Books on the topic 'Customer’s perception'

Roberts, A. Establishing customer needs and perceptions. Bristol: Staff College, 1992.

Iacobucci, Dawn. Perceptions of services. Dublin: University College Dublin (Centre for Quality & Services Management), 1994.

Zeithaml, Valarie A. Delivering quality service: Balancing customer perceptions and expectations. New York: Free Press, 1990.

Powerful perceptions: [quality tools for improving customer service]. Amherst, Mass: HRD Press, 1995.

Burrill, Victoria. Evaluation of package design: A focus on suppliers'/customers' perceptions. Manchester: UMIST, 1994.

Havord, Jonas. An examination inot perception of price regarding customers of the Body Shop. Oxford: Oxford Brookes University, 2004.

Parasuraman, A. Servqual: A multiple-item scale for measuring customer perceptions of service quality. Cambridge, Mass: Marketing Science Institute, 1986.

Parasuraman, A. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. New York: New York University Press, 1988.

Paluch, Stefanie. Remote Service Technology Perception and its Impact on Customer-Provider Relationships. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-6936-1.

Barnes, Justin. International customer perceptions of South African automotive component manufacturer performance levels. Durban: University of Natal CSDS, 2002.

Lindqvist, Lars-Johan. Kundernas kvalitetsupplevelse i konsumtionsfasen: En studie av tjänsters kvalitet = The customers' quality perception in the consumption phase. Helsingfors: Svenska handelshögskolan, 1988.

Parasuraman, A. Servqual, a multiple-item scale for measuring customer perceptions of service quality. Cambridge, Mass: Marketing Science Institute, 1986.

Yoon, Mike. Publishers' marketing mix instruments and customers' perception of marketing mix elements in UK computer book market. London: LCP, 2002.

Kim, Min Jung. Consumer perception towards paid-for customer magazines compared with other types of consumer titles. London: LCC, 2004.

Young, Jill S. Comparative study evaluating recipient and provider perceptions of customer satisfaction in the small firm. [s.l: The Author], 1998.

Bolstad, Oyvind. Service marketing: A study of the Hiltons' employment service-orientated strategy and its customer perceptions. London: LCP, 2002.

Barkley, Alan. Service quality and customer expectations (an assessment of perceptions within the environmental health department, Carrickfergus). [s.l: The Author], 1995.

Tatham, Chris. Stakeholder perceptions of utility role in environmental leadership. Denver, CO: AWWA Research Foundation/American Water Works Association/IWA Pub., 2006.

Naumov, Vladimir. Consumer behavior. ru: INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1014653.

Floyd, Joe W. Perceptions of highway maintenance in Montana in 2006: The results of a telephone survey : final report. [Helena: Montana Department of Transportation], 2006.

Crowe, Clodagh. Competitive advantage or business value?: Perceptions of the real value of new IT systems in the Irish grocery sector. Dublin: University College Dublin,Graduate School of Business, 1998.

Crowe, Clodagh. Competitive advantage or business value?: Perceptions of the real value of new IT systems in the Irish grocery sector. Dublin: University College Dublin,Graduate School of Business, 1998.

Milne, George R. Trust and concern in consumers' perceptions of marketing information management practices. Cambridge, Mass: Marketing Science Institute, 1998.

Hack, Joanne. Effective store design within Habitat's lighting departments play a crucial role in shaping and influencing perceptions, expectations and motivations of Habitat's customers, staff and management. Oxford: Oxford Brookes University, 1999.

Zengeni, Dorothy. The impact of current visa regime policy on tourism recovery and development in Zimbabwe: Service quality in a public sector organisation : a comparative analysis of perceptions of accounts and their internal and external customers. Harare]: Human Resources Research Centre, 2011.

Kureemun, Baboo, and Robert Fantina. Your Customers' Perception of Quality. Productivity Press, 2011. http://dx.doi.org/10.4324/9781439891230.

Powerful Perceptions. Value Concepts, 1994.

Group, Spectrem, ed. Perception and understanding of fees. Chicago, IL: Spectrem Group, 2008.

Cho, Mi-Young. Customer perception of product attributes in the airline industry. 1997.

Cox, Dominick R. Perception Matters: Customer Loyalty is Easier Than you Think. Tate Publishing, 2015.

A Guide to Customer Perceptions of Food Hygiene. Chadwick House Group Ltd., 2003.

Holt, David, Jeni Colbourne, Anne Owen, Linda Godfrey, and Joanne Brisco. Tools and Methods to Effectively Measure Customer Perceptions. American Water Works Association, 2001.

Assessment of Customer Perceptions of the Hazardous Materials Pharmacy. Storming Media, 1997.

The influence of personality factors on customers' perceptions of service quality. Manchester: Manchester School of Management, 1999.

Customer perception of hot-weather driveability in 1977-1981 passenger vehicles. Atlanta, Ga. (219 Perimeter Center Pkwy., Atlanta 30346): Light-Duty Vehicle Fuel, Lubricant, and Equipment Research Committee of the Coordinating Research Council, 1985.

Frost & Sullivan., ed. U.S. customer perceptions of diagnostic imaging equipment: Users evaluate manufacturers. Mountain View, CA: Frost & Sullivan, 1993.

North, Adrian C., and David J. Hargreaves. Music and consumer behaviour. Edited by Susan Hallam, Ian Cross, and Michael Thaut. Oxford University Press, 2012. http://dx.doi.org/10.1093/oxfordhb/9780199298457.013.0045.

Tai, Mabel. The internet in retailing: A study of Surrey customers' perceptions of internet shopping. 1996.

Frost & Sullivan., ed. Customer perceptions of endoscopy and laser products: A company image survey. New York: Frost & Sullivan, 1991.

Customer Perceptions of Resettlement Units (Department of Social Security Research Report). Bernan Press, 1992.

Authority, East Sussex Health, and East Sussex Family Health Services Authority., eds. Public as customer: Perceptions and expectations of the NHS in East Sussex. [Brighton]: East Sussex Health Authority, 1993.

A, Zeithaml Valarie, Berry Leonard L. 1942-, and Marketing Science Institute, eds. Servqual, a multiple-item scale for measuring customer perceptions of service quality. Cambridge, Mass: Marketing Science Institute, 1986.

Lam, Fung. Perceptions of customer satisfaction: The retail gold jewellery market in Hong Kong. 1996.

Grabher, Gernot, and Oliver Ibert. Schumpeterian Customers? How Active Users Co-create Innovations. Edited by Gordon L. Clark, Maryann P. Feldman, Meric S. Gertler, and Dariusz Wójcik. Oxford University Press, 2018. http://dx.doi.org/10.1093/oxfordhb/9780198755609.013.36.

Publishers' marketing mix instruments and customers' perception of marketing mix elements in UK computer book market. London: LCP, London Institute (LCC, University of the Arts London), 2002.

The Perception of a Difference: The Power in Buying, Marketing and Selling Customer Care. Palm Coast: Electronic & Database Publishing, Inc., 2008.

Scotida, Maria. Perceptions of after-sales services in the greek auto industry: Differences between customers and suppliers. 1997.

Your Customers Perception Of Quality What It Means To Your Bottom Line And How To Control It. Productivity Press, 2011.

Tatham, Chris, Elaine Tatham, and Robert D. Cicerone. Stakeholders Perceptions of Utility Role in Environmental Leadership. American Water Works Research Foundation, 2006.

Wong, Siu Fai Kelvin. To investigate and compare the gaps between the customers and the company employees perceptions on service quality. 1998.