Books on the topic 'Customer Service Management Practices'
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Bleuel, William H. Service management: Principles and practices. 3rd ed. ISA Press, 1994.
Find full textPatrick, Roger. Benchmarking water utility customer relations best practices. AWWA Research Foundation, 2006.
Find full textHiebeler, Robert. Best practices: Building your business with customer-focused solutions. Simon & Schuster, 1998.
Find full textInternational Business Machines Corporation. International Technical Support Center. Service delivery technology center: Best practices on e-ESM installation and configuration. IBM, International Technical Support Organization, 2000.
Find full text1948-, Gore Albert, ed. Serving the American public: Best practices in one-stop customer service : Federal Benchmarking Consortium Study Report. The Review, 1997.
Find full textGroup, Spectrem. Best practices in relationship management: Effectively serving affluent households. Spectrem Group, 2005.
Find full textBent, Stephen. Innovations and good practices in single-window service. Canadian Centre for Management Development, 1999.
Find full textSaxton, James W. The satisfied patient: A guide to preventing malpractice claims by providing excellent customer service. HCPro, 2003.
Find full text1967-, Harrison N. J., ed. Looking at logistics: A practical introduction to logistics, customer service, and supply chain management. 2nd ed. Access Education, 2013.
Find full textBrander, Arne. Forecasting and customer service management: Optimizing the supply chain with a practical approach. Helbing & Lichtenhahn, 1995.
Find full textZeithaml, Valarie A. A conceptual framework for understanding e-service quality: Implications for future research and managerial practice. Marketing Science Institute, 2000.
Find full textWelch, Mary. The win-win customer/vendor partnership: Business practices that make it happen. Information Management Forum, 1995.
Find full textBS, Thejendra. Practical IT service management: A concise guide for busy executives. 2nd ed. IT Governance Pub., 2014.
Find full text1953-, Singer Donald C., ed. A laboratory quality handbook of best practices. ASQ Quality Press, 2001.
Find full textSanders, Dan J. Built to serve: How to drive the bottom line with people-first practices. McGraw-Hill, 2008.
Find full textSanders, Dan J. Built to serve: How to drive the bottom line with people-first practices. McGraw-Hill, 2008.
Find full textEmerson, Leslie C. A study of best practice in supply chain management for improved customer service and inventory control. The Author], 1996.
Find full text1948-, Gore Albert, ed. Serving the American public: Best practices in resolving customer complaints : Federal Benchmarking Consortium study report. National Performance Review, 1996.
Find full text1948-, Gore Albert, ed. Serving the American public: Best practices in customer-driven strategic planning : Federal Benchmarking Consortium Study Report. National Performance Review : [Supt. of Docs., U.S. G.P.O., distributor, 1997.
Find full textOffice, General Accounting. U.S. Postal Service: New focus on improving service quality and customer satisfaction : report to Congressional requesters. The Office, 1995.
Find full textEnforcement, U. S. Customs Service Office of. Office of Enforcement: Resource management. U.S. Customs Service, 1992.
Find full textU.S. Customs Service. Office of Enforcement. Office of Enforcement: Financial management. U.S. Customs Service, 1992.
Find full textOffice, General Accounting. OPM revolving fund: Benchmaking could aid OPM's efforts to improve customer service : report to the Chairman, Senate Committee on Governmental Affairs and the Chairman, House Committee on Post Office and Civil Service. The Office, 1992.
Find full textOffice, General Accounting. Personnel practices: Monetary awards provided to political appointees. U.S. General Accounting Office, 2001.
Find full textU.S. Customs Service. Office of Enforcement. Office of Enforcement: Management studies/reviews. U.S. Customs Service, 1992.
Find full textBest, Geoffrey A. 42 rules for outsourcing your call center: Best practices for outsourcing call center planning, operations and management. Super Star Press, 2011.
Find full text1948-, Gore Albert, ed. Serving the American public: Best practices in downsizing. The Review, 1997.
Find full textRon, Zemke, and Woods John A, eds. Best practices in customer service. HRD Press, 1999.
Find full textUnited States. Congress. House. Committee on Ways and Means. Subcommittee on Oversight. Problems with management practices of the U.S. Customs Service and inadequate enforcement of the U.S. trade laws: Hearing before the Subcommittee on Oversight of the Committee on Ways and Means, House of Representatives, One Hundred Second Congress, second session, May 21, 1992. U.S. G.P.O., 1992.
Find full textOffice, General Accounting. Executive guide: Best practices in achieving consistent, accurate physical counts of inventory and related property. GAO, 2002.
Find full textOffice, General Accounting. Executive guide: Best practices in achieving consistent, accurate physical counts of inventory and related property. GAO, 2001.
Find full text1948-, Gore Albert, ed. Serving the American public: Best practices in performance measurement : Benchmarking Study Report. National Performance Review, 1997.
Find full textUnited States. Minerals Management Service. Customer service plan. Minerals Management Service, 1994.
Find full textGallagher, Richard S. Delivering legendary customer service. Skills Development International, 2005.
Find full textOffice, General Accounting. Personnel practices: Circumstances surrounding U.S. customs service's use of schedule a appointment authority : report to the Chairman, Committee on Ways and Means, House of Representatives. GAO, 2001.
Find full textKenneth, Huggins. Customer service in insurance: Principles and practices. Life Office Management Association, 1991.
Find full textLonde, Bernard J. La. Customer service: A management perspective. The Council, 1988.
Find full textHinson, Robert Ebo, Ogechi Adeola, Terri R. Lituchy, and Abednego Feehi Okoe Amartey, eds. Customer Service Management in Africa. Productivity Press, 2020. http://dx.doi.org/10.4324/9780429031342.
Full textM, Knod Edward, ed. Operations management: Improving customer service. 4th ed. Irwin, 1991.
Find full textLonde, Bernard J. La. Customer service: A management perspective. The Council, 1988.
Find full textSchonberger, Richard J. Operations management: Improving customer service. 4th ed. Irwin, 1991.
Find full textSalas, Eduardo, and Lawrence Fogli. Customer Service Delivery: Research and Best Practices. Wiley & Sons, Incorporated, John, 2007.
Find full textBleuel, William H., and Patton J. D. Jr. Service Management: Principles and Practices. ISA, 1986.
Find full textSingh, Ramendra. Customer-Oriented Sales Management Practices. Business Expert Press, 2013.
Find full textVaughan, Stafford. Practical Zendesk Administration: Best Practices for Setting up Your Customer Service Platform. O'Reilly Media, Incorporated, 2012.
Find full textVaughan, Stafford. Practical Zendesk Administration: Best Practices for Setting up Your Customer Service Platform. O'Reilly Media, Incorporated, 2012.
Find full textPractical Zendesk administration: [best practices for setting up your customer service platform]. O'Reilly Media, 2012.
Find full textFogli, Larry, and Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). Pfeiffer, 2005.
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