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Journal articles on the topic 'Crises online'

Author: Grafiati

Published: 30 June 2021

Last updated: 29 July 2025

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1

Liu-Lastres, Bingjie, Hany Kim, and Tianyu Ying. "Learning from past crises: Evaluating hotels’ online crisis responses to health crises." Tourism and Hospitality Research 20, no. 3 (2019): 372–78. http://dx.doi.org/10.1177/1467358419857779.

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Organizational learning is an important function of tourism crisis management. By examining and evaluating hotels’ responses to the 2010 bed bug crisis on social media, the purpose of this study was to provide insights into how to establish effective crisis responses. Situational crisis communication theory was used as the theoretical framework and a total of 136 management responses were included in the sample. Content analysis and co-occurrence analysis were conducted. The results revealed a learning curve of crisis management for hotels. Enhancing and Bolstering were the most commonly used

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Jang, Sungha, Jinsoo Kim, Reo Song, and Ho Kim. "Advertising strategy and its effectiveness on consumer online search in a defaming product-harm crisis." Asia Pacific Journal of Marketing and Logistics 30, no. 3 (2018): 705–24. http://dx.doi.org/10.1108/apjml-03-2017-0056.

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PurposeActual product-harm crises pose significant challenges to firms, but so can defaming product-harm crises, which are defined as crises caused by false or malicious rumors made by consumers or competing firms. Unlike typical product-harm crises, in defaming product-harm crises, the truth often emerges only after substantial damage has been done to the victim firm. Thus, crisis management strategies in these two cases may be different. The paper aims to discuss these issues.Design/methodology/approachUsing a defaming product-harm crisis that involved two competing firms, this paper examine

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Silva, Juliana Amaral Medeiros da, Gerson Siegmund, and Juliana Bredemeier. "Crisis interventions in online psychological counseling." Trends in Psychiatry and Psychotherapy 37, no. 4 (2015): 171–82. http://dx.doi.org/10.1590/2237-6089-2014-0026.

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Introduction: The world's population is often assailed by crises of various orders. Disasters caused by nature and by humans themselves also impact on people's mental health. Psychological crises, such as suicide attempts, represent a growing problem in mental health. When faced with such scenarios, specific strategies of crisis intervention are both appropriate and necessary. Objective: To conduct a systematic review of the literature dealing with online psychological crisis intervention, describing and discussing their operational design, specific characteristics and applications. Method: A

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Pluwak, Agnieszka. "Crises of reputation as asynchronous online polylogues." International Review of Pragmatics 15, no. 1 (2023): 134–64. http://dx.doi.org/10.1163/18773109-01501006.

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Abstract Crises of reputation are rarely studied from the linguistic point of view, which results in several research gaps. Therefore, in this study three selected crisis cases have been analyzed as asynchronous online polylogues—Internet debates performed by stakeholders in different sources from the moment of publication. In this approach corpus analysis has been combined with the theory of computer-mediated communication, speech acts and a semantic study of emotions. One of the findings was that certain common patterns of subtopics, emotion expressions and communicative actions are noticeab

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Choy, Christine Hiu Ying, and Fang Wu. "Comparative case study: when brands handle online confrontations." International Journal of Conflict Management 29, no. 5 (2018): 640–58. http://dx.doi.org/10.1108/ijcma-10-2017-0120.

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Purpose This study aims to examine the theoretical links among three important variables by empirically testing the cases of two international brands. Design/methodology/approach By using a comparative case study design, this study conducts a content analysis of a total of 490 Facebook comments regarding online confrontational crises: Dolce & Gabbana’s photo fiasco and Laneige’s discriminative sales incident. Findings The findings suggest that when evaluating whether or not a company has shouldered responsibility in online confrontational crises, social media users tend to be more influenc

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Dai, Yingying. "Research on Crisis Response Strategies for Police-related Online Public Opinions Based on SCCT." Journal of Management and Social Development 1, no. 3 (2024): 7–19. http://dx.doi.org/10.62517/jmsd.202412302.

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In order to cope with the complex situation of police-related online public opinions in China, this work explores suitable crisis response strategies based on the theory of Situational Crisis Communication Theory (SCCT). This theory can provide new ideas for properly handling of public opinion crises, and can help the police to improve the ability to respond. Through investigation and practice using domestic source data on police-related online public opinions crises, the types of public opinion crisis situations and coping strategies based on SCCT were analyzed and a “crisis situation-crisis

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Ding, Yubin, Junling Xu, Sisi Huang, Peipei Li, Cuizhen Lu, and Shenghua Xie. "Risk Perception and Depression in Public Health Crises: Evidence from the COVID-19 Crisis in China." International Journal of Environmental Research and Public Health 17, no. 16 (2020): 5728. http://dx.doi.org/10.3390/ijerph17165728.

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Background: Scant attention has been paid to how risk perceptions of public health crises may affect people’s mental health. Aims: The aims of this study are to (1) construct a conceptual framework for risk perception and depression of people in public health crises, (2) examine how the mental health of people in the crisis of Coronavirus Disease 2019 (COVID-19) is affected by risk perception and its associated factors, including distance perception of the crisis and support of prevention and control policies, and (3) propose policy recommendations on how to deal with psychological problems in

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Abdulrahim Alharbi, Afra. "MANAGING RESTAURANTS CRISIS COMMUNICATIONS: THE ROLE OF PUBLIC RELATIONS." Arab Journal for Scientific Publishing 6, no. 62 (2023): 34–41. http://dx.doi.org/10.36571/ajsp622.

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This study investigates the role of public relations in crisis management, focusing on pre-crisis, crisis,and post-crisis phases. Many public and private entities, including restaurants, lack effective crisis PR plans. The research centres on American restaurants due to their susceptibility to crises and explores Twitter's role in crisis PR. Guided by the Situational Crisis Communication Theory (SCCT), qualitative data analysis reveals the importance of proactive crisis strategies, crisis teams, and social media expertise. The study underscores the need for anticipating and averting crises thr

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Törőcsik, Mária, László Csóka, Péter Németh, and Ágnes Neulinger. "Changes in the Attitudes of Hungarian Shoppers in Times of Crisis." Financial and Economic Review 22, no. 4 (2023): 82–106. http://dx.doi.org/10.33893/fer.22.4.82.

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The world is currently facing at least four simultaneous crises, including the still relevant shadow of the Covid-19 pandemic, the consequences of the Russia–Ukraine war, an economic crisis with significant inflationary pressures and a climate crisis that has been a decades-long source of anxiety for many. Each of these crises influences consumer and shopping behaviour and attitudes towards the future, with spill-over effects on the work of economic actors. Our study aims to contribute to an understanding of the relationship between crisis situations and shopping. Our findings are based on the

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Pejovic, Milica. "Online EU Contestation in Times of Crisis: Towards a European Digital Demos?" Societies 12, no. 2 (2022): 34. http://dx.doi.org/10.3390/soc12020034.

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Crises, as critical moments in the process of European integration, are particularly conducive to the increased politicisation of the European Union (EU) and its contestation. The year 2015 saw the peaks of the Greek and the refugee crises, the two crises that put the two flagships of the European project—the Euro and the Schengen zone—into imminent peril, causing a prolonged EU legitimacy crisis. Building on the literature that considers Euroscepticism as a context-dependent and discursive phenomenon, this study analyses Facebook debates that emerged in response to the Greek and refugee crise

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Sohaib Uz Zaman, Amir Ali, Ghazmeen, and Syed Hassan Ali. "Effects of Crisis Response Strategies on Purchase Intention." Review Journal of Social Psychology & Social Works 3, no. 1 (2025): 753–74. https://doi.org/10.71145/rjsp.v3i1.144.

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This study aims to explore the impact of online crisis response strategies on consumer behavior in the digital marketplace. Specifically, it investigates how these strategies influence online purchase intention and online brand attitude, providing insights into how consumers perceive and react to brand responses during crises. Furthermore, the study examines the mediating role of online brand attitude in linking crisis response strategies to purchase intention, highlighting the importance of brand perception in consumer decision-making. Additionally, it assesses the moderating effect of brand

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Cui, Miao, Jinfang Qian, Xin Dai, and Mengjun Liu. "Transition from Offline to Online through Digital Resource Bricolage in A Health Crisis: A Case Study of Two Primary Schools." Pacific Asia Journal of the Association for Information Systems 13 (2021): 69–96. http://dx.doi.org/10.17705/1pais.13403.

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Abstract Background: Health crisis responses underline maintaining normal operations. By utilizing digital resources, organizations are able to maintain essential operations through transiting their operations from offline to online during a health crisis. However, little is known about how organizations rapidly adapt to online operations. By taking resource bricolage as the theoretical lens, this study investigates the process that organizations rapidly transit from offline to online through digital resource bricolage during health crises. Methods: A case study of two primary schools that mai

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Chóliz, Mariano. "Crisis, What Crisis? The Effect of Economic Crises on Spending on Online and Offline Gambling in Spain: Implications for Preventing Gambling Disorder." International Journal of Environmental Research and Public Health 20, no. 4 (2023): 2909. http://dx.doi.org/10.3390/ijerph20042909.

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(1) Background: In the period between 2008 and 2020, the world experienced two global economic crises that affected people’s way of life and well-being: the financial crisis of 2008 and that precipitated by the COVID-19 pandemic. Despite the crises’ radically different causes, their consequences for economic activity have been equally dramatic; (2) Methods: This article analyzes the consequences of both crises on gambling spending in Spain and compares traditional (offline) games with more recent online offerings. The data were collected from databases maintained by the Spanish government and

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Sari, Rr Febrina Prima. "Crisis Management Design For A Mosque As Da’wah Institution During Covid-19 Pandemic Era." INTELEKSIA - Jurnal Pengembangan Ilmu Dakwah 2, no. 2 (2021): 393–418. http://dx.doi.org/10.55372/inteleksiajpid.v2i2.111.

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Da’wah institution of mosque frequently experiences crises, especially during covid-19 pandemic, which affect its subject, purpose, programs, funding, and targets. It is often seen that many mosques are desolate from their da’wah activities because of this pandemic. Therefore, the mosque committees need a guidance to overcome these circumstances. Available study of crisis management merely focuses on crisis management strategy. This study presents a guidance to identify crisis phases in da’wah institution of mosque and its strategy to overcome. It uses qualitative method for developing the cri

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Pramanik, Roshni. "Resource mobilization and contributing resources to a collective task by emergency responders: an experimental study on collaboration in crisis response." Continuity & Resilience Review 3, no. 2 (2021): 149–65. http://dx.doi.org/10.1108/crr-03-2021-0010.

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PurposeTwenty-first century crises reaffirm the need of faster mobilization of resources during crises. Without interorganizational collaboration and resource mobilization, organizing efficient response is not possible. Resource mobilization is an essential aspect of response. It ensures a faster and better response. Collaboration between teams of emergency responders may include commonly known boundary spanning activities such as resource sharing, information sharing and communication. The purpose of this paper is to contribute our knowledge of how to organize a better crisis response through

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Selaković, Marko, and Nikolina Ljepava. "ONLINE-IGNITED CRISES AND POST-CRISIS IMAGE RESTORATION: EXAMPLE OF FLIGHT 3411 INCIDENT." International Journal of Management Trends: Key Concepts and Research 2, no. 1 (2023): 15–40. http://dx.doi.org/10.58898/ijmt.v2i1.15-40.

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The aim of this paper is to examine the flow and evolution of the communication crises in a digital space, how different crisis response approaches contributed to the escalation and suppression of the crisis, and how communicating of post-crisis organizational and policy changes contributed to the image restoration. The crisis evolution and flow have been investigated through the document analysis, based on the publicly available sources related to the exemplary critical situation – Flight 3411 incident. The textual analysis, which is the prevalent and primary method of analysis in image repai

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Nicol, Stephanie, and Sara Bice. "Negotiating transboundary crises in higher education: Tsinghua University’s shift to online learning during the COVID-19 pandemic." International Journal of Chinese Education 11, no. 1 (2022): 221258682110731. http://dx.doi.org/10.1177/22125868211073147.

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The COVID-19 pandemic posed a major challenge for education leaders and policymakers across the globe. This paper discusses the experience of Tsinghua University’s shift to fully online learning, as the first major university in the world to move all courses online in response to the 2020 pandemic. The article introduces the Institutional Resilience in Higher Education Framework to articulate the factors that drive quality education during times of crisis. The article explores the shift to online learning in the context of pandemic as transboundary crisis and details Tsinghua’s online learning

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Zhao, Yi, Sanitah Mohd Yusof, and Mingyu Hou. "“Why Are They Always Dissatisfied?” The Difference between Teachers and Students in Feeling of Interaction in Online Classroom." Journal of Curriculum and Teaching 11, no. 5 (2022): 215. http://dx.doi.org/10.5430/jct.v11n5p215.

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The mixed research focused on the interaction in the online classroom and discovered that (1) functional crisis, psychological and motivational crisis, and technical crises affect all aspects of interaction; (2) students pay more attention to the interaction itself of online classroom, while teachers emphasize the influence of interaction on learning effectiveness, which reflects the divergences and conflicts between them. The students’ sensibility and teachers’ rationality may be the root cause of interaction problems. This is a novel discovery, which has not been mentioned in the past and ma

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Lacmanović, Darko, and Andrej Raspor. "Gaming's resilience in times of crisis." Perfectus AC 2023, no. 1 (2023): 28–37. https://doi.org/10.5281/zenodo.11035687.

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The article presents arguments about how the gaming industry is resistant to crises. Based on the data collected from 1998 to 2022, when the world was engulfed by several crises, we analyzed the global gambling revenues in the global GDP. From this, we derived the main research question: Do crises affect gambling revenues and what share of global GDP do they represent?We collected data from various databases. Statista and H2 Gambling Capital data were the most useful to us. We analyzed the data with the help of Tableau 2022.1, namely by predicting what the situation will be in 2033. We found t

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Friedman, Hershey H., and Linda Weiser Friedman. "Crises in Education: Online Learning as a Solution." Creative Education 02, no. 03 (2011): 156–63. http://dx.doi.org/10.4236/ce.2011.23022.

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Naotunna, N. P. G. S. I., A. W. Thiranagama, K. C. Ariyarathna, I. A. Ekanayake, and K. L. B. G. Dharmaratne. "Reasons for Undergraduates’ Attitudes toward Online Learning." Asian Journal of Management Studies 3, no. 2 (2024): 1–25. http://dx.doi.org/10.4038/ajms.v3i2.63.

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While online learning was implemented voluntarily in some countries, the pandemic forced many countries to embrace online learning as the only strategy for continuing the education of university students. Even though Sri Lanka was returning to some normalcy, the current economic catastrophe in Sri Lanka still forces online learning. Although the previous studies focused on many aspects of online learning, students’ attitudes toward online learning and the reasons behind those attitudes received rare attention. In this background, our paper explores the reasons for university students’ attitude

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He, Changyang, Lu He, Tun Lu, and Bo Li. "Beyond Entertainment: Unpacking Danmaku and Comments' Role of Information Sharing and Sentiment Expression in Online Crisis Videos." Proceedings of the ACM on Human-Computer Interaction 5, CSCW2 (2021): 1–27. http://dx.doi.org/10.1145/3479555.

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Online videos are playing an increasingly important role in timely information dissemination especially during public crises. Video commentary, synchronous or asynchronous, is indispensable in viewers' engagement and participation, and may in turn contribute to video with additional information and emotions. Yet, the roles of video commentary in crisis communications are largely unexplored, which we believe that an investigation not only provides timely feedback but also offers concrete guidelines for better information dissemination. In this work, we study two distinct commentary features of

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Zalukhu, Amirrudin. "The Role of Christian Education in Preventing and Addressing the Crisis Caused by Online Gambling." PEADA': Jurnal Pendidikan Kristen 6, no. 1 (2025): 1–17. https://doi.org/10.34307/peada.v6i1.243.

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Abstract: The growing prevalence of online gambling has triggered severe economic and spiritual crises, affecting individuals, families, and communities. This study aims to analyze the role of Christian education in preventing and addressing the destructive impacts of online gambling through a qualitative literature review. Grounded in theological principles and educational theory, Christian education emphasizes core values such as stewardship, self-control, and accountability as foundations for character formation and behavioral prevention. It serves not only as a preventive mechanism but als

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Imran, Muhammad, Prasenjit Mitra, and Jaideep Srivastava. "Enabling Rapid Classification of Social Media Communications During Crises." International Journal of Information Systems for Crisis Response and Management 8, no. 3 (2016): 1–17. http://dx.doi.org/10.4018/ijiscram.2016070101.

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The use of social media platforms such as Twitter by affected people during crises is considered a vital source of information for crisis response. However, rapid crisis response requires real-time analysis of online information. When a disaster happens, among other data processing techniques, supervised machine learning can help classify online information in real-time. However, scarcity of labeled data causes poor performance in machine training. Often labeled data from past event is available. Can past labeled data be reused to train classifiers? We study the usefulness of labeled data of p

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Aldamen, Yasmin, and Dilana Thasleem Abdul Jaleel. "A Depiction of Rohingya Refugees in India’s Online News Platforms Following the Shift in the Indian Government’s Stance in 2017." Societies 14, no. 8 (2024): 140. http://dx.doi.org/10.3390/soc14080140.

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The media plays a crucial role in framing and representing humanitarian crises, significantly influencing public opinion. The representation of these crises in the media directly impacts the dissemination of information to the global public. One prominent international crisis is the plight of the Rohingya Muslims in Myanmar, which dates back to the 1970s. News about the Rohingya refugees has been a major humanitarian topic on the global stage. The findings of this study reveal that Rohingya refugees are predominantly represented negatively in popular media platforms in India. Negative framing,

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Zhao, Hui. "Contextual awareness on organizational crises: National context and crisis attribution." Public Relations Inquiry 9, no. 1 (2019): 61–79. http://dx.doi.org/10.1177/2046147x19845421.

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This study examines the influences of national contexts on crisis attribution to address the recent appeal for a more contextually sensitive perspective in crisis communication research. Specifically, this study revisits the situational crisis communication theory (SCCT) in the Chinese context by taking an online discussion on Weibo about a high-profile homicide in a McDonald’s restaurant as the case. Built on the framing theory and categorization of national contexts, an inductive framing analysis of 100 top forwarded posts demonstrates a complex negotiation process of context-embedded frames

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Fuller, Ryan P., and Antonio La Sala. "Crisis Communication Preparedness Practices Among U.S. Charitable Organizations: Results From a National Survey." SAGE Open 11, no. 2 (2021): 215824402110145. http://dx.doi.org/10.1177/21582440211014516.

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Organizations should prepare for crises, through identifying crisis concerns, having written crisis communication plans, and designating teams for crisis planning and response, for example. Nonprofit organizations, which represent an important sector of U.S. society, are no different in needing to prepare, but to date, a review of their crisis communication preparedness is lacking. Therefore, a national online survey of 2,005 U.S. charitable organizations was administered to determine nonprofit organizations’ adoption of an anticipatory perspective of crisis management. The anticipatory perspe

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Frazão, Luiz Felipe Neves, Maria Eduarda Gibbon Oliveira, Pedro Henrique de Souza Lopes, et al. "Conceitos clínicos da crise hipertensiva: a classificação e o manejo hospitalar." Brazilian Journal of Implantology and Health Sciences 6, no. 4 (2024): 251–58. http://dx.doi.org/10.36557/2674-8169.2024v6n4p251-258.

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O objetivo deste estudo é expor os principais conceitos acerca das crises hipertensivas e indicar o melhor manejo. O presente estudo trata-se de uma revisão narrativa de caráter crítico e analítico, na pesquisa sobre os principais conceitos no que tange às crises hipertensivas, além do manejo. Foi realizada uma revisão de artigos nas bases de dados Medical Literature Analysis and Retrievel System Online (MEDLINE), Scientific Electronic Library Online (SciELO), Literatura Latino-Americana e do Caribe em Ciências da Saúde (LILACS), Directory of Open Access Journals (DOAJ) e PubMed, com os seguin

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Corbu, Nicoleta, Raluca Buturoiu, and Flavia Durach. "Framing the Refugee Crisis in Online Media: A Romanian Perspective." Romanian Journal of Communication and Public Relations 19, no. 2 (2017): 5. http://dx.doi.org/10.21018/rjcpr.2017.2.234.

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The European Union (EU) is under severe pressure, due to the multiple crises it has to manage. Among them, the refugee crisis is remarkable, since it is shaking both the individual member states and the EU as a whole. The media coverage of the refugee crisis is important because the media still are the main source of information concerning distant issues (the refugee crisis included), and as such it facilitates people’s access to social reality. Using the perspective of agenda-setting and the conceptual background of framing theory, we aim to (1) identify the most prominent frames online media

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Patel, Atul. "ONLINE JOB BOARDING SYSTEM." International Journal of Management, Public Policy and Research 2, no. 1 (2023): 125–28. http://dx.doi.org/10.55829/ijmpr.v2i1.122.

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With the advancement of technology and the internet, large changes made in the landscape of recruitment over the past decades. Internet acts as an aqueduct between employers and job seekers. Job hunting and job hiring have become so much easier for both the employer's and job seekers with the online job boarding system such as websites and applications. COVID-19 triggered one of the worst job crises after the great depression.

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DELAVALLADE, THOMAS, LAURE MOUILLET, BERNADETTE BOUCHON-MEUNIER, and EMMANUEL COLLAIN. "MONITORING EVENT FLOWS AND MODELLING SCENARIOS FOR CRISIS PREDICTION: APPLICATION TO ETHNIC CONFLICTS FORECASTING." International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems 15, supp01 (2007): 83–110. http://dx.doi.org/10.1142/s0218488507004479.

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We have developed an early warning prototype, based on a knowledge management approach, so as to carry out the online detection of crises. Experts, with the help of automatic tools, design an ontology describing domain-specific crisis eruption processes. Then a recognition engine performs model-based inference, in order to identify among the events feeding the system, typical sequences that might trigger a crisis. Crises are described in the ontology through the template technique which provides also mechanisms to assess the similarity between stored scenarios and event flows related to the mo

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Schenk, Birgit, Martina Gross, and Kerstin Steinle. "Community Supplies via Local Online Markets in Times of The Corona Pandamic." Central and Eastern European eDem and eGov Days 341 (March 17, 2022): 43–56. http://dx.doi.org/10.24989/ocg.v341.3.

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The Corona pandemic requires not only good crisis management but also the guarantee that people have local supplies in their communities. This raises the question of what role local supplies via local online markets (LOM) can play in a crisis such as the Corona pandemic. This will be investigated on the basis of two research questions: Q1: "What additional value can LOMs provide in the crisis management of a pandemic?" Q2: "How have local online markets developed during the Corona pandemic?" In addition to seven municipalities in Baden-Württemberg (BW), where an LOM had been

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Ziyuan Zhou and Xueying Zhang. "Applying the Anger Activism Model (AAM) to CSR Crises: From the Perspective of the 2022 Russian Invasion of Ukraine." Journal of International Crisis and Risk Communication Research 6, no. 2 (2023): 53–86. https://doi.org/10.56801/jicrcr.v6.i2.4.

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CSR crises occur when organizations fail to live up to publics’ expectation of their social responsibilities. The anger activism model (AAM) uses two variables, efficacy and anger, to explain people’s participation in social movements. Since CSR crises are often value-based and lead to consumer boycotts, AAM sheds light on explaining people’s behaviors in CSR crises. In applying AAM, this study aims to explore effective crisis response strategies and if conditional factors influence the effectiveness of these strategies, using a 2 (strategy: reform vs. refutation) × 2 (proxy efficacy: high vs.

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Liu, Brooke Fisher. "Distinguishing how elite newspapers and A-list blogs cover crises: Insights for managing crises online." Public Relations Review 36, no. 1 (2010): 28–34. http://dx.doi.org/10.1016/j.pubrev.2009.10.006.

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Valdivia, Pablo, Rosmery-Ann Boegeholz, and Marc Esteve del Valle. "Embodied crises: cultural narratives, online social networks, and the mirror syndrome." Revista científica de información y comunicación, no. 18 (2021): 37–55. http://dx.doi.org/10.12795/ic.2021.i18.03.

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This article addresses three interrelated phenomena: the irruption of new cultural narratives of power, the role of online social networks in the creation of embodied crises, and the emergence of the Mirror Syndrome as a new computer-mediated medical challenge. In doing so, it exposes the negative consequences that the cultural narratives of beauty canons executed by social media have, above all, for young women’s health.

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Shchedrinskaya, O. M., and M. A. Bebchuk. "Online Counseling Through the Lens of Professional Ethics: Challenges and Solutions." Консультативная психология и психотерапия 28, no. 3 (2020): 84–99. http://dx.doi.org/10.17759/cpp.2020280306.

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The paper focuses on benefits, limitations, and ethical risks associated with online counseling yielded from domestic and international studies. We provide a detailed description of the most common online counseling ethical dilemmas, such as determining format suitability, taking action in crises, identification issues, method validity, regional differences in ethical and legal practices, confidentiality limitations, and establishing professional boundaries. A few options for ethical decision-making are offered, as well as advice on averting technical and ethical issues. We provide a specific

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Tsai, Chun-Hua, Xinning Gui, Yubo Kou, and John M. Carroll. "With Help from Afar: Cross-Local Communication in an Online COVID-19 Pandemic Community." Proceedings of the ACM on Human-Computer Interaction 5, CSCW2 (2021): 1–24. http://dx.doi.org/10.1145/3476062.

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Crisis informatics research has examined geographically bounded crises, such as natural or man-made disasters, identifying the critical role of local and hyper-local information focused on one geographic area in crisis communication. The COVID-19 pandemic represents an understudied kind of crisis that simultaneously hits locales across the globe, engendering an emergent form of crisis communication, which we term cross-local communication. Cross-local communication is the exchange of crisis information between geographically dispersed locales to facilitate local crisis response. To unpack this

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Luo, Jiangyi. "A Study of Fashion Retailer’s Crisis Management Strategies Based on the U.S. Market." Highlights in Business, Economics and Management 23 (December 29, 2023): 777–85. http://dx.doi.org/10.54097/9aj0gp21.

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The global fashion industry faces challenges as it steps into 2023, with indications of a slowdown due to macroeconomic factors. This highlights the importance of crisis management strategies, especially for fashion retailers in the U.S. While existing literature delves into the effects of crises on brand equity and trust, there’s a gap concerning U.S. fashion retail. This research seeks to bridge this gap, focusing on the industry’s crisis management against external and internal crises, considering the complex dynamics of consumer expectations and sustainability. The U.S. fashion retail sect

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Suwandee, Sasithorn, Jiraporn Surachartkumtonkun, and Aurathai Lertwannawit. "EWOM firestorm: young consumers and online community." Young Consumers 21, no. 1 (2019): 1–15. http://dx.doi.org/10.1108/yc-03-2019-0982.

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Purpose This study aims to examine the influence of homophily in an online community and the effect of electronic word of mouth (eWOM) consensus on young consumers’ attitudes. Design/methodology/approach This study implemented an experimental research design using a two (low/high homophily) × two (low/high eWOM consensus) mixed factorial design. This study explores young consumers’ changes in brand attitude after encountering negative eWOM. Findings The results indicate that a high consensus of negative eWOM among online community members leads to significant changes in attitude, while a low c

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Tasenţe, Tănase. "Online communication strategy of world political leaders during the Ukraine crisis (February 24 - December 24, 2022). Comparative case study: Joe Biden, Ursula von der Leyen and Jens Stoltenberg." Technium Social Sciences Journal 39 (January 8, 2023): 207–19. http://dx.doi.org/10.47577/tssj.v39i1.8220.

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This case study looks at the online communication strategies of three prominent world political leaders during the Ukraine crisis in February-December 2022. Using the case studies of U.S. President Joe Biden, European Commission President Ursula von der Leyen, and NATO Secretary General Jens Stoltenberg, this study examines how the three leaders used online communication tools to shape their respective strategies and communicate their messages to the international community. Through an in-depth analysis of each leader's approach to online communication, the study reveals how the three leaders

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Moraes, Guilherme Cerqueira Martins, Isadora Fontenelle Carneiro de Castro, Gustavo Moreira Marques, et al. "USO DE ANTIPSICÓTICOS DE AÇÃO RÁPIDA NO MANEJO DE CRISES PSIQUIÁTRICAS AGUDAS." Centro de Pesquisas Avançadas em Qualidade de Vida 16, V16N2 (2024): 1. http://dx.doi.org/10.36692/v16n2-23r.

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Pacientes em crise psiquiátrica correm perigo de causar prejuízos a si mesmos e aos outros, requerendo um atendimento de urgência eficaz e apropriado. Objetivo: Este estudo teve como propósito revisar as diretrizes no Brasil para lidar com crises psiquiátricas em situações de emergência e discutir a conduta apropriada após a crise. Métodos: Realizamos uma pesquisa bibliográfica em bases de dados online, utilizando termos como “crise psicótica”, “situação de emergência psiquiátrica”, “diretrizes”, “tratamento” e “cuidados pós-crise”. Resultados: As diretrizes brasileiras recomendam o uso de ant

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Awaloedin, Dipa Teruna, Gagih Pradini, Putri Maulida Fitria, and Davi Ayu Andini. "Crisis And Communication Management at Denny's Senayan City SWOT Analysis." INTERNATIONAL JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND SOCIAL SCIENCE (IJEMBIS) 4, no. 1 (2024): 537–44. http://dx.doi.org/10.59889/ijembis.v4i1.377.

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This article discusses the role of Jakarta's restaurants in economic growth, focusing on job creation and culinary contributions. It explores crisis management, emphasising the importance of communication strategies for unexpected challenges. The SWOT analysis guides managers in aligning strengths with opportunities. Crisis communication involves organisational learning, ethical practices, prospective vision, and effective rhetoric. Management responsibilities in crises include risk assessment, plan development, transparent communication, media coordination, recovery, evaluation, and online in

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Pei, Xue. "Research on the Prevention and Resolution of Online Public Opinion Crises Among Postgraduates from the Perspective of Ideological and Political Education." Scientific Journal Of Humanities and Social Sciences 7, no. 6 (2025): 23–27. https://doi.org/10.54691/jc3fms92.

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In the era of all-media communication, postgraduates, as the core target group of ideological work in universities, exhibit online public opinion crises characterized by strong academic sensitivity, high social relevance, and prominent secondary risks. These crises pose real challenges to ideological security and talent cultivation in higher education. From the perspective of ideological and political education, this paper systematically analyzes the formation logic and harmful manifestations of online public opinion among postgraduates. It constructs a three-dimensional governance framework o

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Lee, Gwendolyn K., Joseph Lampel, and Zur Shapira. "After the Storm Has Passed: Translating Crisis Experience into Useful Knowledge." Organization Science 31, no. 4 (2020): 1037–51. http://dx.doi.org/10.1287/orsc.2020.1366.

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This virtual special issue (VSI) collects together 19 papers published in Organization Science that explore how organizations learn from crises. The objective is to discuss insights that can help us understand the COVID-19 pandemic crisis, implications that existing research carries for organizations’ abilities to keep hard-earned lessons after the storm passes, and opportunities that the current phenomenon offers for future inquiry in this domain. Organizations, large and small, in scores of countries, have suspended normal operations. To survive, many organizations have adapted by shifting a

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Vail, Maggie, Kris Boyle, and Pamela Brubaker. "Religion, covid-19, and a Sense of Community: a Facebook Case Study." Journal of Religion, Media and Digital Culture 12, no. 2-3 (2023): 293–317. http://dx.doi.org/10.1163/21659214-bja10093.

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Abstract The global lockdown caused by covid-19 sent people online in search of religious support. As a result, a religious community emerged within the Worldwide Unified Facebook group to pray and fast on Good Friday, April 10, 2020, for covid-19. Within seven days of its creation, a thriving and highly interactive 500,000+ member religious online community emerged consisting of individuals representing 99 countries and 32 religions. Through a mixed-method approach, this study investigated the Worldwide Unified member and administrator communication and how interaction within the online group

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Cao, Chao, Ziyu Li, Lingzhi Li, and Fanglu Luo. "Research on the evolution of college online public opinion risk based on improved Grey Wolf Optimizer combined with LSTM model." PLOS ONE 20, no. 1 (2025): e0311749. https://doi.org/10.1371/journal.pone.0311749.

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Since the dissemination of information is more rapid and the scale of users on online platforms is enormous, the public opinion risk is more visible and harder to tackle for universities and authorities. Improving the accuracy of predictions regarding online public opinion crises, especially those related to campuses, is crucial for maintaining social stability. This research proposes a public opinion crisis prediction model that applies the Grey Wolf Optimizer (GWO) algorithm combined with long short-term memory (LSTM) and implements it to analyze a trending topic on Sina Weibo to validate it

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Koulaxi, Afroditi. "Crisis reflexivity: the fragile regime of citizenship in Greece’s compounded crises." MedieKultur: Journal of media and communication research 40, no. 77 (2024): 101–21. http://dx.doi.org/10.7146/mk.v40i77.140829.

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The paper explores how the crisis imaginary shapes citizen identity in relation to the migrant noncitizen as well as the media’s role in enhancing or containing the crisis. The communicative process of crisis reflexivity offers a conceptual tool to understand the consequences of limited or absent encounters with noncitizen Others for the citizens’ construction of identity. Within the spatio-temporality of compounded crises in an Athenian neighbourhood, the study’s multi-method approach combines 30 in-depth interviews with Greek citizens with offline and online participant observation. The empi

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Catharina Gontijo e Barcellos, Ana Ângela, Marcela Luiza Lopes Ferreira, Mayra De Aquino Mendes Santos, and César Rota Júnior. "Plantão Psicológico Online em Tempos de Pandemia." Revista Unimontes Científica 22, no. 2 (2021): 1–15. http://dx.doi.org/10.46551/ruc.v22n2a10.

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O mundo enfrenta hoje um inimigo comum e invisível, o novo Coronavírus, agente causador da COVID-19, configurando-se um cenário de inúmeras mudanças e incertezas. O presente relato de experiência tem como objeto apresentação e discussão das vivências de um projeto de Plantão Psicológico idealizado e desenvolvido por um grupo de psicólogas no norte de Minas Gerais, de maneira voluntária e online. A gênese desse projeto parte da inquietação e preocupação de profissionais da psicologia, em um cenário de crise e instabilidade oriundo da pandemia, com reais mudanças estruturais na sociedade, em tod

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Tasente, Tanase, Mihaela Rus, and Georgiana Tanase. "From Outbreak to Recovery: An Observational Analysis of the Romanian Government's Online Communication during and post-COVID-19." Vivat Academia 157 (November 22, 2023): 1–21. http://dx.doi.org/10.15178/va.2024.157.e1513.

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Introduction: The expanding digital era has transformed government communication, especially during crises like the COVID-19 pandemic. This study aims to comprehensively evaluate the digital communication strategies of the Romanian Government during the pandemic and its aftermath, emphasizing the importance of effective communication in times of crisis. Methodology: For this comprehensive analysis, quantitative and qualitative techniques were combined. Data were collected from Facebook using FanPageKarma.com and processed in RStudio. Key aspects were examined, including the categorization of c

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Tri Sakti, Andi Muhammad, Siti Zaiton Mohd Ajis, Arina Anis Azlan, Hyung Joon Kim, Elizabeth Wong, and Emma Mohamad. "Impact of COVID-19 on School Populations and Associated Factors: A Systematic Review." International Journal of Environmental Research and Public Health 19, no. 7 (2022): 4024. http://dx.doi.org/10.3390/ijerph19074024.

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Apart from the severe impact on public health and well-being, the chain effect resulting from the COVID-19 health crisis is a profound disruption for various other sectors, notably in education. COVID-19 has driven massive transformation in many aspects of the educational landscape, particularly as teaching and learning shifted online due to school closure. Despite the many impacts of the health crises on school populations, a systematic review regarding this particular issue has yet to be conducted. This study, therefore, attempts to comprehensively review the impact of health crises on schoo

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