Relevant bibliographies by topics / Customer Dimension

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Customer Dimension'

Author: Grafiati
Published: 4 June 2025
Last updated: 1 August 2025

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Journal articles on the topic "Customer Dimension"

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Nangpiire, Clement, Abdul-Aziz Dawdi, Fatimah Zaharawu Shahadu, Mohammed Majeed, and Zaruk Narsam Salifu. "The Effects of Sustainable Hospitality Supply Chain on Customer Satisfaction and Customer Repurchase Intentions." Journal of Law and Sustainable Development 12, no. 1 (2024): e2605. http://dx.doi.org/10.55908/sdgs.v12i1.2605.

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Purpose: Sustainability is seen as an activity that promotes organizational growth through customer satisfaction. The current trend suggests that customers have high concerns about sustainability in the hospitality sector. The focused of this study looked into the sustainable hospitality supply chain impact on customer satisfaction and customer repurchase of hospitality services. Methods: Utilizing data obtained from customers patronizing any of the hospitality services (hotels accommodation, conferences and restaurants) in Ghana. The study focused on validating and testing a hypothesized mode
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Hudson, Jay T., Bridget K. Behe, Harry G. Ponder, and William E. Barricks. "Consumer Perceptions and Expectations of Garden Center Product and Service Quality." Journal of Environmental Horticulture 15, no. 1 (1997): 12–15. http://dx.doi.org/10.24266/0738-2898-15.1.12.

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Abstract We compared consumers' product and service quality perceptions and expectations from five traditional garden centers (TGC) and three non-traditional garden center outlets (NTO) in Charlotte, NC. Customers from both outlets had similar expectations of service and product quality. However, TGCs better met customer expectations with higher perceptions scores and smaller gap scores. Service quality gaps were the difference between customer perceptions and expectations. Gaps were identified for both outlets on four of five service quality dimensions and for the single product quality dimen
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Amorim, Marlene, Maria João Rosa, and Sandra Santos. "Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services." Organizacija 47, no. 3 (2014): 166–75. http://dx.doi.org/10.2478/orga-2014-0015.

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AbstractBackground and Purpose – In this study we investigate determinants of customers’ quality perceptions in service processes which involve customer participation and customer to customer interaction (CCI). Building on existing multidimensional approaches to service quality we explore relevant quality aspects for related to the performance customer participation and CCI.Design/Methodology/Approach – The study builds on focus groups conduct with employees and customers of a leading provider of educational and science services, which offered a portfolio of service activities requiring very d
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Liu, Chunting, Shanshan Wang, and Guozhu Jia. "Exploring E-Commerce Big Data and Customer-Perceived Value: An Empirical Study on Chinese Online Customers." Sustainability 12, no. 20 (2020): 8649. http://dx.doi.org/10.3390/su12208649.

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The purpose of this study is to make good use of the massive amount of online user comment data to explore and analyze the dimensions of customer-perceived value and the importance of each dimension, given the background of China’s huge e-commerce market. We compiled a web crawler program to collect online comment data from online reviews. The crawled data were pre-processed and content analysis were performed. A customer-perceived value dictionary was constructed based on the extraction of frequent terms, literature review, and expert opinions. We re-identified the dimensions of customer-perc
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Dionisius Hardin and Nur Nawaningtyas. "Analisa Kepuasan Pelanggan terhadap Kualitas Pelayanan pada PT Tj Bros dengan Metode SERVQUAL (Service Quality)." Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika 3, no. 1 (2024): 55–65. https://doi.org/10.61132/merkurius.v3i1.589.

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This study aims to evaluate the service quality of PT TJ Bros using the SERVQUAL method, which includes five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. Data were collected through a Likert-scale questionnaire from 50 active customers selected using purposive sampling. The analysis measured the gap between customer expectations and their perceptions of the company's services.The findings indicate that all service dimensions exhibit negative gaps, meaning the service quality does not fully meet customer expectations. The responsiveness dimension shows the large
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Noraga, Gilang Bhirawa, Dadang Sudirno, and Hani Sri Mulyani. "Analisis Kualitas Pelayanan Dengan Menggunakan Metode Servqual (Studi Kasus Internet Service Provider PT Giandra Saka Media)." Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan 5, no. 2 (2024): 17–29. https://doi.org/10.31949/entrepreneur.v5i2.7124.

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Customer satisfaction is something that is very important for service companies. This research aims to measure customer satisfaction with the Internet Service Provider PT Giandara Saka Media (Gisaka Media). The method used in this research is the Servqual method and the Cartesian diagram model. In general, the quality of service at the Internet Service Provider PT Giandara Saka Media (Gisaka Media) still does not fully meet customer expectations, because the gap value for each dimension is still negative (-), the largest gap is in the Assurance Dimension and the smallest is in the Empathy dime
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Tho’in, Muhammad. "Pengaruh Faktor-faktor Kualitas Jasa terhadap Kepuasan Nasabah di Baitul Mal Wat Tamwil (BMT) Tekun Karanggede Boyolali." Muqtasid: Jurnal Ekonomi dan Perbankan Syariah 2, no. 1 (2011): 73. http://dx.doi.org/10.18326/muqtasid.v2i1.73-89.

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This study aims to determine (1) Is there a significant effect of service quality that consists of tangible, reliability, responsiveness, assurance, and empathy towards customer satisfaction.2 ) Factors of service quality dimensions of the most dominant. The results showed that: (1) There is a significant influence of the quality of service which consists of tangible, reliability, responsiveness, assurance, and empathy towards customer satisfaction. This is evident from the results of regression analysis is to obtain the value Fhitung > Ftabel (30,744 > 2,45) on a significance level of 5
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Prasetya, Syarief Gerald. "PENGARUH PELAYANAN PINJAMAN KREDIT TERHADAP KEPUTUSAN MEMBELI PADA PT. BESS FINANCE CABANG LEUWILIANG BOGOR." Jurnal Ilmiah Binaniaga 9, no. 1B (2019): 75. http://dx.doi.org/10.33062/jib.v9i1b.333.

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Quality of care is the central point for service companies because it will mempengruhi customer satisfaction. It is intended that all the goods or services being offered will have a good place in the eyes of society. Customer satisfaction will occur if service quality is good, where good service quality includes five dimensions of service quality, namely: physical evidence (tangible), reliability (realibility), responsiveness (responsiveness), assurance (assurance), several benefits, including relationships between the company and its customers to be harmonious, allowing repurchase and creatio
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Shrestha, Purna Man. "Impact of Service Quality on Customer Satisfaction and Loyalty." Management Dynamics 24, no. 2 (2021): 71–80. http://dx.doi.org/10.3126/md.v24i2.50041.

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This paper has analyzed the impact of service quality on customer satisfaction and customer loyalty of NTC. For this purpose, this paper has used five dimensions of service quality - tangibles, reliability, assurance, empathy and responsiveness, as proposed by Parasuraman, Berry and Zeithaml (1991). The required data for the study has been collected using a structured questionnaire from the customer of NTC of Surkhet Valley. Using the multiple regression analysis, this paper finds the significant positive impact of all the service quality dimensions on customer satisfaction and loyalty. Furthe
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Fermayani, Riche, Romi Rianto Harahap, and Ega Danu Gusti. "Analisis Perbandingan Kepuasan Nasabah Sebelum dan Saat Diberlakukannya Pembatasan Sosial Berskala Besar Pada Bank Nagari." Jurnal Ecogen 5, no. 2 (2022): 237. http://dx.doi.org/10.24036/jmpe.v5i2.12879.

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This study objectives to analyze the comparison of customer satisfaction before and during lockdown at Bank Nagari Main Branch Padang. Samples of this studied were 100 respondens who were customers of Bank Nagari in Padang. Analysis used the paired sample t test with results conclude for the customer satisfaction variable, explain a difference in customer satisfaction before and during lockdown as indicated the value of significancy is 0.000 < 0.05. The customer satisfaction variable can be concluded that there is a difference in customer satisfaction based on the dimensions of tangible bef
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Dissertations / Theses on the topic "Customer Dimension"

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Van, der Merwe Samatha Michelle. "The impact of electronic service quality dimension on customer satisfaction." Thesis, Nelson Mandela Metropolitan University, 2010. http://hdl.handle.net/10948/1367.

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Online purchasing is becoming increasingly common as a purchasing mode. At the onset of e-commerce it was thought that success was guaranteed merely by being present on the internet and offering low prices. Currently customer service has proved itself to be a key element for achieving good results in a website (Zeithaml, Parasuraman & Malhotra, 2002b). In this context, the study of commercial website quality has emerged as an area of strategic importance. As in traditional stores, service quality and customer satisfaction seem to play vital roles in the success and survival of Internet sites.
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Baca, David Ray. "Dimensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers." Texas A&M University, 2006. http://hdl.handle.net/1969.1/4720.

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When a service transaction occurs between a service provider and a customer there are dimensions of that transaction that are essential to making the customer feel satisfied with the transaction. Zeithaml, Parasuraman and Berry measured those dimensions for transactions that occur between the service provider and an external customer with a survey tool named SERVQUAL. It is theorized that for the external customer to be satisfied with the service transaction, the employees of the service provider must also be satisfied with transactions between the employees, or internal service quality. Those
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Nelson, Petter. "A model to measure and increase customer perceived relationship quality: A case study." Thesis, Linnéuniversitetet, Institutionen för teknik, TEK, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-11122.

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The competitive market of today is characterized by globalization, increased demands from customers and similarities of products and services. High demands are thus put on organizations ability of differentiating themselves from competitors acting on the same market. Within this area, the customer relationship itself has turned out being an efficient tool. In addition, a high quality customer relationship is considered as an important factor when creating loyal customers, growth, profitability and competitive advantages. In order to reach high quality customer relationships, an ability of iden
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Hussain, Mushtaq, and Pratibha Ranabhat. "Influence of service and product quality on customer retention, A Swedish grocery store." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-14762.

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Aim: The aim of this study is to examine and compare the importance of services and products in grocery store and to study the effects of services and products on customer retention. Method: This study is quantitative and data is collected by conducting a survey. Primary data is collected through questionnaires by visiting the stores in two cities of Sweden, namely Bollnäs and Gävle. In order to study the importance of service and products, importance scale is used in the questionnaire. Comparative analysis is used to analyze the data. Results & Conclusions: The results show that customers
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Smedley, Lisa. "Customer Perceived Value of Credit Card Rewards : A study on Canadian Consumers." Thesis, Högskolan i Gävle, Akademin för utbildning och ekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-13865.

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Abstract Title: Customer Perceived Value of Credit Card Rewards - A study on Canadian Consumers Level: Final assignment for Bachelor’s Degree in Business Administration Author: Lisa Smedley Supervisor: Jonas Kågström Date: 2013 - January Aim: The aim of this study is to investigate what influences Customer Perceived Value; where Canadian consumers’ preferences lie in terms of rewards in the Canadian credit card industry. Method: After researching previous studies and determining what constructs have been utilized prior on similar research topics, I implement a quantitative, and t
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Berglund, Klara, and Per Christensson. "Applicering av kundorderpunktsmodeller på utbildningar inom en konsultverksamhet." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-27668.

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Syfte – Examensarbetets syfte  är att beskriva utvecklingsprocessen för utbildningar inom en konsultverksamhet utifrån kundorderpunktsmodeller som används inom tillverkande verksamheter. Syftet har brutits ned i två delmål: Delmål: Att beskriva utvecklingsprocessen för utbildningar inom en konsultverksamhet. Delmål: Att placera in utvecklingsprocessen för utbildningar i kundorder­punkts­modellerna. Metod – För att uppfylla examensarbetets syfte genomfördes en fallstudie på teknikkonsultföretaget Combitech AB i Jönköping. För att ge en grund till det teoretiska ramverket gjordes en litteratur
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Kazemi, Ali. "Etude des relations entre les dimensions de la qualité de service du point de vente, l'image de l'enseigne, la satisfaction des clients et la fidélité : un modèle pour une chaîne de distribution iranienne." Thesis, Bordeaux 4, 2011. http://www.theses.fr/2011BOR40063/document.

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Aujourd'hui l'image de marque des chaînes de distribution est un élément central deleur succès. La plupart d'entre elle ont des programmes destinés à mesurer lesdifférentes dimensions de leur performance au niveau du point de vente, de lasatisfaction de leur client, de la qualité de leur relation-client et de leur image demarque.Ces facteurs sont supposés contribuer à la fidélité des clients. La question est d'enconnaître le poids relatif. L'objet de cette recherche est d'en proposer un modèleintégré et d'en tester la valeur empirique, dans le cas d'une chaîne de distributioniranienne, sur la
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Abele, Karin P. N. "Customer equity : dimensions and realisation process." Thesis, De Montfort University, 2009. http://hdl.handle.net/2086/2390.

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A number of researcher and practitioners have identified a dramatic increase in competition and market transparency as the driving force behind the decline in customer loyalty in the financial services sector (e.g. Caruana, 2002). However, the costs for selling a product to a new customer are much higher than the costs for selling the same product to an existing customer, particularly when the customer is loyal to the company (Duffy, 2003). Due to these facts, strengthening customer relationships is necessary to achieve higher customer equity. Blodgett (2000) claims that the successful impleme
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Lu, Phuc Hong, and Ian Lukoma. "Customer Satisfaction towards Retailers : ICA, ICA NÄRA and COOP FORUM." Thesis, Högskolan på Gotland, Institutionen för humaniora och samhällsvetenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-1005.

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In the midst of stiff and fierce competition and increased number of grocery retail outlets providing a variety of products, customers have become accustomed to patronizing multiple outlets. Retailers have recognized this trend and are of the view that customer satisfaction plays a role in the success of business strategies. Therefore it has become important for grocery retail stores to try and manage customer satisfaction. This paper was thus developed to investigate the satisfaction levels of customers in supermarkets. Data was collected from three supermarkets in Visby, Gotland. The study e
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Ab, Wahab Norailis. "Dimensions of service quality and service climate : a study of bank customers and employees in four local Malaysian banks." Thesis, University of Stirling, 2009. http://hdl.handle.net/1893/1297.

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In spite of the rapid growth and internalization of banking services in particular, managers first need to correctly identify the antecedents of what the local consumer perceives as service quality and its link to service climate, thus the strengths of this relationship would be beneficial as a global competitive tool. Although significant studies had been done regarding issues and factors contributing to service quality and service climate in the banking industry, very little has been published regarding the connection between perceptions of these dimensions. The purpose of this study is to d
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Books on the topic "Customer Dimension"

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Barnes, Andrew E. The social dimension of piety. Paulist Press, 1994.

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Baumeister, Roy F. The social dimension of sex. Allyn and Bacon, 2001.

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Ian, McAllister, and Graetz Brian 1953-, eds. Dimensions of Australian society. 3rd ed. Palgrave Macmillan, 2010.

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Carrefour d'histoire religieuse (France). Université d'été. L' Europe: Ses dimensions religieuses. Centre régional d'histoire des mentalités, Université Paul Valéry, 1998.

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Graetz, Brian. Dimensions of Australian society. 2nd ed. Macmillan Education, 1994.

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Olyan, Saul M. Biblical mourning: Ritual and social dimensions. Oxford University Press, 2004.

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Sahay, Keshari N. Social anthropology in India: Some fascinating and unexplored dimensions. Commonwealth Publishers, 1999.

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R, Sutton Constance, and Chaney Elsa, eds. Caribbean life in New York City: Sociocultural dimensions. Center for Migration Studies of New York, 1987.

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Annapuranam, Karuppannan. Cultural dimension of women's health across social groups in Chennai. Institute for Social and Economic Change, 2017.

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Ojukwu, Wilfred Ifedili. Anthropological and sociological dimensions of polygamy in Nigeria. Zion Castle, 2008.

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Book chapters on the topic "Customer Dimension"

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Staudacher, Jörg. "Dimension 4: Customer Management." In Kundenorientierung. Springer Fachmedien Wiesbaden, 2021. http://dx.doi.org/10.1007/978-3-658-20176-0_6.

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Staudacher, Jörg. "Dimension 2: Customer-centric Transformation." In Kundenorientierung. Springer Fachmedien Wiesbaden, 2021. http://dx.doi.org/10.1007/978-3-658-20176-0_4.

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Kärkkäinen, Hannu, Henk Jan Pels, and Anneli Silventoinen. "Defining the Customer Dimension of PLM Maturity." In Product Lifecycle Management. Towards Knowledge-Rich Enterprises. Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-35758-9_56.

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Staudacher, Jörg. "Dimension 1: Customer Value-based Decision Making." In Kundenorientierung. Springer Fachmedien Wiesbaden, 2021. http://dx.doi.org/10.1007/978-3-658-20176-0_3.

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Banikema, Annie Stéphanie, and Dhruv Bhatli. "Consumers’ Propensity to Resist: The Volitive Dimension of Consumer Resistant Behaviors." In The Customer is NOT Always Right? Marketing Orientationsin a Dynamic Business World. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-50008-9_54.

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Czinkota, Michael. "The Role of Honor as a Key Global Marketing Dimension for Business and Academia." In Back to the Future: Using Marketing Basics to Provide Customer Value. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-66023-3_11.

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Ravikumar, Jeevarathinam, and Ramjee Prasad. "Adding a New Dimension to Customer Experience, the Reality of 6th Sense – 5G and Beyond." In 5G Outlook – Innovations and Applications. River Publishers, 2022. http://dx.doi.org/10.1201/9781003336860-5.

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Wong, Steven, and Tiurida Lily Anita. "E-Service Quality Dimension and Their Effect on E-Customer Satisfaction in AIRBNB Website Services." In Navigating the Technological Tide: The Evolution and Challenges of Business Model Innovation. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-67434-1_21.

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Sima, Violeta, and Ileana Georgiana Gheorghe. "Green Customer Satisfaction." In Green Business. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-7915-1.ch008.

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This chapter aims to identify those factors that determine green consumer satisfaction, having as the emerging point the definition of consumer behavior and the concept of sustainable development. The authors propose a new approach of the dimensions of the evaluation model for customer satisfaction including a new one, called The Green Dimension. An important goal is identifying the drivers of the consumer purchasing. The authors identify three main specific levels of the green dimension of customer satisfaction. They are related to: Company, Product/Service, and Price. Then some consideration
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Sima, Violeta, and Ileana Georgiana Gheorghe. "Green Customer Satisfaction." In Green Economic Structures in Modern Business and Society. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8219-1.ch004.

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This chapter aims to identify those factors that determine green consumer satisfaction, having as the emerging point the definition of consumer behavior and the concept of sustainable development. The authors propose a new approach of the dimensions of the evaluation model for customer satisfaction including a new one, called The Green Dimension. An important goal is identifying the drivers of the consumer purchasing. The authors identify three main specific levels of the green dimension of customer satisfaction. They are related to: Company, Product/Service, and Price. Then some consideration
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Conference papers on the topic "Customer Dimension"

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Söderberg, Rikard. "Tolerance Allocation Considering Customer and Manufacturer Objectives." In ASME 1993 Design Technical Conferences. American Society of Mechanical Engineers, 1993. http://dx.doi.org/10.1115/detc1993-0387.

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Abstract Involving customer values in the design process is necessary for improving the total quality of a product This paper presents the basic ideas for a method that allows tolerances to be assigned to dimensions in a tolerance chain with regard to both customer and manufacturer objectives. The method uses an extended “quality loss function” to consider customer objectives. The total life of a component is here focused, representing one important aspect of quality. A minimum manufacturing cost function for the tolerance of a critical dimension, dependent on a number of manufactured componen
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Balikel, Ali Eren. "The Impact of Corporate Social Responsibility on Brand Perception: A Study on the Food and Beverage Sector in Turkey." In Multidisciplinary International Scientific Conference: „Sustainable Development: Modern Trends and Challenges“. Kutaisi University, 2024. https://doi.org/10.52244/c.2024.11.12.

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The aim of this study is to investigate the effects of corporate social responsibility strategies on brand perception within the food and beverage sector in Turkey. The population of this study consists of consumers in Turkey. 385 people participated in this study and the convenience sampling method was used. A survey was conducted for this research. The relationships between CSR dimensions and Brand Perception dimensions were examined using correlation and regression analyses. According to the correlation analysis results, there is a positive and statistically significant relationship between
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Wang Wen-xing. "Customer Participation—An important dimension in tourism service innovation." In 2010 2nd International Conference on Information Science and Engineering (ICISE). IEEE, 2010. http://dx.doi.org/10.1109/icise.2010.5691835.

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Astria, Nikita, and Rahma Wahdiniwaty. "The Effect of Trust Dimension Towards E-Commerce Customer Participation." In Proceedings of the International Conference on Business, Economic, Social Science, and Humanities – Economics, Business and Management Track (ICOBEST-EBM 2019). Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.200108.031.

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Sontaite-Petkeviciene, Migle. "Customer-based brand equity creation for online grocery stores." In Research for Rural Development 2020. Latvia University of Life Sciences and Technologies, 2020. http://dx.doi.org/10.22616/rrd.26.2020.029.

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Given the growing worldwide tendencies of online shopping and increasing popularity of online grocery shopping, building customer-based brand equity for online grocery stores is gaining its popularity among business owners and marketers. Building good customer-based brand equity is considered to be one of the crucial goals for online businesses that leads to successful competition and good customer experience. The aim of this research is to determine customer-based brand equity dimensions for online grocery stores. To reach the aim, this paper adopts analysis and synthesis of scientific and pr
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Na, Han, and Ji Xiangjun. "Study on the Constitution Dimension of Customer Value under E-Commerce." In 2010 International Conference on Electrical and Control Engineering (ICECE). IEEE, 2010. http://dx.doi.org/10.1109/icece.2010.744.

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Hadiyan, Iqbal, Achmad Nizar Hidayanto, and Satrio Baskoro Yudhoatmojo. "DISCOVERY OF CUSTOMER SATISFACTION DIMENSION FROM TWEETS USING LATENT DIRICHLET ALLOCATION." In International Conference Web Based Communities and Social Media 2019. IADIS Press, 2019. http://dx.doi.org/10.33965/wbc2019_201908l034.

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Birgün, Semra, and Sudi Apak. "Improvement of the Corporate Loan Process in the Turkish Banking Sector: A Model." In International Conference on Eurasian Economies. Eurasian Economists Association, 2016. http://dx.doi.org/10.36880/c07.01508.

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The aim of the present study is to develop a model for the integration of lean thinking into the corporate loan process with a special focus on the utilization of the value stream mapping technique. In line with this aim the study proposes a three-legged model specifically for the corporate loan processes of banks in Turkey as a developing country pursuing to integrate into the global financial world. The three dimensions included in the model are operational dimension, staff dimension and customer experience dimension. The study argues that by applying the proposed model based on the lean six
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Singh, Khushwant, Larisa Mistrean, Yudhvir Singh, Dheer Dhwaj Barak, and Parashar Abhishek. "Fraud Prevention in Digital Payment Systems and Cybersecurity Education for Customers of Nationalized Financial Institutions." In International Scientific Conference ”Development Through Research and Innovation - 2023”, 4nd Edition. Academy of Economic Studies of Moldova, 2024. http://dx.doi.org/10.53486/dri2023.08.

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Information Technology and infrastructural development-based technology has taken important part and different dimension in building the future of Indian Financial System, especially in transition from tradition banking method to E-Banking services. One of the important reasons why this transition took place is because of time and convenience which caters the needs of customers in ease of transacting their accounts anywhere and at any time. Since, increased in the number of online transactions has pave the way to increased online frauds and hacking. In the present scenario cyber security and p
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Munar, Antoni, and Esteban Chiner. "Know your customer from Twitter contacts: automatic discrimination of peers contacts from news sources." In CARMA 2016 - 1st International Conference on Advanced Research Methods and Analytics. Universitat Politècnica València, 2016. http://dx.doi.org/10.4995/carma2016.2016.3597.

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Know your customer is a core element of any customer relationship management system for mass service organizations. The emergence of social networking services has provided a radically new dimension, creating a more personalized, deeper, ubiquitous and almost real time relation with customers. At the same time, some of the more widespread social network platforms seem to be evolving not only as social networks between individuals but also as mass information distribution media. When knowing your customer through social networking services, it may be of interest to disambiguate which part of th
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Reports on the topic "Customer Dimension"

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Graziano, Alejandro, Christian Volpe Martincus, and Jerónimo Carballo. Customs. Inter-American Development Bank, 2016. http://dx.doi.org/10.18235/0011743.

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In this paper, we estimate the effects of custom-related delays on firms'exports. In so doing, we use a unique dataset that consists of the universe of Uruguay's export transactions over the period 2002-2011 and includes precise information on the actual time it took for each of these transactions to go through customs. We account for potential endogeneity of these processing times by exploiting the conditional random allocation of shipments to different verification channels associated with the use of riskbased control procedures. Results suggest that delays have a significant negative impact
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Henn, Soeren J., Gauthier Marchais, Christian Mastaki Mugaruka, and Raúl Sánchez de la Sierra. Indirect Rule: Armed Groups and Customary Chiefs in Eastern DRC. Institute of Development Studies, 2024. http://dx.doi.org/10.19088/ictd.2024.011.

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This paper leverages a novel panel dataset covering the histories of 306 chiefs and 256 episodes of village governance and taxation by armed groups in 106 villages in eastern DRC in order to analyse the relationship between the governance of armed groups and the power of rural chiefs. The paper devises a strategy to measure chiefs’ power, as well as the governance and taxation arrangements established by armed groups along several dimensions. We find that, when chiefs are powerful, armed groups are less likely to adopt direct rule and more likely to adopt indirect rule governance arrangements.
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Patalinghug, Epictetus, Aubrey Tabuga, Madeleine Louise Baiño, Anna Rita Vargas, and Danika Astilla-Magoncia. Philippine Retirement Authority Current Program and Policy Assessment/Business Model Review. Philippine Institute for Development Studies, 2024. http://dx.doi.org/10.62986/dp2024.12.

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This study assesses the Philippine Retirement Authority's (PRA) current program and business model. Established by Executive Order No. 1037 in 1985, the PRA aims to position the Philippines as a prime retirement destination, contributing to the country's social and economic development. Utilizing GAP and SWOT analyses, the research explores potential enhancements to PRA’s business strategy, guided by Porter's competitive advantage model and Prahalad and Hamel's core competencies framework. In addition, the analysis supplements the analytical frameworks with a strategic agenda that covers a dis
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Giordano, Paolo. The External Dimension of MERCOSUR: Prospects for North-South Integration with the European Union. Inter-American Development Bank, 2003. http://dx.doi.org/10.18235/0009187.

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The paper addresses the particular issues that arise during the negotiation of comprehensive trade and integration agreements, which involve political and cooperation dialogue in addition to trade liberalization talks. It explores the features of the New Regionalism that emerged in the Southern Cone region during the 1990s and in this light it analyzes MERCOSUR's South-South external agenda. Since the negotiation with the EU stands as a laboratory for a new model for North-South integration it provides a detailed analysis of the political and economic incentives for this integration process. T
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Navajas, Fernando. Electricity Rate Structure Design in Latin America: Where Do We Stand? Where Should We Go? Inter-American Development Bank, 2023. http://dx.doi.org/10.18235/0005102.

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This paper reviews some critical issues for addressing the structure of electricity tariffs for ulterior purposes of policy research agenda. Starting from economic principles behind electricity tariff design, this paper asks what options ahead Latin America has in terms of improving electricity tariff design from a heterogeneous status quo, where trade-offs among cost recovery, cost reflectivity and affordability stand out. Options look like an avenue for improving cost recovery through better wholesale market design and regulation; move outside excess volumetric pricing and towards fixed and
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Horwood, C. Investigation of Scanning Droplet Cell Technology for Electrochemical Deposition of Custom Three-Dimensional Alloys. Office of Scientific and Technical Information (OSTI), 2022. http://dx.doi.org/10.2172/1890789.

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Abdolmaleki, Kourosh. PR-453-205101-R02 On-Bottom Dynamic Simulation. Pipeline Research Council International, Inc. (PRCI), 2023. http://dx.doi.org/10.55274/r0012257.

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This report presents a number of newly added features to the OBS software relevant to the dynamic simulation of pipelines. The additions include a function to extract on-bottom wave induced velocities and hydrodynamic forces on a given length of pipeline with arbitrary distribution of the nodes; a new dynamic simulation module to perform dynamic simulations for a single pipe node; two new soil models including the Verley and Sotberg for sand as well as a custom soil model as per the approach recommended in DNV-RP-F114. The added soil models are implemented in the dynamic solver, which provide
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Sinfield, Joseph, and Romika Kotian. Framing Complex Challenges. Purdue University, 2023. http://dx.doi.org/10.5703/1288284317649.

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Innovating to achieve impact at scale in ill-structured environments is a complex challenge, with numerous socio-techno-economic dimensions. Whether tailoring a product or service offering to meet the needs of a global customer base, forecasting the socio-economic implications of a new technology, or working to address a societal challenge in a low-to-middle income country, problems that encompass social, technical and/or economic uncertainty, significant variations in involved stakeholder characteristics, and even subtle differences across the focal environment, inevitably benefit from a holi
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Abdolmaleki, Kourosh. PR453-225100-Z01 OBS APIs Documentation and Examples. Pipeline Research Council International, Inc. (PRCI), 2025. https://doi.org/10.55274/r0000131.

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This zipped package includes a number of newly added features to the OBS software relevant to the dynamic simulation of pipelines. The additions include a function to extract on-bottom wave induced velocities hydrodynamic forces on a given length of pipeline with arbitrary distribution of the nodes; a new dynamic simulation module to perform dynamic simulations for a single pipe element; two new soil models including the Verley and Sotberg for sand as well as a custom soil model as per the approach recommended in DNVRP- F114. The added soil models are implemented in the dynamic solver, which p
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Ruby, Jeffrey, Richard Massaro, John Anderson, and Robert Fischer. Three-dimensional geospatial product generation from tactical sources, co-registration assessment, and considerations. Engineer Research and Development Center (U.S.), 2023. http://dx.doi.org/10.21079/11681/46442.

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According to Army Multi-Domain Operations (MDO) doctrine, generating timely, accurate, and exploitable geospatial products from tactical platforms is a critical capability to meet threats. The US Army Corps of Engineers, Engineer Research and Development Center, Geospatial Research Laboratory (ERDC-GRL) is carrying out 6.2 research to facilitate the creation of three-dimensional (3D) products from tactical sensors to include full-motion video, framing cameras, and sensors integrated on small Unmanned Aerial Systems (sUAS). This report describes an ERDC-GRL processing pipeline comprising custom
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