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Books on the topic 'Customer relationship management social'

Author: Grafiati

Published: 10 September 2021

Last updated: 30 July 2025

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1

Alt, Rainer, and Olaf Reinhold. Social Customer Relationship Management. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-23343-3.

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2

Alt, Rainer, and Olaf Reinhold. Social Customer Relationship Management. Springer Berlin Heidelberg, 2016. http://dx.doi.org/10.1007/978-3-662-52790-0.

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3

Colomo-Palacios, Ricardo. Customer relationship management and the social and semantic web: Enabling cliens conexus. Business Science Reference, 2012.

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4

Kumar, V., and Werner Reinartz. Customer Relationship Management. Springer Berlin Heidelberg, 2018. http://dx.doi.org/10.1007/978-3-662-55381-7.

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5

Sperl, Friederike. Customer Relationship Management. Springer Fachmedien Wiesbaden, 2016. http://dx.doi.org/10.1007/978-3-658-11547-0.

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6

Muther, Andreas. Customer Relationship Management. Springer Berlin Heidelberg, 2002. http://dx.doi.org/10.1007/978-3-642-56222-8.

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7

Schwetz, Wolfgang. Customer Relationship Management. Gabler Verlag, 2001. http://dx.doi.org/10.1007/978-3-322-89528-8.

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8

Schwetz, Wolfgang. Customer Relationship Management. Gabler Verlag, 2000. http://dx.doi.org/10.1007/978-3-322-92002-7.

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9

Kumar, V., and Werner Reinartz. Customer Relationship Management. Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-20110-3.

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10

Link, Jörg, ed. Customer Relationship Management. Springer Berlin Heidelberg, 2001. http://dx.doi.org/10.1007/978-3-642-56552-6.

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11

Rajola, Federico. Customer Relationship Management. Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-540-24718-0.

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12

Buttle, Francis, and Stan Maklan. Customer Relationship Management. Routledge, 2019. http://dx.doi.org/10.4324/9781351016551.

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13

Roberts-Phelps, Graham. Customer Relationship Management. Thorogood, 2004.

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14

Das, Subhasish. Customer relationship management. Excel Books, 2007.

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15

Joanna, Reeves, ed. Customer relationship management. Caspian Publishing, 1999.

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16

Carol, Kerr, ed. Customer relationship management. McGraw-Hill, 2002.

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17

Helmke, Stefan, Matthias Uebel, and Wilhelm Dangelmaier, eds. Effektives Customer Relationship Management. Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-06624-6.

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18

Helmke, Stefan, Matthias Uebel, and Wilhelm Dangelmaier, eds. Effektives Customer Relationship Management. Springer Fachmedien Wiesbaden, 2013. http://dx.doi.org/10.1007/978-3-8349-4176-3.

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19

Helmke, Stefan, Matthias F. Uebel, and Wilhelm Dangelmaier, eds. Effektives Customer Relationship Management. Gabler, 2008. http://dx.doi.org/10.1007/978-3-8349-9874-3.

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20

Helmke, Stefan, and Wilhelm Dangelmaier. Marktspiegel Customer Relationship Management. Gabler Verlag, 2001. http://dx.doi.org/10.1007/978-3-322-90757-8.

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21

Helmke, Stefan, Matthias Uebel, and Wilhelm Dangelmaier, eds. Effektives Customer Relationship Management. Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-322-87142-8.

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22

Kracklauer, Alexander H., D. Quinn Mills, and Dirk Seifert, eds. Collaborative Customer Relationship Management. Springer Berlin Heidelberg, 2004. http://dx.doi.org/10.1007/978-3-540-24710-4.

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23

Massing, Isabell. Social Customer Relationship Management. GRIN Verlag GmbH, 2013.

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24

André Hahn. Social Software Im Customer Relationship Management. Diplomica Verlag, 2008.

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25

Alt, Rainer, and Olaf Reinhold. Social Customer Relationship Management: Fundamentals, Applications, Technologies. Springer International Publishing AG, 2020.

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26

Alt, Rainer, and Olaf Reinhold. Social Customer Relationship Management: Fundamentals, Applications, Technologies. Springer, 2019.

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27

Fein, Katharina. Social Customer Relationsship Management. GRIN Verlag GmbH, 2013.

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28

Alt, Rainer, and Olaf Reinhold. Social Customer Relationship Management: Grundlagen, Anwendungen und Technologien. Springer Berlin / Heidelberg, 2017.

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29

Strategic customer relationship management in the age of social media. Business Science Reference, An Imprint of IGI Global, 2015.

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30

Ammari, Nedra Bahri, ed. Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-7998-9553-4.

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31

Ammari, Nedra Bahri. Social Customer Relationship Management (Social-CRM) in the ERA of Web 4.0. IGI Global, 2022.

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32

Nickel, Jasmina. Einfluss Mobiler Endgeräte und Social Media Auf das Customer-Relationship-Management. GRIN Verlag GmbH, 2018.

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33

André Hahn. Social Software im Customer Relationship Management: Einsatzmöglichkeiten in der chemischen Industrie. Diplomica Verlag, 2008.

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34

Gordon, Ian. Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value. Wiley & Sons, Incorporated, John, 2013.

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35

Gordon, Ian. Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value. Wiley & Sons, Limited, John, 2013.

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36

Gordon, Ian. Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value. Wiley & Sons, Incorporated, John, 2013.

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37

Ammari, Nedra Bahri. Social Customer Relationship Management (Social-CRM) in the Era of Web 4. 0. IGI Global, 2022.

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38

Bahri-Ammari, Nedra. Social Customer Relationship Management (Social-CRM) in the Era of Web 4. 0. IGI Global, 2021.

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39

Ammari, Nedra Bahri. Social Customer Relationship Management (Social-CRM) in the Era of Web 4. 0. IGI Global, 2022.

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40

Ammari, Nedra Bahri. Social Customer Relationship Management (Social-CRM) in the Era of Web 4. 0. IGI Global, 2022.

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41

Kerkhof, Peter. Customer Media in Een Sociaal Medialandschap. Amsterdam University Press, 2012.

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42

Customer Media in Een Sociaal Medialandschap. Amsterdam University Press, 2012.

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43

The definitive guide to social CRM: Maximizing customer relationships with social media to gain market insights, customers, and profits. 2015.

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44

Schellong, Alexander. Citizen Relationship Management: A Study of CRM in Government. Lang GmbH, Internationaler Verlag der Wissenschaften, Peter, 2011.

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45

Schellong, Alexander. Citizen Relationship Management: A Study of Crm in Government. Lang Publishing, Incorporated, Peter, 2011.

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46

Citizen relationship management: A study of CRM in government. Lang, 2008.

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47

Crm 2. 0. Herausforderungen und Risiken Von Customer Relationship Management ALS Strategische Kundenbindungsmanahme Im Kontext Von Social Media. GRIN Verlag GmbH, 2018.

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48

O'Riordan, Linda. Managing Sustainable Stakeholder Relationships: Corporate Approaches to Responsible Management. Springer International Publishing AG, 2018.

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49

O'Riordan, Linda. Managing Sustainable Stakeholder Relationships: Corporate Approaches to Responsible Management. Springer International Publishing AG, 2017.

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50

Schwetz, Wolfgang. Customer Relationship Management. Springer, 2012.

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