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1

Salminen, Risto T. Role of references in international industrial marketing: A theory-building case study about supplier's processes of utilizing references. Lappeenranta: Lappeenrannan teknillinen korkeakoulu, 1997.

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2

Fantus, James E. Rapid references: "how to" business reports on marketing, sales, customer service, finance, management, and strategic planning. Mesa, AZ: Concept Management, 1993.

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3

Fantus, James E. Rapid references: How-to business reports on marketing, sales, customer service, finance, leadership, strategic planning, and executive job hunting. Brookfield, WI: Concept Management, 1994.

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4

Collins pocket reference Scottish myths & customs. Glasgow: HarperCollins, 1997.

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5

Style meister: The quick-reference custom style guide. Austen, Tex: Castle Communications, 1998.

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6

Paradox queries: A developer's reference : the definitive reference to queries in custom applications. New York: M&T Books, 1993.

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7

Wilkins, Frances. Scottish customs & excise records: With particular reference to Strathclyde. [Kidderminster, Worcestershire]: Wyre Forest Press, 1992.

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8

R, Whitman John, ed. Delivering satisfaction and service quality: A customer-based approach for libraries. Chicago: American Library Association, 2001.

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9

PricewaterhouseCoopers LLP. Quick reference to the trade and customs law of China. Alphen aan den Rijn: Kluwer Law International, 2010.

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10

Chai, May-Lee. China A to Z: Everything you need to know to understand Chinese customs and culture. New York: Plume, 2007.

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11

Mifsud, Frank M. Customary land law in Africa: With reference to legislation aimed at adjusting customary tenures to the needs of development. Rome: Food and Agriculture Organization of the United Nations, 1985.

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12

Business networks in Japan: Supplier-customer interaction in product development. London: Routledge, 1997.

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13

Cleveland, Brad. ICMI's call center management dictionary: The essential reference for contact center, help desk and customer care professionals. Annapolis, Md: Call Center Press, 2003.

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14

Singapore, American Association of. Living in Singapore: Reference guide. Singapore: American Association of Singapore, 2014.

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15

Singapore, American Association of. Living in Singapore: Reference guide. Singapore: American Association of Singapore, 2012.

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16

Living in Singapore: Reference guide. Singapore: American Association of Singapore, 2010.

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17

Frame, Alex, Richard Benton, and Meredith Paul. Te mātāpunenga: A compendium of references to the concepts and institutions of Māori customary law. Wellington: Victoria University Press, 2013.

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18

McFarlane, Gavin. ABC of VAT and customs and excise terms. London: Blackstone Press, 1992.

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19

A reference grammar of Warao. München: Lincom Europa, 1997.

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20

1971-, Hamill Heather, ed. Streetwise: How taxi drivers establish their customers' trustworthiness. New York: Russell Sage, 2005.

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21

Sanate, Crossthang. Customary laws of the Mizos of Mizoram: With special reference to their land holding system. Shillong: Law Research Institute, Eastern Region, 2011.

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22

Cummins, Enda Peter. Environmental health: A customer service : to assess the service delivery of Derry City Council Environmental Health Department with particular reference to the Government Charter Mark Criteria as a model for customer satisfaction. [s.l: The Author], 1997.

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23

Meegan, Roisin. Ireland today: A comprehensive reference book. Edited by Kumar Karan and Kapoor Kewal K. New York: International Information Publishings, 1991.

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24

Chinapedia: The first authoritative reference to understanding China. Singapore: Enrich Professional Pub., 2014.

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25

Smith, Alice Lee. Causes of dissatisfaction among customers of the M&S direct mail order business with reference to the call centre. Oxford: Oxford Brookes University, 2001.

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26

Chirillo, John. Hack attacks revealed: A complete reference for UNIX, Windows, and Linux with custom security toolkit. 2nd ed. Indianapolis, Ind: Wiley Pub., 2002.

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27

Hussain, Hakim Imtiyaz. Muslim law and customs: With a special reference to the law as applied in Jammu & Kashmir. Srinagar, Kashmir: Srinagar Law Journal Publication, 1989.

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28

Julius Caesar's interesting bits: A riot of Roman reference. Ashtead: Barker Books, 1995.

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29

Foster, Lowell W. The handbook to Geo-metrics II: Dimensioning and tolerancing using customary inch system (reference ANSI Y14.5M-1982). Reading, Mass: Addison-Wesley Pub. Co., 1992.

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30

Ahmad, Hartini, and Mahmoud Allan. Customer satisfaction: Experiences in healthcare sector. UUM Press, 2014. http://dx.doi.org/10.32890/9789670474649.

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This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to assist in improving the service quality.It is intended as a reference in measuring customer satisfaction in a more holistic way, not only in healthcare sector but also in banking, tourism and hospitality sectors. This book provides readers with a guide on how to develop an instrument to measure customer satisfaction in different service sectors.Readers will understand how important customer-oriented is to increase customer satisfaction which subsequently helps to minimise the operation costs for organisation to sustain. This book is also suitable as a reference to private hospitals policy makers, managers, decision makers and strategic planners on how best to utilise the proposed model in enhancing their customer satisfaction and loyalty.
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31

Avet, Traci L. (Lynn). Customer Service in the Virtual Reference Environment. SAGE Publications, Incorporated, 2014.

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32

Avet, Traci L. (Lynn). Customer Service in the Virtual Reference Environment. SAGE Publications, Incorporated, 2014.

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33

Are Your Customers Being Served? Chichester: Rowmark, 2007.

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34

Mossop, Stephen. Customer Service in Academic Libraries: Tales from the Front Line. Chandos Publishing, 2015.

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35

Blokdyk, Gerardus. Customer experience systems: A Clear and Concise Reference. CreateSpace Independent Publishing Platform, 2018.

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36

Blokdyk, Gerardus. Customer Management BPaaS: A Clear and Concise Reference. CreateSpace Independent Publishing Platform, 2018.

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37

Mirror Pond, Customer Information System (CIS): Reference documentation. 4th ed. [Bend, Or.]: Orcom Systems, 1997.

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38

Arun, Goyal, ed. Easy reference customs tariff, 2000-2001. Mumbai: Academy of Business Studies, 2000.

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39

Providing Customer-Oriented Services in Academic Libraries. Library Association Publishing (UK), 1997.

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40

Chris, Pinder, Melling Maxine, and Standing Conference of National and University Libraries., eds. Providing customer-oriented services in academic libraries. London: Library Association Publishing in association with SCONUL, 1996.

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41

Celtic, Collins. Scottish Myths and Customs (Collins Pocket Reference). Collins Celtic, 1998.

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42

Customs automated travel system: Quick reference guide. [Washington, D.C.?]: Dept. of the Treasury, U.S. Customs Service, 1988.

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43

Celtic, Collins. Scottish Myths and Customs (Collins Pocket Reference). Collins Celtic, 1998.

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44

Service, U. S. Customs, ed. Customs automated travel system: Quick reference guide. [Washington, D.C.?]: Dept. of the Treasury, U.S. Customs Service, 1988.

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45

NIV Wide Margin Reference Bible NI381WM Custom. Cambridge University Press, 2005.

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46

References: The "1900 Junior" ball bearing washer, our salesmen are our washers, our references are our customers. [Toronto?: s.n., 1991.

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47

International, Kaset, ed. Achieving extraordinary customer relations: Skills and strategies for call centers : reference guide. Tampa, Fla: Kaset International, 1997.

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48

Barclay, Donald A. Serving Online Customers: Lessons for Libraries from the Business World. Rowman & Littlefield Publishers, Incorporated, 2014.

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49

One source: A customs & international trade reference library. Allegan, MI: Boskage Commerce Publications, 1998.

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50

United States Customs Service commercial directives reference manual. [Supt. of Docs., U.S. G.P.O., distributor, 1991.

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