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Books on the topic 'Customer Service Quality'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

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1

Taylor, Lynda King. Quality: Total customer service. CenturyBusiness, 1993.

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2

Fuchs, Edward. Quality in customer service. Edited by Juran, J. M. (Joseph M.), 1904-2008. McGraw-Hill, 1999.

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3

Aitchison, Helen. Customer care, service and quality. HCIMA, 1990.

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4

Clutterbuck, David. Inspired customer service: Strategies for service quality. Kogan Page, 1993.

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5

R, Lewis Barbara, ed. Customer service and service quality: Current issues. MCB University Press, 1990.

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6

United States. Forest Service. Intermountain Region, ed. Organizing to provide quality customer service. U.S. Dept. of Agriculture, Forest Service, Intermountain Region, 1993.

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7

Martin, William B. Quality customer service: The art of treating customers as guests. 2nd ed. Crisp Publications, 1989.

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8

Martin, William B. Quality customer service: The art of treating customers as guests. Crisp Publications, 1987.

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9

Team, Service Quality Washington, ed. Service quality Washington: An overview. State of Washington, 1991.

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10

United States. Minerals Management Service. Customer service plan. Minerals Management Service, 1994.

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11

Walker, Denis. Customer first: A strategy for quality service. Gower, 1994.

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12

Zeithaml, Valarie A. Delivering quality service: Balancing customer perceptions and expectations. Free Press, 1990.

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13

Administration, United States Dept of Labor Pension and Welfare Benefits. Customer service standards: Our commitment to quality. 2nd ed. U.S. Dept. of Labor, Pension and Welfare Benefits Administration, 2000.

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14

Administration, United States Dept of Labor Pension and Welfare Benefits. Customer service standards: Our commitment to quality. 2nd ed. U.S. Dept. of Labor, Pension and Welfare Benefits Administration, 2000.

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15

Administration, United States Dept of Labor Pension and Welfare Benefits. Customer service standards: Our commitment to quality. 2nd ed. U.S. Dept. of Labor, Pension and Welfare Benefits Administration, 2000.

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16

Administration, United States Dept of Labor Pension and Welfare Benefits. Customer service standards: Our commitment to quality. 2nd ed. U.S. Dept. of Labor, Pension and Welfare Benefits Administration, 2000.

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17

Reilly, Thomas P. Value-added customer service: The employee'sguide for creating satisfied customers. Contemporary Books, 1996.

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18

Gale, Bradley T. Managing customer value: Creating quality and service that customers can see. Free Press, 1994.

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19

author, Bothner Aaron, Spiro Max author, National Research Council (U.S.). Transportation Research Board, Airport Cooperative Research Program, and United States. Federal Aviation Administration, eds. How airports measure customer service performance. Transportation Research Board, 2013.

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20

Lewis, Barbara R. Defining and measuring the quality of customer service. MCB University Press, 1990.

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21

Martin, William B. The restaurant server's guide to quality customer service. Crisp Publications, 1987.

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22

Reilly, Thomas P. Value-added customer service: The employee's guide for creating satisfied customers. Contemporary Books, 1996.

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23

Michele, Jurgens-Panak, ed. Total customer satisfaction: Lessons from 50 companies with top quality customer service. Pitman, 1992.

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24

Martin, Christopher. Relationship marketing: Bringing quality, customer service, and marketing together. Butterworth-Heinemann, 1991.

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25

Friday, Stormy. Quality facility management: A marketing and customer service approach. Wiley, 1995.

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26

Craig, Catherine. Customer expectations and service quality: A public healthcare example. The Author), 1992.

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27

Great Britain. Rural Development Commission. Customer Charter: Providing high quality service to rural communities. Rural Development Commission, 1997.

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28

American Management Association. AMA Membership Publications Division., ed. Blueprints for service quality: The Federal Express approach. 2nd ed. AMA Membership Publications Division, American Management Association, 1994.

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29

Morrow, Peggy. Customer service: The key to your competitive edge. American Institute of Certified Public Accountants, 1995.

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30

Chapman, R. L., and Alison M. Dean. Innovation and quality improvement in service organizations. Edited by ebrary Inc. Emerald Group Publishing, 2002.

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31

Parasuraman, A. Servqual: A multiple-item scale for measuring customer perceptions of service quality. Marketing Science Institute, 1986.

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32

Rust, Roland T. Return on quality (ROQ): Making service quality financially accountable. Marketing Science Institute, 1994.

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33

LEARNING, CRISP. Quality Customer Service. Crisp Learning, 2001.

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34

Martine, A. Quality Customer Service. Logical Operations LLC, 2015.

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35

Horovitz, Jacques. Quality customer service. Pitman, 1990.

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36

Martin, William B. Quality Customer Service. Crisp Learning, 1989.

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37

Quality customer service. 3rd ed. Crisp Publications, 1993.

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38

Martin, William B. Superior Service!: Quality Customer Service. 3rd ed. Crisp Learning, 1996.

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39

Armistead, Colin G. Inspired Customer Service: Strategies for Quality Customer Service. Kogan Page, 1993.

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40

Quality: Sustaining customer service. Century Business, 1993.

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41

Taylor, Lynda King. Quality: Total Customer Service. Penguin Random House, 1992.

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42

Rust, Roland T., and Richard L. Oliver. Service Quality. SAGE Publications, Incorporated, 1993.

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43

Delivering a quality customer service. Department of the Marine and Natural Resources, 1998.

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44

Quality Customer Service Rekindling the Art of Service to Customers. Sharon L. Burton, 2007.

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45

Motivating Customer Service Employees to Deliver Service Quality. Storming Media, 1999.

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46

Gibson, Paul. Increased Profitability Through Quality Customer Service. City Promotions, 1993.

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47

Gibson, Paul. Increased profitability through quality customer service. City Promotions, 1993.

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48

Brown, Stephen, Evert Gummeson, and Bo Edvardsson. Service Quality. Lexington Books, 1998.

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49

Ebner, Tim. Services Management: Conceptualizing and Measuring Customer Perceived Service Quality. GRIN Verlag GmbH, 2013.

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50

Customer First: A Strategy for Quality Service. Ashgate Publishing, 1994.

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