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Books on the topic 'Customer feedback'

Author: Grafiati

Published: 4 June 2021

Last updated: 30 May 2022

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1

United States. Environmental Protection Agency. Hearing the voice of the customer: Customer feedback and customer satisfaction measurement guidelines. Washington, DC: U.S. Environmental Protection Agency, Office of Policy, 1999.

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2

Jill, Applegate, ed. Pay attention!: How to listen, respond, and profit from customer feedback. Hoboken, N.J: Wiley, 2010.

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3

Barlow, Janelle. A complaint is a gift: Using customer feedback as a strategic tool. San Francisco: Berrett-Koehler Publishers, 1996.

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4

Barlow, Janelle. A complaint is a gift: Using customer feedback as a strategic tool. San Francisco: Berrett-Koehler Publishers, 1996.

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5

1942-, Møller Claus, ed. A complaint is a gift: Using customer feedback as a strategic tool. San Francisco: Berrett-Koehler Publishers, 1996.

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6

Barlow, Janelle. A complaint is a gift: Using customer feedback as a strategic tool. San Francisco: Berrett-Koehler Publishers, 1996.

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7

Fox, G. T. Customer Reviews/Feedback Investigation of the consumer reaction to the Adidas "Feet you wear" product range. Oxford: Oxford Brookes University, 1998.

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8

Water, Yorkshire. Clear: Feedback for Yorkshire Water customers. Bradford: Yorkshire Water, 2001.

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9

Geary, John. Improving the quality of customer service with a relational database: The theoretical and practical issues involved in the design and implementation of a relational database in a manufacturing company : the database is to be used to record customer feedback and to assist the promotion of quality awareness among employees. [s.l: The Author], 1998.

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10

El dedo en la llaga: O las idas y venidas de pálpito. República de Chile: Editora Nueva Generación, 2000.

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11

Cleary, David. How to succeed in business by ignoring your customers: Some thoughts on feedback loops and the problem of market responsiveness in the ICT industry. Edinburgh: University of Edinburgh, Department of Business Studies, 1991.

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12

Brent (England). Arts & Libraries Department., ed. Customer feedback information pack. London: Brent Council, 1995.

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13

author, Rich Jessica, ed. The customer-driven playbook: Converting customer feedback into successful products. O'Reilly Media, 2017.

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14

Blokdyk, Gerardus. Customer feedback management services: Complete Self-Assessment Guide. CreateSpace Independent Publishing Platform, 2018.

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15

Thomas, Ann, and Jill Applegate. Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback. Wiley & Sons, Incorporated, John, 2010.

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16

Olsen, Dan. Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback. Wiley & Sons, Incorporated, John, 2015.

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17

Olsen, Dan. Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback. Wiley & Sons, Incorporated, John, 2015.

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18

The lean product playbook: How to innovate with minimum viable products and rapid customer feedback. Wiley, 2015.

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19

Wratten, Simon. Sales and Marketing. Oxford University Press, 2017. http://dx.doi.org/10.1093/acprof:oso/9780199574797.003.0006.

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Traditionally OUP relied on travellers to promote and sell its books in the UK and branch staff to do so overseas; these activities were managed from the Sales Department at Ely House. Feedback from the branches and UK travellers on customer preferences did not reliably reach editors in Oxford and London. Following the reorganization of the Press in the 1970s, publishing divisions took control of marketing their own books and a greater priority was given to market preferences in decisions about design, format, pricing, timing of publication, and projected sales. The chapter chronicles the changes in marketing policy and sales techniques, offering examples of the impact of market analysis, customer feedback, and promotional campaigns on particular titles. The chapter also considers the way the Press reacted to changes in the retail book sales with the growth of chain stores, book clubs, and the online marketplace.

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20

Prassl, Jeremias. Lost in the Crowd. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780198797012.003.0004.

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This chapter explores the gig economy’s entrepreneurship narrative, juxtaposing platforms’ promises of autonomy, freedom, and self-determination with the sobering reality of algorithmic control. Life as a ‘micro-entrepreneur’, it turns out, is heavily conditioned by ever-watchful rating algorithms, which aggregate customer feedback and compliance with platform guidelines to exercise close control. Failure to comply can have drastic results. Moreover, depending on consumer demand, the promised flexibility of on-demand work can quickly turn into economic insecurity, as gig income is highly unpredictable from week to week. The promise of freedom similarly rings hollow for many—not least because of carefully constructed contractual agreements that ban some gig workers from taking platforms to court. Instead of enjoying the spoils of successful entrepreneurship, a significant proportion of on-demand workers find themselves trapped in precarious, low-paid work.

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21

Thomas, Lisa. Charm-Guest Book for Visitors: Beautiful Guest Book for the Hotel Business, Activity-Adventure Tourism, Holiday Traveling Business, to Keep Customer Feedback, B&W Printing Size 8. 5 X 8. 5 , 133 Pages, the Charm of Gold Cover. Independently Published, 2020.

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22

Pick a Pup. Margaret K. McElderry, 2011.

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