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Academic literature on the topic 'Customer service call centres'
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Journal articles on the topic "Customer service call centres"
Oodith, Devina. "Enhanced Customer Interactions through Customer-Centric Technology within a Call Centre." Journal of Economics and Behavioral Studies 11, no. 2(J) (2019): 79–91. http://dx.doi.org/10.22610/jebs.v11i2(j).2820.
Full textKasabov, Edward, and Anna C.C.C. da Cunha. "Re-conceptualising call-centres as sites of control: the insider perspective." European Journal of Marketing 48, no. 1/2 (2014): 25–46. http://dx.doi.org/10.1108/ejm-02-2012-0054.
Full textBrown, Gavin, and Gillian Maxwell. "Customer Service in UK call centres:." Journal of Retailing and Consumer Services 9, no. 6 (2002): 309–16. http://dx.doi.org/10.1016/s0969-6989(01)00040-6.
Full textChicu, Dorina, Mireia Valverde, Gerard Ryan, and Rosemary Batt. "The service-profit chain in call centre services." Journal of Service Theory and Practice 26, no. 5 (2016): 616–41. http://dx.doi.org/10.1108/jstp-10-2014-0243.
Full textTalley, C. Richard. "Customer-service call centers." American Journal of Health-System Pharmacy 53, no. 17 (1996): 2041. http://dx.doi.org/10.1093/ajhp/53.17.2041.
Full textDean, Alison M. "Service quality in call centres: implications for customer loyalty." Managing Service Quality: An International Journal 12, no. 6 (2002): 414–23. http://dx.doi.org/10.1108/09604520210451894.
Full textEllway, Benjamin. "Design vs practice." International Journal of Operations & Production Management 36, no. 4 (2016): 408–28. http://dx.doi.org/10.1108/ijopm-11-2013-0487.
Full textCrone, Gary, Lorraine Carey, and Peter Dowling. "Calling on Compensation in Australian Call Centres." Journal of Management & Organization 9, no. 3 (2003): 62–76. http://dx.doi.org/10.1017/s1833367200004715.
Full textCrone, Gary, Lorraine Carey, and Peter Dowling. "Calling on Compensation in Australian Call Centres." Journal of the Australian and New Zealand Academy of Management 9, no. 3 (2003): 62–76. http://dx.doi.org/10.5172/jmo.2003.9.3.62.
Full textPiers William Ellway, Benjamin. "Is the quantity-quality trade-off in call centres a false dichotomy?" Managing Service Quality 24, no. 3 (2014): 230–51. http://dx.doi.org/10.1108/msq-09-2013-0192.
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