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Books on the topic 'Customer centric strategy'

Author: Grafiati

Published: 13 December 2022

Last updated: 31 July 2025

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1

Galbraith, Jay R. Designing the Customer-Centric Organization. John Wiley & Sons, Ltd., 2005.

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2

Orlov, Sergey, and Gennadiy Ivanov. Special economic areas of Russia. INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/995644.

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In this tutorial, one of the first in the Russian Federation on the topic, discusses the major theoretical and practical aspects of the model of spatial development of Russia as the fundamental basis of the modern system of strategic planning. Close attention is paid to development of special (free) economic zones, territories of priority socio-economic development of the system of free ports and innovative scientific and technology centres. Important factors to attract investors, the process of progressive economic development of individual territories are a free customs area, tax and some ot

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3

Maugeri, Giuseppe. L’insegnamento dell’italiano a stranieri Alcune coordinate di riferimento per gli anni Venti. Fondazione Università Ca’ Foscari, 2021. http://dx.doi.org/10.30687/978-88-6969-523-0.

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This book develops the theme of teaching Italian abroad, starting from the awareness of the motivations for foreign students to study the Italian language and the different methodological procedures in order to teach it.For this purpose, the book focuses on the problems concerning the training of teachers of Italian to foreigners and on the many aspects of teaching Italian in order to propose both a methodological reflection on the edulinguistic project and educational solutions aimed at improving the quality of the students’ learning.Part 1The first part focuses on edulinguistic teaching visi

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4

Shields, Kerri. Customer Centric Strategy. eCampusOntario Open Authoring Platform, 2021.

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5

Debruyne, Marion. Customer Innovation: Customer-Centric Strategy for Enduring Growth. Kogan Page, Limited, 2014.

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6

Debruyne, Marion. Customer Innovation: Customer-Centric Strategy for Enduring Growth. Kogan Page, Limited, 2015.

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7

Customer Innovation: Customer-Centric Strategy for Enduring Growth. Kogan Page, Limited, 2014.

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8

Customer Innovation: Customer-centric Strategy for Enduring Growth. Kogan Page, 2014.

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9

Williams, David S. Connected Crm: Implementing a Data-Driven, Customer-Centric Business Strategy. Wiley & Sons, Incorporated, John, 2014.

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10

Connected CRM: Implementing a Data-Driven, Customer-Centric Business Strategy. Wiley & Sons, Incorporated, John, 2014.

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11

Connected CRM: Implementing a Data-Driven, Customer-Centric Business Strategy. Wiley & Sons, Incorporated, John, 2014.

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12

Kapoor, Kawal. Servitization Strategy: Delivering Customer-Centric Outcomes Through Business Model Innovation. Palgrave Macmillan, 2024.

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13

Kapoor, Kawal. Servitization Strategy: Delivering Customer-Centric Outcomes Through Business Model Innovation. Palgrave Macmillan, 2024.

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14

Galbraith, Jay R. Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process. Wiley & Sons, Incorporated, John, 2011.

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15

Galbraith, Jay R. Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process. Wiley & Sons, Incorporated, John, 2007.

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16

Thompson, Will, and Nicole Cacal. What's Your AI Strategy?: The Forbes Ignite Guide to Customer-Centric Artificial Intelligence. Wiley & Sons, Limited, John, 2021.

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17

Thompson, Will, and Nicole Cacal. What's Your AI Strategy?: The Forbes Ignite Guide to Customer-Centric Artificial Intelligence. Wiley & Sons, Incorporated, John, 2021.

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18

Thompson, Will, and Nicole Cacal. What's Your AI Strategy?: The Forbes Ignite Guide to Customer-Centric Artificial Intelligence. Wiley & Sons, Incorporated, John, 2021.

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19

Donlan, Kim. Your Messaging Sucks - Become the Brand Your Customers Love: A Groundbreaking Approach to Customer-Centric Messaging Strategy. RedSwan5 Press, 2023.

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20

Donlan, Kim. Your Messaging Sucks - Become the Brand Your Customers Love: A Groundbreaking Approach to Customer-Centric Messaging Strategy. RedSwan5 Press, 2023.

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21

Donlan, Kim. Your Messaging Sucks - Become the Brand Your Customers Love: A Groundbreaking Approach to Customer-Centric Messaging Strategy. RedSwan5 Press, 2023.

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22

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series). Jossey-Bass, 2005.

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23

Liang Tsai, Hui. Information Technology and Business Process Reengineering. Praeger, 2003. http://dx.doi.org/10.5040/9798400670251.

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Information technology matters. The formulation of business models and strategies is likely to be seriously flawed if it neglects new technological changes and repercussions. Information technology and organizational learning are both critical to attaining and sustaining competitive advantage. Based on these premises, and on the increasingly evident obsolescence of the traditional, hierarchical business model, the author takes an integrated approach to the discussion of organizational learning, new value propositions, supply-chain optimization, e-commerce, new perspectives on business process

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24

Matthews, Joseph. The Evaluation and Measurement of Library Services. 2nd ed. Libraries Unlimited, 2018. http://dx.doi.org/10.5040/9798400648236.

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This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practic

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25

Muller, Hunter. Big Shift in IT Leadership: How Great CIOs Leverage the Power of Technology for Strategic Business Growth in the Customer-Centric Economy. Wiley & Sons, Incorporated, John, 2015.

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26

Muller, Hunter. Big Shift in IT Leadership: How Great CIOs Leverage the Power of Technology for Strategic Business Growth in the Customer-Centric Economy. Wiley & Sons, Incorporated, John, 2015.

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27

The big shift in IT leadership: How great CIOs leverage the power of technology for strategic business growth in the customer-centric economy. Wiley, 2015.

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28

Strategic Planning for the Administrator: Custom Second Edition for Central Michigan University MSA 603. Prentice Hall, 2015.

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29

Winters, Bradford D., and Peter J. Pronovost. Patient safety in the ICU. Oxford University Press, 2016. http://dx.doi.org/10.1093/med/9780199600830.003.0016.

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While patient safety and quality have become a major focus of health care providers, policy makers, and customers over the last decade and a half, progress has been limited and wide quality gaps, where patient do not receive the care they should, remain. While technical improvements have gone a long way in these efforts, adaptive improvements in the culture of safety need to be more vigorously addressed. Likewise, quality metrics and a scientific approach to patient safety is necessary to ensure that interventions actually work. The Comprehensive Unit Safety Program (CUSP) strategy and its emb

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