Journal articles on the topic 'Customer privacy'
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Blight, Jim. "Customer privacy versus customer service." Information Security Technical Report 2, no. 1 (January 1997): 7–46. http://dx.doi.org/10.1016/s1363-4127(97)80880-1.
Liu, Rong, Jiawei Yang, and Jifei Wu. "When Big Data Backfires: The Impact of a Perceived Privacy Breach by Pharmaceutical E-Retailers on Customer Boycott Intention in China." International Journal of Environmental Research and Public Health 19, no. 8 (April 15, 2022): 4831. http://dx.doi.org/10.3390/ijerph19084831.
Shy, Oz, and Rune Stenbacka. "Customer Privacy and Competition." Journal of Economics & Management Strategy 25, no. 3 (December 18, 2015): 539–62. http://dx.doi.org/10.1111/jems.12157.
Mandal, Pratap Chandra. "Public Policy Issues and Technoethics in Marketing Research in the Digital Age." International Journal of Technoethics 12, no. 1 (January 2021): 75–86. http://dx.doi.org/10.4018/ijt.2021010105.
Wijaya, Petra Surya Mega, and Ety Istriani. "PENGARUH FAKTOR-FAKTOR ANTESEDEN E-CUSTOMER SATISFACTION, E-CUSTOMER TRUST DAN COMPULSIVE BUYING PADA PEMBENTUKKAN E-CUSTOMER LOYALTY." Jurnal Manajemen 19, no. 1 (March 7, 2017): 1. http://dx.doi.org/10.24912/jm.v19i1.101.
Martin, Kelly D., Abhishek Borah, and Robert W. Palmatier. "Data Privacy: Effects on Customer and Firm Performance." Journal of Marketing 81, no. 1 (January 2017): 36–58. http://dx.doi.org/10.1509/jm.15.0497.
Pradnyadewi, Luh Putu Ariestari, and IG A. K. Giantari. "Effect of E-Service Quality on Customer Satisfaction and Customer Loyalty on Tokopedia Customers in Denpasar." European Journal of Business and Management Research 7, no. 2 (April 6, 2022): 200–204. http://dx.doi.org/10.24018/ejbmr.2022.7.2.1297.
Mandal, Pratap Chandra. "Public Policy Issues in Direct and Digital Marketing – Concerns and Initiatives." International Journal of Public Administration in the Digital Age 6, no. 4 (October 2019): 54–71. http://dx.doi.org/10.4018/ijpada.2019100105.
Top, Cemil, and Bayad Jamal Ali. "Customer satisfaction in online meeting platforms: Impact of efficiency, fulfillment, system availability, and privacy." Revista Amazonia Investiga 10, no. 38 (April 12, 2021): 70–81. http://dx.doi.org/10.34069/ai/2021.38.02.7.
Mandal, Pratap Chandra. "Shifts in Customer Relationship." International Journal of Applied Management Theory and Research 4, no. 1 (January 1, 2022): 1–19. http://dx.doi.org/10.4018/ijamtr.2022010102.
Thaichon, Paramaporn, and Charles Jebarajakirthy. "Evaluating specific service quality aspects which impact on customers’ behavioural loyalty in high-tech internet services." Asia Pacific Journal of Marketing and Logistics 28, no. 1 (December 31, 2015): 141–59. http://dx.doi.org/10.1108/apjml-02-2015-0027.
Al-Jabri, Ibrahim M., Mustafa I. Eid, and Amer Abed. "The willingness to disclose personal information." Information & Computer Security 28, no. 2 (August 26, 2019): 161–81. http://dx.doi.org/10.1108/ics-01-2018-0012.
Noviryantika, Noviryantika. "DAMPAK LAYANAN INTERNET BANKING DALAM MENINGKATKAN KEPUASAN NASABAH." Jurnal Ekonomi Integra 9, no. 1 (December 26, 2019): 031. http://dx.doi.org/10.51195/iga.v9i1.123.
Amora, Ivone Fradia, and Supriyanto Supriyanto. "Analysis of Electronic Channel Service Quality on Customer Satisfaction of Bank Syariah Indonesia (BSI) During the Covid-19 Pandemic." AL-ARBAH: Journal of Islamic Finance and Banking 3, no. 2 (December 31, 2021): 159–74. http://dx.doi.org/10.21580/al-arbah.2021.3.2.10101.
Altobishi, Thabit, Gizem Erboz, and Szilard Podruzsik. "E-Banking Effects on Customer Satisfaction: The Survey on Clients in Jordan Banking Sector." International Journal of Marketing Studies 10, no. 2 (May 24, 2018): 151. http://dx.doi.org/10.5539/ijms.v10n2p151.
B., Kamaladevi, and Vanitha Mani M.R. "e-Shopping Experience in e-Tail Market." International Journal of Information Systems and Social Change 5, no. 2 (April 2014): 13–24. http://dx.doi.org/10.4018/ijissc.2014040102.
Hoang Thi Bich, Chi, and Hanh Le Nhat. "Affective and Instrumental Commitment: A Special Reference to Self-Service Technologies in Domestic and Foreign Banks." Journal of Asian Business and Economic Studies 23, no. 02 (April 1, 2016): 137–60. http://dx.doi.org/10.24311/jabes/2016.23.2.03.
Liyanaarachchi, Gajendra. "Online privacy as an integral component of strategy: allaying customer fears and building loyalty." Journal of Business Strategy 41, no. 5 (May 18, 2020): 47–56. http://dx.doi.org/10.1108/jbs-09-2019-0183.
Rust, R. T., P. K. Kannan, and N. Peng. "The Customer Economics of Internet Privacy." Journal of the Academy of Marketing Science 30, no. 4 (October 1, 2002): 455–64. http://dx.doi.org/10.1177/009207002236917.
Desai, Mayur S., Thomas C. Richards, and Kiran J. Desai. "E‐commerce policies and customer privacy." Information Management & Computer Security 11, no. 1 (March 2003): 19–27. http://dx.doi.org/10.1108/09685220310463696.
Mundy, Darren P. "Customer privacy on UK healthcare websites." Medical Informatics and the Internet in Medicine 31, no. 3 (January 2006): 175–93. http://dx.doi.org/10.1080/14639230600804820.
Quach, Sara, Wei Shao, Mitchell Ross, and Park Thaichon. "Customer engagement and co-created value in social media." Marketing Intelligence & Planning 38, no. 6 (October 3, 2019): 730–44. http://dx.doi.org/10.1108/mip-04-2019-0218.
Deni Ardiansyah and Lies Handrijaningsih. "The Impact Of E-Service Quality To Wards Customre Satisfaction On The User Of Internet Banking In PT. Bank Rakyat Indonesia Tbk (Persero)." International Journal of Science, Technology & Management 2, no. 4 (July 25, 2021): 1415–22. http://dx.doi.org/10.46729/ijstm.v2i4.254.
Torrens, Marc, and Amir Tabakovic. "A Banking Platform to Leverage Data Driven Marketing with Machine Learning." Entropy 24, no. 3 (February 28, 2022): 347. http://dx.doi.org/10.3390/e24030347.
Kurniawan, Yoga, and Afrida Putritama. "CUSTOMERS’ SATISFACTION FACTORS OF ONLINE TRANSPORTATION SERVICES." Nominal: Barometer Riset Akuntansi dan Manajemen 9, no. 2 (September 29, 2020): 13–32. http://dx.doi.org/10.21831/nominal.v9i2.29739.
Et.al, Jacinda Sukendia, Nanang Harianto. "The Impact of E-Service Quality On Customer Engagement, Customer Experience and Customer Loyalty in B2c E-Commerce." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 3 (April 11, 2021): 3170–84. http://dx.doi.org/10.17762/turcomat.v12i3.1556.
Smith, Alan D. "Exploring the Inherent Growth of e-Tailing via e-Personalization and Technological Innovations." International Journal of Innovation in the Digital Economy 8, no. 1 (January 2017): 19–46. http://dx.doi.org/10.4018/ijide.2017010102.
Chang, Tao-Ku, and Fu-Hao Yeh. "Using the Same PayWord Chains Associated with a Single Account from Multiple Mobile Devices." Wireless Communications and Mobile Computing 2020 (November 20, 2020): 1–6. http://dx.doi.org/10.1155/2020/8882655.
Juárez-Lóopez, Berenice, and Grace Aileen Ruiz-Santoyo. "Factors That Influence Consumer Loyalty of Services Acquired via the Internet in Mexico." Journal of Electronic Commerce in Organizations 17, no. 4 (October 2019): 16–29. http://dx.doi.org/10.4018/jeco.2019100102.
Braeken, An, Pardeep Kumar, and Andrew Martin. "Efficient and Privacy-Preserving Data Aggregation and Dynamic Billing in Smart Grid Metering Networks." Energies 11, no. 8 (August 10, 2018): 2085. http://dx.doi.org/10.3390/en11082085.
Foulkes, Timothy. "Speech privacy in customer service call centers." Journal of the Acoustical Society of America 118, no. 3 (September 2005): 1855. http://dx.doi.org/10.1121/1.4778784.
Lawler, James P. "Customer Loyalty and Privacy on the Web." Journal of Internet Commerce 2, no. 1 (January 2003): 89–105. http://dx.doi.org/10.1300/j179v02n01_07.
Hakim, Rachman, and Kiptiyah Kiptiyah. "PENGARUH LAYANAN POS GIRO MOBILE TERHADAP KEPUASAN PELANGGAN PT. POS INDONESIA (PERSERO) KABUPATEN PAMEKASAN." YOS SOEDARSO ECONOMICS JOURNAL 3, no. 1 (May 3, 2021): 35–52. http://dx.doi.org/10.53027/yej.v3i1.201.
Pugh, Harrison B., Michael K. Brady, and Lucas M. Hopkins. "A Customer Scorned." Journal of Service Research 21, no. 2 (January 18, 2018): 219–34. http://dx.doi.org/10.1177/1094670517746777.
Mandal, Pratap Chandra. "Ethical Issues and Concerns in Collection of Marketing Information and Marketing Intelligence." International Journal of Business Intelligence Research 10, no. 2 (July 2019): 16–28. http://dx.doi.org/10.4018/ijbir.2019070102.
Sopran, Cepi, Ambar Lukitaningsih, and Nonik Kusuma Ningrum. "PENGARUH WEBSITE DESIGN, CUSTOMER SERVICE, SECURITY PRIVACY TERHADAP OVERALL E-SERVICE QUALITY (Studi Kasus Pada Pengguna Shopee Yogyakarta)." JBE (Jurnal Bingkai Ekonomi) 7, no. 1 (August 5, 2021): 42–55. http://dx.doi.org/10.54066/jbe.v7i1.120.
Guo, Hong Liang, and He Long Yu. "Position Mobil Information Encryption Algorithm Based on Key Attributes of Reduced Rank Agent under Cloud Storage." Advanced Materials Research 989-994 (July 2014): 2008–11. http://dx.doi.org/10.4028/www.scientific.net/amr.989-994.2008.
Masyhuri, Muhammad. "Key Drivers of Customer Satisfaction on the E-Commerce Business." East Asian Journal of Multidisciplinary Research 1, no. 4 (May 30, 2022): 657–70. http://dx.doi.org/10.55927/eajmr.v1i4.405.
Adhani, Rizki, and RR Yulianti Prihatiningrum. "Determinan Kepuasan, Kepercayaan dan Loyalitas Pelanggan UKM Sasirangan Melalui Media Sosial Instagram (Studi Pada Pelanggan yang merupakan Followers/Pengikut Kasasiur_Banjar )." Jurnal Riset Inspirasi Manajemen dan Kewirausahaan 5, no. 1 (March 21, 2021): 14–30. http://dx.doi.org/10.35130/jrimk.v5i1.99.
Pu, Qiyao, Jagdip Singh, Satish Nambisan, Sunita Sah, and Timothy Summers. "Privacy and Personalization Strategies for Winning Customer Trust and Promoting Customer Engagement." Academy of Management Proceedings 2020, no. 1 (August 2020): 18337. http://dx.doi.org/10.5465/ambpp.2020.18337abstract.
Lambillotte, Laetitia, Yakov Bart, and Ingrid Poncin. "When Does Information Transparency Reduce Downside of Personalization? Role of Need for Cognition and Perceived Control." Journal of Interactive Marketing 57, no. 3 (July 4, 2022): 393–420. http://dx.doi.org/10.1177/10949968221095557.
Vun, Albert Chong Yan, Amran Harun, Jaratin Lily, and Charlie Albert Lasuin. "Service Quality and Customer Loyalty." International Journal of Online Marketing 3, no. 2 (April 2013): 1–19. http://dx.doi.org/10.4018/ijom.2013040101.
Al-Bashayreh, Mahmood, Dmaithan Almajali, Manaf Al-Okaily, Ra’ed Masa’deh, and Ahmad Samed Al-Adwan. "Evaluating Electronic Customer Relationship Management System Success: The Mediating Role of Customer Satisfaction." Sustainability 14, no. 19 (September 28, 2022): 12310. http://dx.doi.org/10.3390/su141912310.
Konalingam, Kajenthiran, Umanakenan Ratnam, Achchuthan Sivapalan, and Miresh Naveen. "Enhancing Customer Loyalty Through E-Banking Practices." Business Management and Strategy 8, no. 2 (October 25, 2017): 45. http://dx.doi.org/10.5296/bms.v8i2.12054.
Mandal, Pratap Chandra. "Information and Intelligence in Direct Marketing." International Journal of Technology Diffusion 13, no. 1 (January 1, 2022): 1–17. http://dx.doi.org/10.4018/ijtd.307149.
Pi, Shih Ming. "Customer Satisfaction of Online Music Services in Taiwan." Key Engineering Materials 474-476 (April 2011): 1652–56. http://dx.doi.org/10.4028/www.scientific.net/kem.474-476.1652.
Khatoon, Sadia, Xu Zhengliang, and Hamid Hussain. "The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector." SAGE Open 10, no. 2 (April 2020): 215824402093588. http://dx.doi.org/10.1177/2158244020935887.
Narteh, Bedman. "Perceived service quality and satisfaction of self-service technology." International Journal of Quality & Reliability Management 32, no. 4 (April 7, 2015): 361–80. http://dx.doi.org/10.1108/ijqrm-08-2012-0113.
Jäppinen, Pekka, Mika Yrjölä, and Jari Porras. "Privacy conscious architecture for personal information transfer from a personal trusted device to an HTTP based service." Journal of Communications Software and Systems 1, no. 2 (April 6, 2017): 107. http://dx.doi.org/10.24138/jcomss.v1i2.308.
Jenneboer, Liss, Carolina Herrando, and Efthymios Constantinides. "The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review." Journal of Theoretical and Applied Electronic Commerce Research 17, no. 1 (January 21, 2022): 212–29. http://dx.doi.org/10.3390/jtaer17010011.