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Relevant bibliographies by topics / Customer-related quality / Dissertations / Theses

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Dissertations / Theses on the topic 'Customer-related quality'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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1

Nouri, Divina. "Boat insurance from the customer’s perspective : - A study on what aspects private policyholders value most in Swedish insurance companies." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45500.

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People play a major role in the marketing of services, due to the fact services are intangible, and customers look for ways to determine the quality of services. Since services differ from physical goods, service providers need to understand how they affect their organizations. Furthermore, the criterion for satisfaction is different and the customer participates in the process, hence the interest to study this more thoroughly.

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Rangavajjula, Santosh Bharadwaj. "Design of information tree for support related queries: Axis Communications AB : An exploratory research study in debug suggestions with machine learning at Axis Communications, Lund." Thesis, Blekinge Tekniska Högskola, Institutionen för datalogi och datorsystemteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-16826.

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Context: In today's world, we have access to so much data than at any time in the past with more and more data coming from smartphones, sensors networks, and business processes. But, most of this data is meaningless, if it's not properly formatted and utilized. Traditionally, in service support teams, issues raised by customers are processed locally, made reports and sent over in the support line for resolution. The resolution of the issue then depends on the expertise of the technicians or developers and their experience in handling similar issues which limits the size, speed, and scale of th

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Yang, Yi-Fang, and 楊義芳. "THE STUDY OF ENTERPRISE, CUSTOMER BENEFITS RELATED TO QUALITY MANAGEMENT PERFORMANCE." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/54773466342792205787.

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碩士<br>元智大學<br>管理研究所<br>91<br>ABSTRACT Customer satisfaction is a growing concern to many leading companies throughout the world. More and more firms use satisfaction rating as an indicator of the performance of products and service and as an firms are now promoting strategies for customer satisfaction instead of some form of market share strategy. This shift in strategic thinking is based on the assumption that customer satisfaction is the best indicator for the company’s future as a high level of customer satisfaction leads to a high level of customer loyalty. Therefore, The enterp

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Wun-Wun, Chiu, and 邱雯雯. "Research on Grafting Eyelashes Related to Service Quality, Customer Satisfaction and Loyalty." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/km9e8u.

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碩士<br>東方設計大學<br>時尚美妝設計系<br>107<br>Eyes ,described as windows to the soul for ages, are the center of focus in visual contact. Eyelashes play crucial role when it comes to showing the beauty of eyes. They enlarge and outline the eyes and thus increase one’s confidence and boost the beauty. The history of mascara can be date back to 2000 B.C. in ancient Egypt. Even Cleopatra wore them regularly during her time.The lash extensions business in Taiwan gradually gains its way into people’s daily expense as the standard of living rises. By conducting customer satisfaction survey on eyelash extension,

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Cheng, Hui-Hung, and 鄭惠紅. "The Impacts of Customer-Related CSR and Service Quality on Customer Loyalty--The Moderating Effects of Customer's Attributions." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/kdnbam.

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碩士<br>國立交通大學<br>經營管理研究所<br>98<br>Despite there is an increasing emphasis on CSR in the marketplace, little is known about the effects of a company’s CSR actions on customer loyalty. Previous researches indicate that there are several factors influence customer loyalty, such as service quality, customer satisfaction, and customer trust. Based on previous studies, this study argues that a firm’s customer loyalty are determined by both of consumer satisfaction and customer’s trust in management practices and policies, which are further predicted by a firm’s key business practices for customer-rel

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LIN, XIANG-HAN, and 林湘涵. "The Influence of Altruism, Cause-Related Marketing and Service Quality on Customer Loyalty of Public Welfare Café." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/y8a2dd.

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碩士<br>逢甲大學<br>合作經濟暨社會事業經營學系<br>107<br>As non-profit organizations and social enterprises flourish, the number of organizations has increased year by year, and the amount of donations or subsidies that can be obtained is limited. In addition, the competition in the market is fierce. If it lacks profitability, its own profit is not enough for the organization to operate. It is difficult to continue to operate. For the public welfare café, how to attract and consolidate customers will be an important issue. This study focuses on altruism, cause-related ,marketing, service quality and other factor

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Chen, Yen-Hua, and 陳彥樺. "A Related Research on University Faculties and Students＇Satisfaction of Service Quality and Customer Loyalty to the Campus Cafeterias." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/90488424243411052004.

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碩士<br>國立高雄餐旅大學<br>餐旅教育研究所在職專班<br>104<br>This research aims to explore the satisfaction on quality of service and the customer loyalty to three campus cafeterias in National Kaohsiung University of Hospitality and Tourism (NKUHT). The researcher employed questionnaires to collect data from NKUHT faculties and students. A total of 890 valid questionnaires were returned out of 940 questionnaires, in which included 50 questionnaires with missing data. To ensure the reliability and clarity of the proposed measures in this study, the researcher assessed the questionnaire based on SPSS version 18.0 o

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8

張馨升. "Internet Banking Implementation of Cause-related Marketing Influence on Customer Loyalty-Service quality and perceived risk as mediators." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/vfedd5.

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碩士<br>國立彰化師範大學<br>財務金融技術學系<br>105<br>In recent years, the Internet is an inseparable part of people's lives, so financial institutions with the Internet to implement Internet banking. Internet banking has become an indispensable service to the bank. This paper mainly discusses the relationship between internet banking implementation of Cause-Related Marketing, customer loyalty, service quality and perceived risk. The study was conducted by survey techniques for consumers using Internet banking.The survey was conducted by convenience sampling, and 322 valid questionnaires were be recovered. In

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Chang, Hong-Sheng, and 張宏生. "Casual Relationship Among Cause Related Marketing, External Cues, Service Quality, Perceived Risk and customer Value in Taiwan Banking Industry." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/6d337x.

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博士<br>銘傳大學<br>管理科學研究所博士班<br>93<br>This study elucidates how cause related marketing, external cues, service quality and perceived risk are related, and explores the influence of service quality and perceived risk on customer value. Service quality found to be affected positively by cause related marketing and external cues, whereas cause related marketing and external cues negatively influence perceived risks. Finally, exactly how customer value is affected by the service quality and perceived risk is considered, and cause related marketing and the external cues notably indirectly affect cus

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CHEN, CHIA-HUNG, and 陳嘉宏. "A Study on the Brand Image, Perceptual Quality and Customer Satisfaction Related to the Willing of Repurchasing Mobile Phones." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/r4pkv8.

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碩士<br>世新大學<br>資訊傳播學研究所(含碩專班)<br>106<br>The mobile phone market is very competitive in the domestic market, followed by a store opened, even the Internet and the airport can apply for mobile phone number, different from the traditional mobile phone market in the past, these mobile phone industry style has its own characteristics, in addition to providing mobile phone diversification options, for the promotional programs have their own characteristics, and to monthly fee reduction program to attract consumers, set off a wave of mobile phone bidding boom. The purpose of this study is to study whe

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WEI-CHUN, HU, and 胡瑋純. "The Influence of Service Quality, Cause-Related Marketing and Corporation Image on Purchase Intention: The Moderating Effects of Customer Trust." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/62881045033673298047.

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碩士<br>真理大學<br>管理科學研究所<br>97<br>When companies make efforts towords social responsibility or contribute a specified amount to a non-profit organization, this is called Cause-Related Marketing (CRM). The purpose of this study is to try to find out if a consumers’ perception of cause social significance of CRM used by financial institutions has a positive impact on an institution’s Corporation Image or not. The main purpose of this study is to investigate the influence of Service Quality, the Social Significance of Cause-Related Marketing, Corporation Image on purchase intention, and the moderati

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12

Chen, Chian-rong, and 陳芊蓉. "The related research on product quality, purchase decision behavior affect customer satisfaction. ~Take frying oil for high temperature as an example." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/3b3k32.

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碩士<br>環球科技大學<br>中小企業經營策略管理研究所<br>103<br>In recent years, mixed oil event has been kept pouring in. The function of G.M.P. authentication is also suspected, and the basis of customers’ trust is immediately missing, thus the large factories making oil are all subject to distrust. Due to this windstorm, the edible oil market has another turn for the better. Market operation becomes more important about how to obtain customers’ trust. It is necessary to regain the customers’ trust in products and marketing. Since then, the main motivations for this research are the people’s emphasis on natural and

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13

Hu, Yi-Ying, and 許亦瑩. "A Study on the Effect of Customer Satisfaction of Face Repilating Service Quality, and Related Factors of Word-of-Mouth Communication." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/41831942806671443952.

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碩士<br>環球科技大學<br>中小企業經營策略管理研究所<br>100<br>Face repilating belongs to the service industry which practitioners contact people directly, and the interaction between customers and practitioners affects its operating performance. Therefore, reinforcing the staff’s service quality and positive and good word of mouth communication will increase the customers’ satisfaction. The subjects of this study are those who accepted face repilating treatment, and the questionnaire is compiled by related literature with a purposive sampling method to conduct the survey to explore the North, North Kivu (Taipei C

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YU, KO-CHIEN, and 余克儉. "The Research of Probing the Production and Operation Management of Logistics Distribution by PZB Service Quality Model related to Customer Satisfaction." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/84390706599137987599.

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碩士<br>中國文化大學<br>國際企業管理學系碩士在職專班<br>104<br>The research of probing the production and operation management of logistics distribution by PZB service quality model related to customer satisfaction Student：Ko-Chien Yu Advisor：Tai-Ning Yang Chinese Culture University ABSTRACT The main problem of this research is to study the influences of “punctuality of delivery”, “quality of vehicles”, “package process”, “the delivers”, and “the professional level” of the logistics and distribution operation on customers’ satisfaction. As for the goal of this study, it is expected t

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YANG, LIU CHING, and 劉慶陽. "The Study of Service Quality Related on Customer Satisfaction and Loyalty in Telecommunication Chain Store－An example of “T” Company in Central Taiwan area." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/12426605458351311416.

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碩士<br>國立彰化師範大學<br>工業教育與技術學系<br>95<br>With the opening of mobile phone market and after theliberalizationof telecommunication, the telecommunication market competes intensely. Hence, the only way to stand out from the competitive environment is to enhance the quality of service toward users, understand the demand on quality of service requested from users and furthermost, and bring up customer satisfaction and customer loyalty as the reference for T Company’s future marketing. The purpose of this research was to inquire into the situation of the user of T telecommunication company’s chain-store

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