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Books on the topic 'Customer journey mapping'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Customer Journey Mapping. Bookboon, 2016.

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2

Customer Journey Mapping. book boon, 2016.

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3

Angrave, Jerry. Journey Mapping Experience: A Practical Guide to Preparing, Facilitating and Sharing the Value of Customer Journey Mapping. de Gruyter GmbH, Walter, 2020.

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4

Angrave, Jerry. Journey Mapping Experience: A Practical Guide to Preparing, Facilitating and Sharing the Value of Customer Journey Mapping. de Gruyter GmbH, Walter, 2020.

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5

Clinehens, Jennifer L. CX That Sings: An Introduction to Customer Journey Mapping. Independently Published, 2020.

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6

Mildred, Raeann. Journey Mapping : Ideas for Providing a Memorable Customer Experience: Customer Experience Management Strategy. Independently Published, 2021.

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7

Journey Mapping Experience: A Practical Guide to Preparing, Facilitating and Sharing the Value of Customer Journey Mapping. de Gruyter GmbH, Walter, 2020.

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8

CX That Sings: An Introduction to Customer Journey Mapping for Marketers. Independently Published, 2020.

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9

Clinehens, Jennifer. CX That Sings: An Introduction to Customer Journey Mapping for Marketers. Independently Published, 2019.

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10

How Hard Is It to Be Your Customer?: Using Journey Mapping to Drive Customer Focused Change. Paramount Market Publishing, Incorporated, 2019.

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11

Clinehens, Jennifer. Creating a CX That Sings: An Introduction to Customer Journey Mapping for Marketers. Independently Published, 2019.

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12

Lewis, Martyn R. How customers buy... & why they don't: Mapping and managing the buying journey DNA. 2018.

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13

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams. O'Reilly Media, 2016.

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14

Mapping Experiences: A Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams. O'Reilly Media, Incorporated, 2021.

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15

Roslan, Ummi Nazahah, Mohd Fathullah Ghazali, Raja Manisa Raja Mamat, Mohd Habir Ibrahim, and Norsilawati Ngah. INDUSTRIAL ENGINEERING. 2024th ed. PENERBIT UNIVERSITI MALAYSIA PERLIS, 2024. http://dx.doi.org/10.58915/bk2023.015.

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Abstract:

Explore the world of Industrial Engineering and its impact on success, efficiency and productivity in today's industries. This comprehensive book serves as a guide, providing readers with a solid foundation in industrial engineering and practical tools to optimize processes, achieving operational excellence. Take a journey through fundamental concepts, principles and methodologies, starting with an engaging introduction to the field. Learn how to design, analyze and optimize production processes using tools like process flowcharts, value stream mapping, and lean manufacturing principles. Dive

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16

Thall, Dave. SIGHT-UNDERCOVER the Portal Mapping Project 2nd Edition: Using Python, OpenCV, and Building Custom Thermal Cameras a Journey of a Paranormal Forensic Video and Photographic Researcher. Independent Publisher, 2022.

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