Dissertations / Theses on the topic 'Customer satisfaction'
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Raja, Abbas Haider, Chokaew Koobgrabe, and Punyanuch Chutima. "Customer satisfaction toward TrueMove customer service." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-875.
Full textFuna, Laura. "Customer Satisfaction Analysis." Thesis, Linköpings universitet, Statistik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-71707.
Full textHeath, Eric Ernie. "The determinants of customer co-production and satisfaction in a compliance dependent service." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/24649.
Full textRudchenko, Veronika. "Customer satisfaction in Hospitality." Doctoral thesis, Universitat Rovira i Virgili, 2017. http://hdl.handle.net/10803/456299.
Full textVuniq, Valentina, Maida Kadic, and Medeleine Bengtsson. "Customer Satisfaction Online Banking." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, EMM (Entreprenörskap, Marknadsföring, Management), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15499.
Full textSimpson, Eric Phillip. "Examining Employee Satisfaction, Customer Service and Customer Satisfaction in a Retail Banking Organization." Thesis, University of North Texas, 2006. https://digital.library.unt.edu/ark:/67531/metadc5211/.
Full textDavis, G. Scott. "Customer satisfaction for professional Services Group, Inc. development of an online customer satisfaction survey /." Online version, 2003. http://www.uwstout.edu/lib/thesis/2003/2003davisg.pdf.
Full textNicolaou, Daina. "An holistic customer satisfaction model." Thesis, University of Warwick, 2007. http://wrap.warwick.ac.uk/1155/.
Full textPriporas, Constantinos Vasilios A. "Store image and customer satisfaction." Thesis, University of Newcastle Upon Tyne, 2002. http://hdl.handle.net/10443/172.
Full textPARODI, VALERIO. "Customer Satisfaction: Data Driven Analysis." Doctoral thesis, Università degli studi di Genova, 2022. http://hdl.handle.net/11567/1082323.
Full textAubert, Benoit. "Customer education : definition, measures and effects on customer satisfaction." Thesis, University of Newcastle Upon Tyne, 2007. http://hdl.handle.net/10443/248.
Full textBae, Young Han. "Three essays on the customer satisfaction-customer loyalty association." Diss., University of Iowa, 2012. https://ir.uiowa.edu/etd/3255.
Full textVerbauskienė, Lina. "Effect of customer experience on satisfaction and intentions of hospitality customers." Doctoral thesis, Lithuanian Academic Libraries Network (LABT), 2014. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2014~D_20141222_102513-16573.
Full textLövstrand, Christoffer, and Daniel Nilsson. "Kitchen Worktop Expectations." Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-29298.
Full textLu, Phuc Hong, and Ian Lukoma. "Customer Satisfaction towards Retailers : ICA, ICA NÄRA and COOP FORUM." Thesis, Högskolan på Gotland, Institutionen för humaniora och samhällsvetenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hgo:diva-1005.
Full textChen, I.-Ting. "Customer service attributes and customer satisfaction in Taiwanese rural hotels." Thesis, Sheffield Hallam University, 2013. http://shura.shu.ac.uk/23506/.
Full textLam, Hoang Chau, and Qiuyun Li. "Does electronic customer relationship management affect customer satisfaction and trust?" Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-24655.
Full textCaccamo, Debora <1995>. "Customer Satisfaction e Customer Service: analisi del caso aziendale Ikea." Master's Degree Thesis, Università Ca' Foscari Venezia, 2019. http://hdl.handle.net/10579/15775.
Full textMaggon, Mohita. "Customer satisfaction, relationship share and customer attitude in context of customer relationship management: a study of Indian hotels." Thesis, IIT Delhi, 2016. http://localhost:8080/iit/handle/2074/7230.
Full textBlanchette, Nicholas J. "Customer satisfaction at Wisconsin's One-Stop Job Centers development and implementation of a customer satisfaction instrument /." Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001blanchetten.pdf.
Full textPolycarpou, Evripides. "Service quality management and customer satisfaction in higher education : quality of services, customer satisfaction and customer behavioural intention in higher education." Thesis, Middlesex University, 2007. http://eprints.mdx.ac.uk/13601/.
Full textBacinskas, Justas, and Viktor Kempers. "Effects of new technologies on customer satisfaction : A study on how new customer-facing technologies in airports affect the customer satisfaction." Thesis, Jönköping University, Internationella Handelshögskolan, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-48449.
Full textIvarsson, Linus, Alexander Nilsson, and Torbjörn Rimfält. "Customer Satisfaction - An Investigation of Trivselhus." Thesis, Jönköping University, JIBS, Business Administration, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12469.
Full textJacobs, H. S. "Increased customer satisfaction during experiential learning." Interim : Interdisciplinary Journal, Vol 6, Issue 2: Central University of Technology Free State Bloemfontein, 2007. http://hdl.handle.net/11462/404.
Full textGorst, Jonathan Keith. "Modelling customer satisfaction in service industries." Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/19707/.
Full textAlvarado, Terreros Victor Miguel Ángel, Morales Yovana Edith Barron, Cardozo Maricielo Geraldine Osorio, Dávila Luis Arturo Vega, and García Gabriela Margarita Grijalva. "Customer satisfaction Brand trust Web platforms." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/655652.
Full textHEUMANN, BAUER WERIN AXEL, and SVERKER SJÖBERG. "Common issues with Customer Satisfaction Measurement : Why do some companies succeed and fail." Thesis, KTH, Industriell marknadsföring, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-194154.
Full textKhan, Rizwan, and Ganesh Narawane. "Examining factors affecting customer satisfaction : A case-study of a Swedish firm." Thesis, Högskolan i Skövde, Institutionen för teknik och samhälle, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386.
Full textSimmons, Robert Lee. "The Relationship Between Customer Relationship Management Usage, Customer Satisfaction, and Revenue." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1451.
Full textLeah, Susan. "Increasing customer satisfaction through employee satisfaction in a call center environment." Menomonie, WI : University of Wisconsin--Stout, 2005. http://www.uwstout.edu/lib/thesis/2005/2005leahs.pdf.
Full textWestman, Wall Carolin, and Tomas Henriksson. "How To Create Satisfaction : Customer satisfaction in Business-to-Business relationships." Thesis, Uppsala University, Department of Business Studies, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-106706.
Full textHo, Kit-fun Polly. "Improving marketing performance through customer satisfaction : China /." Hong Kong : University of Hong Kong, 1995. http://sunzi.lib.hku.hk/hkuto/record.jsp?B14038985.
Full textArshad, Ammar, and Khurram Shahzad. "The Relationship between Job Quality and Customer Satisfaction in Customer Contact Centers of Pakistan." Thesis, Umeå universitet, Företagsekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-68711.
Full textNaveed-ur-Rehman, Muhammad. "Customer Retention Strategies of Compressed Natural Gas (CNG) in a Developing Country (Pakistan)." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-24338.
Full textMiazee, Md Hossen, and Md Mostafizur Rahman. "E-Service Quality and Customer Satisfaction: A Study of Online Customers in Bangladesh." Thesis, Mittuniversitetet, Institutionen för samhällsvetenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-13615.
Full textDan, Tong Le, and Tong Le Dan. "Assess Customer Satisfaction With E-customs Procedures." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/37720454130066388845.
Full textSun, Jhong-Cheng, and 孫忠誠. "Advertising、Customer Satisfaction and Shareholder Value:The Mediator Effect of Customer Satisfaction." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/82z7d2.
Full textChuang, Ching-Ju, and 莊靜儒. "Customer Satisfaction and Customer Loyalty: Meta-Analysis." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/5e9q5f.
Full textLIU, PANG YU, and 劉邦宇. "CUSTOMER SATISFACTION MEASUREMENT RESEARCH." Thesis, 1995. http://ndltd.ncl.edu.tw/handle/63426919704614674403.
Full textShieh, Shiang-Meng, and 謝祥孟. "The Customer Satisfaction Model." Thesis, 1997. http://ndltd.ncl.edu.tw/handle/18697924259525537168.
Full textGovender, Therashree. "Service quality enhances customer satisfaction." Thesis, 2003. http://hdl.handle.net/10413/4199.
Full textHuang, Li-Ting, and 黃莉婷. "Information content of customer satisfaction." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/v343uq.
Full textChen, Po-Tsang, and 陳柏蒼. "Customer Satisfaction Management and Application." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/74213903560359337976.
Full textChen, Po-Tsang. "Customer Satisfaction Management and Application." 2007. http://www.cetd.com.tw/ec/thesisdetail.aspx?etdun=U0001-1708200714002900.
Full textWang, Hsiu-Ju, and 王秀如. "Domestic brokerage relationship quality, customer satisfaction, customer loyalty study." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/39556597394318959452.
Full text呂國正. "A Study of Readiness Technology and Customer Satisfaction A Study of Readiness Technology and Customer Satisfaction A Study of Readiness Technology and Customer Satisfaction A Study of Readiness Technology and Customer Satisfaction A Study of Readiness Technology and Customer Satisfaction A Study of Readiness Technology and Customer Satisfaction A Study of Readiness Technology and Customer Satisfaction A Study of Readiness Technology and Customer Satisfaction A Study of Readiness Technology and Customer Satisfaction A Study of Readiness Technology and Customer Satisfaction A Study of Readiness Technology and Customer Satisfaction A Study of Readiness Technology and Customer Satisfaction A Study of Readiness Technology and Customer Satisfaction about Electric Scooter in about Electric Scooter in about Electric Scooter in about Electric Scooter in Fongshan City." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/30846728143160217871.
Full textHuang, Wei-Ying, and 黃威穎. "A Study of Cosmeceutical Product Attributes, Customers Satisfaction and Customer Loyalty." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/nq85r7.
Full textChong, Esther. "Identifying the dimensions of customer satisfaction :." 1998. http://arrow.unisa.edu.au:8081/1959.8/84533.
Full textYeh, Jin-Yu, and 葉金玉. "A Study on The Service Quality, Customer Satisfaction, Customer Relationship and Customer Loyalty." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/27202067875095047747.
Full textLiu, Wei-Liang, and 劉韋良. "Relationship of Content Marketing Among Customer Satisfaction, Customer Perceived Value and Customer Loyalty." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/x7sttg.
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