Relevant bibliographies by topics / Crew Resource Management (CRM)

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Crew Resource Management (CRM)'

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Published: 19 February 2023

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Journal articles on the topic "Crew Resource Management (CRM)"

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Jimenez, Camilo, Karissa Kasper, Javier Rivera, Andrew B. Talone, and Florian Jentsch. "Crew Resource Management (CRM)." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 59, no. 1 (September 2015): 946–50. http://dx.doi.org/10.1177/1541931215591274.

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Dharmawan, Gilang Gama, and Dinda Rakhma Fitriani. "Impression Management Citilink Indonesia Melalui Penerapan Crew Resource Management (CRM)." Communicare : Journal of Communication Studies 6, no. 2 (June 13, 2020): 177. http://dx.doi.org/10.37535/101006220195.

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As one of the low-cost airlines in Indonesia, Citilink Indonesia comes with unique packaging on each flight through the concept of young, fun and dynamic, especially represented by their cabin crew. This research is intended to analyze the application of Crew Resources Management by Citilink Indonesia in relation to impression management conducted by Citilink Indonesia's cabin crew. In this research, researchers used impression management concept analysis on crew resources management in organizational communication by using qualitative study methods through a case study approach and using interpretive paradigms in looking at the problems in this research. Based on the results of the research that has been obtained, the researcher found that the cabin crew of Citilink Indonesia carried out impression management by making Crew Resources Management a guideline, which is seen through their way of representing themselves by following the policies and rules set by the company that covers various aspects such as Performance, Communication Skill, Knowledge, Poise and grace (attitude), problem solving, team work and decision making in order to provide satisfaction of safety, security and service to passengers. So the researchers conclude that the application of Crew Resources Management is an impression management step made by Citilink Indonesia to its cabin crew to be able to represent the company well through a row stages of preparation to minimize the undesirable things caused by human error. Sebagai salah satu maskapai berbiaya hemat (low cost carrier) di Indonesia, Citilink Indonesia hadir dengan kemasan unik disetiap penerbangannya melalui konsep young, fun and dynamic yang khususnya direpresentasikan para awak kabin mereka. Penelitian ini dimaksudkan untuk menganalisis penerapan crew resources management oleh Citilink Indonesia dalam kaitannya dengan impression managementyang dilakukan oleh awak kabin Citilink Indonesia. Pada penelitian ini, peneliti menggunakan analisis konsep impression management pada crew resources management dalam komunikasi organisasidenganmenggunakan metode penelitian kualitatif melalui pendekatan studi kasus dan menggunakan paradigma interpretif dalam memandang permasalahan dalam penelitian ini. Berdasarkan hasil dari penelitian yang telah didapatkan, peneliti menemukan bahwaawak kabin Citilink Indonesia melakukan impression management atau pengelolaan kesan dengan menjadikan crew resources managementsebagai sebuah pedoman, yangdimana hal ini terlihatmelalui cara mereka dalam merepresentasikan diri dengan mengikuti kebijakan serta aturan yang telah ditetapkan oleh perusahaan yang meliputi berbagai aspek seperti performance, communication skill, knowledge, poise and grace(attitude), problem solving, team work dan decision making atau pengambilan keputusanagar dapat memberikan kepuasan terhadap safety, security dan servicekepada penumpang. Sehingga peneliti menyimpulkan bahwa penerapan Crew Resources Managementmerupakan sebuah langkah pembentukan kesan yang dilakukan Citilink Indonesia terhadap awak kabinnya untuk dapat merepresentasikan perusahaan dengan baik melalui serangkaian tahap persiapan secara matang guna meminimalisir hal-hal yang tidak diinginkan yang diakibatkan oleh human error.
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Bentley, Donald. "Editorial: CRM – Clinical or Crew Resource Management?" Medico-Legal Journal 68, no. 4 (January 2000): 113–14. http://dx.doi.org/10.1258/rsmmlj.68.4.113.

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Bentley, D. "Editorial: CRM - Clinical or Crew Resource Management?" Medico-Legal Journal 68, no. 4 (January 1, 2000): 113–14. http://dx.doi.org/10.1258/spmlj.68.4.113.

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Bringelson, Liwana S., and Maureen A. Pettitt. "Applying Airline Crew Resource Management in Emergency Medicine." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 39, no. 11 (October 1995): 728–32. http://dx.doi.org/10.1177/154193129503901103.

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The airline industry realizes that team performance is critical to safe and efficient operations; therefore, it has been developing and using Crew Resource Management (CRM) to improve team performance and communication within multi-person crews. The medical field is another domain that relies heavily on team performance. Although teams have been acknowledged in the medical literature, the focus has been primarily their existence, rather than improving team performance. This paper discusses the background of CRM and its application to the medical domain.
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Rochon, Meredith, Thomas Hutchinson, Francine Miranda, James Reed, Erika Linden, and L. Wayne Hess. "54: Crew resource management (CRM) improves perinatal outcomes." American Journal of Obstetrics and Gynecology 197, no. 6 (December 2007): S25. http://dx.doi.org/10.1016/j.ajog.2007.10.061.

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Taylor, James, and Michelle M. Robertson. "New Directions of Crew Resource Management (CRM) Training." Proceedings of the Human Factors Society Annual Meeting 36, no. 11 (October 1992): 895–96. http://dx.doi.org/10.1518/107118192786750403.

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Lofaro, Ronald John, and Kevin M. Smith. "Critique and Proposed Revision of Crew Resource Management (CRM)." Journal of Information Technology Research 5, no. 2 (April 2012): 46–72. http://dx.doi.org/10.4018/jitr.2012040104.

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It is well over 30 years since the first (then called) cockpit resource management (CRM) training, now called crew resource management was introduced. It is a shibboleth, a sacred cow as it were, despite many issues, concerns, and changes over the years. Some 20 years ago, 1992, an Air Transport Association (ATA)/Federal Aviation Association (FAA)-sponsored Workshop was convened in an attempt to deal with some specific CRM issues. Yet the issues and needs as articulated in Workshop, and some newer ones, remain. Thus, this Chapter is 20 years overdue, leading to the questions: why now and is it still relevant? Why now? As said, some needs, issues, concerns remain. The relevancy is that we present both a critique of civil aviation CRM on many levels and a look/comparison with current USAF, USCG, and USN CRM. The authors include a proposed skeleton/template for a long-overdue revision of civil aviation CRM.
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Regan, Michael, Paul Salmon, Eve Mitsopoulos, Janet Anderson, and Jessica Edquist. "Crew Resource Management Training and Young Driver Safety." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 49, no. 25 (September 2005): 2192–96. http://dx.doi.org/10.1177/154193120504902516.

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Compared to other age groups, young novice drivers have a higher risk of being involved in road crashes. Recent research has indicated that, depending on certain passenger and driver characteristics, passengers can have either a positive or negative influence on driver behaviour and also that the principles of Crew Resource Management (CRM) training might be beneficial in addressing some of the problems associated with young driver behaviour when in the presence of passengers. This paper describes a program of research that was undertaken in order to investigate the potential application of CRM training principles within young driver training programs in the Australian Capital Territory (ACT), a jurisdiction located in South-East Australia. The findings indicate that the application of CRM principles within young driver training is a viable concept to pursue, and that such interventions have the potential to significantly enhance the positive, and reduce the negative effects of passengers on young driver behaviour. In conclusion to this research, a set of recommendations for the development of an ACT-based trial young driver CRM training program are proposed, and recommendations for further research regarding CRM and driver training are discussed.
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Salas, Eduardo, Katherine A. Wilson, C. Shawn Burke, Dennis C. Wightman, and William R. Howse. "A Checklist for Crew Resource Management Training." Ergonomics in Design: The Quarterly of Human Factors Applications 14, no. 2 (April 2006): 6–15. http://dx.doi.org/10.1177/106480460601400204.

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Dissertations / Theses on the topic "Crew Resource Management (CRM)"

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Kyte, Tobin Bruce. "Crew resource management training's effect on railroad crews' perceptions of task interdependence and teamwork." Texas A&M University, 2008. http://hdl.handle.net/1969.1/86059.

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The accuracy and similarity of team members' perceptions regarding the interdependencies of their task as well as the criticality of teamwork behaviors is essential to team performance. Unfortunately, these perceptions are not always accurate or similar, which has led to calls for research evaluating the effectiveness of interventions aimed at improving these perceptions. The present study evaluated the accuracy and similarity of crew members' perceptions of task interdependence and teamwork in the U.S. railroad industry. Specifically, this study assessed (1) the effect of Crew Resource Management (CRM) training on the accuracy and similarity of locomotive and maintenance of way (MOW) crew members' perceptions and (2), the extent to which the accuracy and similarity of those perceptions are retained 2-years after training. The overall results of the present study suggests that CRM training is effective in increasing the accuracy and similarity of crew members' perceptions of team-relatedness (amount of task interdependence) and perceptions regarding the importance of teamwork. However, the effectiveness is often dependent on the metric used (i.e., accuracy vs. similarity), and the specific characteristics of the crew members (i.e., locomotive vs. MOW, higher vs. lower interpositional experience). Furthermore, the results suggest that training did not increase the accuracy or similarity of crew members' perceptions of team workflow pattern (form of task interdependence). Lastly, a small sample size and low power precluded the running of quantitative statistical analysis assessing the long-term retention of the accuracy and similarity of participants' perceptions of task interdependence or teamwork. However, for the sake of completeness, the means, standard deviations, and effect sizes are presented in the Appendix.
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Karlsson, Anna, and Pia Olsson-Ackheim. "Crew Resource Management (CRM) inom vården : En forskningsöversikt om teamträning enligt CRM principer och dess effekt på patientsäkerheten." Thesis, Sophiahemmet Högskola, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:shh:diva-1054.

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Nästan var tionde patient i den svenska somatiska sjukhusvården drabbas av en vårdskada och som följd har patientsäkerhetsfrågor aktualiserats. Orsaker till brister i patientsäkerheten kan ofta hittas i organisationen eller arbetsplatsens rutiner där bl.a. bristfälliga rutiner för samverkan och kommunikation är vanliga orsaker. Teamarbete är en vanligt förekommande samarbetsform inom vården och byggstenarna i dessa team utgörs av de teammedlemmar som ingår och som för tillfället arbetar tillsammans. Individernas prestationsförmåga styrs av mänskliga psykologiska och fysiologiska begränsningar vilket leder till att misstag och fel är oundvikliga. Ett system som förebygger, fångar upp och mildrar effekten av dessa fel är Crew Resource Management (CRM). Säkerhetskonceptet, med ursprung inom flygindustrin, har under de senaste decennierna börjat etablerats inom hälso- och sjukvården som ett led i arbetet för att öka patientsäkerheten. Avsikten med CRM är att skapa en säkerhetskultur inom organisationen där det finns en medvetenhet om att fel inträffar och att träna hälso- och sjukvårdspersonal i att hantera dessa. CRM-träning fokuserar på att skapa förutsättningar för ett säkert teamarbetet där bl.a. kommunikation, ledarskap, situationsmedvetenhet och problemlösning är viktiga komponenter. Denna träning i kombination med säkerhetsverktyg, som t.ex. checklistor och kommunikationsstrukturer, används i vardagen för att förstärka samarbetet och bidra till att förebygga och fånga upp fel innan någon kommer till skada. Syftet var att belysa effekten av teamträning i Crew Resource Management. Den metod som valdes var forskningsöversikt med avsikt att kartlägga området och att införskaffa kunskap och träning i att på ett strukturerat sätt sammanställa resultaten från publicerade empiriska studier. Forskningsöversikten redovisar forskningsresultat som publicerats mellan åren 2006-2011. Författarna till forskningsöversikten fann att CRM-interventioner påverkade patientsäkerhetskulturen i positiv riktning även om signifikanta förbättringar inte alltid kunde påvisas. Även patientsäkerheten ökade då flera studier kunde påvisa ett förbättrat utfall för patienterna både när det gällde behandlingsprogram och resultat men även minskad mortalitet efter infört CRM-program. Teamträningen hade dessutom påvisbar positiv effekt avseende medvetenheten och benägenheten att rapportera fel samt minskade antalet rapporterade händelser som kunde kopplas till teamarbete och kommunikation. Teamträning i CRM-principer kan på sikt ha en betydande positiv effekt på patientsäkerheten. Att förändra en säkerhetskultur tar tid och för att uppnå full effekt krävs att upprepad utbildning och teamträning är etablerade delar i CRM-initiativet. Dessutom krävs ett stort engagemang från ledningen där erkännande, stöd och uppmuntran är viktiga komponenter för att uppnå önskad förändring.
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Johansson, Tobias, and Jenny Axelsson. "Kommunikation i ambulansteamet vid simulerade prehospitala patientfall : en kvalitativ observationsstudie." Thesis, Högskolan i Halmstad, Akademin för hälsa och välfärd, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-38638.

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Ambulanssjukvården blir allt viktigare i den moderna akutsjukvården då avancerad akutsjukvård kan utföras i prehospital miljö. World Health Organization menar att bristande kommunikation är orsaken till upp emot 70 procent av alla händelseavvikelser. Kommunikation i teamet har stor betydelse för samarbetet kring den skadade/sjuka patienten. Syftet var att undersöka kommunikation hos ambulansteamet vid simulerade prehospitala patientfall under utbildning i Crew Resource Management (CRM). Urvalet bestod av tolv deltagare där samtliga arbetade inom ambulanssjukvård. Datainsamlingen skedde i samband med ett utbildningsprojekt i ett ambulansdistrikt i södra Sverige och bestod av 12 stycken filmer. Dessa analyserades med hjälp av kvalitativ innehållsanalys med deduktiv ansats. I resultatet framkom tre kategorier utifrån befintliga nyckelord i CRM, adressering, readback och teamsummering. Analysen visar att de flesta fallen blir strukturerade genom kroppsspråk, ögonkontakt, att tala högt, även vid ickeadressering, icke-readback eller icke-teamsummering. Icke-verbal kommunikation såsom kroppsspråk spelar stor roll vid kommunikation i teamet. Ytterligare forskning behövs inom området för att förstå vilka effekter kommunikationen har kopplat till patientsäkerhet i det akuta prehospitala patientomhändertagandet.
Ambulance services are becoming more important in modern emergency medical care as advanced emergency medical care can be carried out in the prehospital environment. According to World Health Organization poor communication causes as much as 70% of all healthcare errors. Communication in the team is of great importance for the teamwork when working with an injured/ill patient. The aim was to study communication in the ambulance team at simulated prehospital cases during an education in Crew Resource Management (CRM). The data selection consisted of twelve participants, all of whom worked in ambulance care. The data collection took place in connection with a training project in an ambulance district in southern Sweden and consisted of 12 films. These were analyzed by means of qualitative content analysis with deductive approach. The results presented three main categories based on existing keywords in CRM, addressing, readback, and team summary. The analysis show that most cases are structured through body language, eye contact, talking loudly, even at non-addressing, non-readback or non-teamsummering. Non-verbal communication like body language plays an important role in communication with the team. Further research is needed in this area to understand what effects the communication is linked to patient safety in the emergency pre-hospital patient care.
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Havinga, Jop. "Teams organising `work as done': resilience, repetition, and expertise." Thesis, Griffith University, 2017. http://hdl.handle.net/10072/381165.

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This thesis Teams organising ‘work as done’: resilience, repetition, and expertise presents a series of studies and research papers on how teams organise their work for safety, efficiency and a host of other goals. In a sense, it aims to inform on improving how to organise teams and organise for teams, but this is expected to arise from a better understanding of ‘work-as-done’, rather than imposing a ‘work-as-imagined’. A broader view of initiatives across a number of industries is part of this thesis, however, the major empirical focus is on ‘work-as-done’. Empirically, the research for this thesis was driven by the work of semiautonomous blast crews who operate in open-pit mines and quarries, as well as electrical line crews deployed across southeast Queensland. The thesis also took a broader view that makes its findings applicable to other teams as well. The thesis is organised around four papers, which form a literature review, a methodological reflection, an empirical investigation, and a theoretical paper extending the empirical work. The thesis began by investigating the-state-of-the-art way to organising teams, by reviewing Crew Resource Management (CRM) literature across industries. The review discovered that there was very little evidence to support that CRM achieve their goals of improving safety and efficiency. In addition, there was no unified conceptualisation of how CRM is supposed to reach those goals. This diversity in conceptualisation made it impossible to further investigate whether CRM is working as intended, as the questions to investigate differed per conceptualisation. This review showed there is little support for teaching a stateof- the-art way of organising to people, nor a clear idea of how teams operate. The next study in the thesis explored the methodological considerations for investigating everyday work for safety purposes. By considering the possibilities and different schools of thought in safety, I reflected on the design of investigations of everyday work for safety. I found a general tension between trying to capture and learn from the everyday, and the goal of investigating something that is known to be relevant to safety. What is known the be relevant can be hard to fit with the reality of everyday work and could steer away from exploring new areas, while with the everyday there is the uncertainty of whether something is relevant for safety. These reflections led to the design of the methodology for the third study. In this study, I applied problem-oriented ethnography to investigate how blast crews and linesmen organise routine work. From my results, I explained how individual decisions give rise to general repeated patterns of work at a team level. I found that operators have a stable problem understanding of and repeating patterns in how they approach a task. This repetition is not a replication of actions, but in the way teams divide and structure a larger task into smaller goals ¾ their solution structure. As team members work together, their problem understanding and solution structure converges, which leads to smooth and coordinated work process of a team. The problem understanding and solution structure capture part of the expertise of crew members and allow them to perceive meaningful signs in their environment. The repeating patterns with which teams complete tasks makes them more sensitive to their operations, as deviations will stand out. In addition, crew members could interact adaptively because of it, as they could use intentional deviations to alert each other. Building on the finding that even for routine work, team members rely on expertise to be adaptive, in the fourth study I explored the relationship between expertise and resilience, and how to manage expertise on the level of frontline work, teams and management, and systems to enhance resilience. The conclusions from this thesis explain how teams organise routine work resiliently. Unlike the work on High Reliability Organisations and Resilience Engineering, my conclusions stress how repetition helps teams collaborate and cope with complexity, while still allowing for the needed adaptations. My conclusions challenge the distinction between heedful and routine action from the High Reliability Organisations literature. The thesis extends theories from Cognitive Systems Engineering on how team processes can shape the goals of individuals. My conclusions contradict organisational routine theories on what repeats in a routine and extend theories of organisation routines as to how actions in a routine link together. In addition, I made methodological contributions to investigating of everyday work for safety and the study of changing routines. In terms of practical application, the thesis makes suggestions on team member composition and rotation, as well as on the specification of procedures.
Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
School of Hum, Lang & Soc Sc
Arts, Education and Law
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Poirier, Richard B. "Best practices for customer resource management (CRM)." [Denver, Colo.] : Regis University, 2005. http://165.236.235.140/lib/RPoirier2005.pdf.

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Robertson, Oriana. "Gender and Crew Resource Management| A Phenomenological Qualitative Study." Thesis, University of Phoenix, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3583979.

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Gender issues in aviation signify substantial areas of interest for aviation leaders. Gender issues relating to male and female attitudes and beliefs have influenced historically male and female interactions. Males and females must interact in flight, and gender stereotypes negatively could influence crew interactions. Aviation leaders introduced the concept of crew resource management to address pilot skills and reactions in flight. The present study used the phenomenological qualitative study to explore the experiences of pilots on mixed gender crews. The researcher conducted 12 interviews with commercial pilots, focusing on individual experiences of flying in a mixed crew. The results of the study produced five major themes including aviator attitudes, crew communication, differential treatment between genders, gender differences, and the belief there were no issues in mixed gender crews. The themes revealed differences between males and females have a direct impact on crew resource management while flying.

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Viana, Euríalo. "A eficácia do crew resource management nas tripulações da Força Aérea." Master's thesis, Academia da Força Aérea, 2018. http://hdl.handle.net/10400.26/40236.

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Aspirante a Oficial-Aluno/Piloto-Aviador 138550-L
Esta investigação tem como objetivo avaliar a eficácia do modelo de CRM existente na Força Aérea, através da análise das atitudes dos tripulantes, avaliadas por um instrumento de medida adaptado ao contexto aeronáutico militar. A amostra deste estudo consiste em 107 tripulantes de voo, desde pilotos e restantes tripulantes, alunos tirocinantes e operadores de UAVs, que correspondem a 22% da população-alvo (N=483). Foi utilizada uma metodologia quantitativa de recolha e análise de dados, através da aplicação de um inquérito por questionário. O instrumento de medida utilizado tem como base o Army Aviation Crewmember Questionnaire (AACQ), desenvolvido por Simon e Grubb (1995), posteriormente adaptado para o contexto da Força Aérea. O Statistical Package for the Social Sciences (SPSS) foi o programa estatístico utilizado para o tratamento e análise dos dados recolhidos. Concluiu-se que o estágio de CRM não só é adequado à realidade da Força Aérea, como apresenta uma influência positiva nas atitudes dos tripulantes, reforçando assim a sua importância para a segurança de voo. Deste modo, a Força Aérea deve unir esforços para que todos os seus tripulantes frequentem este estágio e, de igual modo, proporcionar um refrescamento num determinado intervalo de tempo a definir. Concluiu-se também a inexistência de diferenças significativas entre as tripulações de voo dos diferentes tipos de aeronave, indo de encontro à crescente sensibilização e consciencialização do mundo aeronáutico para estas temáticas. Verificou-se ainda que os pilotos mais velhos encorajam a existência de um clima de cockpit mais aberto e dão mais importância à comunicação do seu estado psicológico e físico que os pilotos mais novos. Por último, aferiu-se que os Oficiais têm um maior reconhecimento das suas limitações humanas comparativamente aos Sargentos, na medida em que têm uma maior consciência dos fatores que podem afetar a sua performance. A principal contribuição desta dissertação foi a adaptação/criação de um questionário de atitudes para a sua possível inclusão nos estágios de CRM na Força Aérea.
This research aims to evaluate the effectiveness of the Portuguese Air Force CRM model, through the analysis of the attitudes of the aircrew, using a measuring instrument adapted to the aeronautical military context. The sample of this study consists of 107 flight crew, comprising pilots and other crew members, trainee students and UAV operators, which corresponds to 22% of the target population (N=483). A quantitative method for data acquisition and analysis was used through the application of a survey in the form of a questionnaire. The measuring instrument used is based on the Army Aviation Crewmember Questionnaire (AACQ), developed by Simon and Grubb (1995), later adapted to the context of the Portuguese Air Force. The Statistical Package for the Social Sciences (SPSS) was the statistical program used for the processing and analysis of the collected data. It is believed that not only is the CRM model suitable to the reality of the Portuguese Air Force, but it also has a positive influence on the attitudes of the aircrew, thus reinforcing its importance in flight safety. Therefore, the Portuguese Air Force should ensure that all its crew members attend this training within a defined period of time in order to maintain crew members updated. It was also concluded that there were no significant differences between the flight crews of the different types of aircraft, leading to the belief that there is an increasing awareness of these issues in the aeronautical world. It was also found that older pilots encourage a more open atmosphere in the cockpit. They also attach more importance to the communication of their psychological and physical state than younger pilots. Finally, it was noted that Officers, in relation to Sergeants, have a greater perception of their limitations as they become aware of the impact of external factors on their performance. The main contribution of this dissertation was the adaptation/creation of a questionnaire of attitudes which can be included in the CRM training in the Portuguese Air Force.
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Brännström, Doris, and Linda Wernersson. "Sjuksköterskors upplevelse och effekter av träning i team med Crew Resource Management." Thesis, Örebro universitet, Institutionen för hälsovetenskap och medicin, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-30337.

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Bakgrund: Sjuksköterskans arbete med akutsjukvård innebär ofta en stor utmaning, där olika stressfyllda komplexa situationer kan uppkomma. I akut kritiska situationer ställs höga krav på att arbetet genomförs på ett adekvat sätt. Studier har visat att en kompetent och samordnad hantering i kritiska situationer, där teamets förmåga att fungera som en effektiv kollektiv enhet, kan förebygga vårdskador. Teamträningar är ett sätt att under kontrollerade former träna och utveckla icke-tekniska färdigheter, öva på ovanliga komplexa kritiska situationer och få möjlighet att göra misstag utan risk för att skada någon patient.   Syfte: Att beskriva sjuksköterskors upplevelser och effekter av träning i team med Crew Resourse Management.   Metod: En kvalitativ intervjustudie med en deskriptiv design genomfördes med sju sjuksköterskor med erfarenhet av anestesi-operation och barnsjukvård.   Resultat: Visade på fyra kategorier Tydlighet Öppenhet, Samarbete och Ledarskap som viktiga komponenter för ett fungerande teamarbete med CRM. Resultatet visar att CRM har betydelse för arbetet i team med den akut kritiskt sjuka patienten, vilket enligt studie kan bidraga till förbättrad patientsäkerhet.   Slutsats: Utbildning i CRM och ett standardiserat och strukturerat arbetssätt för kommunikation och teamarbete ökar möjligheterna för patienten att få ett optimalt omhändertagande i akut kritiska situationer.
Background: The nurse’s work within emergency care is often a big challenge, where various stressful complex situations may occur. It’s required that the work in critical emergency situations is carried out in an adequate manner. Studies have shown that a competent and coordinated management of critical situations where the team's ability to function as an effective collective entity can prevent health damage. Team Training is a way to safely train  and develop non-technical skills, practice the unusual complex critical situations and have the opportunity to make mistakes without risk of harming any patient.   Aim:  To describe nurses perceptions about team training and effects with Crew Resource Management   Method: A qualitative interview study with a descriptive design was conducted with seven nurses with experience in anesthesia-operation and childcare.   Result: Showed that four categories Clarity, Transparency, Collaboration and Leadership is important components of a functioning teamwork with CRM. The result shows that CRM is important to the team in the work of the emergency critically ill patient, this study gave a desire for improved patient safety.   Conclusion: Training in CRM and a standardized and structured approach when it comes to communication and team work increases the opportunities for the patient to receive optimal care in acute critical situations.
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Valle, Rune Kristiansen. "Safety in Action : Designing a Crew Resource Management prototype for N-USOC." Thesis, Norges teknisk-naturvitenskapelige universitet, Psykologisk institutt, 2014. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-26862.

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High-risk industries are operating in an increasingly complex and dynamic environment; this leads to new perspectives on the role of the human operator in the safety management system, encouraging organizations to exploit the uniquely human capabilities of operator teams in order to maintain safe operations. Crew resource management is a popular framework for training operator teams, but has not yet been adapted to accommodate this theoretical development in any major way. Through an action research project within N-USOC, a control room supporting science missions at the International Space Station, a prototypical CRM course is developed for a distributed team working in a complex-dynamic environment, guided by theoretical analysis of safety literature and by the specific needs of the N-USOC context. Adaptive decision making strategies and skills are identified as important success factors for the human operator, along with developing team processes to increase the team capacity for managing safety margins. For N-USOC operators, building this desired adaptive expertise while learning how to manage workload and utilize domain expertise in time-critical situations is especially important. While the development of CRM training for N-USOC is not complete, the study represents a foundation to build upon for the organization, and a theoretical contribution to safety research.
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Allal, Bekhta. "Mellan teori och praktik : Mediering av kommunikation i undervisningen för kabinpersonal." Thesis, Uppsala universitet, Institutionen för pedagogik, didaktik och utbildningsstudier, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-414269.

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This study aims to understand the interaction within cabin crew members and study the teaching methods regarding communication to the cabin crew. For exploring this matter, interviews with two cabin crew instructors were conducted. These interviews have been analysed by using socio-cultural theory on learning, along with relevant theoretic terms to comprehend how interaction and communication between cabin crew members are taught. The interviews with the instructors have been analyzed from a socio-cultural perspective with concepts relevant to the study; language as a tool, crew resource management as a communicative method and mediation, which can be explained as how something is conveyed. By analyzing the interviews and interpreting them from the socio-cultural perspective, three categories were established. These were: teaching environment, crew resource management and safe teaching environment and finally social interaction. The results of the study indicate that one of the most critical factors for teaching communicative skills and the understanding thereof is the numerous years of working experience of the cabin crew instructors. Another crucial result from this study demonstrates that in order to teach communication skills to cabin crew effectively, it may be necessary to re-evaluate the methods in which the subject is instructed to cabin crew as the training program for cabin crew is based mainly on pilot manuals. Onward research in the field may also regard the use of virtual-reality methods through VR-goggles, which is something the respondents briefly explained as an exciting breakthrough in cabin crew teaching methods.
Studiens syfte är att undersöka instruktörers erfarenheter och upplevelser om undervisningen av säkerhetsbärande kommunikation till kabinpersonal i ett flygbolag. För att studera detta har två djupgående intervjuer genomförts med två instruktörer eftersom det är instruktörerna som är ansvariga för att undervisa om kommunikationen som kabinpersonalen senare använder i den dagliga verksamheten. Intervjuerna med instruktörerna genomfördes genom video och/eller telefonsamtal och har därefter analyserats utifrån ett sociokulturellt perspektiv med för studien relevanta begrepp; språket som redskap, crew resource management som kommunikativ metod samt mediering, vilket kan förklaras som hur någonting förmedlas. Med hjälp av att analysera intervjuerna och tolka dem utifrån det sociokulturella perspektivet kunde tre kategorier uppmärksammas: undervisningsmiljö, CRM och trygg undervisningsmiljö samt social interaktion. Studiens resultat visar att en av de viktigaste faktorerna i undervisningen och i synnerhet kommunikation, är instruktörens egen yrkeserfarenhet vilken visat sig viktig för undervisningen om kommunikation. Ett annat viktigt resultat från undersökningen är att den belyser instruktörernas erfarenheter av hur teori och praktik samspelar i undervisningen. Med resultat från denna studie uppmuntras till fortsatta studier om undervisningen för kabinpersonal i syfte att belysa och effektivisera den kommunikation som kabinpersonalen arbetar med dagligen. Ett intressant ämne som framfördes genom intervjuerna med respondenterna är möjligheten att arbeta med VR-glasögon, alltså glasögon som genom en virtuell värld kan återge undervisningsmiljö som annars kan vara svåråtkomlig.
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Books on the topic "Crew Resource Management (CRM)"

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C, Taylor J. The effects of crew resource management (CRM) training in airline maintenance: Results following three years experience. Moffett Field, Calif: National Aeronautics and Space Administration, Ames Research Center, 1995.

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C, Taylor J. The effects of crew resource management (CRM) training in airline maintenance: Results following three years experience : 1994 final report, summary report, 07/01/93 through 12/31/94. [Washington, D.C: National Aeronautics and Space Administration, 1995.

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Crew resource management. 2nd ed. Amsterdam: Academic Press/Elsevier, 2010.

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ADMINISTRATION, FEDERAL AVIATION. Crew resource management training. [Washington, D.C.] (800 Independence Ave., S.W., Washington 20591): U.S. Dept. of Transportation, Federal Aviation Administration, 1995.

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T, Dyar Jeff, and Evans Bruce E, eds. Crew resource management: Principles and practice. Sudbury, Mass: Jones and Bartlett Publishers, 2011.

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LeSage, Paul. Crew resource management: Principles and practice. Sudbury, Mass: Jones and Bartlett Publishers, 2009.

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Pilot judgment and crew resource management. Aldershot: Avebury Aviation, 1995.

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Okray, Randy. Crew resource management for the fire service. Tulsa, Okla: PennWell Corp., 2004.

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Rall, Marcus, and Sascha Langewand. Crew Resource Management für Führungskräfte im Gesundheitswesen. Berlin, Heidelberg: Springer Berlin Heidelberg, 2022. http://dx.doi.org/10.1007/978-3-662-60288-1.

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Survey, Arkansas Archeological, ed. CRM on CRM: One person's perspective on the birth and early development of cultural resource management. Fayetteville, Ark: Arkansas Archeological Survey, 2004.

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Book chapters on the topic "Crew Resource Management (CRM)"

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Lowes, Tim, Amy Gospel, Andrew Griffiths, and Jeremy Henning. "Crew Resource Management (CRM)." In Pre-Hospital Anesthesia Handbook, 85–98. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-23090-0_4.

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Hinsch, Martin, and Jens Olthoff. "Crew Resource Management (CRM)." In Human Factors in der Industrie, 51–68. Berlin, Heidelberg: Springer Berlin Heidelberg, 2019. http://dx.doi.org/10.1007/978-3-662-59759-0_6.

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Becker, C., and W. Merkle. "CRM (Crew Resource Management)." In Risikomanagement und Fehlervermeidung im Krankenhaus, 137–40. Berlin, Heidelberg: Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-642-38045-7_14.

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Becker, Cord-H., and Walter Merkle. "Crew Resource Management (CRM)." In Risk Management in Medicine, 109–12. Berlin, Heidelberg: Springer Berlin Heidelberg, 2016. http://dx.doi.org/10.1007/978-3-662-47407-5_14.

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Siegel, Thomas, and Marco Wunderlich. "Das Crew Resource Management (CRM)." In Steuerkanzleien erfolgreich führen, 49–69. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-20339-9_7.

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Rall, Marcus, and Sascha Langewand. "Die CRM-Werkzeuge." In Crew Resource Management für Führungskräfte im Gesundheitswesen, 77–102. Berlin, Heidelberg: Springer Berlin Heidelberg, 2022. http://dx.doi.org/10.1007/978-3-662-60288-1_7.

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Rall, Marcus, and Sascha Langewand. "Die 15 CRM-Leitsätze für Führungskräfte." In Crew Resource Management für Führungskräfte im Gesundheitswesen, 41–75. Berlin, Heidelberg: Springer Berlin Heidelberg, 2022. http://dx.doi.org/10.1007/978-3-662-60288-1_6.

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Shively, Robert J., Joel Lachter, Robert Koteskey, and Summer L. Brandt. "Crew Resource Management for Automated Teammates (CRM-A)." In Engineering Psychology and Cognitive Ergonomics, 215–29. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-91122-9_19.

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Rall, Marcus, and Sascha Langewand. "CRM für das eigene Verhalten als Führungskraft." In Crew Resource Management für Führungskräfte im Gesundheitswesen, 27–39. Berlin, Heidelberg: Springer Berlin Heidelberg, 2022. http://dx.doi.org/10.1007/978-3-662-60288-1_5.

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Rall, Marcus, and Sascha Langewand. "Personalentwicklung, – Gewinnung und Bindung mit CRM – Angeboten." In Crew Resource Management für Führungskräfte im Gesundheitswesen, 129–32. Berlin, Heidelberg: Springer Berlin Heidelberg, 2022. http://dx.doi.org/10.1007/978-3-662-60288-1_11.

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Conference papers on the topic "Crew Resource Management (CRM)"

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Beaubien, J. Matthew, and David P. Baker. "Airline Pilots' Perceptions of and Experiences in Crew Resource Management (CRM) Training." In World Aviation Congress & Exposition. 400 Commonwealth Drive, Warrendale, PA, United States: SAE International, 2002. http://dx.doi.org/10.4271/2002-01-2963.

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Gontar, Patrick, Hans-Juergen Hoermann, Juergen Deischl, and Andreas Haslbeck. "How Pilots Assess Their Non-Technical Performance – A Flight Simulator Study." In Applied Human Factors and Ergonomics Conference. AHFE International, 2021. http://dx.doi.org/10.54941/ahfe100614.

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Within a full flight simulator study which aims to quantify the appropriateness of checklists and procedures in abnormal situations (Haslbeck, Gontar, & Schubert, 2014), 60 randomly chosen crews of commercial pilots (Airbus A320 and A340) flew a challenging flight-simulator scenario. Workload as well as time pressure constantly increased throughout the scenario. Crew performance and especially different aspects of Crew Resource Management (CRM) were subsequently rated by both pilots, who were asked to assess themselves and the other crewmember regarding their CRM skills. To avoid direct interaction during this assessment pilots were separated after the simulator flight. This approach allowed a comparison between pilots’ self and peer-rating of their CRM-skills in relation to their crew position and the specific CRM aspect being assessed; a comparable study was not found in literature. The results indicate that cognitive skills are rated to be less positive than social skills. Furthermore, pilots seem to rate their colleague to perform better than themselves regarding all skills. The study showed that different response sets are of concern when assessing own and colleagues’ skills regarding CRM. These findings can be incorporated in pilots’ training as well as in further research.
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Garay, G. A. G. "Cocktail for an Incident: Poor Understanding of Human Factors Concepts, Lack of Situational Awareness and Poor Crew Resource Management (CRM) Skills." In Learning from Marine Incidents 3. RINA, 2006. http://dx.doi.org/10.3940/rina.mi.2006.03.

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Inoue, Moritaro, and Naoshi Uchihira. "Maritime Engine Room Resource Management Extended to Remote Members Onshore: Conceptual Model using Internet of Everything (IoE)." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1002549.

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Operation and management of ships is a typical service system including human factors. In recent years, the maritime industry has become increasingly concerned about human factors against maritime accidents, which have still remained high rate. The International Convention on Standards of Training, Certification and Watchkeeping for Seafarers, 1978/2010 (STCW convention) made that maritime resource management (MRM) is a requirement for seafarers' qualifications, including BRM (Bridge Resource Management) for the navigation department and ERM (Engine Room Resource Management) for the engine department. This paper focuses on ERM, which is a method to operate a ship safely by appropriately managing and effectively utilizing resources in the ship engine area. The STCW code lists the following requirements for ERM: (1) allocation, assignment and prioritization of resources (2) effective communication (3) assertiveness and leadership (4) obtaining and maintaining situational awareness (5) consideration of team experience.MRM has been developed based on Crew Resource Management (CRM), which has been developed in the aviation industry and has been one of the important issues in human factors research, by fitting the characteristics and target tasks of ships. At present, MRM capability is being developed through training-based methods. However, MRM does not depend solely on the abilities and skills of individuals, but can be demonstrated by organizations. In addition, as the equipment on ships becomes more complicated in response to environmental regulations and efficient operation, it is becoming more difficult for the personnel in the engine department to manage and control all the resources alone. In the future, it will be necessary to provide remote support from the members onshore, to make data visible efficiently by utilizing the Internet of Things (IoT), and to develop mechanisms and systems to support ERM in the actual field.In this paper, we propose a conceptual model of support system for ERM using human awareness and IoT sensors, and an ERM concept that extends to remote members onshore including engineering supervisors and maintenance personnel in shipbuilding companies. The proposed model uses not only an IoT system to collect sensor data from the main engine, generator, and other equipment on board the ship, but also the smart voice messaging system that allows the crew to share and store their operations and observations (human awareness). This model is classified as Internet of Everything (IoE) since it consists of IoT and human awareness. The smart voice messaging system had been developed for collaboration management in various services including maintenance by authors (Uchihira et al., Collaboration management by smart voice messaging for physical and adaptive intelligent services, PICMET 2013). The proposed ERM support system based on IoE is still conceptual model. We evaluated effectiveness of the proposed system by interviewing several ship managers. As a result, it was found that the system has the potential to support the resource management of equipment and personnel, which is the objective of MRM. Unique points of the proposed model include (1) ERM model extended to remote members onshore and (2) ERM support system utilizing both IoT sensor data and human awareness together.
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Huete, Rodrigo, and John Nance. "Test and evaluation crew resource management." In Biennial Flight Test Conference. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1994. http://dx.doi.org/10.2514/6.1994-2178.

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Flin, Rhona, and Jill Wilkinson. "Non-Technical Skills and Crew Resource Management." In European HSE Conference and Exhibition. Society of Petroleum Engineers, 2013. http://dx.doi.org/10.2118/164974-ms.

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Flin, R., P. O'Connor, K. Mearns, and R. Gordon. "Crew Resource Management for Offshore Production and Maintenance." In SPE Offshore Europe Oil and Gas Conference and Exhibition. Society of Petroleum Engineers, 1999. http://dx.doi.org/10.2118/56988-ms.

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McAndrew, I. R., and G. P. Wise. "Crew Resource Management and its possible role in nursing risk management." In RISK ANALYSIS 2014. Southampton, UK: WIT Press, 2014. http://dx.doi.org/10.2495/risk140221.

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O'Connor, P., and R. H. Flin. "Crew Resource Management for Offshore Teams: Development and Evaluation." In SPE International Conference on Health, Safety and Environment in Oil and Gas Exploration and Production. Society of Petroleum Engineers, 2000. http://dx.doi.org/10.2118/61244-ms.

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Flin, Rhona, Paul O'Connor, Kathryn Mearns, and Rachel Gordon. "Crew Resource Management for Offshore Teams: Lessons from Aviation." In SPE International Conference on Health, Safety, and Environment in Oil and Gas Exploration and Production. Society of Petroleum Engineers, 1998. http://dx.doi.org/10.2118/46766-ms.

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Reports on the topic "Crew Resource Management (CRM)"

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Kaiser, David, Alan Spiker, Wayne Walls, Jeffery Eberhart, Chris Butler, Gregg Montijo, and Michael Vanderford. Real Time Cockpit Resource Management (CRM) Training. Fort Belvoir, VA: Defense Technical Information Center, October 2010. http://dx.doi.org/10.21236/ada542117.

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Shamblin, Robert, Kevin Whelan, Mario Londono, and Judd Patterson. South Florida/Caribbean Network early detection protocol for exotic plants: Corridors of invasiveness. National Park Service, July 2022. http://dx.doi.org/10.36967/nrr-2293364.

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Exotic plant populations can be potentially catastrophic to the natural communities of South Florida. Aggressive exotics such as Brazillian Pepper (Schinus terebinthifolius) and Melaleuca (Melaleuca quinquinervia) have displaced native habitats and formed monocultures of exotic stands (Dalrymple et al. 2003). Nearby plant nurseries, especially the ones outside the boundaries of Biscayne National Park (BISC) and Everglades National Park (EVER), are a continuous source of new exotic species that may become established within South Florida’s national parks. Early detection and rapid response to these new species of exotic plants is important to maintaining the integrity of the parks’ natural habitats and is a cost-effective approach to management. The South Florida/Caribbean Network (SFCN) developed the South Florida/Caribbean Network Early Detection Protocol for Exotic Plants to target early detection of these potential invaders. Three national parks of South Florida are monitored for invasive, exotic plants using this protocol: Big Cypress National Preserve (BICY), Biscayne National Park (BISC), and Everglades National Park (EVER). These national parks include some 2,411,000 acres (3,767.2 square miles [mi2]) that encompass a variety of habitat types. To monitor the entire area for new species would not be feasible; therefore the basic approach of this protocol is to scan major “corridors of invasiveness,” e.g., paved and unpaved roads, trails, trail heads, off road vehicle (ORV) trails, boat ramps, canals, and campgrounds, for exotic plant species new to the national parks of South Florida. Sampling is optimized using a two- to three-person crew: a trained botanist, a certified herbicide applicator, and optionally a SFCN (or IPMT [Invasive Plant Management Team]) staff member or park staff to take photographs and help with data collection. If infestations are small, they are treated immediately by the herbicide applicator. If large, they are reported to park staff and the Invasive Plant Management Team. The sampling domain is partitioned into five regions, with one region sampled per year. Regions include the terrestrial habitats of Biscayne National Park, the eastern region of Everglades National Park, the western region of Everglades National Park, the northern region of Big Cypress National Preserve, and the southern region of Big Cypress National Preserve. Monitoring of roads, trails, and canals occurs while traveling into and through the parks (i.e., travel at 2–10 mph) using motorized vehicles, airboats, and/or hiking. Campgrounds, boat launches, trailheads, and similar areas, involve complete searches. When an exotic plant is observed, a GPS location is obtained, and coordinates are taken of the plant. Photographs are not taken for every exotic plant encountered, but photographs will be taken for new and unusual species (for example a coastal exotic found in inland habitats). Information recorded at each location includes the species name, size of infestation, abundance, cover class, any treatment/control action taken, and relevant notes. During the surveys, a GPS “track” is also recorded to document the areas surveyed and a field of view is estimated. Field notes, pictures, and GPS data are compiled, entered, and analyzed in a Microsoft Access database. Resource briefs (and optional data summary reports) and associated shapefiles and data are then produced and sent to contacts within the corresponding national parks.
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