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Dissertations / Theses on the topic 'Custom services'

Author: Grafiati

Published: 28 May 2022

Last updated: 31 July 2025

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1

Morón, Urbina Juan Carlos. "Proyects by direct management and custom proyects: solution or problem? Should we restrict them?" IUS ET VERITAS, 2017. http://repositorio.pucp.edu.pe/index/handle/123456789/123196.

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The author performs an analysis of the power that public entities have, under certain assumptions, to attend their own needs for goods, services and proyects without the need of contracting with private individuals, but using self-provision. The study covers the conditions under which entities can opt for this alternative, the limits that exist for it and the consequences they bring to the effectiveness of the entity’s management. In addition, the author proposes considerations that should be adopted by legislation in the field for greater control and verification of the conditions of effectiv

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2

Nilsson, Kristian, and Hans-Eric Jönsson. "A comparison of image and object level annotation performance of image recognition cloud services and custom Convolutional Neural Network models." Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-18074.

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Recent advancements in machine learning has contributed to an explosive growth of the image recognition field. Simultaneously, multiple Information Technology (IT) service providers such as Google and Amazon have embraced cloud solutions and software as a service. These factors have helped mature many computer vision tasks from scientific curiosity to practical applications. As image recognition is now accessible to the general developer community, a need arises for a comparison of its capabilities, and what can be gained from choosing a cloud service over a custom implementation. This thesis

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3

Микитченко, А. Ю. "Адміністративно-правові основи надання послуг у галузі митної справи України". Master's thesis, Сумський державний університет, 2018. http://essuir.sumdu.edu.ua/handle/123456789/71435.

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Якість сучасного митного законодавства України є одним із вирішальних чинників ефективної реалізації зовнішньоекономічної політики держави, захисту її національних інтересів на міжнародних ринках, а також прав та інтересів суб’єктів зовнішньоекономічної діяльності України. Узятий Україною курс на інтеграцію економіки до системи світогосподарських зв’язків потребує подальшого приведення національного митного законодавства до відповідності з міжнародними нормами, закріплення загальноприйнятих у міжнародній практиці стандартів. Митне законодавство України знаходиться в процесі постійного вдоскон

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4

Hamer, Susan E. "Ontario Superhost ... : what is its value to service providers? /." Online version of thesis, 1996. http://hdl.handle.net/1850/12337.

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5

Crawford, Sarah L. "Defining quality customer service competencies at University of Wisconsin-Stout's Memorial Student Center." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002crawfords.pdf.

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6

Fleming, Rebecca M. "Defining quality customer service competencies at the University of Wisconsin-Stout's Memorial Student Center phase II /." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002flemingr.pdf.

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7

Ziccarelli, Angelo Igino. "Modelo gerencial para determinação de custos de produtos bancários." reponame:Repositório Institucional do FGV, 1994. http://hdl.handle.net/10438/4988.

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Made available in DSpace on 2010-04-20T20:15:18Z (GMT). No. of bitstreams: 0 Previous issue date: 1994-08-19T00:00:00Z<br>O presente trabalho inicialmente descreve, em linhas gerais, o Sistema Financeiro Nacional. A seguir, discute vários conceitos da contabilidade de custos tradicional e, devido à influência do setor industrial, como adaptá-los às instituições bancárias. Conceitua os termos despesa e custo e os custos não financeiros nos bancos. Propõe para os bancos um modelo de custos, baseado em atividades (abordagem ABC 'Activity-Based Systems'), que se adapte tanto à avaliação de seus

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Zunta, Raquel Silva Bicalho. "O faturamento gerado pelos procedimentos de enfermagem em uma unidade de terapia intensiva." Universidade de São Paulo, 2006. http://www.teses.usp.br/teses/disponiveis/7/7131/tde-18102006-163227/.

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Todos os países, independente do modelo de assistência à saúde adotado, têm compartilhado de um problema comum, os custos explosivos frente a recursos ou orçamentos limitados. Assim, custos crescentes e elevados dos serviços de saúde têm afetado todos os prestadores de serviços, sejam públicos ou privados. Na atual realidade financeira da saúde os hospitais terão que adotar um sistema para se ter um melhor controle dos processos de trabalho e informações precisas que possibilitem avaliar os resultados financeiros do hospital. As enfermeiras administradoras estão cada vez mais sendo envolvidas

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9

Bare, Michael Burnett. "Credit union service organization products and services: Implications, decisions, and strategies." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2930.

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10

Brennan, Deborah Lee. "Reinventing customer service at veterinary services' Miami Animal Import Center." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1997. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1997.<br>Source: Masters Abstracts International, Volume: 45-06, page: 2934. Abstract precedes thesis as preliminary leaves 2-3. Typescript. Includes bibliographical references (leaves 39-47).

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11

Kniatt, Nancy L. (Nancy Louise). "The Effect of Demographics on Customer Expectations for Service Quality in the Lodging Industry." Thesis, University of North Texas, 1995. https://digital.library.unt.edu/ark:/67531/metadc277825/.

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This study investigated demographic characteristics of 240 Chamber of Commerce members in terms of their expectations for customer service in hotels. Subjects reported their age, gender, marital status, race, educational level, income level and ethnicity, and completed a 26-item questionnaire which measured expectations for customer service. Principal components analysis was used to reduce the 26 items to five dimensions of service quality, and multivariate analysis of variance was used to evaluate the effect of the demographic variables on those dimensions. Gender of the customer was found to

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12

Vicente, Noél Alves. "Fatores intervenientes da lealdade em uma agência bancária: um estudo de caso com correntistas servidores da prefeitura de São Paulo." Universidade de São Paulo, 2014. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-01122014-195446/.

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O setor de serviços, onde os bancos estão inseridos, se caracteriza pelo o uso intenso de recursos humanos, grande heterogeneidade de atividades e simultaneidade entre produção e consumo de produtos/serviços. Este contexto torna bastante complexo e desafiador a proposição de especificações de qualidade que contribuam com o aumento da satisfação e da lealdade dos clientes. Embasado em fundamentação teórica sobre os temas setor de serviços, qualidade, satisfação, imagem corporativa, lealdade e valores humanos, este trabalho se propôs a buscar uma melhor compreensão sobre como estes fatores atuam

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13

Chi, Yuan, and Yaqi Quan. "Service Quality Perspective and Customer Satisfaction: : Xingya Technical Communication Company." Thesis, Högskolan i Gävle, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-24026.

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Aim: The purpose of this study is to investigate the evaluation and conceptualization of service quality and its interactive impacts for customer satisfaction. This study provides some positive and constructive proposal to make up the service gap ,and provides preliminary results supported by SERVQUAL model to measure the mutual interactions between service quality and customer satisfaction. Service quality and customer satisfaction have been studied by the help of quality dimensions and some suggestions are offered for improving service quality. Methods: The primary data have been collected t

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Mtshiselwa, Mkhululi Terrence. "A customer service strategy for Ngqura Container Terminal." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/8955.

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The container terminals play an increasingly important role in the economy of many countries. In today’s global competitive environment delivering quality service is considered as an essential strategy for success and survival. In the very competitive container terminals, service quality is important in attracting and retaining customers. The shipping companies are interested in speed and reliability from the terminals. The time a ship stays in a port must be minimised, and, therefore, the handling of containers must be executed in a fast and reliable way. The importance of customer service as

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15

Schoefer, Klaus. "Customer evaluations of service failure and recovery encounters : the case of travel and tourism services." Thesis, University of Nottingham, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.251754.

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16

Oyler, Melvin Robert. "Dynamic distribution services and demand contingent quality of service policies /." Thesis, Connect to this title online; UW restricted, 1997. http://hdl.handle.net/1773/8769.

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17

Chan, Chun-ying. "A case study of hoe technology is used to create service value /." Hong Kong : University of Hong Kong, 1995. http://sunzi.lib.hku.hk/hkuto/record.jsp?B14724091.

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Schoen, Andre. "Service Delivery Management: A Process for Proactively Ensuring Customer Satisfaction." Thesis, The University of Sydney, 2002. http://hdl.handle.net/2123/580.

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SDM is a process model, based on service marketing components, to position a service while concurrently being a service delivery management tool improving serviceen counter processes. Added to a service script, SDM can increase customer satisfaction, quality perception, voice levels and repurchase intentions in a general service encounter scenario as well as during episodes which include a failure. Addressing mishaps requires particular attention, since Consumer Complaint Behaviour research shows that most customers prefer to switch suppliers, rather than offer constructive feedback. This mean

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19

Hogg, Gillian. "Service quality in business advisory services : the case of the public relations industry in Scotland." Thesis, University of Stirling, 1996. http://hdl.handle.net/1893/2583.

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The thesis concerns quality of service in the context of business advisory services. The economic rationale for improving any quality standard is based on the theory that by creating customer satisfaction and a perception of service quality, an organisation can retain its existing customers and attract new business, thus improving market share. This argument is based on the assumption that by improving the quality of the service delivered to customers, product offerings can be differentiated in such a way as to improve customer value. This is a customer defined approach to quality and assumes

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20

Yang, Weilai. "Pricing Network Resources for Differentiated Service Networks." Diss., Georgia Institute of Technology, 2004. http://hdl.handle.net/1853/5227.

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We developed a price-based resource allocation scheme for Differentiated Service (DiffServ) data networks. The DiffServ framework was proposed to provide multiple QoS classes over IP networks. Since the provider supports multiple service classes, we need a differentiated pricing scheme, as supposed to the flat-rate scheme employed by the Internet service providers of today. Charging efficiently is a big issue. The utility of a client correlates to the amount of bandwidth allocated. One difficulty we face is that determining the appropriate amount of bandwidth to provision and allocate is probl

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21

Santos, Raquel Alexandra Duarte. "Study of the determinants for the quality of banking services and customer loyalty." Master's thesis, Instituto Superior de Economia e Gestão, 2014. http://hdl.handle.net/10400.5/7893.

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Mestrado em Finanças<br>A qualidade percebida e a satisfação dos clientes são elementos essenciais para a competitividade das instituições bancárias. Assim, é importante identificar os fatores que confinam a perceção de qualidade e satisfação do ponto de vista dos clientes que utilizam esse tipo de serviço. A realização deste trabalho tem como principal objetivo identificar os fatores mais relevantes para os clientes na avaliação da Qualidade do serviço de uma instituição bancária. Como objetivos secundários pretende-se saber se os atuais clientes se encontram satisfeitos com os serviços que

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22

Baca, David Ray. "Dimensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers." Texas A&M University, 2006. http://hdl.handle.net/1969.1/4720.

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When a service transaction occurs between a service provider and a customer there are dimensions of that transaction that are essential to making the customer feel satisfied with the transaction. Zeithaml, Parasuraman and Berry measured those dimensions for transactions that occur between the service provider and an external customer with a survey tool named SERVQUAL. It is theorized that for the external customer to be satisfied with the service transaction, the employees of the service provider must also be satisfied with transactions between the employees, or internal service quality. Those

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23

Souza, Marcone Hahan de. "A lucratividade dos clientes das empresas de serviços contábeis : um estudo de caso da M&M Assessoria Contábil." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2014. http://hdl.handle.net/10183/103953.

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Ao considerar que as empresas de serviços contábeis não prestam somente serviços na área contábil, mas também nas áreas societária, trabalhista e tributária, dentre outras; que clientes de portes semelhantes geram serviços com dificuldades de elaboração diferenciada em razão da forma de tributação, da atividade exercida e de questões de organização interna de cada empresa, entre outros fatores; que muitos dos escritórios contábeis cresceram e hoje são considerados empresas de serviços contábeis e constituem um segmento de grande importância no cenário empresarial brasileiro, faz-se necessário

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Tsurumaki, Kazuyochi. "Custos em empresas de serviços ambientais: estudo de caso." Pontifícia Universidade Católica de São Paulo, 2008. https://tede2.pucsp.br/handle/handle/1699.

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Made available in DSpace on 2016-04-25T18:40:31Z (GMT). No. of bitstreams: 1 Kazuyochi Tsurumaki.pdf: 521696 bytes, checksum: 912d104397ea951da960d0b3ce725646 (MD5) Previous issue date: 2008-06-02<br>The study has as main objective explore the characteristics of the activities of services and understand how they should be handled by systems cost, as the scenario of the world economy in recent decades has led the service sector to a level higher than the sectors of industry and Agriculture. In other words, services are the activities that most grew in most developed and developing countries

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Gupta, Kunal. "A contingency approach to service reliability and service customization : their relationship and role in customer evaluations." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=84512.

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The presence as well as the nature of the relationship between customer perceptions of service customization and reliability is investigated in the first of three studies of the dissertation by applying an exploratory analytical approach---"probabilistic scaling analysis." Results suggest the existence of a positive and ordinal relationship between customer perceptions of customization and reliable quality. The second study of the dissertation applies a more confirmatory, 'contingency theory' approach to validate, and further develop the findings of the first study. Results are consiste

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Crocker, Marylynne. "An evaluation to determine if there is a communication gap between Campus Auxiliary Services and their student customers /." Online version of thesis, 1993. http://hdl.handle.net/1850/11787.

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Dalakas, Vassilis. "The interaction of cognition and affect in consumption experiences : implications for services marketing /." view abstract or download file of text, 1999. http://wwwlib.umi.com/cr/uoregon/fullcit?p9947975.

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Thesis (Ph. D.)--University of Oregon, 1999.<br>Typescript. Includes vita and abstract. Includes bibliographical references (leaves 144-156). Also available for download via the World Wide Web; free to University of Oregon users. Address: http://wwwlib.umi.com/cr/uoregon/fullcit?p9947975.

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Polycarpou, Evripides. "Service quality management and customer satisfaction in higher education : quality of services, customer satisfaction and customer behavioural intention in higher education." Thesis, Middlesex University, 2007. http://eprints.mdx.ac.uk/13601/.

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For the purpose of this project, a modified SERVQUAL instrument has been used to investigate undergraduate student perception of service quality at Cyprus College by determining if gaps existed in student expectation versus the perception of the actual experiences. The researcher acquired answers for five research questions designed to determine the relationship between service quality, student satisfaction, student behavioural intention, and certain demographic variables (gender, nationality, and number of years at the college). The population consisted of 1,398 students, which represented th

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Rokonuzzaman, Md. "Understanding Antecedents and Outcomes of Co-Creation in Service Innovation Setting." Thesis, University of North Texas, 2017. https://digital.library.unt.edu/ark:/67531/metadc984258/.

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This dissertation uses service-dominant logic to understand customer value creation in service innovation context. Although co-creation became an interesting phenomenon among marketing scholars, the underlying mechanisms of co-creation process are still vague. To fill the gaps in the literature, we draw from S-D logic to understand antecedents and outcome of co-creation to service innovation context. The results of this study show that most of the hypotheses are supported, thus finding support for the overall model of value co-creation.

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Feldman, Moshe. "CONTROLLING OUR EMOTION AT WORK: IMPLICATIONS FOR INTERPERSONAL AND COGNITIVE TASK PERFORMANCE IN A CUSTOMER SERVICE SIMULATION." Doctoral diss., Orlando, Fla. : University of Central Florida, 2008. http://purl.fcla.edu/fcla/etd/CFE0002225.

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Ramos, Luciano José Trindade. "Serviços compartilhados como forma de estruturação organizacional." Universidade Federal da Bahia, 2005. http://www.adm.ufba.br/sites/default/files/publicacao/arquivo/003.pdf.

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p. 1-128<br>Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-03-19T18:43:04Z No. of bitstreams: 1 55555.pdf: 1538006 bytes, checksum: 8630ed22135889b5014e56a8ac8e7aaa (MD5)<br>Approved for entry into archive by Tatiana Lima(tatianasl@ufba.br) on 2013-04-09T18:26:02Z (GMT) No. of bitstreams: 1 55555.pdf: 1538006 bytes, checksum: 8630ed22135889b5014e56a8ac8e7aaa (MD5)<br>Made available in DSpace on 2013-04-09T18:26:03Z (GMT). No. of bitstreams: 1 55555.pdf: 1538006 bytes, checksum: 8630ed22135889b5014e56a8ac8e7aaa (MD5) Previous issue date: 2005<br>A implantação e expansão do

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Bansal, Harvir S. "Service switching model, SSM, a model of customer switching behavior in the services industry." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1997. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp04/nq20548.pdf.

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Barnes, Jonavan. "Measuring service quality in the low-cost airline industry." Thesis, University of Stirling, 2017. http://hdl.handle.net/1893/24938.

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Since the end of World War II, the service sector has expanded to encompass over 80% of the economy of most developed nations. This places an immense importance on the ability to accurately measure service outputs. However, the most precise method of measuring these outputs is still unclear. This thesis examines Service Quality as a measurement of service outputs, and tests this within an industry-specific context: the low-cost sector of the UK airline industry. This is an industry that has been facing serious challenges since market liberalisation began in 1976. This thesis recognises that of

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Abbasi, Mohammad R. "Measuring and improving quality of service : a cross cultural study of postal services in Iran and the UK." Thesis, University of the West of Scotland, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.311769.

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Andersson, Daniel, and Pontus Hjertqvist. "Customer Involvement in New Service Development - Organizational Implications and Challenges." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-256364.

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Course/Level: Master thesis, Strategic Marketing Management Authors: Daniel Andersson, Pontus Hjertqvist Thesis advisor: Jukka Hohenthal Title: Customer Involvement in New Service Development: Organizational Implications and Challenges Background: The nature of services is becoming technology-based, which implies that customers are becoming increasingly autonomous from the service firm. Understanding how to involve customers in the development process of such services as well as to recognize the challenges brought by customer involvement in this context should be seen as key issues for develop

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Vienings, Francois. "Conceptual services marketing framework for a segmented business to achieve maximum customer value." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/97170.

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Thesis (MBA)--Stellenbosch University, 2012.<br>Relationship marketing is still in its infancy as a mainstream marketing concept, although it has established itself as an underlying paradigm in modern services marketing. Its importance is recognised to a growing extent with a call for organisations to move from a short-term transactional approach to a long-term relationship one (Kotler, 1992; Grönroos, 1994). From the interviews, it is clear that the directors support the findings in respect of the literature review that service marketing should be centred on the key concept that quality shou

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Pitt, Marelise. "SERVQUAL in an internal nonprofit market : psychometric issues." Thesis, Cape Technikon, 1999. http://hdl.handle.net/20.500.11838/2095.

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Thesis (MTech (Marketing))--Cape Technikon, 1999.<br>Quality of service, as perceived by the customer, has been shown by research to be a critical factor contributing to organizational performance in recent years. Therefore, the management of service quality is a key variable, and for service quality to be managed, it has to be measured. There have been significant advances in the measurement of service quality in the past fifteen years, resulting in a stream of research, mostly concentrating on the external customers of profit-seeking firms. A key factor driving this research was the de

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Getty, Juliet M. (Juliet Margolin). "An Investigation of the Perception of Delivered Quality at Different Levels of Organizational Hierarchy in Services." Thesis, University of North Texas, 1993. https://digital.library.unt.edu/ark:/67531/metadc278751/.

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The overall purpose of this research was to add to existing theory of quality pertaining to the service provider's perception of quality. Quality in the service industry is difficult to assess because of the intangible, heterogeneous and labor intensive nature of services. In addition, personnel have varying perceptions of delivered quality based on their position within the organizational hierarchy. This study enhanced the Service Quality Model developed by Zeithaml, Berry, and Parasuraman (1988). An additional gap ("gap 6") was hypothesized and investigated. This gap describes the difference

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Becker, Cherylynn F. "A middle range approach to theory development for service organization." Diss., Virginia Tech, 1992. http://hdl.handle.net/10919/39441.

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This research specifically addresses the issue of construct validity as it applies to past research in the study of services. Existing empirical research efforts examining the services sector have largely produced mixed results and have consistently failed to support a theoretical framework from which a greater understanding of service organizations could be developed. This has been the case in spite of the seemingly correctness and strong theoretical support for existing models. Thus, this study did not undertake an attempt to develop a new model for understanding services, rather, the goal

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Yee, Wai Yee. "An empirical study of the service-profit chain." online access from Digital Dissertation Consortium, 2006. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3282326.

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Åberg, Emil, and Yeshodeep Khati. "Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75300.

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Title: Artificial Intelligence in Customer Interactions: A Study on Customers' Perceptionsregarding IVR Services in the Banking Industry Purpose: The purpose of this paper was to explore consumer perspectives on automated IVRcustomer services. Design/methodology/approach: This research paper was conducted qualitatively, where theresearchers developed a framework and a suggested model based on existing research andcollected primary data from eight interviews with open-ended questions. The collected datawas coded so that the researchers could spot patterns in the responses which were thendiscuss

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Teixeira, Renata Valéria Longo. "O retorno financeiro das atividades realizadas pela enfermagem em uma Unidade de Terapia Intensiva." Universidade de São Paulo, 2012. http://www.teses.usp.br/teses/disponiveis/7/7140/tde-22082012-160114/.

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O enfermeiro tem sido cada vez mais requisitado para envolver-se nas decisões financeiras nas organizações de saúde. Sua participação no gerenciamento dos custos associado à assistência de enfermagem é importante para conhecer o quanto a enfermagem contribui para o faturamento de uma Unidade de Terapia Intensiva (UTI) e ao faturamento de um hospital e evidenciar, financeiramente, a relevância do trabalho desse profissional. No entanto, a literatura brasileira carece de estudos nesse aspecto. O objetivo deste estudo foi levantar o valor do faturamento gerado pelos procedimentos de enfermagem, m

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Giovannetti, Luiz Felipe Laudari. "Inflação de serviços no Brasil: pressão de demanda ou de custos?" reponame:Repositório Institucional do FGV, 2013. http://hdl.handle.net/10438/11363.

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Submitted by Luiz Felipe Laudari Giovannetti (luiz.giovannetti@itau-unibanco.com.br) on 2013-12-18T11:20:52Z No. of bitstreams: 1 Luiz Felipe_Inflação de Serviços_Pressao_de_demanda_ou _de_custos.pdf: 845142 bytes, checksum: a21285a150bb6d5c5061cf9f029f7d45 (MD5)<br>Approved for entry into archive by Suzinei Teles Garcia Garcia (suzinei.garcia@fgv.br) on 2013-12-18T14:28:56Z (GMT) No. of bitstreams: 1 Luiz Felipe_Inflação de Serviços_Pressao_de_demanda_ou _de_custos.pdf: 845142 bytes, checksum: a21285a150bb6d5c5061cf9f029f7d45 (MD5)<br>Made available in DSpace on 2013-12-18T15:46:02Z (GMT).

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Eberle, Luciene. "Identificação das dimensões da qualidade em serviços: um estudo aplicado em uma instituição de ensino superior localizada em Caxias do Sul-RS." reponame:Repositório Institucional da UCS, 2009. https://repositorio.ucs.br/handle/11338/353.

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O presente trabalho consistiu em identificar e avaliar a percepção dos clientes (alunos) sobre os serviços prestados pela Universidade de Caxias do Sul (UCS), através da identificação dos atributos que impactam na sua satisfação e de dimensões, ou fatores, relacionados à qualidade, que podem ser sugeridos na busca de um diferencial competitivo nos cursos de pós-graduação (lato sensu). A identificação dos atributos e, por conseguinte, das dimensões da qualidade relacionadas aos serviços prestados pode ajudar a Instituição a priorizar ações, considerando a percepção dos alunos, no sentido de ele

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Hope, Peter C. "Service failure and recovery : relational aspects of communication in the service encounter." Thesis, Queensland University of Technology, 2002.

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Popov, Aleko Ivaylov, and Yashaswini Ravi. "Conceptualization of service loyalty in access-based services in micromobility : A case of e-scooter sharing services." Thesis, Linköpings universitet, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-166570.

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Background: Provide insights on the potential drivers of service loyalty in access-based services, especially when the consumers have the option to switch between owning a product or accessing a product through a service. By examining service loyalty in access-based services in the context of e-scooter sharing services, the researchers contribute to the service research field. Aim: Conceptualize service loyalty by considering the ownership dilemma in access-based services in micromobility. More specifically, the study aims to find what are potential drivers of service loyalty, what effects doe

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Goodsir, Warren. "Managing employee customer service interpersonal exchanges in the hospitality industry a New Zealand hotel case study : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master in International Hospitality Management, 2008 /." AUT University, 2008. http://hdl.handle.net/10292/276.

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The continued growth of service industries and the development of the experience economy has highlighted the need for employees to have extensive social and interpersonal skills. The need for employee interpersonal skills is further emphasised by the extensive interaction between employees and customers, during the provision of customer service, in full service hotels. Despite the heterogeneous nature of the customer service environment, management expect that a consistent level of service will be maintained, while customers desire a unique experience that meets or exceeds their individual exp

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Choe, Mae Fong, and Berky Kong. "Logistics as a strategic role for the creation of Customer Value." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-12524.

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The purpose of this thesis is to explain the linkage between logistics and customer value. The focus is on how customer value can be created through logistics services. The thesis also explains how value is created in the internal logistics context. Today, logistics plays an important role in an organization which indirectly contributes to growth and profitability. Logistics service providers are striving to provide outstanding logistics services to their customers. This thesis seeks to identify the elements of logistics services and attempts to analyze and evaluate whether these services can

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Long, L. C. B. "Is the service industry internal marketing concept congruent with the management process of delivering primary health care services in the United Kingdom?" Thesis, University of Oxford, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.389787.

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Lin, Ying-Tsai, and 林英才. "Accelerating Custom Clearance in Taiwan - A Solution by Enhancing Mobile Services." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/04167483098337388116.

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碩士<br>國立中央大學<br>資訊管理學系碩士在職專班<br>96<br>Convenient and expedite delivery of goods is the key to international trading. While most countries dedicate lots of time and efforts to improve the process of customs clearance to increase their national competitiveness; security, however, is equally important, such as cracking down smuggling and safeguard national security from illegal activities. The breakthroughs in mobile technology and highly mobile device-connectivity have triggered enterprises to adopt innovative mobile solutions to satisfy the needs of instant information transfer and remote conne

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