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Journal articles on the topic 'Customer relationship management and formal licensing of business'

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Published: 5 June 2025

Last updated: 2 August 2025

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1

A.F.M., Kabir Anwar, and Nadarajah Devika. "Cultivating Excellence: Formalizing Street Food Enterprises in Bangladesh through Quality Management and Customer Relationship Strategies." International Journal of Social Science and Human Research 07, no. 07 (2024): 5681–90. https://doi.org/10.5281/zenodo.13132072.

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<strong>Purpose:</strong> Street foods are enjoyed by all walks of life throughout the world. It offers a variety of delicacies, easily accessible and affordable. The street food industry in Bangladesh is of no exception. However, street food vendors in Bangladesh typically come from low socioeconomic backgrounds and lack appropriate understanding of good production methods resulting in poor sanitary standards. The purpose of this study is to examine the prospects for sustainability and growth in Bangladesh's street food business since this sector has great economic potential for the coun

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Vomberg, Arnd, Christian Homburg, and Olivia Gwinner. "Tolerating and Managing Failure: An Organizational Perspective on Customer Reacquisition Management." Journal of Marketing 84, no. 5 (2020): 117–36. http://dx.doi.org/10.1177/0022242920916733.

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Although reacquiring customers can lead to beneficial outcomes, reacquisition processes are often unpleasant for employees, who may be required to admit and address failures. Because many organizational environments reward success and punish failure, companies need to understand how to create an organizational environment that stimulates customer reacquisitions. This study investigates the impact of failure-tolerant cultures and formal reacquisition policies on successful customer reacquisition management. Drawing on organizational design theory and psychological ownership theory, the authors

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Adam, Muhammad, M. Ridha Siregar, Nabilah Nabilah, Teuku Meldi Kesuma, and Mahdani Ibrahim. "How customer relationship management and social media business profiles drive customer retention of MSMEs." Uncertain Supply Chain Management 12, no. 4 (2024): 2441–54. http://dx.doi.org/10.5267/j.uscm.2024.5.024.

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This study examines the impact of customer relationship management (CRM) practices and social media marketing (SMM) activities on customer retention among MSMEs in Aceh. It considers the dual role of social media in relationship management (CRM) and business engagement (SMM). Recognizing the widespread use of social media, the study explores different stages of its adoption and utilization in business. A formalized social media business profile is used as the moderating variable, defined by a firm's formal allocation of responsibility, outsourcing, funding, governance of social media, and broa

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SIMON, ALAN. "VALUE-ADDED APPROACH TO CORPORATE MANAGEMENT: QUALITY MANAGEMENT PRACTICES IN THE AUSTRALIAN BUSINESS SERVICE INDUSTRY." Journal of Enterprising Culture 03, no. 04 (1995): 427–43. http://dx.doi.org/10.1142/s0218495895000222.

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A survey was conducted in 1993 on the Chief Executive Officers of large Australian companies such as finance companies, advertising agencies and suppliers of software that provide a service to businesses. The aim of the study was to survey the nature and extent of quality management practices with special reference to inhouse care in these organisations. Questionnaires were sent to 428 companies and 219 (51 per cent) responded. CEOs considered an ability to bring out the best in, motivate and communicate with internal customers (the staff) to be important principles of good management. More th

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Wu, Wen, Jingli Liu, and Xiaopu Shang. "Gain without pay causes lazybones’ loss." Chinese Management Studies 12, no. 3 (2018): 634–57. http://dx.doi.org/10.1108/cms-03-2017-0057.

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Purpose Building on social informational processing theory, the purpose of this paper is to develop and test a theoretical model of moderated mediation in which social loafing tendency serves as an intervening mechanism that explains associations among two dimensions of leader–member relationships (formal and informal relationships, namely, leader–member exchange and leader–member guanxi) and customer service performance. Design/methodology/approach The authors designed a field study to test the hypotheses presented in this paper. A survey of 304 supervisor–employee pairs and matched customers

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Thinnati Palanichamy, Ravi Sankar. "A Generic CRM Frontend Architecture for Improving Software Order Fulfillment Accuracy." Journal of Software Engineering and Simulation 11, no. 2 (2025): 46–49. https://doi.org/10.35629/3795-11024649.

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The integration of Customer Relationship Management (CRM) systems plays a pivotal role in enhancing operational efficiency and accuracy in business processes, particularly within the software licensing sector. This paper presents a generic frontend architecture designed to improve order fulfillment accuracy by addressing deficiencies in data capture by sales teams. The existing challenges include frequent omissions of critical product details that hinder timely and accurate provision of software products. Through the design and development of a user-friendly interface, integrated via API with

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Zulkefli Abdul Rahim, Boo-HoVoon, and Rasidah Mahdi. "The Impact of Service Quality on Business Commitment in Contract Manufacturing Services: An Exploratory Study of F&B Industry in Malaysia." International Journal of Business and Society 21, no. 1 (2021): 197–216. http://dx.doi.org/10.33736/ijbs.3247.2020.

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Business environment is highly competitive for food & beverage(F&B)industry due to the low entry barrier. In order to improve their financial performances, F&B manufacturers opt to offer contract manufacturing services (CMS).There is a formal relationship established between the service provider and the buyer. However, the impact of service quality on retaining the business relationship particularly has not been empirically investigated. To fill this gap, this study explores the determinants of contract manufacturing service quality (CMSQ) and the interrelationship between CMSQ, cu

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Isern, Germinal, and Giuseppe Sena. "Technical, Organizational and Cross-cultural issues associated with the deployment of Customer Relationship Management (CRM) in Transnational and Global Multicultural Organizations." Journal of Intercultural Management 6, no. 3 (2015): 187–96. http://dx.doi.org/10.2478/joim-2014-0029.

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Abstract In the past few years the way in which, organizations, companies and corporations structure themselves has given a 180 degrees turnaround, switching from a structure based in products to a structure based in customers. The first big change was the introduction and use of Enterprise Resource Planning Systems (ERP) like SAP and Oracle. Those ERP systems changed the way in which the information was managed in large corporations including now a central database and visualizing the structures and functions of the corporation by business processes and not by business areas. Also lately with

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Loan, Mai Thanh. "Studying Customers' Satisfaction with Service Quality of Life Insurance in Vietnam." International Journal of Professional Business Review 8, no. 6 (2023): e02352. http://dx.doi.org/10.26668/businessreview/2023.v8i6.2352.

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Purpose: Studying key factors affecting customer satisfaction based on the service quality of life insurance in Vietnam, and on that basis, the author proposed policy implications that contribute to improving customer satisfaction with the service quality of life insurance. Theoretical framework: Service quality is a factor that significantly affects customer satisfaction. If service providers provide customers with quality products that satisfy their needs, the business has initially made customers satisfied. Design/methodology/approach: Group interview method implemented in qualitative resea

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Mgbame, Azubike Collins, Oyinomomo-emi Emmanuel Akpe, Abraham Ayodeji Abayomi, Ejielo Ogbuefi, and Oluwatobi Opeyemi Adeyelu. "Developing Low-Cost Dashboards for Business Process Optimization in SMEs." International Journal of Management and Organizational Research 1, no. 1 (2022): 214–30. https://doi.org/10.54660/ijmor.2022.1.1.214-230.

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Small and Medium-sized Enterprises (SMEs) often face resource constraints that hinder their ability to adopt sophisticated data-driven tools for monitoring and improving operational efficiency. This paper explores the development and deployment of low-cost dashboards as practical, scalable solutions for optimizing business processes in SMEs. By leveraging open-source platforms, affordable software tools, and cloud-based services, SMEs can gain real-time visibility into key performance indicators (KPIs), streamline workflows, reduce waste, and enhance decision-making. The study emphasizes the i

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Noor, Nurul Hidayana Mohd, Syeliya Md Zaini, Noralina Omar, Raja Mayang Delima Mohd Beta, and Chang Lee Wei. "Entrepreneurial Competencies for Managing Business in Informal Economy: A Study of B40 Women Entrepreneurs in Malaysia." Journal of Accounting, Business and Management (JABM) 32, no. 1 (2024): 142. http://dx.doi.org/10.31966/jabminternational.v32i1.1460.

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Globally, the lack of participation among women in entrepreneurship is credited to a series of factors, including a lack of education, inadequate competencies, gender stereotypes, and inadequate access to resources. This study aims to assess the current competencies level of women entrepreneurs in the informal economy in Malaysia. The informal economy—also referred to as the shadow economy- is far more significant than the formal economy and a way of livelihood for many people in most developing countries. Second, this study aims to discover the skills and knowledge required by women entrepren

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Buyiya, Roselyn, Prof Elegwa Mukulu, and Dr Anaya Senelwa. "Influence of Relational Capability on the Performance of Small and Medium-Sized Manufacturing Enterprises in Nairobi City County, Kenya." Journal of Entrepreneurship & Project Management 5, no. 1 (2025): 1–18. https://doi.org/10.70619/vol5iss1pp1-18.

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Small and medium-sized manufacturing enterprises (SMEs) play a pivotal role in driving economic growth and fulfilling developmental goals. This study aims to investigate the impact of relational capability on the performance of small manufacturing enterprises within Nairobi City County. Additionally, it explores the moderating role of environmental dynamism on the relationship between technological entrepreneurship and the performance of SMEs in this region of Kenya. The target population for this research comprised 425 SMEs registered with the Kenya Association of Manufacturers in Nairobi Cit

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Егорова, Е. С., and Н. А. Попова. "METHOD OF VERBAL ANALYSIS OF SOLUTIONS FOR THE SOFTWARE SELECTION FOR CUSTOMER RELATIONSHIP MANAGEMENT." МОДЕЛИРОВАНИЕ, ОПТИМИЗАЦИЯ И ИНФОРМАЦИОННЫЕ ТЕХНОЛОГИИ 7, no. 4(27) (2019): 38–39. http://dx.doi.org/10.26102/2310-6018/2019.27.4.038.

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Актуальность статьи обусловлена существующей сложностью при принятии решения в процессе выбора программных продуктов, автоматизирующих бизнес-процессы предприятий, в том числе управление взаимоотношениями с клиентами. Поэтому для разнопланового анализа систем предложено использовать двухэтапную методику формализованной оценки функциональности программного обеспечения и систем. На первом этапе представлены результаты многофакторного анализа программного обеспечения для управления взаимоотношениями с клиентами. В ходе проведения критериальной оценки были выбраны функциональные и инструментальные

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Liu, Annie, Mark Leach, and Richa Chugh. "A sales process framework to regain B2B customers." Journal of Business & Industrial Marketing 30, no. 8 (2015): 906–14. http://dx.doi.org/10.1108/jbim-02-2014-0026.

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Purpose – The purpose of this study is to develop a sales process framework to facilitate business-to-business (B2B) customer reacquisition. A comprehensive CRM process needs to include reacquisition strategies. Yet, very few firms have formal procedures to guide reacquisition efforts. This gap in the sales process reflects the relatively sparse literature on B2B customer reacquisition models. The present research intends to fill this gap and creates a sales process model to guide salespeople to regain B2B lost customers. Design/methodology/approach – Using critical incident technique (CIT), t

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Spillan, John, Ali Kara, and King Domfeh. "Micro Enterprise Retailer Salespeople’s Self-Evaluations of Sales Performance: A study of two countries, one from Central America and one from Western Africa." Multidisciplinary Business Review 15, no. 2 (2022): 78–92. http://dx.doi.org/10.35692/07183992.15.2.8.

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 Salespeople are crucial piece of the puzzle in micro business retailing environments of developing countries. With no formal training and education in salesmanship, they practice the modern version of the customer relationship management to achieve success. However, empirical studies regarding the salesperson’s performance in such environments in developing countries are scarce. We contribute to the existing literature by extending the application of the behaviour-based salesperson self-evaluation into micro enterprise environments of under-researched countries in Central America and We

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Shahana Pervin. "Investigating the Impact of Ethical Leadership on Student Perceptions of Ethical Decision-making in Business Management: Evidence from Bangladesh." Journal of Business and Management Studies 5, no. 5 (2023): 143–53. http://dx.doi.org/10.32996/jbms.2023.5.5.11.

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The objective of this research is to examine the impact of ethical leadership on the ethical decision-making beliefs of students in the field of business management, specifically focusing on the data collected from Bangladesh. The study covers a heterogeneous sample of 406 participants, including individuals of all genders and varying age ranges, mostly from Dhaka University and North South University. The results indicate that all participants had a reasonable level of acquaintance with ethical leadership, indicating a consistent level of awareness among them. The participants expressed mostl

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Siti-Nabiha, A. K., Norfarah Nordin, and Boon Kar Poh. "Social media usage in business decision-making: the case of Malaysian small hospitality organisations." Asia-Pacific Journal of Business Administration 13, no. 2 (2021): 272–89. http://dx.doi.org/10.1108/apjba-08-2020-0276.

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PurposeThe purpose of this paper was to examine how small- and medium-sized hospitality organisations engage with social media and how social media data are used by their managers to inform business decisions.Design/methodology/approachA qualitative approach was used in this research in which interviews were conducted with top management, comprising the owners/directors and other key managers from small- and medium-sized organisations based in Penang, Malaysia. Fan and Gordon's (2014) categorisation of the social media data analysis process and Simon's (1995) concept of the interactive and dia

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Venkateswaran, C., and S. Lakshmi Venkateswaran. "Analysis of Types in Business Communication using the TOPSIS Method." Trends in Banking, Accounting and Business 2, no. 1 (2023): 09–18. http://dx.doi.org/10.46632/tbab/2/1/2.

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Information interchange between employees and others outside the corporation is referred to as business communication. To accomplish organizational objectives, managers and staff interact with one another through effective communication. This seeks to reduce mistakes and enhance administrative procedures. The four basic types of communication are verbal, non-verbal, visual, and written communication. The four primary business communication styles are typically upstream, downward, sideways, and external. Within a company, there is no "correct" method of communication. Therefore, communication i

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Sudrajat, Ajat. "Pajak E-Commerce, Pemecahan dan Solusinya." Jurnal Pajak Vokasi (JUPASI) 2, no. 1 (2020): 22–36. http://dx.doi.org/10.31334/jupasi.v2i1.1107.

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Electronic or e-trade trading (English: Electronic Commerce, also e-commerce) is a spread, purchase, sales, marketing goods and services through an electronic system such as internet or television, www, or other computer networks. Ecommerce can involve electronic fund transfers, electronic data exchange, auto inventory management systems, and automatic data collection systems. The Information Technology industry sees this e-commerce activity as the application and application of e-business (e-business) related to commercial transactions, such as: electronic fund transfer, SCM (E-Marketing), e-

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Puriwat, Wilert, and Suchart Tripopsakul. "From ESG to DESG: The Impact of DESG (Digital Environmental, Social, and Governance) on Customer Attitudes and Brand Equity." Sustainability 14, no. 17 (2022): 10480. http://dx.doi.org/10.3390/su141710480.

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Due to the advances in digital technology, the environmental, social, and governance (ESG) concept has been transformed into the digital environmental, social, and corporate governance (DESG) model, which can be realized as a potentially vital strategic movement for sustainable business practices in the contemporary digital era. Nevertheless, there is a lack of empirical research evidence on how firms’ DESG practices impact customers’ attitudes and brand equity. The purposes of this study were (1) to investigate the effect of DESG initiatives on customers’ attitudes (CA) and brand equity (BE),

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ALEKSEYENKO, Lyudmyla. "THEORETICAL AND CONCEPTUAL APPROACHES TO DEPOSIT INSURANCE IN THE CONTEXT OF GLOBAL FINANCIAL INCLUSION." WORLD OF FINANCE, no. 4(81) (2025): 167–79. https://doi.org/10.35774/sf2024.04.167.

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Introduction. Financial inclusion is an important factor that can positively influence the stability of the banking system by enhancing its resilience through the engagement of a more balanced customer base and reducing the risk of bankruptcy due to more even income distribution and risk diversification. The scientific discourse on deposit insurance systems and mechanisms for resolving distressed banks is becoming increasingly relevant as critical elements of financial stability. These mechanisms have a direct impact on global financial inclusion by fostering trust in the banking system, which

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Ratajczak-Mrozek, Milena, and Krystian Barłożewski. "How to change contracts into beneficial relationships – the results of empirical research." Kwartalnik Nauk o Przedsiębiorstwie 43, no. 2 (2017): 51–57. http://dx.doi.org/10.5604/01.3001.0010.4679.

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The aim of the article is to provide answers to two research questions. Firstly, what in business practice is needed to convert a contact into beneficial relationship. And secondly, whether numerous personal contacts, the so-called “connections” are sufficient to achieve sustained success in creating business relationships. The authors responded the questions by using the results of research conducted among 419 companies. As a result they proposed a scheme of the development process from contact to a beneficial relationship. Introduction Relationships are formed between entities conducting bus

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Bukhari, Syeda Tehmina, Muhammad Rafiq-uz-Zaman, and Sumera Bano. "Analysing the Impact of Education Policies and Their Implementation on the School Education System in Punjab, Pakistan." Inverge Journal of Social Sciences 4, no. 1 (2025): 98–110. https://doi.org/10.63544/ijss.v4i1.136.

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In Punjab, Pakistan, a province whose educational outcomes are pivotal to national development, the school system continues to struggle with significant challenges in access, quality, and equity. Despite a long history of ambitious education policies, a persistent and critical gap exists between policy intentions and their practical implementation, leaving many students without quality learning opportunities and teachers without adequate support. This narrative review analyzes the landscape of education policy and reform since 2001, synthesizing a wide body of evidence from policy documents, p

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Anwar, A. F. M. Kabir, and Devika Nadarajah. "Cultivating Excellence: Formalizing Street Food Enterprises in Bangladesh through Quality Management and Customer Relationship Strategies." International Journal of Social Science and Human Research 7, no. 07 (2024). http://dx.doi.org/10.47191/ijsshr/v7-i07-121.

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Purpose: Street foods are enjoyed by all walks of life throughout the world. It offers a variety of delicacies, easily accessible and affordable. The street food industry in Bangladesh is of no exception. However, street food vendors in Bangladesh typically come from low socioeconomic backgrounds and lack appropriate understanding of good production methods resulting in poor sanitary standards. The purpose of this study is to examine the prospects for sustainability and growth in Bangladesh's street food business since this sector has great economic potential for the country. Approach: Qualita

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Hambon, Sidney Faye. "The Implementation of ISO 9001:2015 Quality Management Systems on the Delivery of Public Services, City Government of Baguio." International Journal For Multidisciplinary Research 7, no. 4 (2025). https://doi.org/10.36948/ijfmr.2025.v07i04.50465.

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THE IMPLEMENTATION OF ISO 9001:2015 QUALITY MANAGEMENT SYSTEMS ON THE DELIVERY OF PUBLIC SERVICES, CITY GOVERNMENT OF BAGUIO A Thesis Presented to the Faculty of the Graduate School University of the Cordilleras In Partial Fulfillment of the Requirements for the Degree MASTERS IN BUSINESS ADMINISTRATION by SIDNEY FAYE ALMAZAN - HAMBON April 2025 APPROVAL SHEET This thesis entitled “THE IMPLEMENTATION OF ISO 9001:2015 QUALITY MANAGEMENT SYSTEMS ON THE DELIVERY OF PUBLIC SERVICES, CITY GOVERNMENT OF BAGUIO” prepared and submitted by SIDNEY FAYE ALMAZAN - HAMBON in partial fulfillment of the requ

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Adbi, Arzi, Xiaojin Liu, and Anant Mishra. "Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies." Manufacturing & Service Operations Management, May 6, 2021. http://dx.doi.org/10.1287/msom.2020.0946.

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Problem Definition: This study examines whether and how the relationship between technology licensing and productivity growth in the short run is affected by the challenges and constraints inherent in the contexts in which developing economy firms operate. We do so by investigating the moderating role of formal workforce training program in a firm and the corruption level and the infrastructural constraint level in the firm's external environment. Academic/Practical Relevance: Although the adoption of foreign technology by developing economy manufacturing firms is often driven by the goal to s

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Sharmistha, Bhattacharyya, and Kumar Sarma Mrinmoy. "Understanding Adoption of Customer Relationship Management in Small Businesses." Multidisciplinary Research Journal, July 31, 2025, 39–53. https://doi.org/10.63635/mrj.v1i3.106.

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The study assesses the adoption of customer relationship management techniques by the small business entities. Interviews are conducted with thirty small retailers on six variables namely, use of digital marketing tools, methods of customer information handling, incentive-based retention practices, feedback mechanism, personal relationship efforts and communication channels. It can be concluded from the analysis that the female participants use e-marketing and formal communication methods more than the males. It is also found that the newer firms use e-marketing tools for promotion. It is seen

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-, Maneesh Gupta. "The Cost-Benefit Analysis of Implementing Salesforce CRM in Large Enterprises." International Journal of Leading Research Publication 5, no. 6 (2024). https://doi.org/10.70528/ijlrp.v5.i6.1576.

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Salesforce CRM is a cloud-based customer relationship management platform that allows large enterprises to streamline sales, marketing, and customer service processes. With features such as lead management, automated workflows, and AI-powered analytics, Salesforce provides a comprehensive solution for enhancing customer experiences and driving business growth. For large enterprises, implementing Salesforce CRM can involve significant upfront and ongoing costs, including licensing, customization, training, and system maintenance. However, these costs can often be outweighed by the long-term ben

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Zhou, Ruoying, and Ning Baines. "To what extent do universities’ formal and informal knowledge exchange activities interact: evidence from UK HE-BCI survey." Journal of Technology Transfer, December 19, 2023. http://dx.doi.org/10.1007/s10961-023-10051-9.

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AbstractThird Mission engagement has become a necessary vehicle to transfer science and knowledge from higher education institutions (HEIs) to society. An extensive body of research has mainly focused on the determinants of research commercialization, and the consequence of knowledge exchange activities largely carried out on an individual academic level. There is a lack of theoretical and empirical evidence on the link and interaction between formal (traditionally referred to as commercialization of university research, such as patent, licensing and spin-off) and informal knowledge exchange a

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Mendoza Morales, Luis E. "Business Process Verification: The Application of Model Checking and Timed Automata." CLEI Electronic Journal 17, no. 2 (2014). http://dx.doi.org/10.19153/cleiej.17.2.2.

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   The most important result to standardize the notation for graphical representation of Business Processes (BPs) is the Business Process Model and Notation (BPMN). Despite the BPs modeled with BPMN being able to support business designers, BPMN models are not appropriate to support the analysis phase. BPMN models have no formal seman- tics to conduct qualitative analysis (validation and verification). In this work is presented how Model Checking (MC) verification technique for software and Timed Automata (TA) formal language are integrated within a formal verification approa

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Vasco, J., C. Guerra, F. Favicela, and X. Granizo. "Strategies for Customer Relationship Management Focused on Loyalty." ESPOCH Congresses: The Ecuadorian Journal of S.T.E.A.M., August 26, 2021. http://dx.doi.org/10.18502/espoch.v1i1.9604.

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This research examined the customer loyalty process through relational marketing, using Customer Relationship Management (CRM) strategies. A market study was conducted to analyze the current client management approaches. A survey of customers of the company was carried out to investigate what they perceived were important factors influencing their relationship with the organization and determining efficient communication. The study focused on the design of CRM and relational marketing strategies, in order to create tools to improve communication and interaction with the client, so as to help u

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Brown, Philip J. "Developing an optimal custodian relationship management strategy." Journal of Securities Operations & Custody, February 1, 2008. http://dx.doi.org/10.69554/potm5240.

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Global custodians, as service industry participants, depend for their survival on the quality of their people and on their relationship approach. This paper argues that relying upon the interpersonal skills of individual relationship managers without a formal process for relationship management exposes the relationship to significant risk and reduces an organisation's opportunity for differentiation. In the global custody business, relationship management is considered an art by most of its practitioners. This paper argues that it is more science than art, requiring a disciplined and structure

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Abhiroop.N, Sagar. R, Sagar. S.P, Saikrishna Reddy, and Dr. Musaib Ahmad Shariff B.A. "A STUDY ON CUSTOMER PREFERENCE AND SATISFACTION IN E-COMMERCE BACKGROUND." EPRA International Journal of Economic and Business Review, April 25, 2025, 108–10. https://doi.org/10.36713/epra21218.

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Training and development have become indispensable ingredients for organizational effectiveness and competitiveness in the fast-changing world of e- commerce.As online channels keep reshaping the way firms conduct business and engage with consumers, workers have to keep reinventing themselves against the latest technology, consumer shopping trends, and data-driven methodologies. This article discusses the importance of formal training and development programs in e- commerce settings, with a focus on digital marketing, cybersecurity, customer relationship management (CRM), and supply chain mana

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Saha, Krishnendu, Chrisovaladis Malesios, Soumyadeb Chowdhury, and Prasanta Kumar Dey. "Impact of institutional voids on the performance of small and medium-sized enterprises." Journal of Strategy and Management, March 22, 2022. http://dx.doi.org/10.1108/jsma-07-2021-0155.

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PurposeThere is a critical gap in assessing how institutional voids affect SMEs' growth, investment commitment and reputation. The purpose of this paper is to explain how institutional void affects these three dimensions of SME performance; and to develop an institutional void-SME performance framework that can be applied for strategising, resourcing and competency acquisition for better performance.Design/methodology/approachThe study used the Enterprise Survey Data of the World Bank, consisting of 118,763 firms from 140 countries. The structural equation modelling (SEM) is used to analyse th

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Adom, Kwame, Louis Numelio Tettey, and George Acheampong. "Understanding relationship marketing strategy in Ghana’s informal economy: a case of micro, small and medium enterprises." Journal of Research in Marketing and Entrepreneurship, November 28, 2022. http://dx.doi.org/10.1108/jrme-03-2022-0033.

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Purpose Relationship marketing (RM) has rarely been applied to micro-, small- and medium-sized enterprises (MSMEs) in the informal economy (IE). Thus, this study aims to explore the RM strategy of service rendering micro-enterprises in the IE of a sub-Saharan African country like Ghana. Design/methodology/approach This study used a qualitative research approach using a multiple case study design, semi-structured interview and a random sampling technique to sample 15 micro-enterprises. Thereafter, the case was analysed thematically. Findings Results show that micro-enterprises in the IE engage

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Shaalan, Ahmed, Riyad Eid, and Marwa Tourky. "De-Linking From Western Epistemologies: Using Guanxi-Type Relationships to Attract and Retain Hotel Guests in the Middle East." Management and Organization Review, July 15, 2021, 1–33. http://dx.doi.org/10.1017/mor.2021.21.

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ABSTRACT Relationships are widely recognized as key to business success in the form of both informal interpersonal networks and formal organizational relationships. While Chinese personal networks (guanxi) have attracted scholars’ interest, the concept has not been fully investigated or understood in other contexts, especially the Middle East, where personal networks fulfill some of the same roles. The underlying socio-cultural formulae of the distinctive cultural dimensions that influence relationship formation in the Middle East also remain under-explored. This research therefore investigate

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Rizi, Minoo Salimian, Amir Eslami Andargoli, Mohsin Malik, and Asjad Shahzad. "How does organisational culture affect agile projects? A competing values framework perspective." VINE Journal of Information and Knowledge Management Systems, August 13, 2024. http://dx.doi.org/10.1108/vjikms-10-2023-0250.

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Purpose The literature has not yet delved sufficiently deeper into the holistic relationship between organisational culture and agile project management. This paper aims to address this literature gap by delineating the specifics of why and how organisational culture affects agile project management. Design/methodology/approach This paper addresses this literature gap by conducting a systematic literature review of empirical research investigating how organisational culture affects agile project management. This paper draws on the competing values framework to explain how various dimensions of

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Erlangga, Al Farozi, Giri Sucahyo Yudho, and Kasfu Hammi Muhammad. "Designing Service Level Agreements and Information Technology Service Level Management Process Standards based on the ISO 20000 and ITIL V3 2011: Case Study of PT XYZ." July 18, 2021. https://doi.org/10.5281/zenodo.5112179.

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The development of technology today is very fast and has changed companies’ perspective and strategic plans. The knowledge of information technology has begun to reach the strategic level, but there are still many companies that have not been able to map the development of information technology from its strategic level. PT XYZ is a customer relationship management-based company that provides several services to meet its business needs. Some of these services have problems regarding their service capabilities. Many businesspeople question whether the IT division is able to provide everyt

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Balatska, N. "The Concept Of Economics Of Impressions In The Development Of The Enterprises Of The Restaurant Business." Podilian Bulletin: Agriculture, Engineering, Economics, no. 31 (December 25, 2019). http://dx.doi.org/10.37406/2706-9052-2019-2-13.

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Conditions of rapid development and increasing competition in the sphere of restaurant business actualize the issues of development of innovative approaches to managing the development of the restaurant business enterprise in a competitive environment, which should contain creative innovations to increase the social and emotional value of restaurant services for consumers. The ability of the restaurant business enterprise to generate the desired impression on the consumer will determine its competitive position and success in the market. Insufficient coverage of the fundamentally important iss

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Huang, Show-Hui, Wen-Kai Hsu, Thu Ngo Ngoc Le, and Nguyen Tan Huynh. "The selection model of international air express for high-tech manufacturers in airfreight of sample products: the fuzzy best-worst method." Asia Pacific Journal of Marketing and Logistics, January 6, 2025. https://doi.org/10.1108/apjml-04-2024-0505.

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PurposeA popular production model for high-tech manufacturers is that they move most production lines abroad to produce formal products for sale and just keep a few production lines in headquarters to manufacture sample products for new product development. Under such a production model, the paper aims to develop a selection model of International Air Express (IAE) for high-tech manufacturers in airfreight of sample products using the fuzzy best-worst method (BWM).Design/methodology/approachIn this paper, an assessment model based on the fuzzy BWM approach is proposed for high-tech manufacture

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Brabazon, Tara. "Freedom from Choice." M/C Journal 7, no. 6 (2005). http://dx.doi.org/10.5204/mcj.2461.

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   On May 18, 2003, the Australian Minister for Education, Brendon Nelson, appeared on the Channel Nine Sunday programme. The Yoda of political journalism, Laurie Oakes, attacked him personally and professionally. He disclosed to viewers that the Minister for Education, Science and Training had suffered a false start in his education, enrolling in one semester of an economics degree that was never completed. The following year, he commenced a medical qualification and went on to become a practicing doctor. He did not pay fees for any of his University courses. When reminded o

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Ali, Zulfiqar, Gao Meng Dr., Ali Yousuf, Muttahir Hussain, and Muhammad Malik. "Impact of China Pakistan Economic Corridor (CPEC) on Fruit Industry in Gilgit-Baltistan." North American Academic Research 2, no. 6 (2019). https://doi.org/10.5281/zenodo.3257756.

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<strong><em>Abstract : </em></strong><em>Gilgit-Baltistan (GB) is consider one of important contributor of fruit production in Pakistan however, Production of fruit is low as compare to other parts of country due to different factor like, remoteness, Shortage infrastructure (road), lack of market and traditional practice’s etc. Therefore, this study was aimed to develop linkages between CPEC and fruit industry of GB. The study was based on both primary and secondary data as well as quantitative and qualitative data. Primary data was collected from field through face to face interview usi

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Witney, Cynthia, Lelia Green, Leesa Costello, and Vanessa Bradshaw. "Creativity in an Online Community as a Response to the Chaos of a Breast Cancer Diagnosis." M/C Journal 16, no. 1 (2013). http://dx.doi.org/10.5204/mcj.598.

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IntroductionA catastrophe is often considered to be a final decisive event, resulting in a disastrous end. Two recent examples of catastrophes satisfying this definition were the 2012 super storm Sandy in the United States of America and the 2011 floods in Brisbane, Australia. The progress of these disasters was reported worldwide, yet coverage soon disappeared from the headlines, leaving people to deal with the aftermath of rebuilding homes, businesses and lives. The diagnosis of breast cancer is an individual’s catastrophic event. While not on the community-wide scale of the disasters mentio

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Holland, Travis, and Beck Wise. "Platform Rhetoric and Fan Labour as the Building Blocks of <em>LEGO Ideas</em>." M/C Journal 26, no. 3 (2023). http://dx.doi.org/10.5204/mcj.2946.

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Introduction The LEGO Group is a multinational toy manufacturer headquartered in Billund, Denmark, with interests in videogames, television, and film, in addition to toys. Their primary product consists of plastic building blocks with thousands of variations in dozens of colours, purchasable either in sets with instructions to create particular designs, or as assorted boxes for more creative freeform building; sets have a multitude of “themes”, including in-house labels such as ‘Bionicles’ and ‘Ninjago’, ‘city’ sets, and products based on popular intellectual property from film, television, vi

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