal of Environmental Research and Public Health 18, no. 19 (2021): 10480. http://dx.doi.org/10.3390/ijerph181910480.

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Recently, many airline companies have trialed introducing team systems to manage crew members and enhance competitiveness systematically through the efficiency of manpower operation. Cabin crew members share in a sense of unity when spending time with team members outside of work hours. Cabin crews must be able to resolve unexpected issues—fires, aircraft defects, medical emergencies, and sudden airflow changes—quickly and accurately. As unexpected issues may result in major accidents, it is crucial that cabin crew members can take responsibility for passenger safety and offer satisfactory ser

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14

Avis, Jillian. "The Social and Psychological Aspects Behind Flight." INvoke 1 (May 4, 2012): 1–13. http://dx.doi.org/10.29173/invoke16194.

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There are a variety of psychological, cognitive and social factors that contribute to in-flight interactions between crew members, and in order to achieve optimal communication and safety levels during flight, the concept of Crew Resource Management has become increasingly important. Crew Resource Management refers to effective teamwork that requires both efficient and effective communication of pertinent information between the flight deck, cabin crew members and those not on the aircraft, but responsible for critical flight information and organization. The concept has been adapted from the

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15

Gushchin, V. I., N. S. Supolkina, D. M. Shved, A. K. Yusupova, A. I. Chekalkina, and O. V. Kotov. "USE OF THE CONTENT-ANALYS IS INSTUDIES OF COSMONAUTS' COMMUNICATION WITH MCC SPECIALISTS AT VARIOUS LEVELS OF MISSION WORKLOAD." Aerospace and Environmental Medicine 56, no. 3 (2022): 12–18. http://dx.doi.org/10.21687/0233-528x-2022-56-3-12-18.

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Content-analysis was used to study communication between space crews and MCC operators on the days differing in workload and work schedule (experiment CONTENT). Workload was rated on analysis of weekly reports of the psychological support team and transcripts of daily crew parleys with ground operators. The study topic was determination of effective and ineffective communication strategies. The communication structure on problem days was distinguished by a growing number of ineffective communication styles, intrinsic tension, negative statements and intensive information interchange. The incre

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Supolkina, N. S., D. M. Shved, A. K. Yusupova, V. I. Gushchin, and О. О. Ryumin. "PREVAILING PHENOMENA IN COSMONAUTS' COMMUNICATION WITHIN THE CREW – MISSION CONTROL CENTER COMMUNICATION SYSTEM AND WANTED MODIFICATIONS." Aerospace and Environmental Medicine 57, no. 4 (2023): 20–25. http://dx.doi.org/10.21687/0233-528x-2023-57-4-20-25.

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The paper describes several phenomena of the crew – Mission control center (MCC) communication system established in space experiment KONTENT that attributable to cosmonauts' psycho-emotional conditions and necessitating the socio-psychological support. The authors propound their vision of social psychological support in context of the intergroup communication, as well as thoughts of how the crew-MCC communication can be improved. The recommended approaches will enable continuous psychological support to cosmonauts in orbit and reduce the psycho-emotional strain in MCC operators.

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17

UJITA, Hiroshi, Ryuji KUBOTA, and Minako FUJI-IE. "Experimental analysis of plant operator crew communication." Japanese journal of ergonomics 29, no. 4 (1993): 249–57. http://dx.doi.org/10.5100/jje.29.249.

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18

ASTRATINEI, Carmen. "COMMUNICATION PROBLEMS IN A MIXED CREW ENVIRONMENT." Scientific Bulletin of Naval Academy 19, no. 1 (2016): 13–16. http://dx.doi.org/10.21279/1454-864x-16-i1-002.

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19

Tokadlı, Güliz, and Michael C. Dorneich. "Development of Design Requirements for a Cognitive Assistant in Space Missions Beyond Low Earth Orbit." Journal of Cognitive Engineering and Decision Making 12, no. 2 (2017): 131–52. http://dx.doi.org/10.1177/1555343417733159.

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This study describes the development of requirements for a cognitive assistant (CA) for use onboard a space vehicle/station. For missions beyond low Earth orbit (LEO), delayed communication will limit mission control’s ability to support the space crew in real time. During off-nominal situations, where no procedures have been developed prior to missions, crews must develop responses in real time and may increasingly rely on automation. A systematic approach was used to model the domain knowledge of the collaborative decision-making process of current space operations, extrapolate to missions b

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20

Piñar-Chelso, María José, and Jordi Fernández-Castro. "A New Scale to Evaluate Disruptive Passenger Management by Cabin Crew." Aviation Psychology and Applied Human Factors 1, no. 1 (2011): 21–30. http://dx.doi.org/10.1027/2192-0923/a00009.

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The aim of this work was to design an observational scale to enable the evaluation of cabin crew management of disruptive passengers, from the point of view of both safety and service quality; and to analyze the role of cabin crews’ emotional intelligence and self-efficacy in efficient intervention in such situations. Five judges (two experts and three clients) evaluated 18 cabin crew members using this scale, comprising 29 indicators (which measure nonverbal and verbal communication, expressed emotion, service quality, safety, realism, and overall execution) in four scenarios: in other words,

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21

van Besouw, Rachel M., Laurence C. Evans, Neil D. Service, John Greenough, Silvren St. Hellen, and Malcolm R. Snow. "Practical considerations for assessing crew noise exposure in armored vehicles." Journal of the Acoustical Society of America 156, no. 4 (2024): 2351–59. http://dx.doi.org/10.1121/10.0030474.

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ABSTRACT Measurement and analysis of the continuous and intermittent noise produced by armored vehicle (AV) platforms, including the output from communications systems as experienced by crew, are necessary for the purposes of exposure prediction, to support the selection of hearing protection and communication devices, and to facilitate assessments of compliance with occupational health and safety legislation. Practical estimation of the personal noise exposure of AV crews requires the assessment of the vehicle, communications and special-to-role activity noise sources, and an understanding of

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22

Navarro, Claude. "A Method of Studying Errors in Flight Crew Communication,." Perceptual and Motor Skills 69, no. 3-1 (1989): 719–22. http://dx.doi.org/10.1177/00315125890693-102.

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We present a method of studying errors in flight crew communication, based on the information-processing paradigm. The taxonomy of errors proposed here is based on two dimensions, Type of Communication Errors (Transmission, Detection, Identification, Interpretation, plus Action linked to communication), Type of Adjustment (Individual: problem-solving by the operator concerned; interactive: problem-solving by crew). This taxonomy, tested during certification flight test, seems to be useful in all work situations based on information exchange between operators.

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23

Bringelson, Liwana S., and Maureen A. Pettitt. "Applying Airline Crew Resource Management in Emergency Medicine." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 39, no. 11 (1995): 728–32. http://dx.doi.org/10.1177/154193129503901103.

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The airline industry realizes that team performance is critical to safe and efficient operations; therefore, it has been developing and using Crew Resource Management (CRM) to improve team performance and communication within multi-person crews. The medical field is another domain that relies heavily on team performance. Although teams have been acknowledged in the medical literature, the focus has been primarily their existence, rather than improving team performance. This paper discusses the background of CRM and its application to the medical domain.

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Saikumar, Banda. "Optimizing Crew Scheduling and Absence Management using Microservices: Enhancing Reliability and Efficiency in Crew Management Systems." International Journal of Enhanced Research in Management & Computer Applications 13, no. 11 (2024): 50–55. https://doi.org/10.55948/ijermca.2024.0116.

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Microservices can manage the crew management system by managing the crew data and the microservices can manage the scheduling practices and absence management. Clear communication, effective work planning, API guidelines, and several others are the relevant technical and organizational factors that can improve the absence management and scheduling procedures of the crew management system. Secondary data collection method and thematic analysis have been used to explore the importance of microservices in the crew management system. Eventdriven architecture, as well as API guidelines, can be impl

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Bulalacao, Rosalie, and Jairo N. Repatacodo. "Competency Level of Service Crew in Rinconada, Philippines." Journal of Social and Community Development 2, no. 01 (2025): 18–26. https://doi.org/10.56741/jscd.v2i01.882.

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The level of competencies of the service crew in fast food restaurants plays a crucial role in delivering quality service, ensuring customer satisfaction, and maintaining operational efficiency. The study aimed to determine the level of competencies of the service crew in Rinconada. Specifically, it focuses on competencies desired by the fast-food industry along communication, team environment, professionalism, and effectivaThe level of competencies of the service crew in fast food restaurants plays a crucial role in delivering quality service, ensuring customer satisfaction, and maintaining o

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Yusupova, A. K., D. M. Shved, V. I. Gushin, A. I. Chekalina, and N. S. Supolkina. "EFFECTIVENESS OF THE CREW–MISSION CONTROL COMMUNICATION ON THE STAGES OF ADAPTATION TO THE CONDITIONS OF LONG-TERM SPACE MISSION." Aerospace and Environmental Medicine 55, no. 2 (2021): 29–34. http://dx.doi.org/10.21687/0233-528x-2021-55-2-29-34.

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In space experiment CONTENT, content-analysis was used to study speech communication between cosmonauts onboard the International space station (ISS) and the Mission control center (MCC) in different mission periods in context of time perception, chronodeficit and work schedule. It was stated that the reaction to chronodeficit affected crew communication with MCC consistently though variously depending on an individual communication style. Analysis of the frequency of crew comments in the Use-of-Time category enables to define the most challenging periods of psychological adaptation for cosmon

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27

Kim, Mijung, and Yeonu Lee. "The Impact of the Psychosocial Safety Climate on Safety Behavior and Satisfaction: Focused on VR-Trained Airline Cabin Crew." Korea International Trade Research Institute 19, no. 3 (2023): 175–93. http://dx.doi.org/10.16980/jitc.19.3.202306.175.

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Purpose – The purpose of this study is to examine the influence of the policies and implementation of the psychosocial safety climate within airlines on cabin crew member safety behaviors and satisfaction through virtual reality (VR) training, with the aim of ensuring safe flights. Design/Methodology/Approach – This study was conducted to validate the established hypotheses and research models by employing 353 cabin crew members within a domestic company that provides VR training. Empirical research was executed using the SPSS 25.0 statistical package for data analysis. Findings – This study f

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28

Nikolaeva, E. A., and V. S. Pluzhnik. "Cultural aspect as an important component of foreign language training of navigators for work in a mixed crew." Scientific bulletin of the Southern Institute of Management, no. 3 (October 13, 2019): 117–21. http://dx.doi.org/10.31775/2305-3100-2019-3-117-121.

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Higher education nowadays should form various qualities in graduates, for example, such as: initiative, communicability, agility and many others. Future navigators strive for development and self-education, knowledge of the foundations of culture and intercultural communication, professional competence. Every future navigator should be able to lead and obey, work properly with people, be ready to solve difficult issues in an emergency situation. In such multinational profession, all these skills are simply unattainable without knowledge of English, and as a consequence successful communication

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29

Cookson, Simon. "CRM in the Cockpit: An Analysis of Crew Communication in the Crash of United Airlines Flight 232." Theoretical and Applied Ergonomics 1, no. 1 (2025): 2. https://doi.org/10.3390/tae1010002.

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This study presents an analysis of flight crew communication during the crash of United Airlines Flight 232 at Sioux Gateway Airport in Iowa, USA. Conversation analysis (CA) techniques are used to identify five recurring phenomena in the crew communication and five critical interactions. These are combined to produce a description of the communication process during an unprecedented airline emergency. One of the findings is that communication was simplified and the pilots largely used plain language when speaking with air traffic control (ATC). This was an appropriate communication strategy fo

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Solbeck, Jason A., Matthew Maher, Toby Deitrich, Laura R. Ray, and Robert D. Collier. "Active noise reduction communication earplug for helicopter crew." Journal of the Acoustical Society of America 121, no. 5 (2007): 3180. http://dx.doi.org/10.1121/1.4782338.

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31

Matsushima, Nagisa, and Asami Shimada. "Utilization of Non-verbal Communication in the Engine Room Training – Basic Research on Hand Signals among Monocultural Crew on Board." Pedagogika-Pedagogy 95, no. 6s (2023): 7–12. http://dx.doi.org/10.53656/ped2023-6s.01.

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Accidents are likely to occur in an environment where work is done with teamwork by multiple crew members due to lack of communication, especially in a multicultural environment. Therefore, if there are internationally common maritime hand signals, it would contribute to reduction of human error among multicultural crews on board. As basic research on utilization of hand signals among multicultural crew on board, we invented several common hand signals. Furthermore, as a first step in an experiment to verify the effectiveness of hand signals during teamwork operation in engine room, we conduct

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32

Ishchenko, Alexander. "Simulation model of the communication repair process in the mechanized brigade repair unit." Journal of Scientific Papers "Social development and Security" 10, no. 1 (2020): 56–66. http://dx.doi.org/10.33445/sds.2020.10.1.7.

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The article analyzes the current state of information exchange in the control system of a mechanized brigade during its combat operations in the anti-terrorist operation, the operation of the combined forces of the Armed Forces of Ukraine in the east of the country. It is determined that the mechanized crew communication system has a low level of survivability. The cause is a large amount of communication damage due to enemy fire damage and limited technical reliability. Maintaining a given level of survivability of the communication system is possible primarily through the timely restoration

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Khuanmuang, Chariti. "English Language Needs of Thai Cruise Ship Crew Members: A Target Situation Analysis." Journal of Language Teaching and Research 16, no. 1 (2025): 242–51. https://doi.org/10.17507/jltr.1601.25.

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Given that cruise tourism is a substantial global industry, it is imperative that a ship’s crew members possess a high level of English proficiency to effectively communicate with passengers from all around the world. Still, hardly any research has been carried out on the English-language competency of crew members of Thai cruise ships. The sparseness of literature indicates a lack of attention paid to participants in this discourse community, thus marginalizing their voices. However, research could provide a platform for a wider audience to hear these previously unheard voices. This study aim

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Tokadlı, Güliz, and Michael C. Dorneich. "Development of a Functionality Matrix for a Cognitive Assistant on Long Distance Space Missions." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 61, no. 1 (2017): 247–51. http://dx.doi.org/10.1177/1541931213601545.

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This paper discusses the development and application of a Functionality Matrix (FM) technique to design requirements for a Cognitive Assistant (CA) to aid future long distance space missions. Future far-Earth space missions pose challenges due to communication delays between Mission Control and space crew. As communication delays increase, Mission Control is less able to support space crew in off-nominal situations. The FM technique was used to extrapolate the joint decision-making functions performed in current near-Earth operations to functions performed in future, far-Earth space operations

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Asata, Maida Nkonye, Daphine Nyangoma, and Chinelo Harriet Okolo. "Strategic Communication for Inflight Teams: Closing Expectation Gaps in Passenger Experience Delivery." International Journal of Multidisciplinary Research and Growth Evaluation 1, no. 1 (2020): 183–94. https://doi.org/10.54660/.ijmrge.2020.1.1.183-194.

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In the highly dynamic environment of civil aviation, inflight teams serve as the frontline in shaping passengers' perceptions of airline service quality. However, discrepancies often arise between passenger expectations and the actual experiences delivered, primarily due to misaligned or inconsistent communication practices. This study explores the critical role of strategic communication in bridging expectation gaps between cabin crew and passengers, thereby enhancing the overall inflight experience. Through a mixed-methods approach combining passenger feedback analysis, crew interviews, and

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ALIBEC, C. "Multilingual Crews and on Board Communication Creating Cross - Cultural Connections." Scientific Bulletin of Naval Academy XXVI, no. 1 (2023): 95–99. http://dx.doi.org/10.21279/1454-864x-23-i1-011.

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Communication is the most important tool for social interaction and also for safety at work on board ship. Cross-cultural communication refers to the many ways the different peoples of the world communicate with each other verbally and non-verbally. Multinational crews are very common for the vessels nowadays. Indeed, the verbal communication is made in English, but the levels of speaking skill in English differ substantially from one crewmember to another. They sometimes strive to formulate ideas, to exchange information and knowledge between individuals, and between crew and management ashor

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Kalinichenko, T. V. "Main directions for improvement of navigation safety through prevention of ship collisions." Reporter of the Priazovskyi State Technical University. Section: Technical sciences, no. 48 (June 27, 2024): 178–83. http://dx.doi.org/10.31498/2225-6733.48.2024.310709.

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The article is devoted to the study of the main directions of improving the safety of navigation by preventing ship collisions. The modern development of global shipping is characterized by an increase in the intensity of maritime transportation, which significantly increases the risks of emergencies, in particular ship collisions. These incidents are one of the main causes of maritime accidents, resulting in significant economic losses, environmental damage and risk to human life. The article analyzes various aspects of improving safety of navigation, including the use of modern technologies,

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Dharmawan, Gilang Gama, and Dinda Rakhma Fitriani. "Impression Management Citilink Indonesia Melalui Penerapan Crew Resource Management (CRM)." Communicare : Journal of Communication Studies 6, no. 2 (2020): 177. http://dx.doi.org/10.37535/101006220195.

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As one of the low-cost airlines in Indonesia, Citilink Indonesia comes with unique packaging on each flight through the concept of young, fun and dynamic, especially represented by their cabin crew. This research is intended to analyze the application of Crew Resources Management by Citilink Indonesia in relation to impression management conducted by Citilink Indonesia's cabin crew. In this research, researchers used impression management concept analysis on crew resources management in organizational communication by using qualitative study methods through a case study approach and using inte

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Bowers, Clint A., Florian Jentsch, Eduardo Salas, and Curt C. Braun. "Analyzing Communication Sequences for Team Training Needs Assessment." Human Factors: The Journal of the Human Factors and Ergonomics Society 40, no. 4 (1998): 672–79. http://dx.doi.org/10.1518/001872098779649265.

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Several models of team performance have suggested that a clearer understanding of team process is needed to determine better training formats and reduce crew-generated errors. The present study investigated the degree to which analyzing communication sequences would contribute to the understanding of effective crew process in two simulated flight tasks. The results indicate that pattern analyses reveal additional strong differences between performance groups that would have been overlooked by simple frequency counts of communication. In each case, the sequential analysis shed additional light

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Jeremy Yoshua Pratama Sinaga and Dafid Ginting. "Penanganan Crew Change di Kapal Mt Ocean Rih Pt. Pelayaran Semesta Sejahtera Lestari Belawan." Journal of Management and Social Sciences 4, no. 1 (2025): 259–66. https://doi.org/10.55606/jimas.v4i1.1770.

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Shipping agency services PT Pelayaran Semesta Sejahtera Lestari Belawan Medan is one of the shipping companies operating in the agency sector (Shipping Agency) in Indonesia. This company deals in quite a lot of ships, both Indonesian flag ships and foreign flag ships. Crew change is an important part of shipping operations that affects the safety, efficiency and performance of the ship. This research aims to analyze procedures and challenges in handling crew changes on ships, as well as identifying best practices to ensure crew changes run smoothly. The research methodology uses qualitative me

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Katzman, Nuphar, and Tal Oron-Gilad. "Touch-and-Go: Interior Tactile Communication in Armored Fighting Vehicles." Ergonomics in Design: The Quarterly of Human Factors Applications 28, no. 2 (2019): 16–21. http://dx.doi.org/10.1177/1064804619861240.

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In armored fighting vehicles (AFVs), the vehicle commander (VC) and crew communicate through an audio system that all crew members inside the AFV can hear. This can be distracting and inconvenient, especially for effective communication between the VC and the driver. We assessed the feasibility and usability of a tactile system for direct communication between the VC and the driver in addition to (or instead of) the existing auditory system. Field experiment results show that, with or without auditory commands, tactile cues can be utilized to direct AFV drivers during operational tasks. Hence,

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Yıldız, Ezgi. "Learning from Mistakes: A Thematic Analysis of Flight 401's Situational Awareness Lapses." Nusantara Journal of Behavioral and Social Sciences 3, no. 2 (2024): 91–100. http://dx.doi.org/10.47679/202455.

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Situational awareness is a fundamental pillar in aviation, essential for safety, operational efficiency, and crew training. This study focuses on the tragedy of Eastern Airlines Flight 401 as a case study to illustrate the importance of effective communication and Crew Resource Management (CRM) in preventing accidents. Through thematic analysis, the research reveals how pilot distractions, cockpit instrument malfunctions, and communication failures in critical conditions contributed to the accident. The findings indicate that comprehensive training that integrally incorporates technological as

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Xu, Wenwen, Nurfaradilla Mohamad Nasri, and Khairul Azhar Jamaludin. "In-Flight Infection Prevention and Control Training for Cabin Crew in China: A Qualitative Study." Sustainability 15, no. 6 (2023): 5068. http://dx.doi.org/10.3390/su15065068.

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Specific in-flight infection prevention and control (IPC) training was deemed an essential strategy for ensuring the implementation of appropriate measures to protect the health of passengers and crew sustainably during COVID-19 and the post-pandemic period. This study aims to identify cabin crew’s IPC duties and investigate the current status of the in-flight IPC training for cabin crew in China. The snowballing technique was employed with purposeful sampling. A total of 15 participants, including cabin crew of various positions, inspectors, and trainers from eight airlines in China were invi

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Jeon, Tae-Youl, Bu-Gi Kim, Nooree Kim, and Young-Chan Lee. "Have Non-Native English-Speaking Marine Cadet Engineers Been Educated Appropriately?" Journal of Marine Science and Engineering 10, no. 8 (2022): 1018. http://dx.doi.org/10.3390/jmse10081018.

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Freight transport via ships is the cheapest and most effective way to transfer more than 80% of the global cargo volume. Seafarers have always been multinational, and accordingly, non-English-speaking crew members are becoming an increasing presence on board. Although marine engineers comprise half of the crews among all seafarers on board ships, Standard English guides, such as SMCP for navigation officers designed to reduce communication barriers, are unavailable for marine engineers. IMO conventions require marine engineers to possess adequate English skills. However, marine accidents due t

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Linde, Charlotte, and Robert J. Shively. "Field Study of Communication and Workload in Police Helicopters: Implications for AI Cockpit Design." Proceedings of the Human Factors Society Annual Meeting 32, no. 4 (1988): 237–41. http://dx.doi.org/10.1177/154193128803200406.

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This paper reports on the work performed by civilian helicopter crews, using audio and video recordings and a variety of workload measures (heart rate and subjective ratings) obtained in a field study of public service helicopter missions. The number and frequency of communications provided a significant source of workload. This is relevant to the design of automated cockpit systems, since many designs presuppose the use of voice I/O systems. Fluency of communications (including pauses, hesitation markers, repetitions, and false starts) furnished an early indication of the effects of fatigue.

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Benri Hamonangan Sitanggang and Nurmaliana Sari Siregar. "Penanganan Sign On dan Sign Off Crew pada Kantor Syahbandar oleh PT. Seroja Jaya Agensi Cabang Kuala Tanjung." Profit: Jurnal Manajemen, Bisnis dan Akuntansi 4, no. 1 (2025): 34–38. https://doi.org/10.58192/profit.v4i1.2936.

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Handling crew sign on and sign off starts from the moment the crew arrives at the PT office. Seroja Jaya Agensi Kuala Tanjung branch to sign Maritime Work Agreement (PKL) for seafarers who will join Indonesian flag ships and agreements for seafarers who will join foreign flag ships.This paper aims to determine the handling of crew sign on and sign off at the Harbor Master's office by PT. Seroja Jaya Agensi Kuala Tanjung branch which was started after a direction from the owner that there would be a crew change activity, after that the crew sign on and sign off process was carried out at the Ha

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Kurnia Putri, Mega, Larsen Barasa, and Brenhard Mangatur Tampubolon. "Impact of Crew Change on Contractual Adherence in Maritime Industry: A Case Study of PT. Amas Iscindo Utama." Dinasti International Journal of Education Management And Social Science 5, no. 6 (2024): 1625–33. https://doi.org/10.38035/dijemss.v5i6.2705.

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This research investigates the repercussions of crew change practices on contractual adherence within the maritime industry, focusing on PT. Amas Iscindo Utama. Through a mixed-methods approach, quantitative data was collected via structured questionnaires and analyzed using SPSS, supplemented by qualitative insights derived from open-ended responses. Findings reveal that delayed crew recruitment significantly impacts contractual accuracy and compliance, leading to operational disruptions and challenges in crew management. Recruitment challenges, contractual inconsistencies, operational disrup

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Switzer, Fred, and Jacqueline Idaszak. "Effects of Crew Coordination and Level of Instruction on Process Control Operator Behavior." Proceedings of the Human Factors Society Annual Meeting 33, no. 13 (1989): 788–91. http://dx.doi.org/10.1177/154193128903301304.

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The effects of crew coordination and level of instruction on performance, system monitoring, operators' internal representation of the system, communication, and reaction were assessed in a laboratory simulation of a process control plant. Results indicated that crew coordination and procedures or principles-based instruction enhanced performance, but no interaction between these factors was found. System monitoring behavior was not affected by coordination or level of instruction but subjects receiving procedures or principles-based instruction perceived the task as requiring a higher level o

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Fadzil, Munirah Mohd, Izamarlina Asshaari, Muhammad Cairel Alban Shaharugi, Abdul Ghani Abdul Samad, and Puteri Nur Syaza Wardiah. "An Exploratory Study on Causes and Effects of Miscommunication Error Among Maintenance Crew." Jurnal Kejuruteraan si6, no. 2 (2023): 121–26. http://dx.doi.org/10.17576/jkukm-2023-si6(2)-13.

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Verbal and written communication are both valid methods for conveying a message; communication is an extremely important factor in the process of passing on information. In both the aviation industry and the maintenance industry, poor communication is consistently a major issue. The failure of the members of the maintenance crew to communicate effectively could, without a doubt, place the lives of other people in jeopardy. Therefore, this study is conducted to investigates the factors that contributed to, and the consequences of, miscommunication error and the correlation between it. The cause

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NAVARRO, CLAUDE. "A METHOD OF STUDYING ERRORS IN FLIGHT CREW COMMUNICATION." Perceptual and Motor Skills 69, no. 3 (1989): 719–22. http://dx.doi.org/10.2466/pms.1989.69.3.719.

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