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1

Clow, Kenneth E. Marketing management: A customer-oriented approach. Thousand Oaks, Calif: Sage, 2010.

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2

Donald, Baack, ed. Marketing management: A customer-oriented approach. Thousand Oaks, Calif: Sage, 2010.

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3

Clow, Kenneth E. Marketing management: A customer-oriented approach. Thousand Oaks, Calif: Sage, 2010.

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4

The customer oriented laboratory. Chicago: ASCP Press, American Society of Clinical Pathologists, 1991.

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5

Umiker, William O. The customer oriented laboratory. 2nd ed. Chicago: ASCP Press, 1996.

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6

M, Hodgetts Richard, ed. Human resource management: A customer-oriented approach. Upper Saddle River, N.J: Prentice Hall, 1998.

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7

Customer-oriented global supply chains: Concepts for effective management. Hershey, PA: Information Science Reference, 2012.

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8

Weber, Julian. Automotive Development Processes: Processes for Successful Customer Oriented Vehicle Development. Berlin, Heidelberg: Springer-Verlag Berlin Heidelberg, 2009.

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9

Webster, Frederick E. Market-driven management: Using the new marketing concept to create a customer-oriented company. New York: Wiley, 1994.

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10

From turnover to teamwork: How to build and retain a customer-oriented foodservice staff. New York: J. Wiley, 1994.

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11

Hoogervorst, Johannes Adrianus Petrus. Quality and customer oriented behavior towards a coherent approach for improvement: Organizational culture, management practices, structures and systems, description and measurement of relationships. Delft: Eburon, 1998.

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12

Introduction to service engineering. Hoboken, N.J: John Wiley & Sons, 2010.

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13

Coonts, Deborah. Wanna get Lucky? New York: Forge, 2010.

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14

Coonts, Deborah. Wanna get Lucky? New York: Forge, 2010.

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15

Coonts, Deborah. Wanna get lucky? New York: Forge, 2010.

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16

Clow, Kenneth E., and Donald Baack. Marketing Management: A Customer-Oriented Approach. SAGE Publications, Incorporated, 2009.

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17

Newman, Diann R., and Richard M. Hodgetts. Human Resource Management: A Customer-Oriented Approach. Prentice Hall, 1997.

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18

Newman, Diann R., and Richard M. Hodgetts. Human Resource Management: A Customer-Oriented Approach. Prentice Hall, 1997.

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19

1945-, Hoekstra Sjoerd, Romme Jac 1935-, and Argelo S. M, eds. Integral logistic structures: Developing customer-oriented goods flow. London: McGraw-Hill, 1992.

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20

1945-, Hoekstra Sjoerd, Romme Jac 1935-, and Argelo S. M, eds. Integral logistic structures: Developing customer-oriented goods flow. New York: Industrial Press, 1992.

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21

Providing Customer-Oriented Services in Academic Libraries. Library Association Publishing (UK), 1997.

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22

Chris, Pinder, Melling Maxine, and Standing Conference of National and University Libraries., eds. Providing customer-oriented services in academic libraries. London: Library Association Publishing in association with SCONUL, 1996.

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23

Weber, Julian. Automotive Development Processes: Processes for Successful Customer Oriented Vehicle Development. Springer, 2014.

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24

Wester, Frederick E. Jr. Market-Driven Management: Using The New Marketing Concept to Create a Customer-Oriented Company. John Wiley & Sons, 1994.

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25

(Narrator), David Ackroyd, ed. Market-Driven Management: Using the New Marketing Concept to Create a Customer-Oriented Company (Portable MBA (Audio)). Audio Literature, 1997.

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26

United States. Government Information Technology Services Working Group. Customer Service Improvement Team. and National Performance Review (U.S.), eds. A vision and implementation strategy for improved customer-oriented service delivery: Implementing the National Performance Review's information technology recommendations. [Washington, D.C.?]: The Review, 1995.

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27

1938-, Salvendy Gavriel, and Karwowski Waldemar 1953-, eds. Introduction to service engineering. Hoboken, N.J: John Wiley & Sons, 2010.

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28

Wanna Get Lucky? Forge, 2011.

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29

Susheel, Chhabra, and Muneesh Kumar, eds. Integrating E-business models for government solutions: Citizen-centric service oriented methodologies and processes. Hershey PA: Information Science Reference, 2009.

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