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Kujalová, Markéta. "Návrh procesu skladového hospodářství dle ČSN ISO 9001:2000." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222258.
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The aim of the thesis “Proposal of the Stock Holding Process according to ČSN ISO 9001:2000” is to analyze the current process of stock holding in a particular company and compare it with the requirements of quality management system according to the norm ČSN ISO 9001:2000. The theoretical part consists of on analysis of the existing knowledge in the area of warehousing, a definition of quality management and basic concepts of quality management related to stock holding in a company. The practical part of the thesis describes a procedure of making the analyzed processes of stock holding more effective.
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Menšíková, Markéta. "Návrh systému hodnocení dodavatelů dle ČSN ISO 9001:2000." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222279.
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This Master’s thesis focuses on the design the system of evaluation of suppliers in ČESTAV s. r. o. according to the requirements of the norm ISO 9001. I start from the theoretical basis and from the analysis of the current state in the company. The practical part includes design of evaluation of suppliers, design of supplier's evaluation form and proposal for concurrent evaluation of suppliers in MS Excel.
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Taichner, Radek. "NÁVRH STRATEGIE DIFERENCIACE SPOLEČNOSTI INMEX s.r.o. ZAVEDENÍM NORMY ČSN EN ISO 9001." Master's thesis, Česká zemědělská univerzita v Praze, 2016. http://www.nusl.cz/ntk/nusl-260643.
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The aim of the thesis is to analyse in a society has, the introduction of INMEX quality management system according to ISO standards and to suggest possible approaches to improve the position of the company on the market has INMEX.
The work is divided into two main parts. In the first part of the work deals with the conditions for doing business in the Czech Republic. Its aim is to establish a methodology of work and clarify with the help of literature theoretical background on the basis of this work was developed. Here is explained the very concept of quality management, the individual stages of its introduction and strategic analysis tool.
In the second part of the work are given essential information about the company, a description of the situation in the company and, consequently, an analysis was made of the current situation of the company has strategic analyses, INMEX. Based on these results and the analyses of strategic research is built by the SWOT analysis.
In the end it was described how to download ISO standards in society and what are the INMEX has positives and negatives for the company. The work suggests the possibility of differentiation of society, which should lead to an increase in the competitiveness of the company. If the implementation of this strategy should be to increase the satisfaction of customers as owners of the company.
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Hájek, Jiří. "Návrh na zlepšení systému řízení jakosti dle ČSN EN ISO 9001:2001." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222036.
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This thesis deals with a detailed analysis of the systems of quality management in a particular company according to EN ISO 9001:2000. The aim of this work is to analyse the system deeply and then focus on how the system could become more effective. In this case the topic was the system of measurement of the customers´satisfaction. In the theoretical part there is the overall view of quality from the historical point of view up to the present. For better understanding of the problem the principles of ISO standards, maintenance of the systems and improvement instruments are mentioned. In the practical part there is the analysis of the particular system of quality management and the process of application of improvement procedures.
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Vašíček, Ondřej. "Implementace SMJ dle normy ČSN EN ISO 9001:2001 na městském úřadě." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-7978.
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This thesis contains an analysis of the QMS in municipal government, specifically in the municipal office of the city of Třebíč. It involves a defining a customer in municipal government and state administration, performing gap analysis of the city of Třebíč and recommending steps for implementation of QMS in accordance with ISO 9001:2000.
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Hlaváček, Vladimír. "Implementace požadavků normy ČSN EN ISO 9001:2009 v organizaci SIR extra, s.r.o." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-76076.
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The diploma thesis is preparing a small business enterprise in the field of internet marketing when establishing quality management in accordance to selected quality management standard. The aim is to summarizes the issues of norms selection or generally accessible framework and best practices. It describes the implementation of ISO 9001 for a particular company. There are described requirements for the document governance of ČSN EN ISO 9001:2009 standard. The diploma thesis defines the basic procedures and organizational structure. It sets out procedures while obtaining client or developing new services, creating of services or controlling of nonconforming products. The conclusion summarizes what implementation will mean for the company and as well it will offer recommendations.
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Záleská, Monika. "Návrh zlepšení procesu nákupu v systému řízení kvality dle ČSN ISO 9001:2008." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2012. http://www.nusl.cz/ntk/nusl-223717.
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This Master's thesis is focused on the purchase of XYZ Company, Ltd. The first section provides theoretical knowledge necessary to understand the issue, in the second part is analysis of business processes performed. Based on the observed conditions were evaluated insufficient process – supplier evaluation. That is why a new complete procedure for the evaluation of the suppliers was suggested
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Němcová, Jana. "Analýza společnosti Hyposervis, a. s. dle požadavků normy ČSN EN ISO 9001:2000." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-2284.
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Hlavním cílem dipolomové práce byla snaha uplatnit všechny teoretické znalosti získané v průběhu studia na Vysoké škole ekonomické. Využití těchto znalostí při konkrétní aplikaci implementace systému řízení jakosti podle požadavků normy ČSN EN ISO 9001:2000. Za tímto účelem byla provedena analýza plnění požadavků normy, odhaleny příslušné odchylky a navřena možná řešení těchto nedostatků.Na závěr práce byl navržen model příručky systému řízení jakosti.
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Ptáčková, Magda. "Zhodnocení zavedené normy ISO 9001 v oblasti direct marketingu ve společnosti Wunderman s.r.o." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-7939.
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This work describes separate requirements of the Standard ISO 9001:2001 and implementation of these requirements in Wunderman Company. The evaluation of questionnaire, which was fulfilled by employees, is one part of this work.
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Teplanová, Lucie. "Příprava společnosti 3E Praha Engineering, a.s. na certifikaci podle ČSN EN ISO 9001:2009." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-16575.
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Diploma thesis in theoretical part deals with the quality, quality management systems and also deals with a set of standards ISO 9000, particularly the standard ISO 9001:2009. The practical part is dedicated to analysis of management system in society 3E Praha Engineering, a.s. and changes which are necessary to ensure that the company was prepared for certification of management system according to ISO 9001:2009. At the same time there are given recommendations for further improvement of the quality management system.
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Gálik, Petr. "Aplikace nástrojů jakosti dle ČSN ISO 9000." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-221766.
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Šubrtová, Daniela. "Analýza vstupních požadavků normy ČSN EN ISO 9001:2001 ve společnosti Holtex, a. s." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-2909.
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Diplomová práce zpracovává téma zavedení systému managementu kvality dle normy ČSN EN ISO 9001:2001 ve společnosti Holtex, a. s. Jsou zde analyzovány všechny procesy firmy a zjištěný stav je porovnán s požadavky normy. Výsledkem této analýzy je identifikace nedostatků a navržení možných opatření k jejich nápravě.
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Dvorská, Kateřina. "Porovnání požadavků normy ČSN EN ISO 9001 se skutečností ve společnosti Altran Austria GmbH." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-12011.
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The mail goal of this thesis is to compare requirements of ISO 9001 with situation in Altran company and after that to make recommendations for improving. The theoretical part provides information about the term quality, about ISO 9000 Standards Series, incl. the last revision of ISO 9001. The practical part describes the brief characteristics of Altran and contains the comparison with each clause of this standard.
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Vovsová, Zuzana. "Komparace současného stavu s požadavky normy ČSN EN ISO 9001: 2001 ve firmě Tiskárna Brouček." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-3589.
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The objective of this diploma paper is a comparison of present status of the small firm Tiskárna Brouček with standards ISO 9001. ISO 9001 refers to system of quality management.There are many recommendations to help change some nonconforming activities at the printing shop Tiskárna Brouček.
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Dubská, Eva. "Analýza systému managementu vybrané organizace s ohledem na plnění požadavků normy ČSN EN ISO 9001:2009." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-125049.
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The goal of the Master's Thesis is to describe and analyze the current situation of the management system with regard to compliance of standard ČSN EN ISO 9001:2009 requirements at OFA Ltd. The result of the thesis will be used as basic information for implementation and subsequent certification of the quality management system at the company. The Master's Thesis contains improvement recommendations and suggestions oriented on quality management system at OFA Ltd. In the theoretical part is described the term quality and explain why quality is important nowadays. In that part are also mentioned some concrete quality management systems including the system of the international standard ISO 9001.
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Kvarda, Tomáš. "Analýza systému managementu vybrané společnosti a návrhy na zlepšení." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2021. http://www.nusl.cz/ntk/nusl-442994.
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This diploma thesis focuses on the analysis and improvement of quality management in chosen company. The theoretical part of the thesis describes several methodological analyzes evaluating the company's management. As main analysis was chosen the standard ČSN EN ISO 9001 and to whose requirements the company is assessed. In thesis’s conclusion are for selected identified insufficiencies created solutions for their fulfillmentt.
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Kopecká, Dagmar. "Příprava společnosti KOPY TRUCK s. r. o. na opakovanou certifikaci normy ISO 9001." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-162392.
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The subject of my diploma thesis is the preparation of the organization KOPY TRUCK s. r. o. to the re-certification ISO 9001. The thesis analyses the fulfilment of requirements of the quality management system in the place, identifies strengths and weaknesses in the system and makes recommendations. The main aim of my thesis is the suggestion of applicable and real solution of shortcomings which will lead to the constant improvement. The thesis is divided into five chapters. The first chapter defines the subject of quality and introduces the development of quality management systems to the present. The second chapter informs about the technical standardization, ISO 9000 and the requirements of ISO 9001:2009. The structure of the standard is reflected in the practical part of the thesis. The third chapter presents information about the organization KOPY TRUCK s. r. o. and analyses strengths and weaknesses, opportunities and threats through the SWOT analysis. The following chapter evaluates and discusses about the fulfilment of the requirements of ISO 9001 in the organization. At the end of the individual articles of standards there are presented changes, recommendations and implemented solutions. The last chapter summarizes the compliance of standards in the organization and identifies the main benefits of the thesis. After the review of the requirements of ISO 9001, there was found that the company meets the requirements. These recommendations will help to develop a quality management system and contribute to the improvement of the company.
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Tvrdík, Petr. "Analýza a zhodnocení plnění požadavků normy ISO 9001 ve společnosti Skleněné kameny spol. s r.o." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-16858.
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The goal of this thesis is to provide the current status of Skleněné kameny spol. s r.o. from the perspective of ISO 9001 standard and recommend ways of improving the function of the organization. In the theoretical part there can be found information about quality concept and it also describes ISO 9000 standards.
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Hradecký, David. "Zajišťování kvality dle norem řady ISO 9000 ve společnosti TEAM TRACKERS s.r.o." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-3419.
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Práce hodnotí plnění požadavků normy ČSN EN ISO 9001:2001 ve společnosti TEAM TRACKERS s.r.o. V teoretické části je vymezen pojem kvalita, popsán vývoj přístupů ke kvalitě. V rámci kapitol praktické části je analyzováno a hodnoceno plnění jednotlivých prvků normy, na základě zjištění jsou poznatky shrnuty a jsou uvedeny návrhy na zlepšení. Každá z kapitol aplikační části obsahuje požadavek normy, popis skutečnosti ve společnosti TEAM TRACKERS s.r.o. a vyhodnocení.
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Komjatiová, Petra. "Zavedení systému managementu kvality ve vybrané organizaci." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-71830.
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The goal of my Master's thesis is to evaluate which requirements of the certification standard ČSN EN ISO 9001:2008 and of the quality legislation the organization Alois Hynek meets. The other goal is to create a documentation which is required by the standard ČSN EN ISO 9001:2008 and to suggest which steps need to be taken to meet all of ČSN EN ISO 9001:2008 and legislation requirements. The Master's thesis is divided into two parts -- the theoretical one and the practical one. In the theoretical part I define the term quality and I list approaches of management of quality and laws applicable in quality. In the practical part I mention basic information about the organization Alois Hynek -- its history, products and organizational structure -- and I analyze which requirements of the standard ČSN EN ISO 9001:2008 and of legislation the organization meets and which areas have to be improved. In cases where the organization doesn't meet the requirements I suggest a solution. Documentation required by ČSN EN ISO 9001:2008 is in the attachment of my Master's thesis.
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Garaffini, Eliana Vanina. "Normas ISO 9001." Bachelor's thesis, Universidad Nacional de Cuyo. Facultad de Ciencias Económicas, 2015. http://bdigital.uncu.edu.ar/7528.
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Kazdera, Tomáš. "Certifikace firmy dle ČSN EN 15085 a ČSN EN ISO 3834." Master's thesis, Vysoké učení technické v Brně. Fakulta strojního inženýrství, 2013. http://www.nusl.cz/ntk/nusl-231008.
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The project elaborated in frame of engineering studies is focused on the certification of the company SW-MOTECH sro in the welding of steel structures for rail vehicles. According to standards ČSN EN 15085 and ČSN EN ISO 3834. The first part focuses on theoretical introduction to the used welding methods. The second section describes the destructive and non-destructive tests on individual welding methods, including their evaluation. Based on work tests pWPS is exposed to welding procedure WPS
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Duarte, Alexandra Silva. "Transição da norma ISO 9001:2008 para a norma ISO 9001:2015." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/16639.
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Mestrado em Gestão e Estratégia IndustrialAs organizações implementam cada vez mais os padrões de gestão desenvolvidos pela International Organization for Standardization (ISO) para se manterem competitivas. Ao longo dos anos, a investigação na área da certificação da qualidade pela norma ISO 9001 tem vindo a aumentar. No entanto, ainda existem poucos estudos que abordam as transições da norma, particularmente da norma ISO 9001:2008 para a norma ISO 9001:2015. Com base em 356 respostas recolhidas através de um questionário enviado via e-mail para as empresas portuguesas certificadas pela norma ISO 9001, procedeu-se à análise da perceção das empresas em relação à transição para a norma ISO 9001:2015. A importância atribuída às alterações recentes da norma ISO 9001 variam consoante a dimensão da empresa, a estratégia de internacionalização e o tipo de indústria onde a empresa opera. Os resultados obtidos mostram ainda que as melhorias organizacionais internas, a melhoria da satisfação dos clientes, a melhoria da imagem da empresa e a melhoria da qualidade do produto/serviço são as principais motivações, segundo a perceção dos gestores, da implementação da norma ISO 9001. E mostram também que os principais benefícios, segundo a perceção dos gestores, da implementação da norma ISO 9001 são a melhoria contínua do desempenho, o aumento do prestígio e reputação da empresa, a melhoria da eficiência dos processos e o aumento da satisfação dos clientes.
The organizations are increasingly implementing the management standards developed by the International Organization for Standardization (ISO) in order to remain competitive. Over the years, research into quality certification of ISO 9001 has been increasing greatly. However, there are still few studies that address the transitions of the standard, particularly from ISO 9001:2008 to ISO 9001:2015. Based on the 356 replies collected by a questionnaire, which was sent by e-mail to the portuguese companies certified by ISO 9001, this study analyze their perception regarding the transition to the ISO 9001:2015. The importance attributed to the recent changes in ISO 9001 vary according to the size of the company, the internationalization strategy and the type of industry where the company operates. The results obtained also show that internal organizational improvements, improvement of customer satisfaction, improvement of company image and improvement of product/service quality are the main motivations according to the perception of managers of the implementation of ISO 9001. And also show that the main benefits, according to the perception of managers, the implementation of ISO 9001 are the continual improvement of performance, increase the prestige and reputation of the company, improving process efficiency and increased customer satisfaction.
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Thorman, Philip, and Adnan Yousef. "Övergångsprocessen till ISO 9001:2015 : Metoder och hjälpverktyg inför skiftet till ISO 9001:2015." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Maskinteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-36831.
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Utgångspunkten i arbetet har varit att belysa den generella bilden vid en övergångsprocess, där metoderna och hjälpverktygen är tillämpliga på alla företag som ska göra övergången till ISO9001:2015. Vidare har case-företagets nuläge studerats ingående med en lämpliga metoder för att visa på hur detta kan göras samt vilken vikt det har för att underlätta övergången till en ny standard. Arbetet syftar därmed till att underlätta övergångsprocessen till ISO9001:2015 (Se figur 1) 1) Vilka metoder är lämpliga att använda för att kartlägga nuläget gällande ISO9001? Frågeställningen har besvarats genom att data har samlats in med hjälp av flera olika metoder. Dessa jämfördes sedan med varandra för att komma fram till vilka skillnader och likheter som fanns. Metoderna som användes var, enkätundersökning, samtal och en egenutvecklad metod ”metod för egenbedömning”. Analysen genomfördes och resultatet visar på att de olika metoderna kom fram till delvis olika resultat. Vidare är det såldes viktigt att analysera ett nuläge för mer än 1 perspektiv och genom olika metoder. 2) Vilka skillnader finns mellan ISO9001:2008 och ISO9001:2015? Den använda metoden för att fastställa de skillnader som fanns mellan standarderna utgjordes av en gap-analys. Analysen genomfördes genom att följande krav i ISO9001:2015 och dess korrelation i ISO9001:2008 jämfördes och skillnaden (gapen) kunde identifieras.(Se Figur 11) 3) Vilka hjälpverktyg passar företag inför en enkel och effektiv övergång till ISO9001:2015? Nuläget har satts i relation till 3 kritiska faktorer som enligt Poksinska[8] är avgörande vid implementering av en ny standard. Utifrån dessa faktorer har relevanta hjälpmedel konstruerats för att företag ska kunna gå från sitt nuläge till en ny standard på bästa möjliga sätt. De nya krav som fastställdes i gap-analysen måste organisationer uppfylla för att bli certifierade enligt ISO9001:2015. Relevanta metoder har därför tagits fram utifrån de upplevda svårigheterna och behov företag hade i övergångsprocessen som fastställdes i O. Makie, B. Haxha examensarbete 2016 [2]. Dessa metoder kan direkt tillämpas i alla Sveriges företag oavsett vilken verksamhet som bedrivs i syfte att smidiggöra övergångsprocessen till ISO9001:2015. Resultatet av denna studie är de hjälpverktyg och metoder som tagits fram och dessa har sitt ursprung antigen från företagets nuläge eller från gap-analysen. Det har även varit viktigt att sätta dessa verktyg och metoder i relation till den teori som behandlats för att visa på att de fyller ett syfte och har en vetenskapligrund. Hjälpverktygen kan direkt tillämpas ute hos företag och kan komma att bli en del i det vardagliga kvalitetsledningsarbetet.The key point in this thesis has been to illustrate the overall picture of a transitions process where the tools and methods are applicable on all companies that will make the transition to ISO9001:2015. Furthermore has the case company’s current situation been thoroughly studied with suitable methods to prove how this can be done and the importance it has to easen the transition to a new standard. The key is to ease the transition process to ISO9001:2015 (figure 1). Which methods are suited to determine the current situation regarding ISO9001? This has been answered by collecting data by using many different methods. The methods were then compared to each other to figure out which differences and similarities there was. The used methods are: serveys, dialogues and a self-developed method ”metod för egen bedömning” (method of self-assessment). The analysis was conducted and the results show that the different methods came to partially different results. Furthermore, it’s important to analyze a subject from more than one perspective and by using different methods. 2. What are the differences between ISO9001:2008 and ISO9001:2015? The method that were being used to determine the differences that existed between the standard systems consisted of a gap-analysis. The analysis was carried out by comparing the following demands in ISO9001:2015 and its correlation in ISO9001:2008 and the difference (the gaps) could be identified (Figure 11). 3. Which auxiliary tools are suited for companies facing a simple and effective transition to ISO9001:2015? The current situation has been put in relation to three important and critical factors which, according to Poksinska[8], are crucial when implementing a new standard. Relevant tools have been designed based on these factors to allow companies to ascend to the new standard in the best possible fashion. Companies must fulfill the new standards, determined by the gap-analysis, to be certified by ISO9001:2015. Relevant methods have been constructed from the difficulties and needs the companies experienced during the transition process as determined by O. Makie, B. Haxha thesis 2016 [2]. These methods can be directly applied to all Swedish companies, no matter what kind of business the company is conducting, to make the transition to ISO9001:2015 as simple as possible. The results from this thesis are the tools and methods that was produced and these have got their origin from the company’s current situation or from the gap-analysis. It has also been important to relate these tools and methods to the theory that has been processed to show their purpose and that they are supported by a scientific basis. The auxiliary tools can be directly applied and could come to be a part of the everyday quality management.
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Höglund, Philip. "Kvalitetsledningssystem enligt ISO 9001 : Produktionsprocessen." Thesis, Uppsala universitet, Industriell teknik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-156881.
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This report is the result of a thesis work done at the Department of Engineering Sciences, Uppsala University, and includes 15 ECTS points. The work has been performed at Företag A, a company specializing in electronics whose major product has become a sophisticated tool used by authorities across northern Europe. Företag A has initiated a quality management system according to the criteria set by ISO 9001. Following demands from customers, Company A has now decided to also start working towards a certification according to SS-EN ISO 9001:2008, this work is the foundation for the thesis work. The thesis work has been limited to the production process and the aim has been to enable this process to be certified according to ISO 9001:2008. The work has been performed by analyzing the existing quality management system and the requirements for each process included, whereby the gap between the current and the target state has been mapped. Suggestions have then been made on how this gap can be filled, some of these suggestions have also been carried out during the thesis work. The conclusions drawn are that quality management does not have to be complicated, but quickly becomes so when the complexity of the processes increases. Therefore, the system's overall records should be kept clear in order to create an accessible system, while methods to generate commitment and support from staff and give them the tools to influence the content becomes a vital part.
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TAQUEMORI, DENNIS SEIJI. "ISO 9001: EFFICIENCY OR LEGITIMACY?" PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2009. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=14195@1.
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PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIROUm volume cada vez maior de práticas institucionais tem surgido com vistas a regular ou melhorar a atuação das organizações ou reduzir os custos de transação. Contudo, se observa que essas práticas, não necessariamente resultam maior eficiência. Com o intuito de evitar uma análise reducionista e mecanicista, optou-se por utilizar como base do estudo a teoria neo-institucional, por levar em consideração os seguintes aspectos: legitimidade; eficiência; isomorfismo; desinstitucionalização. Nesse contexto, a organização ISO representa um interessante objeto de estudo por ser internacionalmente legitimada e transformar diversas crenças e valores em regras e normas que se tornam mitos e cerimônias. Além disso, a pesquisa procurou, principalmente, analisar dois elementos aparentemente contrários na teoria institucional: eficiência e legitimidade. Para tal, utilizou-se como referência a percepção de especialistas quanto à eficiência da implementação da norma internacional para sistemas de gestão da qualidade, ISO 9001. Essa ISO, ao mesmo tempo em que parece legitimar as organizações que se certificam, é tida como um modelo de gestão que se propõe a gerar maior eficiência. Como conclusão, o dilema eficiência versus legitimidade na prática da ISO 9001 é analisado e são apresentados possíveis indícios de um processo de desinstitucionalização: práticas inovadoras; normas mais abrangentes; e, alteração de valores institucionais. Dessa forma, esse estudo representa uma contribuição tanto à academia por aplicar a teoria institucional à prática da ISO 9001 quanto para as organizações, por apresentar possíveis melhorias na implementação dessa norma e a tendência de sua provável substituição.
An increasing number of institutional practices has emerged to rule or improve organizational performances and reduce transaction-costs. However, these practices don´t necessarily enhance efficiency. The neo-institutional theory is chosen as the groundwork for this study in order to avoid a reductionist, mechanical analysis, and also for taking into account the following aspects: legitimacy; efficiency; isomorphism; and deinstitutionalization. The ISO organization represents an interesting subject to study since it is legitimated worldwide, and transforms several values and beliefs into organizational rules and norms that become myths and ceremony. Moreover, this research aimed at analyzing two seemingly opposite elements in the institutional theory: efficiency and legitimacy. In order to accomplish its objectives, the study applied as reference the perception of specialists in relation to the efficiency of implementation of the international standards for quality management systems known as ISO 9001. This ISO seems to legitimate organizations that become certified and, at the same time, it´s believed to be a management model intended to produce more efficiency. As an outcome of the study, the dilemma efficiency versus legitimacy in the practice of ISO 9001 is analyzed, and then possible evidences of a process of deinstitutionalization are presented: innovative practices; more extensive standards; and modification of institutional values. Therefore this study represents a contribution to academic matters through applying the institutional theory to the practice of ISO 9001, in as much as to organizations, since it presents possible improvements in the implementation of this standard, and the tendency of its possible substitution.
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Kirschbaum, Adam. "Hodnocení konstrukcí průmyslových objektů podle ČSN ISO 13822." Master's thesis, Vysoké učení technické v Brně. Fakulta stavební, 2016. http://www.nusl.cz/ntk/nusl-240048.
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This diploma thesis deals with the evaluation of the constructions of the industrial buildings according to the ČSN ISO 13822 Standard. In the first, theoretical part, the procedures of research and evaluation of existing reinforced concrete constructions based on the ČSN ISO 13822 and ČSN 73 0038 Standards are described. Further, the theoretical part is focused on the diagnostic methods used during the evaluation of these constructions. The practical part focuses on the evaluation of the three industrial reinforced concrete buildings. It includes information about the building, the description of defects, diagnostics and the appraisal of measuring. The last part deals with a static calculation of selected parts of the supporting construction.
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Karlström, Josefine, and Johanna Skogström. "ISO 9001 - Vägen mot nöjda kunder? : En studie i hur företag bör tillämpa kvalitetsledningssystemet ISO 9001." Thesis, Södertörns högskola, Institutionen för ekonomi och företagande, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-16438.
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Syftet med undersökning är att studera på vilket sätt tillämpningen av ISO 9001 påverkar kundnöjdheten samt om det innebär, eller om det krävs mer, för att erhålla nöjda samt lojala kunder. Denna studie är utav kvalitativ karaktär och består av intervjuer. Intervjuobjekten var servicemarknadschefer samt kunder hos sex bilverkstäder i Stockholms län. Studien utgörs av en deduktiv ansats. Studiens empiri består av intervjuer med servicemarknadschefen samt fem kunder på respektive verkstad. Slutsatser som kan härledas ur undersökningen är att för att nå hög kundnöjdhet samt erhålla lojala kunder, bör ISO 9001 ses som en standard, vilken kräver utveckling samt anpassning utifrån företagets egen verklighet. Utöver detta är personlighet i form av ett genuint engagemang för den individuella kunden av stor betydelse.
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Garbac, Michelle, and Oscar Hedberg. "Uppbyggnad av kvalitetsledningssystem enligt ISO 9001 : En analysstudie för förberedelse inför certifiering av ISO 9001:2015." Thesis, Jönköping University, Tekniska Högskolan, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-54039.
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This report presents the performance and results of an analysis study conducted at a small company in the foundry business. The purpose of the study has been to prepare the company for a certification of the quality standard ISO 9001: 2015. The reason for the study is to create a foundation for a future quality management certification for a small company that wants to develop its business and expand its customer base. The study begins with a description of the problem, which involves an examination of the gap that exists between the company's current quality management system and the requirements of ISO 9001. The collection of all essential information in the form of relevant theories and data has taken place through theory research and informative meetings with the company's management. The workflow is described to clarify what the process looked like. A description of the current situation is given to gain understanding of the starting point and to have as a basis for analysis of deficient functions and processes within the business. In the analysis a comparison is made of the current situation with the requirements set in the ISO 9001 standard, and then proposals for measures to cover the analyzed gaps are presented. The results of the study give the company a thorough description of what measures are required to be able to accomplish an approved certification. The study provides suggestions for concrete measures such as which platform can be used to create a quality management system, which managing documents should be included, suggestions for quality goals and how these should be measured regularly. Descriptions of important core processes in the form of routines with associated templates have been produced to create continuity. With the help of these measures, a suggestion of a functioning management system was presented that is suitable for the smaller business.
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Bekim, Haxha, and Makie Omar. "Problematiken vid övergångsprocessen till ISO 9001:2015 : De upplevda svårigheterna av svenska tillverkningsindustrier med ISO 9001:2015." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Maskinteknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-30990.
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Den här rapporten behandlar ett kandidatarbete som utfördes vid Jönköping University. Syftet med uppsatsen är att undersöka samt kartlägga de svårigheter som företagen, certifieringsorganen samt standardutvecklarna SIS upplever i samband med övergången till den nya revisonen av ISO 9001:2015. Frågorna som besvaras i uppsatsen är, vilka skillnader kan ses mellan de stora och små företagen samt vad behöver företagen för hjälpmedel för en lättare övergång. Arbetet har utgått från en kvalitativ forskningsmetod. Informationen som samlats in utgör grunden för analysen och slutsatsen. Huvudsakliga empirin är insamlad i form av en enkätundersökning som genomfördes på tjugo respondenter under en utbildningsdag på SIS. För djupare förståelse har även sex stycken öppna strukturerade intervjuer utförts på både stora och små företag. Utöver det har även en öppen intervju utförts med certifieringsorganet Qvalify samt med standard utvecklarna SIS. Individerna som intervjuades var alla i någon grad ansvariga för övergången till ISO 9001:2015. Teoretisk komplettering har skett i form av litteraturstudier där huvudområdet har varit ”kvalitet”. I analysen gjordes en ”triangulering”(figur 6) vilket innebär att data som har samlats in från företagen, Qvalify och SIS separerades och analyserades iterativt. För att få flera dimensioner på problemet och kunna dra en slutsats ställdes den bearbetade informationen från företagen, Qvalify och SIS mot varandra för att se om några mönster eller kopplingar kunde upptäckas. Det visade sig att företagen upplevde andra svårigheter än vad SIS och Qvalify trodde angående övergångsprocessen till ISO 9001:2015 Resultatet på den här undersökningen visade att majoriteten av de deltagande företagen upplevde att det var svårt att tolka ISO 9001:2015. Företagen upplevde att texten i kravdokumentet är skrivet att den kan tolkas olika eller misstolkas. Klausulerna fyra och åtta upplevde företagen vara svårare än de andra. De små företagen upplevde att de hade mer kunskapsbrist än tolkningssvårigheter medan de stora företagen knappt upplevde någon kunskapsbrist. För att förenkla övergångsprocessen önskade företagen en gap-analys som visar vilka krav i ISO 9001:2015 som är tillagda, vilka krav som är nya samt vad som har tagits bort.This report is a candidate work carried out towards Jönköping University. The purpose of this paper is to examine and identify the difficulties experienced by the companies, certification bodies and standards developers SIS with the transition to the new revision of ISO 9001: 2015. The questions answered in this essay is, what differences can be seen between the large and small businesses as well as what kind of tools businesses need for an easier transition. The work has been based on a qualitative research. The information collected is the basis for the analysis and conclusion. Main empirical data is collected in the form of a survey conducted with twenty respondents during a training day carried out by SIS. For deeper understanding has six open-structured interviews been conducted in both large and small companies. In addition, it also has an open interview conducted by the certification body Qvalify and the standard developers SIS. The individuals selected for interview were all responsible in any way in the transition to ISO 9001: 2015. Theoretical supplementation has been in the form of literature studies where the main field has been "quality". The analysis was a "triangulation" (figure 6), which means that the data collected from the companies, Qvalify and SIS was separated and analyzed iteratively. To get the multiple dimensions of the problem and be able to draw a conclusion was the processed information from the companies, Qvalify and SIS against each other to see if any patterns or connections could be discovered. It was discovered that the companies experienced other difficulties than SIS and Qvalify thought about the transition to ISO 9001: 2015. The results of this study showed that the majority of the participating companies felt that it was difficult to interpret ISO 9001: 2015. The companies felt that the text of the requirements in the document is written in a way that it can be interpreted differently or misinterpreted. The clauses four and eight experienced the companies to be more difficult than the others. The small companies feel that it has more knowledge than lack of interpretation as opposed to the large, barely experience any lack of knowledge. To simplify the transition process the companies required a gap analysis tool that shows the requirements of ISO 9001: 2015 are added, the requirements that are new and what has been removed.
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Val, Guilherme Trindade do. "Os impactos da mudança da ISO 9001:1944 para a ISO 9001:2000 em uma empresa metalurgica." [s.n.], 2004. http://repositorio.unicamp.br/jspui/handle/REPOSIP/264006.
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Orientador: Eugenio Jose ZoquiDissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica
Made available in DSpace on 2018-08-04T00:39:22Z (GMT). No. of bitstreams: 1 Val_GuilhermeTrindadedo_M.pdf: 732727 bytes, checksum: 869c1ce09ec685ab76c9bf3a0f247764 (MD5) Previous issue date: 2004
Resumo: Este trabalho tem o objetivo de analisar criticamente a implantação da ISO 9001:2000, demonstrando e avaliando os impactos no setor de processos e um estudo de caso em situação real apontando as vantagens sobre a ISO 9001:1994, assim como os problemas relacionados à organização da empresa, propondo soluções através dos métodos e ferramentas mais adequadas. Uma comparação entre as normas ISO 9001:1994 e ISO 9001:2000 foi feita para demonstrar os impactos da revisão. A Implantação foi realizada na área de Processos Metalúrgicos, mais precisamente em uma empresa que tem como principal processo a Trefilação de Aços Inoxidáveis. Neste trabalho, estão descritos os principais passos da implantação do sistema em todos os níveis da organização, analisando-os criticamente, através de indicadores da qualidade e produtividade, destacando os principais resultados obtidos e as dificuldades encontradas. Nesse processo de implantação a maior dificuldade foi à conscientização da alta diretoria seguida pelos demais setores da empresa, porém, após passar por essa dificuldade, a responsabilidade diante da política da empresa fez com que todos os setores participassem ativamente para o cumprimento e monitoramento das metas estabelecidas pela organização
Abstract: This research has as objective to analyze critically the introduction of ISO 9001:2000, showing and evaluating the impacts in the process department and a case study and real situation pointing the advantages against ISO 9001:1994, as well as the problems related to the company organization, proposing solutions through method and more suitable tools. A comparision between the norm ISO 9001:1994 and ISO 9001:2000 was done to demonstrate the revision impacts. The introduction was accomplished in the Metallurgical Process, more precisally in a company that has as principal process the Stainless Steel Trefilation. At this research are described the principal steps of the system introduction in all levels of the organization, analyzing them critically through quality indicators and productivity, emphasizing the principal results taken and the difficulties found. In this process of introduction the biggest difficulty was to make aware the company management followed by the other departments of the company, however, after finished this difficulty, the responsibility to the company politics made all departments change their mind and participate actively to execute and follow up the mark established by the organization
Mestrado
Gestão da Qualidade Total
Mestre em Engenharia Mecânica
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Herrdahl, Jon, and Stina Holmqvist. "Upprättande av kvalitetsmanual enligt ISO 9001:2008." Thesis, KTH, Tillämpad maskinteknik (KTH Södertälje), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-98235.
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Winslow, Robert I. "Design control, ISO 9001 in architectural practice." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2001. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp05/MQ62868.pdf.
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Yusuf, Maryan, and Victoria Sege. "Framgångsfaktorer vid övergång till ISO 9001:2015." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Maskinteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-36567.
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Syftet med studien har varit att identifiera de viktigaste områdena mindre företag bör fokusera på vid övergång till ISO 9001:2015. Examensarbetet har utförts på det tillverkande företaget FIG Metall. Den nya utgåvan av standarden har en mer tolkningsbaserad struktur i jämförelse med tidigare vilket har bidragit till en svårighet för företag att förstå kraven i den nya utgåvan. Forskningsmetodiken som tillämpats är av kvalitativ karaktär. Vid genomförande av studien gjordes observation, intervjuer och dokumentstudier hos FIG Metall för att få en inblick i hur verksamheten fungerade samt identifiera deras gap mot ISO 9001:2015. Andra intervjuer som gjordes var med organisationerna Qvalify och SIS för att få reda på de största skillnaderna i den nya utgåvan av standarden samt vanligaste svårigheterna företag har vid övergången. De kvalitativa intervjuerna var semi-strukturerade vilket innebär att intervjupersonerna haft stor frihet att tolka frågorna som ställts samt att intervjuaren inte kan förutspå respondentens svar. I analyskapitlet jämfördes empirin från studiens olika metoder med hjälp av triangulering, se figur 10. Där kopplades resultaten även till relevanta teorier. I intervju med Qvalify och SIS framkom samstämmighet om vilka områden som behövde uppfyllas för en övergång till ISO 9001:2015. Resultatet av studien visar de viktigaste områdena mindre företag bör fokusera på för övergången. Istället för att gå igenom standarden krav för krav ska företag fokusera på ledarskap, organisationens förutsättningar, riskbaserat tänkande samt processinriktning. Studien visar även på att ISO 9001:2015 har en nära koppling till TQM, verksamhetsutveckling och organisationspsykologi och kan därmed användas som komplement till standarden.The purpose with this study aims to identify the most important and critical factors for small-sized companies to make way for a successful transition to ISO 9001:2015. Because of the new structure, it is difficult for companies to interpret the standard and what is required to achieve a certification. This study has therefore been carried out at the manufacturing company FIG Metall in Gnosjö. The study is based on qualitative research. Observation, interviews and document views were made at FIG Metall. Interviews were also carried out with the auditing company Qvalify and the Swedish Standards Institute to receive their views on which the important factors are as well as the general difficulties for companies when transitioning. The interviews were semi-structured which resulted in an open discussion where the respondents were free to answer based on how they perceived the questions. The results of the empirical data were the basis of the analysis and the conclusion. The different methods used in the report can be seen in figure 10 which shows the triangular approach of the study. Qvalify and SIS agreed upon the same areas companies need to focus on when transitioning to ISO 9001:2015. The result of this study shows that the most important areas smaller companies need to focus on when transitioning are Leadership, Context of the organization, Risk based thinking and Process approach. The study concluded that ISO 9001:2015 is closely related to total quality management (TQM), organizational development and organizational psychology and can be used as complementary tools to the standard.
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Kurvinen, Calle, and Anton Lundblad. "Förstudie för införandet av ISO 9001:2015." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-31230.
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Dueñas, Nicolau María Belén. "ISO 9001 en el CPCE de Mendoza." Bachelor's thesis, Universidad Nacional de Cuyo. Facultad de Ciencias Económicas, 2015. http://bdigital.uncu.edu.ar/7512.
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El Consejo Profesional de Ciencias Económicas de Mendoza fue fundado en 1947, desde
entonces brinda servicios a sus matriculados y a la sociedad.
Durante estos 68 años, el número de profesionales afectados a esta organización ha crecido
vertiginosamente y la organización con ellos. Sin embargo se ha llegado a un punto de inflexión en
el que resulta necesaria una estructura más dinámica. Un sistema que colabore con la velocidad y
calidad en la prestación de sus servicios, sin dejar de lado la eficiencia.
En este trabajo se propone el diseño e implementación de un Sistema de Gestión de Calidad
según la norma ISO 9001:2008 que propone que “la existencia, aplicación y revisión sistemática
de los procedimientos del Sistema de Gestión de Calidad provoca la Mejora Continua" lo que
facilita la prestación de servicios bajo las condiciones mencionadas anteriormente.
El objetivo es redactar los procedimientos del Sistema de Gestión de Calidad, necesarios
para su implementación en el CPCE de Mendoza.Fil: Dueñas Nicolau, María Belén. Universidad Nacional de Cuyo. Facultad de Ciencias Económicas.
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Palička, Jan. "Systémové řešení bezpečnosti informací v organizaci." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-316954.
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This diploma thesis deals with ISMS implementation in Netcope Technologies, a. s., which is involved in the production of network cards for high speed acceleration. This thesis is divided into two logical parts. In the first part the theoretical basis information is presented, including selected methods for implementing information security. In the second part, the analysis of the company and the proposed measures are presented.
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Laven, Fredriksson Daniel. "Förstudie för införande av ISO 9001 : Nulägesanalys och handlingsplan." Thesis, Uppsala universitet, Industriell teknik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-160815.
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Today's industries are constantly evolving and the demands according to quality for products and services produced and performed are becoming more and higher. ISO 9001 is a standard that serves as a tool for organizations who wants to effectively control and manage their quality workforce on business different processes. A background to the introduction of a quality managementsystem towards Skärås svets och mekaniska in Västerås are that more and more customers demand this from a company to enable it to obtain an order of production. Efforts to introduce a quality system such as ISO 9001-2008 all begin with to carry out a situationanalysis of the business. Skärås svets och mekaniska currently has no existing quality management system so therefore there is no current directives regarding who is responsible, for a future certification in the business. By structuring a situation analysis of the business. You get a good overview of the business and how it is conducted today. This analysis can be performed in separate ways, but this thesis has chosen to perform it using the process mapping. Process mapping is a powerful tool for an organization, not just as a situation analysis, but as a tool for future efficiencies and improvements. Process mapping has been done in accordance with walk-trough concept where you go through the tasks that are within the business itself and see what the people involved in the making are doing in there tasks. To compile this to the process maps later on. An Analysis of the process and the mapping of them compered to the requirements of ISO 9001-2008. Is explaining where Skärås svets och mekaniska really are today in the work towards a future certification. Against what the standard requires. What do you need to implement in their business or change for a future certification will be possible?. This is one of the main issues reguarding this thesis. The results of this thesis is a comprehensive situation analysis consisting of process maps for Skärås svets och mekaniska, and an analysis of these against the requirements of ISO 9001-2008 standard. That are requiered for a business lika Skärås svets och mekaniska in order to be able to certify against the ISO 9001 Series.
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Gingele, Joachim. "Modelling business processes with links to ISO 9001." Thesis, University of Plymouth, 2001. http://hdl.handle.net/10026.1/2446.
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This work in the domain of quality management and business process design looks at how the requirements of the ISO 9001 standard for quality management systems are designed and implemented in business. It is the aim of the research reported in this thesis to support manufacturing companies when modelling a Fulfil Order Process by identifying the links to the ISO 9001 quality standard and highlighting potential impact from any changes in the process or the standard during a redesign project. It does so by presenting a modelling technique, named IDEF9ooow, hich will enablec ompaniest o take a systemic perspectiveo f a Fulfil Order Process identifying all relevant links to ISO 9001. A research strategy based around the experiences of companies when designing business processes with links to ISO 9001 was adopted. In-depth case studies carried out by the author showed that simply documenting what an organisation does to satisfy the various elements of ISO 9001 is still one of the most common approaches adopted. This results in a process-oriented character only at the documentation stage. It is the result of limited guidance on how to integrate the requirements of ISO 9001 in business processes. The work proceeded by exploring the domains of business processes, the use of systems thinking to explain business processes and the relevance of ISO 9001 requirements from a processbased viewpoint. A set of criteria was developed to identify activities, information and other flows controlled by ISO 9001 to design a Fulfil Order Process in a manufacturing company. This provided the context for the development of the modelling technique IDEF90oow, hich is an enhanced version of IDEFo, and its validation by review and by use in two manufacturing companies. The originality of this work lies in the identification and emphasis by the author of the need to take a systemic view of business processes when designing or redesigning a processbased ISO 9001 quality management system. Also, criteria for a technique to address the modelling of a Fulfil Order Process were identified. Furthermore this contribution to knowledge includes the identification of links between ISO 9001 requirements and a holistic Fulfil Order Process. This led to the development of further criteria for modelling such a business process showing the links to ISO 9001. IDEFooo represents an improved modelling approach that fulfils the identified criteria and permits the systemic design or redesign of a Fulfil Order Process while establishing the links controlled by the ISO 9001 quality standard
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Kunzová, Kateřina. "Zavedení systému managementu kvality dle normy ISO 9001." Master's thesis, Česká zemědělská univerzita v Praze, 2016. http://www.nusl.cz/ntk/nusl-260639.
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The thesis describes the design process and the documents required to meet the standards associated with the effective implementation of a quality management system according to DIN EN ISO 9001 in organization Zinková slévárna - Ing. Karel Dítě.
The theoretical part of the work focuses on the history, where I explain the basic concepts and issues relating to the use of literature associated with the ISO 9001 Quality Management System. This section also describes the general process for implementing the standards within an organization. Following on from this, I have used the knowledge gained from the theoretical section within the practical part of the thesis.
The practical part of my work includes a description of the selected organization from several perspectives - it is a focus, organizational structure, customer and supplier portfolio. This section also analyses the current state of the organization and includes a proposal to meet the ISO standards. The final section contains the documents necessary for the implementation of ISO 9001 within the organization, so that the quality management system corresponds to the prescribed standards.
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Ahlkvist, Alvina. "Hur lyckas organisationer implementera ISO 9001? : Ett medarbetarperspektiv." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik, konst och samhälle, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-85328.
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Genom att arbeta med kvalitetsledning kan en organisation ständigt förbättras och bibehålla konkurrenskraft. Ett sätt att arbeta med kvalitetsledning är genom implementering av kvalitetsledningsstandarden ISO 9001. Standarden nämner sju principer, varav en är medarbetarnas engagemang, vilket är essentiellt för organisationer för att lyckas med implementeringen av ISO 9001. Syftet med studien var att undersöka hur organisationer kan lyckas med att implementera ISO 9001 genom att undersöka vilka faktorer som bidrar till medarbetarnas engagemang och hur medarbetares engagemang kan stärkas. Litteraturstudier indikerar på flera faktorer som kan ha inverkan på medarbetares engagemang, vilka i sin tur beskrevs kunna påverkas med hjälp av förändringsledning. Med utgångspunkt i den teoretiska referensramen analyserades intervjuer, observationer och enkätundersökning med hjälp av tematisk och multivariat analys. På så sätt kartlades nuläget på fallföretaget. Tillsammans med resultatet från litteraturstudien framkom faktorer som kunde avgöra huruvida medarbetare engagerar sig i implementering av ISO 9001 eller inte. Av identifierade faktorer var det tre som kunde anses vara särskilt viktiga att hantera, då de antingen kan utgöra en barriär eller en framgångsfaktor för lyckad implementering. Faktorerna utgörs av Medvetenhet, Attityd, Användbarhet, Användarvänlighet och Ansvarskänsla, vilka har betydelse för att organisationer ska ta sig från sitt nuläge till sitt börläge. Nuläget utgör utgångspunkten för organisationen, och börläget representeras av en lyckad implementering: faktisk samt långsiktig användning av kvalitetsledningssystemet.
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Börjesson, Mattias, and Simon Stockhem. "ISO 9001:2015 i en produktion under uppbyggnad." Thesis, Tekniska Högskolan, Jönköping University, JTH, Industriell organisation och produktion, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-49767.
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Arbetets utgångspunkt har handlat om en systemrevision på en ny fabrik som tillverkar och säljer en specifik produkt. Revisionsarbetet utfördes för att identifiera ett nuläge för den verksamhet företaget bedriver idag och sedan jämföra nuläget mot de krav och rekommendationer som finns uträttade inom standarden ISO 9001:2015. Fabriken tillhör en större global koncern som idag är ISO 9001:2015 certifierade varav den nya fabriken har ännu inte blivit reviderad på ISO 9001:2015 standarden. Den metod som användes i revisionsarbetet var framtagen med hjälp av handledare från högskolan och företaget, även Peter Landin som är VD på certifieringsföretaget Qvalify. Det ansågs kritiskt att få extern input kring hur revisionsarbeten formas och utförs då det blev lättare och tydligare vilka indikatorer som en revisor letar efter när de granskar företag. För att identifiera avvikelser och förbättringsmöjligheter kartlagdes nuläget genom intervjuer med samtliga inom ledningsgruppen och produktionstekniker för att få en övergripande bild av hur ledarskapet såg ut och hur processerna styrdes. Till hjälp användes en revisionschecklista genom arbetet för att tydligare förstå standardens kravbild. Resultatet av arbetet utmynnades i åtgärdsförslag och en prioriteringslista på de avvikelser och förbättringsmöjligheter som identifierats. Totalt kunde 26 avvikelser mot standarden identifieras. Dessa berörde bland annat kapitel inom standarden såsom ständiga förbättringar, kvalitetspolicy och kommunikation. Sju stycken åtgärdsförslag presenterades för företaget genom en prioriteringslista för att lättare komma igång med förbättringsarbetet.The study starting point has been to perform a system audit of a new factory that manufactures and sells a specific product. The audit work has been carried out to identify a current situation for the business that the company's bedding today and then compare the current situation with the requirements and recommendations that are specified in the standard ISO 9001: 2015. The factory belongs to a larger global group which today is ISO 9001: 2015 certified, although the new factory has not yet been updated to ISO 9001: 2015 standard. The method used in the audit work was developed with the help of supervisors from the university and the company, including Peter Landin, CEO of the certification company Qvalify. It was considered critical to obtain external input on how audit work is shaped and performed as it became easier and clearer which indicators an auditor is looking for when reviewing companies. In order to identify deviations and opportunities for improvement, the current situation was mapped through all interviews with management groups and production technicians to get an overall picture of what the leadership looked like and how processes are governed. To help, an audit checklist was used throughout the work to further understand the standards requirements picture. This resulted in proposals for measures and a list of priorities on the deviations and opportunities for improvement identified. A total of 26 deviations from the standard could be identified. These included, among other things, chapters within the standard such as continuous improvement, quality policy and communication. Seven proposals for measures were presented to the company through a priority list to make it easier to get started with the improvement work.
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Kožner, Vojtěch. "Implementace systému řízení jakosti podle normy ISO 9001." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-73439.
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This thesis is dedicated to creating quality manual for a small company. The manual describes quality management system, which is being developed in accordance with ISO 9001. This manual provides information about processes present in the company and also provides information on how are these processes managed and evaluated.
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Pospíšilová, Zuzana. "Praktická aplikace normy ISO 9001 v nevýrobním podniku." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-136298.
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This thesis deals with the application of ISO 9001:2008 requirements on documentation in an international company providing services. First, it approaches the importance of the ISO 9001 and shows documentation requirements introduced in the standard. The analytic part presents how the standard was applied in the quality documentation of Germanischer Lloyd. Special emphasis is laid on a project which focused on a complete revision of the quality documentation in the company. The greatest changes include a new structure of documentation, an update of the majority of the documents and increasing the user friendliness of the documents' organisation.
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KARLSSON, LISA, and ELISABETH ÅSBERG. "GAP-analys inför införandet av ISO 9001:2015." Thesis, KTH, Tillämpad maskinteknik (KTH Södertälje), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-211664.
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Jönsson, Anna, and Magnus Berglund. "ISO 9001:2015 implementation at a manufacturing company." Thesis, Högskolan i Halmstad, Maskinteknisk produktframtagning (MTEK), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-31188.
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Martin Ivarsson, manager and part owner at Landeryd’s Mechanical Workshop (LMW), Landeryd, Sweden, initiated this project. This because of a new released ISO 9001 version that LMW has to implement before the 15th of September 2018 to remain certified. Since LMW is ISO 9001:2008 certified the project members only needed to identify the differences among the 2015 and 2008 version to see what LMW has to do to get certified. There are approximately 1.1 million ISO 9001 certificates issued worldwide. An ISO 9001 certification increase organizations ability to satisfy customer needs and customers can rely on that the products and services provided are of consistently good quality. ISO 9001 can also work as a tool to streamline the organization’s processes and make them more efficient. Since the ISO 9001 is reviewed every five year it helps organizations to keep current in an ever- changing world. Landeryd’s Mechanical Workshop has been ISO 9001 certified since 2002 and the “ISO- think” is deeply rooted within the company. LMW is a small owner-controlled company with only 18 employees. ISO 9001:2015 is applicable on different kinds of organizations in various scales. Comparing to previous versions of ISO 9001 the new version is more adaptable. This makes it more beneficial for the organizations but harder for the auditors that certifies. One major conclusion is that LMW will have more freedom of document handling with the new ISO version. This report highlights LMW’s status today in accordance to the new ISO 9001 version, and estimates how much effort that is needed for a successful revision. Readers of this report will benefit from the results, since much is applicable on all types of organizations or companies.
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Binadam, Zulkiflee, and Gustav Bergeling. "Övergångsfasen till ISO 9001:2015 i ett marknadsledande företag." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Maskinteknik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-40865.
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Arbetet har genomförts på ett marknadsledande företag inom måleri-industrin, där rapportens fokus legat på att ta fram underlag för vilka områden som företaget behöver förbättra för att certifiera sig mot ISO 9001:2015. Produktionsavdelningen har i rapporten setts som ett fristående företag i syfte att kunna tillämpa de krav i standarden som faller på högsta ledningen. Rapporten har behandlat de problem som de flesta företag kan uppleva i övergångsprocessen till ISO 9001:2015. Frågeställningar är upplagda för att ge svar på hur väl det studerade företaget uppfyller kraven i nuläget och för att sedan presentera en gap-analys över vad som fattas för att nå de krav som inte uppfyllts. Dessa analyser leder till ett resultat där viktiga förbättringsområden inom företaget presenteras tillsammans med förslag på åtgärder för att uppfylla de krav som ställs i ISO-standarden. För att göra arbetet så trovärdigt som möjligt har flera olika metoder använts och utvärderats, för att sedan kunna göra en rättvis bedömning över företagets nuläge. Metoderna som presenteras i rapporten involverar bland annat en metod för egenbedömning, där författarna har fått inspiration från tidigare examensarbeten, intervjuer med revisionsbolag och relevant personal på företaget. Det har även genomförts en observation/survey-undersökning på operatörerna i företaget för att få en inblick i deras bild av verksamheten. Rapportens diskussion och slutsats presenterar de områden i verksamheten som företaget brister i och ger förslag på hur företaget bör utveckla dessa. De huvudområden som har identifierats är: ständiga förbättringar, ledarskap, processinriktning och riskbaserat tänkande. Dessa områden har författarna analyserats som det mest bristfälliga områden som företaget bör vidareutveckla och åtgärdsförslag på hur de kan utveckla dessa områden har presenterats. Åtgärdsförslagen är baserade på författarnas kunskap och erfarenheter, där förslagen utvecklats i samråd med handledare och personal på företaget. Slutsatsen utvärderar även metodernas och verktygens lämplighet vid implementering av ISO 9001:2015 i en organisationThe thesis work has been carried out in a market-leading company in the painting industry, where the main focus of the report focuses on which areas in the company that needs improvement in order to certify itself against ISO 9001:2015. The production department has been reported as an independent company within the company in order to apply the requirements of the standard that fall on management. The report has addressed the problems that most companies have in the transition process to ISO 9001:2015. The issues are formulated to provide answer to how well the studied company meets the requirement at current situation and then present a gap-analysis of what needs to be done to meet the requirements that are not met. These analysis leads to a result where key areas of improvement within the company are presented together with proposals to meet the requirements of the ISO-standard. In order to make the thesis as credible as possible, several different methods have been used and evaluated, to then make a fair assessment of the company’s current situation. The methods presented in the report include, among other things, a method of self-assessment, where the authors have received inspiration from previous thesis works, as well as interviews with an audit firms and relevant staff at the company. An observation/survey has also been conducted on the operators in the company to gain an insight of how they feel about the company’s work with ISO-standards. The report's discussion and conclusion presents the areas in the business that the company is lacking and suggests how the company should develop these areas. The key areas identified are: continuous improvement, leadership, process orientation and risk-based thinking. These areas have been analyzed by the authors as the most deficient areas that the company should further develop and proposals for how to develop these areas have been presented. The action proposals are based on the authors' knowledge and experience, where the proposals were developed in consultation with supervisors and staff at the company. The conclusion also evaluates the suitability of methods and tools for implementing ISO 9001: 2015 in an organization.
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Ferreira, Adriana Sá. "Da ISO 9001:2008 para a ISO 9001:2015: alterações no SGQ da Renault Cacia S.A. e impacto para a fábrica." Master's thesis, Universidade de Aveiro, 2017. http://hdl.handle.net/10773/23527.
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Mestrado em Engenharia e Gestão IndustrialO presente relatório resulta do trabalho realizado ao longo do estágio curricular desenvolvido na empresa Renault Cacia S.A. Este projeto decorre da necessidade de adaptar o Sistema de Gestão da Qualidade (SGQ) desta organização à mais recente versão do referencial normativo ISO 9001. O SGQ da Renault Cacia S.A. é certificado de acordo com os requisitos da ISO 9001:2008. No entanto, a norma ISO 9001 é revista regularmente e a sua última revisão foi em 2015, pelo que, de forma a garantir a conformidade do seu SGQ a Renault Cacia S.A. necessita de proceder a alterações no mesmo tornando-o conforme com o novo referencial. O objetivo deste projeto consiste, então, em adaptar o SGQ da empresa ao referencial normativo de 2015. Com vista a atingir este objetivo, foi analisado o novo referencial, bem como os processos existentes na organização e, posteriormente, foram criadas e aplicadas ações de forma a dar resposta aos requisitos do SGQ que ainda não eram cumpridos. Considera-se que as alterações efetuadas ao longo deste projeto foram positivas, contribuindo assim para uma melhoria significativa do SGQ da Renault Cacia S.A.
This project is the outcome of the work carried out during a curricular internship at Renault Cacia S.A. It results from the need to adapt this organisation quality management system (QMS) to the latest version of the ISO 9001 standard. The Renault Cacia S.A. QMS’s is certified according to the ISO 9001: 2008; however, this standard is regularly reviewed, its last revision occurrung in 2015. So in order to ensure the compliance of its QMS and the correspondent certification, Renault Cacia S.A. needs to update its QMS according to the standard new version. The objective of this project is then to adapt the company's QMS to the requirements of the new ISO standard. In order to achieve it, the new standard’s reugirements were deeply analysed, as well as the company’s processes; then actions were defineed and implemented in order to meet unmet requirements. Overall it was possible to conclude that the changes made to the Renault Cacia S.A. along this project were rather positive, contributing to its significant improvement.
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Ekstener, Albin, and Kristoffer Andersson. "Återanvändning av ett företags åtgärder inom ISO 9001:2015 & ISO 14001:2015." Thesis, Jönköping University, Tekniska Högskolan, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-54037.
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There are a variety of advantages to companies certifying their management system according to the ISO standards that exist. Examples of these advantages are that you get a tool that helps to conduct your business in a better way as you often get into continuous improvements in this context. This report concerns two companies, Götessons Industri AB and company X, company X was acquired just over a year ago by the Götessons Group. The Götessons Group wants all companies in the Group to be certified according to both ISO 9001:2015 and ISO 14001:2015. The purpose of the work was therefore to develop appropriate solutions to be able to certify a management system at company X in accordance with ISO requirements. This should be done by trying to take as much from the solutions that Götessons used to obtain a certificate and then apply this to company X. The work also briefly addresses why companies choose to be certified according to ISO standards, but also a description of what a functioning management system can look like. The theories used to create a foundation in the work are ISO 9001:2015, ISO 14001:2015, Management System and Management System Standard. To supplement these theories, a number of different methods have also been used in the form of document studies, literature studies, investigations, and interviews. The document study that has been carried out is to review Götesson's management system. The literature study that has been done is primarily an in-depth study at SIS on what a certification means. The investigations and interviews carried out are visits to the various companies and related interviews. The interviews have been with staff but mainly with the company's external auditor who has over 20 years of experience in certifications. The work resulted in the reuse of a large part of Götesson's management system to company X’s management system. Some parts can be transferred without further adaptation, while some parts require a greater adaptation to better suit the business. When introducing a management system within a corporate group, the strategy used in the study lead to both time savings and cost savings for the companies involved. The work also showed that in this case it will not be possible to apply all the measures as the activities differ in certain processes.
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Nilsson, Jenny, and Andreas Sundholm. "Effectivisation of ISO 9001 and implementation of ISO 14001 in a manufacturing industry." Thesis, Högskolan i Halmstad, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42184.
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This report is written as a thesis for a degree of master. In this report you can read about increasing demands from customers that want their suppliers to be certified by some type of standard, like ISO 9001 and ISO 14001. ISO 9001 is a standard of requirements for implementing a quality management system within an organisation and is built on seven main principles which the organization need to fulfil. ISO 14001 is a standard of requirements for implementing an environmental management system and is like ISO 9001 built on seven main principles. Implementation and the work with the standards are based of the PDCA-cycle. The thesis is made together with AGES Kulltorp AB, a company based in Kulltorp, Värnamo. They supply diecasted and machined products in aluminium and has realised that they are in need to get certified by ISO 14001 and needs an effectivization of their quality management system according to ISO 9001. To be able to implement a standard of this kind, it requires an involved, determined management team and an acceptance that work will be time and resource consuming. The organizations shall also be able to accept changes and the employees must be motivated and empowered to simplify the implementation. This report determines most of the theories from academic work by the practical work of updating the whole management system at AGES Kulltorp to fulfil all the requirements of ISO 9001 and ISO 14001. This report will also state what type of documents and routines that is required for the quality and environmental management system. The report will also describe how AGES Kulltorp made their journey against effectivisation of ISO 9001 and certification of ISO 14001. The survey that were performed at AGES Kulltorp expose most of the internal obstacles that the company must work with to be able to fully implement the management system to the organization.