Log in

Relevant bibliographies by topics / Customer Service Providers / Dissertations / Theses

To see the other types of publications on this topic, follow the link: Customer Service Providers.

Dissertations / Theses on the topic 'Customer Service Providers'

Author: Grafiati

Published: 5 June 2025

Last updated: 2 August 2025

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the top 50 dissertations / theses for your research on the topic 'Customer Service Providers.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.

1

Hamer, Susan E. "Ontario Superhost ... : what is its value to service providers? /." Online version of thesis, 1996. http://hdl.handle.net/1850/12337.

Full text

APA, Harvard, Vancouver, ISO, and other styles

2

Qasim, Muhammad, and Mohammad Asadullah. "The Role of Customer Support Service in Relationship Strengthening : A Case of Swedish Broadband Internet Service Providers." Thesis, Karlstads universitet, Avdelningen för företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-13637.

Full text

APA, Harvard, Vancouver, ISO, and other styles

3

Granat, Mattias, and Camilla Nilsson. "LSPs employees’ perception of customer service : How it influences the brand." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Centre of Logistics and Supply Chain Management, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-24169.

Full text

Abstract:

Purpose - The purpose of this research is to analyse how employees’ perception of customer service is linked to the brand. The aim is to analyse the connections between brand and the employees’ perceptions and develop managerial implications based on those findings. Problem – Davis et al. (2008) brought the attention of the influence employees have in increasing or decreasing the firms’ brand. Connecting the employees work role in customer service to see how these influence the brand in reality at LSPs. Method – A deductive mixed method was applied throughout this research and used in the fo

APA, Harvard, Vancouver, ISO, and other styles

4

Evans, Joel M. "SERVING THE CUSTOMERS, THE ORGANIZATION, OR BOTH? EXPLORING SERVICE PROVIDERS' IDENTIFICATION WITH CUSTOMERS IN THE CONTEXT OF AN ORGANIZATION'S CUSTOMER-DIRECTED FAIRNESS." Diss., The University of Arizona, 2009. http://hdl.handle.net/10150/195741.

Full text

Abstract:

This dissertation investigates how customer service providers identify psychologically with their customers, as well as how this identification is influenced by an organization's treatment of customers, and how customer identification ultimately affects service performance. Based on predictions made from relational models of fairness and social identity theory, I hypothesize that an employee's perceptions of organizational fairness antecede identity cognitions related to the organization and its customers, and that these identity variables then influence service behaviors. These predictions

APA, Harvard, Vancouver, ISO, and other styles

5

Ojo, Victor Olanrewaju. "Customer satisfaction : a framework for assessing the service quality of urban water service providers in Abuja, Nigeria." Thesis, Loughborough University, 2011. https://dspace.lboro.ac.uk/2134/9133.

Full text

Abstract:

In recent years, the usual measure of service quality through recorded complaint alone in natural monopolies such as urban water service provision is regarded by literature as inadequate. The aim of this study is to develop and test a model customer satisfaction framework for assessing the performance of public water . t utilities in Nigeria; in terms of service quality from the customers' point of view, and ! identify priority areas for improvement. I A two phased qualitative/quantitative approach was adopted for data collection. Qualitative methods involved observation of complaint handling

APA, Harvard, Vancouver, ISO, and other styles

6

Yang, Weilai. "Pricing Network Resources for Differentiated Service Networks." Diss., Georgia Institute of Technology, 2004. http://hdl.handle.net/1853/5227.

Full text

Abstract:

We developed a price-based resource allocation scheme for Differentiated Service (DiffServ) data networks. The DiffServ framework was proposed to provide multiple QoS classes over IP networks. Since the provider supports multiple service classes, we need a differentiated pricing scheme, as supposed to the flat-rate scheme employed by the Internet service providers of today. Charging efficiently is a big issue. The utility of a client correlates to the amount of bandwidth allocated. One difficulty we face is that determining the appropriate amount of bandwidth to provision and allocate is probl

APA, Harvard, Vancouver, ISO, and other styles

7

Mussa, Emmanuel M. Mwanakatwe Joachim N. "CUSTOMER RELATIONS INFLUENCE AND IT’S RELATIONSHIP WITH CORE COMPETENCE : A CASE OF MOBILE COMMUNICATION SERVICE PROVIDERS." Thesis, Blekinge Tekniska Högskola, Sektionen för management, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-4103.

Full text

Abstract:

Purpose: The purpose of this thesis is to study and show how a customer relation through its strategic key elements is related to Core competence. Design and Methodology: This is a case study approach involving multiple cases for mobile telecommunication service providers from two countries namely, Tanzania and Zambia employing a qualitative research design. Literature review and theoretical framework resulted into a proposal of a theoretical model of relationship between Customer relations and Core competence. Open ended questions were designed so as to gain as much information as possible fr

APA, Harvard, Vancouver, ISO, and other styles

8

Liang, Ke Jiang. "Perspectives on needs and satisfaction with lubrication engineering service : views of providers and customers." Thesis, University of Macau, 2001. http://umaclib3.umac.mo/record=b1636663.

Full text

APA, Harvard, Vancouver, ISO, and other styles

9

KrugerKruger, Liezl-Marié Liezl-Marié. "The influence of relationship intention on satisfaction, loyalty and retention following service recovery in the cellular industry / Liezl-Marié Kruger." Thesis, North-West University, 2014. http://hdl.handle.net/10394/11488.

Full text

Abstract:

It is common practice for service providers, such as cell phone network providers, to utilise relationship marketing strategies in an effort to retain their customers and thereby to increase profitability. Customers with relationship intentions are willing to respond to such efforts while other customers will refrain. Service failures negatively impact relationship marketing efforts and thus complicate service providers’ relationship-building efforts. Therefore, service providers endeavour to restore customers’ post-recovery satisfaction and loyalty through service recovery efforts to retain t

APA, Harvard, Vancouver, ISO, and other styles

10

Al-Shirawi, Abdulmonem. "Measuring the level of market orientation among financial services providers in a resource-based economy : organizational and customer perspectives." Thesis, Brunel University, 2013. http://bura.brunel.ac.uk/handle/2438/7263.

Full text

Abstract:

Following the pioneering work of Kohli and Jaworski, Narver and Slater, and other academic researchers during the 1990s, the concept of ‘market orientation’ has evolved as an important area of study within the marketing discipline. This work has initiated a large number of empirical studies that have been undertaken during the last two decades. Despite its importance and the attention that this concept has received during the last two decades, most of these studies have conceptualized market orientation and measured its levels within only the Western contexts where it has been developed. Altho

APA, Harvard, Vancouver, ISO, and other styles

11

Jäderlund, Maria. "Wed 2.0: improving customer experience with wedding service providers through investigation of the ranking mechanism and sentiment analysis of user feedback on Instagram." Thesis, Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-85220.

Full text

Abstract:

Instagram is one of the main social platforms for business promotion. Millions of potential customers and endless visual marketing opportunities makes Instagram a perfect place to increase online sales. There are many tools and mechanisms to promote brands on Instagram such as paid advertising or using a pre-generated set of popular hashtags. In this regard, the presence and content of users’ comments becomes an important socio-psychological factor in the motivation to buy or use a product or service. The goal of this degree project is to investigate natural language processing techniques appl

APA, Harvard, Vancouver, ISO, and other styles

12

Muralidharan, Rohit. "The Impact of E-Commerce on Parcel Shipping Operators in The EU and The US." Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-146272.

Full text

Abstract:

Parcel carriers are susceptible to changes in the supply chain industry, as the carrier industry consists of many stakeholders who have an impact on the way they function. The stakeholders in the carrier industry are directly affected by the market trends that in turn affect the carrier business. Currently, E-commerce has a major influence on supply chain design, the operation of parcel carriers and the consumers. One main area of this thesis study is to analyse the impact of E-commerce on the parcel carriers in the EU and the US. Over time, E-commerce has caused a shift in the logistics indus

APA, Harvard, Vancouver, ISO, and other styles

13

Huth, Sven Markus. "Trust in client-service provider relationships." Thesis, University of Plymouth, 2004. http://hdl.handle.net/10026.1/381.

Full text

Abstract:

In the age of rapidly changing and competitive environments, companies are forced to build strong and long-lasting relationships with their customers. Over the last decades, marketing theory and practice developed a plethora of attempts to describe relevant factors, underlying correlations and complex constructs, explaining the relationship between buyer and seller. For several disciplines, which are part of, describe or influence the relationship between buyer and seller such as a) marketing, b) customer purchase behaviour and c) sales management and personal selling, it appears that trust ha

APA, Harvard, Vancouver, ISO, and other styles

14

Langer, Michael. "Konzeption und Anwendung einer Customer-Service-Management-Architektur." [S.l.] : [s.n.], 2001. http://deposit.ddb.de/cgi-bin/dokserv?idn=962058408.

Full text

APA, Harvard, Vancouver, ISO, and other styles

15

Meesook, Jeerapa, and Jittavadee Boonkhet. "The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality : A Study of Thai – born Customer Segment in the Swedish Banking Industry in Sweden." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6248.

Full text

Abstract:

<p>Title: The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality. A Study of Thai – born Customer Segment in the Swedish Banking Industry in Sweden</p><p>Problem Statement: How important is the customers’ ethnic background, culture and level of acculturation when choosing a provider of financial services?</p><p>Purpose: The main purpose of this research is to find out how a service company can measure Thai customer satisfaction and which factors to consider in order to improve their service qualities with respects to cultural dimensions.</p><p>Theory and

APA, Harvard, Vancouver, ISO, and other styles

16

Boonkhet, Jittavadee, and Jeerapa Meesook. "The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality : A Study of Thai – born Customer Segment in the Swedish Banking Industry in Sweden." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6267.

Full text

Abstract:

<p><p><strong>Title:</strong> The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality.</p><p><strong>Problem Statement: </strong>How important is the customers’ ethnic background, culture and level of acculturation when choosing a provider of financial services?<strong> </strong></p><p><strong>Purpose: </strong>The main purpose of this research is to find out how a service company can measure Thai customer satisfaction and which factors to consider in order to improve their service qualities with respects to cultural dimensions.<strong></strong></p><p><str

APA, Harvard, Vancouver, ISO, and other styles

17

LIMA, NADIA DO AMOR DIVINO DE. "LOGISTIC SERVICE PROVIDERS AND THEIR CUSTOMERS: AN EMPIRICAL STUDY." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2012. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=19925@1.

Full text

Abstract:

PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO<br>COORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIOR<br>PROGRAMA DE SUPORTE À PÓS-GRADUAÇÃO DE INSTS. DE ENSINO<br>Considerando o crescimento e a importância da terceirização das atividades logística no Rio de Janeiro e a carência de estudos mais específicos de operadores logísticos no Brasil, a presente dissertação tem como objetivo analisar os prestadores de serviços logísticos e seus contratantes no Grande Rio. Para isso foram consideradas seis empresas neste estudo, três delas contratantes de serviços logísticos e outras três pr

APA, Harvard, Vancouver, ISO, and other styles

18

Mekonnen, Aster. "Customer-service provider relationship dissolution : the case of affinity marketing." Thesis, Open University, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.551611.

Full text

Abstract:

This thesis investigates the process of customer-service provider relationship dissolution in the context of affinity marketing, with special focus on the mediating role of affinity groups in the process. It does so through in-depth interviews, held in four regions of England, with participants who once held affinity credit cards affiliated to a charity or a professional work- related organisation. Holistic knowledge of a relationship, from conception to ending, has become important for developing and nurturing customer-service provider relations. Yet there is dearth of studies that focuses on

APA, Harvard, Vancouver, ISO, and other styles

19

Luostarinen, L. (Lauri). "Service provider’s understanding of their customer churn:executive’s assumptions compared to results from customer data analysis." Master's thesis, University of Oulu, 2018. http://urn.fi/URN:NBN:fi:oulu-201811283126.

Full text

Abstract:

Customer churn is one of the key metrics defining company’s growth. While companies are increasing their investments into customer retention, churn remains remarkably high in most industries in B2B sector. This raises a question if service providers have thorough enough understanding of what causes their customers to churn, and how to effectively manage customer churn. This thesis explored executives assumptions on their customer churn, and we were able to provide suggestions on how to improve company’s resource allocation to increase customer retention. Quantitative analysis based on customer

APA, Harvard, Vancouver, ISO, and other styles

20

Newton, David. "The impact of service provider citizenship behaviour and relational investments on customer commitment and behaviour : a study of airline customers." [St. Lucia, Qld.], 2003. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe17036.pdf.

Full text

APA, Harvard, Vancouver, ISO, and other styles

21

Weber, Karin. "Consumer Responses To Service Failure Events In Strategic Alliances: A Justice Theory Perspective." Thesis, Griffith University, 2006. http://hdl.handle.net/10072/365404.

Full text

Abstract:

Service failure and recovery is the topic of this thesis, with a focus on strategic alliance settings. There is little research on consumer responses to service failure events in settings that involve multiple organizations in the service provision. That is despite the fact that in the past decade many service firms have committed significant resources to operational aspects of collaborative business arrangements such as strategic alliances. This research aims to address the lack of service failure/recovery research in settings other than the currently prevalent individual service provider-con

APA, Harvard, Vancouver, ISO, and other styles

22

Arshad, Rehan, and Aitzaz Saeed. "Corporate branding and customer’s purchase preferences in mobile phone telecommunication." Thesis, Halmstad University, School of Business and Engineering (SET), 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-1600.

Full text

Abstract:

<p>This research is carried out to know the role of corporate branding in mobile phone telecommunication along with different influencing factors involved in the purchase of mobile telephone connections. This thesis discusses corporate branding from consumer’s point of view that how much they value it and what type of role it has. </p><p>This is a quantitative study. A questionnaire is used in order to investigate corporate branding and other influencing factors involved in purchase decision of the customers. Population selected for this study is “Students of Halmstad University”, who are stu

APA, Harvard, Vancouver, ISO, and other styles

23

Dippenaar, Jacobus Frederik, and Rika Butler. "Software-as-a-Service (SaaS) : considerations and implications for SaaS customers." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/15037.

Full text

Abstract:

Thesis (MAcc)--Stellenbosch University, 2008.<br>Software-as-a-Service (SaaS) is a software delivery model whereby software applications, such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Resource administration and payroll and Procurement, are hosted centrally by various service providers at their premises. These hosted applications can be delivered to multiple service customers via an existing Internet connection, with a browser based front-end, or via a thin client system. As all hardware and support services are provided by the service provider

APA, Harvard, Vancouver, ISO, and other styles

24

Enckell, Christopher, and Moa Isgran. "Barriers towards a successful adoption of PSS: A Provider and Customer Perspective." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-62058.

Full text

Abstract:

With the arising digital disruption and global market pressures, several manufacturing companies have recognized the strategic integration of services as a way to competitive advantage and corporate profitability, they therefore have the desire to differentiate themselves by creating new service-oriented strategies, namely Product-Service Systems (PSS). While transforming towards a PSS provider there are a number of barriers that the organization has to overcome. After an extensive literature review the authors identified 34 such barriers. Tukker (2015) argues that the number of successful ado

APA, Harvard, Vancouver, ISO, and other styles

25

Kasabov, E. "An examination of the marketing and relationship concepts by analysing power, disciplining and compliance in customer-provider relations." Thesis, Coventry University, 2011. http://curve.coventry.ac.uk/open/items/fc20f17d-e8b9-4eb9-a91c-27968f5166d0/1.

Full text

Abstract:

The main aim of this thesis, „An Examination of the Marketing and Relationship Marketing Concepts, by Analysing Power, Disciplining and Compliance in Customer-Provider Relations‟, is to expand knowledge and thinking in the subject area of marketing by researching power, disciplining and compliance in relations between customers and providers. As such, it is part of current developments in marketing theory, as the following discussion will illustrate. Marketing is a dynamic and evolving discipline (Saunders and Lee 2005) and has been enriched by the introduction of significant new topics such a

APA, Harvard, Vancouver, ISO, and other styles

26

Caza, Akhona Nobusi. "An evaluation of the quality of customer service provided to large power users by Eskom in the Eastern Cape." Thesis, Rhodes University, 2014. http://hdl.handle.net/10962/d1020610.

Full text

Abstract:

The aim of this research is to evaluate the level of service quality provided by Eskom to its Large Power User (LPU) customer segment in the Eastern Cape. The research uses the SERVQUAL model in order to assess the customers’ expectations and perceptions of the service provided by Eskom. This evaluation report comprises three sections. Section one consists of (a) a review of service quality literature that exists and is applied to Eskom where relevant, (b) a summary of the method used to conduct the research, (c) the research findings, and (d) a discussion of the research findings and recommen

APA, Harvard, Vancouver, ISO, and other styles

27

McAfee, Patricia. "Analysis of How Newly-Hired Nurses are Educated to Provide Customer Service." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2162.

Full text

Abstract:

As part of healthcare reform through the Affordable Care Act of 2010, hospitals across the United States are being held accountable for providing a positive patient experience and will lose up to 2% of their reimbursement by 2017 if they fail to reach targeted scores. The purpose of this quality improvement project was to review the process used by a Georgia hospital to educate newly-hired nurses about customer service expectations and to provide recommendations for process improvement. Theoretical foundations supporting customer service included the caring philosophy of Mayeroff; the caring t

APA, Harvard, Vancouver, ISO, and other styles

28

Bosch, Colin. "An evaluation of the quality of customer service delivery offered by the East London public transport commuter rail service provider (operated by Metrorail)." Thesis, Rhodes University, 2009. http://hdl.handle.net/10962/d1003865.

Full text

Abstract:

The aim of this survey is to evaluate the quality of customer service delivery offered by the East London public transport commuter rail service provider Metrorail, a division of the state owned enterprise (SOE) PRASA. The former tolerant rail commuter has become increasingly frustrated at the ever-decreasing quality of rail service delivery. This is evidenced by increasing incidents of commuter arson to failed rail assets and the practice is considered to be a strategy to enforce the replacement of unreliable infrastructure and ineffective/reactive management controls. The objectives of the r

APA, Harvard, Vancouver, ISO, and other styles

29

Mayekiso, Pumza. "Identification of the determinants of customer satisfaction with services provided by a selected pension fund agency." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1021059.

Full text

Abstract:

Understanding customers’ views on service quality is important for any business providing service and interested in making sure that they are being responsive to customers. Continuous evaluation of customer satisfaction is an important factor in the service sector. To date, most attempts have focused on what determines customer satisfaction in services rendered by organisations. The primary objective of the current study was to identify the determinants of customer satisfaction with services at Government Employees Pension Fund. The study investigated how customer satisfaction (the dependent v

APA, Harvard, Vancouver, ISO, and other styles

30

Oliveira, Luciana Pereira. "Future internet architecture to structure and to manage dynamic autonomous systems, internet service providers and customers." Universidade Federal de Pernambuco, 2008. https://repositorio.ufpe.br/handle/123456789/1708.

Full text

Abstract:

Made available in DSpace on 2014-06-12T15:51:58Z (GMT). No. of bitstreams: 1 license.txt: 1748 bytes, checksum: 8a4605be74aa9ea9d79846c1fba20a33 (MD5) Previous issue date: 2008<br>Conselho Nacional de Desenvolvimento Científico e Tecnológico<br>Diversos trabalhos na área de redes dinâmicas têm sido propostos na literatura com o objetivo de prover à arquitetura da Internet o suporte à mobilidade. O problema dessas redes instáveis na Internet consiste em oferecer um conjunto de mecanismo, tais como endereçamento, gerenciamento da informação e encaminhamento da informação, que suportem in

APA, Harvard, Vancouver, ISO, and other styles

31

Andrén, Gustav, and Sara Pettersson. "Den serviceanställdes användande av humor, charm och flirt i kundmötet." Thesis, Karlstad University, Faculty of Economic Sciences, Communication and IT, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-3320.

Full text

Abstract:

<p><strong><p>Abstract</p><p> </p></strong>This essay is written to answer the questions of why, how and against who employees in the service sector use humour, charm and flirt in the interaction with their customers. The service management research is quite extensive, but despite this the research partly misses studies around why employees tend to act in certain ways while interacting with their customers. To understand the reasons of why they act in these particular ways, we need to know which factors that can be crucial when it comes to the employees’ behaviour in these situations. By knowi

APA, Harvard, Vancouver, ISO, and other styles

32

Stan, Simona. "Boundary spanner consumption of organizationally provided support services : a communication/socialization perspective /." free to MU campus, to others for purchase, 2001. http://wwwlib.umi.com/cr/mo/fullcit?p3025652.

Full text

APA, Harvard, Vancouver, ISO, and other styles

33

Ukus, Buket, and Kaarina Tejle. "Application Service Provider : A viable solution seen from the customer's point of view?" Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik och datavetenskap, 2001. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1756.

Full text

Abstract:

An Application Service Provider (ASP) is a company that offers individuals or enterprises access over the Internet to applications and related services that would otherwise have to be located in their own personal or enterprise computers. The simplest way to understand the ASP concept is to think of it as "application-renting". However, the customer always owns the data. The primary purpose of this thesis is to see what kind of demands there is on an ASP solution from the customers? side. The secondary purpose is to see if the customers could consider an ASP solution if their demands

APA, Harvard, Vancouver, ISO, and other styles

34

Günter, Manuel. "Customer-based IP service monitoring with mobile software agents /." Basel [u.a.] : Birkhäuser, 2002. http://www.loc.gov/catdir/enhancements/fy0812/2002074391-d.html.

Full text

APA, Harvard, Vancouver, ISO, and other styles

35

Oskarsson, Fredrik, and Wallin Joakim Gernelin. "Supporting servitization via the Internet of Things: the ES provider viewpoint : A case study of the multinational ES provider IFS and its customers." Thesis, Linköpings universitet, Industriell ekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-148619.

Full text

Abstract:

Servitization is a popular term referring to the innovation of an organization’s capabilities and processes to better create mutual value through a shift from selling products to selling Product-Service Systems. It is generally regarded as an innovative business model with great potential for smoother revenue streams, higher profit margins and longer, more closely-knit customer relationships. It is seldom easy to reengineer the business model of an entire organization and the servitization concept does not come without risks and uncertainties. One of the biggest changes when servitizing is the

APA, Harvard, Vancouver, ISO, and other styles

36

Frochot, Isabelle Veronique. "The influence of the benefits sought by visitors on the evaluation of the service quality provided in historic houses." Thesis, Manchester Metropolitan University, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.264453.

Full text

APA, Harvard, Vancouver, ISO, and other styles

37

Angeldal, Jacob, and Anton Westin. "Value creation from sustainability efforts : How customers’ value creation is affected by providers’ communication of sustainability efforts." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-413758.

Full text

Abstract:

As sustainability becomes a more prominent part of people’s lives, firms that embrace sustainability can create more value for customers. Value has traditionally been seen as being determined by the provider. However, recent theorisations have conceptualised value as being created by the customer with interactions as a key component. The primary way for customers to interact with firms is through indirect interaction – such as when reading labels on product packaging or taking part in advertising. In extant literature, there is a lack of research on how customers’ value creation is affected by

APA, Harvard, Vancouver, ISO, and other styles

38

Osnes, Tone-Lise, and Annika Schmitz. "Supply Chain Integration of LSPs : Real-life insights into how and why logistics companies integrate with their customers." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Centre of Logistics and Supply Chain Management, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-21327.

Full text

Abstract:

Problem: In today’s competitive business world, companies are faced with challenges due to increasing competition, changes in customer demands, new technologies, and globalization. Due to these changes, competition does not take place between single companies anymore but rather whole SCs. To cope with such challenges, more and more companies focus on SCI. Business managers and academics emphasize the potential of integration. However, existing literature shows a gap concerning the integration of LSPs. In this thesis, LSPs are divided into three different types; carriers, intermediaries, and 3P

APA, Harvard, Vancouver, ISO, and other styles

39

Ivarsson, Lars. "Vad betyder kundfokus? : En studie av närhet, kompetens och teknik." Doctoral thesis, Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-2359.

Full text

Abstract:

This is a dissertation about customer focus. Customer focus is a concept that can be understood in terms of giving the customer what the customer wants. It has been argued that the industrial society has transformed into a service society with the obvious consequence that services nowadays play a leading part, not at least in regard to customer focus. The customer of today is claimed to have lost interest in mass consumption and is much attracted to personalized and unique solutions, something that results in the fact that businesses must create or develop customer focus, i.e. listen to the cu

APA, Harvard, Vancouver, ISO, and other styles

40

Lee, Shu-Chen, and 李淑貞. "The Effect of Customer Participation on Service Providers’ Service Effort." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/25851111827914650278.

Full text

Abstract:

博士<br>中國文化大學<br>國際企業管理學系<br>104<br>In this study, 450 questionnaires were mailed to the sampled hair designers in Taiwan that is the research population, 381 responses were received with 364 validity questionnaires. The collected data was used to measure whether customer participation can improve the service's efforts or not. 　　By adopting field survey as research design, and through both theoretical derivation and empirical test in the service delivery process, the relationship that customer participation influence service's efforts were explored on psychological level. The influence effect i

APA, Harvard, Vancouver, ISO, and other styles

41

Chuang, Ya-Lan, and 莊雅嵐. "Research on Electronic Service Providers and Customer Loyalty Relationship." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/07340477733882530232.

Full text

Abstract:

碩士<br>國立臺北大學<br>企業管理學系<br>104<br>Based on this study with interest and literature review, discussion on "e-service quality", "trust in electronic services", "emotion", "commitment" relevance and influence among the five variables and "Loyalty", etc. I choose my company (Information Service Industry Association of R.O.C) as a research example, collecting information and investigation. The results can explore members of Information Service Industry Association of R.O.C for site services provide the perception, evaluation. We can know how to improve customer loyalty. Provide advice to companies

APA, Harvard, Vancouver, ISO, and other styles

42

"Professional service customers' commitment with their service providers: real estate brokerage industry in Hong Kong." 1998. http://library.cuhk.edu.hk/record=b5889584.

Full text

Abstract:

by Hon Chui Yuk, Milkie.<br>Thesis (M.Phil.)--Chinese University of Hong Kong, 1998.<br>Includes bibliographical references (leaves 151-170).<br>Abstract and questionnaire also in Chinese.<br>ACKNOWLEDGMENTS --- p.i<br>ABSTRACT --- p.ii<br>TALE OF CONTENT --- p.vii<br>LISTS OF FIGURES --- p.ix<br>LISTS OF TABLES --- p.x<br>Chapter Chapter 1: --- INTRODUCTION --- p.1<br>Chapter Chapter 2: --- INDUSTRY BACKGROUND --- p.5<br>Introduction --- p.5<br>Real Estate Brokerage Industry --- p.5<br>The Practice in Real Estate Brokerage Industry --- p.11<br>Real Estate Agency Concept --- p.11<br

APA, Harvard, Vancouver, ISO, and other styles

43

Jasmine and 陶氏茉莉. "Determinant Factors of Customer Satisfaction for Vietnamese Mobile Service Providers." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/30740165532491370179.

Full text

Abstract:

碩士<br>義守大學<br>企業管理學系<br>101<br>Purpose: Although more and more Vietnamese mobile providers have recognized the importance of improving customer needs, they find it hard to satisfy their customers in competitive market. This study attempts to investigate the critical factors which have strong impact on satisfaction of mobile phone users. The research also would like to explore the reasons why customer complaints often occurs in VMSPCs. Secondly is analyzing the reasons for it, find out the compelling reasons. Furthermore, the study also had found the right direction for Vietnam Mobile Telecom p

APA, Harvard, Vancouver, ISO, and other styles

44

Alharbi, Badr. "Mobile Phone Service Providers in Saudi Arabia : Students' Customer Satisfaction." Thesis, 2013. https://vuir.vu.edu.au/29494/.

Full text

Abstract:

The mobile phone services sector in Saudi Arabia, whether in terms of its total subscription numbers or volume of usage, is a booming market with extensive reach across all sections of consumers. There are now three mobile phone providers in the KSA and the competitive environment will require careful management by the companies to attract and retain customers, especially young customers, as the industry continues to be privatised. But the Saudi mobile phone services market has not yet been subjected to a comprehensive study outlining the factors that influence Saudi customers in their c

APA, Harvard, Vancouver, ISO, and other styles

45

Lee, Hui Yu, and 李惠瑜. "AN EMPIRICAL STUDY OF Customer loyalty for International Logistics Service Providers." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/05879282831860911998.

Full text

APA, Harvard, Vancouver, ISO, and other styles

46

Chu, Yeong-Chang, and 朱永昌. "Knowledge Discovery on the Customer Relationship Management for Internet Service Providers." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/11765114751559898452.

Full text

Abstract:

碩士<br>國立高雄第一科技大學<br>資訊管理所<br>92<br>Since the opening of the Internet to business, many business models have been innovated. The phenomenon of network externalities brings in snowballing effects which attract more people to access the Internet, and make diverse electronic commerce services competitive in the Internet environment. The Internet Service Providers (ISPs), such as AOL, UUNet and HiNet, supporting the market of access the Internet for end users forms the infrastructure of EC. They unavoidably face a highly competitive environment and are forced to reduce the price in order to keep o

APA, Harvard, Vancouver, ISO, and other styles

47

Novianti, Hesti, and 韓斯蒂. "The Impact of Service Quality, Customer Value, Customer Satisfaction, Corporate Image, Switching Cost and Customer Loyalty for Telecommunication Service Providers in Indonesia." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/98664584256356270712.

Full text

Abstract:

碩士<br>國立成功大學<br>國際管理碩士在職專班<br>96<br>This research aims to examine mobile customer’s perception of service quality, customer value, customer satisfaction, corporate image, switching cost and customer loyalty. An empirical investigation of the relationships between service quality, customer value, corporate image, customer satisfaction, switching cost and customer loyalty was conducted based on a structural equation modeling (SEM) approach. The results found that service quality, customer value and switching cost have positive influence on customer satisfaction. In addition, result also indicate

APA, Harvard, Vancouver, ISO, and other styles

48

Susarla, Anjana. "Understanding the organization of managed service providers an analysis of customer satisfaction and contracting in markets for hosted IT services /." Thesis, 2003. http://wwwlib.umi.com/cr/utexas/fullcit?p3116451.

Full text

APA, Harvard, Vancouver, ISO, and other styles

49

Kuo, Chao-Chi, and 郭昭琪. "Product Position and Customer Classification of Broadband Network Service Providers in Taiwan." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/09797572405548939415.

Full text

APA, Harvard, Vancouver, ISO, and other styles

50

Lai, Chun-Min, and 賴俊民. "The Relationship between Service Providers'' Attributesof the Life Insurance and Customer Relationship Quality—Customer Gender as Moderator." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/m5mb9y.

Full text

Abstract:

碩士<br>臺中技術學院<br>事業經營研究所<br>97<br>Due to the life insurance industry in Taiwan develops vigorously and competitively, it is not easy for the proprietors to establish the long-term relationship with customers. Therefore, life insurance should emphasize on how to satisfy with customers'' request as to enhance the satisfaction and build the long-term relationship with customers in Taiwan. Life insurance is a service-intensive industry which the service providers are the main force of offering insurance service. For this reason, the quality of the service provides'' attributes of the life insurance

APA, Harvard, Vancouver, ISO, and other styles

We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!