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Books on the topic 'Customer's satisfaction'

Author: Grafiati

Published: 4 June 2021

Last updated: 11 February 2022

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1

25 management lessons from the customer's side of the counter. Chicago: Irwin Professional, 1992.

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2

McNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1994.

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3

McNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1996.

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4

McNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. Boston: Kluwer Academic, 1998.

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5

Goldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.

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6

Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.

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7

Goldstein, Sheldon D. Superior customer satisfaction and loyalty: Engaging customers to drive performance. Milwaukee, Wis: ASQ Quality Press, 2009.

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8

Research, Inc VLSI. Customer satisfaction report. San Jose, CA: VLSI Research, 2001.

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9

Measuring customer satisfaction. Menlo Park, Calif: Crisp Publications, 1993.

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10

Grigoroudis, Evangelos, and Yannis Siskos. Customer Satisfaction Evaluation. Boston, MA: Springer US, 2010. http://dx.doi.org/10.1007/978-1-4419-1640-2.

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11

Measuring customer satisfaction. London: Kogan Page, 1994.

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12

Customer retention: An integrated process for keeping your best customers. Milwaukee, Wis: ASQC Quality Press, 1995.

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13

Reilly, Thomas P. Value-added customer service: The employee'sguide for creating satisfied customers. Chicago: Contemporary Books, 1996.

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14

Keep the right customers: The key steps to profitable customer retention. London: McGraw-Hill Companies, 1996.

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15

Grönlund, Mikko. Customer satisfaction, elements and preconditions: Expectations and assessment of Finnish printing industry customers. [Turku]: Turun kauppakorkeakoulu, Yritystoiminnan tutkimus- ja koulutuskeskus, 2001.

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16

The 7 universal laws of customer value: How to win customers & influence markets. [Burr Ridge, IL: Irwin Professional Pub.], 1996.

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17

Reilly, Thomas P. Value-added customer service: The employee's guide for creating satisfied customers. Chicago: Contemporary Books, 1996.

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18

Value added customer service: Every employee's guide for creating satisfied customers. St. Louis, MO: Motivation Press, 1995.

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19

United States. General Accounting Office. National Security and International Affairs Division. NASA's customer satisfaction measurements. Washington, D.C: The Office, 1997.

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20

Barsky, Jonathan D. World-class customer satisfaction. Burr Ridge, Ill: Irwin Professional Pub., 1995.

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21

Gale, Bradley T. Managing customer value: Creating quality and service that customers can see. New York: Free Press, 1994.

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22

Timm, Paul R. Customer service: Career success through customer satisfaction. Upper Saddle River, NJ: Prentice Hall, 1998.

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23

1943-, Klefsjö Bengt, ed. Quality: From customer needs to customer satisfaction. London: McGraw-Hill Book Co, 1994.

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24

Service, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.

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25

Service, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.

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26

Johnston, Catharine G. Beyond customer satisfaction to loyalty. Ottawa: Conference Board of Canada, 1996.

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27

Handbook of customer satisfaction measurement. Aldershot, Hampshire, England: Gower, 1996.

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28

Service, U. S. Customs. Customer satisfaction report: Commercial importers. [Washington, DC]: U.S. Customs Service, 1997.

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29

1951-, Green George, ed. In charge of customer satisfaction. Oxford: Blackwell Publishers, 1997.

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30

Dutka, Alan F. AMA handbook for customer satisfaction. Lincolnwood, IL: NTC Business Books, 1995.

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31

Customer satisfaction through total quality. Bromley: Chartwell-Bratt, 1990.

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32

Stoner, MaryAlice. Measuring customer satisfaction: Progress report. Missoula, Mont: U.S. Dept. of Agriculture, Forest Service, Technology & Development Program, 1990.

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33

Nagel, Pieter J. A. Customer satisfaction: A comprehensive approach. Bradford: MCBUniversity Press, 1990.

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34

Dutka, Alan F. AMA handbook for customer satisfaction. Chicago, Ill: American Marketing Association, 1994.

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35

Howcroft, J. B. Customer satisfaction in retail banking. Loughborough: Loughborough University Banking Centre, 1989.

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36

The customer is CEO: How to measure what your customers want--and make sure they get it. New York: AMACOM, 1997.

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37

Chang, Richard Y. Satisfying internal customers first: A practical guide to improving internal and external customer satisfaction. Irvine, Calif: Richard Chang Associates, 1994.

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38

Chang, Richard Y. Satisfying internal customers first: A practical guide to improving internal and external customer satisfaction. San Francisco: Jossey-Bass, 1994.

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39

Chang, Richard Y. Satisfying internal customers first!: A practical guide to improving internal and external customer satisfaction. London: Kogan Page, 1995.

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40

(Firm), Fifty Lessons. Making customers matter. Boston, Mass: Harvard Business School Press, 2010.

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41

Customer service: How to achieve total customer satisfaction. London: Kogan Page, 1987.

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42

Peel, Malcolm. Customer service: How to achieve total customer satisfaction. London: Kogan Page, 1987.

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43

Customer Satisfaction: The customer experience through the customer's eyes. Cogent Publishing Ltd, 2007.

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44

LEARNING, CRISP. Customer Satisfaction. Crisp Learning, 2001.

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45

Columbus, Louis. The Revolution Your Customers Want: Delivering on Customer Commitments (Decision Engineering). Springer, 2008.

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46

Spendolini, Michael J. Customer Satisfaction Measurement. Amacom Books, 2003.

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47

Richard, Brookes, and European Society for Opinion and Marketing Research., eds. Customer satisfaction research. Amsterdam: ESOMAR, 1995.

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48

Malecki, Joseph. Achieving Customer Satisfaction. A T & T Customer Information Center, 1990.

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49

Rico, Ruben Roberto. Total Customer Satisfaction. Macchi Grupo Editor, 1997.

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50

Customer Satisfaction Audit. Financial Times Prentice Hall, 1998.

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