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Books on the topic 'Customer Service Providers'

Author: Grafiati

Published: 5 June 2025

Last updated: 2 August 2025

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1

Frey, Kelly L. Application service provider and software as a service agreements line by line: A detailed look at ASP and SaaS agreements and how to change them to meet your needs. Aspatore Books, 2007.

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2

Dempsey, Carl. Internal marketing: A comparasion of the approaches, implementations, and successes of internalmarketing between high and low quality service providers. University College Dublin, 1995.

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3

United States. Forest Service. Intermountain Region, ed. Organizing to provide quality customer service. U.S. Dept. of Agriculture, Forest Service, Intermountain Region, 1993.

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4

Paluch, Stefanie. Remote Service Technology Perception and its Impact on Customer-Provider Relationships. Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-6936-1.

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5

Pattenden, Jade. Do low inventory levels provide high levels of customer service?. LCP, 2000.

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6

Gutek, Barbara A. The dynamics of service: Reflections on the changing nature of customer/provider interactions. Jossey-Bass, 1995.

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7

1956-, Smith Mark, ed. Training library staff and volunteers to provide extraordinary customer services. Facet, 2006.

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8

Jukova, Evgeniya. Marketing of services. INFRA-M Academic Publishing LLC., 2024. http://dx.doi.org/10.12737/2125940.

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The textbook provides an idea of the service sector in a market economy, marketing research of the service market. The issues of pricing, positioning and branding of services are considered. Special attention is paid to the problems of promoting services, building relationships and consumer loyalty in the service sector. Using specific examples, surveys on the formation of long-term relationships with customers and increasing their satisfaction are revealed. All the necessary materials are included that will allow you to successfully apply marketing tools in the service sector. Meets the requi

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9

Equality Commission for Northern Ireland. 2004 - improving access to goods and services for disabled customers: A practical guide for small businesses and other small service providers. Equality Commission for Northern Ireland, 2003.

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10

Maloof, Patricia S. Muslim refugees in the United States: A guide for service providers. Center for Applied Linguistics, 2003.

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11

Adams, Elizabeth K. The lean communications provider: Surviving the shakeout through service management exellence. McGraw-Hill, 1996.

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12

Group, Spectrem. The ultra high net worth investor: Why ultra high net worth investors choose specific providers. Spectrem Group, 2004.

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13

Watt, Stephen. Customer service at work?: An investigation into the customer service provided by the Department of the Environment (N.I.) central claims unit to vehicle damage claimants. The Author], 1997.

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14

Puritz, J. Study into customer satisfaction with the service provided by Rose Optometrists in comparison to Vision Express. Oxford Brookes University, 1995.

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15

Gray, Janet L. Quality value banking: Effective management systems that increase earnings, lower costs, and provide competitive customer service. J. Wiley, 1992.

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16

Perov, Valeriy, Anna Shibanova, Vladimir Nosov, and Aleksey Sokolov. Implementation of state and municipal procurement by non-competitive methods (procurement from a single supplier): assessment of economic efficiency. INFRA-M Academic Publishing LLC., 2022. http://dx.doi.org/10.12737/1870598.

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The monograph provides a comprehensive study of the possibilities of assessing the economic efficiency of public (municipal) procurement in a non-competitive way (from a single supplier). The domestic and foreign experience in this field is being investigated. Using a mathematical model of economic analysis and relying on the concept of quantitative theory of money, the authors attempt to create a formula for calculating the economic efficiency coefficient of state (municipal) procurement from a single supplier.  At the same time, the possibilities of using this coefficient in conducting

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17

Branigan, L. Improving the services provided by Bank of Americas Market Making and Exotics' desk, to its customer base. Oxford Brookes University, 1996.

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18

Bass, Keith Wayne. Using performance measures and indicators to assess the quality of customer service provided to the Marine Corps by the Defense Finance and Accounting Service. Naval Postgraduate School, 1995.

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19

Disend, Jeffrey E. How to provide excellent service in any organization: A blueprint for making all the theories work. Chilton Book Co., 1991.

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20

(Namibia), Legal Assistance Centre, and Namibia, eds. Guidelines for service providers on the Combating of Rape Act of Namibia: Police, prosecutors, magistrates, medical professionals, social workers & counsellors. Legal Assistance Centre, 2005.

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21

Office, General Accounting. Personnel practices: Monetary awards provided to political appointees. U.S. General Accounting Office, 2001.

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22

(Namibia), Legal Assistance Centre, and Namibia, eds. Guidelines for service providers on the Combating of Domestic Violence Act of Namibia: Police, prosecutors, magistrates, medical professionals, social workers, & counsellors. Legal Assistance Centre, 2005.

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23

Defense Logistics Services Center (U.S.), ed. Information, the logistics tool that know no boundaries: DLSC, information is power if it is timely, usable, flexible, accessible, economical, most current and the sources provides full customer support, customer service, technical assistance, executive involvement. Defense Logistics Agency, Defense Logistics Services Center, 1988.

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24

United States. Congress. Senate. Committee on Finance, ed. Group Purchasing Organizations: Services provided to customers and initiatives regarding their business practices : report to the Ranking Member, Committee on Finance, U.S. Senate. U.S. Govt. Accountability Office, 2010.

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25

Votinceva, Natal'ya. Legal regulation of hospitality business. 2nd ed. Publishing Center RIOR, 2024. http://dx.doi.org/10.29039/01948-1.

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The course book is designed in compliance with the requirements of Federal State Education Standards (FSES) for bachelor and master programs in “Hospitality business”, “Tourism” and “Customer Service”. It lays the theoretical basis for a hospitality sector with the focus on major definitions within this subject area. The general description of legislative and regulatory framework is presented within the course. Classifications of accommodation and lodging facilities are also under study. The author analyses the forms of legal entity's incorporation and obligations legal relationships. The issu

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26

GOVERNMENT, US. An Act to Amend Section 13031 of the Consolidated Omnibus Budget Reconciliation Act of 1985, Relating to Customs User Fees, to Allow the Use of Such Fees to Provide for Customs Inspectional Personnel in Connection with the Arrival of Passengers in Florida, and for Other Purposes. U.S. G.P.O., 1997.

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27

New Jersey. Legislature. General Assembly. Telecommunications and Utilities Committee. Committee meeting of Assembly Telecommunications and Utilities Committee: Testimony concerning public utility and cable system reliability standards and the quality of services provided to their customers: [May 27, 2004, Trenton, New Jersey]. The Unit, 2004.

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28

Cosgrove, Rob. Online Backup Guide for Service Providers. Lulu Press, Inc., 2010.

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29

Ben-Natan, Ron, and Lee John. Integrating Service Level Agreements. Wiley & Sons, Incorporated, John, 2002.

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30

Force.com: Create and run any application, on demand. Salesforce.com, 2007.

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31

Ben-Natan, Ron, and John K. Lee. Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery. Wiley & Sons, Incorporated, John, 2002.

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32

Kossmann, Mario. Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2017.

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33

Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal And External Service Providers. Ashgate Publishing, 2006.

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34

Kossmann, Mario. Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2017.

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35

Kossmann, Mario. Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2017.

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36

Kossmann, Mario. Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2017.

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37

Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers. Taylor & Francis Group, 2016.

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38

Sheehan, Kim, and Steve O'Leary. Building Buzz to Beat the Big Boys. Praeger, 2008. http://dx.doi.org/10.5040/9798400622021.

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Thousands of small, retail stores open every year, but 70 to 80 percent of them close within five years. Many are done in by the big box and Internet retailers who crush competition with low prices and convenience. But smaller retail stores and service providers have distinct competitive advantages: They are local. They can connect on a personal level with customers in a way the big guys can't. And they can add immense value to the customer experience. To capitalize on these advantages, marketing experts Steve O'Leary and Kim Sheehan offer dozens of inexpensive Word of Mouth marketing methods

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39

Tuliano, James. How to - Customer Service: How to Provide Great Experiences for Your Customers. Independently Published, 2017.

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40

Mercier, Horace. Customer Service Essential Concepts : Playbook for Delivering Ultimate Customer Service Experience: How to Provide Excellent Customer Service. Independently Published, 2021.

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41

Darraugh, Barbara. How to Provide First-Rate Customer Service. American Society for Training & Development, 1993.

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42

Training Library Staff And Volunteers to Provide Extraordinary Customer Service. Neal-Schuman Publishers, 2006.

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43

Larson, John A., and Bennett E. McClellan. Capturing Loyalty. ABC-CLIO, LLC, 2017. http://dx.doi.org/10.5040/9798400623356.

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Written by two highly successful business coaches and management consultants, this book explains how to improve profitability by focusing on turning a business's already satisfied customers into highly satisfied customers by removing their sense of risk. The authors also provide a fail-safe method for identifying the risks inherent in your business. Every business owner or manager knows that creating satisfied customers is key to establishing customer loyalty and building a business. But many are applying the wrong strategy in trying to achieve customer loyalty: instead of focusing on consiste

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44

Tax administration: Estimates of the tax gap for service providers : report to the Joint Committee on Taxation, Congress of the United States. The Office, 1994.

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45

Tax administration: Estimates of the tax gap for service providers : report to the Joint Committee on Taxation, Congress of the United States. The Office, 1994.

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46

Chakraborty, Mou, ed. Stellar Customer Service. ABC-CLIO, LLC, 2016. http://dx.doi.org/10.5040/9798216018773.

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From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library’s staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic

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47

Sollars, Robert D. Unconventional Customer Service: How to Break the Rules and Provide Unparalleled Service. Independently Published, 2018.

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48

Mairamhof, Gaby. Handling Customer Disconfirmations: A Model Of The Service Provider's Response Process. Deutscher Universitätsverlag, 2012.

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49

Mairamhof, Gaby. Handling Customer Disconfirmations: A Model of the Service Provider's Response Process. Deutscher Universitäts Verlag, 2013.

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50

Common Sense Customer Service: Improve Your Job Skills Provide a Great Customer Experience. Speedy Publishing LLC, 2013.

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