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1

Michael, Weigl, Bull Tim, and ebrary Inc, eds. Oracle Siebel CRM 8 installation and management: Install, configure, and manage a robust customer relationship management system using Siebel CRM. Birmingham, U.K: Packt Pub., 2010.

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2

Oracle CRM on demand reporting. New York: McGraw-Hill, 2008.

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3

Oracle CRM on demand dashboards. New York: McGraw-Hill, 2010.

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4

Tim, Koehler, and Peters Louis J, eds. Oracle CRM on demand deployment guide. New York: McGraw-Hill, 2010.

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5

E-CRM ; Business and System Fromtiers. Asian Books Pvt. Ltd., 2002.

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6

Schwetz, Wolfgang. Customer Relationship Management. Mit dem richtigen CRM-System Kundenbeziehungen erfolgreich gestalten. Gabler Verlag, Dr. Th., 2001.

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7

Schwetz, Wolfgang. Customer Relationship Management: Mit Dem Richtigen CRM-System Kundenbeziehungen Erfolgreich Gestalten. Westdeutscher Verlag GmbH, 2013.

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8

Schwetz, Wolfgang. Customer Relationship Management: Mit Dem Richtigen CAS/CRM-System Kundenbeziehungen Erfolgreich Gestalten. Westdeutscher Verlag GmbH, 2013.

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9

Macrory, Ronda. RondaReady Online Business Coach CRM System: Helping Go-Getters Make More Money, Save More Time, and Have More Freedom. Independently Published, 2019.

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10

Burden, Amanda R., Jeffrey B. Cooper, and David M. Gaba. Crisis Resource Management and Patient Safety in Anesthesia Practice. Oxford University Press, 2016. http://dx.doi.org/10.1093/med/9780199366149.003.0011.

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Crisis resource management (CRM) and patient safety are fundamental to the practice of anesthesiology. Human error and system failures continue to play a substantial role in preventable errors that lead to adverse outcomes or death. Many of these deaths are not the result of inadequate medical knowledge and skill, but occur because of problems involving communication and team management. CRM addresses these patient safety issues by addressing behavioral skills for critical events. These skills provide tools to help the leader manage the team and to help the team work together; they include calling for help, establishing situation awareness, using checklists, and communicating effectively. Effective strategies to teach these skills include the use of simulation for team training and Team STEPPS.
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11

Chee, WW. Getting the Most Out of your CRM: 25 Tips to Increase Adoption, Maximize Value and Increase Profits from your Customer Relationship Management System. Createspace Independent Publishing Platform, 2017.

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12

Hansal, Alexander. Oracle Siebel Crm 8 User Management Lite Edition. Packt Publishing, Limited, 2011.

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13

Bugge, Robert G. Fixing Your Sales Forecast and the Mindset of the People Who Feed, Use and Rely on It: A New CEO Playbook for Adding Deal Progression Predictive AI to Your CRM System. Independently Published, 2018.

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14

Oracle Crm On Demand Combined Analyses. McGraw-Hill/Osborne Media, 2010.

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15

Jan F. van Diejen (Editor) and Luc Vinet (Editor), eds. Calogero-Moser-Sutherland Models (CRM Series in Mathematical Physics). Springer, 2000.

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16

Oracle Crm On Demand Embedded Analytics. McGraw-Hill/Osborne Media, 2011.

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17

Lairson, Michael D. Oracle CRM on Demand Embedded Analytics. McGraw-Hill Companies, The, 2011.

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18

Rao, Padmanabha, and Venkatesan Sundaram. Oracle CRM On Demand 2012 Administration Essentials. Packt Publishing, 2012.

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