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Books on the topic 'Customer experience'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 May 2024

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1

Shaw, Colin, Qaalfa Dibeehi, and Steven Walden. Customer Experience. London: Palgrave Macmillan UK, 2010. http://dx.doi.org/10.1057/9780230291775.

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2

Bruhn, Manfred, and Karsten Hadwich, eds. Customer Experience. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-4001-8.

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3

Suwelack, Thomas. Toolbox Customer Experience. Wiesbaden: Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-30698-4.

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4

Klaus, Philipp. Measuring Customer Experience. London: Palgrave Macmillan UK, 2015. http://dx.doi.org/10.1057/9781137375469.

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5

Robra-Bissantz, Susanne, and Christoph Lattemann, eds. Digital Customer Experience. Wiesbaden: Springer Fachmedien Wiesbaden, 2019. http://dx.doi.org/10.1007/978-3-658-22542-1.

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6

Horster, Eric. Customer Experience Management. München: Haufe, 2023. http://dx.doi.org/10.34157/978-3-648-16906-3.

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7

Joe, Wheeler, ed. Managing the customer experience: Turning customers into advocates. London: Financial Times Prentice Hall, 2002.

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8

Shaw, Colin. Revolutionize Your Customer Experience. London: Palgrave Macmillan UK, 2005. http://dx.doi.org/10.1057/9780230513457.

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9

Lafrenière, Daniel. Delivering Fantastic Customer Experience. New York, NY : Routledge, 2020.: Productivity Press, 2019. http://dx.doi.org/10.4324/9780429328091.

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10

Aliekperov, Adyl. The Customer Experience Model. New York, NY: Routledge, 2021. | Series: Routledge focus on business and management: Routledge, 2020. http://dx.doi.org/10.4324/9781003053521.

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11

Wiedenhoefer, Lars. Digital Customer Experience Engineering. Berkeley, CA: Apress, 2021. http://dx.doi.org/10.1007/978-1-4842-7243-5.

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12

Walden, Steven. Customer Experience Management Rebooted. London: Palgrave Macmillan UK, 2017. http://dx.doi.org/10.1057/978-1-349-94905-2.

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13

Shaw, Colin. Revolutionize your customer experience. Basingstoke: Palgrave Macmillan, 2004.

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14

Boudreau, Bruce J., Greg Detmer, Stephanie Box, Ryan Burke, Joanne Paternoster, and Lou Carbone. Improving the Airport Customer Experience. Washington, D.C.: Transportation Research Board, 2016. http://dx.doi.org/10.17226/23449.

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15

Shaw, Colin. The DNA of Customer Experience. London: Palgrave Macmillan UK, 2007. http://dx.doi.org/10.1057/9780230210813.

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16

Frohne, Greta. Erfolgsfaktoren von Online Customer Experience. Wiesbaden: Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-28487-9.

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17

Toth, Andreas. Die Treiber der Customer Experience. Wiesbaden: Springer Fachmedien Wiesbaden, 2019. http://dx.doi.org/10.1007/978-3-658-23704-2.

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18

Alexander, Bethan. Customer Experience in Fashion Retailing. London: Routledge, 2024. http://dx.doi.org/10.4324/9781003378099.

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19

The cult of the customer: Create an amazing customer experience that turns satisfied customers into customer evangelists. Hoboken, N.J: Wiley, 2009.

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20

Zafer, Alkhatani Saad. Authentic customer centricity: A journey towards sustainable customer experience. Charlotte, NC: Information Age Publishing Inc., 2015.

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21

Inspectorate, Great Britain Planning, and W. S. Atkins Planning Consultants., eds. Customer survey: Study of customers' experience of the inquiry procedure. Epsom, Surrey: W.S. Atkins, 1994.

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22

Suwelack, Thomas, Manuel Stegemann, and Feng Xia Ang. Creating a Customer Experience-Centric Startup. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-92458-4.

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23

Waghmare, Charles. Augmenting Customer Experience with SharePoint Online. Berkeley, CA: Apress, 2020. http://dx.doi.org/10.1007/978-1-4842-5534-6.

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24

Rusnjak, Andreas, and Daniel R. A. Schallmo, eds. Customer Experience im Zeitalter des Kunden. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-18961-7.

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25

Tiffert, Alexander. Customer Experience Management in der Praxis. Wiesbaden: Springer Fachmedien Wiesbaden, 2019. http://dx.doi.org/10.1007/978-3-658-27331-6.

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26

Qaalfa, Dibeehi, and Walden Steven, eds. Customer experience: Future trends and insights. Houndmills, Basingstoke Hampshire: Palgrave Macmillan, 2011.

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27

Shaw, Colin, Steven Walden, and Qaalfa Dibeehi. Customer Experience. Palgrave Macmillan, 2010.

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28

Customer Satisfaction: The customer experience through the customer's eyes. Cogent Publishing Ltd, 2007.

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29

Pennington, Alan. Customer Experience Manual PDF EBook: The Customer Experience Book. Pearson Education, 2016.

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30

Schmitt, Bernd H. Customer Experience Management. Wiley & Sons, Incorporated, John, 2010.

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31

Zairi, Professor Mohamed. Customer Experience Measurement. Independently published, 2019.

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32

Aliekperov, Adyl. Customer Experience Model. Taylor & Francis Group, 2020.

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33

Customer Experience Analytics. MC Press, 2011.

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34

Seligman, James. Customer Experience Management. Taylor & Francis Group, 2019.

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35

Customer Experience Model. Taylor & Francis Group, 2020.

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36

Aliekperov, Adyl. Customer Experience Model. Taylor & Francis Group, 2020.

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37

Aliekperov, Adyl. Customer Experience Model. Taylor & Francis Group, 2022.

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38

Aliekperov, Adyl. Customer Experience Model. Taylor & Francis Group, 2020.

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39

Seligman, James. Customer Experience Management. Taylor & Francis Group, 2019.

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40

Aliekperov, Adyl. Customer Experience Model. Taylor & Francis Group, 2020.

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41

Bean, Jeofrey. Customer Experience Rules!: 52 Ways to create a great customer experience. Brigantine Media, 2015.

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42

Torres, Edwin N., and Tingting Zhang. Customer Service Marketing: Managing the Customer Experience. Routledge, 2022.

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43

Torres, Edwin N., and Tingting Zhang. Customer Service Marketing: Managing the Customer Experience. Routledge, 2022.

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44

Shellabear, Steve. Excellent Customer Experience: Customer Loyalty and Profits. Business Expert Press, 2017.

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45

Torres, Edwin N., and Tingting Zhang. Customer Service Marketing: Managing the Customer Experience. Taylor & Francis Group, 2022.

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46

Torres, Edwin N., and Tingting Zhang. Customer Service Marketing: Managing the Customer Experience. Taylor & Francis Group, 2022.

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47

Torres, Edwin N., and Tingting Zhang. Customer Service Marketing: Managing the Customer Experience. Taylor & Francis Group, 2022.

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48

Torres, Edwin N., and Tingting Zhang. Customer Service Marketing: Managing the Customer Experience. Taylor & Francis Group, 2022.

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49

Lafrenière, Daniel. Delivering Fantastic Customer Experience. Taylor & Francis Group, 2019.

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50

Shaw, Colin. Revolutionize Your Customer Experience. Palgrave Macmillan, 2004.

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