Academic literature on the topic 'Customer coverage'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'Customer coverage.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Journal articles on the topic "Customer coverage"
1
Anupriya, Dr.C., and Dr.T. JeebaSheela. "Customer Satisfaction Regarding the Usage of Jio Network in Sivakasi." Journal of Research & Development 16, no. 8 (2024): 51–55. https://doi.org/10.5281/zenodo.12705239.
Full textAbstract:
<strong>Abstract:</strong> This study investigates customer satisfaction with the Jio network in Sivakasi, focusing on key aspects such as network coverage, internet speed, call quality, and customer service. Through a combination of surveys, customer feedback, and network performance data, the research aims to identify areas of strength and opportunities for improvement. Findings reveal that while most customers are satisfied with the network coverage and internet speed, there are concerns regarding peak hour slowdowns and specific areas with weak signals. Call quality is generally reliable, though occasional call drops occur. Customer service is positively rated but can benefit from reduced wait times and more efficient issue resolution. Overall, the satisfaction level is encouraging, with a majority of users expressing positive experiences. Recommendations for enhancing customer satisfaction include improving network infrastructure in areas with weak coverage, optimizing bandwidth management during peak hours, and refining customer service processes. Implementing these measures is expected to lead to a more reliable and satisfying experience for Jio users in Sivakasi.
2
Sakinah, Wahyu Syarvina, and Tri Indah Fadhila Rahma. "Impact of Service Quality and Policy Coverage Value on Customer Satisfaction at PT. FTI." Jurnal Manajemen Bisnis 11, no. 1 (2024): 65–78. http://dx.doi.org/10.33096/jmb.v11i1.711.
Full textAbstract:
This study aims to examine the influence of Service Quality and Policy Coverage Value on Customer Satisfaction at PT. FTI, both partially and simultaneously. Employing a quantitative approach, data collection was conducted using a Likert scale method. The subjects comprised 40 customers from the Medan branch of PT. FTI, selected through random sampling. Data analysis was performed using IBM SPSS Statistics 26. Results indicate that: Firstly, Service Quality significantly and positively affects Customer Satisfaction with a significance value of 0.042 less than 0.05. Secondly, Policy Coverage Value also significantly and positively influences Customer Satisfaction with a significance value of 0.031 less than 0.05. Thirdly, both Service Quality and Policy Coverage Value collectively have a significant positive impact on Customer Satisfaction, with a significance value of 0.028 less than 0.05.
3
Siriya, Abhishek. "Territory Planning Algorithms: Graph-Based Sales Coverage Optimization." International journal of data science and machine learning 5, no. 1 (2025): 370–99. https://doi.org/10.55640/ijdsml-05-01-28.
Full textAbstract:
Sales territory planning is crucial for maximizing sales performance, distributing workload evenly among representatives, and minimizing travel expenses. Manual assignments, rule-based systems, and simple clustering algorithms alike often fall short in terms of scalability, fairness, and adaptability to market dynamics. In this paper, a comprehensive graph-based framework is introduced that treats customers, depots, and travel paths as nodes and edges of a graph structure. The model incorporates multiple key attributes, including customer value, travel distance, and sales representative capacity, to generate geographically coherent, workload-balanced territories. These territories are also aligned with strategic business objectives. The framework supports dynamic adjustments, leveraging advanced feature engineering and preprocessing techniques to adapt to changing sales data and operational conditions. Experimental evaluations demonstrate that graph-based territory planning outperforms traditional approaches in terms of workload equity, the number of unused trips, and overall customer coverage. Additionally, the model's outputs are transparent and interpretable, enabling sales managers to make more informed and confident decisions. Looking forward, the use of real-time data sources, such as live traffic updates and customer activity logs, combined with machine learning approaches, presents an opportunity to enhance responsiveness and territory optimization further. This graph-based approach can also be applied in other domains beyond sales, such as service delivery, field maintenance, and healthcare outreach. The proposed framework offers a practical, scalable, and adaptable solution for modern sales organizations seeking to remain competitive in a complex and highly data-driven environment.
4
Mrosso, Tina Richard, and Omary Swallehe. "Assessment on Public Mobile Service Delivery Towards Customer Satisfaction in Tanzania Telecommunication Industry." East African Journal of Information Technology 5, no. 1 (2022): 20–30. http://dx.doi.org/10.37284/eajit.5.1.558.
Full textAbstract:
The paper assessed public mobile service delivery towards customer satisfaction in Tanzania telecommunication Industry. The paper focused on the mobile service delivery in the public entity in the Tanzanian environment. It was guided by three assumptions tested on customer satisfaction as the dependent variable. The assumptions consisted of the independent variables including limited network coverage, limited internet services, and limited customer response. The explanatory design was used to facilitate knowledge generation through causal relationship testing. Data for the study were assembled from customers using public mobile services with the data generated from the sample of 137 participants out of 150 as respondents using structured questionnaires. The collected information from the field was filled in SPSS datasheet to generate statistics to present the findings. The pattern of relationship testing between variables was analysed using correlation and multiple regression. Findings revealed that all three independent variables, namely limited network coverage, limited internet services, and limited customer response were found positive with a statistically significant effect on customer satisfaction (p<0.05) as the dependent variable. The implication of the findings is that customer satisfaction in public mobile service delivery in Tanzania is affected by limited network coverage, limited internet services, and limited customer response. The study recommended that the corporation is essential in facilitating further investment in the infrastructure facilities to assure that customers are well satisfied in service provision.
5
Huang, Liang, Jinyi Qin, and Yan Chen. "Strategic Offerings of Return Freight Insurance by Insurers in Monopolistic and Duopolistic Markets." Mathematics 13, no. 11 (2025): 1855. https://doi.org/10.3390/math13111855.
Full textAbstract:
With the rapid development of e-commerce, Return Freight Insurance (RFI) has emerged as a vital tool for retailers and customers to mitigate the financial burden posed by high return rates in online shopping. This paper investigates the strategic decision-making of RFI providers (insurers), examining whether they should offer fixed-compensation insurance at a lower price or full-coverage insurance at a higher price under varying market conditions. Specifically, we develop game-theoretic models to analyze insurers’ strategic decisions in both monopoly and duopoly markets, accounting for customer return cost and product mismatch probability heterogeneity. Our findings reveal that in a monopoly market, when customer return costs are relatively low and concentrated, insurers benefit from offering fixed compensation insurance (i.e., pre-set reimbursement amounts) at a lower price to attract a broader customer base. By contrast, when return costs are more dispersed and higher, full-coverage insurance (which reimburses actual freight costs) becomes more profitable, as the insurer can utilize its flexible pricing power to attract higher-paying customer segments. In a duopoly market, customer return cost heterogeneity significantly influences market equilibrium. When heterogeneity is high, full-coverage insurance dominates, as insurers can leverage precise market segmentation to justify higher premiums. Conversely, when return costs are more uniform, fixed compensation insurance is preferred for its affordability, appealing to a wider range of customers.
6
Haq, Inayatul, Jahangeer Ahmed Soomro, Tehseen Mazhar, et al. "Impact of 3G and 4G Technology Performance on Customer Satisfaction in the Telecommunication Industry." Electronics 12, no. 7 (2023): 1697. http://dx.doi.org/10.3390/electronics12071697.
Full textAbstract:
This study investigates the impact of factors (network coverage, customer service, video calls, and downloading Speed) of 3G and 4G telecommunication services performance on customer satisfaction in the Punjab region of Pakistan. This research indicates how to make strong relations with customers and what factors of the 3G and 4G networks need to be improved to enhance the revenue of telecom operator companies. The study has recognized the four main hypotheses responsible for checking the level of customer satisfaction in the telecommunication industry of Pakistan in the Punjab region. The study depends on essential insights gathered on the arbitrary premise from 300 clients of significant telecom administrators in the Punjab area. The respondents have selected on irregular premises and were welcomed to express their sentiments through an organized survey. A complete questionnaire has been utilized for statistics collection and exists based on the analysis of descriptive measurement, correlation, and regression analysis and analyzed through SmartPLS software. They indicate that the independent variables network coverage, customer service, video calls, and downloading speed are key driving factors of customer satisfaction. Among all independent variables “Internet downloading speed” highly impacts the dependent variable “customer satisfaction” based on 3G and 4G network performance. There are a limited number of studies that focus on customer satisfaction in the telecommunication sector in Pakistan. The study will fill the gap in the literature and help service providers to increase the satisfaction level of their customers and captivate new customers.
7
Albarq, Abbas N. "Mobile services sector in Saudi Arabia: A systematic literature review of the effective strategies for enhancing customer satisfaction." International Journal of Data and Network Science 8, no. 1 (2024): 585–96. http://dx.doi.org/10.5267/j.ijdns.2023.8.026.
Full textAbstract:
The mobile services sector in Saudi Arabia has experienced significant growth in recent years, largely driven by the increasing demand for mobile communication and internet services. This systematic review aims to identify and evaluate the effective strategies for enhancing customer satisfaction in Saudi Arabia's mobile services sector. A systematic review was conducted across five databases from 1st January 2010 and 31st March 2023. The entire process was followed as recommended by the PRISMA guidelines. The findings suggest that the most effective strategies for enhancing customer satisfaction in the Saudi Arabian mobile services sector are improving network coverage, enhancing customer service, offering competitive pricing, introducing new technology and features, and providing value-added services. By adopting these strategies, mobile service providers in Saudi Arabia can enhance their customers' satisfaction, build stronger relationships with their customers, and ultimately increase customer loyalty. Moreover, the study revealed that a combination of these strategies would lead to higher levels of customer satisfaction. The study's findings indicate that mobile service providers in Saudi Arabia can enhance customer satisfaction by focusing on various strategies, such as improving network coverage, customer service, pricing, technology, and features, and providing value added services. Customer satisfaction is one of the main aspects of service delivery. Immediate measures in this regard will assist the mobile sector in Saudi Arabia to plan effective approaches to improve customer satisfaction; this, in turn, can give them a competitive edge in the market and sustain growth in the mobile services sector.
8
Abdullah Kafabih. "The Influence of Network Coverage Image and Digital Marketing Promotion on Churning Intention Mediated by Digital Satisfaction and Moderated by Private Identity: Approach on Telecommunication Customers in Indonesia." Journal of Information Systems Engineering and Management 10, no. 6s (2025): 127–37. https://doi.org/10.52783/jisem.v10i6s.706.
Full textAbstract:
The telecommunications industry is a key sector contributing significantly to the national economy. Amidst intense competition among telecommunications operators, many telecommunications customers tend to switch to other operators (Churning). The objective of this research is to investigate how Network Coverage Image and Digital Marketing Promotion impact Churning Intention, with Digital Satisfaction acting as a mediator and Private Identity as a moderating factor. The research targeted telecommunication customers from all operators in Jakarta who had experienced switching SIM cards to another operator. A total of 386 samples were gathered, and the data were analyzed using SmartPLS 3.0. The study's findings reveal that Network Coverage Image and Digital Satisfaction significantly reduce Churning Intention, whereas Digital Marketing Promotion significantly increases it. Private Identity, however, does not significantly influence Churning Intention as a moderating variable for Network Coverage Image. This research offers a novel contribution by expanding the understanding of the push-pull-mooring (PPM) theory as it relates to customer churn intentions in the telecommunications industry, specifically by examining the effects of network coverage image, digital marketing promotion, digital satisfaction, and customer private identity.
9
Abdi, Farshid, Kaveh Khalili-Damghani, and Shaghayegh Abolmakarem. "Solving customer insurance coverage sales plan problem using a multi-stage data mining approach." Kybernetes 47, no. 1 (2018): 2–19. http://dx.doi.org/10.1108/k-07-2017-0244.
Full textAbstract:
Purpose Customer insurance coverage sales plan problem, in which the loyal customers are recognized and offered some special plans, is an essential problem facing insurance companies. On the other hand, the loyal customers who have enough potential to renew their insurance contracts at the end of the contract term should be persuaded to repurchase or renew their contracts. The aim of this paper is to propose a three-stage data-mining approach to recognize high-potential loyal insurance customers and to predict/plan special insurance coverage sales. Design/methodology/approach The first stage addresses data cleansing. In the second stage, several filter and wrapper methods are implemented to select proper features. In the third stage, K-nearest neighbor algorithm is used to cluster the customers. The approach aims to select a compact feature subset with the maximal prediction capability. The proposed approach can detect the customers who are more likely to buy a specific insurance coverage at the end of a contract term. Findings The proposed approach has been applied in a real case study of insurance company in Iran. On the basis of the findings, the proposed approach is capable of recognizing the customer clusters and planning a suitable insurance coverage sales plans for loyal customers with proper accuracy level. Therefore, the proposed approach can be useful for the insurance company which helps them to identify their potential clients. Consequently, insurance managers can consider appropriate marketing tactics and appropriate resource allocation of the insurance company to their high-potential loyal customers and prevent switching them to competitors. Originality/value Despite the importance of recognizing high-potential loyal insurance customers, little study has been done in this area. In this paper, data-mining techniques were developed for the prediction of special insurance coverage sales on the basis of customers’ characteristics. The method allows the insurance company to prioritize their customers and focus their attention on high-potential loyal customers. Using the outputs of the proposed approach, the insurance companies can offer the most productive/economic insurance coverage contracts to their customers. The approach proposed by this study be customized and may be used in other service companies.
10
Sari, Desta Ayu Mustika, and Imam Baehaqi. "Kepuasan Nasabah BPR Ditinjau Dari Kualitas Pelayanan Dan Citra Bank." Otonomi 21, no. 2 (2021): 290. http://dx.doi.org/10.32503/otonomi.v21i2.2052.
Full textAbstract:
Customer satisfaction is the extent to which a product’s perceived pervormance matches a buyer’s expectations. If the product’s performance falls short of expectations the customers is dissatisfied. If performance matches expectations, the customers is satisfied. This study aims to determine the effect of service quality and corporate image on customer satisfaction. This study uses quantitative methods. The population in this study amounted to 3,209 customers of PT BPR SumberdhanaAnda Rejotangan branch. The number of samples was calculated using the slovin formula with the results of 97 respondents. The sampling technique used in this study is proportional random sampling, and the type of sampling used is simple random sampling. This study using analysis descriptive statistical analysis, classical assumption tests and multiple linear regression analysis techniques. The study results found a partial effect of service quality on customer coverage and company image on customer satisfaction. Moreover, there is a simultaneous influence of service quality and corporate image on customer satisfaction.
Dissertations / Theses on the topic "Customer coverage"
1
Costa, Sara Isabel Ferreira da. "Inbound supply chain: reactive and proactive measures to ensure OEM customer coverage in a multinational company." Master's thesis, 2021. http://hdl.handle.net/1822/74144.
Full textAbstract:
Dissertação de mestrado em International Business<br>In the last few years, the automotive industry has been negatively affected by many external factors (shortages of raw materials, natural disasters, supplier performance and pandemic crisis) that have been causing disruptions in the supply chains of organisations. In today’s global markets, an efficient supply chain management (SCM) is seen as a competitive weapon in order for companies to be a success and differentiate themselves from their competitors. However, with negative factors imposing risks, it is harder for a company to be efficient throughout its supply chain.
This can be related to Aptiv PLC, a global company, that was facing these difficulties in their SCM. Therefore, the developed work, in the scope of a six-month internship in the Global PC&L department at Aptiv Braga plant, had the objective of developing and implementing new measures in order to counteract the negative factors mentioned above. The objective of this work was to analyse all the critical materials for all Global Aptiv Plants and implement reactive and proactive measures to ensure OEM (Original Equipment Manufacturers) customer coverage.
Therefore, this work was based on an action research methodology, as the researcher was physically present with the team, in order to understand the causes that generated the problems and help introduce necessary changes to improve the situation. By using qualitative data collection methods, joint with the help of quantitative analysis, the researcher implemented measures to contribute to the department in order to ensure OEM customer coverage. The results highlight the contributions of the researcher in improving the management of critical materials, and how the implemented measures made a difference in ensuring all Aptiv customers were connected and received the products they demand.<br>Nos últimos anos, a indústria automóvel tem sido afetada negativamente por diversos fatores externos (escassez de matérias-primas, desastres naturais, o desempenho de fornecedores e crises pandémicas) que têm posto a gestão de cadeia de abastecimento (GCA) em risco. Nos mercados globais de hoje, uma GCA eficiente é vista como uma arma competitiva para que as empresas sejam um sucesso e se diferenciem dos seus concorrentes. No entanto, com estes fatores negativos impondo riscos, é mais difícil para uma empresa ser eficiente em toda a sua cadeia de abastecimento.
Tudo isto se relaciona com a Aptiv PLC, uma empresa global, que estava a enfrentar estas dificuldades na sua GCA. Por esta razão, o trabalho foi desenvolvido no âmbito de um estágio de seis meses no departamento de logística global na fábrica da Aptiv em Braga que teve como objetivo desenvolver e implementar novas medidas, de forma a contrariar os fatores negativos acima mencionados. Este trabalho teve como objetivo analisar todos os componentes críticos para todas as fábricas da Aptiv, ao nível global, e implementar medidas reativas e proativas para garantir a cobertura de clientes OEM (Original Equipment Manufacturing).
Portanto, este trabalho baseou-se numa metodologia de investigação-ação, visto que a investigadora esteve fisicamente presente com a equipa, a fim de compreender as causas que geravam os problemas e ajudar a introduzir as mudanças necessárias para melhorar a situação. A utilização de métodos de recolha de dados qualitativos, com a ajuda de análises quantitativas, permitiu a implementação de medidas para contribuir a garantia da cobertura de clientes OEM. Os resultados destacam as contribuições da investigadora na melhoria da gestão dos componentes críticos e na implementação de medidas que fizeram a diferença para garantir que todos os clientes Aptiv estivessem conectados.
2
Morais, Sara Lopes Paulino Gomes. "SPORTS 4 LIFE: maximização da cobertura territorial baseada em key account management." Master's thesis, 2014. http://hdl.handle.net/10071/9301.
Full textAbstract:
Este Projecto foca os principais passos inerentes à maximização da cobertura Comercial de um Território. Após um enquadramento contextual da temática, é proposta uma metodologia de suporte à Direcção Comercial com ferramentas de definição de prioridades estratégicas, abordagens a Clientes, cobertura de territórios, análise do papel dos actores ao longo do processo e enumeração de vários indicadores de performance.
A tese constrói-se sobre a apresentação do caso imaginário da Sports 4 Life Portugal – a sucursal de uma importante multinacional a operar no mercado de Desporto – que, após uma fase de reestruturação, vive o desafio de uma Estrutura Comercial com menos Vendedores para o mesmo número de Clientes. A resposta irá estar assente na abordagem Key Account Management e na teoria sobre a maximização da cobertura territorial.<br>This project focuses on the main steps involved in the Commercial coverage maximization of a territory. After a contextual framework of the theme, a methodology is proposed to support the Sales Manager with strategic priority setting tools, approaches to Customers, territory coverage, analysis of the role of stakeholders throughout the process and enumeration of various performance indicators.
The thesis is built over the presentation of the imaginary case of Sports 4 Life Portugal – the branch of a major multinational operating in the Sporting Goods market – which, after a phase of restructuration, faces the challenge of a Commercial structure with less Sales Representatives for the same number of Customers. The answer will be based on the Key Account Management approach and on the territorial coverage maximization theory.
3
Morrison, Rowena Dickins. "The New Caledonian written press and the politics of Kanak culture and identity : continuities and discontinuities in the discursive representation of three cultural events (1975-2005)." Phd thesis, 2011. http://hdl.handle.net/1885/151774.
Full textAbstract:
This thesis presents a comparative critical discourse analysis of the contemporaneous coverage in the New Caledonian written press of three significant cultural events: the M{u00E9}lan{u00E9}sia 2000 festival in 1975, the inauguration of the Centre Culturel Tjibaou in 1998 and the Mw{u00E2} K{u00E2} initiative from 2003 to 2005. Each of these events engaged a particular politics of Kanak culture and identity within New Caledonia's pluri-cultural society, which is internally divided over the question of decolonisation. Each event was oriented towards promoting significant socio-political changes within New Caledonian society as a whole, associated with the 'restitution' of Kanak culture and identity, Kanak indigeneity and sovereignty, and the political primacy of Kanak agency and legitimacy. The analysis presented in this thesis of the discursive representations in the local written press of these events demonstrates the latter's complex and contested nature, both within and beyond the Kanak community.
The thesis identifies a number of discursive strategies, each with significant political implications, which were mobilised by the local written press. These include the construction of Kanak culture, identity and 'custom' as either inherently political or, conversely, as a-political and politically irrelevant; the projection of particular models of social 'consensus' onto New Caledonian society as a whole; the selective attribution of agency; the construction and mobilisation of a hierarchically ordered binary opposition between 'authentic' and 'inauthentic'; the appropriation and reformulation of the discourse and politics of Kanak 'accueil'; the construction of particular historical narratives with their selective continuities and discontinuities.
The comparative critical discourse analysis of the local print-media coverage of the three events constituted by M{u00E9}lan{u00E9}sia 2000, the Centre Culturel Tjibaou and the Mw{u00E2} K{u00E2} illustrates the way in which certain discursive strategies can have ambivalent political effects, and have often been mobilised for highly divergent political ends. The analysis also demonstrates the print media's predominant resistance throughout the contemporary period to the most radical political implications (for questions of sovereignty and legitimacy in New Caledonia) of Kanak identity as indigenous and of certain Kanak 'customary' structures, processes and actions. Nevertheless, the analysis highlights that, as the local socio-political context has evolved, the politics of Kanak culture and identity mobilised through events such as M{u00E9}lan{u00E9}sia 2000, the Centre Culturel Tjibaou and the Mw{u00E2} K{u00E2} has become increasingly accepted and appropriated by the local written press, notwithstanding the fact that this acceptance and appropriation remains partial and strategic.
A consideration and comparison of the tensions and issues associated with these three events in their respective socio-political contexts, through an analysis of their contemporaneous treatment in the local written press, is also used to shed light on some of the questions associated with the 1998 Noumea Accord and the ongoing political and social debates to which it has given rise.
4
Gooley, Nathan John. "Evergreen, bank funding & liquidity management." Thesis, 2016. http://hdl.handle.net/1959.13/1310643.
Full textAbstract:
Research Doctorate - Doctorate of Business Administration (DBA)<br>Government mandated institutions in Australia and Canada have continuously progressed banking regulation throughout time by making gradual alterations to prudential frameworks and supervisory practices. This has included the prompt domestic adaptation of the three Basel accords. A main objective is to ensure banking organisations become more resilient to stresses that impact their capital and liquidity adequacy. Banking organisations are faced with the task of transforming their balance sheets and funding profiles to not only strengthen their balance sheets but to curb heighted liquidity costs that have been brought on by regulatory reform. A review of existing literature on the components of bank funding, liquidity and procyclicality recognises their significance in ensuring individual bank stability and the prevarication of broader systemic implications in the wider economy. This dissertation has examined the historical evolution of the regulatory environments in both Australia and Canada and compared the components of bank balance sheets that offer insights into their funding preference and liquidity holdings, and provide early indicators for procyclicality within the banking sector. It has also had the goal of developing existing research and knowledge of liquidity stresses within bank balance sheets. This research has endeavoured to further balance sheet innovation, through action research that has been carried out over a five year period, to provide banking organisations with options to alter their balance sheets in order to meet the Basel III package of reforms and better deal with liquidity pressures, such as those that were evident in many countries throughout the most recent financial crisis. A new methodology for balance sheet transformation under Basel III, “<i>evergreen</i>” is articulated, with a suite of evergreen asset and liability products and balance sheet exposures being assessed for impact and acceptance within the banking industry. Verification of the evergreen method is demonstrated by the banking industry including it within their strategy for future balance sheet innovation; banks designing and constructing evergreen capability; the regulator encompassing it within prudential standards; and widespread acceptance of evergreen by investors and other financial market participants. Whilst components of evergreen are increasingly becoming a greater part of the banking industry within Australia, it is recognised that the concepts and models of evergreen, are at a primary juncture in their development and require substantial additional focus and research. The usefulness of this dissertation will be established through the particulars of future research settings and must be appraised to the degree that it appears correct, original and apt. Regarding deposits, this dissertation finds that: the existence of voluntary deposit insurance schemes would allow the competitive landscape for retail deposits to become about more than just price; operational deposits are not immune from procyclical competition; Australian banks have a much greater appetite and tolerance for at-call deposit raising; liquidity regulation has permanently shifted the ‘market rate’ for deposit funding above its ‘natural rate’; and foreign currency deposit raising may lead to banks running unhedged positions or developing a larger reliance towards United States Dollars. For wholesale funding, it is observed that: liquidity regulation has increased the reliance of banks on domestic financial markets to fulfil their financing needs; the volume of short-dated prime bank paper being issued in Australia has declined where there are consequences for the Bank Bill Swap Rates; and large differentials in the semi/quarterly spread can substantially impact the profitability of banking book products. The domestic implementation of the Basel III package of reforms on liquidity in both Australia and Canada has, in many ways, imitated the historical approach taken towards bank capital regulation. This dissertation deducts that, as there is for capital, the concept of ‘regulatory’ and ’economic’ liquidity now exists. Furthermore, regulation has introduced a predisposition to government bonds, which may have unintended consequences for both government sponsored issuers and bank investors. Finally, procyclicality must be monitored and managed by the government sponsored institution tasked with the role of implementing monetary policy, rather than institutions that implement and enforce prudential regulation.
Books on the topic "Customer coverage"
1
Office, General Accounting. Social Security: Implications of extending mandatory coverage to state and local employees : report to the Chairman, Subcommittee on Social Security, Committee on Ways and Means, House of Representatives. The Office, 1998.
Find full text
3
Tosŏgwan, P'aju-si (Korea) Chungang, ed. P'aju DMZ ŭi oraedoen mirae, Changdan: P'aju DMZ mit yet Changdan chiyŏk irwŏn yŏksa minsok munhwa kirokhwa saŏp pogosŏ = Jangdan. P'aju-si Chungang Tosŏgwan, 2021.
Find full text
4
Rodrigues, Rejane Meireles Amaral. Memórias em disputa: Transformando modos de vida no sertão e na cidade. Paco Editorial, 2014.
Find full text
6
Santiago, Diana Isabel. El costumbrismo en la prensa puertorriqueña del siglo XIX. Editorial Pliegos, 2005.
Find full text
7
Santiago, Diana Isabel. El costumbrismo en la prensa puertorriqueña del siglo XIX. Editorial Pliegos, 2005.
Find full text
8
forskningsenhed, Rockwool fondens, ed. Træk af avisdebatten om de arbejdsløse: Fra 1950'erne til 1990'erne. Syddansk Universitetsforlag, 2008.
Find full text
9
Morita, Kenji. Edo no kawaraban: Shomin o nekkyōsaseta media no shōtai. Yōsensha, 2017.
Find full text
10
Hart, Cyril. Cornish oasis: A biographical chronical of the fishing village of Coverack, Cornwall. Lizard Press, 1990.
Find full textBook chapters on the topic "Customer coverage"
1
Zhang, Zhenzheng, and Wei Yan. "Gradual Coverage Site Selection Model for Rural Pickup Points Considering Customer Distribution." In Lecture Notes in Mechanical Engineering. Springer Nature Singapore, 2024. http://dx.doi.org/10.1007/978-981-97-0194-0_72.
Full text
2
Xu, Jianghong, Cherry Jiang, Yezun Qu, Wenting Zhong, and Zhiwang Gan. "Analysis and FP-Growth Algorithm Design on Discount Data of Department Store Members." In Proceeding of 2021 International Conference on Wireless Communications, Networking and Applications. Springer Nature Singapore, 2022. http://dx.doi.org/10.1007/978-981-19-2456-9_80.
Full textAbstract:
AbstractThis paper mainly studies the discount data of department store members. The researsh shows that the total supply of discounted goods and the number of reward points issued have the most significant relationship with customer activation rate, the increase of discount rate and coverage scale would increase the activation rate of inactive members and invalid members. The increase of the score rate may have a stronger incentive effect on active members, but it has no obvious incentive effect on inactive and ineffective members. In addition, by integrating the commodity records of each purchase, and analyzing association rules, commodity combinations with associated consumption relationships are obtained, and the analysis model of commodity portfolio association rules is established. This paper is mainly based on the data of the member information, the sale water meter, the member consumption detailed list, the merchandise information table, through the data processing and analysis, rejects the abnormal data, prepares for the following processing. By analyzing the characteristics of member consumption and the difference between member and non-member consumption, we can provide marketing suggestions for the store manager FP-growth Algorithm is designed to evaluate the purchasing power of members based on their gender, length of membership, age and consumption frequency, and each parameter of the model is explained, so as to improve the management level of the shopping mall. On this basis, Suggestions for promotional activities in shopping malls are given.
3
Klocke-Daffa, Sabine. "Caring for the future." In Saving and Being Safe Away from Home. transcript Verlag, 2024. http://dx.doi.org/10.14361/9783839471272-013.
Full textAbstract:
For the social insurance industry, Africa is considered to be a market of the future where "the scramble for African custom-ers" has just begun. With a share of more than 80 per cent of all insurance sales, the southern African countries of South Af-rica, Namibia and Botswana dominate the life insurance market. Namibia, though only a small country in respect to its popu-lation size, represents the "new targets" of insurers, where more life premiums than non-life premiums are sold and account-ed for more than US$1 billion of sales in 2021. Life insurance, including funeral coverage that provides for the entire family, has turned out to be a bestseller. Customers appear to have considerable confidence in their insurers and have found a way to merge company requirements, culture-specific preferences, and national inheritance laws. This contribution looks at the backdrop of increased sales and redirected monetary flows and argues that caring for the afterlife by way of formal life in-surance impacts not only informal support networks but also on notions of time and the relations between the living and the dead.
4
Singh, Juhi, Mandeep Mittal, and Sarla Pareek. "Customer Behavior Prediction using K-Means Clustering Algorithm." In Advances in Logistics, Operations, and Management Science. IGI Global, 2016. http://dx.doi.org/10.4018/978-1-4666-9888-8.ch013.
Full textAbstract:
Due to the increased availability of individual customer data, it is possible to predict customer buying pattern. Customers can be segmented using clustering algorithms based on various parameters such as Frequency, Recency and Monetary values (RFM). The data can further be analyzed to infer rules among two or more purchases of the customer. In this chapter we will present a clustering algorithm, enhanced k- means algorithm, which is based on k- means algorithm to divide customers into various segments. After segmentation, each segment is mined with the help of a priori algorithm to infer rules so that the customer's purchase behavior can be predicted. From large number of association rules with sufficient coverage, the customer's purchasing pattern can be predicted. Experiment on real database is implemented to evaluate the performance on effectiveness and utility of the approach. The results show that the proposed approach can gain a well insight into customers' segmentation and thus their behavior can be predicted.
5
Ebuzor, Jean. "Understanding Customer Perception of Cyber Attacks." In Advances in Hospitality, Tourism, and the Services Industry. IGI Global, 2024. http://dx.doi.org/10.4018/979-8-3693-2715-9.ch005.
Full textAbstract:
In this chapter, malware, phishing, denial of service, and social engineering tactics are explored as examples of cyber-attacks. It examines their effects on customers, including financial losses, identity theft, privacy violations, and reputational harm. Factors influencing customer perception, such as media coverage and individual experiences, are thematically reported alongside trust in organisations and implemented security measures. The chapter emphasises the importance of customer trust and confidence, highlighting communication, proactive security measures, and education. It also discusses how customers respond to cyber-attacks, such as reporting occurrences, changing their behaviour, and seeking professional help. Strategies for reducing client perceptions of cyber-attacks are also considered, like awareness campaigns within aviation, tourism, and hospitality sectors.
6
Lewis, Eugene J., and Ramona R. Cruz. "Healthcare Information Systems (HCIS) Customer Patient Advocacy." In Advances in Business Information Systems and Analytics. IGI Global, 2023. http://dx.doi.org/10.4018/979-8-3693-1970-3.ch007.
Full textAbstract:
The cyber health deficiencies from customer patient advocacy did not exist until September 2021. The exploratory research focuses on a recent conference advancing in healthcare equity through policy and practice from the lenses of the University of Washington Continuing Education Conference held on 19-20 October 2023. The conference consisted of professionals in the state of Washington who are physicians, nurses, and other medical personnel. It provided insights into the general trends and issues related to patient advocacy in the healthcare industry. In this research study, the authors discuss the statistical challenges and lack of aid in resolving disputes within healthcare providers, understanding insurance coverage, and ensuring that informed consent is obtained for medical procedures for prospective customers.
7
Xu, Xiong. "Herding in Crisis." In Advances in Marketing, Customer Relationship Management, and E-Services. IGI Global, 2024. https://doi.org/10.4018/979-8-3693-7827-4.ch005.
Full textAbstract:
This study investigates the impact of media coverage intensity, market volatility, investor sentiment, institutional investor activity, and regulatory announcements on market stability, incorporating the moderating effect of social network influence and the mediating effect of financial contagion. Using panel data regression and structural equation modeling, the research aims to provide a nuanced understanding of the dynamics influencing market stability. The findings reveal that media coverage intensity, investor sentiment, and regulatory announcements positively impact market stability, while market volatility negatively impacts it. Institutional investor activity also contributes positively to market stability. Furthermore, social network influence moderates these relationships, either amplifying or mitigating the impacts, and financial contagion mediates the effects, weakening the positive impacts.
8
Ndayizigamiye, Patrick, and Refiloe Gladys Khoase. "Analysing the Relationship Between SMME Geographic Coverage and E-Commerce Adoption." In Advances in Electronic Government, Digital Divide, and Regional Development. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-2983-6.ch008.
Full textAbstract:
This chapter examines South African SMMEs adoption of e-commerce. The chapter is concerned with four e-commerce adoption options: 1) customer payment by credit card through the SMME's website, 2) customer placing orders through the SMME's website, 3) providing customer services through the SMME's website, and 4) placing orders with suppliers over the internet. By using a sample of 400 conveniently sampled SMME owners, this chapter explores the adoption of the four e-commerce options in two geographic areas within South Africa, Durban and Pietermaritzburg. Specifically, the chapter seeks to establish the extent of the adoption of the four e-commerce options in both locations in relation to the SMMEs' business coverage. Findings revealed that although SMMEs from Durban and Pietermaritzburg have adopted all of the four e-commerce options to various degrees, such adoption is only significant for SMMEs whose business operations extend beyond the local level. Additionally, internet security was identified as a key impediment towards e-commerce adoption in both areas.
9
Abdallah Farah. "Postal Service Innovation: New Value Propositions to Enable International e-Commerce." In Global E-Governance Series. IOS Press, 2014. https://doi.org/10.3233/978-1-61499-395-7-80.
Full textAbstract:
Shipping is one of the most important barriers for the growth of international e-commerce. Current research focuses primarily on the role of postal operators in supporting domestic e-commerce and analyzes particular services covering a few aspects of the cross-border e-commerce value chain. This book chapter aims at analyzing the role of postal operators in supporting the growth of international e-commerce. It proposes and discusses four key value propositions of postal operators: 1) cost effective shipping services, 2) enhancing trust, 3) customer management, and 4) universal coverage. The chapter also identifies and analyses innovative postal services along the value chain of cross-border e-commerce, namely: access, payment, collection, transport, delivery, customer service, and return services. By the end of this chapter, executives from the e-commerce industry will have an understanding on how to better cooperate with postal operators to provide new value added services for customers. Postal operators' executives will also be invited to develop new global business models based on product innovation and service diversification adapted to the new needs of e-commerce customers.
10
Olubiyi, Timilehin Olasoji, Adedayo Olufemi Ogunberu, Omolade Sunday Adeyemi, Adekunle Oluwole Binuyo, Balraj Verma, and Bibin Xavier. "Customer Satisfaction in Indigenous Telecommunication Companies in Nigeria." In Enhancing Safety, Security, and Service in Organizations. IGI Global, 2025. https://doi.org/10.4018/979-8-3373-0482-3.ch009.
Full textAbstract:
Nigeria's telecommunication sector is strongly impacted by customer satisfaction and more so the sector is a competitive landscape where companies are vying to maintain their market share, ensure consumer satisfaction, and cultivate enduring service quality. Service quality is a major factor in determining customer satisfaction, especially regarding mobile service offerings, network reliability, data speed, and coverage. Therefore, this study examined the service quality and customer satisfaction of selected telecommunication firms in Nigeria. The study employed quantitative methods and survey research while the population for the study consisted of ninety-four service team members selected from three (3) telecommunication firms with the largest number of subscribers in Nigeria. The study concluded that service quality affects customer satisfaction of selected telecommunication firms in Nigeria. It was recommended that firms should place more effort into improving the quality of products and services to improve customer satisfaction and help reduce customer attrition.
Conference papers on the topic "Customer coverage"
1
Revnew, Steve. "The Myths about Mold: What Every Painting Contractor, and Customer, Should Know about Combating This Problem." In Paint and Coatings Expo (PACE) 2007. SSPC, 2007. https://doi.org/10.5006/s2007-00077.
Full textAbstract:
Abstract Widespread media coverage has made mold a concern for everyone from home and business owners to those in building construction. This presentation explains the facts and fiction of mold ― what it is, where it grows best and how to control it. The benefits of antimicrobial coatings are also explained. The goal of this presentation is to provide contractors with an understanding of mold and antimicrobial coatings that can be used to educate customers and ultimately increase profits. Objectives are to help painting contractors make informed decisions regarding mold, increase their understanding of antimicrobial coatings and provide them with solutions for addressing mold that meet their customers’ aesthetic expectations.
2
Schwindt, Peter D. D., Joonas Iivanainen, Tony R. Carter, et al. "Toward an Optically Pumped Magnetometer Magnetoencephalography System with Full Head Coverage." In CLEO: Science and Innovations. Optica Publishing Group, 2024. http://dx.doi.org/10.1364/cleo_si.2024.sm1r.1.
Full textAbstract:
We are developing optically pumped magnetometers (OPMs) to perform magnetoencephalography (MEG) with human subjects. Our custom-built four-channel sensors will be installed within a magnetically shielded room to form a 108-channel full-head array.
3
Kessler, Richard J., Rodney G. Powers, and Ivan R. Lasa. "Implementation of Advanced Electronic Techniques for Remote Monitoring of Cathodic Protection, Scour and Environmental Conditions for Marine Bridges in Florida." In CORROSION 2008. NACE International, 2008. https://doi.org/10.5006/c2008-08300.
Full textAbstract:
Abstract For over 20 years, the State of Florida has been using remote monitoring to verify the correct operation of cathodic protection systems. The demonstrated advantages of using remote monitoring have promoted the expansion of these systems to similarly monitor other conditions on the bridges on an “as needed” basis. Improvements in monitoring components, advancements in telemetry devices, and the expanding wireless communication coverage areas for faster data transmission speeds have allowed the internet to become a useful platform where the data can be transported, displayed and viewed by interested parties from various locations. This paper describes the implementation of a state-of the-art system that has been custom developed to meet the specific demands to monitor bridges in the State of Florida.
4
Yannou, Bernard, Jiliang Wang, Ndrianarilala Rianantsoa, et al. "Usage Coverage Model for Choice Modeling: Principles." In ASME 2009 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2009. http://dx.doi.org/10.1115/detc2009-87534.
Full textAbstract:
Accurately capturing the future demand for a given product is a hard task in today’s new product development initiatives. As customers become more market-savvy and markets continue fragment, current demand models could greatly benefit from exploiting the rich contextual information that exists in customers’ product usage. As such, we propose a Usage Coverage Model (UCM) as a more thorough means to quantify and capture customer demand by utilizing factors of usage context in order to inform an integrated engineering design and choice modeling approach. We start by presenting the principles of the UCM model: terms, definitions, variable classes and relation classes so as to obtain a common usage language. The usage model exhibits the ability to differentiate between individuals’ product performance experiences. With Discrete Choice Analysis, individuals’ performance with a given product is compared against that of competitive products, capturing individual customers’ choice behavior and thereby creating an effective model of product demand. As a demonstration of our methods, we apply our model in a case study regarding the general task of cutting a wood board with a jigsaw tool. We conclude by presenting the scope of future work for the case study and the contribution of the entire current and future work to the field as a whole.
5
Turner, Callaway, Scott Ferguson, and Joseph Donndelinger. "Exploring Heterogeneity of Customer Preference to Balance Commonality and Market Coverage." In ASME 2011 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2011. http://dx.doi.org/10.1115/detc2011-48581.
Full textAbstract:
Offering increased variety in a market is one method of capturing greater market share. However, we generally observe diminishing marginal returns in share as the size of the product line is increased. Leveraging commonality is a means of offsetting this constraint as it leads to reductions in manufacturing costs and build complexity. Product platforms strive to capitalize on the naturally occurring phenomena that yield commonality in a product line. The structure of design variable values of individually optimized products create opportunities for commonality in a bottom-up platform, while a top-down platform discovers opportunities for commonality through similarity in customer preferences. This paper explores the effect of changing the number of products, and commonality between those products, on market share. Results from designing a varying number of products independently are leveraged to create a bottom-up product platform. A top-down product platform approach based on a heterogeneous discrete choice model and a multiobjective genetic algorithm is presented that allow commonality decisions and product configuration to occur simultaneously. Using the platforming techniques presented in this paper, it is shown that the top-down platforming approach allows for more well-informed platformed design by providing knowledge of the tradeoff between commonality and market share.
6
Petrík, Vladimír. "Improving Compliance and Sales Cooperation in Banks: a Preliminary Study." In Konfrence doktorandů. Vysoká škola finanční a správní, 2023. http://dx.doi.org/10.37355/kd-2023-07.
Full textAbstract:
The aim of the paper is to characterize interdepartmental Compliance – Sales relationships while servicing external customers and explore a potential for improving it in financial institutions in literature and practice of Czech Republic. The paper utilizes mainly exploratory qualitative research. Methods are literature review and qualitative context analysis for semi-structured interviews with 7 employees of 7 banks in Czech Republic. The results indicates that sales department is in the position of internal customer within a cooperation with compliance department. This cooperation might be improved by six sigma (and related) project as a current cooperation does not take in consideration sales requirements for this cooperation with compliance department in sufficient manner. Literature review indicated the Research opportunity consisting of not sufficient coverage of financial services by DFSS methodology. Research opportunity is apparent.
7
Lin, Kangcheng, and Harrison Kim. "Investigate Customer Preferences Using Online Video Reviews - Preliminary Results." In ASME 2023 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2023. http://dx.doi.org/10.1115/detc2023-115206.
Full textAbstract:
Abstract The wealth of online reviews has grown exponentially, attracting the attention of many researchers who recognize their potential as a valuable source of customer feedback. Leveraging online reviews enables product designers to gain a deeper understanding of customer preferences and make informed decisions to improve product design. Traditionally, the major source of online reviews comes from e-commerce websites, such as Amazon and eBay. However, as social media platforms gain popularity, video reviews from these platforms are becoming an increasingly important source of customer feedback. Video reviews have several advantages over traditional textual reviews. They are more comprehensive, less likely to be fake, have greater coverage of the customer base, and contain more interaction in the form of comments. The paper presents a four-stage methodology to analyze video reviews from social media platforms as an alternative source of customer feedback. This involves collecting and preprocessing video reviews, extracting product features using latent Dirichlet allocation (LDA) models, analyzing sentiment using the valence aware dictionary and sentiment reasoner (VADER) package, and computing feature importance using SHAP values. To the best knowledge of the authors, very few literatures have investigated the feasibility of using video reviews as a substitute for traditional online reviews. Therefore, this paper contributes to the growing literature by demonstrating the viability of video reviews as an alternative source of online reviews to understand customer preferences and their implications for engineering design.
8
Otto, Kevin N. "Forming Product Design Specifications." In ASME 1996 Design Engineering Technical Conferences and Computers in Engineering Conference. American Society of Mechanical Engineers, 1996. http://dx.doi.org/10.1115/96-detc/dtm-1517.
Full textAbstract:
Abstract Design teams commonly form quantitative functional specification lists that define performance targets for a product. Meeting these specifications ensures that the customer needs are satisfied. A central difficulty is to identify the relevant metrics to use as specifications. A working methodology is presented here to establish relevant, quantitative, measurable performance specifications. To start, customer needs, their importances, and the customer use patterns are gathered for the product. Voice-of-the-customer methods are augmented to distinguish no-compromise constraints that must be met. Next, a design is analyzed to establish a representative function structure, applying Pahl and Beitz’s systematic design approach. An optimal function structure can now be defined by a condition of simultaneous maximum simplicity and comprehensive coverage of the gathered customer needs. The function structure can then be used as a list over which specifications are to be made, with at least one specification per sub-function. Having a rational function structure allows a team to more easily determine variables on which to make specifications. A team can then use the House of Quality to document and form consensus over these specifications in the typical way.
9
Mukherjee, Dilip K. "Manufacturers’ Role in the Power Industry." In ASME Turbo Expo 2000: Power for Land, Sea, and Air. American Society of Mechanical Engineers, 2000. http://dx.doi.org/10.1115/2000-gt-0186.
Full textAbstract:
This paper discusses the transformation which the power industry is presently undergoing and its impact on manufacturers’ business. The key success factors for a Manufacturer in today’s market are: • Global market coverage with local customer services • Broad portfolio of products and solutions • Economy of scale and cost efficiency • Substantial R&D resources for the technology race Significant challenges exist for the manufacturers to fulfil the requirements, especially those relating to the proper organisational set-up, the right product and the required R&D program.
10
Rahardjo, Johan, Socorro Miller, Leo Lopez, and Steve L. Williams. "Developing a More Inclusive System Level ESD Characterization Methodology." In ISTFA 2005. ASM International, 2005. http://dx.doi.org/10.31399/asm.cp.istfa2005p0151.
Full textAbstract:
Abstract ESD (Electrostatic Discharge) has become an increasing problem on electronic devices. The electronics industry is always looking for ways to improve the reliability of electronic devices by enhancing their test methods. The industry has found that the current ESD test methods do not encompass all possible scenarios to which electronic devices are exposed at the customer site. This paper describes a novel method to bridge the gap between current system level ESD specifications and customer real world situations. Field failure investigations led us to discover a new customer situation where ESD is induced on a computer system through a peripheral/cable that is already attached (different than hot-plug event). To simulate this scenario, ESD was injected directly into the signal pins of the bus being tested, creating what we call the DCD (Direct Contact Discharge) test methodology. This paper compares DCD against the current ESD standards and demonstrates that introducing DCD into the current ESD testing methodology will significantly lower the system field failures. DCD is not a replacement for current ESD testing practices in the industry; DCD is a complement that allows a more inclusive ESD test coverage
Reports on the topic "Customer coverage"
1
Frish. PR-319-084511-R01 Advanced Development of Proactive Infrasonic Gas Pipeline Evaluation Network (PIGPEN). Pipeline Research Council International, Inc. (PRCI), 2014. http://dx.doi.org/10.55274/r0010816.
Full textAbstract:
A third party damage prevention warning system must have the following important attributes; the ability to accurately detect excavating activity in dense, noisy and high traffic areas, low maintenance requirements, be relatively easy to install, provide 24/7 coverage, and exhibit a low rate of false alarms. Systems that detect and quickly notify of encroachment or insufficient practices near gas pipelines would enable pipeline operators to take actions to avoid damage incidents. Early warning provides pipeline owners the ability to respond to an intrusion in time to prevent pipeline damage, and preclude incurring the additional cost and risk of repairs. The pipeline intrusion warning system being developed in this project addresses this need. Its benefits will include: 1) increased safety, 2) reduced number of third party damages to pipelines, 3) reduced system downtime and customer disruption, 4) reduced costs of damage repair, 5) improved communication between the equipment operators and the utility operators, and 6) longer life and improved integrity of the pipeline infrastructure. This report summarizes and documents a program completed by Physical Sciences Inc., Heath Consultants, American Innovations Inc. and NYSEARCH/Northeast Gas Association with co-funding from the US Department of Transportation Pipeline and Hazardous Materials Safety Administration (PHMSA) and the Pipeline Research Council International (PRCI-Year 1 only). The report is also available from DOT PHMSA Contract # DTPH56-08-T-000019
2
Kawecka-Wyrzykowska, Elzbieta. How to Establish the Customs Union?: Experience of the European Communities. Inter-American Development Bank, 2005. http://dx.doi.org/10.18235/0006753.
Full textAbstract:
This presentation was commissioned by the Trade and Integration Network of the Regional Policy Dialogue for the Subregional Central America Meeting celebrated on June 13th and 14th, 2005 in San Salvador, El Salvador. This presentation covers the common customs tariff (CCT); other barriers on imports; trade coverage and trade liberalization in the Customs Union (CU);and experience of Poland joining the European Union (EU).