Dissertations / Theses on the topic 'Customary law courts'
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Mqeke, Bangilizwe Richman. "Traditional and modern law of procedure and evidence in the chief's courts of the Ciskei." Thesis, Rhodes University, 1986. http://hdl.handle.net/10962/d1003202.
Full textJOSIPOVIC, Ivona. "The International Criminal Tribunal for the Former Yugoslavia's approach to customary law : the case-study of the Mens Rea of imputed command responsibility." Doctoral thesis, European University Institute, 2007. http://hdl.handle.net/1814/9971.
Full textKirby, Coel Thomas. "Exorcising Matovu's ghost : legal positivism, pluralism and ideology in Uganda's appellate courts." Thesis, McGill University, 2008. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=112605.
Full textThe constructive analysis of recent case law (or lack thereof) that follows shows how this ideology undermines the constitution's promises of equality and freedom. This pluralist methodology is also essential to explain contemporary crises like the Lord's Resistance Army, arms proliferation in Karamoja and Museveni's "no-party" rule. In conclusion, exorcising Matovu's ghost is a priority for Ugandans and the process deserves considered thought for legal scholars advocating the "rule of law" or interventions by the International Criminal Court.
Popkins, Gareth. "The Russian peasant volost court and customary law 1861-1917." Thesis, University of Oxford, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.320934.
Full textAladetola, Opeyemi. "Analysis of the Nigerian Supreme Court's constitutional duty regarding women's inheritance right under customary law." Master's thesis, University of Cape Town, 2017. http://hdl.handle.net/11427/24935.
Full textRogers, Nanette. "Aboriginal law and sentencing in the Northern Territory Supreme Court at Alice Springs 1986-1995." Connect to full text, 1998. http://hdl.handle.net/2123/1142.
Full textGebremeskel, Wintana Kidane. "Sitting head of state immunity for crimes under international law : conflicting obligations of ICC member states?" University of the Western Cape, 2016. http://hdl.handle.net/11394/5515.
Full textSitting head of state immunity for crimes under international law has been a very controversial issue in recent times. On the one hand, the debate bears that personal immunity has been renounced for crimes under international law. On the other hand, the advocates of personal immunity claim that the principle of immunity is still persisting under customary International law. Although the International Criminal Court (ICC) is a treaty based court, it is able to extend its jurisdiction to non-state parties to the Rome Statute through a referral by the United Nations Security Council. Lacking its own enforcement body the ICC relies on the cooperation of other states for arrest and surrender of those it indicts. The extension of the court's jurisdiction to non-state parties, such as the case of Sudanese President Omar Al Bashir, has led to the reluctance of state parties to the Rome Statue to effect arrest and surrender citing a 'dilemma between two conflicting obligations'. This paper analyses the legal status of personal immunity before different fora such as International tribunals, foreign domestic courts and under customary international law. It also critically examines the legal basis for the alleged conflicting obligations of state parties. The paper at the end concludes that there is no conflicting obligation for states parties to fully co-operate with the ICC and the lack of co-operation in the arrest and surrender of a sitting head of state is inconsistent with international law particularly with United Nation Charter and the Rome Statute.
German Academic Exchange Service (DAAD)
Folami, Lati. "Lived Experience of Customer Servicing Among Court Personnel/Leaders in the Lagos State Judiciary." Thesis, University of Phoenix, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3583285.
Full textPoor and inadequate customer service is prevalent in the public sector of emerging economies. Also, limited leadership roles are ascribed to frontline employees in the sector. Improving customer service and empowering frontline employees could increase organizational effectiveness. The goal of this qualitative phenomenological study was to explore the problem of inadequate customer-service delivery skills and limited leadership roles for court personnel in the Lagos State Judiciary, Nigeria. The research was guided by two research questions: In what ways could the servicing experience of customers by court personnel/leaders in the Lagos State Judiciary be improved upon? and What are the lived experiences of leaders and customers in the Lagos State Judiciary System? The study participants’ were 25 court users of the Lagos State Judiciary. The data were subjected to analysis using the 4 step modified Van Kamm method by Moustakas to identify themes through exhaustive data coding and data distillation The 14 interview questions resulted in the emergence of 34 primary themes. Five overall themes emerged from thematic clusters and they were capacity building, attitude of court officials, policy changes, interaction with stakeholders and leadership training. The findings showed strong similarities between the participants’ lived experiences and experiences presented in relevant literature. The implication was that the management (leaders) of the Judiciary might benefit from this study by adopting the Folami Model for Improving Customer Servicing in the Lagos State Judiciary (FMICS – LSJ) to achieve customer service improvements. Researchers may wish in the future to explore the twin concepts of customer service and leadership styles in other contexts further to add further insight to existing literature.
Pilane, Sidney. "Recidivism and Prison Overcrowding due to Denial of Legal Representation in Botswana." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6474.
Full textLando, Massimo Fabio. "Consistency in the international law of maritime delimitation : towards a set of common principles for the judicial establishment of maritime boundaries." Thesis, University of Cambridge, 2017. https://www.repository.cam.ac.uk/handle/1810/273171.
Full textDjaé, Oulovavo Mohamed. "Le pluralisme juridique de la justice et ses limites dans l'Union des Comores." Thesis, Lyon, 2018. http://www.theses.fr/2018LYSE2037/document.
Full textPart 1: The plurality of courts: an assumed and organized pluralityTitle I: The composition of the judicial systemTitle II: The organisation of the courts from the perspective of a jurisdictional systemPart 2: The Comorian judge facing justice dutiesTitle I: The observations of the foundation of justiceTitle II: The Comorian judge in junction of a disordered pluralism
Von, Mühlendahl Paul. "L’équidistance dans la délimitation des frontières maritimes. Etude de la jurisprudence internationale." Thesis, Paris 11, 2012. http://www.theses.fr/2012PA111011.
Full textThe delimitation of maritime boundaries is of utmost importance for many states, whether on a symbolic, cultural, strategic or economic level. Nevertheless, international treaty law is at best largely ambiguous, at worst entirely silent as to what the precise methods for resolving possible disputes that might surface during the delimitation process are. Confrontedwith these ambiguities and silences, but also with incoherent state practice devoid of any opinio juris, it is primarily from their own vision that international jurisdictions have drawn the equidistance/relevant circumstances rule, according to which, regardless of the maritime zone concerned, including the extended continental shelf, and regardless of the coastalconfiguration, every decided maritime delimitation begins with the establishment of a provisional equidistance line. This line can later be modified in a second phase of the delimitation to take into account the particular circumstances of each case. In spite of the unequivocal and – a premiere in the history of the Court – unanimous consecration of theequidistance/relevant circumstances rule by the ICJ in the Delimitation in the Black Sea case in 2009, numerous unsettled areas and technical difficulties remain in the delimitation process, notably regarding the risk of too great a degree of subjectivity, if not arbitrariness, particularly regarding the choice of the base points and the role to be played by proportionality. Likewise, in order to guarantee a smooth “materialisation” of the border on the “ground”, a close collaboration between the jurist on the one hand and the cartographer, geologist, hydrologist and geographer on the other hand is indispensable
Charles-Alfred, Christophe-Claude. "La justice transitionnelle face à la responsabilité de l'enfant associé aux forces et groupes armés âgé de plus de quinze ans auteur d'infractions graves." Thesis, Aix-Marseille, 2014. http://www.theses.fr/2014AIXM1066.
Full textThe legal justice mechanism of the Child Associated with Armed Forces and Groups of more than fifteen years old of serious offenders is inconsistent. In fact, this kid's allowed to obtain the combatant status even if he never assumes automatically his responsibilities when he commits serious offences. It's because the international community is divided and considers him as a victim or a criminal. This uncertainty creates the effect of legal insecurity since he doesn't know how he'll be treated by Justice. This situation benefits to his recruiter who encourages him to commit the most serous crimes. The child feels almighty. But at the end of the conflict, he may probably rejected by this community who considers him as an executioner. So, his reintegration is compromise. To rectify this situation, harmonizing the age of the fighter should be a solution to clarity his accountability status. For the moment, fifteen years old appears as minimum standard. If the child isn't so youth to take arms, he can bear his accountability. But how? Whith Transitional Justice in general and more specifically the creation of a Special Court for Serious Violations which judge those who have the highest level of responsibility in the commission of the crime. For the others, we propose Restorative Justice that meet their needs, those of their victims and their entire community
Dakessian, Rodney. "Les effets juridiques des massacres commis contre les Armeniens en 1915 et leurs modes de resolutions judiciaires et extrajudiciaires possibles." Thesis, Lyon 3, 2012. http://www.theses.fr/2012LYO30096/document.
Full textThe main purpose of my thesis is to study all the legal issues concerning the 'Armenian question'.First, the existence of the elements of the crime of genocide in 1915 at the conventional international law, made our first question to consider. Then, it was necessary to study the nature of the crime committed against the Ottoman Armenians in 1915.In addition, can Turkey be responsible for a crime committed by the Ottoman Empire, according to the principle of succession of States in international law, especially that the Turkish state was created in 1923?And in case of such responsibility, has Armenia the right to maintain a lawsuit against Turkey, especially at the time of the crime, there was no Armenian state?The victims were citizens of the Ottoman Empire but of Armenian descent.Also, the quality of Armenia to take legal action, by judicial or extrajudicial processes, must be studied, regarding especially to the principle of non-retroactivity of treaties, especially that in our case, the crime was committed in 1915, while the Genocide Convention was enacted in 1948.In fact, our thesis aims ultimately to bring the two countries closer and actually try to help reach the end of the conflict between them, perceive what gather them and not what divides them, and find a fair and objective solution for both countries, in order to help put an end to their historic dispute, and that through a realistic and impartial study, based on logic and the nature of things and the circumstances of the existing
Museke, Vicent. "The role of customary courts in the delivery of justice in South Sudan." Diss., 2015. http://hdl.handle.net/10500/19905.
Full textPublic, Constitutional and International Law
LLM
Van, Niekerk Gardiol Jeanne. "The interaction of indigenous law and Western law in South Africa : a historical and comparative perspective." Thesis, 1995. http://hdl.handle.net/10500/17738.
Full textLL.D
PONTHOREAU, Marie-Claire. "La reconnaissance des droits non-ecrits par les cours constitutionnelles italienne et francaise : Essai sur le pouvoir createur du juge constitutionnel." Doctoral thesis, 1991. http://hdl.handle.net/1814/4754.
Full textExamining board: Prof. B. de Witte, I.U.E., superviseur ; Prof. L.M. Diez-Picazo, I.U.E. ; Prof. J.C. Escarras, Toulon ; Prof. A. Pizzorusso, Pise ; T. Renoux, Aix-Marseille ; Prof. M. de Villiers, Nantes
PDF of thesis uploaded from the Library digitised archive of EUI PhD theses completed between 2013 and 2017
Singh, Vijyalakshmi. "South African indigenous courts : challenge for the future." Diss., 1994. http://hdl.handle.net/10500/16044.
Full textConstitutional, International & Indigenous Law
LL.M.
LÄMMERT, Stephanie. "Finding the right words : languages of litigation in Shambaa native courts in Tanganyika, c.1925- 1960." Doctoral thesis, 2017. http://hdl.handle.net/1814/47028.
Full textExamining Board: Prof. Corinna Unger, EUI (First Reader); Prof. Federico Romero, EUI (Second Reader); Prof. Andreas Eckert, Humboldt University Berlin (External Supervisor); Prof. Emma Hunter, University of Edinburgh (External Examiner)
This Ph.D. thesis is concerned with the way litigants of the Usambara Mountains in Tanganyika spoke and wrote about their disputes and grievances under British rule. Language and narratives are at the core of my analysis. While I will give an overview of litigation patterns of the so-called 'native courts' in the Usambara Mountains from the late 1930s to 1960, and will examine clusters of recurring cases, my main concern is not to write a social history of these courts, but a cultural one. I am interested in recurring narratives and their intellectual roots. What kind of language did the Shambaa and other African litigants use in lawsuits and the many petitions and letters that accompanied their suits? What might have influenced them in their strategic choice of language? What intellectual sources did they draw from? While I am also interested in the outcomes of cases and the success of narratives, my objective is to treat these emerging narratives as windows into specific local perspectives. Why did Shambaa litigants depart so markedly from legal language? Was the legalistic language unsuitable for a specific Shambaa understanding of the law, or were the courts themselves not perceived as places for the dispensation of justice?
Ntshauba, Siwethu Thomas. "Tsenguluso ya mbambedzo ya thandululo ya thaidzo dza mafhungo a ṱhalano khoroni dza musanda na khothe dza muvhuso tshiṱirikini tsha vhembe, vunḓuni ḽa Limpopo." Thesis, 2016. http://hdl.handle.net/10500/22557.
Full textHei thyisisi i vhambedza thandululo ya thaidzo dza mafhungo a ṱhalano khoroni dza musanda na khothe dza muvhuso. Saizwi Ndayotewa ya Riphabuḽiki ya Afrika Tshipembe, mulayo 108 wa 1996, i tshi ṋea muṅwe na muṅwe pfanelo dza u shumisa luambo lune a lu takalela, nyambo dzoṱhe dza tshiofisi dzi tea u shumiswa u lingana kha thandululo ya thaidzo dza ṱhalano khoroni na khothe. Hei thyisisi i sumbedza nyambo dza English na Afrikaans dzi dzone dzi re na mutsindo musi hu tshi itwa thandulululo ya thaidzo dza ṱhalano ngeno luambo lwa Tshivenḓa na lwa vhaholefhali vha u pfa lu sa pfali. Nga nnḓa ha u ḓiphina nga mbofholowo ya u shumisa Tshivenḓa sa luambo lwa tshiofisi kha u amba, lu shumiswa zwenezwo fhedzi huna muṱalutshedzi wa khothe. Ngauralo, hei thyisisi i khou ita khuwelelo ya uri tshifhinga tsho swika tsha uri muvhuso u ṋee luambo lwa Tshivenḓa vhuiimo vhu eḓanaho na nyambo dza English na Afrikaans na uri ulu luambo lu shumiswevho kha thandululo ya thaidzo dza mafhungo a ṱhalano khothe dza muvhuso.
This thesis compares the conflict resolution in divorce discourse between traditional and government courts. It argues that since the Constitution of the Republic of South Africa Act no 108 of 1996 has given everyone the right to use the language of his or her choice, all official languages must be used equitably in conflict resolutions in divorce discourse in both traditional and government courts. Most of the Vhavenḓa, especially the elderly, cannot speak more than one official language and this is relevant in conflict resolution. This thesis contends that conflict resolution in divorce discourse is mainly dominated by English and Afrikaans while Tshivenḓa as well as sign language is not used. Instead of enjoying the freedom of utilizing Tshivenḓa as a spoken official language as used by the court interpreter. Therefore, this thesis argues that time has come that government courts accord equal status to all official languages and that Tshivenḓa language should be utilized as English and Afrikaans in conflict resolution in divorce discourse.
African languages
D. Litt. et Phil. (African Languages)
Wu, Tzu-Ying, and 吳姿穎. "Islamic Law as a Source of Special Customary International Law - Chiefly as Interpreted and Applied in the International Court of Justice." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/d256pc.
Full text國立清華大學
科技法律研究所
106
International law is a collection of rules governing the international actors. The international actors primarily refer to the sovereign states but also increasingly to some international organizations and communities. Identifying an international actor is not based on its religious, ethnic or cultural background, because international law ultimately aims to become a common guidance, method, mechanism or language to all international actors. Therefore, it’s impossible to neglect the regional and special rules originating in specific regions and communities. What source of law a rule belonging to decides its power of effectiveness and biding force. The primary sources of international law are treaties and customary international laws. It is believed that there are two kinds of customary international law–general and special, the regional and special rules potentially belong to the later one. In order to substantiate this assumption, this thesis reexamines the nature of customary international law and take Islamic law as an example of a special rule belonging to special customary international law because of the obvious distinctions between Islamic law and international law. As a result, this thesis not only includes an overview of mainstream academic theory and interpretations of customary international laws in international court of justice (ICJ), but briefings of the ICJ cases containing elements of Islam. The ICJ never directly mentioned Islamic Law in the cases, and yet to apply it as a special customary international law. This thesis nevertheless intends to generalize a possible pattern of how to apply Islamic law in territory disputes through analyzing Islamic international law, Islamic property law and academic theories. More related applications and interpretations in all kinds of international judicial institutions such as international courts, international arbitral tribunals and regional judicial institutions could be expected in the future studies.
Thomsen, M. "Using the principle of systemic integration to interpret war crimes in the Rome Statute of the International Criminal Court." Thesis, 2022. https://eprints.utas.edu.au/47653/.
Full textVisser, Jacobus Hendrik. "The relationship between the proposed International Criminal Law Section of the African Court and the International Criminal Court / Jacobus Hendrik Visser." Thesis, 2014. http://hdl.handle.net/10394/15799.
Full textLLM, North-West University, Potchefstroom Campus, 2015
CHANG, CHIH-KAI, and 張智凱. "The study in the feasibility of the New York Convention by Taiwan’s court from the perspective of customary international law." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/6c2n4x.
Full text東吳大學
法律學系
107
The 1958 New York Convention was an important international convention, and it made a unified norm for the recognition and enforcement of foreign arbitration awards to resolve the dilemma of conflicts in arbitration laws in various countries.Taiwan’s international status is quite different and it has not joined the Convention.However, the foreign trade in Taiwan is prosperous, and there are quite a lot of international trade and business disputes. So dealing with these international trade and business disputes is very important. It is also important to study whether the 1958 New York Convention is a customary international law. If the New York Convention forms customary international law, Taiwan’s court will apply it. The goal of this article is that when the Convention does not form customary international law, this article will deal with the application of the Convention in Taiwan.. This article will discuss the source and practice of international customary law in Chapter 2, international business disputes and international commercial arbitration in Chapter 3, and the analysis of the 1958 New York Convention in Chapter 4. In Chapter5, this article will discuss the international practice of the "New York Convention". The case provided by the United Nations Commission on International Trade Law and the case of the US federal court will be discussed. In Chapter 6, the practice of the "New York Convention" in Taiwan will be discussed. The scope of the study is based on the case of the Taiwan court and attempts to find out whether Taiwan has a subjective belief in the 1958 New York Convention. Finally, in Chapter 7, the countermeasures for the recognition and enforcement of foreign arbitration awards when Taiwan did not join the New York Convention were put forward.
Chang, Szu-Fu, and 張賜福. "The Study on Service Quality and Customer Satisfaction by Applying Artificial Neural Network for Taiwan Power Company--An Empirical Study of Residential Customers in I-Lan County." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/44408514593901809003.
Full text國立東華大學
企業管理學系
91
Abstract This research is focus on the “Customer Satisfaction” and “Life Style” for the Taipower residential customers, because of electricity liberalization and privatization, Taipower is going to challenge the market they never have. I hope I can offer some useful and valuable information to improve service quality and increase customer satisfaction for Taipower company. The research use questionnaire survey to collect the specific information that I need, second I use “Multivariate Analysis” and “Artificial Neural Network” to code and analyze information after it has been collected. In conclusion, there are four major points: 1. The perceptions of residential customers in I-Lan county about the service quality characteristics of Taipower company are different due to various satisfaction degree. 2. The important service quality characteristics for the Taipower residential customers, there are five very important dimensions: “Service Quality of Staff and Systems”, “Empathy”, “Service Response”, “Environment Clean and Technical Service”, and “Convenience of e-service”. 3. In the service quality dimensions of satisfaction degree, it is significant influence for the customer whole satisfaction degree by “Service Response”, “Empathy”, and “Staff Quality for the Customer Service”. 4. Life style of “Desire Chasing”, “Depend on Electrical”, “Cheerfulness and Happiness”, “Reality”, “Economical”, and “Information Collection” have effect on the conception of the Taipower residential customers. In addition, this research use “Discriminate Analysis” and “Artificial Neural Network” to identify a customer group who identify the difference in quality, The hit rate are 97.10 % and 98.87 %. The statistic results also found that artificial neural network technique got a better classification rate than discriminate analysis method. Keywords: Service Quality, Customer Satisfaction, Life Style, Multivariate Analysis , Artificial Neural Network.
Wakefield, Lorenzo Mark. "Exploring the differences and similarities in sexual violence as forms of genocide and crimes against humanity." Thesis, 2009. http://hdl.handle.net/11394/3343.
Full textEven though sexual violence has always been a part and parcel of conflicts and atrocities throughout the ages, it never found any interpretation by subsequent tribunals who were responsible for prosecuting offenders.The case of The Prosecutor v Jean-Paul Akayesu was the first of its kind to give jurisprudential recognition and interpretation to sexual violence as war crimes, crimes against humanity and genocide respectively. This case was important for the following reasons:1. It acknowledged that sexual violence can amount to an act of genocide; 2. It acknowledged that sexual violence can amount to a crime against humanity; and 3. It was the first case to define rape within an international context.Following the case of The Prosecutor v Jean-Paul Akayesu many tribunals gave recognition to the extent of which sexual violence takes place during atrocities by correctly convicting accused for either participating in sexual violence or aiding and abetting to sexual violence. Amidst the various interpretations on what constitutes sexual violence and how it is defined, the International Criminal Tribunal for the former Yugoslavia, the International Criminal Tribunal for Rwanda and the Special Court for Sierra Leone all either conceptualised sexual violence as genocide, war crimes or/ and crimes against humanity.At the same time, the development of sexual violence as either a crime against humanity or a war crime did not end with the courts. The case of The Prosecutor v Jean-Paul Akayesu sparked a fire in the international community, which led to it paying more attention to the place of sexual violence in treaty law. Taking into account that rape is listed as a crime against humanity in both the International Criminal Tribunal for the former Yugoslavia and the International Criminal Tribunal for Rwanda statutes, the Special Court for Sierra Leone and the International Criminal Court statutes both list more than one form of sexual violence as a crime against humanity. It is interesting to note that the latter two treaty developments took place only after the International Criminal Tribunal conceptualised sexual violence as a crime against humanity.Thus apart from merely listing rape as a crime against humanity, the Statute establishing the Special Court for Sierra Leone, states in article 2(g) that sexual slavery, enforced prostitution, forced pregnancy and any other form of sexual violence constitutes a crime against humanity. The Statute establishing the International Criminal Court states in article 7(1)(g) that rape, sexual slavery, enforced prostitution, forced pregnancy, enforced sterilisation or any other form of sexual violence of comparable gravity constitutes a crime against humanity. The interpretation of these acts is further guided by the ‘Elements of Crimes’ which are annexed to the International Criminal Court statute.Once again it is interesting to note that the ‘Elements of Crimes’ for these acts are similar to how the International Criminal Tribunals (both the former Yugoslavia and Rwanda tribunals) conceptualised various acts of sexual violence.On the other hand, the definition of genocide remained the same as it was defined in the Convention on the Prevention and Punishment of the Crime of Genocide of 1948. This definition does not expressly mention any form of sexual violence as a form of genocide.However, once again, the trial chamber in the case of The Prosecutor v Jean-Paul Akayesu set the benchmark for sexual violence to constitute a form of genocide by way of interpretation. The definition of genocide did not subsequently change in the Statute establishing the International Criminal Court.Based on these premises, this thesis attempts to investigate the similarities and differences in sexual violence as a form of both genocide and a crime against humanity,by addressing the following question:What are the essential and practical differences between sexual violence as crimes against humanity and genocide and what is the legal effect of the differences, should there be any? Chapter 1 highlights the historical overview and developments of sexual violence as genocide and crimes against humanity, while chapter 2 investigates how sexual violence can amount to a form of genocide. Chapter 3 assesses the advances made in sexual violence as a crime against humanity, while chapter 4 importantly draws a comparative analysis between sexual violence as genocide and a crime against humanity. Chapter 4 draws this comparison by weighing up four differences and four similarities in sexual violence as genocide and a crime against humanity.Chapter 5 highlights the conclusion and provides an answer for the research question that is posed above. Here it is concluded that even though there exist multiple differences in sexual violence as crimes against humanity and genocide, there are also multiple similarities which could possibly amount to a better chance for conviction of an accused under a crime against humanity than genocide. Chapter 5 also provide possible recommendations for the consequences that might flow should sexual violence as a crime against humanity be fairly similar to sexual violence as genocide.
Ngwenya, Mtandazo. "The promotion and protection of foreign investment in South Africa : a critical review of promotion and protection of Investment Bill 2013." Thesis, 2015. http://hdl.handle.net/10500/20667.
Full textPublic, Constitutional and International Law
LL. D. (Public, Constitutional and International Law)
Tseng, Peng-Chia, and 曾鵬嘉. "Bed and Breakfast (B&B)-An Management strategy and Customer Satisfaction Research-A case study of "Cha Zhi Xiang"(B&B) in Datong Township , Yi-Lan County." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/prppk7.
Full text遠東科技大學
休閒運動管理碩士學位學程
106
The study adopts qualitative research method to interview the owner of Cha Zhi Xiang, and adopts questionnaire survey to analysis consumer satisfaction with B&B. At last, we discuss the differences between the results of two methods ,and make suggestions to the B&B industry for increasing competitive advantage and sustainable management. The study included in-depth interviews and questionnaires. Part of in-depth interviews, preparations - collecting relevant information, drafting outlines; conducting pre-visiting - designing items; conducting interviews - using the (B&B) cafes most familiar to the operators; conducting interviews - in a face-to-face manner, with unlimited interview time, and finally The interview data was initially compiled and beaten into a verbatim script. We analysed the total 255 valid customer satisfaction questionnaires by t-test, ANOVA, and multiple regression. The results show that the men’s satisfaction with natural landscapes around the B&B is significantly greater than the women’s and there are significant differences in satisfaction with natural landscapes around the B&B based on different living areas. In the multiple regression part, if taking the sector of basic facilities,business management and the service quality have a positive and significant impact on the basic facilities.In addition “business management” has the greater impact on “basic facilities”; the basic facilities and the service quality have a positive impact on business management, “ Infrastructure facilities have the greatest impact on “operational management”; basic, business management, and surrounding natural and ecological landscapes have positive and significant impacts on service quality, with “peripheral ecological natural landscapes” having the greatest impact on “service quality”; basic Facilities, business management and service quality have positive impacts on the surrounding ecological and natural landscapes. The “service quality” has the greatest influence on the “surrounding ecological and natural landscapes”.