Relevant bibliographies by topics / Customer references

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Customer references'

Author: Grafiati
Published: 10 September 2021
Last updated: 29 July 2025

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Journal articles on the topic "Customer references"

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Morgado, Andre Vilares. "The Value of Customer References to Potential Customers in Business Markets." Journal of Creating Value 4, no. 1 (2018): 132–54. http://dx.doi.org/10.1177/2394964318771799.

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The literature on referencing takes a firm stance on the value that vendors derive from marketing customer references. What the literature lacks, however, is empirical work that supports our current understanding of the value of customer references to the potential customer. The present exploratory research aims to demonstrate the value of customer references from the perspective of the potential customer. This goal will be achieved by considering a single case study that provides evidence for the value of customer references to potential customers in business markets. Three theoretical propos
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Jalkala, Anne, and Risto T. Salminen. "Practices and functions of customer reference marketing — Leveraging customer references as marketing assets." Industrial Marketing Management 39, no. 6 (2010): 975–85. http://dx.doi.org/10.1016/j.indmarman.2010.06.017.

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Rachman, Natriya Faisal, and Dedik Tri Istiantara. "The Effect of Price and Service Quality on Train User Satisfaction and Loyalty." Jurnal Perkeretaapian Indonesia 1, no. 2 (2017): 127–38. http://dx.doi.org/10.37367/jpi.v1i2.39.

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The quality of railroad service users in accordance with customer expectations can increase the tendency of customers to make repeat purchases, provide recommendations to others about their beneficial experiences, while customer loyalty is related to the possibility of returning customers, making business references, giving strong words, and offering references and publicity about services on the train. This study is a cross-sectional study where testing is based on data that occurs at one point in time, so that the model built is not designed to capture changes that occur due to time shift. T
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Moch. Sokeh. "Pengaruh Kualitas Layanan terhadap Loyalitas dengan Kepuasan Nasabah sebagai Variabel Mediasi." Jurnal Manajemen dan Ekonomi Kreatif 2, no. 4 (2024): 83–105. http://dx.doi.org/10.59024/jumek.v2i4.469.

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Customer satisfaction has become a central concept in marketing theory and practice, and is one of the essential goals for business activities. Basically, customer satisfaction and dissatisfaction with a product or service will affect subsequent customer behavior. Customers who are satisfied will show a high probability of customers returning to use the same product or service. According to Syah (2021), satisfied customers also tend to provide good references to the product or service to others. Meanwhile, dissatisfied customers can cause negative attitudes towards the brand or manufacturer or
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Feng, Lin, Baoping Sun, Kai Wang, and Sang-Bing Tsai. "An Empirical Study on the Design of Digital Content Products from a Big Data Perspective." Sustainability 10, no. 9 (2018): 3092. http://dx.doi.org/10.3390/su10093092.

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The competition within the digital content market has become extremely fierce recently in China. With increasingly diversified product choices offered to customers, the focus on customer experience has been elevated to the highest level ever. It has become key to winning customers from within the intense competition and for companies to obtain differentiation advantages to create optimized customer experience from the customers’ viewpoint. The article analyzes the relationship between customer experience and the business model of digital content companies. Later, it comes up with an innovated
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Li, Yanhong. "Research on Customer Group Division and Precision Marketing Based on the DWKCN Algorithm." Journal of Advanced Computational Intelligence and Intelligent Informatics 28, no. 3 (2024): 541–51. http://dx.doi.org/10.20965/jaciii.2024.p0541.

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Classifying customers according to their characteristics can effectively meet the genuine needs of different customer groups. It also helps enterprises formulate reasonable marketing strategies and obtain considerable profits. Currently, there are many ways to classify customers. However, the procedures involved are complicated and cannot comprehensively and objectively reflect customer characteristics. Therefore, a customer group classification model is designed based on the deep cross network (DCN). The DCN algorithm can automatically learn simple data features, achieving data clustering. Fo
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Tseng, Shu-Mei, Chau-Wei Liang, and Hsien-Lein Tsai. "A Study on the Relationships Among Personality Traits, Gender and Customer Knowledge Preferences." International Journal for Applied Information Management 2, no. 3 (2022): 01–14. http://dx.doi.org/10.47738/ijaim.v2i3.33.

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Empirical evidence suggests that an enterprise can obtain knowledge related to new demands about products or services through interactions with customers, which can be helpful references leading to the enhancement of customer satisfaction and loyalty. However, little is known about the antecedents of customer knowledge preferences. Therefore, this study begins with a literature review followed by the use of a questionnaire method to investigate the relationships among personality traits, gender and customer knowledge preferences. Results indicate that three of the five personality traits, as m
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Umatin, Choiru, Chelsea Vanessa, Atina Sulkha, et al. "Urgensi Mutu Pelayanan Customer Service Dalam Meningkatkan Kepuasan Dan Loyalitas Nasabah." WADIAH 8, no. 2 (2024): 324–45. http://dx.doi.org/10.30762/wadiah.v8i2.1509.

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ABSTRACT Service capability plays an important role for the sustainability of a company in increasing customer satisfaction and loyalty. The main priority of a company engaged in banking services is customer satisfaction. In winning the increasingly competitive competition, the Bank strives to provide the best service (service excellent). This study aims to determine the importance of retaining customers and reaching potential customers. In addition, to find out how to maintain and improve the quality and loyalty of its customers. The research uses a library research method in which data is co
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Putra, Hafiz Fernanda, and Tri Lestira Putra Warga Negara. "Pengaruh Customer Relationship Management dan Kualitas Layanan Terhadap Kepuasan Nasabah PT. Clipan Finance Bandar Lampung." Jurnal EMT KITA 8, no. 1 (2024): 137–46. http://dx.doi.org/10.35870/emt.v8i1.1910.

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In facing increasingly fierce competition in the era of globalization, especially in the motor vehicle financing sector, companies must focus on effective marketing strategies. Customer Relationship Management (CRM) is the main basis for creating various product references for customers. This research aims to analyze the influence of Customer Relationship Management (CRM) and Service Quality on customer satisfaction at PT. Clipan Finance Bandar Lampung. This research used quantitative methods involving 61 respondents as samples. Data analysis was carried out using a multiple linear regression
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Hayat, Kumala, and Rahmat Daim Harahap. "Evaluation of Teller Services to Customers and Analysing Customer Satisfaction with Teller Services at BSI KCP Lauser." Muhasabatuna : Jurnal Akuntansi Syariah 6, no. 2 (2024): 219–28. https://doi.org/10.54471/muhasabatuna.v6i2.2958.

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This study discusses the effect of service quality on customer satisfaction in Islamic banks. The purpose of this writing is to know what is customer satisfaction and service quality how to measure service quality, and what are the factors that cause customer satisfaction. This writing can also be seen how the relationship between service quality and customer satisfaction. In conducting research the author uses the literature study method, the author gets references from reliable sources. The results showed that all dimensions of service quality have a significant positive effect on customer s
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Dissertations / Theses on the topic "Customer references"

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Nygren, Anders. "Reference Customers : an Important Step towards Successful Business." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-9224.

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Aim: The first customer is important because that it’s in many cases the only objective evidence that your product or service works in real life and that someone is willing to pay for it. The first customer is your first reference.   The aim of this study is to: Investigate how 7 start-up companies in the ICT-business developed reference. Establishing recommendations on what to focus on when creating reference customers. Present complementary recommendations for start-up companies regarding important factors, besides those investigated against the theory, which have been discovered to be impor
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Pereira, Lídia Maria dos Santos. "CRM na relação com o munícipe: estudo de caso." Master's thesis, Instituto Politécnico de Setúbal. Escola Superior de Ciências Empresariais, 2017. http://hdl.handle.net/10400.26/17775.

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Dissertação apresentada para cumprimento dos requisitos necessários à obtenção do grau de Mestre em Sistemas de Informação Organizacionais<br>A constante expectativa de satisfação das necessidades dos munícipes enquanto cidadãos locais nas mais variadas vertentes da vida social de um concelho conduz á necessidade de ter uma visão 360º sobre o municipe, conhecer as motivações que o levam ao contacto com a autarquia, qual o grau de satisfação ou insatisfação, quais os seus gostos preferenciais, de forma a proceder à Gestão do Conhecimento do Cliente. O objetivo geral deste estudo de caso é o
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Martin, Neill C. "Ritual dialogue in marriage custom, with special reference to Scotland." Thesis, University of Edinburgh, 1998. http://hdl.handle.net/1842/21396.

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The study examines the form and function of ritual dialogue in marriage customs. Particular attention is paid to Scotland, and more precisely the betrothal ceremony or <I>reiteach</I> in Gaelic tradition. Analogues from Brittany and Wales are also examined in detail. The examples from the Celtic tradition are prefaced by a general survey of comparable models from Indo- and non Indo-European tradition. Various elements of the dialogues, and the ritual dramas of which many form a part, are shown to be linked to concepts of the evil eye and to the motif of the 'false' or 'former' bride familiar t
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Norman, Charlotte Ann. "Aspects of calendric customs in Derbyshire with special reference to well dressing." Thesis, University of Sheffield, 1988. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.421123.

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Roberts-Lombard, Mornay. "The influence of the marketing concept on company performance with specific reference to customer services within the travel agency industry in the Western Cape." Thesis, Peninsula Technikon, 2001. http://hdl.handle.net/20.500.11838/1701.

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Thesis (MTech (Marketing))--Peninsula Technikon, 2001<br>Companies operating in the service industry must take note of three important marketing tasks. The first of these tasks is that companies should realise that they must provide the market with a variety of products. Businesses should therefore furnish the market with a diversified product range. Secondly, customers expect from the business sector to provide them with a quality service that even exceeds their own expectations. Thirdly, to ensure its survival in a competitive environment, the company should improve the productivity of its e
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Rodrigues, Lucas, and Daniel Karlsson. "Why Do We Hate Brands? : A qualitative study of how the dark side of branding is influenced by group identification." Thesis, Umeå universitet, Företagsekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-111206.

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Abstract The purpose of this thesis was to gain a better understanding of the relatively new concept of Brand Hate. More specifically, how Brand Hate can occur in people with no to little experience with certain brands, so called non-customers. We want to believe that humans are a rational being that takes decisions based on all the available information and does not jump to conclusions before all options have been exhausted. But upon closer examination theoretical concepts such as brand love can be found. A concept that argues that users of a brand utilize the brand itself in order to interna
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Mashalaba, Siyabulela Welcome. "Discrimination against women under customary law in South Africa with reference to inheritance and succession." Thesis, University of Fort Hare, 2012. http://hdl.handle.net/10353/505.

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In South Africa, it is evident that women are uniformed of their essential human rights, especially their inheritance and succession rights, including protection of such rights. Human rights are international norms that protect individuals everywhere from the states’ political, legal and social abuse. Human rights are entitlements which human beings have in order to enhance their human condition. They are the fundamental entitlements or minimum standards to be met for individual so that they live with dignity. This study focused on discrimination of women under customary law in South Africa wi
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Ntsikeni, Zukiswa. "An analysis of how to improve customer relations in local government with particular reference to the Buffalo City Municipality in East London." Thesis, Port Elizabeth Technikon, 2002. http://hdl.handle.net/10948/76.

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The research was conducted to address the low service levels offered by Buffalo City Municipality. In the past Council has received numerous customer complaints to this effect, via correspondence and verbal communication to council delegates and officials. The executive head of the municipality has requested a turn around of this appalling situation. The aim of this research was to gain insight and meaning to the existing problem in an attempt to correct it. This was accomplished by identifying the problem, and then by introducing sub-problems to the main problem for practical and relevant sol
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Ndlovu, Herbert. "African customs and values that can enhance seventh-day adventists missions to South Africans with specific reference to the Zulu cultural heritage." Diss., University of Pretoria, 2018. http://hdl.handle.net/2263/66644.

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This study was carried out in KwaZulu Natal Free State Conference (KNFC) which is under the umbrella of South African Union (SAU) in South Africa. The objective was to determine how African customs and values consistent with biblical principles can enhance Seventh- day Adventist missions among the indigenous South Africans with reference to the Zulu heritage. The study also sought to investigate how embracing African customs and values consistent with biblical principles in mission endeavors has positive effects on indigenous South Africans’ perceptions of the Seventh-day Adventist church and
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Queiroz, Vanessa Oliveira de. "As normas referentes às crianças-soldado no Direito Internacional." Universidade do Estado do Rio de Janeiro, 2014. http://www.bdtd.uerj.br/tde_busca/arquivo.php?codArquivo=7943.

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Este trabalho trata da normatização internacional relativa às crianças-soldado e aborda, sobretudo, a utilização de defesas baseadas em alegações de violação aos princípios da legalidade e em ocorrência de erro de proibição por réus de processos penais do Tribunal Especial para Serra Leoa e do Tribunal Penal Internacional. Diante disso, investiga se a proibição geral ao envolvimento infantil em conflitos armados e as infrações a essa vedação particularmente as condutas de recrutar, alistar e utilizar crianças como soldados integram o Direito Internacional Costumeiro e, em caso positivo, em q
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Books on the topic "Customer references"

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Salminen, Risto T. Role of references in international industrial marketing: A theory-building case study about supplier's processes of utilizing references. Lappeenrannan teknillinen korkeakoulu, 1997.

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Fantus, James E. Rapid references: "how to" business reports on marketing, sales, customer service, finance, management, and strategic planning. Concept Management, 1993.

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Fantus, James E. Rapid references: How-to business reports on marketing, sales, customer service, finance, leadership, strategic planning, and executive job hunting. Concept Management, 1994.

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Arun, Goyal, ed. Easy reference customs tariff, 2000-2001. Academy of Business Studies, 2000.

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Chris, Pinder, Melling Maxine, and Standing Conference of National and University Libraries., eds. Providing customer-oriented services in academic libraries. Library Association Publishing in association with SCONUL, 1996.

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Service, U. S. Customs, ed. Customs automated travel system: Quick reference guide. Dept. of the Treasury, U.S. Customs Service, 1988.

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International, Kaset, ed. Achieving extraordinary customer relations: Skills and strategies for call centers : reference guide. Kaset International, 1997.

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Wilkins, Frances. Scottish customs & excise records: With particular reference to Strathclyde. Wyre Forest Press, 1992.

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United States. Internal Revenue Service, ed. Corporate Education Training Program for Customer Service: A reference guide for Customer Service and Taxpayer Service training program guidelines and course description. Dept. of the Treasury, Internal Revenue Service, 1997.

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Muzaffer, Uysal, and Magnini Vincent P, eds. Tourist customer service satisfaction: An encounter approach. Routledge, 2010.

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Book chapters on the topic "Customer references"

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Zeidler, Christian. "Reference model evaluation." In Mobile Support in Customer Loyalty Management. Gabler, 2009. http://dx.doi.org/10.1007/978-3-8349-8301-5_6.

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Schmitt, Bernd. "Kundenerlebnisse managen: Der Customer Experience Ansatz." In Springer Reference Wirtschaft. Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-04653-8_21.

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Dupuy, François. "The Frame of Reference." In The Customer's Victory. Palgrave Macmillan UK, 1999. http://dx.doi.org/10.1057/9780230509696_7.

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Jalkala, Anne, and Harri Terho. "A Measure for Customer Reference Marketing." In The Sustainable Global Marketplace. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-10873-5_35.

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Lobianco, Antonello. "Custom Types." In Julia Quick Syntax Reference. Apress, 2019. http://dx.doi.org/10.1007/978-1-4842-5190-4_4.

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Olsson, Mikael. "Custom Conversions." In C++ Quick Syntax Reference. Apress, 2013. http://dx.doi.org/10.1007/978-1-4302-6278-7_21.

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Olsson, Mikael. "Custom Conversions." In C# Quick Syntax Reference. Apress, 2013. http://dx.doi.org/10.1007/978-1-4302-6281-7_23.

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Lobianco, Antonello. "Custom Types." In Julia Quick Syntax Reference. Apress, 2024. https://doi.org/10.1007/979-8-8688-0965-1_4.

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Chawla, Udit, Sonam Choudhary, and Varsha Mishra. "Young Consumers' Green Purchasing Behavior with Reference to Green Marketing." In Sustainable Marketing and Customer Value. Routledge, 2022. http://dx.doi.org/10.4324/9781003173311-7.

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Wilkins, Craig. "Training Staff for Business Reference." In Library Training for Staff and Customers. Routledge, 2022. http://dx.doi.org/10.4324/9781315865270-3.

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Conference papers on the topic "Customer references"

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Bieri, Timothy. "Pipeline Cathodic Protection Using Steel Reference Electrodes." In CORROSION 2001. NACE International, 2001. https://doi.org/10.5006/c2001-01590.

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Abstract The Colville River cathodic protection (CP) system is unique in many ways. The cased pipelines are isolated from the CP system and are directionally drilled 85 feet (26 m) below the river surface. Both thawed soils under the active channel and frozen soils under the floodplain and riverbanks characterize the crossing. These conditions make for differential thermal and soil resistivity states over time. The CP system is designed to protect the casings from external corrosion, and must function in a very dynamic and aggressive environment. Conventional reference electrodes were unsuitab
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van Belzen, Michiel, Jos Trienekens, and Rob Kusters. "Measures Contributing to the Success of DevOps Processes: Development of a Reference Model to Actively Stimulate Customer Involvement." In 2024 4th International Conference on Advanced Enterprise Information System (AEIS). IEEE, 2024. https://doi.org/10.1109/aeis65978.2024.00009.

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Al-Omari, Zuher Hamed, and Mohd Sharifuddin Ahmad. "Knowledge audit for References and Customer Services Unit at UNITEN library." In 2011 International Conference on IT and Multimedia (ICIM). IEEE, 2011. http://dx.doi.org/10.1109/icimu.2011.6122719.

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Adhikari, Dr Atanu. "Customer Fairness in Participative Pricing: Sustainability of PWYTF Pricing." In 5th World Conference on Business, Management, Finance, Economics, and Marketing. Eurasia Conferences, 2024. http://dx.doi.org/10.62422/978-81-968539-6-9-007.

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The concept of Pay What You Want (PWYW) pricing entails actively engaging customers in the pricing decision-making process. However, prior scholarly investigations have raised concerns regarding the long-term viability of this pricing mechanism, despite the absence of any empirical examination thus far. In contrast, the implementation of Pay What You Think Fair (PWYTF) pricing introduces a novel approach wherein customers are presented with the opportunity to assess the fairness of a given price and subsequently determine their own payment amount. This unique framework allows for the evaluatio
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Maheshwari, Dr B. Geetha. "A STUDY ON SERVICE QUALITY IN SELECTED BANKS BASED ON CUSTOMER EXPERIENCE WITH SPECIAL REFERENCE TO THOOTHUKUDI DISTRICT." In Transforming Knowledge: A Multidisciplinary Research on Integrative Learning Across Disciplines. The Bhopal School of Social Sciences, 2025. https://doi.org/10.51767/ic250133.

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The importance of the service industry to economic growth has increased on a global scale. An essential component of commercial activity is the service sector. Unlike in the past, public sector banks now confront two significant challenges in the banking business: first, they must compete with private sector banks; second, they must manage their client base effectively by giving them high-quality service and keeping them as customers. Customer service in banks can be thought of as how a client feels about the services he receives from his bank. Every day, the bankers have to deal with rising c
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Ziarati, R. "Integrating CAD/CAM." In ASME 1991 International Computers in Engineering Conference and Exposition. American Society of Mechanical Engineers, 1991. http://dx.doi.org/10.1115/edm1991-0192.

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Abstract Many progressive companies have adopted Computer Integrated Manufacturing (CIM) strategy by interfacing drawing and design (CAD), manufacturing (CAM), production planning and Control (PPC, MRPII), inspection and customer services as well as business and management processes. This paper concentrates on aspects of integrating CAD with CAM and offers an example of how CAD information can be transformed into CAM data for given manufacturing operations. The paper pays special references to the basis of many CAD and CAM systems and offers an integrated system which uses a single data base t
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Marrone, Teresa, and Pierpaolo Testa. "Brand algorithms and social engagement in digital era." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1002562.

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The world we live in today is pervaded by digital, the net is increasingly present and mixes the dimensions of the physical and the virtual, changing the way we understand, decide and evaluate things and also the way we do business. Artificial intelligence (AI) and related technologies are transforming the way we think and do marketing and the way companies relate to consumers and society.Internet has assumed a key role in nurturing innovation within business ecosystems. AI, big data and Internet of things (IoT) are key drivers of the current revolution in the way of communicating and relating
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Wang, Xuedan, and Duangsamorn Rungsawanpho. "RESEARCH ON MARKETING STRATEGY OF EARLY EDUCATION ENTERPRISES——TAKE SHANTOU GYMBOREE EARLY EDUCATION CENTER AS AN EXAMPLE." In THE 2023 INTERNATIONAL CONFERENCE ON CREATIITY, MANAGEMENT, EDUCATION, TECHNOLOGY AND SCIENCES. EDUCATION STUDIO, 2023. http://dx.doi.org/10.62788/hh455dw.

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Since the reform and opening, China's economy has developed rapidly. Its Comprehensive National Power has grown with each passing day, and the people's living standards have improved day by day. At the same time, people's attitude towards education is also changing, with more and more parents paying attention to early education. The purpose of this research is to study the marketing strategy of Early Education Enterprises. This paper carries out corresponding marketing strategy exploration from the four perspectives of product settings, customer groups, sales channels and communication service
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Alexe, Catalin george, Catalina monica Alexe, Dan Dumitriu, and Cristian Mustata. "ONLINE REVIEW MANAGEMENT ON SAAS COMPARISON PLATFORMS: CASE STUDY CAPTERRA." In eLSE 2021. ADL Romania, 2021. http://dx.doi.org/10.12753/2066-026x-21-103.

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In order for a company to support its development ideas regarding the products and services offered, it needs data from customers. Online reviews are usually seen as a good source of unbiased information to reveal the needs of shoppers and industry trends. The promotion method was visible at the beginning in the B2C world, and in recent years it has also grown in the B2B area. In the online environment, the competition between companies offering software solutions is very high, and their reviews or lack of them can be the decisive factor for a potential customer who analyzes a variety of softw
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Liu, Shuo-fang, and Yu An Chen. "Transformative Approaches to Sustainability: Case Studies in Industry Strategy and Service Design." In 16th International Conference on Applied Human Factors and Ergonomics (AHFE 2025). AHFE International, 2025. https://doi.org/10.54941/ahfe1006421.

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Since the Industrial Revolution, industries have undergone multiple transformations, evolving from mass production to diverse business models. Corporate sustainability has become a global focal point as awareness grows about the environmental and social challenges stemming from industrial development. With the evolution of ESG concepts, the United Nations' "2030 Sustainable Development Goals (SDGs)" has prompted businesses to prioritize social responsibility. Sustainable reporting requirements across various countries have created unprecedented transformation pressures for enterprises. In this
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Reports on the topic "Customer references"

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Hicks, Jacqueline. Trade Facilitation for Environmental Goods and Services. Institute of Development Studies, 2021. http://dx.doi.org/10.19088/k4d.2021.038.

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This rapid review synthesises the literature from academic, policy, and knowledge institution sources on how reform in customs procedures can facilitate international trade in environmental goods and services. Overall, it finds that there is a general belief in the literature from the World Trade Organization (WTO), International Trade Center and World Bank, that streamlining customs procedures supports international trade in environmental goods. There is survey evidence that firms exporting environmental goods encounter difficulties with customs procedures at the point of entry. Previous trad
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Bruce, Sally S., Donna J. Clarke, James R. Ehrstein, et al. Final report of the e-SRM committee on the optimal delivery of services to customers for standard reference materials. National Institute of Standards and Technology, 2001. http://dx.doi.org/10.6028/nist.ir.6759.

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Constatine, Aloyce, Zita Ekeocha, Stephen Robert Byrn, and Kari L. Clase. Quality of Sample Testing in the Laboratory Unit: Current Situation and Strategies for Improvement. Purdue University, 2021. http://dx.doi.org/10.5703/1288284317446.

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The purpose of this study was to understand the status quo of quality sample testing in the laboratory unit. A quantitative research method was used. An extensive laboratory documents (protocol, worksheets, laboratory analytical plan, standard operating procedures and manuals) review was performed and a networking approach to both management and lab staff at all levels was reviewed in order to identify all non-conformities occurred in the past three years. Results identified 36 number of results deviated from reference standards among different test performed, 400 number of samples lost, the n
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Thomas, Jakana. Gendered Security Sector Reform: What Can We Learn from Women’s Participation in Community-Based Armed Groups? RESOLVE Network, 2022. http://dx.doi.org/10.37805/pn2022.1.cbags.

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West African women are frequently absent from discussions of community security, despite their substantial contributions to local defense. Women are often viewed primarily as beneficiaries of attempts to reduce local violence, such that their roles in community-based security are typically overlooked. Yet women’s participation in CBAGs holds important implications for the national security of conflict-affected states. Understanding women’s participation in community-based armed groups matters for successful demobilization, disarmament, and reintegration programs and for states’ implementation
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Carter, Becky. Gender Inequalities in the Eastern Neighbourhood Region. Institute of Development Studies (IDS), 2021. http://dx.doi.org/10.19088/k4d.2021.062.

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This rapid review examines evidence on the structural causes and drivers of gender inequalities in the Eastern Neighbourhood region and how these gender inequalities contribute to instability in the region. While the Eastern Neighbourhood region performs relatively well on gender equality compared with the rest of the world, women and girls continue to face systemic political and economic marginalisation and are vulnerable to gender-based violence. Research on Armenia, Azerbaijan, Georgia, and Moldova identifies the key underlying cause to be a set of traditional patriarchal gender norms, inte
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Finch, John, and Chuks Otioma. Consumers as Innovators and the UK Financial Conduct Authority’s Consumer Duty. University of Glasgow and University of Strathclyde, 2025. https://doi.org/10.36399/gla.pubs.349742.

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We address the scope, purpose, and initial implementation from July 2023 of the UK Financial Conduct Authority’s (FCA) Consumer Duty. As an instance of financial regulation innovation, the Consumer Duty is having a major impact in the financial services sector and has impacted on the organisation of markets for financial services and in the interactions of consumers and providers. The Duty brings to prominence the ways in which the production, marketing and use of financial services products and services are strongly interrelated. It highlights: (1) Consumers’ financial literacy; (2) Providers
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Ruby, Jeffrey, Richard Massaro, John Anderson, and Robert Fischer. Three-dimensional geospatial product generation from tactical sources, co-registration assessment, and considerations. Engineer Research and Development Center (U.S.), 2023. http://dx.doi.org/10.21079/11681/46442.

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According to Army Multi-Domain Operations (MDO) doctrine, generating timely, accurate, and exploitable geospatial products from tactical platforms is a critical capability to meet threats. The US Army Corps of Engineers, Engineer Research and Development Center, Geospatial Research Laboratory (ERDC-GRL) is carrying out 6.2 research to facilitate the creation of three-dimensional (3D) products from tactical sensors to include full-motion video, framing cameras, and sensors integrated on small Unmanned Aerial Systems (sUAS). This report describes an ERDC-GRL processing pipeline comprising custom
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