Academic literature on the topic 'CULTURAL HERITAGE, HUMANISTIC MANAGEMENT, CULTURAL HERITAGE MANAGEMENT'

Doutoramento em Turismo<br>With this work we propose to analyze the perception of the concept of quality by managers of museums and archaeological sites. To this end, we chose to analyze some heritage areas open to the public and certified by HERITY - World Organisation for the Certification of Quality Management of Cultural Heritage, the only international certification of this kind which has been officially recognized by UNESCO and the World Tourism Organization. The application of the principles of quality and Total Quality Management to cultural heritage management is part of the efforts towards a continuous improvement of the cultural tourism offer and - in our opinion – towards an increasing capacity to promote intercultural dialogue between local population and visitors. In this context, we have therefore investigated the perception of quality within the context of cultural heritage management, and how the culture of quality can provide a greater involvement of local communities, contributing to the strengthening of authenticity and destination personality, as well as the promotion of intercultural dialogue between tourists and residents. To answer these questions, we have defined a theoretical model and subsequently carried out an empirical work at European level on the perception of quality by managers of cultural heritage sites, namely archaeological heritage. An in-depth comprehension of areas such as Archeology, Tourism and Quality Management, as well as its role within the broader context of sustainable regional development, are the basis of this work. The latter is intended, in turn, to be a vehicle of reflection within the creation of public policies on territorial management and tourism development. We thus undertook a research line which is still almost unexplored, that is, the analysis of quality principles within the cultural heritage management, their potential and the measurement of their actual impact on the territory, through an integrated approach, by considering in a specular, complex way the two main beneficiaries: residents and tourists.<br>Com o presente trabalho nos propomos de analisar a perceção do conceito de qualidade por parte dos gestores dos museus e sítios arqueológicos. Para tal, escolhemos analisar algumas áreas patrimoniais abertas ao publico e certificadas por HERITY - World Organisation for the Certification of Quality Management of Cultural Heritage, única certificação internacional deste género e cuja importância já foi oficialmente reconhecida pela UNESCO e pela Organização Mundial do Turismo. A aplicação dos princípios da qualidade e do Total Quality Management à gestão do património cultural se insere nos esforços para uma melhoria contínua da oferta cultural e turística e – no nosso entender – no aumento da capacidade de promover o diálogo intercultural entre população residente e visitantes. Nos questionamos portanto sobre a percepção do significado de Qualidade no âmbito da gestão do património cultural, e de que forma a cultura da qualidade pode proporcionar um maior envolvimento das comunidades locais, contribuindo assim para o reforço da autenticidade e do caracter do destino, bem como do diálogo intercultural entre turistas e residentes. Para responder a estas perguntas, procuramos definir um modelo teórico que, a seguir, confrontamos com os resultados de um trabalho empírico de âmbito europeu sobre a perceção da qualidade por parte dos gestores do património cultural, nomeadamente arqueológico. O estudo aprofundado do que é a Arqueologia, o Turismo e a Qualidade e a reflexão do papel destes três domínios no âmbito mais abrangente do desenvolvimento territorial sustentável representam a base deste trabalho, que se propõe por sua vez de ser um veículo de reflexão no âmbito da criação das políticas públicas de gestão do território e de desenvolvimento turístico. Empreendemos assim uma linha de investigação ainda pouco explorada, dedicada à analise dos princípios da qualidade no âmbito da gestão do património, às suas potencialidades e à medição dos seus efetivos impactos no território, através de uma abordagem integrada e considerando duma forma não convencional, mas sim especular e complexa os dois principais beneficiários: população residente e turistas.

This thesis evaluates the Keklik Street and its Surrounding Conservation and Development Project with respect to sustainability principle of Cultural Heritage Management. The achievements and deficiencies of the Project will be discussed and a performance measurement of the physical, functional and organizational sustainability will be done. Finally, the thesis will emphasize the contribution of the sustainability principle of the management approach and its instruments to the heritage conservation process.

The Christian cultural heritage of north Africa is ancient and rich, but at risk after recent political events. Many Christian minority communities living in Islamic environments feel at risk of persecution. This is a topical and timely PhD. The Christian, Coptic heritage of Egypt remains poorly studied from the perspective of heritage management and is also at risk from a number of factors. Using first-hand study and analysis based upon original fieldwork, the thesis offers a state of the art assessment to risks facing Coptic monuments in Egypt today. It does this by situating Egyptian heritage policy within the English framework, and it establishes theoretical approaches to value, significance, meaning, and interpretation in Egyptian heritage within a wider global framework. It is based on the analysis of three markedly different Egyptian Christian Coptic sites, each with their own unique management issues and it offers a series of solutions and ideas to preserve, manage and interpret this unique material culture and to emphasise community solutions as being the most viable and sustainable approaches, whilst taking into account the varied levels of significance of these monuments.

The aim of this research is the consideration of the cultural heritage policies of European institutions (the European Union and the Council of Europe) and the impact of such policies on the national heritage policy of two member States (Greece and Italy). The analysis focuses mainly on the national and supra-national heritage legislation. The EU by means of policies and laws has gradually emerged as an important factor in the field of national heritage management. The impact of the EU in the fields of heritage terminology and legislation is a fact. New concepts concerning things 'national' are being directly 'imported' from the EU to its member States. The use of heritage in the political arena has a long history in nation States, with regard to issues of identity. By taking this one step further, the EU aims to construct a 'European' identity which will eventually replace the different 'national' ones. A historical narrative proves the logic behind EU action. The cultural heritage has been used by the EU throughout the years for a variety of political and economic purposes. The amendment of national laws and the introduction of EU concepts into national heritage law are results of an imposed change, not of legal evolution. The comparison of the two EU member States emphasises the complexity of issues involved in both the national and supra¬ national level. The conclusions aspire to arouse awareness of the powers that EU enjoys over national heritage legislation. The thesis also endeavours to highlight the power of law to create and construct public attitude towards the heritage, enhancing or denying claims for identity. It assesses the political will behind legal acts and policies with regard to the heritage. It addresses the attempt made by European institutions to create 'uniformity' in both laws and concepts related to heritage in a Europe of diverse heritages.

The sustainability of cultural heritage management of the resources is strongly related to support from local community via participation. It is evident that active community involvement can improve local residents’ quality of life based on better environment, social and economic conditions. However, there is little research into the question of whether the involvement of local community in heritage management derives from a genuine interest and desires to protect and conserve their local heritage assets. In the case of Malaysia, a truly local community collaborative approach is often limited due to the ways in which the community in question is conceptualised and involved in the process. In other words, local community involvement is extremely rare because they have been neglected especially in the decision making process. This has created a negative relationship between local community and government authorities in resource conservation. Therefore, it is pivotal to investigate the influence of the local community attachment towards heritage, in order to understand the local community involvement in heritage management. The attitudes and perceptions of three groups of respondents were examined by using the concept of heritage trail development, as an illustrative example to triangulate the relationship between local community involvement, government administrative structures and tourists’ experiences. The results revealed that, despite the fact the local community is highly attached to the heritage assets; the level of community involvement in cultural heritage management in Malaysia is low due to operational, structures and cultural limitation to engage the local community in both management and tourism development in the Melaka World Heritage Site. This is to say that the participation approach in Malaysia is highly controlled by the centralised government structure. The research recommends that the authorities consider implementing two major improvements in order to develop and maintain a system of sustainable cultural heritage management: Firstly, to overcome the limitations of community participation in the decision making process. Secondly, to consider the community attachment towards cultural heritage elements, before developing tourist attractions in heritage settings, in terms of residents’ emotional and functional attachments.