Relevant bibliographies by topics / Customer Centric Culture

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Customer Centric Culture'

Author: Grafiati
Published: 4 June 2025
Last updated: 1 August 2025

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Journal articles on the topic "Customer Centric Culture"

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Bahri-Ammari, Nedra, and Khaldoon Nusair. "Key factors for a successful implementation of a customer relationship management technology in the Tunisian hotel sector." Journal of Hospitality and Tourism Technology 6, no. 3 (2015): 271–87. http://dx.doi.org/10.1108/jhtt-08-2014-0042.

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Purpose – This study aims to show the contribution of the determinants of customer relationship management (CRM), namely, customer-centric organizational culture and customer-centric management system, in explaining CRM performance. The moderating role of employee support has also been examined. Design/methodology/approach – A questionnaire was administered to 406 CRM users in 15 four- and five-star hotels in Tunisia. Data were analyzed using structural equation modeling. Findings – The results show that a consumer-centric managerial system positively affects CRM technology. Managerial system
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Salmanova, L. "THE INFLUENCE OF ORGANIZATIONAL CULTURE ON THE FORMATION OF CONSUMER LOYALTY." POLISH JOURNAL OF SCIENCE, no. 81 (December 23, 2024): 24–25. https://doi.org/10.5281/zenodo.14546238.

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The article explores the concept and essence of customer-centric organizational culture. Strategies for implementing customer-centric organizational culture are considered, and the connection between the implementation of customer-centric organizational culture and the formation of consumer loyalty is analyzed.
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Mboungou, Mouyabi Seke. "Navigating the chasm: Customer experience innovation in South Africa." i-manager’s Journal on Management 18, no. 4 (2024): 1. http://dx.doi.org/10.26634/jmgt.18.4.20673.

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This study aims to explore the current state of customer experience (CX) innovation in South Africa and its position within the chasm of the innovation curve. In a diverse market characterized by cultural and varying consumer preferences, the focus on CX innovation is essential for creating unique, memorable interactions between customers and brands. The paper explores the transformative journey from product-centric to customer-centric business strategies within the South African context, emphasizing the impact of organizational culture on customer interactions. By examining various industries
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Shavyrina, Irina, Inna Demenenko, and Elena Kravchenko. "Customer-Centric Organizational Culture of the University as a Factor of Efficient Social and Economic Development of the Region." SHS Web of Conferences 50 (2018): 01011. http://dx.doi.org/10.1051/shsconf/20185001011.

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The paper considers the customer-centric approach to the organizational culture of the university. The study of formation and development of customer-centric organizational culture of higher educational institutions as a factor of efficient social and economic development of the region is based on the designed diagnostic model of customer-centric organizational culture of the university encompassing the following group of components: degree of formation of customer-centric organizational culture at the university at various levels (ideological, regulatory, customer-facing); degree of students’
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Sasmita Rusnaini, Ariyanto M, Silvia Jessika, Widya Pratiwi, Eva Marlina, and Hamirul. "The Customer Experience Revolution: Building Brand Loyalty in the Age of Digital Disruption." Enigma in Economics 2, no. 1 (2024): 69–80. http://dx.doi.org/10.61996/economy.v2i1.57.

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The digital age has fundamentally transformed how customers interact with brands. This research investigates the critical role of customer experience (CX) in fostering brand loyalty amidst the disruptive landscape of digital technologies. A mixed-methods approach was employed. A quantitative survey (n=500) of consumers assessed CX dimensions and their impact on loyalty. Qualitative interviews (n=20) with CX professionals explored strategies for optimizing CX in the digital era. Statistical analyses (regression, factor analysis) were conducted on survey data, while thematic analysis was applied
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Loso Judijanto, Wendy Souisa, Arief Yanto Rukmana, Keni Kaniawati, and Okta karneli. "The Effect of Organizational Culture, Digital Marketing Strategy, Service Quality, and Environmental Sustainability on Customer Satisfaction of MSME products in Indonesia." Jurnal Riset Ekonomi Manajemen (REKOMEN) 6, no. 2 (2024): 181–96. http://dx.doi.org/10.31002/rekomen.v6i2.1177.

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This research investigates the various factors influencing customer satisfaction in Indonesia's context of Micro, Small, and Medium Enterprises (MSMEs). By examining the interaction between organizational culture, digital marketing strategy, service quality, and environmental sustainability, this study aims to explain how these elements collectively influence customer satisfaction. Data was collected from 300 Indonesian MSMEs and their customers and analyzed using Smart-PLS 4. The results showed a significant positive relationship between these factors and customer satisfaction. Organizational
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Chukwunweike Mokogwu, Godwin Ozoemenam Achumie, Adams Gbolahan Adeleke, Ifeanyi Chukwunonso Okeke, and Chikezie Paul-Mikki Ewim. "A strategic IT policy implementation model for enhancing customer satisfaction in digital markets." International Journal of Frontline Research and Reviews 3, no. 1 (2024): 020–37. http://dx.doi.org/10.56355/ijfrr.2024.3.1.0028.

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In the increasingly competitive landscape of digital markets, customer satisfaction is paramount for sustained business success. This paper proposes a Strategic IT Policy Implementation Model aimed at enhancing customer satisfaction by aligning IT policy development with customer-centric strategies. The model serves as a framework that integrates technological advancements with customer expectations, ensuring that IT policies effectively support business objectives and improve operational reliability. The proposed model emphasizes a holistic approach to IT policy formulation, incorporating sta
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Van Den Meutter, Pieter, Peter-Paul Van Heesewijk, and Björn Kirchner. "Revolutionising customer service: Shifting from order management to customer experience." Journal of Supply Chain Management, Logistics and Procurement 7, no. 1 (2024): 25. http://dx.doi.org/10.69554/oqrv5085.

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This paper aims to explore the critical transition from traditional customer service to a comprehensive customer experience (CX) approach. A Henkel Adhesive Technologies case study, it highlights how integrating a customer-centric mindset within the supply chain can significantly enhance business performance and customer satisfaction. The paper outlines Henkel’s journey in collaboration with Bluecrux to implement a CX-focused strategy, emphasising the importance of state-of-the-art technology, process optimisation and a people-centric culture. Readers will gain insights into the necessity of u
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Salmanova, L. "CUSTOMER CENTRICITY IN BUSINESS: IMPORTANCE AND METHODS OF IMPLEMENTATION." POLISH JOURNAL OF SCIENCE, no. 83 (February 19, 2025): 25–27. https://doi.org/10.5281/zenodo.14895215.

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Rowlinson, Sarah C., Timothy C. Burg, William C. Bridges, and Karen J. L. Burg. "Enhancing the Academic Innovation Culture by Incorporation of Customer-Centric Practices." Technology & Innovation 21, no. 1 (2019): 63–74. http://dx.doi.org/10.21300/21.1.2019.63.

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The traditional siloed academic environment and its attendant flow of information from "experts" to "novices" hinder the development of students' and faculty's asking and listening skills, which are an important part of turning ideas into impactful innovations. This manuscript describes the National Science Foundation/American Society for Engineering Education Innovation Corps for Learning (I-Corps® L) program and its associated evidence-based entrepreneurship methodology, which includes listening, asking, and updating valuation of a specific idea in response to learning the customer needs and
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Dissertations / Theses on the topic "Customer Centric Culture"

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Kotze, Theo. "The effect of national culture on customer satisfaction in call centres across national borders." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/23069.

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Characteristics of national cultures have frequently been claimed to influence service quality perception and customer satisfaction. This inquiry investigates this claim by analysing a multinational company’s call centre servicing two markets across national borders. Hypotheses are derived which relate the cultural and customer characteristics of age, gender and socio-economic status to customer satisfaction and perceived service quality within each country.Using multiple regression and CHAID models as well as Mann-Whitney and Kruskal-Wallis tests, the hypotheses are tested by analysing call c
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Tenzin. "Marriage customs in central Tibet /." Oslo : Department of Cultural Studies and Oriental Languages, Universitetet i Oslo, 2008. http://www.duo.uio.no/publ/IKOS/2008/74471/EMENDED_6thxofxMayxTenzin.pdf.

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Tiirinki, H. (Hanna). "Näkyvien ja piilotettujen merkitysten rajapinnoilla:terveyskeskukseen liittyvät kulttuurimallit asiakkaan näkökulmasta." Doctoral thesis, Oulun yliopisto, 2014. http://urn.fi/urn:isbn:9789526204215.

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Abstract The purpose of this study was to analyze cultural meanings associated with primary health center´s from customers’ point of view. Since 1972 the health center has been the most important place providing public health care. Nationally, customership development has been the main goal of primary health care. The purpose of this study was to determine the cultural meanings associated with the health center from customers’ point of view. The theoretical framework utilized in the study comprised the idea of new public service, the theory of organizational culture and a cultural model that a
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Nilsson, Landby Caroline. "Att praktiskt sätta kunden i centrum” : En utvärdering av en organisation som har implementerat ett agilt arbetssätt utifrån metodiken Scrum." Thesis, Mittuniversitetet, Institutionen för kvalitets- och maskinteknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-39027.

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Forskningen grundar sig på att det finns en kunskapslucka i utvärderingar av företag som praktiskt implementerar arbetsmetoden Scrum. Det finns tydliga samband mellan kulturen i en organisation och hur denna kan effektivt och framgångsfullt implementera ett agilt arbetssätt (Ilvari, Ilvari, 2011). Forskaren gjorde en semistrukturerad intervjuform med 7 medarbetare. Syftet utvärderar implementering av Scrum som metod samt hur organisationen jobbar med kundinsikter. Resultatet visar att en majoritet av medarbetarna upplever ett högre engagemang och större motivation tack vare det nya arbetssätte
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Storm, Jan Willem. "A study of the changes in the culture of a company from being product centric to customer centric." Thesis, 2005. http://hdl.handle.net/10413/4594.

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This study was concerned with the journey that an organisation will need to embark on from being a product centric organisation to becoming a customer centric organisation. The change that is required to become customer centric is about the culture of the organisation that must change, and not the vision and mission statements as published by the senior executive of the company. Customer centricity is the concept where the customer is truly seen to be the most important part of the organisation. The focus of everyone in the organisation is to satisfy the customer in such a way that there will
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Jose, G. Li Chan. "Applying Customer Relationship Management in Central American SMEs---focus on Cultural Dimension." 2005. http://www.cetd.com.tw/ec/thesisdetail.aspx?etdun=U0001-1707200500232800.

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Crouch, M. "Workplace learning, contextuality and cultural texts : a case study of Taylorism in incoming customer service call centres." Thesis, 2007. http://hdl.handle.net/10453/37532.

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University of Technology, Sydney. Faculty of Education.<br>The relationship between workplace contextuality and workplace learning is part of an ongoing academic, educational discourse. While enlightening in general terms, this thesis represents original research focusing more specifically on workplace learning in incoming customer service call centres. Investigating references to “revitalised Taylorism” in general terms, and “an engineering model” in specific call centre terms, the research confirms that at the core of call centre contextuality lies the adaptation of F.W. Taylor’s late 19th
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Ali, Shameen. "A study of visitor satisfaction in tourism enterprises." Thesis, 2012. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/57293.

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Satisfying customers is fundamental to the marketing concept and has long been recognised as important, firstly in the economic discipline and subsequently in marketing and in business generally. In a competitive marketplace customer satisfaction is closely linked to the ability of the organisation to deliver quality. Therefore, organisations rely on the feedback received from customers about how satisfied or dissatisfied they are with product and service provision and their perceptions of the value received. The study examines the various product and service attributes that contribute to visi
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Smith, William Hoyt. "Mayan bilinguality and cultural change in ancient and contemporary Mesoamerica." Thesis, 1994. http://hdl.handle.net/1957/35900.

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The importance of language and bilinguality in the development, perpetuation, and "degeneration" or change of culture is a central theme throughout this treatise. Original pictorial representations of Mayan hieroglyphic sculpture are included as examples, and represent artistic styles and language variations of written Cholan and Yucatec. Modern Cholan and Yucatecan languages are important in the decipherment of Mayan hieroglyphic writing, because these two languages were the languages of the ancient hieroglyphs. Bilinguality as a positive factor Is considered in the florescence and duration o
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Deng, Santino Atem. "Fitting the Jigsaw: South Sudanese Family Dynamics and Parenting Practices in Australia." Thesis, 2016. https://vuir.vu.edu.au/33260/.

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This study examines South Sudanese-Australian parenting practices in the resettlement context from the perspective of both parents and youth. It locates their experiences in the cultures, which inform their parenting, in the changes in their families, and in the challenges they face because of these changes. This thesis has created opportunities for South Sudanese participants to narrate their stories and perspectives, which are essential in exploring cultural changes in societies with strong oral communication traditions. The study seeks to develop a nuanced understanding of South Sudanese ex
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Books on the topic "Customer Centric Culture"

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Sherrow, Victoria. Daily Customs (Native Latin American Cultures). Rourke Publications, 1995.

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Pröpper, Michael. Culture and biodiversity in central Kavango, Namibia. D. Reimer, 2009.

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Razvi, Syed Abbas Hasan. A history of science, technology, and culture in Central Asia. Area Study Centre, Central Asia, University of Peshawar, 1991.

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Lewis, Maureen Warner. Central Africa in the Caribbean: Transcending time, transforming cultures. University of the West Indies Press, 2003.

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Arapov, A. V. Masterpieces of Central Asia. San'at, 2005.

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João Gabriel Lima Cruz Teixeira and João Gabriel L. C. Teixeira. As artes populares no Planalto Central: Performance e identidade. Verbis Editora, 2010.

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Lewis, Maureen Warner. Central Africa in the Caribbean: Transcending time, transforming cultures. University of West Indies Press, 2003.

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Lewis, Maureen Warner. Central Africa in the Caribbean: Transcending time, transforming cultures. University of West Indies Press, 2003.

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Banco Central de la República Dominicana. Departamento Cultural, ed. La cultura en el Banco Central. Banco Central de la República Dominicana, Departamento Cultural, 2008.

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Meinert, Carmen. Transfer of Buddhism across Central Asian networks (7th to 13th centuries). Brill, 2015.

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Book chapters on the topic "Customer Centric Culture"

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Nätti, Satu, Hanna Komulainen, Saila Saraniemi, and Pauliina Ulkuniemi. "Orchestrating Customer-Oriented Public-Private Ecosystem." In Communications in Computer and Information Science. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-59080-1_16.

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AbstractThe way public procurers interact with the supply market is developing from purely transactional towards more resource focused and collaborative exchanges. Still, what seems to be missing in the public procurement culture is knowledge of how to connect to a wider network of resource providers. We do not have adequate understanding about customer orientation in public sector, nor about customer-centric ecosystem. This is especially true in public health services; systems that are under huge transformation. In this paper, we have followed that development to understand: How can public he
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Lockwood, Jane, Steven James Finch, Neil Ryder, et al. "Dealing with Angry Western Customers in Asian Call Centres: A Cultural Divide?" In Talking at Work. Palgrave Macmillan UK, 2016. http://dx.doi.org/10.1057/978-1-137-49616-4_7.

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Öztürk, Sare Rabia. "Chapter 5. From intersection to interculture." In Translation Flows. John Benjamins Publishing Company, 2023. http://dx.doi.org/10.1075/btl.163.05ozt.

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The present chapter explores some of the pre-Ottoman cultural dynamics in the Middle East that led to the meeting of Turkish, Arabic and Persian as densely intercrossing languages in the formation of the classical Ottoman cultural sphere. It aims to chart the movement of people, knowledge, customs, practices and centers of power across the Middle East in a historical survey that will offer a networked flow of such movements and highlight the place of translation in the process. It roughly covers the period from the 5th century to the 14th century, which is about a hundred years into the start
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Stead, Evanghelia. "Conclusion and Aftermath." In Grotesque and Performance in the Art of Aubrey Beardsley. Open Book Publishers, 2024. http://dx.doi.org/10.11647/obp.0413.06.

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Conclusion and Aftermath. The book posits Beardsley as a central figure in sophisticated creation, the interrelation of the arts, and intertwining of modes of expression. He reverted customary relations between art and literature, and fostered innovating tactics through which Decadence paved the way to the historical avant-garde. The conclusion makes explicit five principles used in this book and applicable beyond Beardsley's case: a motif's aesthetic evolution (beyond biography); the reversal of conventional standards of “major” and “minor;”comparison within a wider context (in contrast to mo
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Pesonen, Joonas A. "‘Are You OK?’ Students’ Trust in a Chatbot Providing Support Opportunities." In Learning and Collaboration Technologies: Games and Virtual Environments for Learning. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-77943-6_13.

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AbstractChatbots show promise as a novel way to provide support to students. However, a central issue with new technologies such as chatbots is whether students trust the technology. In the present study, we use a chatbot to proactively offer academic and non-academic support to students (N = 274) in a Finnish vocational education and training (VET) organization. Students responded to the chatbot with a very high response rate (86%), and almost one-fifth (19%) of the respondents disclosed a need for support. Survey with a subset of participants (N = 49) showed satisfactory trust (total trust s
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Oyama, Shuichi. "Renewed Patronage and Strengthened Authority of Chiefs Under the Scarcity of Customary Land in Zambia." In African Land Reform Under Economic Liberalisation. Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-16-4725-3_4.

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AbstractThe Zambian government enacted the 1995 Lands Act with the aim of stimulating investment and agricultural productivity. This Act strengthened the role and power of traditional leaders, particularly chiefs, as it empowered them to allocate customary land to individuals and companies, including foreign investors. In the Bembachiefdom of northern Zambia, a new chief issued new land rights and invalidated the land rights issued by the old chiefs. As a result, land owners with documents in the old formats were required to obtain new certification from the new chief. Concerned about the land
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Swiderska, Krystyna, and Alejandro Argumedo. "Indigenous Seed Systems and Biocultural Heritage: The Andean Potato Park’s Approach to Seed Governance." In Seeds for Diversity and Inclusion. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-89405-4_4.

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AbstractIn the Indigenous worldview, seeds are both biological entities and embodiments of immateriality: knowledge, culture and the sacred. Indigenous seed systems thus codify the human connection to nature. Yet such ‘informal’ systems, whether developed by Indigenous peoples or small-scale farmers, barely surface in policy debates. Krystyna Swiderska and Alejandro Argumedo seek to redress the balance in this detailed study of the principles, values and practices of Indigenous seed systems and governance. While ranging over a number of case studies from Kyrgyzstan to Kenya, their prime focus
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Giles, David Boarder. "The Pandemic Supermarket." In Beyond Global Food Supply Chains. Springer Nature Singapore, 2022. http://dx.doi.org/10.1007/978-981-19-3155-0_9.

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AbstractDuring the COVID-19 pandemic, this chapter argues, the supermarket became one of the most important sites in which the conditions and contradictions of capitalist food chains, laid bare by the crisis, were worked through, normalized and sustained. If supermarkets and grocery stores represent the archetypal endpoint of the value chain for commercial food systems—the interface between customer and commodity, where its value is realized—the social reproduction of this cultural logic in the face of unsettled circuits of production and consumption is indeed “essential” labour. But it is ess
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Husz, Orsi. "Welcome to the Banking Age: Redefining the Social Class of Money." In Palgrave Studies in Economic History. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-77653-3_2.

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Abstract This chapter centres on class and examines how banks made inroads into the workplace. It analyses the so-called cheque accounts for wages reform, which was where the bankification of everyday life started. In the late 1950s, Swedish commercial banks began offering payroll services. Current accounts with chequebooks were opened for both white- and blue-collar employees, blurring the boundaries of the class-based financial system and changing personal financial practices. Wage earners were turned into bank customers and the commercial banks became retail companies, selling a wide range
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Gurau, Calin. "Customer-centric Internet Strategies." In Strategies for Generating E-Business Returns on Investment. IGI Global, 2005. http://dx.doi.org/10.4018/978-1-59140-417-0.ch002.

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This chapter analyzes the implementation process of a CRM system in online retailing and the challenges of transforming a product-focused business into a customer-centric organization. Customer relationship management (CRM) is increasingly found at the top of corporate agendas. Online companies in particular are embracing CRM as a major element of corporate strategy, because online technological applications permit a precise segmentation, profiling, and targeting of customers, and the competitive pressures of the digital markets require a customer-centric corporate culture. The chapter argues
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Conference papers on the topic "Customer Centric Culture"

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Banovic-Curguz, Natasa, and Dijana Ilisevic. "Customer-centric culture as enabler of digital transformation." In 2018 41st International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO). IEEE, 2018. http://dx.doi.org/10.23919/mipro.2018.8400076.

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Zierock, Benjamin, Matthias Blatz, and Kris Karcher. "Team-Centric Innovation: The Role of Objectives and Key Results (OKRs) in Managing Complex and Challenging Projects." In 15th International Conference on Applied Human Factors and Ergonomics (AHFE 2024). AHFE International, 2024. http://dx.doi.org/10.54941/ahfe1004717.

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Within the intricate landscape of IT projects, managing complexities, optimizing task allocation, and incessantly refining work methodologies stand as fundamental imperatives. Spanning from sophisticated infrastructure management to pioneering AI tool testing, IT projects demand methodologies adept at navigating intricacies while ensuring optimal outcomes.In this context, the Stacey Matrix [1] emerges as a critical tool for analyzing project complexity and uncertainty within the IT domain. This model provides invaluable insights into diverse challenges, guiding efficient task and resource allo
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Rukare, Daniel, Nikhil Soi, and Asmita Singh Bisen. "Organisational Change and Building Human-Tech Resilience in Industry 5.0." In 2024 AHFE International Conference on Human Factors in Design, Engineering, and Computing (AHFE 2024 Hawaii Edition). AHFE International, 2024. http://dx.doi.org/10.54941/ahfe1005584.

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The advent of Industry 5.0 marks a transformative era, characterised by the seamless integration of human capabilities with advanced technologies. This shift, which places human-centric design and collaboration at the forefront, promises to revolutionise the workforce landscape. However, it also presents a series of opportunities and challenges for organisations aiming to maximise value creation. Central to Industry 5.0 is the optimisation of the value proposition, encompassing quality, service, and cost. Achieving this balance requires a nuanced approach that leverages technological advanceme
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Lopes, Abby Mellick, and Zoë Sofoulis. "Hybrid Water Cultures: implications for service relations with diverse water users in Sydney, Australia." In ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil. Linköping University Electronic Press, 2023. http://dx.doi.org/10.3384/ecp203005.

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How do diverse communities encounter and respond to government water services? This paper explores shifting cultural dynamics of a diverse group of Mandarinspeaking migrants in Sydney, Australia and implications for services in the context of a research project with a major water utility. Significant challenges for water services in Australia were unpacked. The central challenge we explore in this paper is the validity of the operational category of the ‘average customer’ which had been relatively stable for Sydney Water for over a century. However, in the last 20 years, the culture of Austral
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Boyce, Gordon. "Beyond Privacy: The Ethics of Customer Information Systems." In 2002 Informing Science + IT Education Conference. Informing Science Institute, 2002. http://dx.doi.org/10.28945/2444.

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The rise of an ostensibly customer-centred corporate culture in the 1980s recogised the importance of “knowing the customer”. As a result, customer information systems and associated practices of marketing, customer segmentation, and customer accounting have become significant elements in corporate customer-focus strategies. This paper discusses a range of ethical considerations that flow from the use of customer information systems and critically examines these systems in their organisational and social context. It is well-recognised that customer information systems give rise to concerns of
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John, Varghese Mangalathu, Jose Selvaraj Edwin, Prakash Madhukar Nandwalkar, Raju Paul, and Faris Ragheb Kamal. "Virtual Remote Factory Acceptance Test." In Abu Dhabi International Petroleum Exhibition & Conference. SPE, 2021. http://dx.doi.org/10.2118/208167-ms.

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Abstract Many of the well-established practices and procedures those were followed in the execution of Oil &amp; Gas Industry Projects were seeing a shift towards digital transformation in recent years, which got accelerated due to the Covid-19 pandemic. Digital transformation is the adoption of digital technologies whereby the existing business processes are modified or new ones are created. This process of redefining the conventional procedures, culture and customer experience to meet the changing requirements benefit the overall business function. Redefining the process of business in the d
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Hye Kim, Min, Min Ju Kim, Joonmee Choi, and Ken Nah. "Human Factors Design Study for Home Beer-Brewing Machine in Residential Space: focused on In-depth Interviews of South Korean MZ Generation." In 15th International Conference on Applied Human Factors and Ergonomics (AHFE 2024). AHFE International, 2024. http://dx.doi.org/10.54941/ahfe1004972.

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The purpose of this paper is to extract and understand the significance of home-drinking culture and living spaces among the emerging customer group, the South Korean MZ generation, contributing to the activation of the Home Beer-Brewing Machine market. To achieve this, the paper conducted a literature review to explore the conceptual shifts in drinking behaviors and living space perceptions of the South Korean MZ generation following social trends. Drawing from the obtained results, recent studies within the last decade were gathered to explore the link between home drinking culture and the e
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Cardaci, Alessio, Antonella Versaci, Luca Renato Fauzìa, and Michele Russo. "Cataloguing to maintain and preserve: new studies for the knowledge of the vernacular characters of the ancient water mills in central Sicily." In HERITAGE2022 International Conference on Vernacular Heritage: Culture, People and Sustainability. Universitat Politècnica de València, 2022. http://dx.doi.org/10.4995/heritage2022.2022.14926.

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In the centre of Sicily, hidden in a rural landscape that has changed significantly in the last decades, remains the traces of an old economic and productive reality: that of traditional water mills. Even if, often in precarious conservation conditions, these vestiges show an unsuspected resilience. They embody tangible and intangible values worthy of being known, protected, valued, and shared. In this sense, the research that this paper introduces aims to identify and re-read the numerous structures that still exist, to find effective strategies to safeguard and promote this important vernacu
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Marrone, Teresa, Giuseppe Fabio Cantone, Luigi Cantone, and Vincenzo Basile. "The resilience of small and troubling neighbourhoods for improving the destination brand of the cities. A case from the neighbourhoods of Naples." In 15th International Conference on Applied Human Factors and Ergonomics (AHFE 2024). AHFE International, 2024. http://dx.doi.org/10.54941/ahfe1005341.

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Modern cities, like living organisms, are in a constant state of evolution and transformation. The cityscape, in general, has an inner diversity, made up of neighbourhoods each with their own unique identity, subculture and history. A recent and promising phenomenon consists of investing increasingly in social, economic, redevelopment and branding strategies to regenerate these neighbourhoods, known in some cases as slums, even though endowed with a rich cultural and historical heritage.This article explores the role of these neighbourhoods in social and economic redevelopment and analyses its
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Яковлев, Сергей Александрович. "PROFESSIOGRAM OF A MODERN FORMATION SPECIALIST IN THE FIELD OF PHYSICAL CULTURE AND SPORTS." In Сборник избранных статей по материалам научных конференций ГНИИ "Нацразвитие" (Санкт-Петербург, Май 2021). Crossref, 2021. http://dx.doi.org/10.37539/may191.2021.91.79.046.

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В условиях рыночного регулирования отношений производителя и потребителя одним из центральных вопросов является качество подготовленности выпускников вузов с точки зрения спроса. Это связано с тем, что современный потребитель становится все более критичным. Потребность в услугах в сфере ФК (как, впрочем, и в любой другой отрасли) неразрывно связана со способом предложения этих услуг и предлагающей и осуществляющей их личностью. Качество продукции в сфере ФК следует рассматривать как меру удовлетворения потребностей и ожиданий клиента. Таким образом, качество услуг, а следовательно, и спрос на
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Reports on the topic "Customer Centric Culture"

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Seybold, Patricia. Establishing and Nurturing a Customer-Centric Culture. Patricia Seybold Group, 2005. http://dx.doi.org/10.1571/bp5-5-05cc.

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