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Books on the topic 'Customer Experience Quality'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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1

Mellouk, Abdelhamid, and Antonio Cuadra-Sanchez, eds. Quality of Experience Engineering for Customer Added Value Services. John Wiley & Sons, Inc., 2014. http://dx.doi.org/10.1002/9781118984352.

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2

Delivering Fantastic Customer Experience. Taylor & Francis Group, 2019.

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3

Lafrenière, Daniel. Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships. Productivity Press, 2019.

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4

Martin, James William. Lean Six Sigma for the Office: Integrating Customer Experience for Enhanced Productivity. Productivity Press, 2021.

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5

Martin, James William. Lean Six Sigma for the Office: Integrating Customer Experience for Enhanced Productivity. Productivity Press, 2021.

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6

Jarvis, Alka. Achieving Customer Experience Excellence Through a Quality Management System. Quality Press, 2016.

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7

Gopal, Nagesh. An Examination of Customer Expectation & Experience of Service Quality. LAP LAMBERT Academic Publishing, 2016.

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8

Martin, James William. Lean Six Sigma for the Office: Integrating Customer Experience for Enhanced Productivity. Productivity Press, 2021.

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9

Operational Excellence: Breakthrough Strategies for Improving Customer Experience and Productivity. Productivity Press, 2021.

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10

Operational Excellence: Breakthrough Strategies for Improving Customer Experience and Productivity. Productivity Press, 2021.

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11

Morales, Luis, Alka Jarvis, and Johnson Jose. Quality Experience Telemetry: How to Effectively Use Telemetry for Improved Customer Success. Quality Press, 2018.

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12

Mellouk, Abdelhamid, and Antonio Cuadra-Sanchez. Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring. Wiley & Sons, Incorporated, John, 2014.

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13

Mellouk, Abdelhamid, and Antonio Cuadra-Sanchez. Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring. Wiley & Sons, Incorporated, John, 2014.

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14

Mellouk, Abdelhamid, and Antonio Cuadra-Sanchez. Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring. Wiley & Sons, Incorporated, John, 2014.

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15

Mellouk, Abdelhamid, and Antonio Cuadra-Sanchez. Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring. Wiley & Sons, Incorporated, John, 2014.

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16

Mellouk, Abdelhamid, and Antonio Cuadra-Sanchez. Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring. Wiley & Sons, Incorporated, John, 2014.

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17

Bussert, Omar. Customer Service Revolution : Learning to Build the Right Service Strategies to Keep Up: Service Quality and Customer Experience. Independently Published, 2021.

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18

Managing Quality Service In Hospitality How Organizations Achieve Excellence In The Guest Experience. Delmar, 2011.

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19

Prasad, Rajendra, Bhaskar Ghosh, and Gayathri Pallail. Automation Advantage: Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI. McGraw-Hill Education, 2021.

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20

Michelli, Joseph A. Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System. McGraw-Hill Companies, The, 2011.

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21

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System. McGraw-Hill Education, 2011.

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22

The new gold standard: 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company. McGraw-Hill, 2008.

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23

Morin, Jill J. Better Make It Real. ABC-CLIO, LLC, 2010. http://dx.doi.org/10.5040/9798400617744.

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A comprehensive study of the power of differentiation as a key component of any business model, this book includes a step-by-step process to help leaders discover, achieve, express, and sustain their own authentic position. For the first time in recent history, trust is as important to corporate reputation as quality of products and services, according to the 2010 Edelman Trust Barometer. Still, nearly 70 percent of people say that organizations will revert to "business as usual" once the economy recovers. Moreover, U.S. job satisfaction is at a 22-year-low, according to a 2010 Conference Boar

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24

Modern science and education: state, problems, prospects. Materials of the International Scientific and Practical Conference (Poltava, March 20-21, 2023). State Institution Luhansk Taras Shevchenko National University, 2023. http://dx.doi.org/10.12958/978-617-8016-78-4-2023.

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In the materials of the conference, the scientific justification of the problematic issues of modern education and the development of science is considered in conditions of uncertainty, directions for strengthening international cooperation and the exchange of experience, scientific ideas in the field of education and science in the following directions: innovations in the system of modern education and science; actual problems of the development of professional and technological education; applied materials science and innovative technologies in the field of transport; innovative technologies

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25

Tax administration: IRS experience using undercover operations' proceeds to offset operational expenses : report to the Chairman, Committee on Finance, U.S. Senate, and the Chairman, Committee on Ways and Means, House of Representatives. The Office, 1991.

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26

Steinberg, Ellen F., and Jack H. Prost. And When Not to Bother. University of Illinois Press, 2017. http://dx.doi.org/10.5406/illinois/9780252036200.003.0008.

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This chapter first describes the central place of bread in Jewish life. Breads of every shape and variety are made and served for the Sabbath, holidays, and daily consumption: rye breads in Eastern Europe and Russia; rice-flour breads where some of the Sephardi lived; wheat breads elsewhere. In ages past, bread-making was an essential skill passed down from mother to daughter. It has been called both a science and an art. The chapter also presents interviews with people at Kaufman's Bakery and Delicatessen, Pratzel's Bakery, Jake's Deli, Eli's Cheesecake Factory, Ella's Deli and Ice Cream Parl

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27

Jacobs, Brittany R. Transforming Your Library into a Learning Playground. ABC-CLIO, LLC, 2017. http://dx.doi.org/10.5040/9798216027171.

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Public libraries must offer relevant, exciting, and stimulating learning centers that appeal to kids. This book is a step-by-step guide for creating affordable and effective educational programs for children and youth by focusing on one simple concept: play. With the standards of education rising every year and current technology making all types of information widely available to anyone with an Internet connection, libraries need to stay relevant by constantly evolving. One important way to strengthen a public library's identity as an irreplaceable resource is to make it an exciting and stimu

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28

Johnson, Gail. Research Methods for Public Administrators. Praeger, 2002. http://dx.doi.org/10.5040/9798216007869.

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Without jargon or mathematical theory to hinder a quick understanding and use, here are the research tools and techniques you can grasp and immediately apply to obtain research services from others or do research yourself. Johnson makes clear that to succeed in any public agency management position, you have to be able to think analytically and know how to assess the quality of research results. By providing the underlying concepts and just enough methodology to operationalize them, she gives you exactly what you need—in a clear, straightforward way that takes the fear out of learning. You wil

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