Relevant bibliographies by topics / Crisis communication

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Crisis communication'

Author: Grafiati
Published: 4 June 2021
Last updated: 20 February 2023

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Journal articles on the topic "Crisis communication"

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Johansen, Winni. "Understanding and practicing crisis consulting." Journal of Communication Management 21, no. 2 (May 2, 2017): 106–23. http://dx.doi.org/10.1108/jcom-12-2016-0104.

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Purpose The purpose of this paper is to contribute to the literature on management and communication consulting in general, and crisis consulting in particular, by investigating how public relations and communications firms understand crises, crisis management, and crisis communication; how they see themselves practicing crisis consulting; and how they envisage the future of this field of expertise. Design/methodology/approach The study is based on 12 semi-structured in-depth expert interviews with CEOs, board members, senior consultants, and/or partners representing national and international public relations and communications firms operating in Denmark who offer crisis consulting as one of their areas of expertise. Findings Findings demonstrate that crisis consulting is a field in transition, moving away from the traditional focus on image crises in the media handled by former journalists, toward a new focus on issue crises involving other types of stakeholders. Findings also demonstrate that crisis consultants generate important insights into aspects of crisis management and crisis communication hitherto neglected by academic scholars. Practical implications The insights into the professional “world view” of crisis consultants will contribute to the professionalization of the field. Originality/value This is the first major study of crisis consulting as a specific field of expertise within the growing industry of management and communication consulting.
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Tikka, Minttu. "Ritualisation of Crisis Communication." Nordicom Review 40, no. 1 (February 19, 2019): 105–20. http://dx.doi.org/10.2478/nor-2019-0006.

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Abstract Digital connectivity enables ordinary people to participate in the social construction of crises. This article explores the crisis responses of common people through the prism of ritual communication in the case of the 2017 Stockholm terror attack. The ritual approach has helped to produce a nuanced understanding of the social functions of patterned and performative communication in crises and conflicts. However, the crisis communication of ordinary people has remained understudied from the viewpoint of ritualisation. Drawing from digital media ethnography and content analysis of a Twitter feed created around the hashtag #openstockholm, it is claimed that the ritualisation of crisis responses illustrates the active agency of ordinary people and contributes to ephemeral social cohesion.
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Spence, Patric R. "Crisis Communication." Review of Communication 8, no. 4 (October 2008): 430–32. http://dx.doi.org/10.1080/15358590701772309.

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Coombs, W. T. "Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory." Journal of Business Communication 41, no. 3 (July 1, 2004): 265–89. http://dx.doi.org/10.1177/0021943604265607.

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Bogatyreva, T. G. "Foreign Experience of Public Sector Communications in the context of Global COVID-19 Pandemic." Communicology 9, no. 1 (July 15, 2021): 15–28. http://dx.doi.org/10.21453/2311-3065-2021-9-1-15-28.

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Communication in the public sector is a key tool for responding to sudden crises. It allows to check the interpretation of what is happening in accordance with changing circumstances and prevent the risks of irreversible obligations, when the authorities make management decisions in conditions of the pandemic crisis, which has raised the bar of their responsibility to protect citizens. COVID-19 is considered by the author as a starting point in the transformation of traditional communication schemes and the institutional consolidation of new communication practices and models of crisis communication. Public sector organizations face different challenges in comparison to private ones, because they are influenced by social structures, power dynamics and a higher level of media control. The pandemic accelerated the processes of media convergence and defined in it a communication collaborative strategy for the development of crisis communications in the public sector. The beginning institutionalization of crisis communications makes it possible to systematize communication strategies and increase the effectiveness of the tools and means used for the proper organization of crisis communication in the public sector. The core of modern crisis communications is social media, which, in fact, is equated with traditional media and entered into direct competition with them, primarily due to the ability to monitor crisis problems and decentralized rapid communications. To keep control over the process of informing the citizens in a crisis, the authorities must act in accordance with a certain communication scenario. The model of crisis communication for the public sector is still being formed. It needs to be re-conceptualized in an increasingly personalized, emotional, and hybrid media landscape.
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Barlik, Jacek. "Sleeping with your enemies – and what happens later." Corporate Communications: An International Journal 25, no. 1 (January 23, 2020): 143–56. http://dx.doi.org/10.1108/ccij-07-2019-0079.

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Purpose The purpose of this paper is to find out how organizations communicate with their opponents during crises and later. Design/methodology/approach Qualitative research that is interviews with crisis communication professionals in Poland was conducted to explore their opinions, attitudes and practices toward opponents in crises, communication tools employed, methods of settling conflicts and ways of getting along with the former opponents later. Findings Communication and crisis managers provided in-depth insights on how they approach opponents during crises and later. Even though public relations professionals are aware that communicating with activist or hostile publics in times of turmoil is important, they pay more attention to internal publics and media. Senior executives often perceive media and journalists as crucial channels to reach out to different stakeholder groups during crises. Ongoing communication with opponents (or former opponents) – also after crises – mostly remains a high call for public relations professionals. Originality/value This paper contributes to corporate and crisis communication research by presenting how opponent publics are handled by communication professionals in crises. It shows that most organizations need to rethink their crisis strategies to include opponents in their relationship building, and to maintain these relationships with former opponents beyond the time of crisis.
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Sumner, David W. "Malpractice Crisis or Communication Crisis?" Law, Medicine and Health Care 14, no. 3-4 (September 1986): 205. http://dx.doi.org/10.1111/j.1748-720x.1986.tb00980.x.

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Snoussi, Thouraya. "Social Media for Crisis Communication Management." International Journal of Business and Management Research 8, no. 3 (September 30, 2020): 64–72. http://dx.doi.org/10.37391/ijbmr.080302.

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This paper analyzes trends related to the role of social media in crisis communication. The author posed a question about the attitudes of online media actors (communication, public relations and marketing experts) towards using social media as a strategic communication tool in times of crisis; Emphasis on two different crises: the 2016 Turkish political crisis and the global health pandemic (COVID-19) in 2020. Communications actors' perceptions and behaviors of social media in times of crisis were tracked through a mixed method (a content analysis of 40 online publications about the military coup attempt in Turkey, and 20 semi structured in-depth interviews about the usage of social media during the quarantine period). The results showed that social media is a lifeboat that is provided to organizations in times of crisis, as communication with customers becomes a vital factor in managing critical situations. Meanwhile, some participants expressed reservations about confidence in the use of social media in times of crisis, stressing that these networks are a double-edged sword. As the keyword for crisis management, a strategic communication plan should take place via social media to discuss customer inquiries with clients, answer their questions, and try to reduce their anxiety, according to the interviewee.
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Verdier, James M. "Crisis of Communication." BioScience 71, no. 6 (June 1, 2021): 559. http://dx.doi.org/10.1093/biosci/biab062.

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Vigsø, Orla. "Ironic Crisis Communication?" Nordicom Review 34, no. 2 (November 1, 2013): 123–34. http://dx.doi.org/10.2478/nor-2013-0058.

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Abstract Humour and irony are normally not recommended within crisis communication. So when the main Swedish rail company SJ in January 2011 issued three short videos taking an ironical stance on the company and its damaged reputation, it attracted a great deal of attention. But the good will generated by this unexpected irony was apparently never fully understood by the management, and was thus lost or directly undermined by their subsequent communication. This article addresses the specific case of SJ’s crisis communication in early 2011, with particular interest in the question of the use of humour and irony in a crisis situation.
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Dissertations / Theses on the topic "Crisis communication"

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Abrache, Cassandra. "Crisis Communication Management: -A Case Study of Oxfam’s 2018 Credibility Crisis." Thesis, Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-75154.

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The growth of social media has set demands on organizations to be online and interact with stakeholders, especially during a crisis. The public are no longer seen as passive receivers of marketing messages. Previous studies have shown that the need for information increases during a crisis. Social media can be a powerful tool if is used strategically. This case study looks deeper into Oxfam’s 2018 Haiti sexual exploitation scandal, as an attempt to understand how organizations communicate on social media during a crisis. By co-applying multimodal critical discourse analysis (MCDA) and the social-mediated crisis communication (SMCC) model, a broader understanding of how the crisis was handled can be developed. The data consists of four Instagram posts that will be analyzed, drawing upon four multimodal frameworks from Machin (2017): Iconography: the ‘hidden meanings’ of images; The meaning of color in visual design; The meaning of typography; and Representation of social actors in images. In order to obtain a broader picture of the strategies, key public and relationships, the components of the SMCC model will be identified and presented for this case. The result of this study shows that multiple response strategies have been used to communicate both tailored messages and unified organizational messages. It is apparent that Oxfam did not have a clear strategy and altered between apologizing, “blaming” individuals within the organization and distancing themselves from the crisis.
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Wright, Courtney. "Responding to crises : a test of the situational crisis communication theory." [Tampa, Fla] : University of South Florida, 2009. http://purl.fcla.edu/usf/dc/et/SFE0002802.

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Wright, Courtney. "Responding to Crises: A Test of the Situational Crisis Communication Theory." Scholar Commons, 2008. https://scholarcommons.usf.edu/etd/91.

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Crisis management includes efforts designed to prevent and to detect potential crises, and to learn from crisis experiences. The SCCT posits that certain crisis responses (matched) produce better outcomes for organizations than others (unmatched), depending on the situation. In addition, the results from this study attempt to support the situational crisis communication theory in aiding crisis managers in protecting their organizations against crises.
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Martin, Damion R. "Culture and crisis communication : the use of intercultural communication in public relations crisis management planning." Scholarly Commons, 2011. https://scholarlycommons.pacific.edu/uop_etds/787.

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This study set out to explore how multinational corporations incorporated the issue of culture into the planning process for crisis management. The research used a case study method with unstructured interviews conducted via email, phone and in person, and focused on the U.S. and Japan. Four of the interview subjects were established public relations professionals with experience in both countries, and one subject is a professor of intercultural communications in Japan. All interviews were transcribed and approved by the interview subjects before being analyzed and catalogued into themes. Those themes were then reviewed compared to the intercultural communications theoretical framework of power distance, high-context vs. low-context communications, and individualism vs. collectivism. Results revealed three main themes, including differences in PR between Japan and the United States, belief that culture should play a more substantial role in crisis communications, and actual use of culture in crisis communications. Responses showed that, regardless of a collective belief that culture should play a substantial role in crisis r;;- management, intercultural communication components often take over in emergencies. In conclusion, while all interview subjects saw value in cultural response, the broad scope of what that entails made it an impractical endeavor. Further, responses showed that the planning stage is not the most effective place to integrate culture into crisis communication. Research did suggest, however, that an updated PR model, adapted from the R.A.C.E. method, that incorporates elements of cultural communication consideration between the Action Planning and Communication stages could beneficial.
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Hsu, Yi-Shan. "Corporate social responsibility and crisis communication Nike Taiwan Jordan crisis vs. Paolyta Bullwild crisis /." [Gainesville, Fla.] : University of Florida, 2006. http://purl.fcla.edu/fcla/etd/UFE0014541.

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Johnson, Kaelyn. "Crisis Communication-What is Your Emergency." Thesis, Gonzaga University, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=1543346.

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This study is a rhetorical analysis of 911 active shooter calls. Working from frame theory it examines the types of communication that occur during crisis situations. This study reviews the actual audio tapes of the Columbine Colorado School shooting, the Trolley Square Salt Lake City UT shooting and the Arizona shooting of Congresswoman Gabby Gifford. This study provides a method for investigating the communication between caller to 911 and the telecommunicators that answer 911calls. It provides a baseline of the communication activities that are occurring and this method of communication is rapidly changing with pending text-mediated communication scheduled to take effect in 911 centers in 2014.

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Hlela, Nomfundo. "Exploring best practices for crisis communication." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/15060.

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In the past few decades, corporate crises have received high media attention and revealed the impact that a disaster can have on a company’s reputation. A breadth of scholarly literature has already analysed crisis communications and key elements of an effective response. In this study I examine crisis communications strategies of two companies (British Petroleum and Domino’s Pizza) who responded differently when faced with a crisis. The study will explore the companies’ actions and various media materials including public statements, press releases and social media platforms. This information will be presented alongside corresponding news coverage to reveal how the media translated these actions. Results show that by accepting responsibility and marketing efforts to stop the disaster, a corporation can transform its communication strategy and recover its reputation.
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Thompson, Enid Alane. "Managing Effective Communication After a Crisis." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2698.

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Despite the effects of natural disasters on small business owners, the owners' communication strategies to alleviate loss to their companies' profitability remain problematic. The purpose of this qualitative descriptive multiunit case study was to explore what communication strategies some small business owners developed and implemented for facilitating resuming their business operations after a natural disaster. The targeted population consisted of 2 small business owners located along the Belmar Boardwalk in Belmar, New Jersey. The conceptual framework for this study was Coombs' situational crisis communication theory. The case data collected were from semistructured interviews and company documents. Employing member checking and methodological triangulation increased the assurance of the study's credibility and trustworthiness. The data analysis consisted of separating the data into groupings, identifying major groupings, assessing the information within the major groups, and developing thematic interpretations. The 4 validated themes that emerged were communication, community, disaster recovery, and stakeholders (employees). The findings from this study may contribute to social change by providing communication strategies that small business owners can use to mitigate losses from disasters, and facilitate businesses' and communities' recovery for reducing further losses.
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Murphy, Kayla Christine. "Ethical crisis communication on social media| Combining situational crisis communication theory, stakeholder theory, & Kant's categorical imperatives." Thesis, Gonzaga University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=1600336.

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This guide was created to serve as a tool for crisis communications to assist in crafting ethical responses to crises using social media as the primary communications channel. The guide combines Stakeholder Theory (Freeman, 1984)—a management theory that focuses on the importance of different groups of people, not just shareholders—with Situational Crisis Communication (Coombs, 2007). The guide also adheres to two of Kant’s Categorical Imperatives as the ethical basis and marker. To create the guide, the author relied on archival, or documentary, research to provide the background information and theory to inform the creation of the guide. The guide is broken up into four parts—an overview of crisis communication, pre-crisis planning, active crisis communication, and post-crisis communication/reputation rebuilding. The guide is meant to be used as a tool, and is not an exhaustive how-to for handling a crisis.

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Watson, Sharon L. "Resilient Communication : A New Crisis Communication Strategy for Homeland Security." Thesis, Monterey, California. Naval Postgraduate School, 2012. http://hdl.handle.net/10945/6885.

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Approved for public release; distribution is unlimited
Current crisis communication plans and guidance at all levels of government focus almost exclusively on communication during a crisis, rather than a comprehensive approach that also addresses the timeframe well before and well after a disaster. Furthermore, existing crisis communication strategy does not include approaches to enhance resiliency in individuals and communities affected by disaster. A case study of the 2007 Greensburg, Kansas tornado assessed the crisis communication strategy surrounding the disaster to assist in the development of a new comprehensive crisis communication strategy for homeland security. The case study revealed the need for homeland security leaders to reframe crisis communication by considering disasters as the norm, not a rarity. The case study also found significant benefits to utilizing a complex systems approach in crisis communication strategy, specifically the pragmatic complexity model. New crisis communication approaches were recommended including a public partnership approach and a resilient messaging/survivor psychology approach. The research recommendations also included specific before and after message themes to engage the public and help them become more resilient. The case study and research concluded a state-level strategy would be most beneficial and would allow specific messaging to be delivered by leaders familiar to the community affected.
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Books on the topic "Crisis communication"

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Brataas, Kjell. Crisis Communication. 1 Edition. | New York : Routledge, 2018.: Routledge, 2018. http://dx.doi.org/10.4324/9781315368245.

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Diers-Lawson, Audra. Crisis Communication. Abingdon, Oxon ; New York, NY : Routledge, 2020.: Routledge, 2019. http://dx.doi.org/10.4324/9780429437380.

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Ndlela, Martin N. Crisis Communication. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-319-97256-5.

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Anderson-Meli, Lisa, and Swapna Koshy. Public Relations Crisis Communication. First Edition. | New York: Routledge, 2020. | Series: Routledge focus on business & management: Routledge, 2020. http://dx.doi.org/10.4324/9780429287763.

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Ainsworth, Judith, and Marcel Robles. Crisis and Strategic Communication. 2455 Teller Road, Thousand Oaks California 91320: SAGE Publications, Inc., 2021. http://dx.doi.org/10.4135/9781071868027.

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George, Amiso M., and Kwamena Kwansah-Aidoo, eds. Culture and Crisis Communication. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2017. http://dx.doi.org/10.1002/9781119081708.

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Marynissen, Hugo, and Leslie Ramos Salazar. Situational Crisis Communication Theory. 2455 Teller Road, Thousand Oaks California 91320 United States: SAGE Publications, Inc., 2023. http://dx.doi.org/10.4135/9781071907740.

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1960-, Sellnow Timothy L., and Seeger Matthew W. 1957-, eds. Effective crisis communication: Moving from crisis to opportunity. Thousand Oaks: SAGE Publications, 2007.

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Effective crisis communication: Moving from crisis to opportunity. 2nd ed. Thousand Oaks: SAGE, 2011.

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Coombs, W. Timothy. The handbook of crisis communication. Chichester, U.K: Wiley-Blackwell, 2010.

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Book chapters on the topic "Crisis communication"

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Whitten, Rachel L., and W. Timothy Coombs. "Crisis Communication." In The Handbook of Financial Communication and Investor Relations, 23–32. Chichester, UK: John Wiley & Sons, Ltd, 2017. http://dx.doi.org/10.1002/9781119240822.ch2.

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Pasquier, Martial, and Jean-Patrick Villeneuve. "Crisis communication." In Marketing Management and Communications in the Public Sector, 222–48. 2nd Edition. | New York : Routledge, 2017. |: Routledge, 2017. http://dx.doi.org/10.4324/9781315622309-11.

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Darics, Erika, and Veronika Koller. "Crisis Communication." In Language in Business, Language at Work, 103–17. London: Macmillan Education UK, 2017. http://dx.doi.org/10.1057/978-1-349-93808-7_6.

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Kamps, Klaus. "Crisis Communication." In Commander-in-Tweet, 87–98. Wiesbaden: Springer Fachmedien Wiesbaden, 2021. http://dx.doi.org/10.1007/978-3-658-33965-4_8.

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Pasquier, Martial, and Jean-Patrick Villeneuve. "Crisis communication." In Marketing Management and Communications in the Public Sector, 222–48. 2nd Edition. | New York: Routledge, 2017. |: Routledge, 2017. http://dx.doi.org/10.4324/9781315622309-14.

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Ndlela, Martin N. "Introduction." In Crisis Communication, 1–14. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-97256-5_1.

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Ndlela, Martin N. "Stakeholder Approaches in Crisis Management." In Crisis Communication, 15–36. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-97256-5_2.

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Ndlela, Martin N. "A Stakeholder Approach to Issues Management." In Crisis Communication, 37–51. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-97256-5_3.

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Ndlela, Martin N. "A Stakeholder Approach to Risk Management." In Crisis Communication, 53–75. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-97256-5_4.

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Ndlela, Martin N. "A Stakeholder Approach in Managing Reputation." In Crisis Communication, 77–109. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-97256-5_5.

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Conference papers on the topic "Crisis communication"

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Sarmiento, Hernan, and Barbara Poblete. "Crisis communication." In SAC '21: The 36th ACM/SIGAPP Symposium on Applied Computing. New York, NY, USA: ACM, 2021. http://dx.doi.org/10.1145/3412841.3442044.

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Zakharova, Aleksandra V., Elena Yu Karmalova, and Alexey D. Krivonosov. "Crisis Communications in Education: Classification of Potential Crises." In 2022 Communication Strategies in Digital Society Seminar (ComSDS). IEEE, 2022. http://dx.doi.org/10.1109/comsds55328.2022.9769163.

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Susilo, Muhammad Edy, and Prayudi Prayudi. "Small Business Communication Strategy in Facing Crisis." In LPPM UPN "VETERAN" Yogyakarta International Conference Series 2020. RSF Press & RESEARCH SYNERGY FOUNDATION, 2020. http://dx.doi.org/10.31098/pss.v1i1.196.

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Crisis due to the Covid-19 pandemic has caused a worldwide crisis. Various sectors of life are affected by this crisis, including small businesses. This research reveals how the producer of Batik "Dewi Kunthi" Sleman, Yogyakarta, which is a micro-enterprise, survives the crisis. Researchers used qualitative methods by digging data in depth from critical sources, making observations, and looking for relevant literature. This research used Paul Argenti's concept in overcoming crises and Harold Lasswell's Model of Communication. The results showed that the group experienced frustration when hit by a crisis. None of the consumers bought their product, and the production process stopped for nearly two months. However, they seemed to have the toughness to face a crisis. They not only used the steps suggested by Argenti in dealing with the crisis but also went beyond it. Dewi Kunthi Batik Group diversifies its products and intensifies communication both internally and externally.
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Srobarova, Sona. "COMMUNICATION SKILLS USED IN CRISIS INTERVENTION." In 4th SGEM International Multidisciplinary Scientific Conferences on SOCIAL SCIENCES and ARTS Proceedings. STEF92 Technology, 2017. http://dx.doi.org/10.5593/sgemsocial2017/33/s12.017.

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Liang, Xiao. "Government crisis communication on the microblog." In the 6th International Conference. New York, New York, USA: ACM Press, 2012. http://dx.doi.org/10.1145/2463728.2463777.

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Ben Said, Kholoud. "Crisis Communication in Social Media Era." In 11th international conference on Management, Economics, and Humanities. Acavent, 2021. http://dx.doi.org/10.33422/11th.icmeh.2021.07.44.

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Malachova, Hana, Alena Oulehlova, and Pavel Kincl. "SIMEX simulation tool — “accident” crisis scenario and crisis management entities' exercise." In 2017 Communication and Information Technologies (KIT). IEEE, 2017. http://dx.doi.org/10.23919/kit.2017.8109453.

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Rodrigues, Thiago, Felipe Machado, Jaziel Lobo, Vaninha Vieira, and Manoel Neto. "Towards a Context-Sensitive System To Support Crisis Communication Message Dissemination." In XIII Simpósio Brasileiro de Sistemas de Informação. Sociedade Brasileira de Computação, 2017. http://dx.doi.org/10.5753/sbsi.2017.6039.

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Identifying potential victims to avoid alert people who are not in danger is an open challenge to crisis communications systems. In an emergency situation alerting individuals out of danger can overload dissemination systems and lead to loss of system credibility because people can be overwhelmed with irrelevant information. This paper aims to investigate how to improve the message dissemination process in crisis communication by using context-aware computing concepts. We propose a system to identify potential victims and define a strategy with a better way to contact them. For evaluation we performed two case studies with real emergency messages. Finally, we discuss ways to identify potential victims of emergency situations.
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Minty, Ella. "The Influence of Culture in Crisis Communication." In Annual International Conference on Journalism & Mass Communications (JMComm 2016). Global Science & Technology Forum (GSTF), 2016. http://dx.doi.org/10.5176/2301-3710_jmcomm16.29.

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Ramanathan, Sakkaravarthi, Christophe Chassot, Thierry Desprats, Michelle Sibilla, and Jean-Paul Arcangeli. "Adaptive Communication Agent for Crisis Management System." In 2012 IEEE 21st International Workshop On Enabling Technologies: Infrastructure For Collaborative Enterprises (WETICE). IEEE, 2012. http://dx.doi.org/10.1109/wetice.2012.73.

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Reports on the topic "Crisis communication"

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Djordjevich, Donna D., Pamela K. Barr, Jason Darrel Arnold, Michael M. Johnson, Timothy J. Sa, Marilyn F. Hawley, Midge L. Davis, et al. Understanding communication in counterterrorism crisis management. Office of Scientific and Technical Information (OSTI), October 2004. http://dx.doi.org/10.2172/920127.

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Cunningham, James H., and III. Juxtaposed Integration Matrix: A Crisis Communication Tool. Fort Belvoir, VA: Defense Technical Information Center, May 2005. http://dx.doi.org/10.21236/ada434584.

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Martínez Solana, MY, AG Frazão Nogueira, and KP Valarezo. Communication of crisis management at the United Kingdom 2017’s attacks. Proposal for a protocol 2.0 for the communication of crisis. Revista Latina de Comunicación Social, December 2017. http://dx.doi.org/10.4185/rlcs-2017-1235en.

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4

Surette, J. A. The USS Greeneville Collision A Discussion of Crisis Communication. Fort Belvoir, VA: Defense Technical Information Center, May 2003. http://dx.doi.org/10.21236/ada418056.

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Oliveira, Andrea, and Asunción Huertas-Roig. La comunicación de crisis de Barcelona tras el atentado terrorista / The crisis communication of Barcelona after the terrorist attack. Revista Internacional de Relaciones Públicas, June 2018. http://dx.doi.org/10.5783/rirp-15-2018-02-05-22.

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Vázquez-Sande, P., L. García-Abad, and P. Pineda-Martínez. Internal communication and reputational crisis. The case of the Rey Juan Carlos University. Revista Latina de Comunicación Social, November 2019. http://dx.doi.org/10.4185/rlcs-2019-1408en.

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Білоконенко, Л. А. Crisis Communication of President of Ukraine Volodymyr Zelenskyy on Counteracting COVID-19: Sociolinguistic Features. Atlantis Press, 2020. http://dx.doi.org/10.31812/123456789/4649.

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Abstract:
The paper examines the discursive and linguistic means of appeals of the Ukrainian President V. Zelensky in 2020 to citizens on the spread of the COVID-19 pandemic. Our analysis results suggest that in Ukraine, the rhetoric of the President's appeals demonstrates the spread of nationally oriented power mechanisms of discourse, which depend on the social context more than in highly developed countries. We compare the organization of V. Zelensky's statements about COVID-19, which are addressed to ordinary citizens and government officials. We conclude that the President appeals most to national values and symbols, transforming them into a radical national hope.
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Micaletto Belda, Juan Pablo, and Luis Gallardo Vera. La comunicación institucional en la crisis del ébola en Europa: el caso de la crisis española de 2014 en sus inicios / The institutional communication on ebola crisis in Europe: the first moments of the 2014 spanish crisis. Revista Internacional de Relaciones Públicas, May 2015. http://dx.doi.org/10.5783/rirp-9-2015-06-89-110.

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Fredriksson, Magnus, Eva-Karin Olsson, and Josef Pallas. Creativity caged in translation: a neo-institutional perspective on crisis communication / La creatividad enjaulada en la traducción: una perspectiva neoinstitucional sobre la comunicación de crisis. Revista Internacional de Relaciones Públicas, October 2014. http://dx.doi.org/10.5783/rirp-8-2014-05-65-84.

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Romero-Rodríguez, Luis Miguel, Ángel Torres-Toukoumidis, and Amor Pérez-Rodríguez. Gestión Comunicacional de Crisis: Entre la agenda corporativa y mediática. Estudio de caso Volkswagen España / Crisis Communication Management: Between the corporate and the media agenda. Case study Volkswagen. Revista Internacional de Relaciones Públicas, June 2017. http://dx.doi.org/10.5783/rirp-13-2017-06-83-100.

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